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{"session_id": "e330844c-091e-4fac-b924-aa6a7fef6d87", "User": "User>> booking appoint", "Chatbot": "Bot>> To book an appointment with a service provider at SFU Health & Counselling, you have a few options:\n\n- **Call Ahead**: You can call to schedule your appointment.\n- **In-Person or Virtually**: Appointments can be scheduled to take place either in-person or virtually.\n\nFor more information, you can visit the contact page here: [SFU Health & Counselling Contact Us](https://www.sfu.ca/students/health/contact-us.html). \n\nIf you have any other questions, feel free to ask!", "datetime": "2025-08-08T04:38:11.211465", "Query_rewrite_log": "History: INIT_U\nINIT_B\nUser: booking appoint\nRewrite: How do I book an appointment with Health & Counselling at SFU?", "retrieval_log": "Query: How do I book an appointment with Health & Counselling at SFU?\nIndex: 0\nQuestion: How can I book an appointment with a service provider at Health and Counselling Services at SFU?\nAnswer: You can call ahead to book an appointment with a service provider at Health and Counselling Services at SFU.\nFile: 0_9_2_1\nURL: https://www.sfu.ca/content/dam/sfu/students/health/pdf/Grad%20Student%20Support%20Doc.pdf\nSimilarity: Question How can I book an appointment with a service p...\nAnswer You can call ahead to book an appointment with...\nFile 0_9_2_1\nURL https://www.sfu.ca/content/dam/sfu/students/he...\nQuestionEmbedding [0.0098576387390494, -0.0035897952038794, -0.0...\nSimilarity 0.984774\nName: 1628, dtype: object\nIndex: 1\nQuestion: How can SFU students schedule health appointments?\nAnswer: Appointments can be scheduled in-person, virtually, or online.\nFile: 0_1\nURL: https://www.sfu.ca/students/health/contact-us.html\nSimilarity: Question How can SFU students schedule health appointme...\nAnswer Appointments can be scheduled in-person, virtu...\nFile 0_1\nURL https://www.sfu.ca/students/health/contact-us....\nQuestionEmbedding [0.0229548029601573, -0.0026596472598612, 0.00...\nSimilarity 0.951492\nName: 502, dtype: object\nIndex: 2\nQuestion: How can I book an appointment with a case manager at SFU?\nAnswer: You can book an appointment by calling 778 782 5699 or emailing ssrr@sfu.ca.\nFile: 0_1_1_13\nURL: https://www.sfu.ca/students/studentsupport/contact-us.html\nSimilarity: Question How can I book an appointment with a case mana...\nAnswer You can book an appointment by calling 778 782...\nFile 0_1_1_13\nURL https://www.sfu.ca/students/studentsupport/con...\nQuestionEmbedding [0.0188035611063241, -0.0230826195329427, -0.0...\nSimilarity 0.949767\nName: 205, dtype: object\nIndex: 3\nQuestion: Are there online booking options for appointments at SFU Health & Counselling services?\nAnswer: Yes, there are online booking options available for appointments at SFU Health & Counselling services.\nFile: 0_1\nURL: https://www.sfu.ca/students/health/contact-us.html\nSimilarity: Question Are there online booking options for appointme...\nAnswer Yes, there are online booking options availabl...\nFile 0_1\nURL https://www.sfu.ca/students/health/contact-us....\nQuestionEmbedding [0.0058000041171908, -0.0067622773349285, 0.00...\nSimilarity 0.948151\nName: 503, dtype: object\nIndex: 4\nQuestion: How can SFU students access the health and counselling services on campus?\nAnswer: SFU students can access health and counselling services on campus by visiting the student health clinics on Burnaby and Vancouver campus, booking appointments with doctors and nurses, and exploring resources and support options available. Services are provided in-person, virtually, or by phone at no cost to SFU students.\nFile: 0\nURL: https://www.sfu.ca/students/health/\nSimilarity: Question How can SFU students access the health and cou...\nAnswer SFU students can access health and counselling...\nFile 0\nURL https://www.sfu.ca/students/health/\nQuestionEmbedding [0.0157124418765306, -0.0066529265604913, 0.00...\nSimilarity 0.94217\nName: 1737, dtype: object\nIndex: 5\nQuestion: What are the contact details for Health & Counselling Services at SFU?\nAnswer: Phone: 778-782-4615\nWebsite: Click to view website >\nFile: 0_1_1_11_3\nURL: https://www.sfu.ca/students/health/faculty-staff/response-guide.html\nSimilarity: Question What are the contact details for Health & Coun...\nAnswer Phone: 778-782-4615\\nWebsite: Click to view we...\nFile 0_1_1_11_3\nURL https://www.sfu.ca/students/health/faculty-sta...\nQuestionEmbedding [0.0070271557196974, 0.0041900239884853, 0.002...\nSimilarity 0.935318\nName: 56, dtype: object\nIndex: 6\nQuestion: How can I contact Health & Counselling at SFU on the Burnaby, Vancouver, and Surrey campuses?\nAnswer: Burnaby campus: 778.782.4615\nVancouver campus: 778.782.5200\nSurrey campus: 778.782.5200\nFile: 0_9_4\nURL: https://www.sfu.ca/students/health/get-support/support-groups/groups/suicide-prevention.html#course\nSimilarity: Question How can I contact Health & Counselling at SFU ...\nAnswer Burnaby campus: 778.782.4615\\nVancouver campus...\nFile 0_9_4\nURL https://www.sfu.ca/students/health/get-support...\nQuestionEmbedding [0.0065411166287958, -0.0082345027476549, -0.0...\nSimilarity 0.933875\nName: 1664, dtype: object\nIndex: 7\nQuestion: How can SFU students access counselling services online?\nAnswer: - Book a Rapid Access Appointment directly with Tricia-Kay Williams\n- Appointments can be made for in person, virtually, or by phone\n- Book online with any counsellor who can then refer you to Tricia-Kay during your intake appointment\nFile: 0_3_2_6\nURL: https://www.sfu.ca/students/health/resources/identity/black-students.html\nSimilarity: Question How can SFU students access counselling servic...\nAnswer - Book a Rapid Access Appointment directly wit...\nFile 0_3_2_6\nURL https://www.sfu.ca/students/health/resources/i...\nQuestionEmbedding [0.0046018962748348, -0.0045647299848496, 0.00...\nSimilarity 0.930054\nName: 780, dtype: object\nIndex: 8\nQuestion: How can I get more information about the counselling services offered at SFU?\nAnswer: You can contact your CAL disability advisor.\nFile: 0_3_8_9\nURL: https://www.sfu.ca/students/health/get-support/support-groups/groups/experiencing-autism.html\nSimilarity: Question How can I get more information about the couns...\nAnswer You can contact your CAL disability advisor.\nFile 0_3_8_9\nURL https://www.sfu.ca/students/health/get-support...\nQuestionEmbedding [-0.0006963061168789, 0.0003611407009884, -0.0...\nSimilarity 0.928365\nName: 1056, dtype: object\nIndex: 9\nQuestion: How can I book an appointment for counselling support at Health & Counselling?\nAnswer: You can book appointments online or call the front desk.\nFile: 0_3_2\nURL: https://www.sfu.ca/students/health/support-resources/counselling-services.html\nSimilarity: Question How can I book an appointment for counselling ...\nAnswer You can book appointments online or call the f...\nFile 0_3_2\nURL https://www.sfu.ca/students/health/support-res...\nQuestionEmbedding [0.0041561746038496, 0.0079777557402849, 0.024...\nSimilarity 0.927932\nName: 781, dtype: object\n"}
{"session_id": "e330844c-091e-4fac-b924-aa6a7fef6d87", "User": "User>> srth", "Chatbot": "Bot>> Could you please provide more details or clarify what you mean by \"srth\"?", "datetime": "2025-08-08T04:38:19.664833", "Query_rewrite_log": "History: booking appoint\nTo book an appointment with a service provider at SFU Health & Counselling, you have a few options:\n\n- **Call Ahead**: You can call to schedule your appointment.\n- **In-Person or Virtually**: Appointments can be scheduled to take place either in-person or virtually.\n\nFor more information, you can visit the contact page here: [SFU Health & Counselling Contact Us](https://www.sfu.ca/students/health/contact-us.html). \n\nIf you have any other questions, feel free to ask!\nUser: srth\nRewrite: [srth]", "retrieval_log": "Query: [srth]\nNo Context was retrieved."}
{"session_id": "e330844c-091e-4fac-b924-aa6a7fef6d87", "User": "User>> a player", "Chatbot": "Bot>> Could you please provide more context or specify your question about \"a player\"?", "datetime": "2025-08-08T04:38:52.447298", "Query_rewrite_log": "History: srth\nCould you please provide more details or clarify what you mean by \"srth\"?\nUser: a player\nRewrite: \"a player\"", "retrieval_log": "Query: \"a player\"\nNo Context was retrieved."}
{"session_id": "e330844c-091e-4fac-b924-aa6a7fef6d87", "User": "User>> playet sfu ", "Chatbot": "Bot>> Could you please clarify what you mean by \"playet\" in relation to SFU? Are you referring to a specific program, group, or service?", "datetime": "2025-08-08T04:39:06.463475", "Query_rewrite_log": "History: a player\nCould you please provide more context or specify your question about \"a player\"?\nUser: playet sfu \nRewrite: playet sfu", "retrieval_log": "Query: playet sfu\nNo Context was retrieved."}
{"session_id": "e330844c-091e-4fac-b924-aa6a7fef6d87", "User": "User>> play sfu counseling", "Chatbot": "Bot>> To access counselling services at SFU, you have several options:\n\n- **On-Campus Access**: Visit the student health clinics on the Burnaby and Vancouver campuses.\n- **Booking Appointments**: You can book appointments with doctors, nurses, or counsellors in-person, virtually, or by phone.\n- **Online Booking**: Book a Rapid Access Appointment directly with Tricia-Kay Williams or any other counsellor. They can refer you to Tricia-Kay during your intake appointment.\n\nFor more detailed information, you can visit the [SFU Health & Counselling website](https://www.sfu.ca/students/health/). \n\nIf you have more questions or need further assistance, feel free to ask!", "datetime": "2025-08-08T04:39:17.872924", "Query_rewrite_log": "History: playet sfu \nCould you please clarify what you mean by \"playet\" in relation to SFU? Are you referring to a specific program, group, or service?\nUser: play sfu counseling\nRewrite: SFU counselling services", "retrieval_log": "Query: SFU counselling services\nIndex: 0\nQuestion: How can SFU students access the health and counselling services on campus?\nAnswer: SFU students can access health and counselling services on campus by visiting the student health clinics on Burnaby and Vancouver campus, booking appointments with doctors and nurses, and exploring resources and support options available. Services are provided in-person, virtually, or by phone at no cost to SFU students.\nFile: 0\nURL: https://www.sfu.ca/students/health/\nSimilarity: Question How can SFU students access the health and cou...\nAnswer SFU students can access health and counselling...\nFile 0\nURL https://www.sfu.ca/students/health/\nQuestionEmbedding [0.0157124418765306, -0.0066529265604913, 0.00...\nSimilarity 0.934921\nName: 1737, dtype: object\nIndex: 1\nQuestion: How can SFU students access counselling services online?\nAnswer: - Book a Rapid Access Appointment directly with Tricia-Kay Williams\n- Appointments can be made for in person, virtually, or by phone\n- Book online with any counsellor who can then refer you to Tricia-Kay during your intake appointment\nFile: 0_3_2_6\nURL: https://www.sfu.ca/students/health/resources/identity/black-students.html\nSimilarity: Question How can SFU students access counselling servic...\nAnswer - Book a Rapid Access Appointment directly wit...\nFile 0_3_2_6\nURL https://www.sfu.ca/students/health/resources/i...\nQuestionEmbedding [0.0046018962748348, -0.0045647299848496, 0.00...\nSimilarity 0.934301\nName: 780, dtype: object\nIndex: 2\nQuestion: What types of counselling services are offered to SFU and FIC students?\nAnswer: Health & Counselling offers free, confidential, time-limited counselling support to all registered SFU and FIC students, from any campus. The counselling team provides initial consultation and assessment, information and referral, workshops, crisis support, safety planning, and individual and group counselling to address various concerns. Counselling services are provided by Registered Clinical Counsellors, Registered Psychologists, and their professional student-trainees. There are also specialized counselling options available.\nFile: 0_3_2\nURL: https://www.sfu.ca/students/health/support-resources/counselling-services.html\nSimilarity: Question What types of counselling services are offered...\nAnswer Health & Counselling offers free, confidential...\nFile 0_3_2\nURL https://www.sfu.ca/students/health/support-res...\nQuestionEmbedding [0.0184666402637958, -0.0014249368105083, 0.00...\nSimilarity 0.934232\nName: 782, dtype: object\nIndex: 3\nQuestion: What resources and support services are provided by SFU Health & Counselling Services?\nAnswer: - Health and well-being outreach events and/or programs (such as health peers, HI-FIVE, online training)\n- Qualitative and program specific evaluation to understand the experiences of students in programs and their impacts\n- Support services provided in partnership with others across Student Services and the university to provide coordinated, accessible and culturally appropriate support to students\nFile: 0_3_3\nURL: https://www.sfu.ca/healthycampuscommunity/about/wellbeing-framework.html\nSimilarity: Question What resources and support services are provid...\nAnswer - Health and well-being outreach events and/or...\nFile 0_3_3\nURL https://www.sfu.ca/healthycampuscommunity/abou...\nQuestionEmbedding [0.0133959092199802, 0.0038288014475256, 0.009...\nSimilarity 0.934021\nName: 801, dtype: object\nIndex: 4\nQuestion: How can I get more information about the counselling services offered at SFU?\nAnswer: You can contact your CAL disability advisor.\nFile: 0_3_8_9\nURL: https://www.sfu.ca/students/health/get-support/support-groups/groups/experiencing-autism.html\nSimilarity: Question How can I get more information about the couns...\nAnswer You can contact your CAL disability advisor.\nFile 0_3_8_9\nURL https://www.sfu.ca/students/health/get-support...\nQuestionEmbedding [-0.0006963061168789, 0.0003611407009884, -0.0...\nSimilarity 0.930876\nName: 1056, dtype: object\nIndex: 5\nQuestion: What other support options and counselling services are available at SFU Health and Counselling Services?\nAnswer: - Group counselling\n- Online self-help resources\n- MindShift Application\n- Black Counsellor, Tricia Kay Williams\n- Indigenous Clinical Counsellors\n- Elders Program Drop-in\n- Cultural Connections workshop\n- ISC counsellors\n- Doctor, nurse, or counsellor appointments through Health and Counselling services\nFile: 0_3_2_5\nURL: https://www.sfu.ca/students/indigenous/wellness.html\nSimilarity: Question What other support options and counselling ser...\nAnswer - Group counselling\\n- Online self-help resour...\nFile 0_3_2_5\nURL https://www.sfu.ca/students/indigenous/wellnes...\nQuestionEmbedding [0.0104496097192168, 0.0031159783247858, 0.007...\nSimilarity 0.93005\nName: 753, dtype: object\nIndex: 6\nQuestion: How can I access free, confidential counselling support as an SFU student?\nAnswer: - Through the My SSP app\n- Contact the front desk during operating hours at 778-782-4615\n- Call the Crisis Centre in BC or Canada 24/7/365\n- Call the crisis line at 1-800-784-2433 (1-800-SUICIDE)\n- Contact the Crisis Centre at Burnaby campus: 778.782.4615, Vancouver campus: 778.782.5200, Surrey campus: 778.782.5200\nFile: 0_3_4\nURL: https://www.sfu.ca/students/health/get-support/talk-now.html\nSimilarity: Question How can I access free, confidential counsellin...\nAnswer - Through the My SSP app\\n- Contact the front ...\nFile 0_3_4\nURL https://www.sfu.ca/students/health/get-support...\nQuestionEmbedding [0.0128788892179727, -0.0129730924963951, 0.00...\nSimilarity 0.926716\nName: 803, dtype: object\nIndex: 7\nQuestion: What are the contact details for Health & Counselling Services at SFU?\nAnswer: Phone: 778-782-4615\nWebsite: Click to view website >\nFile: 0_1_1_11_3\nURL: https://www.sfu.ca/students/health/faculty-staff/response-guide.html\nSimilarity: Question What are the contact details for Health & Coun...\nAnswer Phone: 778-782-4615\\nWebsite: Click to view we...\nFile 0_1_1_11_3\nURL https://www.sfu.ca/students/health/faculty-sta...\nQuestionEmbedding [0.0070271557196974, 0.0041900239884853, 0.002...\nSimilarity 0.92292\nName: 56, dtype: object\nIndex: 8\nQuestion: What resources are available at SFU for students in distress?\nAnswer: - Office of Student Support, Rights & Responsibilities\n- Health & Counselling Services\n- My SSP\n- 24-hour crisis lines\n- Campus Public Safety\n- Employee and Family Assistance program (EFAP)\nFile: 0_1_1_11_3\nURL: https://www.sfu.ca/students/health/faculty-staff/response-guide.html\nSimilarity: Question What resources are available at SFU for studen...\nAnswer - Office of Student Support, Rights & Responsi...\nFile 0_1_1_11_3\nURL https://www.sfu.ca/students/health/faculty-sta...\nQuestionEmbedding [0.0046847946941852, -0.0182099770754575, -0.0...\nSimilarity 0.92261\nName: 49, dtype: object\nIndex: 9\nQuestion: How can students access counseling services at SFU across different campuses?\nAnswer: - Contact your CAL disability advisor\n- Register for the 'Experiencing ADHD' group\n- Email Sean for questions about individual or group counselling (sean_heaslip@sfu.ca)\n- Call Burnaby campus: 778.782.4615, Vancouver campus: 778.782.5200, Surrey campus: 778.782.5200\n- View the PDF version of the counseling services\n- Check out Upcoming Session for any updated times or changes to the sessions.\nFile: 0_1_4_4\nURL: https://www.sfu.ca/students/health/get-support/support-groups/groups/experiencing-adhd.html\nSimilarity: Question How can students access counseling services at...\nAnswer - Contact your CAL disability advisor\\n- Regis...\nFile 0_1_4_4\nURL https://www.sfu.ca/students/health/get-support...\nQuestionEmbedding [0.0081033576279878, -0.0053534097969532, 0.01...\nSimilarity 0.922098\nName: 444, dtype: object\n"}
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