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{"session_id": "7a358091-2eca-41ab-8396-d7b45dfac515", "User": "User>> Hey", "Chatbot": "Bot>> Hello! How can I assist you today? If you have questions about SFU's health and counselling services, here are some quick points:\n\n1. **Access to Services**: \n - SFU students can visit health clinics on the Burnaby and Vancouver campuses.\n - Appointments with doctors and nurses can be made for in-person, virtual, or phone consultations at no cost.\n\n2. **Resources and Support**:\n - SFU offers health and well-being outreach events and programs, such as health peers and HI-FIVE.\n - There are also evaluations to understand the student experience and provide coordinated, culturally appropriate support.\n\nFor more details, you can visit [SFU Health & Counselling](https://www.sfu.ca/students/health/) or check out their [Wellbeing Framework](https://www.sfu.ca/healthycampuscommunity/about/wellbeing-framework.html).\n\nFeel free to ask if you need more information!", "datetime": "2025-08-08T03:43:00.567252", "Query_rewrite_log": "History: INIT_U\nINIT_B\nUser: Hey\nRewrite: Hello! How can I assist you with SFU health and counselling services today?", "retrieval_log": "Query: Hello! How can I assist you with SFU health and counselling services today?\nIndex: 0\nQuestion: How can SFU students access the health and counselling services on campus?\nAnswer: SFU students can access health and counselling services on campus by visiting the student health clinics on Burnaby and Vancouver campus, booking appointments with doctors and nurses, and exploring resources and support options available. Services are provided in-person, virtually, or by phone at no cost to SFU students.\nFile: 0\nURL: https://www.sfu.ca/students/health/\nSimilarity: Question How can SFU students access the health and cou...\nAnswer SFU students can access health and counselling...\nFile 0\nURL https://www.sfu.ca/students/health/\nQuestionEmbedding [0.0157124418765306, -0.0066529265604913, 0.00...\nSimilarity 0.925531\nName: 1737, dtype: object\nIndex: 1\nQuestion: What resources and support services are provided by SFU Health & Counselling Services?\nAnswer: - Health and well-being outreach events and/or programs (such as health peers, HI-FIVE, online training)\n- Qualitative and program specific evaluation to understand the experiences of students in programs and their impacts\n- Support services provided in partnership with others across Student Services and the university to provide coordinated, accessible and culturally appropriate support to students\nFile: 0_3_3\nURL: https://www.sfu.ca/healthycampuscommunity/about/wellbeing-framework.html\nSimilarity: Question What resources and support services are provid...\nAnswer - Health and well-being outreach events and/or...\nFile 0_3_3\nURL https://www.sfu.ca/healthycampuscommunity/abou...\nQuestionEmbedding [0.0133959092199802, 0.0038288014475256, 0.009...\nSimilarity 0.917678\nName: 801, dtype: object\nIndex: 2\nQuestion: How can I book an appointment with a service provider at Health and Counselling Services at SFU?\nAnswer: You can call ahead to book an appointment with a service provider at Health and Counselling Services at SFU.\nFile: 0_9_2_1\nURL: https://www.sfu.ca/content/dam/sfu/students/health/pdf/Grad%20Student%20Support%20Doc.pdf\nSimilarity: Question How can I book an appointment with a service p...\nAnswer You can call ahead to book an appointment with...\nFile 0_9_2_1\nURL https://www.sfu.ca/content/dam/sfu/students/he...\nQuestionEmbedding [0.0098576387390494, -0.0035897952038794, -0.0...\nSimilarity 0.913344\nName: 1628, dtype: object\nIndex: 3\nQuestion: How can SFU faculty and staff access health and well-being resources and support services?\nAnswer: - Call 1.844.451.9700 for a staff/faculty consultation\n- Contact SFU Health and Counselling Services during office hours\n- View available on-demand workshops and outreach opportunities\n- Explore health and well-being resources and support services for SFU faculty and staff\n- Burnaby campus: 778.782.4615\n- Vancouver campus: 778.782.5200\n- Surrey campus: 778.782.5200\nFile: 0_1_1_11_2\nURL: https://www.sfu.ca/students/health/faculty-staff/faculty-staff-resources.html\nSimilarity: Question How can SFU faculty and staff access health an...\nAnswer - Call 1.844.451.9700 for a staff/faculty cons...\nFile 0_1_1_11_2\nURL https://www.sfu.ca/students/health/faculty-sta...\nQuestionEmbedding [0.0155846159905195, -0.0114623606204986, -0.0...\nSimilarity 0.91243\nName: 35, dtype: object\nIndex: 4\nQuestion: How can SFU students access counselling services online?\nAnswer: - Book a Rapid Access Appointment directly with Tricia-Kay Williams\n- Appointments can be made for in person, virtually, or by phone\n- Book online with any counsellor who can then refer you to Tricia-Kay during your intake appointment\nFile: 0_3_2_6\nURL: https://www.sfu.ca/students/health/resources/identity/black-students.html\nSimilarity: Question How can SFU students access counselling servic...\nAnswer - Book a Rapid Access Appointment directly wit...\nFile 0_3_2_6\nURL https://www.sfu.ca/students/health/resources/i...\nQuestionEmbedding [0.0046018962748348, -0.0045647299848496, 0.00...\nSimilarity 0.910357\nName: 780, dtype: object\nIndex: 5\nQuestion: What other support options and counselling services are available at SFU Health and Counselling Services?\nAnswer: - Group counselling\n- Online self-help resources\n- MindShift Application\n- Black Counsellor, Tricia Kay Williams\n- Indigenous Clinical Counsellors\n- Elders Program Drop-in\n- Cultural Connections workshop\n- ISC counsellors\n- Doctor, nurse, or counsellor appointments through Health and Counselling services\nFile: 0_3_2_5\nURL: https://www.sfu.ca/students/indigenous/wellness.html\nSimilarity: Question What other support options and counselling ser...\nAnswer - Group counselling\\n- Online self-help resour...\nFile 0_3_2_5\nURL https://www.sfu.ca/students/indigenous/wellnes...\nQuestionEmbedding [0.0104496097192168, 0.0031159783247858, 0.007...\nSimilarity 0.909189\nName: 753, dtype: object\nIndex: 6\nQuestion: How can I get more information about the counselling services offered at SFU?\nAnswer: You can contact your CAL disability advisor.\nFile: 0_3_8_9\nURL: https://www.sfu.ca/students/health/get-support/support-groups/groups/experiencing-autism.html\nSimilarity: Question How can I get more information about the couns...\nAnswer You can contact your CAL disability advisor.\nFile 0_3_8_9\nURL https://www.sfu.ca/students/health/get-support...\nQuestionEmbedding [-0.0006963061168789, 0.0003611407009884, -0.0...\nSimilarity 0.908256\nName: 1056, dtype: object\nIndex: 7\nQuestion: What are the contact details for Health & Counselling Services at SFU?\nAnswer: Phone: 778-782-4615\nWebsite: Click to view website >\nFile: 0_1_1_11_3\nURL: https://www.sfu.ca/students/health/faculty-staff/response-guide.html\nSimilarity: Question What are the contact details for Health & Coun...\nAnswer Phone: 778-782-4615\\nWebsite: Click to view we...\nFile 0_1_1_11_3\nURL https://www.sfu.ca/students/health/faculty-sta...\nQuestionEmbedding [0.0070271557196974, 0.0041900239884853, 0.002...\nSimilarity 0.907128\nName: 56, dtype: object\nIndex: 8\nQuestion: How can I contact Health & Counselling at SFU on the Burnaby, Vancouver, and Surrey campuses?\nAnswer: Burnaby campus: 778.782.4615\nVancouver campus: 778.782.5200\nSurrey campus: 778.782.5200\nFile: 0_9_4\nURL: https://www.sfu.ca/students/health/get-support/support-groups/groups/suicide-prevention.html#course\nSimilarity: Question How can I contact Health & Counselling at SFU ...\nAnswer Burnaby campus: 778.782.4615\\nVancouver campus...\nFile 0_9_4\nURL https://www.sfu.ca/students/health/get-support...\nQuestionEmbedding [0.0065411166287958, -0.0082345027476549, -0.0...\nSimilarity 0.907089\nName: 1664, dtype: object\nIndex: 9\nQuestion: How can I access free, confidential counselling support as an SFU student?\nAnswer: - Through the My SSP app\n- Contact the front desk during operating hours at 778-782-4615\n- Call the Crisis Centre in BC or Canada 24/7/365\n- Call the crisis line at 1-800-784-2433 (1-800-SUICIDE)\n- Contact the Crisis Centre at Burnaby campus: 778.782.4615, Vancouver campus: 778.782.5200, Surrey campus: 778.782.5200\nFile: 0_3_4\nURL: https://www.sfu.ca/students/health/get-support/talk-now.html\nSimilarity: Question How can I access free, confidential counsellin...\nAnswer - Through the My SSP app\\n- Contact the front ...\nFile 0_3_4\nURL https://www.sfu.ca/students/health/get-support...\nQuestionEmbedding [0.0128788892179727, -0.0129730924963951, 0.00...\nSimilarity 0.902647\nName: 803, dtype: object\n"}
{"session_id": "7a358091-2eca-41ab-8396-d7b45dfac515", "User": "User>> how to book appointment?", "Chatbot": "Bot>> To book an appointment with SFU Health and Counselling Services, you can:\n\n1. **Call Ahead**: Simply call their number to schedule an appointment with a service provider.\n\n2. **Contact for Case Management**:\n - Phone: 778 782 5699\n - Email: ssrr@sfu.ca\n\nFor further information, you can visit their contact page at [SFU Student Support](https://www.sfu.ca/students/studentsupport/contact-us.html).\n\nIf you have more questions or need assistance, feel free to ask!", "datetime": "2025-08-08T03:45:44.992459", "Query_rewrite_log": "History: Hey\nHello! How can I assist you today? If you have questions about SFU's health and counselling services, here are some quick points:\n\n1. **Access to Services**: \n - SFU students can visit health clinics on the Burnaby and Vancouver campuses.\n - Appointments with doctors and nurses can be made for in-person, virtual, or phone consultations at no cost.\n\n2. **Resources and Support**:\n - SFU offers health and well-being outreach events and programs, such as health peers and HI-FIVE.\n - There are also evaluations to understand the student experience and provide coordinated, culturally appropriate support.\n\nFor more details, you can visit [SFU Health & Counselling](https://www.sfu.ca/students/health/) or check out their [Wellbeing Framework](https://www.sfu.ca/healthycampuscommunity/about/wellbeing-framework.html).\n\nFeel free to ask if you need more information!\nUser: how to book appointment?\nRewrite: How do I book an appointment with SFU Health and Counselling Services?", "retrieval_log": "Query: How do I book an appointment with SFU Health and Counselling Services?\nIndex: 0\nQuestion: How can I book an appointment with a service provider at Health and Counselling Services at SFU?\nAnswer: You can call ahead to book an appointment with a service provider at Health and Counselling Services at SFU.\nFile: 0_9_2_1\nURL: https://www.sfu.ca/content/dam/sfu/students/health/pdf/Grad%20Student%20Support%20Doc.pdf\nSimilarity: Question How can I book an appointment with a service p...\nAnswer You can call ahead to book an appointment with...\nFile 0_9_2_1\nURL https://www.sfu.ca/content/dam/sfu/students/he...\nQuestionEmbedding [0.0098576387390494, -0.0035897952038794, -0.0...\nSimilarity 0.982285\nName: 1628, dtype: object\nIndex: 1\nQuestion: How can I book an appointment with a case manager at SFU?\nAnswer: You can book an appointment by calling 778 782 5699 or emailing ssrr@sfu.ca.\nFile: 0_1_1_13\nURL: https://www.sfu.ca/students/studentsupport/contact-us.html\nSimilarity: Question How can I book an appointment with a case mana...\nAnswer You can book an appointment by calling 778 782...\nFile 0_1_1_13\nURL https://www.sfu.ca/students/studentsupport/con...\nQuestionEmbedding [0.0188035611063241, -0.0230826195329427, -0.0...\nSimilarity 0.949911\nName: 205, dtype: object\nIndex: 2\nQuestion: How can SFU students schedule health appointments?\nAnswer: Appointments can be scheduled in-person, virtually, or online.\nFile: 0_1\nURL: https://www.sfu.ca/students/health/contact-us.html\nSimilarity: Question How can SFU students schedule health appointme...\nAnswer Appointments can be scheduled in-person, virtu...\nFile 0_1\nURL https://www.sfu.ca/students/health/contact-us....\nQuestionEmbedding [0.0229548029601573, -0.0026596472598612, 0.00...\nSimilarity 0.949439\nName: 502, dtype: object\nIndex: 3\nQuestion: Are there online booking options for appointments at SFU Health & Counselling services?\nAnswer: Yes, there are online booking options available for appointments at SFU Health & Counselling services.\nFile: 0_1\nURL: https://www.sfu.ca/students/health/contact-us.html\nSimilarity: Question Are there online booking options for appointme...\nAnswer Yes, there are online booking options availabl...\nFile 0_1\nURL https://www.sfu.ca/students/health/contact-us....\nQuestionEmbedding [0.0058000041171908, -0.0067622773349285, 0.00...\nSimilarity 0.948383\nName: 503, dtype: object\nIndex: 4\nQuestion: How can SFU students access the health and counselling services on campus?\nAnswer: SFU students can access health and counselling services on campus by visiting the student health clinics on Burnaby and Vancouver campus, booking appointments with doctors and nurses, and exploring resources and support options available. Services are provided in-person, virtually, or by phone at no cost to SFU students.\nFile: 0\nURL: https://www.sfu.ca/students/health/\nSimilarity: Question How can SFU students access the health and cou...\nAnswer SFU students can access health and counselling...\nFile 0\nURL https://www.sfu.ca/students/health/\nQuestionEmbedding [0.0157124418765306, -0.0066529265604913, 0.00...\nSimilarity 0.94527\nName: 1737, dtype: object\nIndex: 5\nQuestion: How can SFU students access counselling services online?\nAnswer: - Book a Rapid Access Appointment directly with Tricia-Kay Williams\n- Appointments can be made for in person, virtually, or by phone\n- Book online with any counsellor who can then refer you to Tricia-Kay during your intake appointment\nFile: 0_3_2_6\nURL: https://www.sfu.ca/students/health/resources/identity/black-students.html\nSimilarity: Question How can SFU students access counselling servic...\nAnswer - Book a Rapid Access Appointment directly wit...\nFile 0_3_2_6\nURL https://www.sfu.ca/students/health/resources/i...\nQuestionEmbedding [0.0046018962748348, -0.0045647299848496, 0.00...\nSimilarity 0.93465\nName: 780, dtype: object\nIndex: 6\nQuestion: What are the contact details for Health & Counselling Services at SFU?\nAnswer: Phone: 778-782-4615\nWebsite: Click to view website >\nFile: 0_1_1_11_3\nURL: https://www.sfu.ca/students/health/faculty-staff/response-guide.html\nSimilarity: Question What are the contact details for Health & Coun...\nAnswer Phone: 778-782-4615\\nWebsite: Click to view we...\nFile 0_1_1_11_3\nURL https://www.sfu.ca/students/health/faculty-sta...\nQuestionEmbedding [0.0070271557196974, 0.0041900239884853, 0.002...\nSimilarity 0.92978\nName: 56, dtype: object\nIndex: 7\nQuestion: How can I contact Health & Counselling at SFU on the Burnaby, Vancouver, and Surrey campuses?\nAnswer: Burnaby campus: 778.782.4615\nVancouver campus: 778.782.5200\nSurrey campus: 778.782.5200\nFile: 0_9_4\nURL: https://www.sfu.ca/students/health/get-support/support-groups/groups/suicide-prevention.html#course\nSimilarity: Question How can I contact Health & Counselling at SFU ...\nAnswer Burnaby campus: 778.782.4615\\nVancouver campus...\nFile 0_9_4\nURL https://www.sfu.ca/students/health/get-support...\nQuestionEmbedding [0.0065411166287958, -0.0082345027476549, -0.0...\nSimilarity 0.929269\nName: 1664, dtype: object\nIndex: 8\nQuestion: How can I get more information about the counselling services offered at SFU?\nAnswer: You can contact your CAL disability advisor.\nFile: 0_3_8_9\nURL: https://www.sfu.ca/students/health/get-support/support-groups/groups/experiencing-autism.html\nSimilarity: Question How can I get more information about the couns...\nAnswer You can contact your CAL disability advisor.\nFile 0_3_8_9\nURL https://www.sfu.ca/students/health/get-support...\nQuestionEmbedding [-0.0006963061168789, 0.0003611407009884, -0.0...\nSimilarity 0.927718\nName: 1056, dtype: object\nIndex: 9\nQuestion: How can I book an appointment for counselling support at Health & Counselling?\nAnswer: You can book appointments online or call the front desk.\nFile: 0_3_2\nURL: https://www.sfu.ca/students/health/support-resources/counselling-services.html\nSimilarity: Question How can I book an appointment for counselling ...\nAnswer You can book appointments online or call the f...\nFile 0_3_2\nURL https://www.sfu.ca/students/health/support-res...\nQuestionEmbedding [0.0041561746038496, 0.0079777557402849, 0.024...\nSimilarity 0.927146\nName: 781, dtype: object\n"}
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