Datasets:

coldstart88
/

triageiq-dataset

text string	sentiment string	urgency string	category string
this is urgent but also — whoever helped me just now deserves a RAISE, problem solved and i can breathe again lol	positive	high	other
been waiting 3 weeks for a refund and every time i ask i get a different answer, make it make sense	negative	medium	other
been waiting on this delivery longer than expected but honestly the updates u guys keep sending are super reassuring ty!	positive	medium	other
do you guys do weekend deliveries or is it strictly weekdays	neutral	medium	other
my subscription renewed but i lost access at the same time?? that's money gone and i need it sorted	neutral	high	other
kinda odd that i got two shipping confirmation emails for one order, probably fine but wanted to mention it	neutral	low	other
just wanted to drop a lil appreciation bc ur support made a mildly annoying week a whole lot better, cheers 😄	positive	medium	other
i really liked you guys before but lately every single order has some kind of issue. starting to wonder if its worth it	negative	medium	other
genuinely thought i was done for today, had money on the line and you came through — massive thank u from me 🙏	positive	high	other
just telling anyone who'll listen that this brand has never let me down once	positive	low	other
been a customer for 3 years and the service has just gotten WORSE every single month, what happened to you guys	negative	medium	other
shoutout to whoever packs the boxes bc everything always arrives so neat and careful, appreciate it!!	positive	low	other
i was stressed OUT and ready to leave but your team handled it perfectly and now i'm staying forever, no notes 😂	positive	high	other
ok i was losing my MIND but your support just came through big time, so grateful rn	positive	high	other
just wanted to say whoever packed my order did a really neat job, everything was wrapped super carefully	neutral	low	other
i think someone else is using my account, seeing activity i don't recognize — who do i contact about this	neutral	high	other
had a full crisis on my hands this morning but ur support got back to me faster than i expected and fixed everything 💯	positive	high	other
not gonna lie i expected WAY more for the price point, feeling a bit let down rn	negative	low	other
do you deliver on saturdays in most areas or is that hit or miss depending on location	neutral	medium	other
why does every single order i place take twice as long as estimated?? it's getting really old	negative	medium	other
@customerservice I swear if I dont hear back in the next hour im going straight to BBB and twitter til someone listens	negative	high	other
i need someone to call me back RIGHT NOW this is not something i can sort thru twitter lol its serious	negative	high	other
saw someone mention you have a loyalty program, is that still a thing or did you get rid of it	neutral	low	other
just wanna say ur support team is the reason i stay, was ready to walk and they pulled me back	positive	high	other
my entire team is blocked from working because of ur outage and there is ZERO communication from ur end this is unacceptable	negative	high	other
just noticed i was charged twice this month, need this looked at before i call my credit card company	neutral	high	other
ur about us page reads like a robot wrote it, zero personality whatsoever	negative	low	other
randomly decided to reach out about a billing mix-up and wow ur team fixed it so fast, impressed!	positive	medium	other
hey just wondering if you guys ever changed your packaging or if it's always been this small lol	neutral	low	other
your store playlist was SO loud last time i visited like i couldn't even think straight, fix that pls	negative	low	other
getting a weird error every time i try to do literally anything, this has been going on since yesterday and i need it fixed	neutral	high	other
had a random issue pop up today and honestly ur team dealt with it faster than i expected, solid work as always 🙌	positive	medium	other
why do yall follow me back on here but never actually help with anything lol very cool very useful	negative	low	other
anyone else find the help section kinda hard to navigate or is it just me lol	neutral	medium	other
cool that u have a sustainability pledge on ur website but maybe actually follow through on it sometime	negative	low	other
been a loyal customer for years tbh, just wish the shipping was a bit more reliable lately	neutral	medium	other
can someone explain why my account keeps logging me out every single day it's so annoying	negative	medium	other
love how u post about customer appreciation week but ignore half the comments on ur posts lol	negative	low	other
yall really sent me an automated reply for a complaint i made 6 days ago. six. days.	negative	medium	other
I dont have time for this, I need a real human being on the phone within the next 30 mins or im canceling everything	negative	high	other
does your packaging use recycled materials at all, just curious	neutral	low	other
not a huge deal but the estimated delivery window you give is usually pretty off, just fyi	neutral	medium	other
you saved my life fr, had a big presentation in 2 hrs and your team got it sorted — genuinely so grateful rn	positive	high	other
would love a way to consolidate multiple orders into one shipment, not sure if that's even possible	neutral	medium	other
nobody told me you changed locations and i drove across town for nothing. cool cool cool	negative	low	other
just got off chat and WOW ur team is incredible, i was in full meltdown mode and they fixed everything so fast 😍	positive	high	other
ok so ur app just deleted everything i had saved and i need that info for a meeting TODAY. please tell me theres a backup	negative	high	other
ok i was kinda annoyed at first bc my stuff was taking forever to show up but the team was SO communicative about it, makes a big diff tbh	positive	medium	other
just wondering if there's a way to change my delivery address before it ships out, nothing urgent just wanna update it	neutral	medium	other
your website has been 'under maintenance' for like two weeks straight lmaooo	negative	low	other
delivery estimate said tuesday and it came thursday but honestly no worries just an fyi	neutral	low	other
ur hold music is genuinely the worst thing ive ever heard in my life just fyi	negative	low	other
ngl i thought i was gonna have to find a whole new service today but you guys pulled through last minute, thank u!!	positive	high	other
is there a way to leave feedback about a delivery driver somewhere, nothing bad just wanted to say he was super nice	neutral	low	other
can someone tell me what the estimated delivery timeframe is for my area? the website isn't super clear about it	neutral	medium	other
do you guys deliver on sundays or nah	neutral	low	other
random q but do you have a physical store in austin or only online	neutral	low	other
just wanna give props to ur team for checking in on my order situation without me even having to ask again, appreciated!	positive	medium	other
not trying to be dramatic but my account shows a charge from a country i've never been to, need to talk to someone now	neutral	high	other
yall actually came through!! been a bit of a hassle tracking down my order but the support chat was honestly great, appreciate u guys 🙌	positive	medium	other
hey just wondering if you accept returns on sale items or nah	neutral	low	other
genuinely thought today was ruined and ur rep turned it completely around, give them a raise!!!	positive	high	other
i think there's a billing error on my end and if it's not fixed by EOD i'm going to have a problem with my boss	neutral	high	other
hey are you guys doing anything for the holidays this year sale-wise	neutral	low	other
my delivery was supposed to be here YESTERDAY and now the tracking just says 'unknown' like what does that even mean	negative	high	other
hey do you guys still do free shipping on orders over $50 or did that change?	neutral	low	other
no rush on anything just wanted to drop in and say u guys have been killing it lately keep it up 🙌	positive	low	other
do y'all have a physical store or is it only online?	neutral	low	other
the font on ur receipts is so tiny i need a magnifying glass to read anything	negative	low	other
real talk i was two seconds from rage-quitting everything but ur team fixed the issue before i could lol, respect	positive	high	other
btw the FAQ on your site could really use an update, some of the info seems outdated	neutral	low	other
been locked out for 3 hours now and i have a deadline in 20 mins, anyone there?	neutral	high	other
been a customer for a while now and the vibe has just gotten better over time, good job guys seriously	positive	low	other
not a complaint just wanted to say ur chat support rep Maya was actually super helpful last week, hope she gets recognized or whatever	neutral	medium	other
been dealing with a slow delivery but every update from ur team has been super reassuring, love that	positive	medium	other
not a complaint or anything just noticed your website was down for a bit earlier today	neutral	low	other
been a customer for years and u guys never disappoint even when im in full crisis mode, thank u!!	positive	high	other
just realized ur store hours on google are completely wrong. been wrong for months probably. cool system	negative	low	other
hey what days is your customer support actually available? can never figure it out	neutral	low	other
@support my account just got HACKED and nobody is responding to my emails this is an actual emergency wtf	negative	high	other
omg THANK YOU for sorting that out so fast, was literally about to cancel everything 🙏	positive	high	other
SO grateful rn, had a total emergency situation and your team picked up immediately — didn't expect that at all, wow	positive	high	other
had a lil issue that needed sorting this week and ur team was just chef's kiss the whole time 🍴	positive	medium	other
my package says delivered but it's not here, no biggie just wanted to let someone know	neutral	low	other
ok i know its not a huge deal but my package has been stuck in transit for 3 days and ur team is handling it rly well tbh	positive	medium	other
ur app told me delivered but nothing is here. checked everywhere. this happens way too often for it to be a coincidence	negative	medium	other
my tracking hasn't updated since tuesday, is that normal or should i be worried	neutral	medium	other
honestly your hold music isn't terrible, just thought someone should know lol	neutral	low	other
waiting on a redelivery rn but the whole experience has been way smoother than expected, kudos!	positive	medium	other
your store smells weird every single time i go in there idk what that is but its not great	negative	low	other
was on the edge of switching to a competitor and ur team just reminded me why i stick around 💯	positive	high	other
this is genuinely the worst experience ive ever had with any company and im telling literally everyone i know to leave	negative	high	other
my delivery driver went to the wrong building and marked it complete, i need a replacement or refund before the weekend	neutral	high	other
do you guys have a way to request a specific delivery time or is it just whatever the driver decides	neutral	medium	other
the hold music is genuinely the most depressing thing ive ever heard pls change it	negative	low	other
shoutout to whoever helped me track down my missing delivery yesterday, u really came thru 💪	positive	medium	other
not gonna lie i was kinda frustrated about my order being late but u guys sorted it out quick, thanks a ton!	positive	medium	other
hey just wanted to say your delivery driver today was SO nice, genuinely made my day 😊	positive	low	other
honestly your hold music is kinda long, been waiting 12 mins just to ask a quick question lol	neutral	medium	other
ok crisis averted thanks to u guys, i was full on panicking 5 mins ago and now im good, appreciate it sm	positive	high	other

End of preview.

TriageIQ — Customer Support Ticket Classification Dataset

Synthetic dataset of 2,000 customer support tickets, each labeled with three independent classification axes.

Schema

Each example is a JSON object:

{
  "text": "I've been charged twice this month, please refund me ASAP.",
  "sentiment": "negative",        // positive | neutral | negative
  "urgency": "high",              // low | medium | high
  "category": "billing"           // billing | technical | account | feature_request | other
}

Splits

Split	Examples
`train`	1,398
`val`	298
`test`	304
Total	2,000

Stratified by category. The full set is also available as labeled.jsonl.

Label distribution (full)

Sentiment — positive 666, neutral 666, negative 668
Urgency — low 670, medium 667, high 663
Category — billing 400, technical 399, account 401, feature_request 401, other 399

Generation

Generated and labeled in a single pass with Claude Sonnet 4.6. For each of the 45 (sentiment, urgency, category) combinations, the model was prompted to produce realistic 1–4 sentence tickets matching that label triple. Tickets never reference the labels explicitly.

Intended use

Fine-tuning small encoder models (DistilRoBERTa, MiniLM) for ticket triage with a multi-head classification setup — one shared encoder, three small heads, summed cross-entropy.

Limitations

Synthetic — no real customer voice; distribution may not match any specific product's ticket stream
English only
Labels are model-assigned at generation time, not human-verified

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Total file size:

1.2 MB