conversations listlengths 2 2 |
|---|
[
{
"from": "human",
"value": "Subject: Re: Delivery delayed\n\nHi,\nI’m following up again—carrier hasn’t scanned it in a week.\nMy order reference is: (SO) 2026-03-000234-B\nPlease check what’s going on.\nThanks,\nLena"
},
{
"from": "gpt",
"value": "2026-03-000234-B"
}
] |
[
{
"from": "human",
"value": "Subject: Lost package? (only have a phone number)\n\nHello support,\nMy parcel never arrived. The only number I can find is the courier hotline 800-333-1212 from the email footer.\nI don't see any order/tracking number.\nCan you locate it by email?\n—Ravi"
},
{
"from": "... |
[
{
"from": "human",
"value": "Subject: Package marked delivered to mailroom\n\nSupport,\nIt says delivered but our mailroom has nothing.\nTracking ref: \"LX-000040000012\" (quotes included in the email)\nPlease investigate.\nThanks,\nMorgan"
},
{
"from": "gpt",
"value": "LX-000040000012"
}
] |
[
{
"from": "human",
"value": "Subject: Address correction needed ASAP\n\nHi team,\nPlease correct the address before it ships.\nConsignment No.: {CN/US/2026/03/001020}\nApt should be 9D.\nRegards,\nSasha"
},
{
"from": "gpt",
"value": "CN/US/2026/03/001020"
}
] |
[
{
"from": "human",
"value": "Subject: Re: Return label request\n\nHello,\nI need a return label.\nRMA case id is rma-2026-03-000090 (lowercase as shown).\nThanks!"
},
{
"from": "gpt",
"value": "rma-2026-03-000090"
}
] |
[
{
"from": "human",
"value": "Subject: Split shipment confusion\n\nHi,\nI received carton 2/2 but carton 1/2 is missing.\nShipment IDs shown are:\n- SHP-202603-000700-A\n- SHP-202603-000700-B\nPlease locate the missing one.\nThanks,\nAda"
},
{
"from": "gpt",
"value": "SHP-202603-000700-A"
}
] |
[
{
"from": "human",
"value": "Subject: Tracking stuck on “Label created”\n\nHey support,\nThe tracking page hasn’t moved.\nWaybill: 2026 03 06 0000000456\nCan you confirm it actually left the warehouse?\n—Jon"
},
{
"from": "gpt",
"value": "2026 03 06 0000000456"
}
] |
[
{
"from": "human",
"value": "Subject: Can you cancel? (might be order id?)\n\nHi,\nPlease cancel my order.\nIn my screenshot I see: Order#= SO-0O0I1 (some characters look like letters, not sure).\nIf this is the wrong number, let me know.\nThanks,\nCam"
},
{
"from": "gpt",
"value": "SO-0O0I1"
... |
[
{
"from": "human",
"value": "Subject: Re: Delivered but signature not mine\n\nHello,\nCourier marked delivered and shows a signature I don’t recognize.\nPOD reference: POD/2026-03/00000031\nCan you open a claim?\nRegards,\nTess"
},
{
"from": "gpt",
"value": "POD/2026-03/00000031"
}
] |
[
{
"from": "human",
"value": "Subject: Order status - confirmation forwarded\n\nHi,\nForwarding the relevant line from the confirmation:\n\"Your Order Number is: # 000-000-000-010\"\nCan you check ETA?\nThanks,\nNoel"
},
{
"from": "gpt",
"value": "000-000-000-010"
}
] |
[
{
"from": "human",
"value": "Subject: Package held for customs\n\nHello support,\nCustoms is asking for the declaration/parcel id.\nDocument says: Parcel ID EU-IM.2026/03.0001500-XR\nPlease provide paperwork.\nThanks,\nInez"
},
{
"from": "gpt",
"value": "EU-IM.2026/03.0001500-XR"
}
] |
[
{
"from": "human",
"value": "Subject: Refund request (no order number)\n\nHi,\nI want a refund because it never arrived.\nAll I have is the amount ($19.95) and my apartment number 19.\nNo tracking or order ID in my inbox.\n—Felix"
},
{
"from": "gpt",
"value": "no"
}
] |
[
{
"from": "human",
"value": "Subject: Tracking number maybe includes punctuation?\n\nHi,\nMy shipping email shows:\nTracking: 1Z-9A9-0W0-12-3456-789-0\nCarrier site rejects it—can you confirm?\nThanks,\nBrooke"
},
{
"from": "gpt",
"value": "1Z-9A9-0W0-12-3456-789-0"
}
] |
[
{
"from": "human",
"value": "Subject: Re: Wrong item sent\n\nSupport,\nI received the wrong item.\nOrder id: OID{2026}03-000045\nInvoice id: INV{2026}03-000045-02\nPlease fix the order.\nThanks,\nHugh"
},
{
"from": "gpt",
"value": "OID{2026}03-000045"
}
] |
[
{
"from": "human",
"value": "Subject: Pickup locker code fails\n\nHello,\nThe pickup SMS shows two things:\nCode: 448822\nPickup reference: LOCKER-IM-2026-03-0000999\nThe code doesn’t work.\nThanks,\nZara"
},
{
"from": "gpt",
"value": "LOCKER-IM-2026-03-0000999"
}
] |
[
{
"from": "human",
"value": "Subject: Re: Tracking number in subject\n\nTRK issue: (DHL) JJD0001234567890\n\nBody: Sent from my iPad"
},
{
"from": "gpt",
"value": "JJD0001234567890"
}
] |
[
{
"from": "human",
"value": "Subject: Package returned - what next?\n\nHi team,\nIt’s being returned to sender.\nReturn ref: RTS\\IM\\2026\\03\\000000120\nPlease advise next steps.\nRegards,\nPaolo"
},
{
"from": "gpt",
"value": "RTS\\IM\\2026\\03\\000000120"
}
] |
[
{
"from": "human",
"value": "Subject: Delivery exception - address verification\n\nHi,\nCarrier says “address not found”.\nShipment number is: SHPMNT_0000000000003\nCan you update to include Building B?\nThanks,\nYuki"
},
{
"from": "gpt",
"value": "SHPMNT_0000000000003"
}
] |
[
{
"from": "human",
"value": "Subject: Re: Payment reference only\n\nHello,\nI have a bank ref 202603061234 and auth code 7711, but I never got an order or tracking number.\nCan you find my order using my email?\nThanks,\nDina"
},
{
"from": "gpt",
"value": "no"
}
] |
[
{
"from": "human",
"value": "Subject: Two references shown—need help\n\nHi support,\nMy email shows:\nOrder: ORD-2026-03-000777\nCase: CS-112233\nPlease check shipping status for the order.\nThanks,\nQuinn"
},
{
"from": "gpt",
"value": "ORD-2026-03-000777"
}
] |
[
{
"from": "human",
"value": "Subject: Re: package missing\n\nHi support,\nMy package says delivered but I never received it.\nThe confirmation email has: Order No. — \"SO–2026–03–000901\" (note the long dashes).\nPlease investigate.\nThanks,\nRenee"
},
{
"from": "gpt",
"value": "SO–2026–03–00090... |
[
{
"from": "human",
"value": "Subject: Need help tracking (two codes)\n\nHello,\nI'm confused which number is the tracking:\nMember ID: 330091\nShipment: TRK/IM/2026/03/0000456\nCan you check where it is?\n—Leo"
},
{
"from": "gpt",
"value": "TRK/IM/2026/03/0000456"
}
] |
[
{
"from": "human",
"value": "Subject: Delay - tracking not updating\n\nHi,\nCarrier slip shows:\nTracking No: 1Z 9A9 0W0 12 3456 789 9\nIt has not updated since last week.\nRegards,\nBrody"
},
{
"from": "gpt",
"value": "1Z 9A9 0W0 12 3456 789 9"
}
] |
[
{
"from": "human",
"value": "Subject: Order status request\n\nSupport team,\nCan you check status for order id SO#0000000000000000000003?\nI placed it yesterday.\nThanks,\nAlma"
},
{
"from": "gpt",
"value": "SO#0000000000000000000003"
}
] |
[
{
"from": "human",
"value": "Subject: Wrong address (please correct)\n\nHi,\nI entered the wrong street.\nConsignment: CN-UK(EE)-2026-03-0000088\nPlease fix before it ships.\nThanks,\nJamie"
},
{
"from": "gpt",
"value": "CN-UK(EE)-2026-03-0000088"
}
] |
[
{
"from": "human",
"value": "Subject: Missing item - can't find order number\n\nHello,\nI'm missing one item from the box.\nI only see an invoice amount 89.10 and my apartment 89B.\nNo order/tracking number anywhere.\nCan you look it up by email?\n—Tariq"
},
{
"from": "gpt",
"value": "no"
}
] |
[
{
"from": "human",
"value": "Subject: Re: delivery exception\n\nHi support,\nCarrier flagged \"held at depot\".\nWaybill#: 2026/03/06/00000000000000099\nCan you tell me what to do?\nRegards,\nSonia"
},
{
"from": "gpt",
"value": "2026/03/06/00000000000000099"
}
] |
[
{
"from": "human",
"value": "Subject: Fwd: Shipping confirmation\n\nForwarding the email below:\n---\nYour package has shipped.\nTracking ID: <DHL> 0034-9900-1200-77\n---\nThe link is broken.\nThanks,\nWes"
},
{
"from": "gpt",
"value": "0034-9900-1200-77"
}
] |
[
{
"from": "human",
"value": "Subject: Cancel request\n\nHi,\nPlease cancel my order.\nMy screenshot shows \"Order Ref: (temp) #CXL_00017\".\nIf that's not enough, tell me what you need.\nThanks,\nMina"
},
{
"from": "gpt",
"value": "CXL_00017"
}
] |
[
{
"from": "human",
"value": "Subject: Pickup locker issue\n\nHello,\nLocker message includes:\nPickup ref: LKR-IM-202603-0000420\nPIN: 0420\nThe PIN doesn't work.\nCan you resend?\n—Owen"
},
{
"from": "gpt",
"value": "LKR-IM-202603-0000420"
}
] |
[
{
"from": "human",
"value": "Subject: Returned to sender - help\n\nHi team,\nCarrier says returned to sender.\nReturn ref: RTS-IM.2026.03.000000200\nWhat are my options?\nThanks,\nBianca"
},
{
"from": "gpt",
"value": "RTS-IM.2026.03.000000200"
}
] |
[
{
"from": "human",
"value": "Subject: Tracking number maybe truncated\n\nHi,\nOn the label I can only read \"...0006\" at the end.\nNo full order/tracking number available.\nCan you track it using my email?\nThanks,\nSeth"
},
{
"from": "gpt",
"value": "no"
}
] |
[
{
"from": "human",
"value": "Subject: Delivery marked complete, but not received\n\nSupport,\nStatus says delivered.\nProof of delivery ref: POD:2026-03-00000044-AZ\nPlease open a claim.\nRegards,\nNora"
},
{
"from": "gpt",
"value": "POD:2026-03-00000044-AZ"
}
] |
[
{
"from": "human",
"value": "Subject: Multiple numbers - which is my order?\n\nHi,\nI see these in the email:\nOrder: ORD-2026-03-001111\nInvoice: INV-2026-03-001111-01\nPlease check the shipping status.\nThanks,\nHector"
},
{
"from": "gpt",
"value": "ORD-2026-03-001111"
}
] |
[
{
"from": "human",
"value": "Subject: Can you find my package?\n\nHello,\nI don't have an order or tracking number.\nOnly thing I have is my bank transfer ref 202603060099 and amount $55.00.\nCan you locate my shipment?\n—Eli"
},
{
"from": "gpt",
"value": "no"
}
] |
[
{
"from": "human",
"value": "Subject: Re: tracking not working\n\nHey,\nTracking shown in the SMS: \"GLS-ID= 77_0000_9901\"\nThe carrier site rejects it.\nCan you confirm?\n—Frida"
},
{
"from": "gpt",
"value": "77_0000_9901"
}
] |
[
{
"from": "human",
"value": "Subject: Address change\n\nHi support,\nPlease update the delivery address for order {SO/2026/03/00000073}.\nI used my old office location.\nThanks,\nKenji"
},
{
"from": "gpt",
"value": "SO/2026/03/00000073"
}
] |
[
{
"from": "human",
"value": "Subject: Package split? missing box\n\nHi,\nI received Box A but Box B is missing.\nShipment refs:\n- SHP-2026-03-000909-A\n- SHP-2026-03-000909-B\nCan you locate the missing one?\nThanks,\nDaisy"
},
{
"from": "gpt",
"value": "SHP-2026-03-000909-A"
}
] |
[
{
"from": "human",
"value": "Subject: Re: customs request\n\nHello,\nCustoms needs the parcel identifier.\nDocument shows: EU_IM-2026-03-0001700/RC\nCan you provide the invoice?\nThanks,\nArun"
},
{
"from": "gpt",
"value": "EU_IM-2026-03-0001700/RC"
}
] |
[
{
"from": "human",
"value": "Subject: Shipping confirmation - number in subject only\n\nOrder update for package PRCL#20260306-0000005X.\n\n(sent from mobile)"
},
{
"from": "gpt",
"value": "PRCL#20260306-0000005X"
}
] |
[
{
"from": "human",
"value": "Subject: Re: Delivery delayed\n\nHi support,\nThe carrier shows my parcel as \"exception\".\nI think the tracking is 1Z 9A9 0W0 12 3456 789 O (last char might be letter O, not zero).\nCan you verify?\nThanks,\nJae"
},
{
"from": "gpt",
"value": "1Z 9A9 0W0 12 3456 789... |
[
{
"from": "human",
"value": "Subject: Need status update\n\nHello,\nI can't find the order number in my inbox.\nOnly thing I have is the promo code SPRING20 and my unit number 20.\nCan you look it up?\n—Mira"
},
{
"from": "gpt",
"value": "no"
}
] |
[
{
"from": "human",
"value": "Subject: Wrong item delivered\n\nTeam,\nThe packing slip says:\nOrder#: SO#0000123\nItem code: SKU-4488\nPlease replace with the correct item.\nRegards,\nDerek"
},
{
"from": "gpt",
"value": "SO#0000123"
}
] |
[
{
"from": "human",
"value": "Subject: Parcel stuck at customs\n\nHi,\nCustoms asked for my declaration number.\nThe paper shows: DEC.IM/2026/03/0000099-C\nCan you send the invoice?\nThanks,\nLinh"
},
{
"from": "gpt",
"value": "DEC.IM/2026/03/0000099-C"
}
] |
[
{
"from": "human",
"value": "Subject: Re: package missing\n\nHello support,\nMy neighbor received a box with a label that has \"PKG ID—0007–AB–19\" (those are en-dashes).\nIs that enough to track where mine went?\nThanks,\nOleg"
},
{
"from": "gpt",
"value": "0007–AB–19"
}
] |
[
{
"from": "human",
"value": "Subject: Address correction before dispatch\n\nHi,\nPlease update address for consignment CN: (UK) 2026-03-000314.\nI accidentally omitted the apartment.\nThanks,\nSinead"
},
{
"from": "gpt",
"value": "(UK) 2026-03-000314"
}
] |
[
{
"from": "human",
"value": "Subject: Tracking link 404\n\nHey,\nThe email footer shows:\nTracking No.: «TRK-IM-202603-00000008»\nCan you confirm where it is?\n—Paula"
},
{
"from": "gpt",
"value": "TRK-IM-202603-00000008"
}
] |
[
{
"from": "human",
"value": "Subject: Cancel my order\n\nHi team,\nPlease cancel ASAP.\nRef from checkout: CXL/REQ/2026-03-00600\nAlso my customer id is 600.\nThanks,\nGabe"
},
{
"from": "gpt",
"value": "CXL/REQ/2026-03-00600"
}
] |
[
{
"from": "human",
"value": "Subject: Re: Delivered but not here\n\nSupport,\nCourier marked delivered.\nOn the SMS I got: \"Delivery ref = POD·2026·03·000055\"\nCan you investigate?\nRegards,\nSalma"
},
{
"from": "gpt",
"value": "POD·2026·03·000055"
}
] |
[
{
"from": "human",
"value": "Subject: Package at locker - code not working\n\nHello,\nThe locker message has:\nPIN: 883211\nPickup ref: LCKR/EE/2026/03/000222\nThe PIN fails.\nThanks,\nNoor"
},
{
"from": "gpt",
"value": "LCKR/EE/2026/03/000222"
}
] |
[
{
"from": "human",
"value": "Subject: Order confirmation forwarded\n\nHi,\nForwarding one line:\n\"Your order id is: <ORD-IM-2026-03-0004321>\"\nCan you share tracking?\nThanks,\nWilla"
},
{
"from": "gpt",
"value": "ORD-IM-2026-03-0004321"
}
] |
[
{
"from": "human",
"value": "Subject: Shipping issue - number might be split\n\nHi support,\nOn the label it shows:\nREF: AB12-\n003399\nNot sure if that's one number or two lines.\nPlease help.\n—Kaito"
},
{
"from": "gpt",
"value": "AB12-003399"
}
] |
[
{
"from": "human",
"value": "Subject: Re: Invoice question\n\nHello,\nMy invoice number is INV-7788-22.\nI do not see any order or tracking number though.\nCan you locate my shipment?\nThanks,\nEleanor"
},
{
"from": "gpt",
"value": "INV-7788-22"
}
] |
[
{
"from": "human",
"value": "Subject: Package reroute request\n\nHi,\nCan you reroute this shipment?\nShipment/Order ref: {SHP:IM:202603:0000100-A}\nDeliver to reception.\nRegards,\nBrent"
},
{
"from": "gpt",
"value": "SHP:IM:202603:0000100-A"
}
] |
[
{
"from": "human",
"value": "Subject: Missing delivery - only bank info\n\nSupport,\nI paid via transfer and my bank reference is 202603060001.\nNo order number and no tracking email received.\nCan you look it up?\n—Holly"
},
{
"from": "gpt",
"value": "no"
}
] |
[
{
"from": "human",
"value": "Subject: Re: Delivered to wrong address\n\nHi,\nThe door tag lists:\nWaybill: 000-12-345-6789-01\nCan you confirm delivery location?\nThanks,\nMatteo"
},
{
"from": "gpt",
"value": "000-12-345-6789-01"
}
] |
[
{
"from": "human",
"value": "Subject: Two codes in email—unsure\n\nHello,\nI see:\nCase ID: CS-202603-0100\nOrder: SO/IM/2026/03/0000100\nPlease check shipping status.\nThanks,\nRuth"
},
{
"from": "gpt",
"value": "SO/IM/2026/03/0000100"
}
] |
[
{
"from": "human",
"value": "Subject: Tracking shows \"returned\"\n\nHi support,\nCarrier status says returning to sender.\nReturn ref: RTS(IM)-000000000300\nWhat can I do?\n—Boris"
},
{
"from": "gpt",
"value": "RTS(IM)-000000000300"
}
] |
[
{
"from": "human",
"value": "Subject: Can't find order number\n\nHi,\nI only have my building code B-104 and ZIP 10409.\nNo order/tracking number in the email.\nCan you help?\nThanks,\nJune"
},
{
"from": "gpt",
"value": "no"
}
] |
[
{
"from": "human",
"value": "Subject: Shipment confirmation (subject has it)\n\nShipment notice: GLS 88-0000-1234-XY\n\nHi,\nThe tracking page won't load from the link.\n—Tomas"
},
{
"from": "gpt",
"value": "88-0000-1234-XY"
}
] |
[
{
"from": "human",
"value": "Subject: Re: Delivery problem (locker)\n\nHi support,\nThe SMS says my parcel is ready, but the locker won't open.\nMessage shows: Pickup ref: LKR-IM-2026-03-0000500\nPIN: 0500\nThe PIN doesn't work.\nThanks,\nIvy"
},
{
"from": "gpt",
"value": "LKR-IM-2026-03-0000500... |
[
{
"from": "human",
"value": "Subject: Tracking not found on carrier site\n\nHello,\nMy email lists tracking as:\nTRK# «IM-0000-00-AB-01010»\nWhen I enter it, the carrier says not found.\nCan you confirm it's correct?\n—Hassan"
},
{
"from": "gpt",
"value": "IM-0000-00-AB-01010"
}
] |
[
{
"from": "human",
"value": "Subject: Order status? (two numbers)\n\nHi team,\nI see these two references:\nOrder: SO-2026-03-002020\nSupport ticket: CS-202603-7788\nPlease check shipping for the order.\nThanks,\nMarin"
},
{
"from": "gpt",
"value": "SO-2026-03-002020"
}
] |
[
{
"from": "human",
"value": "Subject: Forwarded confirmation - missing package\n\nHi,\nForwarding the relevant line:\n\"Your Order Number is: #SO/IM/2026/03/0002222-XY\"\nMarked delivered but nothing received.\nRegards,\nPia"
},
{
"from": "gpt",
"value": "SO/IM/2026/03/0002222-XY"
}
] |
[
{
"from": "human",
"value": "Subject: Re: label created for days\n\nHey support,\nIt’s been stuck on 'label created'.\nWaybill no.:\n2026-03-06-0000000000007\nCan you check if it actually shipped?\n—Glen"
},
{
"from": "gpt",
"value": "2026-03-06-0000000000007"
}
] |
[
{
"from": "human",
"value": "Subject: Help needed - no tracking number\n\nHello,\nI can’t find any order/tracking reference. The only number in the email is my street address 77 and ZIP 77005.\nCan you locate it by my email?\nThanks,\nSora"
},
{
"from": "gpt",
"value": "no"
}
] |
[
{
"from": "human",
"value": "Subject: Wrong address - please intercept\n\nSupport,\nCan you update the address on consignment {CN·EU·2026·03·0000888} before it's delivered?\nI entered the wrong building.\nThank you,\nVal"
},
{
"from": "gpt",
"value": "CN·EU·2026·03·0000888"
}
] |
[
{
"from": "human",
"value": "Subject: Re: Delivered but proof photo isn't mine\n\nHi,\nCourier says delivered.\nDelivery reference: POD(EE)-2026/03/00000061\nPlease open a claim.\n—Brianna"
},
{
"from": "gpt",
"value": "POD(EE)-2026/03/00000061"
}
] |
[
{
"from": "human",
"value": "Subject: Package returned to sender - please advise\n\nHello,\nCarrier updated to 'returned'.\nReturn ref is \"RTS-IM-202603-000000042\".\nWhat do I do next?\nThanks,\nKen"
},
{
"from": "gpt",
"value": "RTS-IM-202603-000000042"
}
] |
[
{
"from": "human",
"value": "Subject: Tracking number maybe has lowercase?\n\nHi support,\nThe tracking shown is: gls-2026-03-000700x\nNot sure if case matters, but the page errors.\nCan you confirm?\nRegards,\nUma"
},
{
"from": "gpt",
"value": "gls-2026-03-000700x"
}
] |
[
{
"from": "human",
"value": "Subject: Missing item from order\n\nHi,\nOne item is missing from the box.\nOrder ID: 000314\nInvoice ID: INV-000314-03\nCan you send the missing piece?\nThanks,\nColin"
},
{
"from": "gpt",
"value": "000314"
}
] |
[
{
"from": "human",
"value": "Subject: Re: Can you track my parcel?\n\nHello,\nI only have a payment reference from my bank: 202603060707\nNo order number or tracking number in my inbox.\nPlease locate the shipment.\n—Nia"
},
{
"from": "gpt",
"value": "no"
}
] |
[
{
"from": "human",
"value": "Subject: Shipment stuck / barcode number?\n\nHi support,\nOn the label there’s a barcode number 8839201 and below it:\nTracking ID: 1Z9A9-0W0-12-3456-789-8\nCarrier site rejects it.\nThanks,\nOmar"
},
{
"from": "gpt",
"value": "1Z9A9-0W0-12-3456-789-8"
}
] |
[
{
"from": "human",
"value": "Subject: Re: Package ID split across lines\n\nSupport team,\nMy slip shows:\nPKG:\nAA00/2026-\n03/000123\nIs that one reference? Please help.\n—Luz"
},
{
"from": "gpt",
"value": "AA00/2026-03/000123"
}
] |
[
{
"from": "human",
"value": "Subject: Shipping update request\n\nHi,\nCan you check shipment ref: (SHP) IM_2026_03_0000015-A ?\nIt hasn’t moved since Tuesday.\nThanks,\nDmitri"
},
{
"from": "gpt",
"value": "IM_2026_03_0000015-A"
}
] |
[
{
"from": "human",
"value": "Subject: Re: Delivery exception - address incomplete\n\nHello,\nCarrier shows 'address incomplete'.\nWaybill: 0000 1111 2222 3333 44\nPlease add Apt 4A.\nRegards,\nSienna"
},
{
"from": "gpt",
"value": "0000 1111 2222 3333 44"
}
] |
[
{
"from": "human",
"value": "Subject: Can't find my order number (only screenshot)\n\nHi support,\nMy screenshot only shows \"Order ref: ...-0045\" (the beginning is cut off).\nNo full order/tracking number.\nCan you look it up by email?\nThanks,\nAria"
},
{
"from": "gpt",
"value": "no"
}
] |
[
{
"from": "human",
"value": "Subject: Refund request (maybe order code?)\n\nHi,\nI want to cancel/refund.\nIn my notes I wrote: ORD–2026–03–000333 (with long dashes).\nPlease confirm status.\n—Jules"
},
{
"from": "gpt",
"value": "ORD–2026–03–000333"
}
] |
[
{
"from": "human",
"value": "Subject: Re: Tracking in subject only\n\nTracking issue: (DPD) 0150-9900-0001-AB\n\nHi,\nThe link in the email goes to a blank page.\nThanks,\nTara"
},
{
"from": "gpt",
"value": "0150-9900-0001-AB"
}
] |
[
{
"from": "human",
"value": "Subject: Two packages, one missing\n\nHello,\nI received one carton but not the second.\nRefs on the emails:\n- Box 1: SHP-IM-2026-03-000515-A\n- Box 2: SHP-IM-2026-03-000515-B\nPlease locate the missing box.\nThanks,\nMika"
},
{
"from": "gpt",
"value": "SHP-IM-2026-... |
[
{
"from": "human",
"value": "Subject: Re: Delivery issue\n\nHi,\nMy shipment shows delivered but I never received it.\nTracking ref: \"1Z 999 AA1 01 2345 6784\" (copied from email)\nPlease investigate.\nThanks,\nHarper"
},
{
"from": "gpt",
"value": "1Z 999 AA1 01 2345 6784"
}
] |
[
{
"from": "human",
"value": "Subject: Order confirmation screenshot attached\n\nHello support,\nI’m attaching what I can read from the screenshot:\nOrder ID: SO‑2026‑03‑000321‑C (these are nonstandard hyphens)\nCan you check status?\n—Liam"
},
{
"from": "gpt",
"value": "SO‑2026‑03‑000321‑C"
}
... |
[
{
"from": "human",
"value": "Subject: Return label request\n\nHi,\nI need to return the item.\nReturn ref (RMA): RMA# 2026/03/0000102\nAlso my customer number is 102.\nThanks,\nSasha"
},
{
"from": "gpt",
"value": "RMA# 2026/03/0000102"
}
] |
[
{
"from": "human",
"value": "Subject: Tracking not updating\n\nSupport,\nThe carrier site says 'invalid number'.\nTracking:\nTRK:\tIM-2026-03-\n0009099-ZZ\nCan you confirm the full code?\n—Noel"
},
{
"from": "gpt",
"value": "IM-2026-03-0009099-ZZ"
}
] |
[
{
"from": "human",
"value": "Subject: Can't find order number\n\nHi team,\nI don’t have an order or tracking ID.\nOnly numbers I can see are my address (55) and invoice total $55.00.\nCan you look it up by email?\nThanks,\nPaige"
},
{
"from": "gpt",
"value": "no"
}
] |
[
{
"from": "human",
"value": "Subject: Package stuck at customs\n\nHello,\nCustoms is requesting the declaration number from the label.\nIt reads: DEC·EU·IM·2026·03·0002001\nPlease send paperwork.\nRegards,\nAnil"
},
{
"from": "gpt",
"value": "DEC·EU·IM·2026·03·0002001"
}
] |
[
{
"from": "human",
"value": "Subject: Two numbers in the email\n\nHi,\nWhich one is my order?\nOrder: SO:IM:202603:0000444\nTransaction (Stripe): pi_3N9aZxL2\nNeed shipping update.\nThanks,\nMegan"
},
{
"from": "gpt",
"value": "SO:IM:202603:0000444"
}
] |
[
{
"from": "human",
"value": "Subject: Re: Delivered to wrong unit\n\nHi support,\nThe delivery photo is not my door.\nDoor tag shows: Waybill No. 000/111/222/333/44\nPlease check where it went.\n—Ethan"
},
{
"from": "gpt",
"value": "000/111/222/333/44"
}
] |
[
{
"from": "human",
"value": "Subject: Lost parcel - reference in subject\n\nREF# PKG(EE)20260306-0000000002\n\nHi,\nSent from mobile. Please help track this.\n—Ava"
},
{
"from": "gpt",
"value": "PKG(EE)20260306-0000000002"
}
] |
[
{
"from": "human",
"value": "Subject: Address change before shipping\n\nHello,\nPlease update shipping address for order <SO.IM.2026.03.0000789.A>.\nI typed the wrong street.\nThanks,\nYara"
},
{
"from": "gpt",
"value": "SO.IM.2026.03.0000789.A"
}
] |
[
{
"from": "human",
"value": "Subject: Pickup locker won’t open\n\nHi,\nSMS shows:\nPickup ref: LKR-2026-03-000707\nPIN: 0707\nThe PIN fails.\nPlease resend pickup info.\n—Caleb"
},
{
"from": "gpt",
"value": "LKR-2026-03-000707"
}
] |
[
{
"from": "human",
"value": "Subject: Re: Shipment returned\n\nHello,\nCarrier says returned to sender.\nReturn ref: RTS-2026-03-0000000O (last character might be letter O)\nWhat next?\nThanks,\nNora"
},
{
"from": "gpt",
"value": "RTS-2026-03-0000000O"
}
] |
[
{
"from": "human",
"value": "Subject: Wrong item delivered\n\nSupport,\nPacking slip shows:\nOrder No: 0000456\nSKU: 0000456-BLK\nPlease replace with correct item.\n—Jin"
},
{
"from": "gpt",
"value": "0000456"
}
] |
[
{
"from": "human",
"value": "Subject: Need help tracking - no reference\n\nHi,\nI can’t find any tracking or order number.\nOnly info is my bank auth code 918273 and unit 12.\nCan you locate it with my email?\nThanks,\nOlivia"
},
{
"from": "gpt",
"value": "no"
}
] |
[
{
"from": "human",
"value": "Subject: Tracking ID includes brackets?\n\nHi team,\nMy shipping email shows: Tracking = [DPD] 0999 0000 1111 22\nBut the link errors.\nCan you confirm?\nRegards,\nMateo"
},
{
"from": "gpt",
"value": "0999 0000 1111 22"
}
] |
[
{
"from": "human",
"value": "Subject: Re: Split shipment\n\nHello,\nI got the first box but not the second.\nShipment refs listed:\nA) SHP-IM-2026-03-001010-A\nB) SHP-IM-2026-03-001010-B\nPlease locate B.\nThanks,\nRina"
},
{
"from": "gpt",
"value": "SHP-IM-2026-03-001010-A"
}
] |
[
{
"from": "human",
"value": "Subject: Confirmation email forward\n\n--- forwarded ---\nOrder number: \"#SO/WEB/2026/03/0000005\"\n---\nCould you tell me ETA?\nThanks,\nQuincy"
},
{
"from": "gpt",
"value": "SO/WEB/2026/03/0000005"
}
] |
[
{
"from": "human",
"value": "Subject: Tracking number maybe truncated\n\nHi,\nOn the torn label I only see \"...A1B2\" at the end, no full number.\nCan you track it using my email address?\n—Zoe"
},
{
"from": "gpt",
"value": "no"
}
] |
[
{
"from": "human",
"value": "Subject: Delivery exception - address issue\n\nHi support,\nCarrier says 'address insufficient'.\nConsignment ID: CN_2026_03_0003333-UK\nPlease add Apt 6F.\nThanks,\nHolly"
},
{
"from": "gpt",
"value": "CN_2026_03_0003333-UK"
}
] |
[
{
"from": "human",
"value": "Subject: Invoice number only?\n\nHello,\nI only see Invoice: INV/2026/03/0008080\nNo order or tracking number in the message.\nIs this enough to find my shipment?\nThanks,\nDario"
},
{
"from": "gpt",
"value": "INV/2026/03/0008080"
}
] |
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