dataset_name string | dataset_slug string | dataset_version string | generated_on timestamp[s] | description string | required_fields list | records list |
|---|---|---|---|---|---|---|
Customer Support & Service Operations | customer_support_service_operations | 0.1.0 | 2026-04-29T00:00:00 | Curated seed dataset of customer support conversations, tickets, resolution logs, escalation trails, and satisfaction feedback across industries and channels. Records are synthetic but grounded in public support operations references for SLA, escalation, CSAT, and handoff workflows. | [
"channel",
"industry",
"intent",
"query",
"response",
"resolution type",
"escalation flag",
"sentiment",
"satisfaction score",
"tags",
"license"
] | [
{
"id": "csso-0001",
"channel": "chat",
"industry": "SaaS",
"intent": "billing_export_failure",
"query": "Invoice export fails with a 500 error for all admins in our workspace.",
"response": "I checked service status and your workspace logs. Public status is normal, but invoice export errors... |
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