id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
1,960 | I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process? | 67 | trimmed_train |
5,050 | Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account? | 2 | trimmed_train |
2,368 | It kept my cash | 0 | trimmed_train |
5,865 | I couldn't pay with card in a shop | 19 | trimmed_train |
3,799 | Why does it matter that I prove my identity? | 29 | trimmed_train |
5,858 | How do I check to see why my card payment was declined? | 19 | trimmed_train |
1,930 | How long will it take for my money to be deposited? | 67 | trimmed_train |
7,886 | Would it be possible for me to get a second card? | 63 | trimmed_train |
329 | How do you calculate exchange rates? | 4 | trimmed_train |
8,464 | What are the benefits of a disposable card? | 7 | trimmed_train |
2,603 | I was spending cash with my card and got a fee. | 40 | trimmed_train |
7,977 | where do I go to top up with cash? | 57 | trimmed_train |
6,739 | My payment has been cancelled | 21 | trimmed_train |
6,684 | How long will a transfer from China take? I need to transfer something from there. | 69 | trimmed_train |
1,571 | What is the process for setting up and account for my child? | 35 | trimmed_train |
1,729 | My card got blocked, how do I reset? | 25 | trimmed_train |
5,222 | It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening? | 20 | trimmed_train |
7,667 | How can I go about transferring money to my account? | 70 | trimmed_train |
3,801 | Can I use my account before my Identity verification has passed? | 29 | trimmed_train |
5,043 | The ATM wouldn't let me withdraw cash. | 2 | trimmed_train |
1,151 | Can I set automatic top ups? | 5 | trimmed_train |
9,808 | What forms of ID do you need for identity verification? | 3 | trimmed_train |
4,060 | How do I know what my PIN is? | 33 | trimmed_train |
7,054 | Why did my transfer to a beneficiary fail? | 48 | trimmed_train |
9,393 | I thought it was free to make a withdrawal. So how much does it cost now? | 39 | trimmed_train |
7,220 | I was under the impression that transfers were going to be free and here I was charged for something I bought overseas! I don't think this fee is right | 30 | trimmed_train |
9,208 | What needs to be done to activate and use a card? | 56 | trimmed_train |
7,535 | I did a transfer earlier but see that it failed to go through. | 41 | trimmed_train |
1,477 | I'm panicking! I lost my card! Help! | 65 | trimmed_train |
6 | Do you have info about the card on delivery? | 23 | trimmed_train |
587 | Is there a reason why there is an extra £1 charge on my account? | 36 | trimmed_train |
9,754 | i received my American Express in Apple pay, why is top up not working? | 32 | trimmed_train |
7,528 | I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system? | 41 | trimmed_train |
2,298 | Do you limit my top-offs? | 9 | trimmed_train |
2,246 | Are there any top-up limits? | 9 | trimmed_train |
1,466 | Can I exchange USD and GBP from the app? | 62 | trimmed_train |
6,269 | Why did the ATM take my card and keep it? | 45 | trimmed_train |
7,626 | I want to take some funds from my other bank account and add them to this one. | 70 | trimmed_train |
7,332 | Why was there a transfer fee on my account? | 30 | trimmed_train |
8,168 | Can I use my virtual card to complete transactions for memberships? | 10 | trimmed_train |
5,168 | Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through? | 20 | trimmed_train |
1,879 | Am I able to do a SWIFT transfer with you? | 59 | trimmed_train |
725 | Do I have a $1 extra fee on the statement? | 36 | trimmed_train |
2,669 | Why was I charged a fee for debit or credit card payment? | 40 | trimmed_train |
5,702 | My refund has not arrived, and I am unsure why. Who do I contact? | 51 | trimmed_train |
3,669 | I need to change my address in the personal details. | 31 | trimmed_train |
1,513 | Report stolen card | 65 | trimmed_train |
3,982 | I need help proving that this is really me and to verify my identity. | 27 | trimmed_train |
5,393 | I've changed my mind on an item. How do I get a refund? | 53 | trimmed_train |
2,129 | Help! I need to cancel a transaction. | 44 | trimmed_train |
8,187 | i cannot get virtual card to work | 10 | trimmed_train |
378 | Your exchange rates are coming from where? | 4 | trimmed_train |
8,934 | Help! There is a cash withdrawl on the account that I didn't make! | 49 | trimmed_train |
2,980 | I want to top up my account. What payment methods are supported? | 14 | trimmed_train |
4,062 | How long do I wait for my PIN | 33 | trimmed_train |
3,704 | Can I change my details because I moved? | 31 | trimmed_train |
6,618 | How long will a transfer from Europe take? | 69 | trimmed_train |
772 | I got some cash in the ATM but its still pending | 72 | trimmed_train |
6,006 | What am I supposed to do if the funds haven't show up from a transfer completed this morning? | 13 | trimmed_train |
1,288 | My card hasn't been working when I try to use it. | 74 | trimmed_train |
8,423 | I would like to know more about what a disposable virtual card is? | 7 | trimmed_train |
9,619 | I'm in China and really need a new card. | 24 | trimmed_train |
6,409 | Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice. | 66 | trimmed_train |
579 | What is the reason for the extra fee on my statement? | 36 | trimmed_train |
15 | Will I be able to track the card that was sent to me? | 23 | trimmed_train |
7,739 | I'm trying to verify my top up card, how do I do that? | 55 | trimmed_train |
5,849 | I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it. | 19 | trimmed_train |
5,416 | I ordered something online a while ago and I haven't gotten it. I would like a refund. | 53 | trimmed_train |
7,421 | Will you accept my salary if it's in another currency? | 47 | trimmed_train |
9,472 | When did you start charging to make a withdrawal? How much is it now? I always thought it was free. | 39 | trimmed_train |
5,553 | Tell me why my transfer is declined. | 43 | trimmed_train |
155 | how do I get my card to show in the app? | 37 | trimmed_train |
8,990 | Are there any extras for exchanging currency? | 76 | trimmed_train |
6,366 | I have been charged two times for one transaction. | 66 | trimmed_train |
4,687 | I am seeing a direct debit I wasn't aware of. | 17 | trimmed_train |
5,104 | I made a card payment which is showing me pending. | 20 | trimmed_train |
8,410 | In what way can I use the disposable cards? | 7 | trimmed_train |
2,282 | How can I information on my limit for top-ups? | 9 | trimmed_train |
4,785 | I have not used my card all day, however, there is an unusual payment showing in my app. I would like to have that amount reimbursed. | 17 | trimmed_train |
7,570 | Whats the transfer process | 70 | trimmed_train |
2,229 | I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account. I can't fix this with the app. Please help me immediately! | 44 | trimmed_train |
3,779 | I would like to know why so much identity information is required? | 29 | trimmed_train |
7,494 | My transfer did not work, what was the reason? | 41 | trimmed_train |
9,244 | I cannot activate my card. | 56 | trimmed_train |
2,606 | How come I was charged an extra fee when paying with the card? | 40 | trimmed_train |
5,233 | How long does it take for a payment to change from pending? | 20 | trimmed_train |
8,183 | I can't use my virtual disposable card | 10 | trimmed_train |
6,687 | How many days until my US transfer arrives? | 69 | trimmed_train |
5,504 | Can you please help me in canceling my order. | 53 | trimmed_train |
5,560 | I have a problem with a transfer. It didn't work. Can you tell me why? | 43 | trimmed_train |
6,648 | When can I expect money to be transferred to my account? | 69 | trimmed_train |
8,601 | I don't think my top up worked | 8 | trimmed_train |
5,069 | i entered my pin in wrong and got it frozen. how many tries do i have | 2 | trimmed_train |
7,187 | Why was I charged for transferring money? | 30 | trimmed_train |
2,213 | I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through. | 44 | trimmed_train |
8,040 | What is your check-cashing policy? | 57 | trimmed_train |
6,401 | Will the duplicated payment be refunded? | 66 | trimmed_train |
4,008 | I need my PIN, where is it? | 33 | trimmed_train |
9,949 | Where can I get a card in the EU? | 68 | trimmed_train |
4,888 | I can't access my account. | 1 | trimmed_train |
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