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|---|---|---|---|---|---|
i need to know about exchange rates
| 32exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: i need to know about exchange rates Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
exchange rate
|
Where do you get those exchange rates?
| 32exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Where do you get those exchange rates? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
exchange rate
|
How do you determine the exchange rate?
| 32exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: How do you determine the exchange rate? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
exchange rate
|
What foreign exchange rate will I get?
| 32exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: What foreign exchange rate will I get? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
exchange rate
|
Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I think the currency exchange that's been applied is wrong.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I think the currency exchange that's been applied is wrong. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The exchange rate I was charged for a purchase was not right.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The exchange rate I was charged for a purchase was not right. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
Can you please explain why the exchange rate for the item I bought is wrong?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Can you please explain why the exchange rate for the item I bought is wrong? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
My payment has an incorrect exchange rate.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My payment has an incorrect exchange rate. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
my exchange rate looks wrong for my last payment
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: my exchange rate looks wrong for my last payment Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The exchange rate you are using is bad.This can't be the official interbank exchange rate.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The exchange rate you are using is bad.This can't be the official interbank exchange rate. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I was charged the wing amount for an item.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I was charged the wing amount for an item. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
the exchange rate on my payment was wrong
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: the exchange rate on my payment was wrong Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
Why is the exchange rate terrible? That can't be close to the actual interbank rate.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Why is the exchange rate terrible? That can't be close to the actual interbank rate. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
An incorrect exchange rate was applied to an item I bought.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: An incorrect exchange rate was applied to an item I bought. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The exchange rate was incorrect for an item I bought.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The exchange rate was incorrect for an item I bought. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The exchange rate on my payment doesn't look right
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The exchange rate on my payment doesn't look right Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate! Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
After purchasing an item I noticed the exchange rate was incorrect.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: After purchasing an item I noticed the exchange rate was incorrect. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The amount of exchange was not correct for the item i bought.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The amount of exchange was not correct for the item i bought. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The exchange rate from my card payment isn't right.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The exchange rate from my card payment isn't right. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
My exchange rate isn't correct.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My exchange rate isn't correct. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
Why was the exchange rate so wrong when I bought something!
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Why was the exchange rate so wrong when I bought something! Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
My exchange rate was wrong for an Item I bought!
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My exchange rate was wrong for an Item I bought! Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I was using a foreign currecy to make a payment and the applied the wrong rate.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I was using a foreign currecy to make a payment and the applied the wrong rate. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The exchange rate was incorrect for this item I bought.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The exchange rate was incorrect for this item I bought. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I purchased something overseas and the incorrect exchange rate was applied.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I purchased something overseas and the incorrect exchange rate was applied. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The exchange rate is incorrect for my payment.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The exchange rate is incorrect for my payment. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The item i bought exchanged rate was incorrect.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The item i bought exchanged rate was incorrect. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I'm on holiday and I noticed a different amount for exchange rate. Can you explain?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I'm on holiday and I noticed a different amount for exchange rate. Can you explain? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I bought something in another country but the exchange rate is wrong
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I bought something in another country but the exchange rate is wrong Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I bought an item and the exchange rate was wrong.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I bought an item and the exchange rate was wrong. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
Exchange rate for my card payment is wrong
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Exchange rate for my card payment is wrong Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
the exchange rate at which my card payment is at is wrong
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: the exchange rate at which my card payment is at is wrong Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
There was a problem with the exchange rate on a purchase.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: There was a problem with the exchange rate on a purchase. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I recently purchased something, and the exchange rate was wrong.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I recently purchased something, and the exchange rate was wrong. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
What if there is an error on the exchange rate?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: What if there is an error on the exchange rate? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
Why is my exchange rate wrong?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Why is my exchange rate wrong? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate. Thank you.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate. Thank you. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I used foreign currency to buy something and I think the rate applied is incorrect.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I used foreign currency to buy something and I think the rate applied is incorrect. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
This exchange rate on my purchase is wrong.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: This exchange rate on my purchase is wrong. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
Why is your exchange rate so bad?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Why is your exchange rate so bad? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The exchange rate looks wrong on a holiday purchase
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The exchange rate looks wrong on a holiday purchase Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I purchased something abroad, and the exchange rate that was applied was wrong.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I purchased something abroad, and the exchange rate that was applied was wrong. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I bought something and I take issue with the exchange rate applied.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I bought something and I take issue with the exchange rate applied. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I think there has been a mistake on my exchange rate for this purchase.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I think there has been a mistake on my exchange rate for this purchase. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
You did not give me the correct exchange rate for an item that I bought.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: You did not give me the correct exchange rate for an item that I bought. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I checked on google and the exchange rate you are using is really bad. Can you update it?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I checked on google and the exchange rate you are using is really bad. Can you update it? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I seem to have been charged to much for my holiday purchases, the exchange rate is wrong. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
In regards to my card payment, the exchange rate is incorrect.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: In regards to my card payment, the exchange rate is incorrect. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I bough an item and the exchange rate was incorrect.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I bough an item and the exchange rate was incorrect. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I question today's exchange rate for rubles into pounds. I was hoping for a better return.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I question today's exchange rate for rubles into pounds. I was hoping for a better return. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I feel as though I have been over charged for the exchange rate on my payment on last Saturday.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I feel as though I have been over charged for the exchange rate on my payment on last Saturday. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
My currency rate is inaccurate.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My currency rate is inaccurate. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The currency exchange rate was wrong for a purchase I made.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The currency exchange rate was wrong for a purchase I made. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I purchased something abroad and the incorrect exchange rate was applied.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I purchased something abroad and the incorrect exchange rate was applied. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
Your exchange rate was off. I was charged extra on my payment that I made last Saturday.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Your exchange rate was off. I was charged extra on my payment that I made last Saturday. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I was charged the wrong exchange rate on a purchase
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I was charged the wrong exchange rate on a purchase Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
Can you change the rate for the item I bought in a different currency as it is wrong?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Can you change the rate for the item I bought in a different currency as it is wrong? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The currency exchange for my purchase in foreign currency is incorrect.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The currency exchange for my purchase in foreign currency is incorrect. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I noticed the currency exchange rate was incorrect after paying for something in a foreign country.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I noticed the currency exchange rate was incorrect after paying for something in a foreign country. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
My foreign currency exchange has been applied incorrectly.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My foreign currency exchange has been applied incorrectly. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
Why isn't my purchase exchange rate correct?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Why isn't my purchase exchange rate correct? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I purchased something while traveling, and the exchange rate applied was wrong.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I purchased something while traveling, and the exchange rate applied was wrong. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
Why is the exchange rate different on my recent purchase?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Why is the exchange rate different on my recent purchase? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The fee charged when I changed rubles into British pounds was too much.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The fee charged when I changed rubles into British pounds was too much. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I wasn't charged the correct exchange rate for an item I purchased.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I wasn't charged the correct exchange rate for an item I purchased. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
Does the fee for exchange change?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Does the fee for exchange change? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The rate applied to my purchase in a foreign currency was wrong.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The rate applied to my purchase in a foreign currency was wrong. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I bought something while traveling, and the exchange rate was wrong.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I bought something while traveling, and the exchange rate was wrong. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
something is wrong with my exchange rate charge
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: something is wrong with my exchange rate charge Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much! Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I bought an item then noticed the exchange rate was wrong.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I bought an item then noticed the exchange rate was wrong. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The exchange rate applied is wrong for my international purchase.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The exchange rate applied is wrong for my international purchase. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
My card payment had the wrong exchange rate
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My card payment had the wrong exchange rate Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
They used the wrong rate when I made a purchase with foreign currency.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: They used the wrong rate when I made a purchase with foreign currency. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
Does the exchange rate change each day for purchases? There is a different rate on my purchase.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Does the exchange rate change each day for purchases? There is a different rate on my purchase. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
It seems that the rate I got is incorrect.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: It seems that the rate I got is incorrect. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
Was I charged more than I should of been for a currency exchange?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Was I charged more than I should of been for a currency exchange? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
What do i do if the exchange rate was wrong for the item i bought overseas?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: What do i do if the exchange rate was wrong for the item i bought overseas? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
What is your exchange rate between UK pounds and Russian rubles for my last transaction
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: What is your exchange rate between UK pounds and Russian rubles for my last transaction Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I think there was an error in your exchange rate.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I think there was an error in your exchange rate. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The exchange rate was not correct for the item I bought.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The exchange rate was not correct for the item I bought. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The correct exchange rate wasn't given to me for an item I purchased.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The correct exchange rate wasn't given to me for an item I purchased. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I bought something in another currency, but the exchange rate was incorrect.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I bought something in another currency, but the exchange rate was incorrect. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
the exchange rate is wrong from something I got in another country
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: the exchange rate is wrong from something I got in another country Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
The exchange rate given to me after a purchase, was incorrect
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: The exchange rate given to me after a purchase, was incorrect Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
My card payment has the wrong exchange rate
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My card payment has the wrong exchange rate Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.
| 17card_payment_wrong_exchange_rate
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card payment wrong exchange rate
|
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