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unfair day p m friday tired after many hours driving i check in at medinaceli and get a room on ground zero behind a door just back the concierge desk and once i enter wow i am little kid again back to the seventies i am not particularly fond of antiques and so i report to the young boy at the entrance that this is not... |
the staff had a bad experience even after booking in january i arrived after lots of flight delays and paid a full rate of euros including the deposit when i arrived i was very confused as i had stayed previous in january and my girlfriend must of sorted the deposit out or i was not told as i had no idea about the euro... |
one of the worst hotels i have stayed in horrible beds i paid for a king size bed but ended up with two twin beds installed closely together beds were incredibly uncomfortable rock hard mattress where you can feel the metal springs in your back i had to take a pillow and put it vertically under my body to be able to no... |
from the moment i arrived at the belgrave i was met with a warm welcome by george even though i arrived early and my room was not yet ready george graciously took my bags so that i could start my day off exploring this beautiful city he also was exceptionally knowledgeable on the best routes for me to take in addition ... |
let me start by saying i booked months ago and am now weeks pregnant asked specifically for a twin room on either floor when i arrived at the hotel on friday june the reception was frozey the receptionist wouldn t make eye contact no how are you no welcome just can i have your credit card with no explanationation on wh... |
en almost perfect location on ring street near schwarzenbergplatz transportation minutes walk to stadtpark subway station u to schoenbrunn and zoo as well as to wien mitte raiway station where airport trains arrive minutes walk to karlsplatz subway station u u to city hall rathaus schottentor tram to grinzing prater u ... |
the beds are on rollers which means every time you move the bed moves the beds are also incredibly soft and bouncy which doesn t help if they re on rollers we booked a twin room but were only given one flannel and one set of toiletries we asked times over the space of hours if we could have an additional flannel and to... |
as an architect i looked at my stay with an analytical eye when i arrived at my room on the third floor of the modern wing the first thing that struck me was that the hallway with the cupboards is too narrow people want space to open their suitcases but not on the bed where i would never think to put them as they would... |
first of all i would like to start off by saying when we arrived i was instantly upset as me and my partner couldn t walk in the rotating door together as it was too small for two people to fit into the cubical i m very shocked that the shower was in the middle of the room i assumed that it was just advertisement and t... |
i didn t stay here they switched me to the one across the road park grand london hyde park i wasn t too fussed but i could see that annoying some they re under the same umbrella though shaftesbury i stayed a few weeks folks and it s a min walk from paddington station so i was thinking good base and it s so easy to get ... |
i booked this hotel to celebrate my mum s birthday and booked months in advance with a very small request i e a little surprise in the room on arrival and also i booked a twin room i made my request through booking com and i reconfirmed by reservation with the hotel days before and they said everything was noted and wo... |
first of all we checked in and there was stains all over our bed sheets after unpacking we decided to get a shower and freshen up before going back out the drains made the smell of the bathroom almost unbearable my partner used the shower where we found the hook for the shower wasn t secure which made the actual shower... |
we have been to many luxury premium style hotels in and around london and often avoid larger ones and instead opting for smaller boutique style hotels however this hotel way surpassed all of my expectations by putting in all the little luxury touches that you could expect from a boutique hotel positives our first conta... |
i didn t like the fact that when i wrote an email complaining about my stay i didn t even get a response out of courtesy below if what i wrote in my email i did tell them i didn t want to write a bad review to whom it may concern last wednesday august i took my boyfriend for a stay at your hotel for his birthday upon a... |
we really didn t like that we couldn t get picked up from the train station and that the shuttle was not hours the neighbourhood was a little bit sketchy and the hotel is well hidden in between buildings and back alleys so it would have been nice to get a ride we eventually figured out the bus system but it was a pain ... |
where do i start i had high expection of this hotel after reading previous reviews weeks prior to staying at the mondrian i had stayed at m by montcalm shoreditch based on reviews and pricing i went with mondrian for my anniversary in which my partner was displeased i had to admit for the pricing we did not get a fract... |
the website mentioned that there was a rooftop pool and a jacuzzi the water was too cold for these to be used they should be listed as seasonal and it should be made clear that the jacuzzi is not in the wellness centre but on the rooftop the wellness centre has a great little gym and a nice sauna however when i went to... |
what an excellent hotel find right next to the tube and by right next to i don t mean a few minutes walk from i literally mean right next to tower hill tube station where you can literally explore the whole of london town location is perfect if the tower of london built a guesthouse it would be citizenm tower of london... |
this hotel is a couple of minutes outside vienna city center by subway you pass pratern on your way with the subway we took the airport train into wien mitte and changed to subway wien mitte has a shopping center and places to eat hilton danube waterfront is right at edge of donau it is a large hotel which has a pool o... |
overall summary decent location but do not stay here if you want a decent night sleep or air con we stayed for nights and when we arrived in italy the temperature was a warm degrees the hotel had still been pumping out the heating and our room had had the balcony door shut all day so the room was like a furnace when we... |
rigid rules our plane arrives in the morning so i requested early check in in the booking acknowledgement for the request was sent by booking com but no reply or notice from the hotel we arrived and was greeted by a male tall staff with a stern face and harsh tone i started with good morning i know it s too early but i... |
location location location first it is right off the famous champs elysee i e a minute away and a few steps to george v metro station which is directly connected to the bigger charles de gaule station which has the rer it is also close to a lot of very good restaurants and cafes including the famous georges v with its ... |
beetles or black ladybirds and spiders crawling on the walls and inside the curtains i went to reception and spoke to the night manager telling him about the problem he immediately handed me a tin of insect spray when i went back up to the room to spray i saw just how many insects there were there were many insects i w... |
first of all i want to start with saying that the melia milano hotel on via masaccio is beautiful and has great potential but i m very sorry to say that some thing has gone terrible wrong when it comes to the staff and service i am a used traveler and i only stay at star hotells when i do with over travel days a year i... |
everything from the moment we stepped into the hotel to the minute we left we loved every moment me and my wife love luxury and this was a treat for her birthday we live reasonably close to london for a start so neither of us fancied going out so we stayed in the hotel the staff were amazing and friendly they couldn t ... |
we arrived and our toilet has feces in it there were pubic hairs on the shower walls and drains the shower screen was not cleaned either we reported it to reception immediately and the next day after house keeping were in there were more hairs all over the walls when we would shower and the room would steam you could s... |
this hotel has the best service and most friendly staff we ve ever had anywhere and we ve traveled around the world so this is really saying something staying here is more like being in a bed and breakfast or someone s home than a hotel because everyone treats you like you are a special and cherished guest everyone als... |
this hotel has opened almost months ago and here it is on top of all hotels in milan and there is more than enough reasons for it actually from our stay here we decided to lookup room mate as the first option wherever we go hoping this will be a chain standard this is still growing chain hailing from spain and is curre... |
we arrived at this super cute boutique hotel in an area we did not explore the last time we were in paris the location was great and the area generally felt like a locals area which was a nice change since we stayed in le marais last time the front desk staff was extremely helpful and our hotel room was ready hours ear... |
upon arriving at the hotel my immediate thought was wow this place looks nice then i got to the front desk what they saw was a person with a shaved head missing tooth jeans and a hoodie not a former ice hockey player who is now a director of a software company upon seeing this it was insisted that i pay for my room up ... |
the fact that i had booked a suite and was shown to a large bedroom instead but that was being sold to me as a suite was very disappointing room i think plus it was a view on the road when i had the feeling from the photos on my booking that i was getting a view on the platforms in a gorgeous suite this one was bland a... |
this is one of those very special hotels that makes you feel so at home so comfortable and well taken care of that you actually think about planning another visit to the city just so you can stay here again although they have just rooms this hotel doesn t feel cramped or small the high ceilings and huge windows make it... |
i m not one to complain about hotel rooms i ve been in and out of them for over decades but sorry i could not let this one go for a start the constant liaison with a booking i made did not stop until literally a day before my arrival flaws in the booking system in the end booking com or holiday inn please advise upon a... |
from the second we arrived until we left we were made to feel completely unwelcome by the front desk staff and the bellhop at one point the bellhop literally tossed our luggage into our room the problems started when we arrived by car it was not clear where we should park to unload the car when i ask the front desk cle... |
no coffee machine in the room for a star hotel you would expect to have at least coffee or tea and an electric kettle if coffee machine in the room is too much not to mention no complimentary coffee in the lobby which these days is a standard in most of the high end us hotels spending fortune for philippe starck s barb... |
the location was right next to towrr bridge tube station and within a few minutes walk of tower bridge the tower of london and the river piccadilly was about in a cab away for new year s day parade but we were quite happy to stay local the first day we were ice skating in front of the tower of london then went for a bu... |
the customer service was really bad on arrival i was told i needed to pay an extra on top of my bill i had enough money for the stay and i was not aware of this extra costing this left me with for days in london which doesn t get you very far i also had travelled from ireland so i was left with very limited funds as a ... |
furniture in the room looked tired they installed cheap laminate floors which made a squeaky noise even while walking with no shoes on the board at the edge of the laminate was loose and made a clapping sound every time your stepped on it bathroom door wouldn t close unless slammed hardly bathrooms towels old and scrat... |
location central for the majority of tourist sights in london river thames london eye trafalgar square buckingham palace big ben palace of westminster downing street westminster abbey national gallery national portrait gallery horse guards parade changing of the guard all were within five to ten minutes walk of the hot... |
hotels lovely on arrival staff our friendly can t doubt first impressions on check in the receptionist asked for my card to secure the booking i asked her if this meant payment would be taken she said no i just need the card information to secure the booking i said okay cause i want to pay on another card at the end of... |
following two nights of blissful sleep i awakened on the third morning at am to the noise of scratching and fiddling at my bedroom door this went on a while which bewildered me but i was ok and tried to go back to sleep then i really woke up when i heard my locked door closing and it terrified me it transpired that it ... |
for single travellers this is more like a two star definitely not a four and a bad two star at that on checking in i could barely understand the person at the check in desk for some reason she insisted on rubbing it in i was not going to be charged for an early check in which i had not asked for anyway i was expecting ... |
location perfect staff we went into the wrong hotel initially thinking that the park plaza building at the westminster bridge is the same as the county hall hotel it wasn t the staff at the park plaza westminster hotel were all very warm and welcoming their hospitality felt genuine right from the guy who greeted us at ... |
upon arrival there was one person at the desk who was on the phone which is understandable however after minutes of not even any eye contact as acknowledgment and a mobile phone ringing constantly behind the desk as it was not switched on silent we were then greeted she told us our room was not ready so we could have a... |
the room was so small for the price people have wardrobes bigger i understand that is common for london the sounds of the trains and city outside was loud but they offer ear plugs but after a long day in london i was looking forward to ordering room service and curling up in bed to watch some tv the member of staff the... |
i booked a double deluxe room was on the floor lots of stairs to climb nice sized room however went to use the bathroom and the toilet was full of someone elses urine as i went to flush it was clear that the mechanism was broken and someone had attempted to poorly cover up the damange as it fell back into the wall neve... |
i didn t like the door lock was broken you had to literally push the doors to opened them and very hard to pull if you wanted to close it and when you closed it you could see that it wasn t closed porperly you could see partially opened doors the cleaning lady also left them opened not locked porperly because she didn ... |
entire experience was a nightmare from start to finish and we were on our honeymoon upon check in we were informed we had to pay an additional per person per night because booking com did not transmit the info properly i can t hold that against the hotel but will address this with booking com after checking in we went ... |
the pitch dark corridors and lifts i stayed at k with my friend from august our otherwise excellent stay was marred by a disturbing accident whichi wanted to share as i feel it poses a risk for serious injury the corridors are pitch dark with no light on my my girlfriend s last day of stay in paris we were returning to... |
firstly the car park has tiny spaces and difficult to manoeuvre around with many cars parking across two spaces do they pay double i wonder there is no lift from the car park to reception so you walk down a dingy corridor with hanging pipes and cables through doors with chipped paint and up about steps struggling with ... |
nothing to like booked for three nights as i was visiting friends room was basic but that s all i needed as i was only sleeping there and planned on spending most of my time sightseeing bed was comfortable nothing special bathroom very basic but not the cleanest with mould on the bath tub but a quick shower was suffici... |
i feel very conflicted about this hotel unfortunately ultimately i wouldn t recommend it because with our experience the bad outweighed the good the fire alarm went off late on sunday night july on the first night we stayed so naturally everyone evacuated and stood outside it was absolutely pouring so not the best star... |
this has to be the worst experience i have ever had in a hotel in my life of travel i ve been offended the receptionist tried to rob me and the rudeness of the staff unbelievable except tania the duty manager she is the nicest person in the hotel or in amsterdam just to get your attention to the problems i faced i got ... |
i booked the hotel as a double room for my partner and i on what was supposed to be our engagement weekend when we arrived we were put in a twin room with two small single beds pushed together there was no attempt to tell us that we weren t in a double room when i went to the reception to inform them that we had been p... |
booked as a deluxe room so paid extra tiny bathroom with fixtures and fittings loose and wobbly taps shower fixings toilet seat impossibly cramped and loose shower was warm at best and a very cheap look shower cubicle too small for anyone over ft tall room itself smallest hotel room i ve ever stayed in room door hits b... |
if this hotel wasn t where it was and have the weekend transportation issues as during the week it is hopping with huge trucks going about their business it would be an excellent hotel the hotel is in the industrial commons next to a frozen food packing company and some other factory packing plant businesses the surrou... |
the room was tiny there was no wardrobe in the room only legs with hangers plus legs in the bathroom there was no chair to sit just a little stool we stayed for nights and i d asked for a room in the ground floor as i ve got a back problem i booked in february we stayed in july but they couldn t accommodate that one re... |
i loved the service at this boutique modern hotel the style and ambiance they create for their guests not only in the lobby but in the rooms are outstanding i stayed at this hotel for nights in march i even booked a day trip for a tour through the front desk team which i liked i enjoyed being treated well with a bottle... |
i did not like how the management handled my complient i have especially asked for a king size bed there were a drop box that let me choose which bed i should take for rooms after arriving in the hotel they asked that i have to pay the full amount upfront before staying which is not very common anyways i did not compla... |
i have stayed in many hotels in paris and not one has been as wonderful as this one the location is ideal for any traveller taxi s costing no more than to go around to the most famous spots in paris on entering the hotel you are greeted by wonderful beaming faces of staff who clearly love their job you can feel their w... |
on friday the me and my partner came to london to celebrate her birthday we booked with the mercure due to location and it s modest views it cost us pound which to me for london is adequate for a star hotel with breakfast however no where did it say there was no bar which was disappointing as it s on he pictures online... |
firstly it was very warm degrees on march and the airco was still on wintertime apparently the airco is centralized and can t be managed per room so it was very hot in the room but the manager guillaume meant well and organised a fan in our room which gave some relieve secondly we went out one day by pm so the room sti... |
on arrival the went to the check in desk and was told by one of you staff that he would put a block on my partners card of euros just in case so we agreed as the card i was using to make the full payment didn t have the sufficient amount checked in fine went to our room when we got to the room only one robe was availab... |
breakfast is awful do not have breakfast in this hotel less than a min away you will find excellent cafe bars serving a good full english breakfast for this includes unlimited tea and coffee and beans as a standard part of a full english breakfast unlike this hotel both mornings we came down to an empty restaurant bar ... |
this is our second time at the montcalm our first stay was in january for our birthdays and we was delighted by the hospitality of the staff from the door man to the guest experience agent krystine who went the extra mile in terms of our overall stay on arrival we was greeted promptly with door service complimentary gl... |
extremely uncaring and conceited staff apart from one girl the receptionist meeting us kept measuring us up and we didn t feel welcome at all once we d entered the hotel corridors we realized they ve put all their money into the lobby the hotel corridors where extremely narrow the lift only fitted one normal size perso... |
we were a bit dissatisfied with our check in experience we had contacted the hotel not once but twice regarding our request for an early check in we asked for noon as opposed to pm as my wife needed to go to a foot procedure nearby and she needed to scrub her feet clean prior to leaving for the clinic upon arrival we w... |
these days when i go to london i want to stay in hackney as my daughter lives there with her boyfriend and this place is virtually just a minute s walk away from her place you can either enter through the pub or through the hotel entrance at the back fairly informal and relaxed atmosphere which is something i personall... |
this is not a hotel don t be fooled it is like an air bnb claustrophobic rooms when mentioned to the hotel staff they responded you got what you paid for when i said the room is fairly small i only said this as i received an email suggesting that the hotel was going to make it special for us as it is our anniversary i ... |
i am so angry that i made this post available via all possible sites i use when planing my trips so no one will make the mistake of booking this place i made my booking via booking com we stayed for nights in this hotel from to july upon arrival we were placed in a small room on the nd floor of the hotel it turned out ... |
the professionalism of the staff especially at breakfast was impeccable as was the breakfast the idea of infusing water with fresh fruits spices and leaves is very creative and i throughly enjoyed drinking it i work in catering and hold a management level food hygiene certificate so i know my legislation and everything... |
the staff especially who name are julio and the new one staff i forgot his name but who have dark skin luca or something julio was impolite and luca wasn t responsible and slow response the first day before i did check in i was calling to this hotel to ask if i could put big luggages at their luggage store and they sai... |
this hotel is just fabulous we a group of six females stayed to january when the hotel reopened as pillows anna formerly santon hotel de filasoof the decoration of the hotel is exquisite and makes you feel at home i highly recommend for solo travellers couples and small groups upon our arrival we was greeted by the sta... |
the main reason why i chose to stay at this hotel was mainly because it was the selected venue for our conference so it made sense to stay at the same hotel what i realised later on is that it was a waste of money this hotel is rated stars where i would personally rate them or at most stars i honestly wish i have gone ... |
our hotel room wasn t up to a five star hotel we have stayed here three times with family and i have been in the past with girlfriends and the furniture is the same as it was in i thought it had been refurbished but the only thing i noticed differently was the drapes and blinds bedcover and wallpaper the bedside cabine... |
first the hotel design is very modern dark and disorienting i would have thought i d like it but walking down the halls and using elevators and lobby rest room is a very odd experience the light creates distortion and makes depth perception difficult it feels like a las vegas casino where you have no sense of time or s... |
this is my third trip to amsterdam with family last trips were excellent with double tree hilton but this time unfortunately very bad experience at renaissance we had booked the club room via booking com for me and my family adults and kids paid euro in advance for nights the moment we entered the hotel michael at the ... |
this is a hotel run by people who don t know what they are doing sorry but it was that bad the decor is garish and tacky the room a junior suite overlooked the side of the hotel with a glimpse of the river one way if you overlook a dump of building materials and over a builders merchants the other see pictures the firs... |
the hotel is brand new only opened weeks ago and superb i was given a wheelchair accessible room on the second floor lift access is excellent spacious studio apartment with full facilities including induction hob nespresso machine toaster full size undercounter fridge dishwasher all pots and pans crockery and cutlery s... |
to the management and especially all the staff at this hotel i couldn t say thank you enough i was planning a romantic surprise trip to paris to propose to my oh the staff on reception especially thomas and julien went beyond their dutys to ensure our trip was special on arrival we only had to wait minutes for our room... |
very friendly welcome upon arrival as i was very ill that day and therefore exhausted from my travels i really appreciated that i was able to get an early check in between am so i could get some rest before meeting my friends in the city later that day check in was done quickly payment upon arrival and the staff offere... |
as mentioned above the calamity with our room upgrade was annoying and then the rooms themselves were appalling the service from the first guy who checked us in was bizarre he droned on and on making small talk failed to make up for their own system error told us he had checked us into the best of the superior rooms an... |
staff at reception were unpleasant unhelpful poorly behaved and simply rude there was one man in particular who was unprofessional and rude because the room card was not working to get access to the lift in front of lots of other guests in he reception area he gave an attitude and with an intimidating tone said the lif... |
liked the idea of how the hotel is laid out the staff are very friendly and helpful i cannot fault them in anyway they are a credit to their profession the location of the hotel is good even though its surrounded by building sites the surrounding building work makes access from canary wharf awkward and frustrating i lo... |
well first of all when we got there nobody met us to help with all of our luggage and there were stairs immediately in front of the entrance they had a lift for the luggage that we couldn t figure out how to work but even though the staff saw us struggling they offered no help my husband carried the very large bags up ... |
the treatment of the lady who chek out out she ask me upon chek out if everything was fine and i said yes all was fantastic with the exception of the swear smell in the bathroom you may want to chek thei for the next guest she said did you report it i said no i was very tired and jet lag so no time as all we wanted was... |
parking was a horrific problem the staff were very unhelpful when it came to finding parking in the city when we first pulled up the staff told us that we could not park in front of the hotel as it was only for taxis we rushed like crazy to move and avoid getting a ticket but the staff did not give us clear instruction... |
no air conditioning in the rooms we had to change the rooms three times there was no air conditioning in the first room we we given on the floor was very tiny and very hot the hostess proposed to have the window located behind our bed open this did not sound like a confortable sleeping arrangement to us so we asked for... |
when we got there everything looked and seemed great we arrived early and they gladly took in our luggage while we returned our rental car and came back later in the afternoon we checked in and went to the room it was the nicest room ever the kids were super happy instaled in their bunker beds and then things went wron... |
the place is by far the best traveling to paris for a night stay over new years our experience started with a kind email from the hotel benoit offering to arrange a limo service to collect us from the airport we availed of this facility with was prompt and friendly and got us to our hotel in superior comfort on our arr... |
booked the executive suite and got no i believe but the bedroom was literaly next to the elevator shafts which you could hear very clearly so i rebooked it the other suite was booked already and got the executive no didn t slept half of the night because of some ennoying buzzing sound i told the reception and i had to ... |
the location is wonderful as it is close to restaurants a large grocery store metro stops hop on hop off bus stops the aerobus stop to the airport and the bus stop for some day tours outside barcelona perfect base for sightseeing within barcelona as it is at the top of las ramblas and close to the gothic quarter nice b... |
a few things that spoilt our stay firstly the constant alarm that you could hear from our room we were on the floor and i appreciate the alarm was coming from else where but it was difficult to sleep secondly after a night out at the theatre we returned to the hotel with the intention to order room service after we mis... |
we checked in we were given a room in the gatehouse section of the hotel now i know the hotel was not busy it was boxing day and only one other guests car in the car park yet we were dumped in the cold damp section of the hotel probably best only used for the busy summer tourist season the wallpaper was splitting at th... |
the landmark is a top quality hotel and the location is great being right next to marylebone main line station and underground it is also close to marylebone high street which if you have not checked it out before do so it has great shops and a great atmosphere we were travelling for a birthday treat and part of our it... |
i booked this for my wife who was traveling on her own first time in london i went for a better quality hotel thinking that the service and hotel would be very accommodating ohh i was so wrong i set the booking as a late check in and as my wife got there at pm due to traveling long distance when my wife at the hotel ve... |
it seems it needs to be very careful to make your booking as the hotel does not allow any flexibility in changing your plan the furthermore be careful with your money as it might be taken for some reason that you did not understand beforehand it seems it needs to be very careful to make your booking as the hotel does n... |
im not even a fussy person nor a complainer however i hated hated hated every single minute here they bought me to tears no value for money disgraceful extremely rude staff and service the place is ran like a shambles i would compare it to a cheap east london hotel management treated us like utter rubbish they are so s... |
in my opinion this hotel is an acceptable star establishment but not star girl on reception lacked warmth and not helpful like other guests not allowed to enter room until just before asked for room overlooking the street room overlooked decrepit buildings typical spanish but i elected to keep the room because it was a... |
the hotel was not even close to four stars maybe two but only because of the location the accommodations were very cramped they did not supply wash clothes instead they used disposable clothes much like a clorox clean up you walk directly into the bathroom when up enter the room so if you re in the shower the person en... |
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