Datasets:

haizelabs
/

banking77

text stringlengths 13 433	label_gt int64 0 76	label_oracle int64 0 76	message_system stringclasses 1 value	message_user stringlengths 13 433	message_assistant_gt int64 0 76	message_assistant_oracle int64 0 76	label_o3mini int64 0 76	message_assistant_o3mini int64 0 76	id stringlengths 17 21	confidence_selfdeclared int64 -1 10	confidence_resample float64 1 1	confidence_selfdeclared_TRACT int64 -1 74
I am still waiting on my card?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	I am still waiting on my card?	11	11	11	11	banking77_train_0	8	1	7
What can I do if my card still hasn't arrived after 2 weeks?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	What can I do if my card still hasn't arrived after 2 weeks?	11	11	11	11	banking77_train_1	8	1	8
I have been waiting over a week. Is the card still coming?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	I have been waiting over a week. Is the card still coming?	11	11	11	11	banking77_train_2	9	1	9
Can I track my card while it is in the process of delivery?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Can I track my card while it is in the process of delivery?	11	12	12	12	banking77_train_3	9	1	9
How do I know if I will get my card, or if it is lost?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	How do I know if I will get my card, or if it is lost?	11	11	11	11	banking77_train_4	8	1	8
When did you send me my new card?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	When did you send me my new card?	11	12	11	11	banking77_train_5	8	1	8
Do you have info about the card on delivery?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Do you have info about the card on delivery?	11	12	12	12	banking77_train_6	8	1	8
What do I do if I still have not received my new card?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	What do I do if I still have not received my new card?	11	11	11	11	banking77_train_7	10	1	6
Does the package with my card have tracking?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Does the package with my card have tracking?	11	12	12	12	banking77_train_8	8	1	9
I ordered my card but it still isn't here	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	I ordered my card but it still isn't here	11	11	11	11	banking77_train_9	9	1	9
Why has my new card still not come?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Why has my new card still not come?	11	11	11	11	banking77_train_10	9	1	9
I still haven't received my card after two weeks, is it lost?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	I still haven't received my card after two weeks, is it lost?	11	11	11	11	banking77_train_11	8	1	8
Can you track my card for me?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Can you track my card for me?	11	12	11	11	banking77_train_12	8	1	0
Is there a way to track the delivery of my card?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Is there a way to track the delivery of my card?	11	12	12	12	banking77_train_13	10	1	8
It's been a week since I ordered my card and it's not here. Please help?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	It's been a week since I ordered my card and it's not here. Please help?	11	11	11	11	banking77_train_14	10	1	5
Will I be able to track the card that was sent to me?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Will I be able to track the card that was sent to me?	11	12	12	12	banking77_train_15	9	1	9
I don't have my card in 1 week. Should I be worried?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	I don't have my card in 1 week. Should I be worried?	11	11	11	11	banking77_train_16	9	1	8
How do I know when my new card is going to arrive?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	How do I know when my new card is going to arrive?	11	12	12	12	banking77_train_17	9	1	9
My new card has not been delivered to my home yet. What is going on?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	My new card has not been delivered to my home yet. What is going on?	11	12	11	11	banking77_train_18	10	1	3
It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?	11	11	11	11	banking77_train_19	8	1	8
On the card that is coming, what's the tracking info?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	On the card that is coming, what's the tracking info?	11	12	12	12	banking77_train_20	5	1	8
What is the status of my card's delivery?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	What is the status of my card's delivery?	11	12	12	12	banking77_train_21	8	1	8
Have you sent out my card yet?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Have you sent out my card yet?	11	12	11	11	banking77_train_22	7	1	7
My card isn't here yet.	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	My card isn't here yet.	11	11	11	11	banking77_train_23	8	1	8
where is my new card?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	where is my new card?	11	11	11	11	banking77_train_24	9	1	8
It's been a week since you sent my card and I still don't have it.	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	It's been a week since you sent my card and I still don't have it.	11	11	11	11	banking77_train_25	8	1	9
How do I track the card you sent me?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	How do I track the card you sent me?	11	12	12	12	banking77_train_26	9	1	8
When will I recieve my new card?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	When will I recieve my new card?	11	12	11	11	banking77_train_27	9	1	9
When will I get my new card?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	When will I get my new card?	11	12	12	12	banking77_train_28	8	1	9
What is the expected delivery date for my card?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	What is the expected delivery date for my card?	11	12	12	12	banking77_train_29	8	1	8
Is there a tracking number for the card you sent me?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Is there a tracking number for the card you sent me?	11	12	12	12	banking77_train_30	9	1	8
I would like to track the card you sent to me.	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	I would like to track the card you sent to me.	11	12	12	12	banking77_train_31	8	1	6
Has my card been lost in delivery?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Has my card been lost in delivery?	11	11	11	11	banking77_train_32	7	1	8
My new card hasn't came in.	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	My new card hasn't came in.	11	11	11	11	banking77_train_33	10	1	9
Where is the card I ordered 2 weeks ago?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Where is the card I ordered 2 weeks ago?	11	11	11	11	banking77_train_34	10	1	6
Can I get an update on my replacement card?	11	9	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Can I get an update on my replacement card?	11	9	11	11	banking77_train_35	9	1	7
How long does it take for a new card to ship?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	How long does it take for a new card to ship?	11	12	12	12	banking77_train_36	9	1	9
What's the tracking on the card you sent?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	What's the tracking on the card you sent?	11	12	12	12	banking77_train_37	8	1	6
I haven't received my card and am worried it is lost.	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	I haven't received my card and am worried it is lost.	11	11	11	11	banking77_train_38	10	1	6
My card still hasn't been delivered	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	My card still hasn't been delivered	11	11	11	11	banking77_train_39	9	1	7
I need to find out where the card is that I ordered.	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	I need to find out where the card is that I ordered.	11	12	11	11	banking77_train_40	8	1	3
Where is my credit card that was to be mailed?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Where is my credit card that was to be mailed?	11	11	11	11	banking77_train_41	9	1	8
I ordered my card but it hasn't been delivered yet	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	I ordered my card but it hasn't been delivered yet	11	11	11	11	banking77_train_42	9	1	9
Am I able to track the card that was just sent to me?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Am I able to track the card that was just sent to me?	11	12	12	12	banking77_train_43	9	1	6
Can you tell me why I haven't received my new card?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Can you tell me why I haven't received my new card?	11	11	11	11	banking77_train_44	8	1	6
I'm still waiting for my new card.	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	I'm still waiting for my new card.	11	11	11	11	banking77_train_45	9	1	8
Is my card lost? I am still waiting for it to be delivered.	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Is my card lost? I am still waiting for it to be delivered.	11	11	11	11	banking77_train_46	10	1	6
Should I keep waiting for my card to be delivered?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Should I keep waiting for my card to be delivered?	11	11	11	11	banking77_train_47	10	1	8
Can I track when my card will be delivered?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Can I track when my card will be delivered?	11	12	12	12	banking77_train_48	10	1	9
How can I check on the status of my new card?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	How can I check on the status of my new card?	11	12	11	11	banking77_train_49	9	1	7
A card has been sent to me, how do I track it?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	A card has been sent to me, how do I track it?	11	12	12	12	banking77_train_50	10	1	8
Is there a way I can get my card expedited?	11	9	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Is there a way I can get my card expedited?	11	9	12	12	banking77_train_51	7	1	6
What can I do to track the card you sent me?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	What can I do to track the card you sent me?	11	12	12	12	banking77_train_52	9	1	7
why hasnt my card come in yet?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	why hasnt my card come in yet?	11	11	11	11	banking77_train_53	8	1	7
How can I periodically check the delivery of the card you sent?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	How can I periodically check the delivery of the card you sent?	11	12	12	12	banking77_train_54	6	1	8
What's the reason my new card hasn't come?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	What's the reason my new card hasn't come?	11	11	11	11	banking77_train_55	8	1	6
How long does it take for me to get my new card?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	How long does it take for me to get my new card?	11	12	12	12	banking77_train_56	9	1	8
I don't have my card after 1 week. What are my next steps?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	I don't have my card after 1 week. What are my next steps?	11	11	11	11	banking77_train_57	9	1	9
I know I'm getting a new card but would like know when I can expect to receive it.	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	I know I'm getting a new card but would like know when I can expect to receive it.	11	12	12	12	banking77_train_58	10	1	7
I want to find out what happened to my new card?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	I want to find out what happened to my new card?	11	11	11	11	banking77_train_59	8	1	9
Was there a way for me to get tracking for that?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Was there a way for me to get tracking for that?	11	12	12	12	banking77_train_60	6	1	3
I am still waiting for my card.	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	I am still waiting for my card.	11	11	11	11	banking77_train_61	9	1	4
My card hasn't arrived.	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	My card hasn't arrived.	11	11	11	11	banking77_train_62	9	1	8
Can I track the card you sent to me?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Can I track the card you sent to me?	11	12	12	12	banking77_train_63	8	1	8
I haven't gotten my new card.	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	I haven't gotten my new card.	11	11	11	11	banking77_train_64	8	1	8
How long should it take for my new card to arrive in them mail? What should I do if I never receive it?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	How long should it take for my new card to arrive in them mail? What should I do if I never receive it?	11	12	12	12	banking77_train_65	8	1	8
Will I have to wait much longer for my new card to arrive?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	Will I have to wait much longer for my new card to arrive?	11	12	12	12	banking77_train_66	7	1	7
how to track the card you sent	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	how to track the card you sent	11	12	12	12	banking77_train_67	7	1	1
2 weeks ago I ordered my new card. It isn't here. What should I do?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	2 weeks ago I ordered my new card. It isn't here. What should I do?	11	11	11	11	banking77_train_68	9	1	3
How can I check on the delivery status of my card?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	How can I check on the delivery status of my card?	11	12	12	12	banking77_train_69	8	1	7
My card has not been delivered yet and its been a week since I ordered it, please help	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	My card has not been delivered yet and its been a week since I ordered it, please help	11	11	11	11	banking77_train_70	9	1	7
What's the expected wait time to recieve my new card?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	What's the expected wait time to recieve my new card?	11	12	12	12	banking77_train_71	10	1	7
How can I see the progress of delivery of the card that was sent?	11	12	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	How can I see the progress of delivery of the card that was sent?	11	12	12	12	banking77_train_72	9	1	9
My card was supposed to arrive, but hasn't?	11	11	You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.	My card was supposed to arrive, but hasn't?	11	11	11	11	banking77_train_73	8	1	6

End of preview. Expand in Data Studio

README.md exists but content is empty.

Downloads last month: 181

Size of downloaded dataset files:

54.4 MB

Size of the auto-converted Parquet files:

2.59 MB

Number of rows:

23,500