text stringlengths 15 433 | inputs dict | prediction null | prediction_agent null | annotation stringclasses 2
values | annotation_agent stringclasses 1
value | multi_label bool 1
class | explanation null | id stringlengths 1 3 | metadata null | status stringclasses 2
values | event_timestamp null | metrics dict |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
I need to get visa and mastercard | {
"text": "I need to get visa and mastercard"
} | null | null | null | null | false | null | 200 | null | Default | null | {
"text_length": 33
} |
I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why? | {
"text": "I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?"
} | null | null | null | null | false | null | 201 | null | Default | null | {
"text_length": 110
} |
I need mastercard as well as visa | {
"text": "I need mastercard as well as visa"
} | null | null | null | null | false | null | 202 | null | Default | null | {
"text_length": 33
} |
Can topping up be automatic? | {
"text": "Can topping up be automatic?"
} | null | null | null | null | false | null | 203 | null | Default | null | {
"text_length": 28
} |
will you be able to activate my card | {
"text": "will you be able to activate my card"
} | null | null | null | null | false | null | 204 | null | Default | null | {
"text_length": 36
} |
I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through. | {
"text": "I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through."
} | null | null | null | null | false | null | 205 | null | Default | null | {
"text_length": 103
} |
why is there a fee for the transfer I made? | {
"text": "why is there a fee for the transfer I made?"
} | null | null | null | null | false | null | 206 | null | Default | null | {
"text_length": 43
} |
What would II do if I wanted to activate my new card | {
"text": "What would II do if I wanted to activate my new card"
} | null | null | null | null | false | null | 207 | null | Default | null | {
"text_length": 52
} |
How can I cancel a transaction to a wrong account? | {
"text": "How can I cancel a transaction to a wrong account?"
} | null | null | null | null | false | null | 208 | null | Default | null | {
"text_length": 50
} |
Where do I go to terminate my account? | {
"text": "Where do I go to terminate my account?"
} | null | null | null | null | false | null | 209 | null | Default | null | {
"text_length": 38
} |
I thought transfers were free. Why was I charged to transfer? | {
"text": "I thought transfers were free. Why was I charged to transfer?"
} | null | null | null | null | false | null | 210 | null | Default | null | {
"text_length": 61
} |
I want to revert this mornings transaction. | {
"text": "I want to revert this mornings transaction."
} | null | null | null | null | false | null | 211 | null | Default | null | {
"text_length": 43
} |
I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before? | {
"text": "I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?"
} | null | null | null | null | false | null | 212 | null | Default | null | {
"text_length": 165
} |
I purchases several items today. Why are they still showing pending? | {
"text": "I purchases several items today. Why are they still showing pending?"
} | null | null | null | null | false | null | 213 | null | Default | null | {
"text_length": 68
} |
Is it normal to see a fee for transferring money? | {
"text": "Is it normal to see a fee for transferring money?"
} | null | null | null | null | false | null | 214 | null | Default | null | {
"text_length": 49
} |
How can my new card be activated? | {
"text": "How can my new card be activated?"
} | null | null | null | null | false | null | 215 | null | Default | null | {
"text_length": 33
} |
Can you activate my card pls | {
"text": "Can you activate my card pls"
} | null | null | null | null | false | null | 216 | null | Default | null | {
"text_length": 28
} |
What are the restrictions on auto top-up? | {
"text": "What are the restrictions on auto top-up?"
} | null | null | null | null | false | null | 217 | null | Default | null | {
"text_length": 41
} |
I would like to delete my account. I'm not happy with the service you're providing | {
"text": "I would like to delete my account. I'm not happy with the service you're providing"
} | null | null | null | null | false | null | 218 | null | Default | null | {
"text_length": 82
} |
Would you be so kind as to activate my card? Thanks | {
"text": "Would you be so kind as to activate my card? Thanks"
} | null | null | null | null | false | null | 219 | null | Default | null | {
"text_length": 51
} |
I was under the impression that transfers were going to be free and here I was charged for something I bought overseas! I don't think this fee is right | {
"text": "I was under the impression that transfers were going to be free and here I was charged for something I bought overseas! I don't think this fee is right"
} | null | null | null | null | false | null | 220 | null | Default | null | {
"text_length": 152
} |
When I topped up the app has seemed to reverted it. | {
"text": "When I topped up the app has seemed to reverted it."
} | null | null | null | null | false | null | 221 | null | Default | null | {
"text_length": 51
} |
How can get a Visa card? | {
"text": "How can get a Visa card?"
} | null | null | null | null | false | null | 222 | null | Default | null | {
"text_length": 24
} |
While abroad, I got cash, and the exchange rate applied is wrong. | {
"text": "While abroad, I got cash, and the exchange rate applied is wrong."
} | null | null | null | null | false | null | 223 | null | Default | null | {
"text_length": 65
} |
My transfer seems to be too expensive. | {
"text": "My transfer seems to be too expensive."
} | null | null | null | null | false | null | 224 | null | Default | null | {
"text_length": 38
} |
who charged my card | {
"text": "who charged my card"
} | null | null | null | null | false | null | 225 | null | Default | null | {
"text_length": 19
} |
What is the meaning of a pending payment? | {
"text": "What is the meaning of a pending payment?"
} | null | null | null | null | false | null | 226 | null | Default | null | {
"text_length": 41
} |
I want to deactivate my account. | {
"text": "I want to deactivate my account."
} | null | null | null | null | false | null | 227 | null | Default | null | {
"text_length": 32
} |
I would like to be assisted with the activation of my card. | {
"text": "I would like to be assisted with the activation of my card."
} | null | null | null | null | false | null | 228 | null | Default | null | {
"text_length": 59
} |
I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account. I can't fix this with the app. Please help me immediately! | {
"text": "I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account. I can't fix this with the app. Please help me immediately!"
} | null | null | null | null | false | null | 229 | null | Default | null | {
"text_length": 163
} |
My payment's stuck on pending. | {
"text": "My payment's stuck on pending."
} | null | null | null | null | false | null | 230 | null | Default | null | {
"text_length": 30
} |
What do I have to do to cancel a transfer? | {
"text": "What do I have to do to cancel a transfer?"
} | null | null | null | null | false | null | 231 | null | Default | null | {
"text_length": 42
} |
I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on? | {
"text": "I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?"
} | null | null | null | null | false | null | 232 | null | Default | null | {
"text_length": 235
} |
I was informed that transfers were free. I noticed I have a fee but why? | {
"text": "I was informed that transfers were free. I noticed I have a fee but why?"
} | null | null | null | null | false | null | 233 | null | Default | null | {
"text_length": 72
} |
How do I top-up while traveling? | {
"text": "How do I top-up while traveling?"
} | null | null | null | null | false | null | 234 | null | Default | null | {
"text_length": 32
} |
what is this fee for transfering | {
"text": "what is this fee for transfering"
} | null | null | null | null | false | null | 235 | null | Default | null | {
"text_length": 32
} |
I need to activate my card. | {
"text": "I need to activate my card."
} | null | null | null | null | false | null | 236 | null | Default | null | {
"text_length": 27
} |
How do I delete an account? | {
"text": "How do I delete an account?"
} | null | null | null | null | false | null | 237 | null | Default | null | {
"text_length": 27
} |
Can you check the exchange rate on a cash transaction I did overseas | {
"text": "Can you check the exchange rate on a cash transaction I did overseas"
} | null | null | null | null | false | null | 238 | null | Default | null | {
"text_length": 68
} |
I thought you guys offered free transfers. Why was I charged? | {
"text": "I thought you guys offered free transfers. Why was I charged?"
} | null | null | null | null | false | null | 239 | null | Default | null | {
"text_length": 61
} |
Do I have a limit to the number of top-ups per day? | {
"text": "Do I have a limit to the number of top-ups per day?"
} | null | null | null | null | false | null | 240 | null | Default | null | {
"text_length": 51
} |
need to know if there is a maximum i can top up | {
"text": "need to know if there is a maximum i can top up"
} | null | null | null | null | false | null | 241 | null | Default | null | {
"text_length": 47
} |
How many top-ups am I allowed to do? | {
"text": "How many top-ups am I allowed to do?"
} | null | null | null | null | false | null | 242 | null | Default | null | {
"text_length": 36
} |
Someone may have made an error in figuring out the rate of exchange. I should have received more cash than I did on my most recent withdrawal. | {
"text": "Someone may have made an error in figuring out the rate of exchange. I should have received more cash than I did on my most recent withdrawal."
} | null | null | null | null | false | null | 243 | null | Default | null | {
"text_length": 143
} |
Do you have an auto-top function and how do I use it if so? | {
"text": "Do you have an auto-top function and how do I use it if so?"
} | null | null | null | null | false | null | 244 | null | Default | null | {
"text_length": 59
} |
what is the most money i can top up? | {
"text": "what is the most money i can top up?"
} | null | null | null | null | false | null | 245 | null | Default | null | {
"text_length": 36
} |
how long should i wait ti activate my card | {
"text": "how long should i wait ti activate my card"
} | null | null | null | null | false | null | 246 | null | Default | null | {
"text_length": 42
} |
Is there a limit to the top-ups someone can do? | {
"text": "Is there a limit to the top-ups someone can do?"
} | null | null | null | null | false | null | 247 | null | Default | null | {
"text_length": 47
} |
Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost. | {
"text": "Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost."
} | null | null | null | null | false | null | 248 | null | Default | null | {
"text_length": 183
} |
My card needs to be activated asap | {
"text": "My card needs to be activated asap"
} | null | null | null | null | false | null | 249 | null | Default | null | {
"text_length": 34
} |
My card got stuck in an ATM. | {
"text": "My card got stuck in an ATM."
} | null | null | null | null | false | null | 250 | null | Default | null | {
"text_length": 28
} |
I cannot seem to use my card. | {
"text": "I cannot seem to use my card."
} | null | null | null | null | false | null | 251 | null | Default | null | {
"text_length": 29
} |
I can't get my card out of the ATM, what should I do now? | {
"text": "I can't get my card out of the ATM, what should I do now?"
} | null | null | null | null | false | null | 252 | null | Default | null | {
"text_length": 57
} |
I have a canceled top-up and wanted to know about it. | {
"text": "I have a canceled top-up and wanted to know about it."
} | null | null | null | null | false | null | 253 | null | Default | null | {
"text_length": 53
} |
I found my card that I thought I had lost, I need to reactive it, please help. | {
"text": "I found my card that I thought I had lost, I need to reactive it, please help."
} | null | null | null | null | false | null | 254 | null | Default | null | {
"text_length": 78
} |
Why isn't my top up showing? Was the money reversed? | {
"text": "Why isn't my top up showing? Was the money reversed?"
} | null | null | null | null | false | null | 255 | null | Default | null | {
"text_length": 53
} |
My phone was stolen! What do I need to do? | {
"text": "My phone was stolen! What do I need to do?"
} | null | null | null | null | false | null | 256 | null | Default | null | {
"text_length": 42
} |
I attempted to top up using my card, but now the money just disappeared? | {
"text": "I attempted to top up using my card, but now the money just disappeared?"
} | null | null | null | null | false | null | 257 | null | Default | null | {
"text_length": 72
} |
I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee? | {
"text": "I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?"
} | null | null | null | null | false | null | 258 | null | Default | null | {
"text_length": 248
} |
When I exchanged currencies the value of my money changed. | {
"text": "When I exchanged currencies the value of my money changed."
} | null | null | null | null | false | null | 259 | null | Default | null | {
"text_length": 58
} |
The ATM won't give me my card back. I need it back now! | {
"text": "The ATM won't give me my card back. I need it back now!"
} | null | null | null | null | false | null | 260 | null | Default | null | {
"text_length": 55
} |
How do I add money to my card? | {
"text": "How do I add money to my card?"
} | null | null | null | null | false | null | 261 | null | Default | null | {
"text_length": 30
} |
Explain the activation method for this card | {
"text": "Explain the activation method for this card"
} | null | null | null | null | false | null | 262 | null | Default | null | {
"text_length": 43
} |
How do I get my card into the app? | {
"text": "How do I get my card into the app?"
} | null | null | null | null | false | null | 263 | null | Default | null | {
"text_length": 34
} |
I was getting cash and the card got stuck inside | {
"text": "I was getting cash and the card got stuck inside"
} | null | null | null | null | false | null | 264 | null | Default | null | {
"text_length": 48
} |
I lost my phone! Will my card still work? | {
"text": "I lost my phone! Will my card still work?"
} | null | null | null | null | false | null | 265 | null | Default | null | {
"text_length": 41
} |
what do I need to do if the ATM kept my card? | {
"text": "what do I need to do if the ATM kept my card?"
} | null | null | null | null | false | null | 266 | null | Default | null | {
"text_length": 45
} |
Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system. | {
"text": "Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system."
} | null | null | null | null | false | null | 267 | null | Default | null | {
"text_length": 113
} |
How do I active this card? | {
"text": "How do I active this card?"
} | null | null | null | null | false | null | 268 | null | Default | null | {
"text_length": 26
} |
I need to know how much it costs to transfer funds. | {
"text": "I need to know how much it costs to transfer funds."
} | null | null | null | null | false | null | 269 | null | Default | null | {
"text_length": 51
} |
My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined? | {
"text": "My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?"
} | null | null | null | null | false | null | 270 | null | Default | null | {
"text_length": 138
} |
My card was declined at a restaurant today and I don't know what the problem is. | {
"text": "My card was declined at a restaurant today and I don't know what the problem is."
} | null | null | null | null | false | null | 271 | null | Default | null | {
"text_length": 80
} |
What are the steps that I need to take to activate a new card? | {
"text": "What are the steps that I need to take to activate a new card?"
} | null | null | null | null | false | null | 272 | null | Default | null | {
"text_length": 62
} |
I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden? | {
"text": "I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?"
} | null | null | null | null | false | null | 273 | null | Default | null | {
"text_length": 115
} |
The app reversed a top off I had. What should I do? | {
"text": "The app reversed a top off I had. What should I do?"
} | null | null | null | null | false | null | 274 | null | Default | null | {
"text_length": 52
} |
I believe that the rate of exchange for my cash withdrawl is incorrect. | {
"text": "I believe that the rate of exchange for my cash withdrawl is incorrect."
} | null | null | null | null | false | null | 275 | null | Default | null | {
"text_length": 71
} |
Is it free to transfer money or is there a fee? | {
"text": "Is it free to transfer money or is there a fee?"
} | null | null | null | null | false | null | 276 | null | Default | null | {
"text_length": 47
} |
Tell me how a top up would be reverted. | {
"text": "Tell me how a top up would be reverted."
} | null | null | null | null | false | null | 277 | null | Default | null | {
"text_length": 39
} |
i noticed that the funds were returned to my bank account. What happened? | {
"text": "i noticed that the funds were returned to my bank account. What happened?"
} | null | null | null | null | false | null | 278 | null | Default | null | {
"text_length": 73
} |
What number of times can I top-up? | {
"text": "What number of times can I top-up?"
} | null | null | null | null | false | null | 279 | null | Default | null | {
"text_length": 34
} |
I found my card, how can I use it again? | {
"text": "I found my card, how can I use it again?"
} | null | null | null | null | false | null | 280 | null | Default | null | {
"text_length": 40
} |
I want to know why my top-up was reverted | {
"text": "I want to know why my top-up was reverted"
} | null | null | null | null | false | null | 281 | null | Default | null | {
"text_length": 41
} |
I tried using my card, but it doesn't work. | {
"text": "I tried using my card, but it doesn't work."
} | null | null | null | null | false | null | 282 | null | Default | null | {
"text_length": 43
} |
What should I do if the atm eats my card? | {
"text": "What should I do if the atm eats my card?"
} | null | null | null | null | false | null | 283 | null | Default | null | {
"text_length": 41
} |
Are there any top-up limits involved? | {
"text": "Are there any top-up limits involved?"
} | null | null | null | null | false | null | 284 | null | Default | null | {
"text_length": 37
} |
Please help me with the activation of the new card. | {
"text": "Please help me with the activation of the new card."
} | null | null | null | null | false | null | 285 | null | Default | null | {
"text_length": 51
} |
Can my account be topped-up by friends of mine. | {
"text": "Can my account be topped-up by friends of mine."
} | null | null | null | null | false | null | 286 | null | Default | null | {
"text_length": 47
} |
My phone was stolen, help! | {
"text": "My phone was stolen, help!"
} | null | null | null | null | false | null | 287 | null | Default | null | {
"text_length": 26
} |
phone is gone, what should i do | {
"text": "phone is gone, what should i do"
} | null | null | null | null | false | null | 288 | null | Default | null | {
"text_length": 31
} |
My top up is not showing up in my wallet! | {
"text": "My top up is not showing up in my wallet!"
} | null | null | null | null | false | null | 289 | null | Default | null | {
"text_length": 41
} |
Why do I see a fee when I do a transfer? | {
"text": "Why do I see a fee when I do a transfer?"
} | null | null | null | null | false | null | 290 | null | Default | null | {
"text_length": 40
} |
Why is my physical card not working? | {
"text": "Why is my physical card not working?"
} | null | null | null | null | false | null | 291 | null | Default | null | {
"text_length": 36
} |
Is there something that I can do since my phone was stolen yesterday? | {
"text": "Is there something that I can do since my phone was stolen yesterday?"
} | null | null | null | null | false | null | 292 | null | Default | null | {
"text_length": 69
} |
Do I have to go somewhere to activate my card? | {
"text": "Do I have to go somewhere to activate my card?"
} | null | null | null | null | false | null | 293 | null | Default | null | {
"text_length": 46
} |
No transactions are being accepted, what's wrong with my card? | {
"text": "No transactions are being accepted, what's wrong with my card?"
} | null | null | null | null | false | null | 294 | null | Default | null | {
"text_length": 62
} |
How much could I top up? | {
"text": "How much could I top up?"
} | null | null | null | null | false | null | 295 | null | Default | null | {
"text_length": 24
} |
Show me how can my friends top up my account. | {
"text": "Show me how can my friends top up my account."
} | null | null | null | null | false | null | 296 | null | Default | null | {
"text_length": 45
} |
I can't activate my card? | {
"text": "I can't activate my card?"
} | null | null | null | null | false | null | 297 | null | Default | null | {
"text_length": 25
} |
My phone is missing or stolen. | {
"text": "My phone is missing or stolen."
} | null | null | null | null | false | null | 298 | null | Default | null | {
"text_length": 30
} |
I misplaced my phone so I can't use the app! Does this mean I can't use my card? | {
"text": "I misplaced my phone so I can't use the app! Does this mean I can't use my card?"
} | null | null | null | null | false | null | 299 | null | Default | null | {
"text_length": 80
} |
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