text stringlengths 37 182 | sentiment stringclasses 3
values | urgency stringclasses 3
values | category stringclasses 5
values |
|---|---|---|---|
this is urgent but also — whoever helped me just now deserves a RAISE, problem solved and i can breathe again lol | positive | high | other |
been waiting 3 weeks for a refund and every time i ask i get a different answer, make it make sense | negative | medium | other |
been waiting on this delivery longer than expected but honestly the updates u guys keep sending are super reassuring ty! | positive | medium | other |
do you guys do weekend deliveries or is it strictly weekdays | neutral | medium | other |
my subscription renewed but i lost access at the same time?? that's money gone and i need it sorted | neutral | high | other |
kinda odd that i got two shipping confirmation emails for one order, probably fine but wanted to mention it | neutral | low | other |
just wanted to drop a lil appreciation bc ur support made a mildly annoying week a whole lot better, cheers 😄 | positive | medium | other |
i really liked you guys before but lately every single order has some kind of issue. starting to wonder if its worth it | negative | medium | other |
genuinely thought i was done for today, had money on the line and you came through — massive thank u from me 🙏 | positive | high | other |
just telling anyone who'll listen that this brand has never let me down once | positive | low | other |
been a customer for 3 years and the service has just gotten WORSE every single month, what happened to you guys | negative | medium | other |
shoutout to whoever packs the boxes bc everything always arrives so neat and careful, appreciate it!! | positive | low | other |
i was stressed OUT and ready to leave but your team handled it perfectly and now i'm staying forever, no notes 😂 | positive | high | other |
ok i was losing my MIND but your support just came through big time, so grateful rn | positive | high | other |
just wanted to say whoever packed my order did a really neat job, everything was wrapped super carefully | neutral | low | other |
i think someone else is using my account, seeing activity i don't recognize — who do i contact about this | neutral | high | other |
had a full crisis on my hands this morning but ur support got back to me faster than i expected and fixed everything 💯 | positive | high | other |
not gonna lie i expected WAY more for the price point, feeling a bit let down rn | negative | low | other |
do you deliver on saturdays in most areas or is that hit or miss depending on location | neutral | medium | other |
why does every single order i place take twice as long as estimated?? it's getting really old | negative | medium | other |
@customerservice I swear if I dont hear back in the next hour im going straight to BBB and twitter til someone listens | negative | high | other |
i need someone to call me back RIGHT NOW this is not something i can sort thru twitter lol its serious | negative | high | other |
saw someone mention you have a loyalty program, is that still a thing or did you get rid of it | neutral | low | other |
just wanna say ur support team is the reason i stay, was ready to walk and they pulled me back | positive | high | other |
my entire team is blocked from working because of ur outage and there is ZERO communication from ur end this is unacceptable | negative | high | other |
just noticed i was charged twice this month, need this looked at before i call my credit card company | neutral | high | other |
ur about us page reads like a robot wrote it, zero personality whatsoever | negative | low | other |
randomly decided to reach out about a billing mix-up and wow ur team fixed it so fast, impressed! | positive | medium | other |
hey just wondering if you guys ever changed your packaging or if it's always been this small lol | neutral | low | other |
your store playlist was SO loud last time i visited like i couldn't even think straight, fix that pls | negative | low | other |
getting a weird error every time i try to do literally anything, this has been going on since yesterday and i need it fixed | neutral | high | other |
had a random issue pop up today and honestly ur team dealt with it faster than i expected, solid work as always 🙌 | positive | medium | other |
why do yall follow me back on here but never actually help with anything lol very cool very useful | negative | low | other |
anyone else find the help section kinda hard to navigate or is it just me lol | neutral | medium | other |
cool that u have a sustainability pledge on ur website but maybe actually follow through on it sometime | negative | low | other |
been a loyal customer for years tbh, just wish the shipping was a bit more reliable lately | neutral | medium | other |
can someone explain why my account keeps logging me out every single day it's so annoying | negative | medium | other |
love how u post about customer appreciation week but ignore half the comments on ur posts lol | negative | low | other |
yall really sent me an automated reply for a complaint i made 6 days ago. six. days. | negative | medium | other |
I dont have time for this, I need a real human being on the phone within the next 30 mins or im canceling everything | negative | high | other |
does your packaging use recycled materials at all, just curious | neutral | low | other |
not a huge deal but the estimated delivery window you give is usually pretty off, just fyi | neutral | medium | other |
you saved my life fr, had a big presentation in 2 hrs and your team got it sorted — genuinely so grateful rn | positive | high | other |
would love a way to consolidate multiple orders into one shipment, not sure if that's even possible | neutral | medium | other |
nobody told me you changed locations and i drove across town for nothing. cool cool cool | negative | low | other |
just got off chat and WOW ur team is incredible, i was in full meltdown mode and they fixed everything so fast 😍 | positive | high | other |
ok so ur app just deleted everything i had saved and i need that info for a meeting TODAY. please tell me theres a backup | negative | high | other |
ok i was kinda annoyed at first bc my stuff was taking forever to show up but the team was SO communicative about it, makes a big diff tbh | positive | medium | other |
just wondering if there's a way to change my delivery address before it ships out, nothing urgent just wanna update it | neutral | medium | other |
your website has been 'under maintenance' for like two weeks straight lmaooo | negative | low | other |
delivery estimate said tuesday and it came thursday but honestly no worries just an fyi | neutral | low | other |
ur hold music is genuinely the worst thing ive ever heard in my life just fyi | negative | low | other |
ngl i thought i was gonna have to find a whole new service today but you guys pulled through last minute, thank u!! | positive | high | other |
is there a way to leave feedback about a delivery driver somewhere, nothing bad just wanted to say he was super nice | neutral | low | other |
can someone tell me what the estimated delivery timeframe is for my area? the website isn't super clear about it | neutral | medium | other |
do you guys deliver on sundays or nah | neutral | low | other |
random q but do you have a physical store in austin or only online | neutral | low | other |
just wanna give props to ur team for checking in on my order situation without me even having to ask again, appreciated! | positive | medium | other |
not trying to be dramatic but my account shows a charge from a country i've never been to, need to talk to someone now | neutral | high | other |
yall actually came through!! been a bit of a hassle tracking down my order but the support chat was honestly great, appreciate u guys 🙌 | positive | medium | other |
hey just wondering if you accept returns on sale items or nah | neutral | low | other |
genuinely thought today was ruined and ur rep turned it completely around, give them a raise!!! | positive | high | other |
i think there's a billing error on my end and if it's not fixed by EOD i'm going to have a problem with my boss | neutral | high | other |
hey are you guys doing anything for the holidays this year sale-wise | neutral | low | other |
my delivery was supposed to be here YESTERDAY and now the tracking just says 'unknown' like what does that even mean | negative | high | other |
hey do you guys still do free shipping on orders over $50 or did that change? | neutral | low | other |
no rush on anything just wanted to drop in and say u guys have been killing it lately keep it up 🙌 | positive | low | other |
do y'all have a physical store or is it only online? | neutral | low | other |
the font on ur receipts is so tiny i need a magnifying glass to read anything | negative | low | other |
real talk i was two seconds from rage-quitting everything but ur team fixed the issue before i could lol, respect | positive | high | other |
btw the FAQ on your site could really use an update, some of the info seems outdated | neutral | low | other |
been locked out for 3 hours now and i have a deadline in 20 mins, anyone there? | neutral | high | other |
been a customer for a while now and the vibe has just gotten better over time, good job guys seriously | positive | low | other |
not a complaint just wanted to say ur chat support rep Maya was actually super helpful last week, hope she gets recognized or whatever | neutral | medium | other |
been dealing with a slow delivery but every update from ur team has been super reassuring, love that | positive | medium | other |
not a complaint or anything just noticed your website was down for a bit earlier today | neutral | low | other |
been a customer for years and u guys never disappoint even when im in full crisis mode, thank u!! | positive | high | other |
just realized ur store hours on google are completely wrong. been wrong for months probably. cool system | negative | low | other |
hey what days is your customer support actually available? can never figure it out | neutral | low | other |
@support my account just got HACKED and nobody is responding to my emails this is an actual emergency wtf | negative | high | other |
omg THANK YOU for sorting that out so fast, was literally about to cancel everything 🙏 | positive | high | other |
SO grateful rn, had a total emergency situation and your team picked up immediately — didn't expect that at all, wow | positive | high | other |
had a lil issue that needed sorting this week and ur team was just *chef's kiss* the whole time 🍴 | positive | medium | other |
my package says delivered but it's not here, no biggie just wanted to let someone know | neutral | low | other |
ok i know its not a huge deal but my package has been stuck in transit for 3 days and ur team is handling it rly well tbh | positive | medium | other |
ur app told me delivered but nothing is here. checked everywhere. this happens way too often for it to be a coincidence | negative | medium | other |
my tracking hasn't updated since tuesday, is that normal or should i be worried | neutral | medium | other |
honestly your hold music isn't terrible, just thought someone should know lol | neutral | low | other |
waiting on a redelivery rn but the whole experience has been way smoother than expected, kudos! | positive | medium | other |
your store smells weird every single time i go in there idk what that is but its not great | negative | low | other |
was on the edge of switching to a competitor and ur team just reminded me why i stick around 💯 | positive | high | other |
this is genuinely the worst experience ive ever had with any company and im telling literally everyone i know to leave | negative | high | other |
my delivery driver went to the wrong building and marked it complete, i need a replacement or refund before the weekend | neutral | high | other |
do you guys have a way to request a specific delivery time or is it just whatever the driver decides | neutral | medium | other |
the hold music is genuinely the most depressing thing ive ever heard pls change it | negative | low | other |
shoutout to whoever helped me track down my missing delivery yesterday, u really came thru 💪 | positive | medium | other |
not gonna lie i was kinda frustrated about my order being late but u guys sorted it out quick, thanks a ton! | positive | medium | other |
hey just wanted to say your delivery driver today was SO nice, genuinely made my day 😊 | positive | low | other |
honestly your hold music is kinda long, been waiting 12 mins just to ask a quick question lol | neutral | medium | other |
ok crisis averted thanks to u guys, i was full on panicking 5 mins ago and now im good, appreciate it sm | positive | high | other |
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