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Needs a good dusting, new staff, but location is great
So as an SPG Platinum, I've come to expect certain things from a W Hotel - it tries a little hard, it feels like a nightclub, but typically a nice hotel, very well kept, great service, rooms are nice if you can get an upgrade especially...
This W does not live up ... | 1 | null |
Comfortable but not the greatest
Like most of the Sheraton empire, you can't fault this hotel for comfort or cleanliness. Helpful staff, coffee machine in the room and free WiFi in the lobby and bars (nicer if it was also free in the rooms though). For some reason the mellow Sheraton decor has been discarded for a naus... | 3 | null |
Good hotel, great location
Stayed in November 2012, the staff were all very friendly and helpful, The hotel was good, nice big bedroom with very comfortable pair of double beds. The room was hot even though it was cold outside, but we just turned the air-con off and opened the window. The bar has a nice laid back vibe ... | 4 | null |
Affordable for Location
Spent Thurs,Fri,Sat here this past weekend. Staff was very friendly and helpfull. The location is a 5 min walk to the Magnificent Mile. There is an on site complementary parking facility, and the room was small but adequate.
Price was an average of 130 a night for the three nights. Save the redi... | 5 | null |
Better places to stay
We stayed here for 4 nights but asked to move rooms after the first night. I had emailed months previously asking for a quiet room at the top/back of the hotel and received a reply saying that this was fine. On arriving we were disappointed to find that we had been put on the first floor next to t... | 2 | null |
Smokers allowed???
I am copying the letter that I have sent to the general Manager of the Hard Rock Hotel in chicago, same letter that I had never got an answer from....
You have a magnificent building in an amazing location, but hotels are made of people not of buildings, the lack of service and will to help attitude ... | 1 | null |
Ratings are deceiving
I don't want to make this a total bash-fest because there are some positives about the hotel. First, the location is excellent. We were within walking distance of pretty much everything we were doing in NYC. Central Park was a few blocks north, Times Square was about 10 blocks south. Theaters were... | 2 | null |
New, clean but ...
Pros:
Pros:
-very good location( only for first timers or Broadway spectators in NYC)
-hotel is new, meaning its clean and comfy, furniture and bath room are nice
- quiet rooms
Cons:
- was allowed to check in at 4pm, not before but checkout was requested for noon! after complaining they graciously o... | 3 | null |
Huge hotel no freebies
Hotel is huge and be prepared to walk 10 minutes to your room going up elevators and then down elevators as you walk from building to building. Staff was helpful and friendly.
Breakfast was over priced $ 3.50 for coffee. $ 12.95 for an omelet.
A fee for parking, a fee for wifi | 4 | null |
Hot & Noisy
The room was boiling hot and barely cooled off with the window open; the walls are thin and the couple next door was loud; only the price was good. Wouldn't want to stay here again. | 1 | null |
A bit expensive for what you get
Older hotel right in the heart of San Jose so close to lots of activity, very convenient. I got a room that was closer to the elevator which turned out to be a bit noisy. The in-room air conditioner was too loud and kept cycling on and off so that was a bit of a distraction. My room als... | 3 | null |
Weekend in Charlotte
We stayed here during the Avon Breast Cancer Walkathon and found the hotel to be very accomodating with a pleasant, friendly, and helpful staff. The rooms are a little dated, but were in good condition and clean. Even though we were in Center City on a Friday and Saturday night the noise level from... | 4 | null |
not so bad
We stayed there this past weekend. We wanted a cheap room for the night and that is what we got. Our bed was clean, so were the towels, nothing fancy, but we weren't expecting the Ritz either. The hotel is central to the airport and downtown. We did meet the long haired manager while we were in the bar and h... | 3 | null |
It's improved, really!
I have stayed at this hotel many, many times over the years because it is close to where my mother lives. It has received terrible reviews in the past, and I have had as many bad experiences here as anyone. However I recently stayed there again and the room was clean, the bed was comfortable, the... | 3 | null |
Amazing staff
The most accommodating staff I have ever met!!! I have stayed here numerous times and the staff is amazing. These guys deserve some credit. Great job Jason and everyone else.
Hotel is quiet, bartenders are great, breakfast team is great.
If you are staying in the area be confident in this place!!! | 5 | null |
Great hotel, convenient to everything
Really enjoyed our stay here this weekend. Would give it 4 1/2 stars if I could as it was almost perfect. The pros: cool rooms, lots space, staff went out of way to be helpful, cookies and milk first night when we checked in were awesome, greeted with champagne at check in, quiet, ... | 4 | null |
A Decent Hotel in a Convenient Location.
We stayed at this hotel for a long weekend in Philadelphia. The hotel was fine but not great. The staff at the front desk was very friendly. We parked in the attached garage for about $36 a day, which seemed a bit expensive but it was nice having the car nearby. Though once we a... | 3 | null |
Service beyond duty
This was our second visit to this outstanding property, located in the heart of the "Magnificent Mile." Dreamy bed and pillows. Quiet room. Perfect cleaning and prep of room. Roomy suite for our family of three.
Impeccable service. We left our car keys on the table of a local restaurant and discover... | 5 | null |
Extremely comfortable, but a couple of odd moments
This was our first stay in the New York Palace, but I hope to make it another of our "regular" NYC hotels.
I've NEVER had better service in ANY hotel I stayed in, EVER. ANYWHERE! Everyone was very attentive to our needs without being obsequious. (One of the servers in... | 4 | null |
Great location, but....
Rooms are tiny...even the "upgrade" queen room for which I had to pay an extra $40. Cannot imagine how small the regular room was. Bar was closed for renovation and Library bar was overpriced and service was poor. Took 3 hours and 4 phone calls to get our bags delivered and promised extra towel ... | 2 | null |
Major issue with air-conditioning, but staff here is excellent
We stay at this location once a year on my wife's birthday and always make a fine dining reservation at a high-end D.C. restaurant. I have always given this property, and staff, a high rating. However, this year there were several factors that contributed t... | 3 | null |
Too busy
The location was great and concierge were very helpful booking tours. There was some noise from the rooms as its Atrium style and the noise travels up. The managers reception and complimentary breakfast were so busy we waited for 30 minutes in queues. Due to the shortage of space no one knew where the queue st... | 3 | null |
Amazing staff all around!
We stayed there this weekend, 2 moms with their 2 little girls. The experience was amazing from the front desk all the way up to housekeeping! This is a modern yet comfortable hotel, the room was rather big for NYC---2 double beds with ample floor space. We would come back anytime and it is so... | 5 | null |
Lovely hotel great location
Very modern hotel with all the amenities you would expect from a Hilton. It is right across the road from the new wtc site, so there is a lot of construction going on there at the moment, but this didn't bother us, in fact our room overlooked the work site and we found it quite interesting w... | 4 | null |
Beautiful Hotel
A truly beautiful hotel. The architecture and layout were awesome. I love old buildings and their charm, and this didn't disappoint.
The room I shared with my son was quite large, but I understand they also have some that are on the smaller side. Ours had two bathrooms, but both were quite small. The ro... | 4 | null |
Love the Marriott
Staying at the Marriott properties is a pleasure and this on is wonderful. Beautiful views from lounge on the 34th floor. Beds were the best. Restaurants for breakfast, lunch and dinner were very good. The lighter options were just right . The service at this Marriott was good. What every you needed a... | 4 | null |
A friendly and comfortable hotel
My wife and I stayed here for two nights while attending a conference. We chose it mostly because it was a good value: we got a better discount rate here than we would have gotten at the nearby Hampton Inn. And it turned out to be awfully nice.
We had a comfortable and spacious room wit... | 4 | null |
Poor Service, Noisy Location, iffy cleanliness
I reserved a King sized room - (there were two of us, and we're both fairly tall - sharing a double isn't ideal). Checked in and was given a double - and told all the kings had been sold already. While not ideal (why make a reservation? if they can't keep it as you reserve... | 2 | null |
NASTY - STAY AWAY
Stay away - this is the worst La Quinta I have ever been in, It was nasty and in sad need of renovation. My room was extremely close to SW freeway and noisy doesn't come close to describing it. The toilet tank top was on the floor, the smoke detector was hanging open and the carpet was just plain nast... | 1 | null |
But it has so much potential!! ;p
My hubbs and I just got back from a wedding trip to Pittsburgh. On our way in and out, we stayed in this Jacksonville location. The shuttle drivers were super friendly and spot-on. The front desk clerks (one exception) were helpful. You couldn't ask for a better location. Here's where ... | 2 | null |
Hollywood Hotel Nightmare
Stayed in this hotel for a couple of days July 2012. I travel often and must say that i have never never experienced a hotel with such a bad service level. Will never stay there again and can only recommend to all of you to find another hotel. This is not because I compare to other hotels at t... | 1 | null |
This is NOT a three star property.
I booked this motel based on a three star rating and the name Best Western. This motel is not safe. There are people hanging around outside and room doors looked like people had opened the doors. There is no way that this is a three star property. If you see think you have a deal, thi... | 1 | null |
Best Embassy ever
A great place to stay , near riverwalk,restaurants, etc, great price ,great gym and very clean. The breakfast was just great and able to handle a crowd so no waiting made it nice. Just wish the parking wasn't so steep in price ! | 5 | null |
This is the place!
It is steps from the Pacific.The view from our room was awesome. The rooms are clean and comfortable. The price is a bargain. My wife and I took our daughter, her husband, and three grand kids here in May 2012. There was something for all of us. Outstanding service (the hotel's GM helped us with our ... | 5 | null |
Room okay for the price
This room was okay for the price, about $32. Everything worked okay, but it was old and the carpet was pretty spotted. Shower and everything worked okay, shower curtain had some stains on it. The ice machine was either broken or empty of ice and did not work. Not a real nice room, but it was a g... | 2 | null |
Dissapointment
I will start by saying i should have listen to the reviews.But i decided to give it a chance,and unfortunately i am still here. Cant wait to get out of here!. To start off the staff from the front desk need major classes in customer service....the meaning of customer service is to satisfy your guest as p... | 1 | null |
Needs urgent renovation
The hotel is located to the north of downtown in a buisness district.There is no much activities in this area.The hotel rooms and furniture is outdated and the hotel requires a major renovation | 2 | null |
Drapes of Wrath
Here we are at the Trump Soho New York, wishing we were somewhere else!
Having been to New York several times and stayed in the Soho area a particular favourite we chose this hotel as it was highly recommended on Trip Advisor, now at 2am on a Saturday morning I wish we had gone else where. The service i... | 1 | null |
run down and not worth the cost
We stayed at the hotel for one night after arriving in LA. It was one night too many.
-The hotel is clearly run down. It looks like the last time it was renovated was the mid 80's.
-It took multiple calls to housekeeping and the front desk and an in-person visit to the front desk to get... | 2 | null |
Marriott Gold Member Review - WOW!
I stayed in San Francisco with my fiance for a romantic weekend getaway. Let me tell you..THIS is one of the nicest Marriott's I have *ever* stayed out. This property is right on par with what would be expected from a five star property at four star prices. Yes, the valet costs $49 pe... | 5 | null |
The Best!
Really enjoyed my stay. The room was very clean and slept so well. Breakfast each morning and cocktails every night in the Library Bar. The best thing about the Paramount is the Staff. They are top notch! Natalie at the front desk is so professional and nice to deal with. I highly recommend the Paramount! | 5 | null |
Great service and a quality hotel
I stayed here for one night and had a great experience. The place is clearly a high end hotel. Typical for the Hyatt group the hotel is exceptionally clean and well maintained.
The hotel is conveniently located on top of terminal D, the international terminal. There is a great bus netw... | 5 | null |
LOVE IT!
My 12 y/o granddaught and I stayed at The Sanctuary Hotel back in the spring. What an incredible place to stay. Our concierge recommended restaurants and even made the reservation for us so that we could make it to our show on time. Fabulous hotel...we loved it and would recommend to anyone staying in NY! | 4 | null |
Top customer service with Princess
I recently stayed at the Holiday Inn Express. The night auditor named Princess was professional and outstanding in customer service. My bus had been canceled last minute due to weather complications. It was midnight, I had 5% left on my cell phone battery and was sharing a room with t... | 4 | null |
LOCATION ABOVE AVERAGE!!!
The location is amazing...It is really easy to look past any cons with the absolutely amazing location!! You are steps from the NRQ subway...5 minutes to Central Park, 5 minutes to Times Square, lined street with Delis and shops. 10 minutes to hot Columbus shopping or 5th avenue in the opposit... | 3 | null |
Great location
We spent four days in New York it was great the location perfect.We bought a hop on hop bus ticket it was well worth the money. We were in a one bedroom apartment on the 35th floor it was amazing. We used the underground it is very safe to do so as we had heard a lot about this. On the bus tours we went ... | 5 | null |
Gone downhill, only good thing is location, filthy rooms, accounts department charged us for a stay paid for on expedia
This is thr second time i have stayed at this hotel, the first time was about 4 years ago and i have to say that the place has got so run down in 4 years its unbelievable.
The worst thing was the acc... | 2 | null |
Great location for travel and sightseeing
The Hyatt Regency on Capitol Hill is a great hotel for travelers. The physical plant is good but not outstanding. The real plus for this hotel is the service and the location. Everyone I interacted with from the front desk to the housekeepers were exceptional and really made my... | 4 | null |
Very noisy!
Very noisy if you get a room on the ground floor and facing the street (like we did).Huge gap underneath the front door which we had to block with towels to keep the cockroaches out. Would not stay here again despite the ok price. | 2 | null |
Easy access, great location
The hotel staff that greeted me at nearly midnight was helpful and very friendly. They took their time to make sure all my questions were answered. Although I didn't have breakfast, it looked great and smelled good! The hotel bar was well supplied and the staff was awesome.
If I had anythin... | 4 | null |
Great location, great people, good value for NYC--but not perfect
This is a great little property in an outstanding location. For what you pay--it is excellent.
I have stayed there twice, and find it quite adequate when i am on a budget. In one room, the window did not open and that makes ventilation/heating tricky. Th... | 3 | null |
A Central Location for a Spring Training Weekend
The Hilton Garden Inn kept up the Hilton Standard during a very busy time. The room was clean and well appointed. The lobby and lounge were well kept and the staff was attentive to our needs. The location made travel to the various baseball stadiums very easy and we were... | 4 | null |
Not worth the money
Just returned from a 6 day trip to NYC. Stayed at Renaissance based on other reviews from Trip Advisor. Our room on the 7th floor was large by NYC standards, but it was extremely noisy due to TS. There were street performers just below our window that started performing at around 4:00 p.m. and went ... | 3 | null |
Checked In, Checked Out!
TERRIBLE! This is all that I can say! I checked in and checked out the next morning 10/29/2012! An dwent to a budget hotel three doors down wich I wont mention here as this is not a review for that hotel. When I checked in to the hotel on Sunday, it was empty and the clerk said that there was o... | 1 | null |
Clean but noisy room
I was here one night for a business conference. Although I reserved my room months in advance, they wouldn't allow me to specify any qualifications about room other than non-smoking (such as looking for quietest room possible). Consequently, I got one of the noisiest rooms possible. Directly overlo... | 3 | null |
not so special after all
For a boutique hotel, there is not anything remarkable about this venue. The front lobby is attractive, but not inviting for a little lingering. Too small and overheated, all marble and hard surfaces, and really nowhere for a cozy conversation. The rates are quite high, and the Deluxe Double ro... | 2 | null |
Next time will try harder to find somewhere else
This was a short notice booking and hence was extremely expensive for a one night stay. The reception staff were most unhelpful with one small request that I had. There was no sense that they were going to assist me with it at all.The rooms are clean but are like a shoe ... | 2 | null |
Too Loud!! No-go!
Let me preference this review by saying I am probably unfairly rating this hotel. This hotel is getting a "poor" rating from me for 1 thing and 1 thing alone...
I stayed at this hotel on business- it's not a the hotel I would typically stay at in NYC for business, but I was traveling with a few people... | 2 | null |
A Fabulous In-Town Vacation
I cannot say enough good things about The Fairmont. We are from the Dallas area and just wanted a day away to lie by the pool, enjoy a little nightlife and relax. We chose The Fairmont because we had heard good things about it and it was very conveniently located to Stephen Pyles Restaurant,... | 5 | null |
Book this hotel!!
I would rate this hotel four plus stars. This is the perfect destination hotel for DC folks (or others) looking for a get away close to the DC area. The hotel is sparkling, brand new, luxurious and wonderful. The only reason I have given it 4 stars instead of five is that the service is not yet quite ... | 4 | null |
Okay
It's okay for the price you're paying, and the location is great. I would recommend that you take your own towel and flip flops for the shower D:! Its a good place to sleep after walking all day in the city. My boyfriend and I stayed for only 3 nights, but our purpose was to explore the city, not to have room serv... | 2 | null |
Fer get about it
if the only thing you need is location to Theater District - consider this and the sidewalk.
If you enjoy ripped carpets and lobby walls that look like the last coat of paint was 1957, stay here
if you want to be ripped off for $4 a day for 'fuel charge' .. stay here!!! WTF is that..
if you want adve... | 2 | null |
Falling into disrepair; pool is green...
Only stay here if you want to be really close to JAX Airport; I wouldn't recommend longer than one night either. This place doesn't look anything like it's pictures on the internet so BEWARE! It had rust on the building tops and the pool and jacuzzi were closed. The pool had a g... | 2 | null |
Nice staff, run down facility
You learn never to expect much from hotels in older parts of the city. This, the former Tudor (in Tudor City in Midtown East) is a block away from the UN, needless to say a high price zip code! The staff was kind enough to upgrade us to a junior suite, as it would have been a scene from a ... | 3 | null |
Flawed Stay, Great Room
Stayed with my husband and son over New Year's Eve in a Central Park View suite. Great room, 15th floor, fantastic views of Central Park. The room was very comfortable and spacious. Two large rooms, two very nice full baths. Great for a family stay.
Everything outside the room itself was difficu... | 3 | null |
Not to my Satisfaction
One of the best things that I encountered at this Days Inn was the attentiveness of the front desk staff. From there on it was unsatisfactory for me. The building is detached from the front desk area and is old, has no elevator and not in the best neighborhood. The room that I stayed in was ok an... | 3 | null |
Great Property...Great Service
We thoroughly enjoyed our time at this sprawling hill country resort overlooking Fiesta Texas and the city of San Antonio. The front desk service was exemplary in every respect and the valet and bell desks were on top of our every need. Often, resorts like this, including other Westin pro... | 5 | null |
BED BUGS! Reviews in 2011 and 2009 say bed bugs too!
We found out after several nights that we had bed bugs! After getting covered in bites and spending $150 at a local doctor to determine the problem.
We had to do our own housekeeping (up until we discovered the bed bugs and left). We requested housekeeping multiple t... | 1 | null |
Good value, great location.
My husband and I stayed at this Boutique hotel for one night on 5/12/12. I chose this Hotel because of price and proximity to the Chicago Theater, where we had tickets for a show. While the room was small and tight, it was clean, updated and adequate. All in all, the location was great, kios... | 4 | null |
Not as good as reviews
Roach crawling in bathroom when we entered. Small room with poor lighting for reading. No soap or shampoo and remote missing. Moved here from another Hollywood motel on Vermont Trav.....ge and we should have stayed there. On the plus side it,s close to Thai town. Not sure why all other ratings we... | 2 | null |
Great Airport Hotel
After spending 18 Hours at LAX waiting for United Airlines to fix a major problem with my flight planes I finally got put up in the western for a night. This is a great hotel in fact its better than most hotels I have been too through out America. It has a great bed and TV and the room was very nice... | 4 | null |
Good and Clean for the Price
I found this hotel to be very clean and neat for the unexpectedly low price of about $55 per night.
The staff were helpful and accomodating. I though the big sign in the breakfast area "MUST EAT HERE IN THE LOBBY" a bit strange. I grabbed my coffee and took it back to my room. The seating a... | 3 | null |
Blue Moon - NYC
This was on a list of hotels located near the Tenement Museum where I was attending a week long workshop. The location was perfect for enjoying the Lower East Side, walk to Little Italy and Soho. There are plenty of wonderful restaurants in the neighborhood.Bed was comfy and the hotel is near two subway... | 4 | null |
Price and srvice pretty good, room was just OK
Hotel was rather easy to get to and get in and out of. Check in was quick and valet parking was also quick and easy. Hotel was in a good location and walking to most places downtown was realistic.Room was nice but the heating unit was loud and not sure if it worked OK. Sho... | 4 | null |
Horrible Service, no attention to detail even when paying 7k a night
Second trip to this hotel. No eateries would take us they were all booked. Pool was over crowded service was slow. Front desk service unable to give me the proper room for the second time in a row when visiting this property. Waited hours for a menu c... | 1 | null |
Great Location for SF Giants Games!
I love this hotel. You can walk to the Giants games from this hotel. We come in from the wine country and stay overnight on Friday or Saturday and make a weekend of it. It is also close to the end of Market Street where is where a lot of the tourist shopping is. There are also a lot ... | 5 | null |
5 Stars!
Great place to stay.... First class all the way! Room was ready early. Food is great. Sushi Bar as a great bartender....Thomas! He knows a lot about wine and is very helpful in your selection! | 5 | null |
Great location, but...
Stayed here one night, 09/19/12, in a handicapped accessible room. The location is great, and the building looks good from the exterior, and the lobby is attractive. I checked in @4PM, and there was one person at the desk. The guest in line in front of me had issues with her reservation, and the ... | 3 | null |
If protesters are still there stay somewhere else.
Hotel was fine but no matter how good it is it is not worth putting up with the noisy and quite scary protesters over the road.
They are seriously loud and use quite intimidating language, we have young kids and they were quite upset.
I sympathise with this hotel as th... | 2 | null |
Amazing Experience
We were so sceptical of this place being 3 girls who were pedantic with cleanliness but were so pleasantly surprised.
I fell in-love with this hotel. So quaint, amazing location, good staff, beautiful view of Venice Beach. It was such an amazing experience. My friends and I were so happy we chose to ... | 5 | null |
44 floors, 3 elevators (1 broken): it takes forever to come down!
There are 44 floors and only 3 elevators. Not just that, but each elevator can potentially stop at every floor: there isn't one for, say, floors 1-20, one for 21-30 etc. I was initially on one of the top floors, but managed to be moved to a much lower fl... | 2 | null |
Good place if you're going to Eye Clinic
We stayed here because my husband was having Eye Surgery at the Eye Clinic a block away & needed to go back the next day as well. Stayed in the motel instead of driving 40 miles. We had a king suite which does have a separate room with a door. Had refrigerator, microwave, and fr... | 3 | null |
Run of the mill hotel
The Lombardy is run of the mill hotel you would expect in any large city. Nothing out of the ordinary; Meets requirements albeit at top rate.
Mediocre staff.
Breakfast was the only meal we took at the hotel restaurant - inferior quality and expensive, AVOID! | 3 | null |
Clean and comfortable hotel
The hotel was exactly what we wanted it to be - clean, comfortable, and in a great location. The room was small but the bed was huge and very comfortable. The staff was fine and fulfilled all our requests. We also had tickets to the rooftop bar with open bar for 3 hours. The selection was li... | 4 | null |
Quaint, quiet Inn
this was our second stay at this inn. The location was convenient for visiting relatives. It is clean, quiet, and has a nice breakfast. Owners are very pleasant. | 5 | null |
Couldn't wait to leave
My friend and I booked the Hotel Diva for a recent fun trip to San Francisco, we booked a king sized bed to save money and when we arrived, were given a room with a queen, we immediately went down to the front desk to correct the error and were told there were no available kings for that night. I... | 1 | null |
Great Location
Just returned from a 5 night stay at this hotel paid an extra $10 per night for view of the Empire State Building could lie in bed at night and the view was fantastic. Not a big room but you are only sleeping in it. Wardrobe big enough to put two large cases in it and our clothes. Room clean, towels chan... | 4 | null |
Very Nice Hotel
This is the perfect place to stay if you want to see Austin, and its beautiful albeit quirky downtown. The hotel itself is superb, and the view from the terrace overlooking the town is great. | 4 | null |
Quiet Moment in Time Square?
When you step off the noisy streets in Times Square you will be surprised at the quiet of this hotel. The rooms are spacious and clean. I have stayed here once a year for 10 years and it is consistently wonderful. The beds and baths are clean, the breakfast is abundant and delicious, and th... | 5 | null |
A very Bad experience!....
It is our second time to the Four Seasons hotel New York, last year we stayed there for 4 nights, we choose to stay there for this time also but unfortunately it was a wrong choice, the hotel staff wasn't nice, we were so angry and stressed during our stay because of the noise coming from the... | 1 | null |
Does trip advisor give rates by the hour?
I watch Law & Order a great deal, and so it was a privilege to stay at this hotel. From the desk clerk to the cramped stairwell, to the dimly lit corpse-magnet rooms - this hotel must have been in at least 30 episodes. But in person it is so much better. There is a strong smell... | 2 | null |
Disgraceful
We at Hotel Pennsylvania from June 14th to June 15th in a room with three beds. We gladly checked out this morning.
This hotel is in a prime location, with easy access to many of New York's most famous attractions. That being said, it has so much potential to be a top notch hotel. But boy it couldn't be any... | 1 | null |
Average hotel but decently priced for Manhattan
This isn't a wonderful hotel by itself. Rooms are small and very cramped, bathrooms are even smaller. it was quite noisy and the lobby feels like a grand central station it is so busy. We had to wait in a super long cue to check in. The service is average, I guess the hot... | 3 | null |
Ehhh... good but... average/poor for a JW
I stayed at this Marriott on my points and I was disappointed. The room wasn't great and I felt like since I was paying with points, the service wasn't as good. The room was pretty old yet the lobby was gorgeous and new. I think they need a "helper" person near the elevators be... | 3 | null |
Filthy and Tiny
Our room was dirty. The carpet was caked in filth. The bathroom was dirty. There was mold in the shower. The room was tiny. It's the smallest hotel room I've ever stayed in. The air conditioner blew directly on the bed. The location was great. | 1 | null |
Tiny room but worthless A/C...
Although I have to admit the service was outstanding. However.... The room was a bit tiny and the Air conditioning was worthless. yes you guessed it I had to get up at night and do jumping jacks in front of the sensor to get it to start again. I don't know about you but that's not how I l... | 2 | null |
Our first visit to San Francisco
We had an excellent stay at the Chancellor Hotel - excellent location, close to everything including Union Square, Cheesecake Factory, Sears and Macys. Great accomodations and excellent service, breakfast in the Luques Restaurant is a delightful experience..check the Eggs Benedict as we... | 5 | null |
Bad customer service at management level
My experience was very mixed, but I will never go back because of the bad service I got from a manager and accounting person when I had billing trouble, not to mention the billing trouble to start with. HORRIBLE CUSTOMER SERVICE AT THE MANAGEMENT LEVEL. In a nutshell, here's wha... | 2 | null |
Sunday night stay - River Inn
I see many great reviews and for some elements I agree. it is a great location and the room was more than adequate - linen, towels, space etc. unfortunalty the lack of service was the sad side. After a horrible 12 hour journey and arriving just before 9pm, I hoped to be able to still get d... | 2 | null |
Will visit again!
Myself and my boyfriend shared a double ensuite room on our recent stay in new york (I think this may be a queen room). We stayed for 5 nights. This was a great place to stay. Be prepared for a SMALL (but adequate) room! We did our research and were aware that it would be small so were not surprised o... | 4 | null |
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