| COMPLAINT INDEX |
| REPORT FOR YEAR 2021 |
|
|
| Vicki Schmidt, Commissioner |
| insurance.kansas.gov |
|
|
| Table of Contents |
|
|
| About this Report |
|
|
| Indexes by line: Automobile | Accident & Health |
|
|
| Indexes by line: Homeowners | Individual Annuity |
|
|
| Indexes by line: Individual Life | Long-Term Care |
|
|
| File a Complaint |
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|
| 01 |
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| 05 |
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| 06 |
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| 07 |
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|
| 08 |
|
|
| About this Report |
|
|
| What is a complaint? |
|
|
| The Kansas Insurance Department receives thousands of complaints and inquiries each year about |
| insurance companies. Complaints and inquiries from the public give us an indication of the kind of |
| service companies are providing to their customers. We can then work with companies that need to |
| improve in certain areas. |
|
|
| Complaints can also help us identify insurance companies or agents that may need to be investigated |
| for violations of Kansas insurance laws or regulations. The Department also uses complaints to focus |
| public education efforts on the issues that concern Kansas insurance consumers. |
|
|
| Each time we receive a complaint, we notify the insurance company and any involved agents. |
| We send the company a copy of the complaint and ask that it be reviewed and an explanation |
| provided. Companies are required by law to respond to the Department within 15 working days. |
| Most companies are cooperative in working with us to resolve consumer complaints. We keep a |
| record of each complaint filed by a consumer for up to three years. |
|
|
| A formal complaint is any written communication expressing dissatisfaction or concern with an |
| insurance company or an agent. General written inquiries received from consumers are not counted |
| in this report. We also do not include complaints regarding products not within the jurisdiction of the |
| Kansas Insurance Department, such as self-funded plans and Medicare prescription drug plans. |
|
|
| NOTE: A formal complaint must be made in writing. |
|
|
| What is a complaint index? |
|
|
| The complaint index shows how a company compares to other companies in the same line of business. |
| It is a statistic that considers a company’s share of complaints in relation to its market share or share of |
| business written in Kansas. Since the complaint index is measured by market share, companies in all |
| lines of business will be measured against an index of 1.00. |
|
|
| For example, a complaint index of 1.00 means the insurer’s share of all complaints received is equal |
| to its share of all the business written in Kansas. An index of 2.00 means that the insurer’s share |
| of complaints is twice as large as its share of business written. An index of 0.00 indicates that no |
| complaints were received for the company. |
|
|
| The formula is as follows: |
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|
| Complaint share |
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|
| Market share |
|
|
| OR |
|
|
| Company’s complaints / |
| all complaints |
|
|
| Company’s premium / All |
| written premium |
|
|
| page 1 |
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|
| insurance.kansas.gov Which complaints do we use? |
|
|
| This report shows complaints for the six major types of insurance: accident and health (including |
| HMOs), annuity, automobile, homeowners, life and long-term care. |
|
|
| We do not include complaints regarding products not within the jurisdiction of the Department, such as |
| self-funded plans and Medicare prescription drug plans. In 2021, the Kansas Insurance Department |
| closed a total of 2,205 complaints. 2,110 involved matters within our jurisdiction. |
|
|
| To ensure fairness, all closed complaints are counted without any attempt to distinguish between |
| “valid” or “invalid” complaints. |
|
|
| Which companies are shown? |
|
|
| Unless otherwise noted, we list the top 20 premium-writing companies for each line, as well as any |
| company with 10 or more closed complaints for that type of insurance during the calendar year. |
|
|
| During 2021, $6,273,694.92 was recovered for Kansas consumers as a result of the Department’s |
| assistance. In 2021, the largest number of complaints concerned automobile insurance (29%) and |
| accident & health Insurance (28%). Here is the breakdown: |
|
|
| All Closed Complaints & Inquiries |
|
|
| Automobile |
|
|
| 29% |
|
|
| Life |
|
|
| 3,000 |
|
|
| 2,500 |
|
|
| Accident & Health |
|
|
| 28% |
|
|
| Long-Term Care |
|
|
| 2,000 |
|
|
| Homeowners |
|
|
| Other |
|
|
| 15% |
|
|
| 14% |
|
|
| Annuity |
|
|
| 1,500 |
|
|
| 1,000 |
|
|
| 500 |
|
|
| 0 |
|
|
| *rounded to the nearest percent |
| |
| Closed Complaints |
| |
| Closed Inquiries |
| |
| 9% |
| |
| 4% |
| |
| 1% |
| |
| 2018 |
| |
| 2,689 |
| |
| 1,049 |
| |
| 2019 |
| |
| 2,643 |
| |
| 878 |
| |
| 2020 |
| |
| 2,157 |
| |
| 873 |
| |
| 2021 |
| |
| 2,205 |
| |
| 795 |
| |
| All Closed Complaints & Inquiries |
| |
| Recoveries Per Year (In Millions) |
| |
| 7 |
| |
| 6 |
| |
| 5 |
| |
| 4 |
| |
| 3 |
| |
| 2 |
| |
| 1 |
| |
| 0 |
| |
| 6.27 |
| |
| 4.12 |
| |
| 3.28 |
| |
| 1.84 |
| |
| 2018 |
| |
| 2019 |
| |
| 2020 |
| |
| 2021 |
| |
| page 2 |
| |
| 3,000 |
| |
| 2,500 |
| |
| 2,000 |
| |
| 1,500 |
| |
| 1,000 |
| |
| 500 |
| |
| 0 |
| |
| Closed Complaints |
| |
| Closed Inquiries |
| |
| 2018 |
| |
| 2,689 |
| |
| 1,049 |
| |
| 2019 |
| |
| 2,643 |
| |
| 878 |
| |
| 2020 |
| |
| 2,157 |
| |
| 873 |
| |
| 2021 |
| |
| 2,205 |
| |
| 795 |
| |
| 7 |
| |
| 6 |
| |
| 5 |
| |
| 4 |
| |
| 3 |
| |
| 2 |
| |
| 1 |
| |
| 0 |
| |
| Recoveries Per Year (In Millions) |
| |
| 6.27 |
| |
| 4.12 |
| |
| 3.28 |
| |
| 1.84 |
| |
| 2018 |
| |
| 2019 |
| |
| 2020 |
| |
| 2021 |
| |
| Complaint Index Report |
| |
| Sixty-seven percent (67%) of total complaints concerned problems with claims handling. Other |
| common types of complaints involved policyholder services, underwriting and marketing and sales. |
| |
| 67% - Claims Handling |
| |
| 19% - Policyholder Service |
| |
| 10% - Underwriting |
| |
| 4% - Marketing and Sales |
| |
| Companies may be listed on more than one table and will usually have a different complaint index |
| on each table. For example, if you are shopping for auto insurance, go to the table titled, “Indexes by |
| line: Automobile” to check for your company’s complaint index. Companies are listed in alphabetical |
| order. |
| |
| We list individual insurance companies only, not groups of insurance companies. For example, you |
| may be insured by a company such as State Farm. We show the name of the subsidiary company |
| owned by State Farm. Your policy or ID card lists the exact name of your company. |
| |
| Why is my company not listed? |
| |
| If a company is not listed, that means it had fewer than 10 complaints during the calendar year and |
| it was not one of the top 20 premium writers for that line in Kansas. Information can also be compiled |
| for lines of insurance not listed in this booklet. For information on a company not listed or another line |
| of insurance, please call our Consumer Assistance Hotline at 800-432-2484. |
| |
| Just a snapshot |
| |
| The statistics in this report give you a “snapshot” of a company that represents complaints filed with the |
| Department regarding that company’s business in Kansas for one year and one type of coverage. As |
| indexes are likely to change, you may want to review these “snapshots” annually. |
| |
| Complaint indexes do not tell you everything about a company. You may also want to consider the |
| following factors when shopping for insurance: |
| |
| Service — Some companies sell through local agents and some through direct marketing or group |
| plans. You may want to find out how the company services its policyholders. |
| |
| Licensing Status — Call the Consumer Assistance Hotline at 800-432-2484 to find out if a company |
| is licensed to do business in Kansas. |
| |
| Financial Stability — Financial stability helps ensure a company can pay its claims. The Department |
| enforces statutory requirements and monitors the financial stability of companies licensed and |
| operating in the state. |
| |
| page 3 |
| |
| insurance.kansas.gov You can check a company’s financial rating by contacting one of these organizations: |
| |
| MOODY’S INVESTOR SERVICES |
| |
| STANDARD & POOR’S |
| INSURANCE RATING SERVICES |
| |
| 212-553-1653 |
| |
| www.moodys.com |
| |
| 877-772-5436 |
| |
| www.standardandpoors.com |
| |
| A.M. BEST CO. |
| |
| www.ambest.com |
| |
| Cost — We publish easy-to-use booklets and shopper’s guides. Download them free from our website |
| at insurance.kansas.gov or call our office to get a free copy 800-432-2484. |
| |
| Free booklets & shopper’s guides |
| Auto Insurance Shopper’s Guide |
| |
| Health Insurance Shopper’s Guide |
| |
| Home and Renters Insurance Shopper’s Guide |
| |
| Important |
| |
| Life, Annuities and Long-Term Care Shopper’s |
| Guide |
| |
| Medicare Supplement Shopper’s Guide |
| |
| To better understand the complaint process, you might want to review what type of complaint was |
| filed against the company you are looking at. The National Association of Insurance Commissioners |
| (NAIC) provides information by code about the complaint. |
| |
| Information is available at https://content.naic.org/cis_consumer_information.htm |
| |
| Input the NAIC company code number found to the left of the company name in the complaint index |
| report and hit the enter key. Once the company is displayed, select “Click for Report Options.” Next, |
| select “Go to Complaint Code Report.” You will then choose a report based on the type of coverage, |
| reason for complaint, or disposition (final outcome). Finally, select Kansas under the “I want to see |
| complaints for:” drop down. Please note this report varies from the Kansas Insurance Department’s |
| Complaint Index as it only captures confirmed complaints, which are defined as: |
| |
| “A complaint in which the state department of insurance determines: |
| |
| a) The insurer, licensee, producer, or other regulated entity committed any violation of: |
| |
| 1) An applicable state insurance law or regulation; |
| |
| 2) A federal requirement that the state department of insurance has the authority to enforce; or |
| |
| 3) The term/condition of an insurance policy or certificate; or |
| |
| b) The complaint and entity’s response, considered together, indicate that the entity was in error.” |
| |
| page 4 |
| |
| Complaint Index Report Indexes by line: Automobile |
| |
| Cocode |
| |
| Company Name |
| |
| 33154 |
| |
| Alliance Indemnity Company |
| |
| 42579 |
| |
| Allied Property & Casualty Insurance Company |
| |
| 29688 |
| |
| Allstate Fire & Casualty Insurance Company |
| |
| 19232 |
| |
| Allstate Insurance Company |
| |
| 10386 |
| |
| American Family Insurance Company |
| |
| 19275 |
| |
| American Family Mutual Insurance Company |
| |
| 13773 |
| |
| Farm Bureau Property & Casualty Insurance Company |
| |
| 21628 |
| |
| Farmers Insurance Company Incorporated |
| |
| 13587 |
| |
| First Chicago Insurance Company |
| |
| 14138 |
| |
| GEICO Advantage Insurance Company |
| |
| 14139 |
| |
| GEICO Choice Insurance Company |
| |
| 12966 |
| |
| Key Insurance Company |
| |
| 23787 |
| |
| Nationwide Mutual Insurance Company |
| |
| 16322 |
| |
| Progressive Direct Insurance Company |
| |
| 42919 |
| |
| Progressive Northwestern Insurance Company |
| |
| 25405 |
| |
| Safe Auto Insurance Company |
| |
| 24740 |
| |
| Safeco Insurance Company Of America |
| |
| 23388 |
| |
| Shelter Mutual Insurance Company |
| |
| 19070 |
| |
| Standard Fire Insurance Company |
| |
| 25178 |
| |
| State Farm Mutual Automobile Insurance Company |
| |
| 42749 |
| |
| Traders Insurance Company |
| |
| 25941 |
| |
| United Services Automobile Association |
| |
| 25968 |
| |
| USAA Casualty Insurance Company |
| |
| 18600 |
| |
| USAA General Indemnity Company |
| |
| % of total market share represented in this report: |
| |
| 2021 Market Share |
| |
| 2021 Complaints |
| |
| 2021 Complaint |
| Index |
| |
| 2020 Complaint |
| Index |
| |
| 2019 Complaint |
| Index |
| |
| 0.99% |
| |
| 1.22% |
| |
| 4.63% |
| |
| 0.28% |
| |
| 4.27% |
| |
| 6.12% |
| |
| 6.79% |
| |
| 4.40% |
| |
| 0.15% |
| |
| 3.13% |
| |
| 1.94% |
| |
| 0.81% |
| |
| 1.31% |
| |
| 6.59% |
| |
| 8.15% |
| |
| 0.22% |
| |
| 1.84% |
| |
| 3.24% |
| |
| 3.39% |
| |
| 16.23% |
| |
| 1.18% |
| |
| 2.08% |
| |
| 1.60% |
| |
| 1.42% |
| |
| 81.99% |
| |
| 2 |
| |
| 4 |
| |
| 42 |
| |
| 10 |
| |
| 10 |
| |
| 21 |
| |
| 20 |
| |
| 21 |
| |
| 16 |
| |
| 23 |
| |
| 10 |
| |
| 16 |
| |
| 4 |
| |
| 59 |
| |
| 49 |
| |
| 12 |
| |
| 9 |
| |
| 17 |
| |
| 11 |
| |
| 74 |
| |
| 20 |
| |
| 9 |
| |
| 7 |
| |
| 5 |
| |
| 0.33 |
| |
| 0.53 |
| |
| 1.48 |
| |
| 5.86 |
| |
| 0.38 |
| |
| 0.56 |
| |
| 0.48 |
| |
| 0.78 |
| |
| 17.66 |
| |
| 1.20 |
| |
| 0.84 |
| |
| 3.22 |
| |
| 0.50 |
| |
| 1.46 |
| |
| 0.98 |
| |
| 8.87 |
| |
| 0.80 |
| |
| 0.86 |
| |
| 0.53 |
| |
| 0.75 |
| |
| 2.76 |
| |
| 0.71 |
| |
| 0.71 |
| |
| 0.58 |
| |
| 0.17 |
| |
| 0.93 |
| |
| 1.06 |
| |
| 0.55 |
| |
| 0.86 |
| |
| 0.82 |
| |
| 0.31 |
| |
| 0.60 |
| |
| 6.40 |
| |
| 1.27 |
| |
| 1.79 |
| |
| 3.68 |
| |
| 0.82 |
| |
| 0.84 |
| |
| 0.70 |
| |
| 7.53 |
| |
| 0.86 |
| |
| 0.57 |
| |
| 0.50 |
| |
| 0.84 |
| |
| 1.98 |
| |
| 0.96 |
| |
| 0.94 |
| |
| 1.48 |
| |
| - |
| |
| 0.38 |
| |
| 1.04 |
| |
| - |
| |
| 0.76 |
| |
| 0.64 |
| |
| 0.64 |
| |
| 1.29 |
| |
| - |
| |
| 0.77 |
| |
| 1.10 |
| |
| 4.07 |
| |
| - |
| |
| 1.10 |
| |
| 0.73 |
| |
| - |
| |
| 0.79 |
| |
| 0.88 |
| |
| 0.93 |
| |
| 0.74 |
| |
| 2.64 |
| |
| 0.55 |
| |
| 0.84 |
| |
| 0.39 |
| |
| Indexes by line: Accident & Health |
| |
| Cocode |
| |
| Company Name |
| |
| 12321 |
| |
| American Continental Insurance Company |
| |
| 60380 |
| |
| American Family Life Assurance Company of Columbus |
| |
| 61263 |
| |
| Bankers Life & Casualty Company |
| |
| 47171 |
| |
| Blue Cross Blue Shield of Kansas City |
| |
| 70729 |
| |
| Blue Cross Blue Shield of Kansas Incorporated |
| |
| 67369 |
| |
| Cigna Health & Life Insurance Company |
| |
| 68500 |
| |
| Continental Life Insurance Company Brentwood |
| |
| 62324 |
| |
| Freedom Life Insurance Company Of America |
| |
| 64211 |
| |
| Guarantee Trust Life Insurance Company |
| |
| 73288 |
| |
| Humana Insurance Company |
| |
| 12459 Medica Insurance Company |
| |
| 71412 |
| |
| Mutual Of Omaha Insurance Company |
| |
| 82538 |
| |
| National Health Insurance Company |
| |
| 67091 |
| |
| Northwestern Mutual Life Insurance Company |
| |
| 67326 |
| |
| Old Surety Life Insurance Company |
| |
| 15777 |
| |
| Oscar Insurance Company |
| |
| 68462 |
| |
| Reserve National Insurance Company |
| |
| 14345 |
| |
| Sunflower State Health Plan Incorporated |
| |
| 56014 |
| |
| Thrivent Financial For Lutherans |
| |
| 86231 |
| |
| Transamerica Life Insurance Company |
| |
| 72850 |
| |
| United World Life Insurance Company |
| |
| 96385 |
| |
| UnitedHealthcare of Midwest Inc |
| |
| 70319 Washington National Insurance Company |
| |
| 2021 Market Share |
| |
| 2021 Complaints |
| |
| 2021 Complaint |
| Index |
| |
| 2020 Complaint |
| Index |
| |
| 2019 Complaint |
| Index |
| |
| 0.61% |
| |
| 3.04% |
| |
| 0.79% |
| |
| 3.55% |
| |
| 22.36% |
| |
| 3.01% |
| |
| 0.57% |
| |
| 0.99% |
| |
| 0.68% |
| |
| 3.82% |
| |
| 2.12% |
| |
| 1.05% |
| |
| 0.53% |
| |
| 0.73% |
| |
| 0.69% |
| |
| 0.58% |
| |
| 0.56% |
| |
| 17.11% |
| |
| 0.56% |
| |
| 0.69% |
| |
| 0.75% |
| |
| 2.36% |
| |
| 0.79% |
| |
| 0 |
| |
| 8 |
| |
| 1 |
| |
| 5 |
| |
| 46 |
| |
| 14 |
| |
| 2 |
| |
| 4 |
| |
| 2 |
| |
| 5 |
| |
| 16 |
| |
| 1 |
| |
| 8 |
| |
| 0 |
| |
| 0 |
| |
| 6 |
| |
| 1 |
| |
| 67 |
| |
| 0 |
| |
| 1 |
| |
| 0 |
| |
| 0 |
| |
| 5 |
| |
| 0.00 |
| |
| 1.02 |
| |
| 0.49 |
| |
| 0.55 |
| |
| 0.80 |
| |
| 1.80 |
| |
| 1.37 |
| |
| 1.57 |
| |
| 1.14 |
| |
| 0.51 |
| |
| 2.93 |
| |
| 0.37 |
| |
| 5.91 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 4.03 |
| |
| 0.70 |
| |
| 1.52 |
| |
| 0.00 |
| |
| 0.56 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 2.44 |
| |
| 0.00 |
| |
| 1.38 |
| |
| 0.00 |
| |
| 1.06 |
| |
| 0.70 |
| |
| 0.69 |
| |
| 0.00 |
| |
| 2.46 |
| |
| 0.69 |
| |
| 0.24 |
| |
| 3.42 |
| |
| 1.37 |
| |
| 9.04 |
| |
| 0.00 |
| |
| 0.79 |
| |
| 2.37 |
| |
| 2.42 |
| |
| 1.51 |
| |
| 0.00 |
| |
| 4.73 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 5.72 |
| |
| 0.00 |
| |
| 0.58 |
| |
| 0.34 |
| |
| 1.31 |
| |
| 0.76 |
| |
| 0.69 |
| |
| - |
| |
| - |
| |
| 2.55 |
| |
| 0.64 |
| |
| 3.26 |
| |
| 0.91 |
| |
| - |
| |
| - |
| |
| - |
| |
| - |
| |
| - |
| |
| 1.72 |
| |
| - |
| |
| - |
| |
| 0.00 |
| |
| 0.00 |
| |
| 3.27 |
| |
| % of total market share represented in this report: |
| |
| 67.92% |
| |
| page 5 |
| |
| insurance.kansas.gov Indexes by line: Homeowners |
| |
| Cocode |
| |
| Company Name |
| |
| 37907 |
| |
| Allstate Vehicle & Property Insurance Company |
| |
| 19690 |
| |
| American Economy Insurance Company |
| |
| 10386 |
| |
| American Family Insurance Company |
| |
| 19275 |
| |
| American Family Mutual Insurance Company |
| |
| 10872 |
| |
| American Strategic Insurance Corporation |
| |
| 13773 |
| |
| Farm Bureau Property & Casualty Insurance Company |
| |
| 21652 |
| |
| Farmers Insurance Exchange |
| |
| 26298 |
| |
| Farmers Property & Casualty Insurance Company |
| |
| 20419 |
| |
| Homesite Indemnity Company |
| |
| 14451 Marysville Mutual Insurance Company |
| |
| 25453 |
| |
| Nationwide Insurance Company Of America |
| |
| 23787 |
| |
| Nationwide Mutual Insurance Company |
| |
| 24740 |
| |
| Safeco Insurance Company Of America |
| |
| 23388 |
| |
| Shelter Mutual Insurance Company |
| |
| 25143 |
| |
| State Farm Fire & Casualty Company |
| |
| 27998 |
| |
| Travelers Home & Marine Insurance Company |
| |
| 38130 |
| |
| Travelers Personal Insurance Company |
| |
| 25941 |
| |
| United Services Automobile Association |
| |
| 25968 |
| |
| USAA Casualty Insurance Company |
| |
| 18600 |
| |
| USAA General Indemnity Company |
| |
| % of total market share represented in this report: |
| |
| 2021 Market Share |
| |
| 2021 Complaints |
| |
| 2021 Complaint |
| Index |
| |
| 2020 Complaint |
| Index |
| |
| 2019 Complaint |
| Index |
| |
| 4.36% |
| |
| 1.47% |
| |
| 4.98% |
| |
| 8.70% |
| |
| 1.35% |
| |
| 6.25% |
| |
| 4.85% |
| |
| 1.22% |
| |
| 1.41% |
| |
| 1.20% |
| |
| 1.70% |
| |
| 2.10% |
| |
| 1.70% |
| |
| 2.48% |
| |
| 21.08% |
| |
| 3.42% |
| |
| 4.39% |
| |
| 2.61% |
| |
| 1.39% |
| |
| 1.23% |
| |
| 77.89% |
| |
| 21 |
| |
| 2 |
| |
| 13 |
| |
| 14 |
| |
| 6 |
| |
| 13 |
| |
| 7 |
| |
| 3 |
| |
| 5 |
| |
| 4 |
| |
| 3 |
| |
| 1 |
| |
| 7 |
| |
| 5 |
| |
| 78 |
| |
| 9 |
| |
| 10 |
| |
| 2 |
| |
| 3 |
| |
| 6 |
| |
| 1.63 |
| |
| 0.46 |
| |
| 0.89 |
| |
| 0.55 |
| |
| 1.51 |
| |
| 0.70 |
| |
| 0.49 |
| |
| 0.83 |
| |
| 1.20 |
| |
| 1.13 |
| |
| 0.60 |
| |
| 0.16 |
| |
| 1.39 |
| |
| 0.68 |
| |
| 1.25 |
| |
| 0.89 |
| |
| 0.77 |
| |
| 0.26 |
| |
| 0.73 |
| |
| 1.65 |
| |
| 0.86 |
| |
| - |
| |
| 0.42 |
| |
| 0.66 |
| |
| 0.25 |
| |
| 0.80 |
| |
| 0.77 |
| |
| 1.39 |
| |
| - |
| |
| 1.14 |
| |
| - |
| |
| 0.00 |
| |
| 0.88 |
| |
| 1.15 |
| |
| 1.08 |
| |
| 0.82 |
| |
| 0.66 |
| |
| 0.41 |
| |
| 0.53 |
| |
| 2.65 |
| |
| 1.64 |
| |
| - |
| |
| 1.10 |
| |
| 0.75 |
| |
| 0.86 |
| |
| 0.81 |
| |
| 1.36 |
| |
| 0.00 |
| |
| - |
| |
| 2.02 |
| |
| - |
| |
| - |
| |
| 0.32 |
| |
| 1.66 |
| |
| 0.46 |
| |
| 0.51 |
| |
| 0.72 |
| |
| 0.58 |
| |
| 0.56 |
| |
| 0.98 |
| |
| Indexes by line: Individual Annuity |
| |
| 2021 Market Share |
| |
| 2021 Complaints |
| |
| 2021 Complaint |
| Index |
| |
| 2020 Complaint |
| Index |
| |
| 2019 Complaint |
| Index |
| |
| Cocode |
| |
| Company Name |
| |
| 90611 |
| |
| Allianz Life Insurance Company Of North America |
| |
| 60488 |
| |
| American General Life Insurance Company |
| |
| 61689 |
| |
| Athene Annuity & Life Company |
| |
| 87726 |
| |
| Brighthouse Life Insurance Company |
| |
| 62944 |
| |
| Equitable Financial Life Insurance Company |
| |
| 63088 |
| |
| Farm Bureau Life Insurance Company |
| |
| 63274 |
| |
| Fidelity & Guaranty Life Insurance Company |
| |
| 91642 |
| |
| Forethought Life Insurance Company |
| |
| 65056 |
| |
| Jackson National Life Insurance Company |
| |
| 65676 |
| |
| Lincoln National Life Insurance Company |
| |
| 66869 Nationwide Life Insurance Company |
| |
| 91596 |
| |
| New York Life Insurance & Annuity Corporation |
| |
| 66974 |
| |
| North American Company for Life & Health Insurance |
| |
| 67466 |
| |
| Pacific Life Insurance Company |
| |
| 86630 |
| |
| Prudential Annuity Life Assurance Corporation |
| |
| 65005 |
| |
| RiverSource Life Insurance Company |
| |
| 68675 |
| |
| Security Benefit Life Insurance Company |
| |
| 62952 |
| |
| SILAC Insurance Company |
| |
| 69345 |
| |
| Teachers Insurance & Annuity Association Of America |
| |
| 56014 |
| |
| Thrivent Financial For Lutherans |
| |
| 5.48% |
| |
| 3.55% |
| |
| 4.46% |
| |
| 3.15% |
| |
| 3.55% |
| |
| 2.37% |
| |
| 2.27% |
| |
| 2.54% |
| |
| 8.01% |
| |
| 5.60% |
| |
| 2.74% |
| |
| 3.51% |
| |
| 2.43% |
| |
| 1.85% |
| |
| 1.86% |
| |
| 2.94% |
| |
| 2.31% |
| |
| 5.21% |
| |
| 3.08% |
| |
| 1.70% |
| |
| 2 |
| |
| 1 |
| |
| 0 |
| |
| 0 |
| |
| 1 |
| |
| 0 |
| |
| 0 |
| |
| 1 |
| |
| 2 |
| |
| 1 |
| |
| 0 |
| |
| 0 |
| |
| 0 |
| |
| 0 |
| |
| 0 |
| |
| 0 |
| |
| 1 |
| |
| 1 |
| |
| 0 |
| |
| 0 |
| |
| 1.18 |
| |
| 0.91 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.91 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 1.27 |
| |
| 0.81 |
| |
| 0.58 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 1.40 |
| |
| 0.62 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.77 |
| |
| 2.35 |
| |
| 0.00 |
| |
| 2.24 |
| |
| 1.34 |
| |
| 7.38 |
| |
| 0.00 |
| |
| 1.23 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.00 |
| |
| - |
| |
| 0.00 |
| |
| 0.53 |
| |
| 0.00 |
| |
| 0.00 |
| |
| - |
| |
| % of total market share represented in this report: |
| |
| 68.62% |
| |
| 1.15 |
| |
| 1.72 |
| |
| 1.93 |
| |
| - |
| |
| 2.29 |
| |
| - |
| |
| 1.12 |
| |
| 0.77 |
| |
| - |
| |
| - |
| |
| - |
| |
| 1.03 |
| |
| 0.69 |
| |
| - |
| |
| - |
| |
| - |
| |
| 0.84 |
| |
| - |
| |
| - |
| |
| - |
| |
| page 6 |
| |
| Complaint Index Report Indexes by line: Individual Life |
| |
| Cocode |
| |
| Company Name |
| |
| 60399 |
| |
| American Family Life Insurance Company |
| |
| 60488 |
| |
| American General Life Insurance Company |
| |
| 63088 |
| |
| Farm Bureau Life Insurance Company |
| |
| 65838 |
| |
| John Hancock Life Insurance Company USA |
| |
| 58033 |
| |
| Knights Of Columbus |
| |
| 65676 |
| |
| Lincoln National Life Insurance Company |
| |
| 65935 Massachusetts Mutual Life Insurance Company |
| |
| 66044 Midland National Life Insurance Company |
| |
| 91596 |
| |
| New York Life Insurance & Annuity Corporation |
| |
| 66915 |
| |
| New York Life Insurance Company |
| |
| 67091 |
| |
| Northwestern Mutual Life Insurance Company |
| |
| 67466 |
| |
| Pacific Life Insurance Company |
| |
| 67644 |
| |
| Penn Mutual Life Insurance Company |
| |
| 65919 |
| |
| Primerica Life Insurance Company |
| |
| 68136 |
| |
| Protective Life Insurance Company |
| |
| 79227 |
| |
| Pruco Life Insurance Company |
| |
| 68241 |
| |
| Prudential Insurance Company Of America |
| |
| 69108 |
| |
| State Farm Life Insurance Company |
| |
| 56014 |
| |
| Thrivent Financial For Lutherans |
| |
| 86231 |
| |
| Transamerica Life Insurance Company |
| |
| 69868 |
| |
| United Of Omaha Life Insurance Company |
| |
| % of total market share represented in this report: |
| |
| 2021 Market Share |
| |
| 2021 Complaints |
| |
| 2021 Complaint |
| Index |
| |
| 2020 Complaint |
| Index |
| |
| 2019 Complaint |
| Index |
| |
| 1.85% |
| |
| 1.92% |
| |
| 3.91% |
| |
| 1.79% |
| |
| 2.56% |
| |
| 2.90% |
| |
| 4.05% |
| |
| 3.84% |
| |
| 2.32% |
| |
| 4.30% |
| |
| 11.52% |
| |
| 2.51% |
| |
| 1.33% |
| |
| 1.34% |
| |
| 2.19% |
| |
| 3.93% |
| |
| 0.58% |
| |
| 4.10% |
| |
| 1.80% |
| |
| 1.93% |
| |
| 1.18% |
| |
| 61.84% |
| |
| 0 |
| |
| 21 |
| |
| 8 |
| |
| 1 |
| |
| 3 |
| |
| 3 |
| |
| 0 |
| |
| 0 |
| |
| 0 |
| |
| 3 |
| |
| 1 |
| |
| 0 |
| |
| 1 |
| |
| 0 |
| |
| 1 |
| |
| 0 |
| |
| 12 |
| |
| 3 |
| |
| 0 |
| |
| 11 |
| |
| 1 |
| |
| 0.00 |
| |
| 6.13 |
| |
| 1.15 |
| |
| 0.31 |
| |
| 0.66 |
| |
| 0.58 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.39 |
| |
| 0.05 |
| |
| 0.00 |
| |
| 0.42 |
| |
| 0.00 |
| |
| 0.26 |
| |
| 0.00 |
| |
| 11.66 |
| |
| 0.41 |
| |
| 0.00 |
| |
| 3.20 |
| |
| 0.47 |
| |
| 0.58 |
| |
| 2.19 |
| |
| 0.55 |
| |
| 0.50 |
| |
| 1.01 |
| |
| 0.31 |
| |
| 0.25 |
| |
| - |
| |
| 0.00 |
| |
| 0.38 |
| |
| 0.24 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 1.58 |
| |
| 2.09 |
| |
| 0.14 |
| |
| - |
| |
| 0.52 |
| |
| 0.28 |
| |
| 1.61 |
| |
| - |
| |
| 0.49 |
| |
| 3.76 |
| |
| 0.34 |
| |
| 0.00 |
| |
| 0.35 |
| |
| 0.27 |
| |
| 0.13 |
| |
| - |
| |
| 0.00 |
| |
| 0.21 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.33 |
| |
| 0.78 |
| |
| 0.26 |
| |
| - |
| |
| 0.21 |
| |
| 0.25 |
| |
| 2.69 |
| |
| - |
| |
| Indexes by line: Long-Term Care |
| |
| Cocode |
| |
| Company Name |
| |
| 90611 |
| |
| Allianz Life Insurance Company Of North America |
| |
| 61263 |
| |
| Bankers Life & Casualty Company |
| |
| 70729 |
| |
| Blue Cross Blue Shield of Kansas Incorporated |
| |
| 20443 |
| |
| Continental Casualty Company |
| |
| 71404 |
| |
| Continental General Insurance Company |
| |
| 70025 |
| |
| Genworth Life Insurance Company |
| |
| 64211 |
| |
| Guarantee Trust Life Insurance Company |
| |
| 65838 |
| |
| John Hancock Life Insurance Company USA |
| |
| 58033 |
| |
| Knights Of Columbus |
| |
| 65935 Massachusetts Mutual Life Insurance Company |
| |
| 65978 Metropolitan Life Insurance Company |
| |
| 71412 |
| |
| Mutual Of Omaha Insurance Company |
| |
| 66915 |
| |
| New York Life Insurance Company |
| |
| 69000 Northwestern Long Term Care Insurance Company |
| |
| 68241 |
| |
| Prudential Insurance Company Of America |
| |
| 65005 |
| |
| RiverSource Life Insurance Company |
| |
| 25178 |
| |
| State Farm Mutual Auto Insurance Company |
| |
| 56014 |
| |
| Thrivent Financial For Lutherans |
| |
| 86231 |
| |
| Transamerica Life Insurance Company |
| |
| 62235 |
| |
| Unum Life Insurance Company Of America |
| |
| 2021 Market Share |
| |
| 2021 Complaints |
| |
| 2021 Complaint |
| Index |
| |
| 2020 Complaint |
| Index |
| |
| 2019 Complaint |
| Index |
| |
| 2.16% |
| |
| 9.45% |
| |
| 2.07% |
| |
| 3.02% |
| |
| 1.66% |
| |
| 17.08% |
| |
| 3.41% |
| |
| 9.49% |
| |
| 3.07% |
| |
| 1.40% |
| |
| 4.92% |
| |
| 4.61% |
| |
| 3.06% |
| |
| 6.03% |
| |
| 2.44% |
| |
| 1.47% |
| |
| 3.00% |
| |
| 2.38% |
| |
| 4.61% |
| |
| 3.00% |
| |
| 9 |
| |
| 6 |
| |
| 2 |
| |
| 4 |
| |
| 0 |
| |
| 15 |
| |
| 1 |
| |
| 1 |
| |
| 0 |
| |
| 0 |
| |
| 1 |
| |
| 0 |
| |
| 3 |
| |
| 0 |
| |
| 3 |
| |
| 0 |
| |
| 0 |
| |
| 0 |
| |
| 7 |
| |
| 2 |
| |
| 5.63 |
| |
| 0.86 |
| |
| 1.30 |
| |
| 1.79 |
| |
| 0.00 |
| |
| 1.19 |
| |
| 0.40 |
| |
| 0.14 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.27 |
| |
| 0.00 |
| |
| 1.33 |
| |
| 0.00 |
| |
| 1.66 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 2.05 |
| |
| 0.90 |
| |
| 2.42 |
| |
| 0.64 |
| |
| 0.34 |
| |
| 3.35 |
| |
| 1.35 |
| |
| 1.24 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.00 |
| |
| - |
| |
| 1.86 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 1.07 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 0.00 |
| |
| 3.21 |
| |
| 0.00 |
| |
| 1.78 |
| |
| 0.76 |
| |
| 0.82 |
| |
| 0.81 |
| |
| 0.73 |
| |
| 0.32 |
| |
| - |
| |
| 0.14 |
| |
| - |
| |
| - |
| |
| 1.15 |
| |
| 0.94 |
| |
| - |
| |
| 0.23 |
| |
| - |
| |
| - |
| |
| 0.81 |
| |
| - |
| |
| 6.39 |
| |
| - |
| |
| % of total market share represented in this report: |
| |
| 88.33% |
| |
| page 7 |
| |
| insurance.kansas.gov Filing a Complaint |
| The Kansas Insurance Department’s Consumer Assistance Division provides free help to consumers. |
| Trained representatives can answer questions about your coverage or assist when you have a dispute |
| with your insurance company. |
| |
| How to file a complaint |
| |
| If you have tried unsuccessfully to resolve a problem with your insurance company or agent, we |
| encourage you to contact the insurance department. You may file a complaint online through our |
| website, by mail or email. We also accept complaints in-person. |
| |
| If you do need to file a formal complaint, we require the following information: |
| |
| • Your name |
| |
| • Your address |
| |
| • Your email address (if applicable) |
| |
| • The policy number |
| |
| • A clear, concise written explanation of your |
| complaint — this can be sent by postal mail, |
| fax, or filed through our website |
| |
| • Your daytime telephone number |
| |
| • Copies of supporting letters, police reports, |
| |
| • Type of insurance involved (automobile, |
| |
| homeowners, etc.) |
| |
| • The name of the insurance company, agent |
| |
| or adjuster |
| |
| notes, etc. |
| |
| • Tell us what has been done, including who |
| you’ve talked to and what you were told |
| (names, dates, times, places, etc.) |
| |
| • Desired outcome |
| |
| Do not send originals of any of your records, and keep a copy of the letter you send us. |
| |
| Contact the Kansas Insurance Department |
| |
| WEBSITE |
| |
| insurance.kansas.gov |
| |
| SOCIAL |
| |
| KSinsurancedept |
| |
| EMAIL |
| |
| kid.commissioner@ks.gov |
| kid.webcomplaints@ks.gov |
| |
| ADDRESS |
| |
| 1300 SW Arrowhead Rd. |
| Topeka, KS 66604 |
| |
| PHONE |
| |
| Main: 785-296-3071 |
| Fax: 785-296-7805 |
| |
| CONSUMER ASSISTANCE |
| HOTLINE |
| |
| 800-432-2484 |
| |
| page 8 |
| |
| Complaint Index Report 1300 SW ARROWHEAD ROAD |
| TOPEKA, KS 66604 |
| 1-800-432-2484 |
| (785) 296-3071 |
| |
| INSURANCE.KANSAS.GOV |
| KID.COMMISSIONER@KS.GOV |
| (785) 296-7805 (FAX) |
| 1-877-235-3151 (TTY/TDD) |
| |
| Vicki Schmidt, Commissioner |
| insurance.kansas.gov |
| |
| page 9 |
| |
| insurance.kansas.gov |
