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Good value
Conveniently located just a few steps from the Magnificent Mile, this hotel offers reasonable prices, functional and clan rooms, friendly and attentive staff. Definitely, a quite good solution to stay in Chicago! | 4 | null |
Unexceptional lodging but good location
We stayed at this motel for 4 nights in July 2012 while touring around San Francisco. The positives are that parking was always available, if a little tight. The location was central to the sights we wanted to see: The Exploratorium, Legion of Honor Museum, Fisherman's Wharf, MOM... | 3 | null |
Don't waste your hard earned money on this place.
We spent 3 nights. The rooms were small and layout of the building was confusing. Rooms seemed clean when we arrived but we had to request clean towels each day. The second day they didn't clean at all. Check-in was very slow. We booked 4 months in advance and didn't ge... | 2 | null |
Great Hotel
We stayed at the Vertigo Hotel in Sept for 6 nights and we found it to be a great Hotel,we were a bit nervous after reading some of the reviews but were very happy on our arrival to see such a lovely Hotel with the most wonderful staff,from the cleaning staff to the front desk they could'nt be more helpful,... | 4 | null |
worst ever!!
i stayed here with my two kids an fiance, we came in from louisiana (5 hr drive) when we got in i had booked my room in advance was supposed to include fridge an all, well it didnt. room smelled like smoke when i was supposed to get a non smoking room. the carpets were filthy, and there was a scorpion a li... | 1 | null |
Could be better
The hotel is located in a great place and the potential to make it into a great property is there. The daily $12 parking charge and resort fee of $7 is something that should be considered when booking this property.
For a property its size, the pool and jacuzzi were very small.
Recommend this property f... | 3 | null |
Very Good Hotel
Good location. Clean Room and bathroom. Decent sized room with comfortable bed. What else do you need in a city where people go for shopping and visit sights not glued to their rooms/lobby/swimming pool????? | 5 | null |
Do not try and contact the Hotel for concierge for help!
My family and I will be traveling to NY for the first time and thought that it would be a smart idea to contact the concierge for advise on Broadway tickets and Thanksgiving dinner. I have tried for almost 3 weeks( 2 to 3 times per week, 5 to 10 times per day) to... | 2 | null |
Wonderful Customer Service
My husband and I stayed at the Northlake Drury Inn this past weekend. I researched this hotel and decided to give it a try do to the wonderful reviews that I read on tripadvisor.com. The hotel is very clean and the customer service is superior. But the quaility was just not what I expected. T... | 3 | null |
You can do better. Don't stay here!!!!!!!!!!
After reading this just look for other competing hotels in the area because you will not like it! Try Hampton, Fairfield Inn or even the Holiday Inn Express times square or Holiday Inn Express Wall Street. I stayed in the HI express Wall street location and the Times square ... | 1 | null |
Great Hotel Next to Everthing
Stayed here for a week while attending a conference. The convention center is a 5 minute walk (at most) on the street or a little bit longer using the attached sky-walks. Typical Embassy Suites setup with all rooms facing the inside foyer. Breakfast and evening reception were great, as alw... | 4 | null |
3 night stay for our 10th wedding anniversary
Please see below the email I sent to the director of operations at the Chatwal. In summary, great facility, great location, but this hotel has some serious service issues. Please excuse the spelling mistakes - the email was sent from a smart phone.
---
Mr <name removed>,
Go... | 2 | null |
Amazing!
From the moment we stepped into the hotel we felt welcomed and pampered. Our toddler was treated like a princess and she absolutely loved it. Hotel offered us a hotel car to bring us to local restaurant. Room service was good. Staff was so friendly! Only slight disappointment was the famous hotel restaurant, b... | 5 | null |
Would definitely stay again
We have just got back from 3 nights at the New Yorker Hotel. Unfortunately, our travel company had only booked for 2 people but should have been for 4 sharing a room - us and our 2 children. The hotel staff were excellent in sorting out that error, which was nothing to do with them, and gave... | 5 | null |
Horrible bed bug infested motel
Well I stayed in this motel and discovered bed bugs in my room on the first night at 11:30 PM. I was given another room yet I was not compensated for this occurence or for the inconvenience of having to move all my stuff to another room. They do not give refunds under any circumstances. ... | 2 | null |
I guess it used to be better, still OK
Swissotel Chicago is perfectly located on the river. Here are some pros and cons...
Pros:
- Great lake and city views from the rooms
- Helpful and kind staff
- Very clean
Cons:
- Small rooms, all of the ones with 2 double beds have one of the beds right by one of wall
- Hotel's lo... | 3 | null |
very nice marriott
Very nice Marriott on the Riverwalk. Beautiful lobby, nice rooms, okay pool area. Small pool, no shade, but nice bar!! Looked like a nice fitness room if staying for a longer time. Only thing to note is that if you exit from hotel to Riverwalk-you're not on the "main drag." When it's sooo hot might a... | 4 | null |
Pleasant Surprise
Recalled this property fondly from "the good old days", but was aware that it had fallen on hard times before Marriott got involved. It has been updated to Marriott second tier status, which is really quite serviceable. Staff are uniformly courteous and anxious to help.
Was in town for convention nex... | 4 | null |
Bedbugs!!!!
I was eaten alive by bedbugs! Very sad because otherwise the location was great. I am now treating the many bites and it is awful. It is a raucous area where people stay up past 4:00 am which is great if you want to be in the city that never sleeps but not so great if you need sleep. You can get great deals... | 1 | null |
Exceeded all expectations . . .
My husband and I recently stayed at this hotel having read previous comments on trip advisor and as the title says, it certainly lived up to all the positive comments.
The hotel was in a prime location just a few blocks from the Empire State and Times Square. We stayed in room 902 which ... | 5 | null |
Good Hotel For Business People But Tourists Can Do Better.
Spent 3 nights here in June, 2012 on business.
Plus side: My room was very large and clean. The tv was about 10 feet from the end of the bed and as it was an old 25" crt tv, it's was not sharp and a little far for viewing. Internet was included with the room pr... | 4 | null |
You will find a better place for the same price
We stayed in the Marina Inn for two nights in January 2012. We initially intended to stay for a third night but we did not have a great experience here and we moved on.
The positives:
1. The location is good, it's about a half hour walk to downtown. San Francisco is eas... | 1 | null |
Depressing and Underequipped
I am very surprised to see so many people writing "clean" in the reviews. That was not my room.
I had a room on the 3rd floor, with musty, stained carpets, old paint and fixtures. It was not pleasant.
No heat in the room - I used the built-in hairdryer to warm up enough so I could fall as... | 2 | null |
Avoid. There are so much better for the price
A huge conference in SF forced me to the Powell in January 2012. The staff were fine, free WiFi was welcome but otherwise the hotel lacks almost everything. The location is very good at the base of the Powell/Mason cable car turntable, BART stop and the shops but that is si... | 2 | null |
Our scary terrible stay
1. Did not have 2 rooms ready even though we scheduled a month in advance. 2. They said they would lower our cost, no communication beween staff and no note telling them to lower the cost because of their mistake. They said we would have to write a letter to correct mistake. 3. They checked us o... | 1 | null |
Manchester
We have just returned from New York - the whole experience was fantastic - from beginning to end! The hotel met all our expectations and more. We booked three rooms and the staff went out of their way to put us near one another. All our rooms were outstanding - 2 deluxe double and a deluxe king size. All of ... | 5 | null |
A truly disapointing experience.
We have stayed at this hotel in the past and loved it, however this trip was not as enchanting. We always book the loft rooms which are huge with high ceilings and a delightful sense of having your own studio in the middle of the gaslamp district. This trip the hotel seemed to have gott... | 2 | null |
Horrible Staff
The staff at this hotel were the worst out of any hotel I have ever stayed in. I do not recommend staying here. From the moment we checked we had problems with the staff being rude. We had business partners checking right after us and they gave them a room that was different then what they had reserved. ... | 1 | null |
Excellent Location but...
Excellent location but...
The room was shabby. Bed linens looked very dingy and worn but smelled clean. Curtains were crumpled with hems hanging down. Some sort of coating on the bath was peeling off. It was difficult to get a suitable temperature in the shower and on the second morning water... | 2 | null |
beautiful hotel, gardens and service, good accessability to the city
I was very impressed with the Town and Country Resort and Convention Center. We were happy to be located in the 3200 block and not the towers. It just had that nice country garden feel. Everything was clean and immaculate. Our maid kept our room beaut... | 5 | null |
Chicago History !
My husband found this hotel and we have stayed there a couple of times thus far. The building is awesome - you can see pictures of the refurbishing and we are so glad they saved this Chicago Landmark !! The hotel is in a great location which allows you to walk almost anywhere in the city you want to g... | 5 | null |
Too big and too noisy
I stayed at he Sheraton,53rd Streer recently for a business trip. The hotel is in a good location in midtown Manhattan, surrounded by restaurants and other hotels.The hotel was exteremly crowded, there were wall to wall people in the lobby and getting to the check in desk was difficult. I was on l... | 2 | null |
Maintenance & other Issues.
We asked for a nice quiet room, she gives us a room right above the bar on the third floor. This room has a NON-working light. So we went back and ask for a different room. This time it was right in front of the elevator. We unpacked & open the drapes to see what kind of view we have. But we... | 1 | null |
A Hotel We'd Return To
We prefer the smaller boutique hotels and were not disappointed. The nice size room was very bright, clean, the bed was excellent, and it had a lovely view of Michigan Ave and skyscrapers beyond. The only drawback was was the small bathroom with no vanity space, but this was a small sacrifice for... | 4 | null |
My stay at the Hampton Inn-Northwest in Indianapolis, IN
I was in Indianapolis on vacation for the 2012 Memorial day weekend which was also the Indy 500 weekend and most of the rooms were booked or not available until after 3 on that Monday. I had to settle for a motel that was filthy and dirty. The shower curtain was ... | 5 | null |
Don't Be Fooled!
Beware - We (my wife and I) were unaware this was/is a "pet friendly" hotel. We are not pet owners. On our very 1st day, after checking in, we entered the elevator in the Lobby to go up to our 6th floor room (612)wherein the elevator stopped on the 2nd floor and a man got on with a dog who jumped on my... | 2 | null |
It's Adequate For Business
I stay at this hotel weekly for business due to it's convenience of location to where I am working.
Each week there is a rate discrepancy which conflicts with the employer's contracted rates.
During the past stay an ice cube tray was left in the refrigerator which was mildewed and the refrige... | 3 | null |
Total ripoff
$399 / night for a miserable little room with industrial toilet and no water pressure for the shower.
Additional charges include $18 extra per day for internet and $12 / day to use fitness room.
Location on the Magnificent Mile is good which is presumably why it gets away with everything else being sub-sta... | 1 | null |
Okay but not great
one of the biggest reasons I picked this hotel was because they offer shuttle services to Sea World and the Zoo. They forget to tell you that the shuttles only run at 2 hour intervals, and you have to sign up in order to use them. The hotel room was average, a little old and run down. The sliding bat... | 2 | null |
Not Worth It
From Thw time we checked in, everyone just seemed to be doing their job, not necessarily enjoying it or aiming for good customer service. I regret using too many Marriott Rewards points for our two-day stay. It simply was not worth it and I wish We would have stayed at a nearby Marriott property instead fo... | 1 | null |
Great Staff!
I showed up after having lost my wallet. The front desk staff was very helpful once I explained my situation and went the extra mile to accommodate me. The hotel has a great location and onsite bar/restaurant. Overall had a great stay! | 5 | null |
This is full-serve?
After reserving this over the phone for $190 a night they then whacked me for $20 a night to park and $13 for WiFi. The latter charge was dropped after I questioned it. But then $2 for coffee in the lobby? You'd think full-serve would mean "everything included".
Then there was the noise. The refrig... | 2 | null |
Great remodeled hotel! Bonus next to trader joes!
This is a great business hotel. I stay many weeks a year here. It's great to walk to restaurants and shops! Plus trader joes in same plaza. Nice employees too! I enjoy staying here. Free parking. I will continue to return here. | 5 | null |
Pushy Housekeeping
The hotel itself is fine. The view is nice, especially if you have the rooms facing the bridge or the cityscape, even if you have the center window you still get a nice view of the city. My boyfriend and I got the hotel because of the nice view, when we got into our room we ran into our first issue, ... | 2 | null |
Great for the price & location
Stayed at the Hilton Manhattan East, stayed on 3/2 to 3/4. Hotel staff was nice and helpful. For Manhattan, you cannot beat the room size. The bathroom was not crammed like other hotels in Midtown. WiFi is free in the lobby for hotel guest (charge for in room though). There is a bar and r... | 4 | null |
One of my Fav W's
We received a nice upgrade to the penthouse level and the room(s) were fab. The bathroom was massive and the living room was very comfortable and functional.
The resturaunts have excellent food and drinks as well as service poolside.
Staff are excellent and friendly helpful and approachable. The conc... | 5 | null |
Wish I'd stayed at the Hilton
Just checked out of the Houston Hyatt Regency Hotel. We stayed three nights, flying in from New Hampshire to see Constantine Maroulis starring in the Toxic Avenger at the Alley Theatre. The show was fabulous. Our hotel room was clean where it really mattered to me which is the bed and the ... | 3 | null |
Everything I like: Check.
I had to stay near the airport recently, which I’m NORMALLY loathed to do. I really don’t like the typical airport hotel chain nonsense, because I travel all the time. I want something personal. Something unique. Something local, and something delicious to eat.
But it turns out there was this... | 5 | null |
Good location, did the job
Nothing fancy about the Howard Johnson, however if you are just after a place to sleep in a good location then this would be really good value, especially when compared to some of the extravagent prices you find on the magnificent mile. Doesnt have all the bells and whistles, but does the job... | 3 | null |
Good location
Stayed one night for a conference. I had to check in early so the only room they had was a handicap room. It didn't matter to me other than the phones did not work in my room. Good location. There's a Ruths Chris across the street and lots of options for eating out. There is room service but the only down... | 4 | null |
Couldn't ask for a better location!
Our family of 5 spent 2 weeks in a one bedroom suite and a sofa bed and couldn't have been happier.
The rooms were a lot larger than we expected and there was plently of room for all of us. The 2 tv's kept everyone happy, and we managed to slip down to the level 2 lounge each morning... | 4 | null |
WOULD NOT COME BACK
i will keep it simple and to the point,this hotel was okay nothing special but for the price i wont be back,no free internet and construction was going on in the lobby and maintenance was rude..even little things matter with hotel stays and this stay had way to many little things go wrong to add up ... | 1 | null |
Better Than You'll Expect
The Sheraton Denver Downtown Hotel is expansive. It's mainly a conference hotel, and because of their large inventory of rooms, rates for this hotel are relatively low or at least better than average in comparison to other Denver properties. We booked on Hotwire and paid $89 for our Saturday e... | 3 | null |
One big "but"....
I too do not understand the negarive reviews, as in many ways this is a very nice property.
The Kiings Inn on Hotel Circle is a vintage "California Style" Property in that many of the
rooms wrap around a very pretty pool area, with towering palm trees, some of which are
spotlighted at night. Best of... | 4 | null |
Second time and it has improved
Stayed last weekend for a visit to see my daughter. Looked around on trvel sites and noticed that almost all hotels were booked or very expensive in downtown Chicago. I called the Sheraton hotline and was offered a promotion that I could'nt refuse. I drove from Minneapolis and parked my ... | 5 | null |
please spare yourself the torment
I have never seen a more unwelcoming room or more shoddy service help.There is no fresh air and the bed is ridiculously small and uncomfortable.When we asked for a new room we were offered an even smaller version with the sink in the bed room.On our last night we decided to stay out a ... | 1 | null |
Great Location and staff
Situated near the airport, right off of the highway and close to restaurants. Caleb was very helpful and nice at breakfast. There was a large family there at the time I was there and they were able to utilize the grill and be in the pool. It made me think of having my family reunion there. The ... | 4 | null |
I have a rash on my face
First, this is not a Hotel is a Motel. They do not use mattress, they only use the box spring with a blanket over it. It's like sleeping on a table with sheets. I have no problems with noise, but there is a train station right in front of the hotel. and works 24 hours. The heating does not work... | 1 | null |
Double beds were too small
Service was excellent, location was great. Upon arrival asked for 2 double beds, my wife and I and 2 kids 10,11. We and them were falling out of the beds. When ask for a room change, the FD responded that those are the standard double beds. We have stay in dozens of hotels in the USA and Euro... | 2 | null |
Staff Friendly good location average hotel
I booked this to celebrate my 40th Birthday , the hotel is in a good location near transport for most areas . Two members of staff that get a mention for their helpfulness are John and Andreas who helped me get tickets to the Giants game and were always friendly the rooms are ... | 3 | null |
Very Happy with Choice!
We stayed for one night to see Miami Dolphins play Panthers at Bank of America Stadium! I always use Trip Advisor and was impressed by all the Excellent ratings for this Hotel which did include issues with parking. If you don't get parking included with your rate - valet parking is $22 whether y... | 5 | null |
First NYC stay
The hotel has a great appearance, staff were friendly, knowledgeable and professional. I would stay here again and recommend it to all. The view out the window was great. | 5 | null |
Older hotel, normal yet cool
I have been here before a lot since my younger niece is taking classes at George Washington university. Staff were friendly and nice. Near the metro too and the hospital with a Starbucks inside was not too far away. Near there was Whole Foods, which was awesome. Restaurant is not really for... | 4 | null |
Exactly what I expected....AND MORE!
Being in the travel industry, I have experienced it all. Going to Ritz Carlton, you have a certain expectation of things. And this hotel, supersedes all of them.
After a full day of work and then an evening flight, you just want to get to your hotel room. My only problem, after chec... | 5 | null |
Hip style and a great location
Booked right through the hotel's website, the rate I got was great for the River North area of Chicago, and the location was in walking distance of a ton of restaurants, nightlife, shopping and touristy sites. I could easily walk to the Magnificent Mile and the River, and there is a red l... | 5 | null |
No Toilet Handle and No Hot Water - Literally
Delay at check in, no toilet handle and no hot water. They finally switched our room after several calls. I thought I saw AAA 4 Diamond Rating... Don't know how that was achieved. | 2 | null |
Outstanding Staff !!!
My wife and I stayed here last month for three nights. The entrance arena is comparatively undersized than the other hotel’s I stayed in NYC, but the staff here are very impressive with their warm hospitality. I walked in to the hotel as I had a change of plan. Lynda showed us few rooms and we dec... | 5 | null |
Convenient and Comfortable!
Highly recommended by my worldly-wise hairdresser, La Quinta was close to everything I needed (Bolt Bus drop off, Ethel Barrymore theatre). The room was small but very comfortable with a perfect bed and great water pressure. The front staff was very welcoming, helpful, and cheerful no matter... | 5 | null |
Decent stay in downtown
We got a special deal on their website so we booked a one night stay on our family vacation. If you're in LA for business, this might be a decent stay. But for a family vacation, not so much. To begin with the hotel doesn't have a pool. We wanted to be close to LA Live- which was too far to walk... | 2 | null |
Excellent service
This hotel had excellent service. The only issue we had was the room was on the side near construction on the street and was very loud in AM. They didnt inform us of this issue ahead of time and it is prevelant enough that they certainly are aware of it. Other than that it was an exceptional hotel. I ... | 5 | null |
POOR VALUE - The good, the bad and the worst
The Good: good location if you are doing business in the area and prefer a little bit more of an upscale experience. Breakfast Buffet is expensive, but decent.. Friendly staff serve breakfast.
The bad: very disorganized service, unresponsive and dismissive attitude, relativ... | 2 | null |
Great!
This was one of the best beds we've slept in at a hotel. Really luxurious! The room was not large, but not tiny - we were happy with it. The location was very convenient (right by Grand Central Station, and of course, the library). The rooftop bar was great - cozy with some very tasty cocktails. Between that, th... | 5 | null |
Great Choice
After quite a bit of research, I finally settled on this hotel because it was in a good location for the tourist stuff & seemed to have been remodeled recently. We were very pleased with our selection. The hotel was centrally located to what we wanted to do & close to the Plash stop for catching a shuttle ... | 5 | null |
Nice and clean
Rooms were quiet and very clean. The staff was very friendly and the cookie I got when I checked in was very good. The lighting in the bathrooms could have been a little brighter for putting on make-up. But overall, a great and clean hotel. Great location to get downtown. We love to stay here when we com... | 4 | null |
You get what you pay for
My room was on the first floor and we could hear the folks above us walking around all night long. If you choose to stay here, make sure that you request a second floor room. | 2 | null |
Barton Creek Resort
Had a great five day stay at Barton Creek Resort. Just a great setting in the Texas Hill country. The room was large and comfortable. The daily breakfast buffet was great and we were greeted by name each morning as we headed in for breakfast. The golf is very, very good. I played Fazio Foothills and... | 5 | null |
VERY BAD CUSTOMER SERVICE
had a really bad experience at this hotel we paid $600 dollars for one night and customer service was really bad on top of that the lights went out for about 30 minutes and then they claimed we took drinks out of there refrigerator and had them charged to our account people never stay here....... | 1 | null |
not o good choice
location was really good, the place was clean and tidy, but that was it,
rooms where not so much comfortable, little bit old, but still fine for NY
but the worst thing was staff, trying to charge us breakfast which we did not have (served in a caffe bar)
so it took us almost an hour to check out, even... | 3 | null |
Nice Hotel out near the Airport
I've stayed here a few times on business and have always been pleased. This is an older hotel but always has clean rooms and nice staff. There really is no negative to the hotel other than the location. If you are looking for a hotel near the airport, this one is on the side of the old t... | 4 | null |
Stay here if ALL you care about is a clean room...
...If you want to be treated decently, welcomed to the property, get a good night sleep or have a TV that works, I would recommend elsewhere.
The room was spotless. Housekeeping at this property is the best part of it.
When I checked in, the very young agent behind th... | 3 | null |
Great hotel, perfect location.
Got the hotel from Hotwire so we actually paid an amazing price for this hotel.
We arrived to the hotel around noon and received our room right away without having to wait. At first the lady at the front desk didnt see my wife and kid sitting not far from me in the lobby but when she did ... | 5 | null |
Accused of stealing and had money stolen from me
After I returned from my trip to Jacksonville I noticed that the Wingate by Wyndham charged me an additional $107 for pillows and blankets they say I took from the room, I never took anything. I tried to explain to the manager that I didn't steal anything, but it did not... | 1 | null |
Its an average hotel
Great location and a terrific view. I was disappointed with the very high valet cost--$43. Being brand new to the city I felt there was no choice but to valet park the car. Too high in my view. There was some loud traffic noise due to the design of the hotel and the surrounding buildings. We were d... | 3 | null |
Nice bayview studio - great grounds
Stayed here for 2 nights - the room was excellent - bayview studio with kitchenette, nice bedding and TV - noticed that the garden view rooms are much smaller, staff was very helpful and tried hard to meet all needs, Luke was especially friendly | 5 | null |
Awful!
I stayed in this hotel for business and couldn't believe it was actually in business. I walked in a smelled the combination of smoke and Lysol. Poor condition and awful service. I actually sat in a banquet room with peeling wallpaper, horrible carpeting and bad odor. The a/v was nonfunctioning and very distracti... | 1 | null |
perfect location
Close to the SF Opera and the need for a cab is nonexistent. A good night's sleep and not much more - all that I require from a hotel. | 4 | null |
OK for a quick night.
Selected this hotel as was arriving at IAH late one night and departing from IAH the next morning. I selected this hotel based on a number of Tripadvisor reviews. The complimentary shuttle was nice, the checkin staff were friendly, but maybe I just received a poor room, 324. The A/C didn't seem to... | 3 | null |
Great staff
Olivia was the most thorough young lady! She asked all the right questions and made me feel very welcome. I've stayed here several times before but this was the best. I'll continue to return because of her. | 5 | null |
Fabulous Anniversary Celebration
This place is truly exceptional. We stayed here for an anniversary celebration and couldn't have been happier. The location cannot be beat, right in the middle of Pike Place Market, across from Post Alley. It is walking from everything downtown as well, good restaurants, art museum, wat... | 5 | null |
Disappointed
I don't always write a review but I feel it is important to give you feedback. This hotel carries the Wyndham name so my expectation was that it would be an exceptional property. I was very disappointed by the quality of the hotel and the service for the price that I paid. From the description I thought I ... | 3 | null |
Check In
Long time Marriott customer. Arrived as walk in client without a reservation. The person ahead of me asked a reservation guest rep while she was checking someone else in, if there were any rooms available. She said yes. He went out to get his luggage. I was next, and called over by a concierge to check me in. ... | 1 | null |
Fun in midtown
I love this hotel! Great mid-town location with lots of shops and restaurants nearby but still very quiet. Incredibly friendly staff. Hip, modern vibe. My colleague was upgraded to a Magnificent 7 suite (WOW!) just for being lucky. Lively bar scene in the restaurant. I love the help yourself coffee bar o... | 5 | null |
Terrible is not enough...
Wish there was a lower score. Terrible does not start to describe this hotel and service. It is a very old hotel and very bad facilities. Like the manager describes the building as "barely standing". Front desk manager nice. Natasha, on the other hand, the ruddest vulgar person I have ever com... | 1 | null |
Good thing it was free!
We used reward points for this stay. The property served our needs and gave us plenty of room to entertain if we had needed. However, the property is dated and needs repairs. When we walked up to the door of our loft unit there was a beer bottle half full of cigarette butts sitting right next to... | 2 | null |
Good hotel - Great Service!
When I came in the lobby the hotel looked pretty worn down to me. A very friendly staff member welcomed me to the hotel and even offered me a free upgrade just because I looked so tired when I arrived. Got a fabulous room at the 39'th floor with a view over down town and the Golden gate brid... | 4 | null |
Not handicapped friendly!
I booked a handicapped assessable room weeks advance but arrived to find a booked hotel and my wife and I stuck with a room not intended for someone in a wheelchair. One hand assist in the bathroom and that was in the shower. Needless to say this was the worst hotel stay of out lives. When I c... | 1 | null |
Location Plus++
If you are looking for an excellent Times Square location this is it! Really right in the middle of everything just steps out of the entrance lobby. It is a little obstructed to find when trying to enter, but worth the effort once inside. Rooms are all non-smoking, which worked for us, very clean, and s... | 5 | null |
Terrible stay
While breakfast was decent and service OK, hotel had no A/C in hallways and smelled a bit. A/C in room was barely cooling as temps outside hit the 90s. But major and worse problems with card key. Given first key sent to room 205. Key did not work. Back to desk, they realize i should be in 215 NOT 205 mean... | 1 | null |
Nice hotel with a few concerns
We read all the reviews and picked a room in the in the bay tower because the rooms were larger and had a nice view and we could be high up. Upon check in we realized that the bay tower was really 1/2 mile down the road from the main hotel (which was really elegant). The bay tower is nice... | 3 | null |
Great place to stay if you can get a discount
The hotel rooms are spacious, clean and comfortable. The staff gives great service. They have a great health club that is always well supplied with towels. The hotel is located near many, many good restaurants. They offer valet parking and give 50% off for hybrids. You can ... | 5 | null |
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