id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
1,960
|
I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?
| 67
|
trimmed_train
|
5,050
|
Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?
| 2
|
trimmed_train
|
2,368
|
It kept my cash
| 0
|
trimmed_train
|
5,865
|
I couldn't pay with card in a shop
| 19
|
trimmed_train
|
3,799
|
Why does it matter that I prove my identity?
| 29
|
trimmed_train
|
5,858
|
How do I check to see why my card payment was declined?
| 19
|
trimmed_train
|
1,930
|
How long will it take for my money to be deposited?
| 67
|
trimmed_train
|
7,886
|
Would it be possible for me to get a second card?
| 63
|
trimmed_train
|
329
|
How do you calculate exchange rates?
| 4
|
trimmed_train
|
8,464
|
What are the benefits of a disposable card?
| 7
|
trimmed_train
|
2,603
|
I was spending cash with my card and got a fee.
| 40
|
trimmed_train
|
7,977
|
where do I go to top up with cash?
| 57
|
trimmed_train
|
6,739
|
My payment has been cancelled
| 21
|
trimmed_train
|
6,684
|
How long will a transfer from China take? I need to transfer something from there.
| 69
|
trimmed_train
|
1,571
|
What is the process for setting up and account for my child?
| 35
|
trimmed_train
|
1,729
|
My card got blocked, how do I reset?
| 25
|
trimmed_train
|
5,222
|
It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening?
| 20
|
trimmed_train
|
7,667
|
How can I go about transferring money to my account?
| 70
|
trimmed_train
|
3,801
|
Can I use my account before my Identity verification has passed?
| 29
|
trimmed_train
|
5,043
|
The ATM wouldn't let me withdraw cash.
| 2
|
trimmed_train
|
1,151
|
Can I set automatic top ups?
| 5
|
trimmed_train
|
9,808
|
What forms of ID do you need for identity verification?
| 3
|
trimmed_train
|
4,060
|
How do I know what my PIN is?
| 33
|
trimmed_train
|
7,054
|
Why did my transfer to a beneficiary fail?
| 48
|
trimmed_train
|
9,393
|
I thought it was free to make a withdrawal. So how much does it cost now?
| 39
|
trimmed_train
|
7,220
|
I was under the impression that transfers were going to be free and here I was charged for something I bought overseas! I don't think this fee is right
| 30
|
trimmed_train
|
9,208
|
What needs to be done to activate and use a card?
| 56
|
trimmed_train
|
7,535
|
I did a transfer earlier but see that it failed to go through.
| 41
|
trimmed_train
|
1,477
|
I'm panicking! I lost my card! Help!
| 65
|
trimmed_train
|
6
|
Do you have info about the card on delivery?
| 23
|
trimmed_train
|
587
|
Is there a reason why there is an extra £1 charge on my account?
| 36
|
trimmed_train
|
9,754
|
i received my American Express in Apple pay, why is top up not working?
| 32
|
trimmed_train
|
7,528
|
I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?
| 41
|
trimmed_train
|
2,298
|
Do you limit my top-offs?
| 9
|
trimmed_train
|
2,246
|
Are there any top-up limits?
| 9
|
trimmed_train
|
1,466
|
Can I exchange USD and GBP from the app?
| 62
|
trimmed_train
|
6,269
|
Why did the ATM take my card and keep it?
| 45
|
trimmed_train
|
7,626
|
I want to take some funds from my other bank account and add them to this one.
| 70
|
trimmed_train
|
7,332
|
Why was there a transfer fee on my account?
| 30
|
trimmed_train
|
8,168
|
Can I use my virtual card to complete transactions for memberships?
| 10
|
trimmed_train
|
5,168
|
Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?
| 20
|
trimmed_train
|
1,879
|
Am I able to do a SWIFT transfer with you?
| 59
|
trimmed_train
|
725
|
Do I have a $1 extra fee on the statement?
| 36
|
trimmed_train
|
2,669
|
Why was I charged a fee for debit or credit card payment?
| 40
|
trimmed_train
|
5,702
|
My refund has not arrived, and I am unsure why. Who do I contact?
| 51
|
trimmed_train
|
3,669
|
I need to change my address in the personal details.
| 31
|
trimmed_train
|
1,513
|
Report stolen card
| 65
|
trimmed_train
|
3,982
|
I need help proving that this is really me and to verify my identity.
| 27
|
trimmed_train
|
5,393
|
I've changed my mind on an item. How do I get a refund?
| 53
|
trimmed_train
|
2,129
|
Help! I need to cancel a transaction.
| 44
|
trimmed_train
|
8,187
|
i cannot get virtual card to work
| 10
|
trimmed_train
|
378
|
Your exchange rates are coming from where?
| 4
|
trimmed_train
|
8,934
|
Help! There is a cash withdrawl on the account that I didn't make!
| 49
|
trimmed_train
|
2,980
|
I want to top up my account. What payment methods are supported?
| 14
|
trimmed_train
|
4,062
|
How long do I wait for my PIN
| 33
|
trimmed_train
|
3,704
|
Can I change my details because I moved?
| 31
|
trimmed_train
|
6,618
|
How long will a transfer from Europe take?
| 69
|
trimmed_train
|
772
|
I got some cash in the ATM but its still pending
| 72
|
trimmed_train
|
6,006
|
What am I supposed to do if the funds haven't show up from a transfer completed this morning?
| 13
|
trimmed_train
|
1,288
|
My card hasn't been working when I try to use it.
| 74
|
trimmed_train
|
8,423
|
I would like to know more about what a disposable virtual card is?
| 7
|
trimmed_train
|
9,619
|
I'm in China and really need a new card.
| 24
|
trimmed_train
|
6,409
|
Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.
| 66
|
trimmed_train
|
579
|
What is the reason for the extra fee on my statement?
| 36
|
trimmed_train
|
15
|
Will I be able to track the card that was sent to me?
| 23
|
trimmed_train
|
7,739
|
I'm trying to verify my top up card, how do I do that?
| 55
|
trimmed_train
|
5,849
|
I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.
| 19
|
trimmed_train
|
5,416
|
I ordered something online a while ago and I haven't gotten it. I would like a refund.
| 53
|
trimmed_train
|
7,421
|
Will you accept my salary if it's in another currency?
| 47
|
trimmed_train
|
9,472
|
When did you start charging to make a withdrawal? How much is it now? I always thought it was free.
| 39
|
trimmed_train
|
5,553
|
Tell me why my transfer is declined.
| 43
|
trimmed_train
|
155
|
how do I get my card to show in the app?
| 37
|
trimmed_train
|
8,990
|
Are there any extras for exchanging currency?
| 76
|
trimmed_train
|
6,366
|
I have been charged two times for one transaction.
| 66
|
trimmed_train
|
4,687
|
I am seeing a direct debit I wasn't aware of.
| 17
|
trimmed_train
|
5,104
|
I made a card payment which is showing me pending.
| 20
|
trimmed_train
|
8,410
|
In what way can I use the disposable cards?
| 7
|
trimmed_train
|
2,282
|
How can I information on my limit for top-ups?
| 9
|
trimmed_train
|
4,785
|
I have not used my card all day, however, there is an unusual payment showing in my app. I would like to have that amount reimbursed.
| 17
|
trimmed_train
|
7,570
|
Whats the transfer process
| 70
|
trimmed_train
|
2,229
|
I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account. I can't fix this with the app. Please help me immediately!
| 44
|
trimmed_train
|
3,779
|
I would like to know why so much identity information is required?
| 29
|
trimmed_train
|
7,494
|
My transfer did not work, what was the reason?
| 41
|
trimmed_train
|
9,244
|
I cannot activate my card.
| 56
|
trimmed_train
|
2,606
|
How come I was charged an extra fee when paying with the card?
| 40
|
trimmed_train
|
5,233
|
How long does it take for a payment to change from pending?
| 20
|
trimmed_train
|
8,183
|
I can't use my virtual disposable card
| 10
|
trimmed_train
|
6,687
|
How many days until my US transfer arrives?
| 69
|
trimmed_train
|
5,504
|
Can you please help me in canceling my order.
| 53
|
trimmed_train
|
5,560
|
I have a problem with a transfer. It didn't work. Can you tell me why?
| 43
|
trimmed_train
|
6,648
|
When can I expect money to be transferred to my account?
| 69
|
trimmed_train
|
8,601
|
I don't think my top up worked
| 8
|
trimmed_train
|
5,069
|
i entered my pin in wrong and got it frozen. how many tries do i have
| 2
|
trimmed_train
|
7,187
|
Why was I charged for transferring money?
| 30
|
trimmed_train
|
2,213
|
I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.
| 44
|
trimmed_train
|
8,040
|
What is your check-cashing policy?
| 57
|
trimmed_train
|
6,401
|
Will the duplicated payment be refunded?
| 66
|
trimmed_train
|
4,008
|
I need my PIN, where is it?
| 33
|
trimmed_train
|
9,949
|
Where can I get a card in the EU?
| 68
|
trimmed_train
|
4,888
|
I can't access my account.
| 1
|
trimmed_train
|
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