id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
3,260 | My top-up was just cancelled. | 58 | trimmed_train |
3,761 | What should I do after I've moved and need to update my personal details? | 31 | trimmed_train |
5,956 | What is going on with it saying my card payment was declined? | 19 | trimmed_train |
9,082 | I am wanting to refill my card, is there a charge? | 73 | trimmed_train |
88 | Can you tell me why I haven't received my new card yet? | 23 | trimmed_train |
5,059 | I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something? | 2 | trimmed_train |
2,744 | How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it. | 16 | trimmed_train |
9,419 | I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this? | 39 | trimmed_train |
8,364 | The rate of exchange for my cash withdrawal is wrong. | 61 | trimmed_train |
7,299 | Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees? | 30 | trimmed_train |
7,531 | The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue? | 41 | trimmed_train |
9,212 | How do I get my card active? | 56 | trimmed_train |
2,061 | What's taking my top-up so long? | 67 | trimmed_train |
9,137 | Do you have any card fees if I want to add money using an international card? | 73 | trimmed_train |
3,968 | My identity verification is not working. | 27 | trimmed_train |
1,878 | What does a transfer cost? | 59 | trimmed_train |
9,855 | How do i change my identity? | 3 | trimmed_train |
5,617 | I tried to do a transfer but I got a message that it was declined. | 43 | trimmed_train |
4,085 | How is my PIN sent? | 33 | trimmed_train |
9,818 | Do I need any kind of proof for the identity check? | 3 | trimmed_train |
4,652 | A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me. | 17 | trimmed_train |
2,182 | I made a terrible mistake when typing in my account number. I accidently sent money to the wrong account. I noticed the app won't allow me to void the transaction. Can someone help me with this immediately? | 44 | trimmed_train |
130 | how can i track card you sent | 23 | trimmed_train |
5,198 | Why didn't my payment process | 20 | trimmed_train |
615 | My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about. | 36 | trimmed_train |
2,469 | Help, the ATM didn't give me all the money I requested | 0 | trimmed_train |
8,915 | Can you tell me what this cash withdrawal is? | 49 | trimmed_train |
8,466 | I have heard about these disposable virtual cards but don't understand how they work. | 7 | trimmed_train |
1,542 | Someone took my card without my permission. | 65 | trimmed_train |
4,586 | What ATMs use this card? | 46 | trimmed_train |
3,526 | Please help. There is a payment in the app that isn't mine. | 34 | trimmed_train |
2,708 | why hasn't a transaction to a friend cleared yet? | 16 | trimmed_train |
8,795 | help, I see money missing I didn't take out. | 49 | trimmed_train |
7,142 | What is preventing me from adding a specific beneficiary? | 48 | trimmed_train |
1,148 | I want to set up an auto top-up | 5 | trimmed_train |
6,040 | why have I got a pending transfer? I'm confused!! | 13 | trimmed_train |
6,764 | My card payment was reverted, why? | 21 | trimmed_train |
8,985 | What's the cost for exchanges? | 76 | trimmed_train |
9,113 | Are there top up charges for US cards? | 73 | trimmed_train |
4,064 | I have not received my pin yet | 33 | trimmed_train |
9,375 | How do I avoid a fee to use an ATM? | 39 | trimmed_train |
6,137 | How do I deactivate my account? | 15 | trimmed_train |
8,305 | The ATM I used for foreign currency provided the wrong exchange rate. | 61 | trimmed_train |
9,028 | If I exchange currencies frequently, is there a discount? | 76 | trimmed_train |
6,325 | How do I get my money back for a duplicated charge? | 66 | trimmed_train |
7,481 | I attemped a transfer and it didn't go through. | 41 | trimmed_train |
4,293 | Can I allow other people to top up my account? | 54 | trimmed_train |
5,235 | Why hasn't payment gone through yet? | 20 | trimmed_train |
4,248 | My wallet doesn't show my recent top up. | 54 | trimmed_train |
8,006 | I'll send a check to top up my account | 57 | trimmed_train |
9,192 | Can I have my card activated? | 56 | trimmed_train |
50 | A card has been sent to me, how do I track it? | 23 | trimmed_train |
505 | Why was the wrong rate applied when I bought something in a different currency? | 18 | trimmed_train |
2,690 | Why did I get charged a fee on my card? | 40 | trimmed_train |
1,740 | Where am I able to get my PIN unblocked? | 25 | trimmed_train |
908 | What other fiat currencies can I use? | 6 | trimmed_train |
8,296 | Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees? | 61 | trimmed_train |
904 | Are all fiat currencies supported? | 6 | trimmed_train |
2,651 | What are the fees imposed when I make a transaction? | 40 | trimmed_train |
4,259 | Can I let other people have access to my account in order to top up? | 54 | trimmed_train |
3,173 | My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening? | 58 | trimmed_train |
4,203 | Will I get a Visa card or Mastercard? | 64 | trimmed_train |
8,255 | I did not get the right exchange rate while getting my cash out. | 61 | trimmed_train |
9,294 | What do I do to activate my new card? | 56 | trimmed_train |
2,662 | Why am I charged an extra fee on my card? | 40 | trimmed_train |
920 | Are there limitations to what currency I can hold? | 6 | trimmed_train |
2,077 | Cancel a transaction | 44 | trimmed_train |
966 | Do you allow exchanges of EUR? | 6 | trimmed_train |
7,966 | can i top up with check? | 57 | trimmed_train |
6,931 | Do I have to change my PIN at a bank? | 22 | trimmed_train |
41 | Where is my credit card that was to be mailed? | 23 | trimmed_train |
3,538 | I have a payment I didnt make on my account | 34 | trimmed_train |
8,196 | Why can't I make multiple payments with my virtual card? | 10 | trimmed_train |
2,970 | For adding money, which currencies do you accept? | 14 | trimmed_train |
5,287 | My phone was stolen, help! | 38 | trimmed_train |
6,670 | I need to urgently transfer something from China. How long will it approximately take? | 69 | trimmed_train |
3,740 | Can someone assist me with updating my account details with changing my last name? | 31 | trimmed_train |
4,942 | Could you tell me why my cash withdrawal was declined? | 2 | trimmed_train |
2,584 | Why did I have to pay extra because I paid with my card? | 40 | trimmed_train |
9,448 | Since when were there charges for taking out cash from my account? It's always been free for me to do this before. How much are the charges going to be? | 39 | trimmed_train |
7,482 | is the a reason why my transfer has failed? | 41 | trimmed_train |
816 | The cash I got at the ATM is still in my account. | 72 | trimmed_train |
9,257 | I need to activate my card, how is that done? | 56 | trimmed_train |
1,661 | Is my child too young to sign up? | 35 | trimmed_train |
9,117 | Are there charges for using a bank card to top up | 73 | trimmed_train |
3,220 | How can I tell if my top-up has been cancelled? | 58 | trimmed_train |
5,878 | I was just shopping and my payment was declined in a store! It was very embarrassing, what is going on and when will it be fixed? | 19 | trimmed_train |
3,479 | I made a cash deposit to my account but it is not there | 12 | trimmed_train |
7,519 | Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening. | 41 | trimmed_train |
248 | I would like to reactivate my card that I previously reported lost. I located the card this morning. | 37 | trimmed_train |
3,814 | I want to use my account before identity verification | 29 | trimmed_train |
7,699 | How do i verify my card? | 55 | trimmed_train |
5,477 | is it possible to get a refund for something I purchased? | 53 | trimmed_train |
5,923 | Why am I being declined? | 19 | trimmed_train |
4,802 | I see a direct debit charge that I did not approve | 17 | trimmed_train |
3,432 | I am still waiting for the cash to be returned from a cheque I deposited! | 12 | trimmed_train |
5,078 | Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem? | 2 | trimmed_train |
9,202 | How can I activate my new card? I didn't recieve any information with it about how to do so. | 56 | trimmed_train |
5,310 | I was mugged. They took everything. I can't use the app. What do I do? | 38 | trimmed_train |
2,392 | Hello, I didn't receive the right amount on my ATM transaction, the app shows the correct amount how can we fix this | 0 | trimmed_train |
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