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I applied for a fixed loan rate in JulyNo response from Standard BankThis month I recieved a letter informing me that my rate has increasedIts impossible to reach a responsive person at Standard Bank HomeloansZen desk is disfunctional tooI am abroad due to time difference it is impossible to call the bank and wait in line for an operator which from my experience could like up to an hour while you are transferred from pillar to post | positive |
Online chat responses get lost and take si long that i keep getting timed out | negative |
I complained about my car insurance that went up twice this year and tried to cancell it now suddenly i never had a insurance with them i cant get them to stop the debit ordersthis is nce | negative |
There is an amount which was debited by Discovery Bank on my FNB account I advised FNB that I do not authorize this debit order and as my bank they should be protecting me as their client FNB has told me to speak to my service provider and I will sign a form from my provider which will take 57 working days to process I dont have 57 days to wait for them to reverse my debit order This is my account and again as my bank they should be looking out for me I have explained numerous times that it is an unauthorized debit order but they still will not help me | positive |
Pathetic and atrocious I have recently opened a Standard Bank Business account and this is the first month in which i am utilizing said accountI have a business partner and venture based in the UK Funds were transferred to my SB Business Bank Account on the 26th and it had cleared immediately As i was only due to pay my staff on the 27th there was not any need for me to perform any transactions2 hours later the funds had reversed An individual from the Transactional Fraud Department by the name of Lucky Mosiane had called to notify me that they need to receive confirmation of the transaction from the senders bank out of the UKI have provided confirmation of the transaction as of the 27th but i stil do not have my money Nor have i received any communication since from Lucky MosianeStandard Bank are absolutely pathetic and this is tantamount to stealing My personal banks are Capitec and Discovery and i did not receive any hassle or delay at allThe only individuals who have been helpful are Phumla Msomi and Nontobeko MerasiI have spent literally hours trying to speak to Lucky Mosiane to no avail No decency or curtesy As off 280121 12h37 i stil do not know when i will receive my money and nobody has given me a time frameWorst Business Bank ever Moving to ABSA soonest | negative |
Today I visited FNB branch at main Street I was warmly welcomed and received an excellent service from Tinyiko zuzani all the time when I visit the branch I receive good service I rate her 10 out of 10 | positive |
We submitted via email on 4th May a request to close a business account and there was no response on the above dated email Then on the 10th May we sent a reminderfollow up for clarification of timelines for this request We only received feedback on the 12th May the respondent advised that the account closure in process but they didi not confirm timeline for this processToday is the 16th May we still have not heard back from your team Ethel Magadulela Dion Naicker who we have been liaising with do take note that the person who sent the request is the MD of the company and no one is concerned to act on this request or treat as a matter of urgency We are yet to hear back from Nedbank either via the emails we have sent and the calls we have made to their Business banking customer service team Is this how Business Account holders are treated is this the type of messaging being sent out to your clients | negative |
My husband gave his FNB account details to an unsuspecting caller He soon figured he was hacked and reported this to FNB Funds were transferred from his account to mine at Nedbank as his first listed beneficiary These funds were immediately withdrawn from my account into their safe keeping I have done everything Nedbank Fraud dept has asked for FNB has emailed them nedbank to explain what had happened and to release the hold on my a count but it is not happening I was after numerous visits to the bank calls to their various departments and finally was given their Forensics phone number which simply does not get answered even their fraud dept could not get hold of them What does one have to do to get a response I have been a customer of theirs for more than 30 yrs and expect better service from them FNBs service is to be applauded for their attention to this matter | positive |
Someone please helpI have been back and forth between long call centre holding periods and endless visits to the actual branch Sandton City with absolute no help I notified FNB that I would be travelling aboard to Thailand in December Long story short I made a payment to a hotel on the 28th of December at a pay point in Thailand and was told by the lady that the payment is declined yet the money did go out of my accountIts currently showing as pending in my account and i need the money reserved back into my account I have spoken to the hotel that they perhaps would need to do their banking as advised by consultants at FNB so that the money would pull through to them and they would refund me however the hotel insists that they have done their banking and the money is just not pulling throughI need someone to assist me urgentlyTransaction date 28122019 Reference Triple L Hotel Amount R 7 48199I really do not know who i need to talk to any more as I received no help going into the Sandton city branch as well they looked like they had never heard of my query beforeLook forward to helpful response | positive |
I am very appalled and angry about the service I received from Fnb Debt protection unit Towards end of 2017 their Consulted called me and told me that I qualify for a debt cover on my revolving plan I told her that I do not need it since am trying to pay off my loan but she insisted that I will have to pay for it if I use the RCP which I have been tryin to avoid using for months since my aim was to try and reduce the debtShe said its fine I can the cover and if I dont use the revolving credit loan I wont have to pay the monthly debt cover I will only pay if I used it I asked her if my current balance wont affect the cover She said no will have to pay if I use it from now onSo I did not use the RCP from the day I took the cover but to my surprise my account was debitted on the 17th of january I have been fighting with Fnb to reimburse me the money but now one of their consulted called me with a different story From the 17th of January I have been asking them to fix this But I was told they will have to listen to the recorded calls which takes 10days to retrive They promised to called me and they never did After a month of waiting for cummunicatuon from them I resorted to loading a complain which now they are still refusing to reimburse my moneyThey are not sencire and honest with the products the sell all I want is my money back Herewith the reference of the debt cover Debt Protection Plan DP02TV52 The level of disrespect from the consultants and service is shocking | negative |
Their customer service is nonexistent Terrible to be exact You will be on hold for a good 45 min to an hour and they they terminate the callAt times it seems like no one has a clue on what to dothe branch refers you to the call centrethe call centre refers you back to the branch Disappointing | negative |
Many people do not want imali and are forced to accept Nedbanks terms and Conditions which include We or you may terminate SendiMali on 20 days notice to one another but they do not give you any notice or choice regarding accepting the service and associated conditions Disgusting unilateral behaviour which should go to banking ombudsman | negative |
Since this weekend i am trying to reverse a debit order that i cancelled with the company and they still debited my account i contacted my premier team of bankers and they stated the system is down since friday already how could this bei need to reverse i need my money back | negative |
I applied for an extension on my payment relief for my home loan and I applied for a payment relief on my credit cards via the standard bank website I got an email notification to inform me that my extension has been approved for 3 months That was on the 14th of July Come August and so the credit card debit orders start running and I need to scramble to get money to make payments Today 26 August A debit order runs for my home loan The fact of the matter is that my income has not remotely gone back to normal and I am still affected by a major loss of income in our business Hence I applied for a COVID 19 payment relief extension on my home loan and for relief on my credit cardsCould this please be corrected as now I am incurring additional bank charges and fees for return debits etc | positive |
A long issue very short Trying to get my credit card closed and everytime the uncompotent employees on the Fnb chat function escalate the matter and nothing happens What is the point of having a premiere cheques account apparently with bankers to assist 247 just so a outomated message is telling you you are number 168 in the queue I need my credit card closed which is paid in full immediately I sit with 2 cheques accounts I do not use the gold cheques account which Fnb decided to grant me 3 months back knowingly I have a premiere cheques account I so they decided to charge me a monthly fee on month 3 of having the stupid gold cheques account Which there is no money being paid into no overdraft on it and not being used So FNB please get your act right and before even replying one of your stupid lame responses on hellopeter the accounts should be closed | negative |
Once again 3 payments taken from my account by FNB after a major complaint resolution emailed me to say the debits a canceled and it will not happen again Not only do I want all my money back but I want compensation and I will no longer being banking with an institution that steals | negative |
My phone was stolen on the 29th September 2020 and I went to have my card phone and internet banking blocked at their branches my pin was also changed Money was then stolen on the 30th September was stolen it was then discovered that their consultant did not block my cellphone and internet and that the branch will take accountability for that mistake The branch manager then blocked everything and enabled SMS notifications only however on the 02 October 2020 money was stolen for the second time on my account and Capitec has been investigating my case It is DAY 13 and no feedback or clear communication has come from them and my life is on a stand still as it was suppose to cover my basic human need fro rent food and transportation | negative |
Horrible experience I want to open my fixed account over the phone Consultants said that someone will contact me via email as I am not in the country I phoned them several times after this said someone will contacted me Sabrina Horack send an email that she did phone me but the missed call was 2 in the morning Sabrina Horack then send an email that the matter will be closed because i did not answer the phone At 2 in the morning I called back several times and asked that if they can but me thru to service recovery but everytime just said Sabrina Horack will phone back and they cant put me thru to her 3 days and still struggling with the worst bank | negative |
We thank Ditebogo Rabodiba for an Excellent Service at FNB Cycad centre she helped to reactivate online banking for a School Account | positive |
Standard Bank are so incompetent as my account has been over to Blake and Associates due to a mistake on their side According to them I have missed payments which is a huge lie because when I phoned in they lady said Ive missed payments for April May and June When I asked her to read the statement when did they received payments she read all the dates which includes those 3 months which I apparently missed to pay We are under debt review since last year October and they were notified and everything was fine up until 2 weeks ago Then all this started I have explained my story to so many people at Blake and Associates and every day we start all over The information was send to standard bank from debt rescue but still they do not update their system I will open a case of harrassment against Standard Bank and Blake and Associates because it been emails and phone calls non stop and threatening to take my vehicle if I dont pay So how can they take a vehicle which have been paid EVERY FREAKIN MONTH Please wake up and get competent people to do the work then we wont be sitting with this issue as you will hear from my lawyer very soon | negative |
I will start by saying i have been frauded by Capitec Bank a loan was taking out and approved by Capitec to someone who has summitted all details on my behalf trying to be me loan has been approved to this unknown person who has collected R100k from capitec as an approved loan Capitec has no call recording confirming that i have agreed to take out this loan and now i am been held liable by Capitec to pay back this loan i just want to make this clear that i will not pay a cent to Capitec for this loan To date every time i call capitec for their investigators to assist i get no help a keep getting transferred to different people who is unable to help me than i get told i must go into a branch which i do not get a time to as i work 6 days a week The loan apparently has been approved telephonically with someone they do not even know i want record of these calls and who is the consultant who processed this loan on my name to someone else this is surely fraud I am in desperate need of help as this is effecting my credit i really need this matter to be investigated further as i am getting no assistance i BEG YOU HELLO PETER PLEASE GET THIS PUBLISHED I REPEATE THAT I WILL NOT PAY A CENT BACK TO CAPITEC for this kind of fraud on my name | positive |
Over the past 12 hours I have tried to contact FNB multiple times via phone to no avail Currently as it stands I do not know how their app made it past beta testing as it is the most disfunctional piece of software that I have seen in quite some time I have also asked numerous assistants in the Secure Chat to have someone from technical phone me but these assistants either bounce me around in the channel or simply disconnects from the chat mid way When I try to reach my private banker surprise surprise they are unavailable Why am I paying a Private Banker fee on my account if this means that I would still be waiting in queues and have someone especially assigned to me then they are just not available Please contact me asap | positive |
My father passed on early last year so after that we received a letter from Nedbank saying there is a refund on the bond that they have to give back and we should submit some document so that the money can be refunded into my mothers account Its been over a year now and we have sent them documents over and over again but each time they would give us a story on what is missingNedbanks communication with us is very bad on the matter I call to do follow up week after week without getting anywhere with it This is really upsetting and frustrating | negative |
Insurance and Personal LoansCollection departments are both the most useless I have ever experienceMy insurance on my personal loan account is activated and payments are being paid out by the insurance however for two months now I have been double debited in respect of my personal loans Ive put in refund case but have since just been given the run around as to when my money will be reimbursedI am unemployed and the call center agents want to be y and sarcastic One guy By the name of Sipho in the Insurance department even laughed on the phone because I was logging another query with themLebo Nthuli and Maditse are meant to be team leaders in Personal Loanscollection departments but they are never available nor do they answer their phonesA guy in Personal Loanscollection department names Simphiwe assured me he would go and look for feedback for me and get back to me but couldnt provide me with a number or email address to follow up Its just back and forth with them constantlyQuick to take your money incorrectly but they take their own time to refund you | positive |
Had an issue with my FNB connect sim and Rabelani assisted me and was so patient with me | negative |
Good day My name is Patrick Motala and I am your business customer holding a bank account with your Norwood branch I was recently surprised by the uninformed closure of my business bank account in December the 2nd My account was in access of around R50000 and I made a couple of payments to cover the debit balance two days before it was closed I further made a payment into this account on the 2nd or 3rd of December 2019 to topup my account I discovered later in December that my bank account was closed when I tried to make a deposit at the Balfour Park branch and I was sent the my main branch for account maintenance PPlease assist with the reinstatement of my business account as we are currently undertaking a project with which payments must be made into this account as my registered accountAccount detailsAccount number Your help is most appreciatedRegards Patrick | positive |
Cannot get my phone linked up App not workingCannot use secure chat because my App is considered insecureCannot do online banking transactions | negative |
I received an email from Mbali Faya who mentioned that nedbank has not given permission to reverse payment I responded and said I am not accepting the outcome I want my money because it is a fraudulent act by both banks to keep my money whereas they claim payment reversal is one of their services this is frustrating and as a result my child is not writing exams and I was involved in a car accident due to stress and anxiety this query has been going on since the 22 April 2022 I want my money Celliers Jacques is useless just as his staff | negative |
I have been trying to call the standardbank customer call centre on numerous occasions but no responseSent a mail no response | negative |
There is no way of applying for a home loan with Standard Bank I logged in and applied and application was rejected without any information being supplied I applied online without logging in submitted applications 3 times received 3 reference numbers and still awaiting a response for 2 weeks now I emailed and received no acknowledgement or response None of the processes at Standard Bank work | negative |
on the 8th of August I have Incorrectly transferred R 20000 into Hollywood Bets and I have requested Capitec to do the recall they came back to me to say Hollywood has declinedmsg No authority to debit I then contacted Hollywood and they said they did not receive any recall they went as far as giving me the email for the department that will authorize the recall I gave the email to Capitec for a second recall but they come back and said it was still declined one of the Team leaders in Hollywood gave me internal communications from Hollywood showing that no Recall has been done by Capitec I took the emails to Capitec for a Third recall of which Capitec is still failing to do I am frustrated by this whole process Capitec has failed me and it shows that if I were to be a victim of Fraud Capitec wont be able to solve my problem if they fail to do a recall to a third party bank to a company that is waiting to release the money by the evidence provided by Hollywood it shows that Capitec has been lying to be about the recall and i have been charged to do this recalls yet there is still no feed back | negative |
I applied for a credit card on the 2nd of June 2021 I have resent documents on numerous occasions I have also received numerous calls that would cut out the moment I answered It has now been over two weeks and I still have no answer I have been with Nedbank for quite a long time and this is the first time I have received such bad service I am highly disappointed | negative |
Incident Date 25 March 2019I opened a Premium Cheque account online and received a message stating my application is completed and I may visit a branch I was warmly welcomed to Premium BankingI went to a branch and was asked to provide proof of address I drove back home as they were not receiving my emails and I returned with the proof of address The lady helping me provided me with a bank card and a statement and said that my account is now ready for me to fund itOn Saturday 23 March 2019 I transferred R700000 from my Nedbank Cheque Account to my newly opened ABSA Premium Banking account and spent the weekend waiting for the money to reflect in the new accountMonday 25 March 2019 on or around 14h00 I visited ABSA East Rand Mall and used the ABSA ATM to try and check my balance I got a receipt stating that my 4daysold card was not activatedI walked into the branch and was attended to by a awesome 62 year old Mr Vusi Pugwana apologies for misspelling his last name who made me laugh all the time with his pensioner dreamsThings got a little serious as he was struggling to assist with activating my account On further investigation he noted that my account is on Digital Block because my FICA documents have not been receivedWhat a mess Here is what i could not understandI applied online Got multiple sms messages welcoming me to Premium Banking Went to a branch to pick up my bank card All that time and effort only to find there is some person called Mbali Y Mafokoana from some head office who has blocked my accountThis person just blocks my account and says nothing to me No communication about documents that are required No email no call no whatsapp no nothingI cannot go to work because my transport money is in that account which is now blocked by this Mbali person who thinks this is her fathers bank My parents are starving because I cannot buy food because some Mbali person thinks that ABSA is her mothers institution My life partner and I are uncomfortable because we have not paid bills because there is some Mbali person who decided to lock my account and not say a word to meABSA is not Mbalis bank guys and it is important that someone make her aware so she can write to me and apologize for subjecting me to such distress I do not deserve this kind of treatmentMr Vusi Pugwana has offered me his aid and he will assist me with follow ups in his old age to check that I am back in the banking arena as soon as possible after Mbalis actions gave me another reason to show ABSA the middle finger | positive |
i made a mistake of paying 68000 rands into a wrong account number i called customer service was told to send an email to digital banking which i did i also did my own investigation to find out who the money went to i called the recipient they acknowledge receiving the money and they are willing to send back the money but it must be through bank processes so ABSA must send a request to recall the money Today i receive an email from ABSA digital banking saying since the money is in third partys account already they cannot reverse the money they advice me to hire an attorney if the third party refuses to pay back the money i must sue them for unjustified enrichmentThe third is waiting for the recall request from ABSA but ABSA is saying threes nothing they can do which is b since i am their customer there must be something that can be done to assists me to get the money back | negative |
Exquisite service all thanks to Thato Selepe Woodmead | positive |
account 4 is in a minus this is the last time im asking FNB to close it or to face the ombudsman and explain why a savings account went into R1376 minus without my authority please close this account or ill move all my other money and close all other FNB accounts | negative |
FNB has become the new Telkom Quick to open accounts and sell you everything but impossible to close Sad that face to face business is no longer a priority Capitec hello and thank you for all your support you guys have been amazing hope you keep up your great customer service | positive |
I ordered a credit card and cheque card almost 2 weeks ago I have updated the delivery address 3 times over the phone but today is the 3rd time DSV pitch up in Bryanston where I am no longer working As a private client i do not get any service or assistance from FNB DSV drops the phone when i phone to speak to a manager I am going on holiday next week without any cards I have no choice as to open bank accounts at another bank FNB and their delivery company is a joke Private clients means nothing to them | positive |
Fnb employs a mr mashaba who actually works in the fraud department this man actually made me write emails to his client in order to get him out of a case of fraud he told me if i apologised to his client in a email he would resume work for me this was a blatant lie and as such he was aiding and abetting his client he has 55k of mine which he has not done a days work for and fnb are frauds in letting him keep this money when he doesnt want the work and they wont refund me mr mashaba and fnb are going to be sued by me next week when i see my new lawyer | negative |
So today 4 January 2021 I went to the bank to sort my account out which is still blocked as I tried phoning and emailing I however didnt come right at the branch but the person working on the account Hlongwane Aphiwe phoned me after almost 2 weeks I have told her that Im now tired of not getting hold of any one and that no body replies to me no one wants to tell me whats happening I cant pay school fees I cant pay my grand mothers rent as her a count is linked to mine I gave Aphiwe till 1600 on 4 January 2021 to unblock my account which she fail to do I will now get my lawyer to take this further and I will be going to Carte Blanch as well as all the Newspapers I will get ALL my family amd friends to move their Accounts to another bank As well as my mother in law which has all her business accounts at FNB I will also report this by the Ombusman I dont want to bank with FNB anymore as you will are the worst bank ever and i regret banking with you will I have complained here before but FNB is so useless they cant even sort their out Ull should go focus on the real fraudsters Im so disappointed in the band service I will also keep you will liable for all the extra costs that i now have to face | negative |
I applied for a business banking account about a month ago I then received an email to send docs I did so and still waiting for feedback weeks later | negative |
I would like to thank Nthako Tala from FNBs unauthorised debit orders department for her assistance in disputing a debit order that was processed on my account with FNB Nthako provided me with excellent customer care and support and assisted me in resolving my query in a very professional manner which is exactly the level and service that I have come to love and respect from anyone working for FNB Thank you again Nthako and please keep up the amazing job that you are doing Individuals such as you keep me loyal to the brand and firmly motivate me to recommend FNB to anyone I come across | positive |
I was assisted by Thokozile creating easy zero account her service was exceptional Shes very helpful and ensures you understand | positive |
Opened an FNB youth account 1 Week later I could still not transact on the account Needed to send Fica docs Why was I not informed upon opening the account that these docs are required 6 Months later and I can still not transact on the account Call center staff passes me from one person to next and eventually drops call Second call to call center operator leaves my on the line for 22 minutes until he eventually drops the call Third call to call center operator says someone will phone me back in 15 minutes receives a call after 3 hoursReceived a call from Sindisiwe Mntambo on 3 Jan Need to send fica docs again Recieve communication from Sindisiwe on 4 Jan Yet another doc I need to completeCompleted doc resent on 4 Jan Still have not received confirmation of receiptWhy does it take 6 months to get an account sorted Why was all document requirements not discussed during setup of account through telephone bankingTerrible service | negative |
My mom made a will at the ABSA bank branche in Westgate Mall Mitchells Plain She has been for months wanting to update it but everytime they go to the branch she gets chased away She is 76 years old She had a will draw up at this branch and now they keep telling her they cant help Cause they dont have consultantsAnd then I emailed ABSA and all they said was to email or call the Wills department Why can my elderly mother NOT BE HELPED AT THE VERY BRANCH SHE MADE THE WILLPathetic service I am fuming | negative |
ZERO stars for Curvin Schroeder and Domenic Makhubela 1 month into a billing dispute FNB Connect and they still havent resolved it yet their turnaround is 24 hours PATHETIC serviceI have wasted my own airtime trying to follow up on this issue which I also raised on hellopeter last week NOONE has called back to resolve it Billing dispute number | negative |
I cannot for the life of me port out of FNB connect I strongly advise anyone not to use their network as a primary number More so with the terrible network of late | negative |
This was probably one of the worst decisions that I ever made to insure my houses with Absa insurance When claiming a boundary wall that fell over due to weather and rain already slightly cracked due to a tree roots in FEB 2022 after I only bought the house in Dec2021 and did my financing with Absa homeloans and then a claim gets rejected because I should have done maintenance on the wall and that he wall was retaining soilSeriously how do you do maintenance on boundary wall if you hardly been staying in the property for 2 months and should a buyer do inspection of all surrounding neighbours yard to determine if the walls are retaining soil before purchasing And does the Absa not do their own inspection of a property before approving the finance on the property | negative |
good morningSo its been a year that has passed by that i accidently deposited money into a wrong account via Capitecs cell phone banking app I accidently switched the last two digits of the phone number that i was supposed to transfer too emediatly after realising what i did within two hours time i went into the bank Blueroute Mall I explained to the bank teller what happened they descovered that i deposited the money into a dorment account and the account holders phone is also going straight to voicemail they send me to get an affidavit i did but did not get my money back i have spent so much time going back and forth trying to get it back but still nothing I even went to a different branch Liberty Promenade Mall they did the very same thing Told me the morney is laying in a dorment accountWhat irritated me they could see i deposited it in i showed them how i switched the last digits the money is in a dorment account But they still could not reverse that transaction they told me if i was at a bigger bank then they could have helped me SO THAT IS WHY I SWTCHED TO FNB so guys please be carefull with Capitec they are seriously not simplifying banking | positive |
How can you just debit my account without my permission is this even legal Could someone please contact me urgently | negative |
I still have not been contacted by capitec bank my issue | negative |
I was literally about to give FNB a warm rating and remove my previous complaints but I see its a different day and same bull I came here initially because R415 had been taken from account fraudulently and I was struggling to get FNB to HELP me reverse this fraud my card was cancelled inadvertently without my permission They finally responded promising to issue me a new card and reverse the funds which were stolen from my account Today I find that the R415 has again been taken from my account and now it sits in a negative position I am literally at my final straw with FNB why have you as my bank if something as simple as a reversal is not handled correctly Worst of all the secure chat bankers are useless in helping telling me that the service provider debited my account again but how considering my card has changed I am truly disappointed and I will be closing my account at the end of this cycle I can no longer take this bull from FNB | negative |
I am very pleased with the service recieved from Tshiawelo E Morisheni at the Main street branch in Jhb He is polite friendly and helpful I wish we could get more people like him to assist when having to sort out documents or queries at the bank | positive |
could not make my repayment on my loan for august called credit control department to make arrangement on the 13082018i was just told could not make a arrangement I need to wait for the debit to return then call in this I feel is very unprofessional for a corporate bank also the south dale branch has the most incompetent consultants ever including their manager no idea what client service they think they doing clients a favour being their dressed like they in a tavern no no no unacceptable | negative |
FNB just does not come back to me regarding my complaint I cant talk to a recording machine | negative |
I made a funeral claim on the 14th of May 2021 for my late father and mother The policyholder was my father and am the beneficiary the were outstanding documents and I have submitted every thing they need I called the insurance department yesterday they promised to call me before end of business day 21 June 2021 but they have not called me and the funeral claim it has not paidout and the is no straight answer every time I call | positive |
What an absolute shocker Staff at FNB Gezina is a total disgrace 3 hours later interacting with service agent the service agent superior and person claiming he works with business accountsAll of them disrespectful aggressive and totally disgustingI am told I cannot request a new card without 2nd signatoryTheir own documents they use to put me in my place includes a document that specifically gives me that rightDo you think they apologised Do you think they ordered a new one I am still waiting for the branch manager who is missing in action I am still waiting for BM superior still waitingFNB stop flattering yourself you are NOT CUSTOMER SERVICE ORIENTATEDYour staff has got NO IDEA of service and best of all lack any understanding of your own documents rules and processes and choose to attack a customer to Hyde such factWaiting to be contacted | negative |
Their security is so me and my fiance were hit with fraud We opened a case and some of hers were sorted with a R900000 lost but all of mine were ignored and now within 2 months my fiance got hit again I was treated like a suspect and ignored by the fraud department so i feel like i was not treated like a customer but a thief So after this im closing my account and so is my fiance | negative |
Ordered a smart device from FNB after their turnaround time I phoned and was was put through to digital planet that did not have any info of my order I phoned fnb again and the agent said she can only log a call with an extra 48 hour wait window or direct me to digital planet again so I asked to speak to a manager but the agent said that is not possible because of FNBs WFH policies for their staff I still do not know if I am even going to receive the device or not and I am starting to worry if this is the service I can expect next time I need a card delivered FNB is not what they used to be | positive |
I was making a purchase online transaction failed and the matter was escalated with the proof that the merchant did not get money I was told to wait for feedback from merchant and there is no turnaround time which is pathetic because that money does not belong to me it belongs from the client which I do not have any means of paying her back because she was expecting her order to be delivered I want a feedback what will happen to my money if the merchant does not reply and I want to know if there is a time frame you give merchant if they do not process their transactions until certain period money wont be reversed back to the client accountI cant wait for 2 weeks is too long for someone like me who does not have income and relies on selling stuff to make a living Is not my fault for failed transction why should I be punished or be at the mercy of merchant or capitec with my own money to get my money back My capitec account number is my Id no 088 my registered capitec number | negative |
I recently found out that I now have an FNB Loan which I totally was not aware of Apparently my DirectAxis COVID Relief is actually in a form of an FNB loan That loans legitimacy is questionable as well because no affordability assessment was conducted In any case FNB saw it fit to scam me into an additional loan s a result I have settled my DirectAxis Loan only to learn that I now have a loan with FNB I am disguested by this underhandedness from FNB and Direct Axis FNB says I owe them R19179 now I cannot figure out how this amount is arrrived at as I do not have any quotation or similar document for this loan Further I dont not know where the money went to I dont even know whether I am better off or worst off with this loan there is just something very evil going on here and wont even bother going to NCA or the ombudsman because they are both useless I never wanted to have any dealings with fnb and now I have been scammed into one and you fnb for that | negative |
Hello PeterI seem to be facing the same problem on a monthly basis and honestly Im getting tired of complaining My loan account with Nedbank was paid up on the 28th of March 2018 In April they debited and yet they told me my account had been closed I reversed itThis month they did the same thing deducted an amount of R237 which was initially an additional amount I was paying to bring my account up to date This is incompetency and this time Im not converting my rating even after resolutionPlease advise | negative |
I am extremely appalled and tired of the way standard bank branches deal with their customers the customer service they provide is just terrible and to think this is the second time I have had such an encounter in a standard bank branch makes me compelled to cancel my account with them Gateway Branch just refused to assist me reverse a debit order Saying I have to go to enquiries the last time I was there they were able to do it for me without going to enquiries And now they tell me it was an exception Thats rubbish | negative |
My account was hacked on the end of June 2022 We had to block every account linked to the main account as well as all the cards I had to go to the bank and changed my profile and passwords Since then I had to go into the bank I am working everyday so I need to take of off work just to get access to my own moneyapp Its been 5 times now For a total of approximately 5 hours on different occasions Still no access to my moneyapp And to make things worse I places myself under debt counselling and Nedbank actually flagged my husbands account He sat there for more than 3 hours just to sort out their incompetence And still the lady just said that is how the things work when your spouse is under debt counselling you cannot receive your salary Can you imagine no money for the month Luckily the lady who is doing my counselling phoned them and sorted everything out We are not married in comm but outside and that is why my husband told Nedbanks lady that something does not make sense and it is wrong She still sticked to her story because the lady at customer care service told her so Luckily there is an Indian guy that knows how to do his job if it was not for him that sat on the phone for more than an hour and the lady from debt counselling we would have been in so much trouble this month The people at customer care from Nedbank and most of them inside the bank are incompetent to do their jobs and our money is in their hands That is just a troublesome thoughtAnd remember I still do not have any access to my account | negative |
Fnb boulders service very poorBeen on the bench for 1hour 30 minute with no assistance | negative |
The Home Loans dept lost my original deed and is passing it off onto me as a client I am receiving no feedback from this department surrounding the circumstances of this and no accountability is being taken Shocking to say the least that a bank that assumes custodianship of such important critical documents is so flippant I as a customer am now left with the admin of having to sign an affidavit for the loss The bank has been silent on this No repercussions no apology just pushed down to me I had been advised by the attorneys and this is also affecting the timeous finalization of my advance application To deal with this level of irresponsibility by a bank is very concerning FNB took over the original bond in 2015 therefore is not in a position to lie or pretend that my claim is baseless the original bond would not have been approved unless hereto some shenanigans were at play I am utterly appalled and wonder how often this is the case I question the banks processes and the legitimacy of its documentation warehouse | negative |
Absolutely Pathetic with assisting clients I cleared a loan with Capitec I was sitting in the branch and ask the lady what my settlement balance is I paid the exact amount SHE gave me Months later I find out SHE gave me the wrong amount to settle and now all of a sudden there are interest charges on the balance that was short paid all thanks to their own people giving customers incorrect information Furthermore when settling a loan you should receive a credit for the life insurance and admin fees for the months you are settling in advance but not with Capitec when settling something with them you get charged extra without being advised of it and then they have the audacity to charge you interest on that too Will never take out anything with them again STEALING from clients just got a whole new meaning | positive |
Payments resumed as normal after Covid payment holiday on my Nedbank personal loan Now I am getting inconveniently 2 to 3 debit orders go off that are 50 of normal debit orders between normal date and end of the month Causing problems paying rent and meeting other obligations whilst trying get the money refunded | negative |
Fantastic assistance from the Consultants and the Funeral Plan is a great initiative and the cheapest I have ever seenKeep It UpBank Better and Live BetterBlackFriday | positive |
Your rewards system is a joke First you say that i can transfer my rewards pointcash to my tax free savings But then i can only transfer from 250000 points This is after i opened the account Then your call centre tells me i can transfer as little as 2500 points to my pure save account I then opened a pure save And still cant transfer my points Kindly tell me what the hell should i do I want my rewards points as cash for savings | positive |
I called the call centre to be asked to get through to Standard Bank arney branch cause nowhere on the website is there a direct number for that branch I called 4 times and each consultant transfers the call and the call either gets cut or no one picks the phone My god Standard Bank call centers can be so unprofessional Totally disgusted with there service how is that the branches has not direct numbersWhat kind of business do they run | negative |
Jermaine Maine wa Vrede branch o nthusitse hantle haholo hle Keya keboha abuti | positive |
I have been on the line with FNB hours now but nobody has been able to assist me they keep transferring me back to where I started It is really simple I made 3 payments into the same account 2 payments reflected hours ago and the 1 payment is still outstanding I just want to know what the hold up is and where the hell is my money What is so difficult here | negative |
FNB decides to put our stokfell bank account on hard hold Only to find out when trying to transact online did not even bother to phone and inform us as to why they did that I am concerned about how fnb can easily put an account on hold and never alert the owner | negative |
this is now the 3rd complaint i am sending to you once again this proof that Standard bank is the worst bank ever no wonder you are not nominated for the best bank you say you value your customers and the matter is getting urgent attention yet i am waiting for 4 days now waiting on this stupid feedback if i do not receive a call after this i will take this to the Ombudsman as i have sent numerous emails wanting an explanation | negative |
Im not getting any joy from Capitec Bank Im being told to do an affidavit of which I did not they want things I dont have the person who sent me money it was a telephonic conversation where do they think Ill get proof of WhatsApp or email from if it the conversation was on a call Im getting tired now cause my account account people I paid and bought things from are blocked without being told anything | negative |
Both my card as well as a family members Kulula branded FNB credit cards are no longer able to do online purchases never get prompted for 3dsecure only get an error message after being redirected to cardinalcommercecom I called the FNB call center that claims it is not the bank it is the merchant however this is happening with all online merchants through two payment providers PayU and VCS I logged a ticket and after much more than the promised 48 hours someone mailed me to say my card has expired and that I will be sent a new card The card expires in 2024 and I am not the only person with this problem Zero urgency to solve problems and I have wasted enough airtime on your call center | negative |
I have been trying to get a proof of payment for a debit order that went off on the 1st of June for Motor Happy as they claim to have not received payment I tried getting online with no luck I left a message online last week and it said I will get a call within 24 hours but nothing yet | positive |
I went to deposit money in my acc at the East Rand mall atm FNB R3050 they atm switched off then went out of service I went inside the bank the lady made me wait something close to an hour so that the technician can check the Technician found that there is more than the money the money on my slip so I will have to wait for Wednesday and come back again what es me off is that its not my fault that the atm got jammed I need this money I need to paid my bills I need to pour petrol this weekend ive got things to do now my things must lapse because of this no I need the money in the account asap I have debit orders Please also make sure once the money has been refunded close this bank account I do not not want to use fnb anymore its weighing on me I am not happy with the service | positive |
I have been banking with standard bank for more than ten years I have applied to switch a home loan from one bank o another I made two application one with another bank and one with standard bank the other bank gave me a quote in 2 days but with standard bank they are still finalizing and it is a week already You guys are useless and I am moving my salary as of today I am tired of this | negative |
Tried to update Fica details for vehicle finance After waiting over an hour in the line and redoing the process TWICE on what the consultant refers to as a problematic system my details has STILL not been updated and I am requested to go back to the branch AGAIN for what your lack of competancy | negative |
I would like to thank FNB Empangeni for assisting us My father passed and we had to get statements from FNB that my mum had to give to the funeral sevice to claim We had copies of my fathers ID and his death certificate that we had to certifiey at the police station I asked the constulant if they were willing to help certify the copies as my mum was in a very emotional state To certify the copies of the ID and Death notice its not thier job The consultant called her supervisor and she was more than willing to sign if for us This is truly a Win bank Saved us a trip to the police station and my mum standing in a long row | positive |
The iStoreFNB agreement is patheticMaking a purchase at iStore on the agreement just for FNB to say the deal doesnt exist anymoreNow there is a huge transaction on my straight facility that was supposed to be moved to my budget facility by FNBI am extremely disappointed that this is allowed This is definitely not in line with the NCA and I will definitely be taking this further | positive |
Its been over a week that my Capitec account was hacked with my whole salary I immediately went into a branch after the guy took me through the app to hack my account which make me think this has to be an inside job Till today I have not heard anything from the Bank instead when I called the consultant gave me attitude saying his not sure they will refund me Is this how a customer get treated when they in distress No empathy no compassion The worst parr is its not the first incident that my family has experience with Capitec but we have stayed loyal but this is unacceptableThis cannot be right | negative |
So fnb just because I am Black and in living in a township my complaint is not important to you You even called a query n not a complaint that is utter Bull So going back to my initial frustration of the atm dispensing half a R100 note you have the audesity to tell me that you will ewallet me the cash instead of depositing the money into my account now I have to be inconvenienced Again Never mind the countless trips I made to your en bank for Your mistake Did you consider my petrol My time that I wasted For your mistake THIS IS JUST RIDICULOUS I demand my money back including my petrol money I am the victim here this was your mistake Because u did not service your ATMs | negative |
My Standard Bank cheque account was debited by a rogue debit order emanating from an organisation calling themselves Loans Unlimited The bank has not been able to trace the originator of this rogue debit order Also the bank does not appear to have any safety processes in place to identify rogue debit orders and appear not to have customer satisfaction at heart My message to other bank customers is to be extremely careful and to check their statements | positive |
My phone was stolen and the criminals managed to hack into my standard bank banking app and make 3 purchase of airtime in the amount of R50000 each I laid my complaint with standard bank and they did their investigation they came back to me to say their findings confirm that my account was accessed by fraudsters but they cannot be liable how can they not be liable whilst they confirm that the account was hacked by fraudsters for the fraudsters to be able to access my banking app that has a password shows that something is wrong with their app that they need to improve further in the report that they gave me they failed to tell me who the phone numbers belong to that were paid the airtime as part of the forensic investigation that is the least they could have done further they have the means to track who the number is registered to and track the whereabouts of that person but they never bothered with all that I am really disappointed with standard bank and will be closing my accounts with them anyone with a banking app of standard bank on your phone should know that the app is easily accessible by criminals and standard bank is quick to reject claims | negative |
I want to close my fnb revolving loan account I have spent nearly 1hour on the phone being transferred from one to the next and no one wants to assist It is very easy to get a loan from FNB but when you want to close it then it becomes very difficult I do not have one hours to spend on the phone and waiting my airtime Please can FNB assist me with closing this loan account | positive |
Dear Nedbank I am drafting this email with outmost disgust at the level of incompetence of your customer care employees I have been a client of yours for over 10years and I have never experienced such horrific customer service I have ordered my cheque account debit bank card since March and to date I have not received it Everytime I call to enquire how far is my card I get told its still at the stores getting manufactured it is been escalated almost every week Its been 2 months without a bank card the frustration I have to go through to try to access my own funds is really unfair considering that I pay for your services every month without fail On the 22nd of March I had an interaction with Mjuqx and he confirmed that my card was ordered and should be delivered to the Eastrand branch in 2 weeks On the 14th of April had another interaction with Khotsofalang to enquire about my card still not delivered On the 29th of April called your contact centre I was assured an escalation has been made to the manager and my card will be delivered in a week On the 20 of May I called the call Centre again spoke to Jadine Rutmine who gave me a reference number 1 telling me she is escalating again to manager Carol Morton for the delivery of my card because guess what still being manufactured Is this fair customer service no one gets back to me I keep doing follow ups and there seems to be no one doing their job Please advise me if you no longer need me as I client so that I can change banks because I cannot keep waiting for my card for this long I have been more than patient I hope I get urgent assistance from you regarding the above query | positive |
2 weeks later and i have not yet been assisted this company deserves the worst customer service awards because from staff members all the way to Management no one can do their job right i have to be the one to call in because they never follow up i found out yesterday that Laurelene ver meu len closed my complaint without even assisting me Amo Mgobeni the Manger of Complaints HAS DONE NOTHING to assist me I AM EXTREMELY ANGRY AND DISAPPOINTED | negative |
i have gotten the worst service from Nedbank Home insurance I put in a claim and asked if an agent could access my claim over the weekend or after hours as i work during the week i was told by the agent that that could be arrange A contractor contacted me and i was told they dont do work on weekend and after hours and they told me Nedbank will contact me They did not contact me and i called and they then told me they cannot assist with that as all their contractors work only during the week I then asked to speak to the manager of that department and he promised to look into the matter and get back to me To date i have not got a response from that manager my wife called and they told her that they could not help Why was not i told when i signed up for this insurance that this was the issue Could someone please assist as the agents and management in that department is no help | positive |
Made a wrong recipient transfer in error I immediately noticed my mistake and started the reversal process What an absolute unprofesional bunch of employees NO one can be telephonically contacted Their outcome apparently was that the recipient did not give permission to reverse the funds back I replied with the letter where permission was given Till now no feedback whatsoever Samantha Adams doesnt reply at all and cannot be contacted Every time I asked for escalation I get told they will reply 24 to 48 hours After 2 weeks I really dont want to wait another 48 hours I have been a client for over 10 years with my policies and my wifes business account with them | negative |
After spending 18 minutes on the phone FNB consultant Laurelene Vermeulen advised that she cannot help me I have a cheque account and a personal loan account with FNB as well as a savings account which was sold to me as the pocket savers All of these accounts proof to be a huge frustration and irritation for me Due to unemployment a bit more than a year ago I fell behind on my accounts not only the FNB loan As soon as I found employment again I called everyone including FNB and started to make arrangements to have the accounts brought up to date The other institutions gave me advise and had proper arrangements in place which both myself and them stick to However with FNB everything seems to be a hassle Once they saw money coming into my account again they started to deduct two amounts one of R90000 and one of R90001 In March I explained to them that one payment of R90000 can be kept effective end of April 2018 and the other amount of R90001 had to be returned This was done However in May the very same thing happened again R90000 as well as R90001 was deducted I phoned the call centre just to be told that the telephone banking department cannot help me and I was transferred to another department This was a process of over 30 minutes on my cost where I was transferred from one department to another Then the phone would cut I would call again The process would be repeated several times I wanted to have R90001 refunded to my account as I needed that to go towards food and transportation I have cut down on my cost of living to such an extend that I can pay every one their due amount and still be able to survive thus I use public transport to travel 110km to work and back On Saturday 26052018 I went to the local branch in Randfontein Village Square just to hear that they also cannot refund my money it is FNBs money and that is the end of it When I said that the cheque account is becoming to expensive for me I want to close my account and move to a bank with less fees they said that they cannot release the money that is in my account I went to the branch just after 11 and was told that by 1145 the cashier is closed for the day already I need to waitSo I have a loss of R90001 bank charges a bank that does not want to close my account they will continue to charge my account and threaten that it will negatively affect my credit rating Can someone please be a little bit more effective at this bank and think for one minute what if it was you Would you have been happy to hear that you cannot close an account because the bank wants more of your money Would you have been happy to hear that the bank is not stealing your money by taking double deductions if that is the mentality behind it why not try to take my whole salary and tell my I do not deserve my salary it is just too bad Would you have been happy to lodge a complaint at the bank have someone call you back just to tell you their manager is not available and it is just too bad they are not going to give your money back or try to assist you in any way Most importantly How would you feel if you worked your level best for a whole month to go home and face your kids without food to give or the possibility to go back to work and earn more money just because a bank says its their money and not yoursAll I am asking is for FNB to keep one payment towards the loan and give me the second debit back | positive |
I have left messages for Lynette Hendriks my Private Banker on a number of occations on her mobile at the office and one of her colleuges mailed her and copied me to phone me back This is also requesting Julie Hammond to set up an appointment No contact has been made with me and Ive been trying since last week Friday Can some one phone me asap as I have a problem with bank charges being overcharged and not even Private assist got back to me as promised Your service is poor ABSA | negative |
My husband took a new fnb connect contract for R15k per month but whenever there is loadshedding he has 0 connectivity which is extremely dangerous especially during loadshedding and FNB connect dont give a damn about this Scamming customers into signing up for Vodacom connectivity but actually using failing cell c infrastructure | negative |
The fraud investigation service at ABSA is shockingOn 22 March 2019 an amount of R5000 went through on my account due to an fraudulent online transaction Absa called to ask whether I initiated the transaction and my response was clear that it was not me The consultant told me that it will take 5 to 7 days to receive feedback from AbsaIt is now almost 4 weeks 20 working days from that date and I have not received any proper feedback from Absa Every time I follow up the only thing they tell me is that the investigation is in progress and someone will contact me shortly This is my money give it backThe service is unacceptable I am opening an account at another bank so long and are just waiting for Absa to refund my account then I will close my Absa account Will not recommend Absa to anyone I know | negative |
Good day on the 24th of December i went to the Claremont Branch in Cape Town to downgrade my account from the FNB Premier Cheque Account to Gold cheque account and i see i am still being debited the monthly account fees for Jan and Feb kindly correct it and credit me as i made changes in December and i am not supposed to pay these charges as i have changed the account type | positive |
Ive had the best experience with Nedbank so far I was called by a consultant to open an account and it has been great to be with Nedbank ever since I really enjoy banking with Nedbank Win | positive |
Changed cell numbers and try to update for OTP Stood in queue for 4 hours told me was updated but still send OTP to old number They expect me to again go to branch and stand in qClearly do not care about their customers | positive |
I had an absolutely awesome experience at Capitec Lemon Tree Alberton Branch on Tuesday the 23rd Mar from the time I entered the door to the consultant Donovan that helped me open an account for my mentally ill brother The thing that touched me most is the staff at Capitec Bank took the time out to greet my brother and treat him as a human being this stood out because we always met with awkward stares from a lot of employees at different businesses it meant a great deal to me and to him the account was handled professionally and quickly Donovan was patient while we struggled to get fingerprints he even waited for while I had to take my brother to the bathroom where once again we were met with awkward stares when I asked to use the handicapped bathroom as we exited the security and 3 other staff members were there I even commented whats the circus for This is the reason why I am so impressed with the service at Capitec bank I too have an account with them and they by far the best bank in SA at the moment their charges are competitive the mobile apps are user friendly10 stars would be more appropriate for Capitec | positive |
End of preview. Expand
in Data Studio
Dataset Name: dsfsi/hellopeter_financial_reviews
About Dataset: The dataset is currently under review for publication in conjunction with the paper titled "ChatGPT As a Text Annotation Tool to Evaluate Sentiment Analysis on South African Financial Institutions." It consists of customer reviews on financial products within the South African environment, sourced from the HelloPeter platform. The dataset includes annotations for sentiment analysis tasks.
Disclaimer: This dataset contains machine-readable data extracted from customer reviews on financial products from the HelloPeter platform. While efforts were made to ensure the accuracy and completeness of this data, there may be errors or discrepancies in the original reviews and this dataset. No warranties, guarantees, or representations are given in relation to the information contained in the dataset. The members of the Data Science for Societal Impact Research Group bear no responsibility and/or liability for any such errors or discrepancies in this dataset.
Authors: Miehleketo Mathebula, Abiodun Modupe, Vukosi Marivate
The data is split into three sets (train, validation, test) in JSONL format, where each row is structured as follows:
Copy code
{
"review": "Text of the customer review",
"sentiment": "Sentiment label(positive/negative)"
}
```json
{
"DatasetDict": {
"train": {
"features": ["review", "sentiment"],
"num_rows": 103472
},
"validation": {
"features": ["review", "sentiment"],
"num_rows": 12934
},
"test": {
"features": ["review", "sentiment"],
"num_rows": 12935
}
}
}
Train Dataset: Contains 103,472 rows
Validation Dataset: Contains 12,934 rows
Test Dataset: Contains 12,935 rows
Citation:
@ARTICLE{10684700,
author={Mathebula, Miehleketo and Modupe, Abiodun and Marivate, Vukosi},
journal={IEEE Access},
title={ChatGPT as a Text Annotation Tool to Evaluate Sentiment Analysis on South African Financial Institutions},
year={2024},
volume={12},
number={},
pages={144017-144043},
keywords={Reviews;Social networking (online);Chatbots;Business;Sentiment analysis;Feature extraction;Vectors;Media;Artificial intelligence;Sentiment analysis;Hellopeter;online media;SMOTE;OpenAI ChatGPT;BiLSTM;BERT;NLP},
doi={10.1109/ACCESS.2024.3464374}}
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