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review stringlengths 61 22.4k | label float64 1 5 | __index_level_0__ int64 |
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A Week at the Plaza
We had a great stay at the Plaza, our room was an Edwardian Park View Suite that was truly an amazing space by any standard. Our Daughter loved the brand new pull out sofa in the parlor area. The staff was great, especially at the champagne bar!! They took excellent care of us, and once they recogni... | 5 | null |
Good
Great location to SMU.....about a mile away......an older hotel, but clean and friendly and helpful front desk....free breakfast w/ waffles, fruit, cereal and bagels......a pool that is clean......a middle of the road hotel......would stay here again. | 3 | null |
terrible
First of all i had a king suite with the hot tub when i entered the room the door wasnt working properly and the toilet would not flush properly. I went to the front desk to let the clerk know what issues i had with the room and she was very nice and said that she would contact maintenace and have those issues... | 1 | null |
Poor Service!
We stayed in the room a little late with the "Do not disturb" sign on the door due to bad weather in Manhattan. We finally left the room at about 11:30am and took the sign away. When we came back at night the room was not touched, beds were not made, dirty towels on the bathroom floor, no fresh towels. We... | 2 | null |
Pass on this one
This is the first motel in my life that I paid to park in there parking lot when I was staying there. Unbelievable they charged 10.96 to park. The rooms were old worn out beds, not to clean. They had an empty parking lot and put us across the street. I wouldn't recommend this to anyone. There were two ... | 1 | null |
Property Thief
I was ok with this Hotel and wasn't going to write but after I had a hat stolen that my son gave me for Christmas and the Manager was rude insisted that I lost it, here is the rest of the story, forget the breakfast unless you like hot milk and stale raisen brand.Parking is terrible, would not recommend. | 1 | null |
Mediocre at best
There was nothing wrong with the Hilton, but it wasn't a stellar experience either. I was there for a conference, but being that they have a huge conference center, this should not have been an issue for them. Their system was down when I checked in, they were still able to check me in, it just took aw... | 3 | null |
Review
Carpet in front of kitchen sink wet
Thick dust on fridge
Boxes from previous occupant in closet
Water spots on bathroom sink | 3 | null |
Average stay -- food was dreadful
Well located for shopping and central to most of Chicago, I chose this hotel recently over the conference hotel during a speaking gig in Chicago -- I thought well for one night I'll choose style over convenience
Not a good choice!
The hotel is lovely -- light and airy, the check in wa... | 3 | null |
Not what I expected
Club Quarters provided some nasty surprises, like a very basic and small room, a view out my window of drainpipes (they might as well have bricked it up), a noisy aircon that prevented me from sleeping, a toilet door that didn't close properly, paper-thin walls to my neighbors, and "shared" ironing ... | 2 | null |
Crazy Crazy place...Expect the unexpected
This is a crack infested hotel, False advertisement worse stay ever in the world, I would of been better off on the streets. The management was unbearable, Me and my husband could not believe that we got treated very rudely. Hot breakfast my butt anyone can eat cereal even with... | 1 | null |
Stay away from Dylan!
Position was good but the rest was awful!Been travelling for so many places and have not come across certain things!When we check in, the hotel charged me the cost of the booking(booking.com)of USD1643.20 and i was told that checking out they'll charged me the difference.I only found out when we w... | 2 | null |
Not Bad
Just got back from 5 nights at this hotel with 3 other friends. On first arriving we were all a bit disappointed because it looked so much smaller than the pictures. After checking in we took the lift to the 2nd floor where we were staying in room 201. The room was quite spacious and had 2 large (queen)? size b... | 4 | null |
Bad service, More like frat house, Terrible experience
I will never stay at a W Hotel again - especially the W in Boston. The staff is useless, the rooms are moderate at best, the walls are paper thin, the food is below average and the service is terrible. I was traveling on business with my colleague after escaping th... | 1 | null |
Great hotel, location
We booked our room through Priceline for 4 nights April 19 to 23. By bidding we secured a rate of $160/night. The room was small but very well decorated. We had a queen bed, flat screen, mini fridge, and bathroom with tub. Plenty of room for the 2 of us. We had room 203 above the lobby which was n... | 5 | null |
Be aware of certain issues until the Doubletree transition is completed
I felt the need to review this hotel again despite having reviewed it a couple years ago. The first thing to note is that the prices have gone up a little bit, but that's acceptable because compared to the other hotels in downtown LA, this one is s... | 3 | null |
NOT a 4 start hotel
When booking this hotel we were generally excited, because this is not an area we typically stay in. Never mind it was a 4 start with a great price! All the construction made it difficult to get around (via walking or cab), we understand that this is not the hotels fault. Side note: from what we've ... | 2 | null |
OK but price seemed a bit steep
The Dylan provided a comfortable room and a good sleep and I was grateful to it for being able to provide a booking at short notice in the early hours of the morning due to a mix-up at another nearby hotel. Everything worked, including good air conditioning and a serviceable bathroom (wi... | 3 | null |
Seasoned traveler, and this barely met simple needs! And under construction!
I travel almost 365 days out of the year for my work. I was only here one night, and will not return to a Wyndham chain anytime soon. Basically hotels are my home, I live simple. Simple things were not met, like just an example of MANY! The li... | 2 | null |
Disappointing and Unprofessional
This is not a boutique hotel. I stayed at the Latham while in town for a conference. The lack of facilities did not bother me, as I was only in the hotel ro sleep. The house keeping staff left my room open all day long. The dead bolt on the door was done so that the door did not close. ... | 1 | null |
The greatest secret in New York
There is nowhere else we will ever stay when we are in New York as long as the Casablanca is there! This little boutique hotel is charming. The staff are amazing, nothing is ever too much. One of the staff stood in a thunderstorm for over an hour outside to hail a cab for us! The snacks ... | 5 | null |
Nice Hotel, Good location, but lots of extra charges
I stayed at at this hotel as part of a convention that was being held there. The hotel is modern and rooms are clean and comfortable. I was surprised to pay self parking charges of $15.00/day and high speed internet is $30.00/per day which I think is just taking adva... | 4 | null |
Great Location - Friendly Service
First of all, access from JFK is very busy. Just take the airport bus to Penn Station, and it is just a short walk to the hotel. Due to my Hilton status they upgraded me to a higher floor, and service at check-in was very friendly. The internet in my room was both fast and free.
There ... | 4 | null |
Nothing Impressive
While my recent stay was okay...it seemed to be run of the mill Staybridge. Nothing to brag about...
That's too bad, because I did have a complaint. The wireless service was terrible. Slow and unresponsive. I know I wasn't the only person to complain. I heard other guest with similar issues.
This is ... | 3 | null |
A Room Without a View, and Virtually No Hospitality
My husband and I stayed here recently. The hotel is about 4 to 5 blocks to the nearest Metro and on the fringe of tourist areas. It is on busy Mass Avenue and across the street from a major construction site. Noisy.
The hotel staff is generally not very professional, ... | 3 | null |
Do not stay here!
This is probably the worst hotel experience, yet. Between the air conditioner that sounded like a mac truck, the small tacky and empty refrigerator that made noise and my neighbor talking on the phone, it was a three-ring circus. They say that some of the rooms have been refurbished. Don't believe the... | 1 | null |
Excellent!!
Great hotel. Clean rooms , lobby, pool. Great access to freeway. Close to airport. My family was please. If we are ever in the area again, we will definitely be back. | 5 | null |
Poor Hotel - Choose somewhere better
Our stay at the W Seattle was far from comfortable!
In a short summary there was no parking available even though we were willing to pay for it, the room was extremely poor, the hotels complimentary lobby WiFi was intermittent at best and the customer service was non-existent.
The ... | 2 | null |
Classic luxury
I was pleasantly surprised when I booked the LAAC to attend the Pac12 basketball tournament at Staples Center. The hotel is about 1 mile away so within walking distance. The building is definitely older but has been remodeled and kept up to date while still retaining the feel of an older era. The room wa... | 5 | null |
Cool hotel
great value for the room. They also have family rooms. Rooms are big and clean. Nice and trendy lobby where all attendees can have a beer, talking while watching many TVs. Great location as this is next to Javits Convention Center and few blocks aways from Times Square. The only issue is we hear everything f... | 4 | null |
Great place to stay
I've read a number of the reviews on this hotel both before we went and once we'd returned and I'm surprised at some of the less than positive comments as our experience was absolutely delightful.
The staff were ever friendly and helpful regardless of the time of day (or night). Never did I feel lik... | 4 | null |
Fantatic Hotel
This hotel is first class all the way from the minute the valet meets you at your car. The bathroom is unbelievable. TV in the mirror. Wonderful tub. We did have a special rate for a wedding we were attending though. The rate was reasonable for that hotel. Not sure I could actually afford the full price ... | 5 | null |
Typical Westin -- Plus...
In my experience, Westin's are similar to Marriott's - predictable or consistent and the Westin Chicago River North is no exception. I found the staff professional, the room was as expected and the overall experience typical for a Westin - very good. However, the restaurant stood out as being ... | 4 | null |
Great hotel, but really expensive room service/breakfast
I stayed here in May 2012 while attending a conference. The hotel is really nice, with big rooms, large bathrooms with showers and tubs, and quiet, even though the hotel was full.
The concierge was really helpful finding restaurants. Recommended us a superb grill... | 4 | null |
A piece of home on the UWS- Best Location!
This hotel is on 75th and Broadway, three blocks from the express subway stop on 72/Broadway. The room was generous in size by NYC standards, quiet, clean, and updated. Having Fairway and Citarella groceries across the street, this room with a kitchenette was just perfect to f... | 5 | null |
Decent stay for the price.
My daughter and I were in Chicago in late March to visit Northwestern and enjoy a spring get-a-way for a couple of days. We got a good rate - around $155.00 per night ( make sure you call hotel and ask about special rates and packages, I never just book online - I always call ) Hotel 71 was e... | 4 | null |
Pleasant stay
Overall a good experience!
The only thing that they should change is the carpets, this would be an well invested facelift! They should also look over the ventilation, but this is a minor issue. The could make the wait at check in quicker.
A major + is their fitness center. Awesome! | 4 | null |
Older hotel with poor breakfast
This hotel has a pretty old interior and would really need a renovation. The rooms were of an average size and clean. The complimentary breakfast was very poor - very poor selection and very poor quality of the offered food.
There is no free Wi-Fi and even the paid Wi-Fi had very poor si... | 2 | null |
Good place to stay
We stayed at this hotel for 4 nights in March 2012. The hotel is old and in need of decoration but we do not spend much time in the room so it suited our needs. It is well situated for most of the major sights, buses and subway. The rooms are large with clean, comfortable beds and a small kitchenette... | 4 | null |
Great location/Hated the mattress
The location was great and close walk for all the "must-sees" in Chicago. (Willis Tower, Millenium Park, etc). Lots of great places to eat on every corner. I also enjoyed the fill up your own water bottle dispensers they had on each floor. Downside, the mattress was terrible...old spri... | 3 | null |
Shear elegance………….
I stayed 4D/3N and I could have stayed longer. Check-in was prompt and I was automatically upgraded to a water view room. The elevator arrived quickly and as I walked to my room, I admired the lavish carpet and the details in the hallway. I immediately knew that I was in a high quality hotel as each... | 4 | null |
All the right stuff but we will not return
Stayed 2 nights. Spouse was on business and we tagged along. Pros: New, clean, HUGE ROOM, and perfectly situated so we could walk everywhere. Major con -- we reserved a 2 queens room and requested a cot on arrival. The desk gentleman informed us that we cannot put a cot in the... | 2 | null |
Used to be great hotel
Le Meridien is not quite was it used to be in the 90's. Has lost this peculiar touch of french style and mixture of exoticism and luxury travels. Rooms have not been renovated and have remained as they were. We stayed at this hotel 3 nights and found that welcome was cold, not personalized, nothi... | 3 | null |
Perfect place to stay for any occasion
The hotel is only 2 years old and the architect and decorators did an amazing job. Each room has a modern but very comfortable feel to it. Each floor has it's own complimentary chilled water and bottle station. The lobby is designed to basically check in and then head up to your r... | 5 | null |
Have finally stopped booking here
My husband and I always stay at the Dunhill for our Opera's. This last stay October 13, 2012 is our last.
In the past we have never experienced any problems with our room, except for the headboard broken upon arrival into our room. We thought the breakfast that is included in the pric... | 2 | null |
Nice hotel!
This hotel looked nice, was clean, had a friendly staff, and was in a great location. Located next in Times Square and near the Theater District. You can walk everywhere you want to go. Hotel rooms are a little narrow but it was enough room for us. I recommend this hotel! | 4 | null |
Much better
Came here after staying at the BIG H down the street... What a relief to be some place where I actually felt relaxed and didnt watch the management mill about like a bunch of self important or condescending aristocrats.
Warm inviting atmosphere with smiles all around. The pool is amazing as is the feel of t... | 4 | null |
Great day staff, wretched night staff
Stayed here for three nights as the start of my elopement/honeymoon in the Southern California area at the start of November, we also had our best man staying here three nights. The staff on site during the day was great, friendly, attentive and helpful, unfortunately, from the aft... | 3 | null |
It's the location
The Austin Motel is about practicality from price to location. Most travelers are here for a night, maybe two. Located in the heart of the hip SOCO district, you won't need a car to enjoy food, drink, Amy's ice cream (open until 11pm - great on a hot night), fresh squeezed pomegranate leemonade from a... | 3 | null |
Safty concern.
First, I would recommand bring your own towels because there are too much "buisness" go on in the hotel.and the hotel itself doesn't separate the rooms for those customers and normal customers. Therefore, we were really concerned about our safty while we stay there. Second, there are no hair dryer and co... | 1 | null |
A wonderful hotel experience
The Doubetree provides excellent personal service. From checking in with Michael or Daniel to having the best breakfast in the city with Hostess Hannah McCauley, Eugene the master chef or Solomon or Mo the best servers in the world! The rooms are very spacious and nice and the location is t... | 5 | null |
What a nightmare
Booked a trip to New York for my partners birthday. After an exhausting flight arrived at Hotel 91. The woman on reception was the most bad mannered woman I have ever met in my life. Very rude and insincere. We got our room keys and I thought things were looking up - then the whole room felt like it wa... | 1 | null |
Scabies Infested!!!
OMG the pictures of this Hotel are a lie. Stated it had a Pool - it does not. Its ran down, Dirty, my kids caught scabies from here. Worst Hotel ever, the manager is very rude - NOT customer friendly. The manager did not want to give me a refund. Dont Go there!!!! | 1 | null |
Typical city hotel
I just stayed at the Hilton Baltimore with two teenage girls. The lobby is very open and inviting, but there are not enough seating groups for people to meet and relax in. Check-in was quick and efficient. The room was comfortable, nothing unique, but very good quality and cleanliness. I tried to get... | 3 | null |
A welcomed rest from the storm
Came into town during a violent thunderstorm at rush hour! So happy to find a place to rest peacefully. Reasonable price for a clean bathroom & comfortable bed. Everything worked just fine. Service was terrific: helped us find a place to eat and get hooked up to Wifi. | 4 | null |
Older Hotel
The hotel is fine enough and is in a more lively area within the financial district. The hotel however is showing it's age in both the common areas as well as inside the hotel rooms. The rooms are fairly small but do have an old world character about them. The service was pretty good and the gym was better ... | 3 | null |
Disappointing Hilton
This is advertised as a 4 star hotel but seems more like 3. We just stayed here for two nights. I got a very good deal on priceline (bidding $75/night before taxes) so it is hard to complain, but it was actually almost not worth the low price. The room they put us in was on the first floor and the ... | 2 | null |
Great for a trip with the kids.. that's it
I stayed here with my three kids this summer after having stayed at numerous other hotels in Chicago throughout the years (Ritz, Omni, Four Seasons) and while the Embassy Suites was fine, it is nothing to write home about. It is very dated, rooms are not all that nice and felt... | 3 | null |
Lackluster stay, SPG Platinum
My husband and I popped in here the night before an early flight. It was not my first stay here, but it was his.
The first time I stayed here was in January 2011. It was a very slow travel week, but they upgraded me to a gigantic room and I was really pleased, as I was there to work with a... | 2 | null |
OK if it's all you can get.
It's OK. No fridge, very tiny, pokey rooms. But if it's all that's available you can get by - it is at least clean and good location. We booked a twin room, we got to the hotel early and were told to come back as the room wasn't ready. When we came back but were given a king bed and told it ... | 3 | null |
Very, Very Average If Not Below
First let me say I usually stay at the Marriott Del Mar, but even so this hotel really needs work and updating... the rate was the same as the full service hotel and although the highest level Marriott Rewards member, I do not expect concierge service at a Courtyard, but at least offer o... | 3 | null |
First Time in Manhattan...Beautiful Hotel Close to NYC Top Sites/Attractions
I was in Manhattan, May of 2011 for a private event for a week, with days to free to explore the city. Arriving at the Warwick Melrose New York Hotel, I was immediately impressed and pleased. It was my first time in Manhattan, and the hotel wa... | 5 | null |
Knock knock, wedding night interuptions and scowls!
If you want housekeeping entering your room while you, ahem, celebrate your wedding...
If you want to be flippantly told by the front desk staff "Oh, we have you in our system as already checked out" after this happens...
If your idea of great concierge service is th... | 2 | null |
san fran feb 12
Considering this is supposed to be one of the world's finer hotels, it just about makes it, in my opinion. It's a great location, high up overlooking San Fran, the rooms are very nice and the hotel has that authentic look unlike some of the modern chains I stay in these days (loved the mail chute), but ... | 3 | null |
Won't stay here again!
We arrived to SA around 3:30 and went straight to the hotel to check in since check-in time was at 3. We were tired form a long drive and just wanted to relax a while. We were told that they had our reservation but that no rooms were ready. When I asked the girl at the front desk if she had any i... | 2 | null |
Don't stay here!
We were dead tired after car shopping all day. The front entrance was taped off with yellow tape so we had to go in through the side entrance. When we asked why, the desk clerk said there were a lot of potholes. The room was ok, nothing special. The shower had potential to be really nice as it was a lo... | 1 | null |
Not very impressed
Stayed there on the weekend in november. Service was very average. Nothing special. Room was old and it need some TLC. Front desk staff were nice. Could use customer service training as a refresh. I guess the place needs renovation to compete with other luxury hotels. . | 3 | null |
Poor Customer Service
The surrounding area has construction which makes it difficult to enter/leave hotel parking lot. Room key is required for elevator use. On repeated occasions there was no one at the front desk to help answer questions or lend assistance. We were delayed FIVE DAYS in getting our $50.00 deposit back... | 1 | null |
Recent trip to San Diego
I wish I would have spent a little more money and gone elsewhere as this hotel is not worth the money and the management is very poor. Parking is hard and the Rosecrans street noise is very loud in the room. After enjoying the city went back to the room and found blood on the sheets. The man sa... | 2 | null |
Great staff!
What a great staff which made for a wonderful first impression upon arrival.
I was immediately acknowledged as a Platinum member and even got the cute pet name "Miss Platinum" from the front desk associate - how fun and cute!
I was upgraded to a very nice room right down from the lobby and it was quite ni... | 4 | null |
Would not return!!
After booking a four night stay at the Edison hotel, I emailed the hotel directly to confirm that I had booked a suite with two double beds and a pull out sofa bed. I received an email confirming these exact details the same day which all looked promising, how wrong I was!
On arriving at the hotel, I... | 2 | null |
Solid performance
The Sheraton doesn't offer anything out of the ordinary, but it is dependable and well-located. Staff was friendly, breakfast was good, the room was OK but needs a little updating, and the grounds and pool are attractive. You can do a lot worse. We asked for a quiet room and were happy to be given one... | 3 | null |
Avoid the room next to the board room!
Having stayed in a Hampton Inn in Littleton, I was disappointed with this room in particular.
Everything else was very similar to the Hampton Inn in Littleton, except the sound proofing.
My room was 121 and it is next to the board room. Any music or talking can be heard straight t... | 3 | null |
Where to Start
So I arrived at the hotel and was told that they gave my room away?? So they decided to find me a room and they did only problem someone was in the room or it appeared that way the heat was on bed unmade and trash overflowing. So I called the front desk and was yelled at and told just come back down. So ... | 1 | null |
Decent stay
We came into our room on the second floor of the area above the parking garage and found a double bed. I called to confirm the night before and they assured me we were going to get two twin beds but we did not get that. The room was a decent size but it had a strange odor that I noticed from other rooms. Th... | 3 | null |
Standard Hotel with many tourist attractions in walking distance.
The location is good for the Hollywood area tourist sites. Also, there are plenty of food options nearby. The hotel itself is run down, it needs updating and new fixtures. However, it's not disgusting..it's a standard hotel/motel type of stay. The air co... | 3 | null |
nasty at every level
My room was tiny and poorly maintained. The closet had no shelves. Decor attempts to look contemporary and stylish but fails at cheesy and trying too hard. Staff were really unhelpful. Breakfast consisted of a poor selection of deli food. | 2 | null |
Sleepless in Seattle
Made a last minute reservation on the cheap to downtown Seattle for business, as I had a morning meeting across the street at The Fairmont. I'm usually quick to always read reviews of hotels before booking; OMG my mistake for not doing so this time. The 1-star or less reviews I've now read are cons... | 1 | null |
Not what expected
As a general rule I've found Best Westerns to be nice places to stay and based on the pictures and the person I spoke to when I made my reservations I was under the impression that this would be a nice place to stay for the week. We got there and were very dissapointed, so much so that we only stayed ... | 2 | null |
Stay away
I thought I have to write this review to advice folks to stay away from this hotel. It was a mistake to book this hotel. I stayed in NYC many times. Unfortunately, all my favorite hotels were overbooked due to the last minute booking. It started with 30 min wait for the check in. The line was long. The room w... | 1 | null |
Very disappointing venue for business event
I chose the Westin River North Chicago for my client event (fully day conference with catering and cocktail reception) as, in my experient, there are generally few better hotels than a Westin in which to hold a conference. However, I'm sorry to say that this was the exception... | 1 | null |
I WILL NEVER STAY HERE AGAIN
Let me just say I hated this place before I even checked in. I was traveling for work and needed a place that accepting the Government rate close to the location I would be working in Downtown Los Angeles. I knew when I booked this hotel was attached to the mall, I had no idea it was “in” t... | 2 | null |
room was fine desk help wasnt
you know i know i wasnt staying at a five star hotel, but that would all be ok if the staff was something to right home about and it wasnt. They didnt do anything beyond what they had to do. Its like well your here now so now what. The room was ok. Its a days inn so what are you expecting.... | 3 | null |
Great
I am one of the "frequent" guests at this hotel and I like it very much. However, I understand that everyone has different reasons why they like a hotel so I will break my review into different sections.
Rooms: The size of the rooms is very good. They are kept clean and they "feel" clean. The only downsize is tha... | 4 | null |
The Eldon " Luxury" Suites
If you don't mind cement mixers honking their horns and running their motors at the crack of dawn, be sure to book a room here. The showers are cold because the boiler is broken. Staff at the front desk are clueless. The pull out sofamatress had coils sticking into my body. We asked for an ex... | 2 | null |
Excellent location
Booked in as part of a 16 person group for 2 nights in May. A perfect location and affordable. Just a few minutes walk from Broadway and Times Square. Tastefully decorated rooms, we were on the 7th floor looking out over Manhatten. Although we didn't eat or drink at the hotel, the restaurant and bar ... | 5 | null |
Shiney and new
This looks a bigger Garden Inn than usual and seems still to be new. Off the freeway just enought to be nice and quiet. Rooms very usual good standard and the breakfast server and chef were warm and friendly. | 4 | null |
Cool vibe, rooms stark
I had read a number of the reviews so I was not surprised by what I found at this hotel. The lobby area on a Saturday afternoon was a cross between a library and an upscale pub full of youngish trendy types on their macs. Later, the lobby became busier but generally the same people, none of whom ... | 4 | null |
Great hotel for a small conference!
I recently planned a conference at this hotel with a profesional group and it was a terrific venue for a small conference. The meeting rooms were well appointed and the vendor area had a beautiful greenhouse window. We stayed in a large suite which was very spacious and had 2 bedroom... | 4 | null |
New York City break
Situated in the theatre district midway between Central Park and 42nd Street. The Amsterdam Court Hotel was in a very good location for exploring midtown Manhattan. The reception staff were very friendly and helpful. The room although small was very clean and adequate for the duraton of our stay. Al... | 3 | null |
Good Stay Overall.
Just completed a 5 night stay at this hotel. Was checked into their “ Bedroom Suite - 1 Queen & Sofabed” directly on their website www.hotel250.com
Exactly like the pictures shown on their website, it has a queen sized bed in a separate room and a queen sofa bed in the living room. This is great if y... | 4 | null |
Charming
Inn At The Ballpark was charming, cozy, and classy. Decor is similar to a man's den: dark green, beige, and maroon, but it feels warm and inviting. Staff was helpful, breakfast buffet good, and the bar was relaxing. Great location!!! | 4 | null |
Very Nice Place
My husband and I stayed here from the 7th to 10th October 2012. The hotel was nice to upgrade us and also gave us a refund when our internet did not work. This was outstanding, since we did not even ask for a refund. The front desk personnel Val andTalea are very special. They had everything you would r... | 5 | null |
Overpriced for what you get.
I got a group rate at a recent event but I was still disappointed in my stay. The 27th floor offered a great view of the harbor, but there was a concert down there that kept me awake until midnight. I could hear every note they played. The guests in the room next door were having a party at... | 2 | null |
Plastic Glasses
I read the article from rcrobman regarding "Plastic Glasses". We have just returned and these are exactly my sentiments. Since when do you pay top dollar for a so named 4 star hotel , to have plastic glasses.
How Sheraton can put their name to this hotel is beyond me. Concierge services were non-exsiste... | 2 | null |
Never been more pleased!
I have stayed at some other hotels before and this one by far beats them all when it comes to cleanliness and customer service. The front desk staff made sure I had everything I needed. They were extremely helpful and friendly. Best front desk staff I've seen in a long time. When I walked into ... | 5 | null |
outdated, not clean, loud
good location BUT outdated means dirty furniture, carpets etc. If people upstairs use the bathroom you think that your bathroom is exploding. Seriously as long as somebody else uses the bathroom or water you will not be able to sleep. Normally I am easy going and dont need to stay in luxury ho... | 2 | null |
Bugs...mites & ticks
I came here for Comic Con and I have my 10 month old baby. When we walk into the room, I don't like the smell. It smells muggy. Ok, I can deal with that. I sprayed the room with my cologne. When we were about to sleep, few minutes after lying down, I saw a bug crawling on one of the pillows. I thou... | 1 | null |
Run, just please run and never look back!!
When we booked the hotel we knew it wasn't going to be great. For that price in Manhattan we weren't expecting much but when we arrived the staff weren't very enthusiastic and just took their time with everything. After we got our key we had to split up and take 2 separate ele... | 1 | null |
Frustration
I booked a room with my daughter for a stay for a water polo tournament. I was told over the phone that the room rate was $89.00/Night. when I went to check out....$129.00/night. "That's the group rate we had you booked at" I told them what I was told over the phone.... The woman that I spoke with was not t... | 2 | null |
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