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nerofinal012
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TicketingToolDataset

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csv
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Support Ticketing Data (January - July 2024)

Overview

This dataset contains support ticketing information collected from January to July 2024. The data includes details about the tickets, such as ticket numbers, titles, content, status, assigned engineers, and more. This dataset can be used for analyzing support trends, identifying common issues, and understanding the workload distribution among support engineers.

File Information

  • File Name: Support_Ticketing_Cleaned_Jan-Jul_2024.csv
  • File Format: CSV (UTF-8 encoded)
  • Columns:
    • Ticket No.: Unique identifier for each support ticket.
    • Title: The title or subject of the support ticket.
    • Content: Detailed description or content of the ticket.
    • Status: The current status of the ticket (e.g., Open, Closed).
    • Author: The person who created the ticket.
    • Age: The age of the ticket (in days).
    • Customer: The customer or client associated with the ticket.
    • Created On: The date and time when the ticket was created.
    • Ticket Start Date: The date and time when the ticket processing started.
    • Ticket Closed Date: The date and time when the ticket was closed.
    • Technology/App/Item: The specific technology, application, or item related to the ticket (if applicable).
    • Severity: The severity level of the issue reported (e.g., Low, Medium, High, Urgent).
    • Assigned Engineer: The engineer assigned to resolve the ticket.
    • Closed Ticket: The name of the person who closed the ticket.

Usage

This dataset can be used for various analyses, including but not limited to:

  • Trend Analysis: Analyze the trends in the number of tickets raised over time.
  • Severity Analysis: Understand the distribution of tickets based on severity levels.
  • Issue Identification: Identify the most common issues raised by customers.
  • Engineer Workload: Evaluate the distribution of tickets among different engineers.

License

This dataset is provided under the MIT License. Please ensure that you comply with the licensing terms when using or distributing this data.

Citation

If you use this dataset in your research or projects, please cite it as follows:

Alinea, Arns Vhinzy C. (2024). Support Ticketing Data (January - July 2024). https://huggingface.co/datasets/nerofinal012/TicketingToolDataset. Hugging Face.

Contact

For any questions or inquiries, please contact Vhinzy Alinea at Arnalinea@uas.com.ph.

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