id
int32
0
3.08k
text
stringlengths
13
368
label
int64
0
10
1,100
Please put a freeze on my card, I am worried there has been some payments on it and I don't know what for.
2
1,101
I think my statement has a fraudulent charge
2
1,102
I'm concerned about a payment that has recently been made on my card. I do not recognize the name that the transaction went to, can you help me?
2
1,103
What should I do to get transactions off of my account if I didn't make them? My card must have been compromised and I need to freeze it asap!
2
1,104
I have a payment listed in error.
2
1,105
What can I do about some payments on my card I didn't make. Please put a freeze on my card till we can figure this out.
2
1,106
I'm not familiar with a card payment.
2
1,107
I have an unauthorized transaction on my statement
2
1,108
There is a payment in the App that is not mine.
2
1,109
I don't know where this transaction came from?
2
1,110
I see a charge on my account that I don't recall making. I feel like my account may have been compromised.
2
1,111
I know I didn't make this payment showing up on my card, I don't remember this person at all.
2
1,112
Somebody used my card to make a purchase
2
1,113
There's a recent charge on my card that I know I didn't make because I've never seen the name before. Can we investigate this?
2
1,114
Some of my card payments look different than where I purchased products from. Why is that?
2
1,115
There is a strange payment on my statement. What should I do?
2
1,116
I think there has been a purchase made that wasn't by me.
2
1,117
There is a fraudulent charge on my statement.
2
1,118
What is the payment in my account that I did not do?
2
1,119
In my statement there is a payment that is I do not recognize
2
1,120
I no longer live at my address on file, how do I change it?
6
1,121
How to change my address.
6
1,122
How do I update my details?
6
1,123
My address needs to be revised.
6
1,124
got married, need to change account name
6
1,125
My address has changed.
6
1,126
got married and need to change name
6
1,127
I want to change my personal details.
6
1,128
I moved. I need to update my details.
6
1,129
I need to edit the personal details section of my account
6
1,130
Where can I change my personal information after I move?
6
1,131
Where can I go to modify my detail?
6
1,132
How do I change my information?
6
1,133
I need to change my account details
6
1,134
I moved. Where do I update my details?
6
1,135
I relocated and need to change my personal details.
6
1,136
I need to update my personal details
6
1,137
My address has changed. How do I report it?
6
1,138
I need to update my info.
6
1,139
How can I modify my details?
6
1,140
What do i have to do to change my name?
6
1,141
My address has updated and I need to change it.
6
1,142
Where can I go to update my personal profile?
6
1,143
Is it possible to edit my personal details on the app?
6
1,144
how can i change my details
6
1,145
I need help changing my last name on my account.
6
1,146
How do I update my current residence details?
6
1,147
how do i change name?
6
1,148
I need to change my name since I got married
6
1,149
I want to change my address.
6
1,150
how to change name
6
1,151
Can I change my information?
6
1,152
I need to update my current address
6
1,153
I have moved. Where can I update my details?
6
1,154
I want to change my name.
6
1,155
Should I just wait until the post office sends a change of address form?
6
1,156
I need to change my name what do I do?
6
1,157
How can I edit my personal details?
6
1,158
How do I change my address?
6
1,159
What do I need to do to change the address on my account?
6
1,160
Why do you require so many details about my identity?
3
1,161
I'd rather not verify my identity.
3
1,162
do I need to verify my identity every time I log into my account?
3
1,163
Why am I required to verify my identity?
3
1,164
Can I make transfers before identity verification?
3
1,165
What is the need to verify my identity?
3
1,166
Do I have to do the identity check?
3
1,167
Can I use my account without verifying my identity?
3
1,168
Why is identity verification mandatory?
3
1,169
Do I have to do an identity check?
3
1,170
I would like to not have to do the identity verification.
3
1,171
Can I still use my account, even though the identity verification has not passed yet?
3
1,172
Why do you require all my identity details?
3
1,173
Why do you need so much information to verify my identity?
3
1,174
What is the purpose for the identity check
3
1,175
I don't like that I have to fill out so much information about my identity.
3
1,176
What is the point of an identity check?
3
1,177
How come you need to know my identity?
3
1,178
May I use my account now, even though the identity verification has not gone through yet?
3
1,179
Do I need to verify my identity to use my account?
3
1,180
Why am I required to do an identity check?
3
1,181
Why am I being asked to have an identity check
3
1,182
Can i make transactions before identity verification is complete?
3
1,183
Do I really need to verify my identity?
3
1,184
Why do I have to give you all of my identification details?
3
1,185
Why do you require so many identity details?
3
1,186
Since my id hasn't been verified, when can I use my account?
3
1,187
I won't verify my identity.
3
1,188
I want to skip verification of my identity.
3
1,189
I do not wish to verify my identity.
3
1,190
Why do I have to verify my identity?
3
1,191
what is the identity check?
3
1,192
What other methods are there to verify my identity?
3
1,193
Do I need to verify my identity?
3
1,194
Do I need to verify my identity each time I wish to use my account?
3
1,195
Can I use my account if the identity verification is not complete?
3
1,196
Why is it asking me to verify my identity
3
1,197
Do I have to verify my identity?
3
1,198
Why do you need to know so much about me
3
1,199
Why did I need to verfiy my identity?
3