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Problem Statement: In Aspen Recipe Explorer, the Initiate Download button seems to be missing. How can I get it back? | Solution: If Aspen Process Sequencer is installed, then, by design, the Initiate Download button does not appear in Aspen Recipe Explorer. It is assumed that the downloads would be done via Aspen Process Sequencer. However, if it is determined that Aspen Process Sequencer is not needed or won't be used, a registry key ... |
Problem Statement: When an offline archive is added to a reserved fileset in a repository, IP.21 does not recognize the change without deliberate action on the part of the system administrator. An IP.21 Stop/Start is one way to gain access to the data, but read on for a less intrusive method... | Solution: Use the h21mon MOUNT and DISMOUNT commands to reinitialize filesets and force IP.21 to pick up the changes without stopping the overall application.
Example procedure:
Fileset is initially reserved and contains no data.
Copy a valid, off-line archive into the reserved archive folder.
Using h21mon (%h21%\bin f... |
Problem Statement: I would like to restore and or mount filesets to my InfoPlus.21Database which have been backed up using TSK_HBAK, is it possible to achieve this using SQL+? | Solution: It is possible to achieve this using the Aspen InfoPlus.21 History Admin 1.0 Type Library.
Using SQL+
To load the History Administration Scripting Interface into SQLplus:.
Click Start | Programs | AspenTech | Aspen Manufacturing Suite | SQLplus to open SQLplus.
Click View |
Keywords: TSK_HBAK
Fileset
Referenc... |
Problem Statement: Archiver crashes. The error log show entries like:
03 Sep 03 09:30:42 - ARCHIVE: update_tree() btree_update failure: 1
03 Sep 03 09:30:42 - ARCHIVE: program shutdown | Solution: This condition may result from two InfoPlus.21 systems trying to simultaneously write data to the same set of history files. Typically this happens if a customer decides to set up a test system, and loads a snapshot from the production server on the test system. Commonly UNC filepaths are designated for the h... |
Problem Statement: By default the snapshot used by the live, running InfoPlus.21 database is stored in the following directory:
<drive>:\Program Files\Aspentech\InfoPlus.21\db21\group200
In the SAVE_SNAP record's FILE_NAME field, the name of the default snapshot is recorded for the purpose of being saved on a regul... | Solution: Before the regular interval snapshot listed in the SAVE_SNAP record is saved, a copy of the last snapshot saved is copied from the group200 directory to the SAVE_SNAPS directory and a suffix of _SAVE is added to the snapshot name. Then the regular snapshot is taken and saved into the group200 directory. There... |
Problem Statement: Some customers obtained the following error when opening Recipe Explorer:
Transition Server node of is invalid.
Please Adjust in Tools|Options and restart Process Recipe (client).
even though they are not using Transition Manager, or do not have it installed. If they insert the recipe server nodenam... | Solution: If you are not using ATM, the cause of this error is that the Download Mode key in the registry is set to Transition. To resolve this, open registry editor and navigate to HKey Local Machine\Software\AspenTech\Process Recipe\Download Mode. The Download Mode key should be set to Standard if you are not using T... |
Problem Statement: Getting error: Download destination does not exist for the specified parameter. | Solution: Check the Include non-strategy data in package checkbox.
Keywords: control
recipe
binding
References: None |
Problem Statement: When starting Recipe Explorer, ATM_EXEC.EXE process uses 100% CPU. Try killing ATM_EXEC.EXE from the NT Task Manager and it comes back! | Solution: This may be a symptom of having too many packages running or packages left on the system after completion. ATM_EXEC.exe is the process that handles the package(s) that are created in RUN mode by ATM_ADMIN. If there are no packages running, there is/should be no ATM_EXEC process.
If ATM_EXEC.exe has 100% CPU, ... |
Problem Statement: TSK_H21_INIT failed to startup with an error Cannot write out shared memory ID shows up in the TSK_H21_INIT.OUT and in Event Viewer. | Solution: TSK_H21_INIT reads the history configuration information from the files config.dat and map.dat and writes output to the file sh.id (shared memory id) in the same directory (%h21%\dat).
There could be several reasons for the error: Verify the following:
Is there sufficient disk space available (especially in t... |
Problem Statement: User gets the errors: Cannot enable ''SeBackupPrivilege'' privilege. when trying to backup the IP.21 Manager group configuration, and Cannot enable ''SeRestorePrivilege'' privilege. when trying to restore a group configuration file (.ipg). | Solution: ''SeBackupPrivilege'' and ''SeRestorePrivilege'' are operating system privileges. ''SeBackupPrivilege'' allows a user to backup files and directories, while ''SeRestorePrivilege'' allows a user to restore backup files. These rights supersede file and directory permissions. To resolve this problem, the user ha... |
Problem Statement: What is the purpose of the IP_EXCEPTION_DEV_PCT field in an IP_DIDef record? | Solution: The IP_EXCEPTION_DEV_PCT field can be used as a method to compress data. The IP_EXCEPTION_DEV_PCT field is used to specify the minimum amount (as a percentage of the difference between IP_GRAPH_MAXIMUM and IP_GRAPH_MINIMUM) that the data for the tag must change in order for the new value to be reported to the... |
Problem Statement: InfoPlus.21 database won't start after an ungraceful shutdown - it fails startup due to the fact that task TSK_H21_INIT won't start. | Solution: Retype the password for the Aspen InfoPlus.21 Task Service. To do so, in Windows 2000 open the Windows Services application (Start | Settings | Control Pannel | Administrative Tools | Services), double-click on the Aspen InfoPlus.21 Task Service, select the Log On tab, retype the password for This Account and... |
Problem Statement: How do I add a repository to an Aspen InfoPlus.21 server when the Aspen InfoPlus.21 Administrator returns the error NO SUCH RECORD when trying to add a repository. | Solution: Using the Aspen InfoPlus.21 Administrator, right-click on the ADSA name for the Aspen InfoPlus.21 Database in question, select Properties, and choose the Record Utilization tab. You will probably see that the number in the Undefined row is zero. Go to the Total box (white background) and enter a number at le... |
Problem Statement: An Aspen Calc script in transition strategy calls formulas ATM_GetRecipeValue or ATM_PutRecipeValue. These formulas are failing and are returning NULL values are writing NULL values. | Solution: There is a box, Include Non-Strategy Recipe Data in Packages, in the Control Recipe that needs to be checked. There may be Aspen Calcs that deal with parameters that are not in the Strategy's Control Recipe. If this is the case and this box is not checked, the scripts will fail because the recipe values refer... |
Problem Statement: You launch the Aspen Recipe Explorer application, get the Aspen Process Recipe splash screen, log in with the connection type, Database Server, and Database Name, click OK, and then nothing! The application does not open. | Solution: This problem generally occurs after an upgrade of Aspen Process Recipe from an older version.
It is usually related to a 3rd party component called AddFlow4.ocx. Either the component does not get installed, upgraded, or registered.
Go to C:\WINDOWS\SYSTEM32 and search for the file AddFlow4.ocx
Assuming it has... |
Problem Statement: FolderDef records are used to organize data records. This knowledge base describes how to have a newly created data record be added to a particular Folder. | Solution: There are two options which can be used to have a newly created record be associated with a particular FolderDef record.
1. Find the FolderDef record under which you want your new record to reside. Right click the folder then select New Record. The new record will be automatically added to the respective fo... |
Problem Statement: When installing Service Pack 1 for version 6, the same process used to install version 6.0 needs to be followed.
The type of service pack installation must be consistent with the method used to install Aspen Manufacturing Suite 6.0. For example, the unattended installation kit must be used for client... | Solution: The method used to install version 6.0 software needs to be exactly the same when installing Service Pack 1 for version 6.0. If it is not the same, then installing Service Pack 1 for version 6.0 will not be completed.
If you used the silent install to install version 6.0, then you must use the silent install ... |
Problem Statement: Sometimes, after upgrading InfoPlus.21 to a higher version or installing a patch, the following error message is received when trying to register a dll:
Can't find a dll entry point.
followed by the name of the dll generating the error.
What does it mean? | Solution: Generally, it means that the dll mentioned in the above error message was not registered properly by the operating system because there is an older version of this dll (from the previous install of IP.21) which was not removed from the registry by the uninstall process.
In order to solve this problem, follow ... |
Problem Statement: Is there an interface to allow the use of InfoPlus.21 data in Aspen Plus? | Solution: There is nothing in the AMS suite that could do this. However, there are two options available. Aspen OnLine will interface Aspen Plus models with IP.21. This is normally used for online control and requires a lot of configuration. The easiest approach is Aspen Simulation Workbook which is an Excel addin whic... |
Problem Statement: Will the operation node trajectory ramping stop if a dependency becomes unmet during the ramping? | Solution: When a dependency is met, the operation node starts processing. Then if the dependency becomes unmet, the operation node will stop processing and wait for the dependency to be met again before continuing. When the dependancy condition is true it equates to GO, and when false it equates to HALT.
Dependancy c... |
Problem Statement: Using the menu option, Special | Timestamp Field | Add/Modify doesn't actually allow an existing timestamp field association to be modified. So, if the timestamp field association of an existing definition record needs to be changed, a user won't have the ability to do it. | Solution: In the Definition Editor, if the value field you are trying to modify the timestamp field association for is in an update generation chain containing a timestamp field (any timestamp field), then the Special|Timestamp Field|Add/Modify doesn't work as it is supposed to (i.e. allow you to select a timestamp typ... |
Problem Statement: This knowledge base article provides troubleshooting steps for the case where data cannot be obtained from the RSLinx server and the Aspen Cim-IO for RSLinx interface returns driver status 97029. | Solution: The error code 97029 is a read failure error message. This means that Aspen Cim-IO for RSLinx can connect to the RSLinx but cannot retrieve any data.
1. The following RSLinx tools can be used to check if the data is available:
RSWho.exe
RSLread.exe
2. This error has been encountered when a firewall was im... |
Problem Statement: In previous versions of Aspen InfoPlus.21 an account named IP21GuestUser was created during the installation process. This knowledge base article describes why this account is no longer created during the installation process. | Solution: With Aspen InfoPlus.21 v2004 the IP21GuestUser account has been removed from the installation. This account was used to let the Aspen InfoPlus.21 v.2.5.1 client tools such as Aspen Process Explorer connect to newer versions of Aspen InfoPlus.21 when database security was used. Since Aspen InfoPlus.21 v.2.5.x ... |
Problem Statement: Test_API returns error 39110 (PI Communications Error) when reading a PI tag.
In addition, the message
CIMIO_PI_DS_LOGIN_FAILED, Failed to Login to the PI server
appears in the CIM-IO message log file CIMIO_MSG.LOG when starting the CIM-IO to PI DIOP processes.
Also, the PI logging file PIPC.LOG may ... | Solution: Verify the configuration file IO_PI.cfg contains a valid PI account user name and password. This is required even if the PI server is configured to use windows authentication.
Keywords: 39110
PI
communications error
CIMIO_PI_DS_LOGIN_FAILED
piut_login
IO_PI.cfg
References: None |
Problem Statement: How can an external task resolve references to EXTSKINI, EXTASKCHK, and EXTSKWAI when linking against INFOPLUS21_API.LIB? | Solution: According to the Aspen InfoPlus.21 Database API Manual, external tasks must include setcim.h and link against setcim.lib to resolve references to EXTSKINI, EXTASKCHK, and EXTSKWAI. Linking against SETCIM.LIB allows the external task access only to data contained in the local Aspen InfoPlus.21 system.
To acces... |
Problem Statement: The following error appears when modifying the historian: Please enter an existing pathname The error appears when modifying the Number of points in the repository. It can also appear when adding a new file set or changing the file set properties like Reserved, Read Only, or Mounted | Solution: The Please enter an existing pathname error is seen when a UNC path is specificed for the path in the file set or repository properties but it does not exist. First, check if the UNC directory exists. If the UNC path doesn't exist, create the UNC path or use the non UNC path. This error message could also be ... |
Problem Statement: If you run Repair from the aspenOne install do you need to reapply any Aspentech patches that have been applied previously? | Solution: No. Repair does the following:
it replaces missing files
it replaces corrupted older files
it overwrites older files
it updates registry entries
Repair works with a pre-defined list of key files and therefore may not fix all problems. It DOES NOT modify newer (patched) files therefore it is not necessary to r... |
Problem Statement: What is the definition of DISPLAY_RADIX_CODE and what are some common values? | Solution: Radix is the base of a number system.
In a decimal system, the radix or base is 10.
In a binary system, the radix or base is 2.
In an octal system, the radix or base is 8.
In a hexadecimal system, the radix or base is 16.
Records defined by IntegerFormatDef must be instructed on what format to use. Example v... |
Problem Statement: During installation, the install shield shows the searching for components message and hangs on the screen indefinitely. | Solution: Go to the Start button and run regedit. Go to the folder HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\8.0. Check the registry entry for BinDirPath. The Excel.exe file should be found in the location indicated by BinDirPath. If it Excel.exe is not in the correct pathway, the existing Excel.exe can be copied th... |
Problem Statement: How to print a strategy diagram from the Site or Master view in Aspen Process Recipe. | Solution: Start with the diagram displayed in the Site or Master view.
1. Click the (Print Icon) to display the print dialog box.
2. Click (Page Setup) to display the page setup dialog box. 2a. Fit the printed area to the page either horizontally or vertically by selecting the Width and/or Height checkboxes... |
Problem Statement: If you have upgraded your Process Recipe database from version 2.5.x to a version beyond 3.x, most likely you will have problems adding/modifying/deleting parameters, items, templates, master recipes, or control recipes. You may get duplicate entries or the entries may seem to disappear.
Once the APR... | Solution: Once the software is upgraded from 2.5.x to the desired post 3.x version:
1. Run all of the documented database migrations scripts to get the recipe database from the 2.5.2 table structure to the 4.1.2 table structure. (The 4.1.2 table structure is the same structure as 5.0.1 and 6.0.1.)
2. Once u... |
Problem Statement: There can be repetitive regenerations for Control Recipes in Aspen Process Recipe. This occurs when a Control Recipe is regenerated, it causes the need for another Control Recipe(s) to be regenerated. Once the other Control Recipe(s) is regenerated, it causes the regeneration symbol to appear on the ... | Solution: The cause of this problem is that the two or more Control Recipes have one or more Master Recipes in common and Control-Master Propagation is enabled (via Options dialog). If the Control Recipe has an assigned calculation script, then the calculation gets executed during the Regeneration process. When Control... |
Problem Statement: What is the meaning of the error from Load Records...: record ID already in use? | Solution: This error comes from using the Saved in the file option instead of Available in this system within the Load Records dialog box. If there is an existing record that already uses a record ID contained in the file, the new record can not be created. Use the Available in this system option to avoid this conflict... |
Problem Statement: How do you determine which download mode Aspen Process Recipe is using? | Solution: The download mode is defined in the following registry key.
My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\AspenTech\ProcessRecipe\Download Mode
Set the key to transition for recipe transitions via Aspen Process Sequencer, or standard for standard downloads.
Keywords: process recipe
transition manager
registry
downl... |
Problem Statement: Infoplus.21 database manual snapshot save fails with a pop-up dialog box:
System error 112 writing to file.
What does it mean? | Solution: This error means that the system cannot write to a file due to a lack of disk space on the hard drive.
Keywords:
References: None |
Problem Statement: The Infoplus.21 Task Service will not start.
Error: Could not start Aspen Infoplus.21 Task Service on local computer.
Error 1075: The dependency service does not exist or has been marked for deletion.
In the Event Viewer, the following message:
The Aspen InfoPlus.21 Task Service service depends on th... | Solution: This problem has been seen when the NobleNet Portmapper for TCP service is missing. To correct this, run the following utility to install the missing NobleNet Portmapper service:
C:\Program Files\Common Files\AspenTech Shared\Portmapper\portinst.exe
Keywords: NobleNet Portmapper
portinst.exe
References: None |
Problem Statement: When trying to assign a master recipe to a control recipe in Aspen Process Recipe, you may get the following error message:
Runtime 40009 No Current Row | Solution: This is a known bug that was reported for version 2.5x, and this problem has been fixed in v3.0. TheSolution is to upgrade to version 3.x. If you choose to stay with version 2.5x, then the workaround is to do the following:
Run the following query in SQL Server Query Analyzer to determine if you have some bad... |
Problem Statement: System administrators may have to change the IP address of the InfoPlus.21 server, but how will this affect InfoPlus.21? | Solution: Changing the IP address of the InfoPlus.21 server, or any other client or server machines, will NOT have any direct effect on InfoPlus.21 or client applications such as Aspen Process Explorer and SQLplus. The architecture of InfoPlus.21 is such that the server and clients refer to each other by nodename and l... |
Problem Statement: During an installation or upgrade, the following error might appear after selecting Install: | Solution: 1:
Stop the installation and verify that:
1. You are installing using an account that is a member of the local Administrators group.
2. The local Administrators group has Full Control permissions for the C:\WINDOWS\Installer folder
Note that depending on the machine's settings, this folder may be hidden. To d... |
Problem Statement: This knowledge base article provides an example program which illustrates how to write a C program to read history data from an IP_AnalogDef record using the history access routine RHIS21DATA. | Solution: Below is an example program which uses RHIS21DATA to read data from an IP_AnalogDef record (ATCL101) from the Aspen InfoPlus.21 demo snapshot.
Keywords: None
References: None |
Problem Statement: This knowledge base article provides a template to troubleshoot the following error which can be returned from the Aspen InfoPlus.21 API function call, RHIS21DATA()
ERRCODE = -33
Fields are not in same repeat area | Solution: RHIS21DATA() is a function which retrieves historical data from an Aspen InfoPlus.21 record's repeat area. The aforementioned error can be returned if:
? The history repeat area field referenced within the custom program is not referenced properly (not spelled correctly, etc.)
A fixed area field is ... |
Problem Statement: Can I connect a version 3.x (or higher) Aspen Calc client to an IP.21 / Aspen Calc server version 2.5.1 database? | Solution: If Aspen Calc client and InfoPlus.21 and the Aspen Calc server are on different machines, this will work. Follow the Aspen Calc installation manual''s directions on the DCOM configuration. Be sure to make the DCOM changes to BOTH the server and the IP.21 machine. This will allow you to create the calculations... |
Problem Statement: Is Aspen Process Recipe ISA S88 compliant? | Solution: S88 provides a consistent set of standards and terminology for batch control and defines the physical model, procedures, and recipes.
Aspen Process Recipe (APR) is tailored to meet the needs of the continuous and semi-continuous process and borrows from the S88 standards as appropriate. It is not designed for... |
Problem Statement: After backing up data filesets, user sees the error message:
cache entry invalid - point ID.
This error might appear if you back up data and then shift into an unused file set. But what if you are in a buffered state with your data? Data is being buffered in the event.dat file and the file set does n... | Solution: Part of h21arcck's job during initialization is to check that the cache entries match what is in the disk archive (arc.dat). If it comes across a cache entry that does not match up with what is in the archive file, then that cache entry is ignored. If they do match up, then the data in the cache entry is writ... |
Problem Statement: When trying to enter a shared drive as the path for TSK_HBAK history file location, TSK_HBAK.OUT file reports 'unable to create folders' | Solution: This problem is only seen on W2003 systems.
A work around is to create a UNC format path, for example:
\\nodename\sharename\repositoryfolder).
Keywords: Pathnames
Windows 2003
References: None |
Problem Statement: After loading an upgraded snapshot into IP.21 Administrator, some of the views become corrupted. For example, the Tags view is empty, CIM-IO view is empty or displaying details of another tag. | Solution: All the views in IP.21 Administrator (eg. Building Blocks, CIM-IO, Tags) are controlled by the PE_MainBranch record, while individual views are controlled by other records defined by PE_BranchDef. For example, the Tags view is controlled by the IP_TagsBranch record.
While upgrading the old snapshot using the ... |
Problem Statement: After a reboot the Equipment do not show in Aspen Process Sequencer Run view. | Solution: If the SQL Server Aspen Process Recipe DB is located on the same system as Aspen Process Recipe then the problem is that the Aspen Transition Manager service is starting before SQL Server. The reSolution to this is to add a dependency to Aspen Transition Manager service for SQL Server.
Execute the following... |
Problem Statement: Is there a maximum number of ODBC connections that can be made to an InfoPlus.21 database? | Solution: There is no fixed limit. It depends on the system resources available. It also depends on the executable used for TSK_SQL_SERVER.
Using sqlplsrv.exe (which was the default before aspenONE version 2004), the maximum number of ODBC connections that could be made was 58.
Using sqlplus_server.exe (which is the de... |
Problem Statement: When installing the v6.0 Service Pack 1, the Smart Agent installer is looking for a strange version of Aspen Process Recipe (APR)/Transition Manager (ATM) - something other than of v6.0. For this reason, when the APR/ATM component of the Service Pack is selected for installation, you get this message... | Solution: The version information comes from the file: [drive]:\Program Files\AspenTech\setup\uninstall\ProcessRecipe.INI
In this file, there's a section titled [Features Installed]
This section details the version information of the installed components. It will contain entries similar to:
[Features Installed]
PROCESS... |
Problem Statement: How do I load or start the AspenChem demo? | Solution: 1.A Look in one of the directories below:
A
(32-bit systems)A <Install Drive>:\Program Files\AspenTech\InfoPlus.21\db21\etc
(64-bit systems)A <Install Drive>:\Program Files(x86)\AspenTech\InfoPlus.21\db21\etc
for the demo snapshot which is named InfoPlus21Demo.snp.
2.A Shut down the Aspen InfoPlus.21 da... |
Problem Statement: The following error may appear when opening an unusable record in the Aspen InfoPlus.21 Definition Editor:
Failed to load the definition record for viewing
Repeated attempts to open the same record may result in the following error:
An unknown error in CDefRecView::OnUpdate | Solution: Ensure that the definition record appears as unusable in the Aspen InfoPlus.21 Administrator and when viewed in the Aspen InfoPlus.21 Definition Editor. If the record does not appear as unusable in both applications then toggle the record to usable then back to unusable.
The Aspen InfoPlus.21 Definition Edito... |
Problem Statement: How is reverse unit conversion in a transfer record implemented? | Solution: In order to reverse units, one has to reverse the IO_MIN_COUNT and IO_MAX_COUNT rather than the IO_RANGE_LO and IO_RANGE_HI fields.
IO_min_count
4095
IO_max_count
0
IO_range_lo
0
IO_range_hi
100
For read operations, the Cim-IO client tasks use the following equations to convert raw counts to E.U. units usi... |
Problem Statement: When creating a custom record, the Field Creation Assistant is used to locate a specific field (Fields > New > Field). However a search for the field generates no returns, as if the field name doesn't exist in IP.21. | Solution: The field being searched for has a Field Pointer that is a duplicate of one already contained in the custom definition. This is not allowed. As a result, the Field Creation Assistant only returns field names that can be validly added.
Background:
FIELD_NUMBERs are displayed in IP.21 as a 4-digit hex value. Th... |
Problem Statement: This | Solution: provides information on how to configure a CommandDef record to execute an operating system command.Solution
Using the InfoPlus.21 Manager, create and start external task TSK_SYSC, which executes..\Program Files\AspenTech\InfoPlus.21\db21\code\syscmd.exe.
For more information about creating an external task... |
Problem Statement: Are there any reported problems for InfoPlus.21 systems after installing Microsoft Security Bulletin MS03-039? (This security patch fully supersedes the patch provided in MS03-026, as well as the one provided in MS01-048.) | Solution: Many customers have asked about MS03-039. There has only been one customer who reported a problem with InfoPlus.21 functionality after installing the patch. Since many customers have installed the patch and seen no problems, this issue may or may not have been directly related to the patch installation:
After... |
Problem Statement: Cannot set value of timestamp field to the same time history timestamp (microseconds). For example, if two values are added to history with the same timestamp, the history system adds a microsecond (00:00:00.000001) to differentiate between the two. However, if you try to update a record's timestamp ... | Solution: The history system can use microseconds (6 digits after the decimal point), but the database fields can only use decamillaseconds (4 digits after the decimal point). So the only way to store this value is in a character string. In your custom record, change the field from a Time Stamp type to a Character type... |
Problem Statement: Starting the database from the Infoplus.21 Administrator tool produces error, System Error 1450 | Solution: Troubleshooting checklist for System Error 1450
1. If Trying to load the snapshot when accessing the IP.21 Administrator via Terminal Services - Terminal Server does not work with the InfoPlus.21 client application. Please refer toSolution 115637 for more details.
2. According to Microsoft documentation, Syst... |
Problem Statement: This knowledge base article provides a troubleshooting template to follow when Aspen Recipe Explorer (or a custom application written with the Aspen Process Recipe API) cannot communicate with the Aspen Process Recipe server component. | Solution: Please follow these steps to troubleshoot connectivity problems between Aspen Process Recipe client and server components.
? The client and server computers should be able to ping one another by name.
If your network supports reverse name lookup, you should ideally be able to successfully run nslook... |
Problem Statement: The asctoarc.exe tool is used to build an InfoPlus21 fileset. After loading the fileset, the user applies the h21arcck.exe utility to check the newly populated fileset. The error message below might occur if a user processes a text file that is too large for the asctoarc.exe utility to process.
The o... | Solution: There is a provision in the code of the asctoarc.exe tool to handle this error. By default, the buffer size in the code is set to 256. The 2004.ata input text file contains a line with 511 characters. The buffer size could be increased by specifying the -h nnn command line argument where nnn=value to the powe... |
Problem Statement: How to apply data compression to records defined by IP_TextDef? | Solution: There is a field in records defined by IP_TextDef called IP_COMPRESSION. The default value for this field is OFF - which is equivalent to no data compression. Setting this field to ON sets the data compression feature. This will store data in history only after a change in value. This will prevent the same te... |
Problem Statement: Within the InfoPlus.21 Administrator, the following error messages might appear based on the following actions:
1. Action: Cannot create a new group Error message: security repository already exists
2. Action: Cannot delete a group Error message: access is denied | Solution: You have to visit the registry entry of the InfoPlus.21 server to fix the problem.
1. Go to: Start | Run
2. Type regedit <enter>
3. Goto: HKEY_LOCAL_MACHINE\SOFTWARE\AspenTech\SEcurity\RegistrySecurity Server
4. Deleted the reg key under RegistrySecurity Server
5. Rebooted the se... |
Problem Statement: How can one install the Aspen InfoPlus.21 API (Application Programming Interface) on a machine so that custom applications can connect to the InfoPlus.21 databases? | Solution: Installing Aspen InfoPlus.21 will place the necessary API files on the disk, including the infoplus21_api.h and infoplus21_api.lib files.
For complete instructions on how to use these files please see the 'Aspen InfoPlus.21 Database API Manual'. It is located on the AspenTech Software Support website:
support... |
Problem Statement: When Aspen Process Recipe (APR) is running with Aspen Process Sequencer aka Aspen Transition Manager, there are several different processes running in the NT Task Manager at various times: ATM_SERVICE, ATM_ADMIN, ATM_EXEC, and ATM_IP21. This article discusses the purposes of each of these components. | Solution: ATM_SERVICE.exe is the process that runs in the NT Task Manager; it is started by the Aspen Transition Manager Service (in the Control Panel | Services). It's purpose is to start the ATM_ADMIN.exe process when the machine is rebooted.
NOTE: Do not rely on ATM_SERVICE.exe to shutdown the other components when ... |
Problem Statement: The InfoPlus.21 Database API Manual describes how to link with the correct header files and library files in order to use the Aspen InfoPlus.21 Application Interface (API). For those users who are new to programming with the Aspen InfoPlus.21 API, it can be difficult to set up a project which links a... | Solution: A sample C++ project created with Microsoft Visual Studio 6.0 is attached to this knowledge base article. To use this example project:
1. Unzip the file IP21APITest.zip to the directory where the Microsoft Visual Studio project files are normally stored. For example,
Program Files\Microsoft Visual Studi... |
Problem Statement: This knowledge base article provides a troubleshooting template to use when TSK_DBCLOCK hangs during a normal InfoPlus.21 (IP.21) startup. | Solution: Please use these tests to troubleshoot a TSK_DBCLOCK process which does not start:
1. Is TSK_DBCLOCK using any CPU when viewed in the Windows Task Manager? If TSK_DBCLOCK is using CPU then let it keep processing for a while to see if it completes.
2. Are there any error messages in the TSK_DBCLOCK... |
Problem Statement: You have future timestamps in one or more fields in memory for records and there is no way the data came that way from Cim-IO. And, you know for sure that the time on the machine was not set to the future. What could be going on? | Solution: The future dates may be a result of the interpretation of normal timestamps displaying data 4 years in the future. A normal timestamp is a 32-bit value representing the number of tenths of a second since the start of a four year period. Extended timestamps are a normal timestamp with an extra word containing ... |
Problem Statement: Sometimes when trying to place an existing strategy in Edit mode in Aspen Process Recipe Explorer, the following error message appears:
Error Source = RecipeExplorer
Error: -2147221163
Description: Method '~' of object '~' failed
and the strategy cannot be edited.
This problem usually occurs if a pre... | Solution: Initial suggestions:
-- ReviewSolution # 107677.
-- Check if the Security server URL in AFW Tools on the client PC experiencing the problem is pointing to the correct ALS server; the URL should have the server name or its IP address in its path (see example below):
http://FIRSTWAVE1/AspenTech/AFW/Security/pfw... |
Problem Statement: Customers may have a backup IP.21 server which they may switch to in case they need to do maintenance work on the primary IP.21 server. When switching over to the backup server, just follow the procedure below to ensure a smooth transition with minimal data loss. | Solution: This procedure assumes the following:
the backup server has a different name from that of the primary IP.21 server.
the CIMIO server is on a different machine from the IP.21 server.
Things to do before carrying out the switchover:
1. Install the same set of IP.21 software on the backup server.
2. Co... |
Problem Statement: How to add a new engineering unit? | Solution: To add a new engineering unit via the Aspen InfoPlus.21 Administrator, you will need to determine what format record is used by the field IP_ENG_UNITS (for all standard records) or ENG UNITS (for records defined by PMCAnalogDef).
The following example shows how it's done for records using IP_ENG_UNITS:
1. ... |
Problem Statement: Recent values for tags are not presented in the record's History Repeat Area in the Aspen InfoPlus.21 Administrator. Recent tag data is visible in other client tools (Aspen Process Explorer, Aspen SQLplus, etc.). | Solution: The History Lookup Parameters should be changed in the Aspen InfoPlus.21 Administrator. There are two ways to access the History Lookup Parameters
1. From the Aspen InfoPlus.21 Administrator click View | History Lookup...
2. From the Aspen InfoPlus.21 Administrator Toolbar: Click on the History Lookup... |
Problem Statement: Every time a Process Recipe package is created, a new package ID is generated and a new ATM_ASYNCDef record, ATM_ASYNCxxx (where xxx is the package ID), is created in the Infoplus.21 database. If there is no procedure established to delete the ATM_ASYNCxxx record when the package is deleted, the site... | Solution: The problem can be solved by either deleting the old and no longer needed ATM_ASYNCxxx records from the database or by increasing the Free Space in the Properties of the IP.21 database (in the IP.21 Administrator).
NOTE: In some cases it may be necessary to increase the size of the snapshot to accomplish this... |
Problem Statement: The APIInfoDef records were created to allow users to monitor usage and troubleshooting information in regards to each API server process which connects to the Aspen InfoPlus.21 database. This knowledge base article describes each field in the APIInfoDef record structure. | Solution: When an InfoPlus.21 API server starts up, it creates a record defined by APIInfoDef, if such a record having the related name does not already exist. The name of the record created depends upon the InfoPlus.21 API server task name.
Task Name
Record Name
Client
TSK_ADMIN_SERVER
ADMIN_SERVER
InfoPlus.21 Admin... |
Problem Statement: A few of our customers who have had problems with Aspen Process Explorer or @aGlance Client tools and they would discover that although they installed the Aspen Desktop, they did not have the Portmapper Service added to their list of Services.
We have only seen this on Win2000 machines and most often... | Solution: Inside the C:\Program Files\Common Files\ Aspen Tech Shared\Portmapper directory there is an executable called portinst.exe Executing that portinst program will cause the Service to be correctly built.
Keywords: Portmapper
Portinst
Noblenet
Portmap
References: None |
Problem Statement: Error Client has lost connection with the AspenTransition Manager Server occurs when attempting to run a strategy from a Recipe client | Solution: Register ATM_WebDataProvider
? Stop the Recipe Explorer
Open a command window
Go to ..\Program Files\AspenTech\ProcessRecipe\Bin
At the prompt run ATM_WebDataProvider.exe /regserver
Start the Recipe Explorer and try the package again
If this does not resolve the issue copy ..\transition manager\bi... |
Problem Statement: This knowledge base article describes why the message
GMT offset not specified in config file
can be returned to the setcimrpc.log file when attempting to connect to an Aspen InfoPlus.21 database using the Aspen InfoPlus.21 Application Programming Interface (API). | Solution: This is a common message and is simply informational. This message indicates that the GMT offset is not set up. Since Aspen InfoPlus.21 does not use GMT offsets other that what is set in the operating system's time properties, this message can be safely disregarded.
Keywords: UTC
zulu
References: None |
Problem Statement: Beginning with V7.3.0.2 | Solution: Article 134042 explains why an upgrade of Aspen InfoPlus.21 to v7.3.0.2 or later, now contains a new History Repository by the name of TSK_DHIS_AGGR with 3 filesets on the 'C' drive.
The question may be asked as to how that repository was added without user intervention.
The file Config.Dat is a disk resident... |
Problem Statement: When attemting start InfoPlus.21, the startup fails on the loaddb task. The following error appears.
Error starting task loaddb.
The loaddb.out file contains one of the following errors.
? System error 2 opening file
System error 3 opening file
System error 5 opening file
In addit... | Solution: The error appears if the loaddb task is unable to access the snapshot file. There are three possible reasons for this.
Error 2 indicates that an incorrect file name is used. Error 3 indicates that the path is incorrect. Finally, error 5 indicates that the account used to start the Aspen InfoPlus.21 Task Ser... |
Problem Statement: When attempting to run h21arcck or h21mon > CHECK, the error message Invalid history set is received. | Solution: The error message indicates that the repository name is not recognized.
Check to ensure the name is typed correctly and note that the input is case sensitive. If the repository name contains one or more blank spaces, enclose the name in double quotes.
Keywords:
References: None |
Problem Statement: This knowledge base article illustrates how to set a QueryDef record to execute when a field in another record changes value. | Solution: For this example, assume you want to execute the QueryDef record, TBQuery, whenever the IP_Input_Value of the record atcai changes. The steps to configure the QueryDef record would be:
1. Create the QueryDef record, TBQuery. This is most easily done through the Aspen SQLplus Query Writer through the Record ... |
Problem Statement: The maximum past time (Max_Past_Time) can be specified in the HistoryParameters record in IP.21. It is also possible to change the parameter in the InfoPlus.21 Administrator. To do so, right click on the repository and select Properties. The past and future times can be specified in the Repository ta... | Solution: 103981. The following information pertains only to IP.21 6.0 and higher.
Keywords: past
history
data
administrator
References: None |
Problem Statement: What is the purpose of the cache.dat file? | Solution: The cache.dat is a file that holds the last 5 minutes worth of data in the portion of history shared memory known as the cache. This is the portion where the tags are organized by record ID and held in individual slots before they are written to disk. Every 5 minutes, this cache is captured and saved on disk ... |
Problem Statement: This knowledge base article outlines the various methods one can use to write client applications in Java which communicate with an InfoPlus.21 server. | Solution: The Aspen InfoPlus.21 programming interface (API) is not supported to be called from Java. Therefore, virtually all customers write their custom Java Aspen InfoPlus.21 client applications using JDBC.
Since Aspen InfoPlus.21 can function as an OPC server, another option is to write a custom Java application ... |
Problem Statement: Error 39110 is an error that may be seen when configuring Aspen Cim-IO for PI. In simple terms the error means that the Cim-IO Server cannot connect to the PI Api. Our kb articles 133492 and 116167 describe | Solution: s that repair most of the causes of this error, but one more cause has been discovered.
Usually AspenTech would recommend that users create new Logical Devices via the wizard found by right-clicking on the I/O icon in the Aspen InfoPlus.21 Administrator. However, the PI Api is very sensitive to such as naming... |
Problem Statement: If the password is incorrect for the InfoPlus.21 Task Service (located in the control panel) then the following error message will appear:
Error during startup: Overlapped IO Operation in Progress | Solution: The following steps will remove the error message and InfoPlus.21 will start up upon reboot.
Go to: Start | Settings | Control Panel | Administrative Tools | Services
Check to see if the InfoPlus.21 Task Service is started and if it is set to be started automatically.
Double-click on the service to verify tha... |
Problem Statement: Getting FYSNC errors while installing CIMIO for PI on VMS:
%LINK-W-NUDFSYMS, 1 undefined symbol:
%LINK-I-UDFSYM, FSYNC
%LINK-W-USEUNDEF, undefined symbol FSYNC referenced
in psect $LINK$ offset %X00000180
in module GEN_UTIL file | Solution: Add a reference to sys$share:vaxcrtl/shr or sys$library:vaxcrtl/lib in the tcpip.opt file and run the install again.
Keywords:
References: None |
Problem Statement: How to add additional records to the OPC UA DA address space? | Solution: The DA folder represents a filtered view by including only a subset of the Aspen InfoPlus21 records. Specifically, the folder contains only those records categorized as ?data access?, such as IP_AnalogDef, IP_DiscreteDef, and IP_TextDef. When showing tags under the DA folder, only a subset of the attributes (... |
Problem Statement: When launching the InfoPlus.21 Administrator the following error message pops up upon selecting the target database:
Failed to open RPC Transport
As a result, the IP.21 database is not accessible via the InfoPlus.21 Administrator or the SQLplus client. The InfoPlus.21 database and all related tasks a... | Solution: Troubleshooting steps:
1. Make sure TSK_ADMIN_SERVER is running in the InfoPlus.21 Manager.
2. Verify that the Aspen InfoPlus.21 Task Service service is running.
3. Verify that the NobleNet PortMapper for TCP service is running.
4. Restart the above services even if they are currently ... |
Problem Statement: What are the possible values and their meanings for the CalculationStatus property of the CalculationObject in the Aspen Calc COM API? | Solution: Check below a list of calculation status:
     0 = Normal Â
     1 = Sandbox
     2 = On Schedule
     3 = On Schedule, Sandbox
     4 = Error
     5 = Error, Sandbox
     6 = Error, On Schedule                               Â
   Â... |
Problem Statement: Several methods can be used to stop and start an InfoPlus.21 database. | Solution: 1. From the IP.21 Manager
Click on the STOP InfoPlus.21 button to stop the database or click on the START InfoPlus.21 button to start the database.
2. From the IP.21 Administrator
Right click on the nodename of the InfoPlus.21 Server, and choose the Stop Database or Start Database option.
3. From a DOS Pr... |
Problem Statement: A Dependency Node causes a transition to pause until a specified condition is met. A simple condition specified by something like a = 1 causes the transition to stop processing until the parameter value in the recipe or in the process, a, is equal to the integer value of 1. This value of 1 may be com... | Solution: If the item/parameter a is set up in APR as an integer data type, then a condition of a = 1 where 1 = manual will never be met. If, however, the item/parameter is set up in APR as a character string data type, then the condition of a = 1 can be changed to be a = manual. Then, when the integer value does indee... |
Problem Statement: There are cases where some customers have had two different records running in parallel and collecting the same data at the same frequency. This could be on the same system - two different repositories, or two different systems. If one of the systems or repositories went down for whatever reason, the... | Solution: The answer to the above questions is to use Excel Addin to extract data from one record and then use SQLplus to insert it into the history repeat area of the other one. In fact, there are multiple ways in which it could be done.
The best approach would be to first extract the data out of record1, and save it ... |
Problem Statement: Changing the value for day_start in the [C21_AGGREGATES] section of the c21_config file does not work. | Solution: Since v2.0, this has been replaced with the AGGREG_DAY_START field in the the HistoryParameters record. This record is defined by HistoryParamDef.
Keywords: Day_Start
aggreg_day_start
start of day
start_of_day
configuration
References: None |
Problem Statement: Does the database needs to be stopped or paused before running the H21ARCCK command? | Solution: AspenTech recommends that you stop history storage with h21arcstop before you use this command. However, you can use the -b parameter to check any archive (except the current archive) while the history storage is running.
Assuming that you stop history storage to run h21arcck, be certain to start history stor... |
Problem Statement: What are the security recommendations for the shared folders created by Aspen InfoPlus.21 (IP.21) database installation? | Solution: The three IP.21 shared directories (arcs, etc, Group200) are created on an IP.21 server computer only so that an InfoPlus.21 Administrator application running on a remote client computer can work correctly.
Until recently, these shares were created with Everyone having Full Control. The user could then restri... |
Problem Statement: This knowledge base article explains the possible causes for the error message:
Insert Error: Column name or number of supplied values does not match table definition | Solution: This error message can occur for the following reasons.
A mismatch in client/server Aspen Process Recipe versions. In this case the Aspen Process Recipe client may try to update a database table which contains different fields than the Aspen Process Recipe client expects.
A user without Aspen Framework (AFW)... |
Problem Statement: How can a repository queue state be checked from a C program?
In order to display the Event Queue Summary for a Repository, a user would typically use these steps:
1. Start | Programs | Aspentech | Aspen Manufacturing Suite | Aspen InfoPlus.21 | InfoPlus.21 Administrator
2. Expand: InfoPl... | Solution: The attached zip file contains the scripts to run within a C program environment. The scripts allow you to display the Event Queue Summary for any Repository. Note: thisSolution is only supported when run local to an Aspen InfoPlus.21 (IP.21) server.
The attached .doc file contains an example SQLplus query, w... |
Problem Statement: Aspen Calc formulas can sometimes go into a state where the status is in Error. Is there any way to monitor these formulas, and receive a report of which ones are in error? | Solution: The following query will list any calculations that have an error status. It can be further adapted for your specific needs.
local CalcCmd, list, i int, calcnames, statuses;
CalcCmd = createobject('CalcScheduler.CalcCommands');
list = CalcCmd.GetCalculationSummary();
if isarray(list) then
calcnames = li... |
Problem Statement: When using the Definition Editor to modify a copy of an existing definition record, errors may occur when modifying the properties of some fields:
ip_trend_value has a quality status field
ip_trend_value has a history source | Solution: Many of the fields in Aspen InfoPlus.21 Definition records are linked to key fields within the record. The link between the fields must be removed before modifying the properties of these fields.
For Example:
Modifying the field IP_Trend_Value in a copy of IP_AnalogDef will cause the errors mentioned above. R... |
Problem Statement: As of version 5.0, Aspen Calc has the ability to use On-Demand calculations. On-Demand calculations include stored calculations (which are saved to a file then reused) and ad-hoc calculations (which are typed directly into a client application such as Process Explorer).
On-Demand calculations can be ... | Solution: Each client will need to have Aspen Calc installed locally on their PC in order to use a stored calculation. The stored calculation must then exist locally on the client's PC.
The stored On-Demand calculations will exist in the following folder:
Program Files\AspenTech\Aspen Calc\Apps\OnDemand\Calc
Move t... |
Problem Statement: When running the Aspen PlateFin program, the Input | Exchanger Geometry | Layer Types form is blank. | Solution: This may occur if a graphics control has not been correctly registered during the installation process. To register, you will need Administrator privilege to run the Version Control Utility. This utility can be found from the Start Menu | All Programs | AspenTech | Exchanger Design and Rating V7.x.x then look... |
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