Datasets:

nwchang
/

sea-ecommerce-customer-support-sample

id stringlengths 17 17	industry stringclasses 1 value	region stringclasses 1 value	language stringclasses 4 values	intent stringclasses 15 values	tone stringclasses 5 values	customer_message stringlengths 10 163	assistant_reply stringlengths 42 551	quality_score float64 8.1 10	source_type stringclasses 1 value	created_by stringclasses 1 value	license_note stringclasses 1 value
sea_ecom_00000001	ecommerce	southeast_asia	en	order_status	concise	Can you check the status of my order? It's been a week since I placed it and I haven't received any shipping notification.	I'd be happy to check your order status. Please provide your [ORDER_ID] so I can look up the current shipping details for you.	8.5	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000002	ecommerce	southeast_asia	zh	shipping_delay	apologetic	我买的东西已经过了预计送达日期三天了，物流信息显示还卡在转运中心，这是怎么回事？	非常抱歉给您带来不便。物流延迟通常是由于天气或运输高峰期导致的。请提供您的订单编号，我会立即为您联系物流公司查询具体延误原因并跟进处理。	9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000003	ecommerce	southeast_asia	ms	return_policy	professional	Saya ingin tahu tentang polisi pulangan barang. Jika saya terima barang yang salah saiz, boleh saya pulangkan?	Ya, kami menerima pulangan untuk barang yang salah saiz dalam tempoh 14 hari selepas penghantaran. Sila pastikan barang belum digunakan dan pembungkusan asal masih lengkap. Anda boleh memohon pulangan melalui bahagian 'Pesanan Saya' dalam aplikasi.	9.2	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000004	ecommerce	southeast_asia	id	product_inquiry	friendly	Halo, saya mau tanya tentang produk ini. Apakah baterainya tahan lama? Dan ada garansi berapa lama?	Halo! Terima kasih atas pertanyaannya. Produk ini dilengkapi baterai yang bisa bertahan hingga 8 jam penggunaan normal, dan kami memberikan garansi resmi selama 1 tahun. Apakah ada pertanyaan lain tentang spesifikasi produknya?	8.8	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000005	ecommerce	southeast_asia	en	refund_request	professional	I want to request a refund for my order. The item arrived damaged and I've already submitted a return request but haven't received the refund yet.	I understand your concern about the damaged item. Refunds are typically processed within 5-7 business days after we receive the returned item. Please provide your [ORDER_ID] so I can check the current status of your refund processing.	9.1	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000006	ecommerce	southeast_asia	zh	exchange_request	apologetic	我收到的衣服颜色和网站上展示的不一样，我想换货可以吗？	对于商品颜色不符的情况我们深表歉意。您可以在收货后7天内申请换货。请提供订单编号和收到的商品照片，我们将为您安排免费换货服务。	9.3	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000007	ecommerce	southeast_asia	ms	payment_issue	concise	Pembayaran saya gagal tapi duit sudah dipotong dari akaun bank. Apa yang patut saya buat?	Jangan bimbang. Jika pembayaran gagal tetapi wang telah dipotong, ia akan dikembalikan secara automatik dalam 3-5 hari bekerja. Sila semak akaun bank anda dalam tempoh ini. Jika wang tidak dikembalikan selepas 5 hari, sila hubungi kami semula dengan butiran transaksi anda.	9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000008	ecommerce	southeast_asia	id	voucher_issue	friendly	Saya punya voucher diskon tapi kenapa tidak bisa dipakai ya? Sudah saya masukkan kodenya tapi muncul error.	Wah, sayang sekali vouchernya bermasalah. Bisa tolong kirimkan kode voucher dan screenshot errornya? Ada beberapa kemungkinan: voucher sudah kedaluwarsa, tidak berlaku untuk produk tertentu, atau minimum pembelian belum terpenuhi. Saya akan bantu cek ya!	8.7	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000009	ecommerce	southeast_asia	en	product_defect	apologetic	The laptop I received has a dead pixel on the screen. This is unacceptable for a brand new product.	I sincerely apologize for the defective product you received. This doesn't meet our quality standards. We'll arrange a free return and replacement for you immediately. Please provide your [ORDER_ID] and we'll process this as a priority case.	9.4	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000010	ecommerce	southeast_asia	zh	wrong_item_received	concise	我收到的商品和我订购的不一样。我买的是蓝色运动鞋，但收到了黑色皮鞋。	对于发错商品我们深表歉意。请提供订单编号和收到商品的照片，我们将立即为您安排免费退换，并补偿您一张[VOUCHER_CODE]优惠券以表歉意。	9.2	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000011	ecommerce	southeast_asia	ms	out_of_stock	sales_oriented	Bila stok barang ini akan kembali? Saya sangat berminat untuk membelinya.	Terima kasih atas minat anda! Stok untuk item ini dijangka kembali dalam 2 minggu. Anda boleh klik 'Beritahu Saya' pada halaman produk untuk menerima pemberitahuan sebaik sahaja stok tersedia. Sementara itu, mungkin anda berminat dengan item alternatif yang serupa yang masih ada stok?	8.9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000012	ecommerce	southeast_asia	id	cancellation_request	professional	Saya ingin membatalkan pesanan saya karena sudah tidak membutuhkan barang tersebut lagi.	Baik, saya akan membantu proses pembatalan pesanan Anda. Mohon berikan nomor [ORDER_ID] Anda. Perlu diketahui bahwa pembatalan hanya bisa dilakukan sebelum barang dikirim oleh penjual. Jika sudah dalam proses pengiriman, Anda perlu menerima barang terlebih dahulu lalu mengajukan retur.	9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000013	ecommerce	southeast_asia	en	complaint_handling	apologetic	I've been waiting for 30 minutes on customer service chat. This is terrible service!	I sincerely apologize for the long wait time and the poor experience you've had. Your time is valuable and we fell short of our service standards. Let me immediately assist you with your concern. Could you please describe what you need help with?	9.5	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000014	ecommerce	southeast_asia	zh	warranty_question	professional	请问这款手机的保修政策是怎样的？如果出现非人为损坏的问题如何处理？	这款手机享有官方12个月保修服务，覆盖非人为因素导致的硬件故障。如出现问题，您可以携带购买凭证和保修卡到授权服务中心处理。我们提供全国联保服务，部分城市还支持上门取送修。需要我为您查询最近的服务中心地址吗？	9.1	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000015	ecommerce	southeast_asia	ms	size_recommendation	friendly	Saya nak beli kasut tapi tak pasti saiz yang sesuai. Tinggi saya 165cm dan berat 60kg.	Wah, kasut memang tricky nak pilih saiz! Untuk kasut, lebih baik ikut panjang kaki. Boleh ukur panjang kaki anda dalam cm? Biasanya untuk orang dengan ketinggian 165cm, saiz kasut sekitar 39-40. Kalau boleh beritahu saya jenis kasut yang diminati, saya boleh cadangkan dengan lebih tepat!	8.6	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000016	ecommerce	southeast_asia	id	order_status	friendly	Pesanan saya sudah dikirim belum ya? Saya sudah tidak sabar ingin menerimanya!	Saya bisa membantu mengecek status pesanan Anda! Silakan berikan nomor [ORDER_ID] agar saya bisa melihat detail pengirimannya. Biasanya penjual akan memproses pesanan dalam 1-2 hari kerja setelah pembayaran dikonfirmasi.	8.4	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000017	ecommerce	southeast_asia	en	shipping_delay	professional	My package was supposed to arrive yesterday but the tracking still shows it's in transit. What's happening?	I understand your concern about the delayed delivery. Shipping delays can occur due to various factors including weather conditions or high shipment volumes. Please share your [TRACKING_ID] and I'll investigate the current status and provide you with an updated estimated delivery date.	9.3	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000018	ecommerce	southeast_asia	zh	product_inquiry	sales_oriented	这款空气炸锅容量有多大？适合几口之家使用？	这款空气炸锅容量为5.8升，非常适合3-5口之家使用，可以一次烹饪一整只鸡！它采用360度热风循环技术，比传统油炸减少80%的油脂，既健康又美味。现在购买还赠送食谱手册和烤架配件，您感兴趣的话我可以帮您看看是否有优惠券可用。	8.8	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000019	ecommerce	southeast_asia	ms	payment_issue	concise	Saya cuba bayar dengan kad kredit tapi transaksi sentiasa gagal. Kenapa ya?	Transaksi kad kredit boleh gagal kerana beberapa sebab: kad tidak diaktifkan untuk transaksi dalam talian, had transaksi harian telah dicapai, atau butiran kad dimasukkan dengan salah. Sila semak dengan bank anda tentang status kad anda, dan pastikan maklumat kad dimasukkan dengan betul.	8.7	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000020	ecommerce	southeast_asia	id	voucher_issue	apologetic	Voucher saya tidak terpakai padahal saya sudah belanja lebih dari minimum pembelian. Ini sangat mengecewakan.	Mohon maaf atas ketidaknyamanan ini. Ada beberapa kemungkinan mengapa voucher tidak terpakai: mungkin voucher sudah kedaluwarsa, tidak berlaku untuk kategori produk tertentu, atau sudah mencapai batas penggunaan. Bisa tolong berikan kode [VOUCHER_CODE] dan nomor [ORDER_ID] agar saya bisa investigasi lebih lanjut?	9.2	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000021	ecommerce	southeast_asia	en	product_inquiry	friendly	Hi there! I'm looking at the wireless earbuds on your page. Can you tell me if they're water-resistant? I need something for my morning jogs.	Hello! Thanks for your interest. Our wireless earbuds have an IPX5 rating, meaning they are sweat and water-resistant, perfect for workouts and light rain. They should be great for your jogs!	8.9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000022	ecommerce	southeast_asia	en	order_status	concise	Order [ORDER_ID] status update please. It was supposed to arrive yesterday.	I've checked [ORDER_ID]. It's currently out for delivery with our logistics partner. You can expect it by the end of today. I apologize for the delay.	8.5	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000023	ecommerce	southeast_asia	zh	shipping_delay	apologetic	我的包裹 [TRACKING_ID] 已经显示‘运输中’五天了，还没到。请帮我查一下。	非常抱歉给您带来不便。已查询到您的包裹 [TRACKING_ID]，因中途转运点有积压，导致延误。预计未来1-2天内会有更新。我们已为您申请一张补偿优惠券。	9.2	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000024	ecommerce	southeast_asia	zh	refund_request	professional	我想申请订单 [ORDER_ID] 的退款。商品有质量问题，我已经上传了图片。	已收到您的退款申请和图片。我们审核部门将在24小时内处理。退款将原路返回到您的支付账户，预计需要5-7个工作日。感谢您的理解。	8.8	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000025	ecommerce	southeast_asia	ms	return_policy	friendly	Hai, saya nak tanya. Kalau saya beli baju ni tapi saiz tak sesuai, boleh pulang balik tak?	Hai! Boleh, tiada masalah. Polisi pulangan kami untuk pakaian adalah 14 hari dari tarikh penerimaan, dengan syarat baju tersebut belum dipakai, belum dicuci, dan tag masih ada. Sila pastikan anda mula-mula mohon pulangan melalui aplikasi kami.	8.7	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000026	ecommerce	southeast_asia	ms	exchange_request	professional	Saya terima kasut yang salah saiz. Saya mohon tukar kepada saiz yang betul.	Untuk pertukaran, sila kemukakan permohonan melalui pusat penyelesaian dalam app. Pilih 'Tukar Barang' dan saiz yang anda perlukan. Kami akan aturkan penghantaran dan pemulangan. Kos penghantaran untuk pertukaran pertama adalah percuma.	8.6	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000027	ecommerce	southeast_asia	id	payment_issue	apologetic	Pembayaran saya lewat OVO gagal, tapi saldo sudah terpotong. Ini bagaimana?	Maaf atas ketidaknyamanan ini. Silakan jangan khawatir, saldo Anda akan dikembalikan secara otomatis ke akun OVO dalam 1x24 jam. Jika dalam waktu tersebut belum masuk, mohon hubungi kami lagi dengan bukti potong saldo.	9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000028	ecommerce	southeast_asia	id	voucher_issue	concise	Kode voucher [VOUCHER_CODE] tidak bisa dipakai. Kenapa?	Voucher [VOUCHER_CODE] memiliki syarat minimum pembelian Rp 100.000 dan berlaku untuk kategori Elektronik saja. Pastikan keranjang belanja Anda memenuhi syarat ini.	8.4	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000029	ecommerce	southeast_asia	en	product_defect	apologetic	The blender I received has a cracked jar. I just opened the box today. This is unacceptable.	I sincerely apologize for receiving a damaged item. This is certainly not the quality we expect. Please initiate a return through our app, and we will process a full refund or replacement at your choice. We value your feedback and will address this with our seller.	9.1	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000030	ecommerce	southeast_asia	en	wrong_item_received	professional	I ordered a red dress but received a blue one instead. The order number is [ORDER_ID].	I apologize for the mix-up. For [ORDER_ID], we've sent the wrong item. Please file a return request for the incorrect item, and we will ship the correct red dress to you immediately. The return shipping is on us.	8.8	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000031	ecommerce	southeast_asia	zh	out_of_stock	sales_oriented	你们这款限量版手办显示缺货了，还会补货吗？	感谢您对这款热门手办的关注！由于是限量版，原库存已售罄。不过，您可以点击‘到货通知’按钮，一旦补货或有新批次上架，您会第一时间收到通知。我们也会推荐您看看同系列的其他款式，它们同样精美。	9.3	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000032	ecommerce	southeast_asia	zh	cancellation_request	concise	请帮我取消订单 [ORDER_ID]，我改变主意了。	已收到您的取消请求。订单 [ORDER_ID] 现已成功取消。如您已付款，款项将在3个工作日内原路退回。	8.3	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000033	ecommerce	southeast_asia	ms	complaint_handling	apologetic	Ini kali ketiga saya mengadu tentang penjual ini. Barang selalu lambat dan tak seperti yang digambarkan. Saya sangat kecewa.	Kami mohon maaf yang tidak terhingga atas pengalaman buruk yang berulang ini. Kami mengambil aduan anda dengan sangat serius. Pasukan kami akan menyiasat penjual tersebut dan mengambil tindakan yang sewajarnya. Sebagai tanda permohonan maaf, kami ingin menawarkan anda baucar diskaun istimewa untuk pembelian seterusnya.	9.4	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000034	ecommerce	southeast_asia	ms	warranty_question	friendly	Hi, saya nak tahu pasal waranti untuk smartphone yang saya beli. Berapa lama warantinya?	Hai! Semua smartphone yang dijual di platform kami dilindungi oleh waranti pengeluar selama 12 bulan. Sila pastikan anda menyimpan invois pembelian dan kotak asal. Jika ada masalah, anda boleh tuntut waranti terus melalui aplikasi kami.	8.5	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000035	ecommerce	southeast_asia	id	size_recommendation	sales_oriented	Ukuran tubuh saya: dada 90cm, pinggang 70cm. Untuk kemeja ini, sebaiknya pilih ukuran apa?	Berdasarkan ukuran tubuh Anda, kami merekomendasikan ukuran M. Ukuran ini akan memberikan potongan yang nyaman dan tidak terlalu ketat. Silakan cek juga tabel ukuran di halaman produk untuk detail lebih lanjut. Kemeja ini sangat cocok untuk gaya kasual maupun semi-formal!	8.7	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000036	ecommerce	southeast_asia	id	product_inquiry	professional	Apakah laptop ini sudah termasuk sistem operasi Windows? Dan berapa lama masa garansinya?	Ya, laptop tersebut dijual dengan sistem operasi Windows 11 Home pre-installed. Garansi resmi dari pabrikan adalah 2 tahun untuk suku cadang dan servis. Silakan simpan faktur pembelian Anda.	8.9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000037	ecommerce	southeast_asia	en	order_status	friendly	Hey, just checking in on my groceries order! When will it arrive? I'm home all afternoon.	Hi! Your grocery order is being picked and packed by the seller right now. It's scheduled for delivery this afternoon between 2 PM and 5 PM. Our driver will call you when they're nearby. Enjoy your day!	8.6	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000038	ecommerce	southeast_asia	en	shipping_delay	professional	My order [ORDER_ID] is severely delayed. The tracking hasn't updated for a week. What's the holdup?	We apologize for the significant delay on order [ORDER_ID]. Our investigations show the delay is due to a customs hold in the destination country. We are actively working with our logistics partner to expedite the clearance. We will notify you immediately once there's an update.	9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000039	ecommerce	southeast_asia	zh	complaint_handling	professional	你们客服昨天承诺今天会解决，但问题还在。我要投诉。	对于未能按时解决您的问题，我们深表歉意。这不符合我们的服务标准。请提供您的案件编号，我将立即升级此事至高级客服主管，并确保在今日下班前给您一个明确的解决方案。	9.2	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000040	ecommerce	southeast_asia	zh	warranty_question	concise	这个空调的保修期多久？包含安装和上门服务吗？	此空调享受3年整机保修，压缩机保修10年。保修期内，因产品质量问题导致的维修、上门服务和零部件更换均为免费。请保留好购买凭证和安装单。	8.4	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000041	ecommerce	southeast_asia	en	order_status	friendly	Hi there! I placed an order three days ago but haven't received any shipping confirmation yet. Could you check the status for me?	Hello! I'd be happy to check on your order for you. Please provide your order ID so I can look up the current status and tracking information. If it's been processed, we'll make sure you get an update right away!	9.5	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000042	ecommerce	southeast_asia	zh	shipping_delay	apologetic	我的包裹已经显示发货五天了，但物流信息一直没更新，这是怎么回事？	非常抱歉给您带来不便！物流信息延迟有时是由于承运商系统更新不及时。请提供您的订单号，我会立即联系物流伙伴为您查询最新状态，并跟进处理。	9.2	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000043	ecommerce	southeast_asia	ms	refund_request	professional	Saya ingin meminta bayaran balik untuk pesanan saya [ORDER_ID] kerana barang yang diterima tidak seperti yang dijangkakan.	Terima kasih kerana menghubungi kami. Kami akan proses permintaan bayaran balik anda. Sila berikan butiran lengkap termasuk sebab permintaan dan gambar barang jika ada, supaya kami dapat memprosesnya dengan cepat.	9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000044	ecommerce	southeast_asia	id	return_policy	concise	Apa kebijakan pengembalian barang untuk produk elektronik? Apakah ada biaya pengiriman?	Untuk produk elektronik, Anda dapat mengembalikan dalam 7 hari setelah penerimaan jika terdapat kerusakan pabrik. Biaya pengiriman pengembalian ditanggung oleh pembeli kecuali barang cacat. Silakan ajukan melalui halaman 'Pengembalian' di akun Anda.	9.1	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000045	ecommerce	southeast_asia	en	exchange_request	friendly	I received the wrong color for the shirt I ordered. Can I exchange it for the blue one instead?	Of course! We can arrange an exchange for you. Please initiate the exchange process through your order history, and we'll guide you through the steps to return the incorrect item and receive the blue shirt you wanted.	9.3	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000046	ecommerce	southeast_asia	zh	payment_issue	apologetic	我用信用卡付款时一直显示失败，但钱已经扣了，怎么办？	很抱歉遇到这个问题！有时银行扣款和系统确认之间会有延迟。请提供您的订单号，我们会检查支付状态。如果款项已扣除但订单未确认，我们将为您处理退款或手动确认订单。	9.4	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000047	ecommerce	southeast_asia	ms	voucher_issue	professional	Saya cuba guna baucar [VOUCHER_CODE] tetapi ia mengatakan tidak sah. Kenapa?	Maaf atas kesulitan itu. Baucar mungkin tidak sah kerana tamat tempoh, tidak memenuhi syarat minimum pembelian, atau terhad untuk kategori tertentu. Sila semak terma dan syarat baucar, atau berikan butiran lanjut supaya kami dapat membantu.	9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000048	ecommerce	southeast_asia	id	product_defect	apologetic	Produk yang saya terima rusak, layar smartphone-nya pecah saat diterima.	Kami minta maaf atas ketidaknyamanan ini! Silakan kirimkan foto kerusakan dan nomor pesanan Anda. Kami akan segera memproses pengembalian atau penggantian barang sesuai kebijakan kerusakan saat pengiriman.	9.6	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000049	ecommerce	southeast_asia	en	wrong_item_received	concise	I got headphones instead of the wireless mouse I ordered. What should I do?	We apologize for the mix-up. Please don't open the headphones package. Initiate a return request from your order page, select 'wrong item received,' and we'll arrange a correct shipment and pickup of the incorrect item.	9.2	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000050	ecommerce	southeast_asia	zh	out_of_stock	sales_oriented	你们网站上那款热门游戏机显示缺货，什么时候会补货？	感谢您的关注！这款游戏机预计下周会有新库存。您可以点击“到货通知”按钮，补货后我们会第一时间通知您。同时，我们还有类似型号的其他游戏机在售，也许您会有兴趣看看？	9.3	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000051	ecommerce	southeast_asia	ms	cancellation_request	professional	Saya ingin membatalkan pesanan saya yang belum dihantar lagi.	Baik, kami akan proses pembatalan untuk anda. Sila nyatakan nombor pesanan anda. Jika pesanan belum diproses untuk penghantaran, pembatalan akan diluluskan dengan segera dan bayaran akan dikembalikan mengikut kaedah pembayaran asal.	9.1	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000052	ecommerce	southeast_asia	id	complaint_handling	apologetic	Saya sudah komplain soal pengiriman terlambat tiga hari lalu, tapi belum ada tanggapan sama sekali.	Kami mohon maaf atas keterlambatan tanggapan. Keluhan Anda sangat penting bagi kami. Saya akan segera mengecek status komplain Anda dan memberikan update prioritas. Mohon berikan nomor komplain atau pesanan Anda untuk pelacakan cepat.	9.5	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000053	ecommerce	southeast_asia	en	warranty_question	friendly	Does this laptop come with a manufacturer's warranty? If so, how do I claim it if something goes wrong?	Yes, all electronics on our platform include a 1-year manufacturer warranty. To claim, simply contact us with your order ID and a description of the issue. We'll guide you through the warranty service process, which may involve repair or replacement.	9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000054	ecommerce	southeast_asia	zh	size_recommendation	sales_oriented	我想买一条裙子，但不确定尺寸。我身高160，体重50公斤，应该选什么尺码？	根据您的身高体重，建议您选择M码。不过，为了更准确，您可以参考商品页面上的尺码表，测量您的胸围、腰围和臀围。这款裙子非常受欢迎，现在购买还有限时折扣哦！	9.4	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000055	ecommerce	southeast_asia	ms	product_inquiry	concise	Adakah beg ini kalis air?	Ya, beg ini diperbuat daripada bahan kalis air, sesuai untuk aktiviti luar atau kegunaan harian dalam cuaca hujan. Sila rujuk spesifikasi produk untuk butiran lanjut.	8.9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000056	ecommerce	southeast_asia	id	order_status	friendly	Halo, saya mau tanya status pesanan saya [ORDER_ID] sudah sampai mana?	Halo! Senang bisa membantu. Saya akan segera cek status pesanan Anda. Mohon tunggu sebentar ya... Pesanan Anda saat ini sedang dalam perjalanan dan diperkirakan tiba dalam 2-3 hari lagi. Terima kasih atas kesabaran Anda!	9.2	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000057	ecommerce	southeast_asia	en	payment_issue	concise	My COD payment wasn't collected. The delivery person just left the package.	We apologize for this oversight. Please provide your order ID and delivery address. We will investigate with the courier and arrange for collection or advise on alternative payment options.	9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000058	ecommerce	southeast_asia	zh	return_policy	professional	请问护肤品开封后可以退货吗？	根据我们的退货政策，护肤品开封后若无质量问题，一般不支持退货，以确保商品卫生安全。但如果有过敏反应或产品缺陷，请提供相关证明，我们将为您处理。	8.8	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000059	ecommerce	southeast_asia	ms	product_inquiry	sales_oriented	Saya suka model jam tangan ini. Adakah ia datang dengan waranti? Boleh saya bayar secara ansuran?	Terima kasih atas minat anda! Jam tangan ini dilengkapi dengan waranti 2 tahun dari pengeluar. Untuk pembayaran, ya, kami menawarkan pilihan ansuran tanpa faedah dengan kad kredit terpilih. Jom buat tempahan sekarang sebelum stok habis!	9.3	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000060	ecommerce	southeast_asia	id	exchange_request	friendly	Sepatu yang saya terima kebesaran satu ukuran, bisa tukar ke ukuran lebih kecil?	Tentu saja! Kami bisa bantu tukar ukuran. Silakan ajukan penukaran melalui akun Anda, pilih 'Ukuran Tidak Sesuai', dan ikuti petunjuk pengembalian. Setelah barang kami terima, kami akan kirim ukuran yang lebih kecil.	9.1	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000061	ecommerce	southeast_asia	en	product_inquiry	friendly	Hi there! I'm looking at the wireless earbuds in your store. Could you tell me if they are sweatproof? I want to use them for jogging.	Hello! Yes, the wireless earbuds you're looking at have an IPX4 sweatproof rating, making them ideal for workouts and jogging. They're also lightweight for comfort during exercise.	9.2	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000062	ecommerce	southeast_asia	zh	order_status	concise	我的订单号是[ORDER_ID]，已经一周了还没到，能帮我查一下状态吗？	您好！已为您查询订单[ORDER_ID]，目前显示包裹已抵达当地分拨中心，预计将在1-2个工作日内送达。如需进一步协助，请随时告知。	8.8	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000063	ecommerce	southeast_asia	ms	shipping_delay	apologetic	Hai, pesanan saya [ORDER_ID] sepatutnya sampai minggu lepas tapi masih belum sampai. Boleh tolong semak?	Hai, saya minta maaf untuk kelewatan ini. Saya telah menyemak pesanan [ORDER_ID] dan mendapati terdapat sedikit kelewatan dalam penghantaran. Ia dijangka akan tiba dalam 2-3 hari lagi. Terima kasih atas kesabaran anda.	9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000064	ecommerce	southeast_asia	id	refund_request	professional	Saya ingin meminta pengembalian dana untuk pesanan [ORDER_ID]. Produknya rusak saat sampai.	Terima kasih atas laporannya. Kami akan memproses permintaan pengembalian dana untuk pesanan [ORDER_ID]. Silakan kirimkan foto produk yang rusak melalui pusat resolusi kami. Dana akan dikembalikan dalam 5-7 hari kerja setelah verifikasi.	9.1	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000065	ecommerce	southeast_asia	en	return_policy	friendly	Hey! What's your return policy for electronics? I bought a smart watch but I'm not sure about the size.	Hi! For electronics like smart watches, you can initiate a return within 7 days of delivery if the product is unused and in its original packaging. For size issues, we also offer exchanges. Would you like help with a return or exchange request?	9.3	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000066	ecommerce	southeast_asia	zh	exchange_request	professional	我收到的衣服尺码不对，想换成大一号的，订单号是[ORDER_ID]。	好的，我们可以为您办理换货。请确保商品未穿着、未洗涤且标签完好。请前往“我的订单”页面提交换货申请，选择正确尺码。我们会在收到退回商品后为您寄出新尺码。	8.9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000067	ecommerce	southeast_asia	ms	payment_issue	concise	Bayaran saya gagal tapi duit sudah dipotong dari akaun bank. Tolong selesaikan.	Kami faham kebimbangan anda. Kadangkala transaksi mungkin gagal tetapi jumlah masih dipegang oleh bank anda. Sila hubungi bank pengeluar kad anda untuk pengesahan. Jika wang tidak dikembalikan dalam 3 hari, sila hubungi kami semula dengan butiran transaksi.	8.7	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000068	ecommerce	southeast_asia	id	voucher_issue	apologetic	Saya coba pakai voucher tapi tidak bisa, padahal masih berlaku. Kenapa ya?	Mohon maaf atas kendalanya. Beberapa voucher memiliki syarat seperti minimum pembelian atau kategori produk tertentu. Bisa tolong beritahu saya kode voucher dan barang apa yang Anda beli? Saya akan bantu periksa.	9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000069	ecommerce	southeast_asia	en	product_defect	apologetic	The blender I received makes a terrible grinding noise and doesn't work properly. It's brand new!	I'm really sorry to hear that. That's definitely not the experience we want. Please do not use it further. You can request a return or replacement for this defective item within 7 days. We'll arrange for a pickup and send you a working unit.	9.4	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000070	ecommerce	southeast_asia	zh	wrong_item_received	professional	我收到的不是我下单的那个手机壳颜色，我想要的是透明的，但收到了黑色的。	非常抱歉给您带来不便。请您不要拆开或使用该商品，并通过订单页面的“申请售后”提交换货或退款请求。上传收到商品的照片作为凭证，我们会尽快为您处理。	9.1	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000071	ecommerce	southeast_asia	ms	out_of_stock	friendly	Hai, saya nampak stok untuk baju itu sudah habis. Bila agaknya ia akan kembali dalam stok?	Hai! Terima kasih kerana bertanya. Stok untuk item popular seperti itu boleh berubah dengan cepat. Anda boleh klik 'Beritahu Saya' pada halaman produk untuk mendapatkan pemberitahuan e-mel sebaik sahaja ia tersedia semula. Adakah terdapat item lain yang menarik minat anda?	8.8	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000072	ecommerce	southeast_asia	id	cancellation_request	concise	Batalkan pesanan saya [ORDER_ID]. Saya berubah pikiran.	Baik, saya akan membantu pembatalan pesanan [ORDER_ID]. Silakan ajukan pembatalan melalui menu 'Pesanan Saya' sebelum seller memproses pengiriman. Jika sudah dikirim, Anda perlu menolak paket atau mengajukan pengembalian setelah diterima.	8.6	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000073	ecommerce	southeast_asia	en	complaint_handling	professional	I'm extremely disappointed. My order was marked delivered but I never received it. This is the second time!	I sincerely apologize for this frustrating experience. This is unacceptable. I am escalating this issue to our logistics team for an urgent investigation. Please check with your household members or neighbors in the meantime. We will update you within 24 hours and ensure this is resolved.	9.5	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000074	ecommerce	southeast_asia	zh	warranty_question	friendly	你好，请问你们卖的这个电动牙刷有保修吗？保修期是多久？	您好！是的，这款电动牙刷享有官方一年保修服务。保修范围包括非人为损坏的电机故障。保修卡和购买凭证在包装盒内，请妥善保管。如有问题，可直接联系我们申请售后。	9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000075	ecommerce	southeast_asia	ms	size_recommendation	sales_oriented	Saya nak beli seluar jeans tapi tak pasti saiz mana. Tinggi saya 170cm, berat 65kg.	Berdasarkan ukuran anda, saiz 32 (M) biasanya sesuai untuk seluar jeans kami. Namun, untuk kesesuaian terbaik, saya cadangkan anda menyemak panduan saiz di halaman produk untuk ukuran pinggul dan pinggang. Kami juga mempunyai gaya slim fit dan regular fit yang boleh anda pilih!	9.2	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000076	ecommerce	southeast_asia	id	product_inquiry	sales_oriented	Saya mau tanya, laptop yang dijual itu sudah termasuk Windows dan Office asli belum?	Halo! Semua laptop di toko kami sudah dilengkapi dengan sistem operasi Windows asli teraktivasi. Untuk Microsoft Office, sebagian besar model sudah include Office Home & Student asli. Silakan cek detail spesifikasi di halaman produk untuk informasi pasti. Ada model tertentu yang Anda minati?	9.1	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000077	ecommerce	southeast_asia	en	shipping_delay	friendly	My package seems stuck at 'in transit' for 5 days now. Is everything okay with my shipment?	Hi! Thanks for reaching out. Sometimes tracking updates can be delayed during peak seasons or customs processing. Your shipment [TRACKING_ID] is still moving and is estimated to arrive in the next 3 days. We apologize for the wait and appreciate your patience!	8.9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000078	ecommerce	southeast_asia	zh	refund_request	apologetic	我已经申请退款一周了，钱还没到账，能帮忙催一下吗？	非常抱歉让您久等了。退款处理时间通常为5-10个工作日，具体取决于您的支付渠道。我已为您加急跟进退款申请[REFUND_ID]。请您也留意银行或电子钱包的入账通知。感谢您的理解。	9.3	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000079	ecommerce	southeast_asia	ms	exchange_request	professional	Saya terima barang yang salah. Saya pesan warna biru tapi dapat merah. Boleh tukar?	Boleh, kami boleh mengatur pertukaran untuk anda. Sila pastikan item belum digunakan dan pembungkusan asal masih lengkap. Sila hantar gambar item yang diterima melalui pusat khidmat pelanggan kami. Kami akan menghantar item yang betul sebaik sahaja kami menerima item yang salah.	9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000080	ecommerce	southeast_asia	id	payment_issue	friendly	Saya mau bayar pakai COD tapi pilihannya tidak muncul. Apakah tidak tersedia?	Halo! Metode COD (Bayar di Tempat) mungkin tidak tersedia untuk semua produk atau seller, terutama untuk barang berharga tinggi atau dari luar kota. Silakan cek ikon COD di halaman produk atau coba metode pembayaran lain seperti transfer bank atau e-wallet. Ada yang bisa saya bantu lagi?	8.8	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000081	ecommerce	southeast_asia	en	product_inquiry	professional	Hi, I'm interested in the wireless earbuds with ANC. Can you confirm if they come with different ear tip sizes and what the battery life is for the charging case?	Hello! The wireless earbuds with ANC include three sizes of silicone ear tips (S, M, L) for a comfortable fit. The charging case provides an additional 24 hours of battery life on top of the earbuds' own 8 hours. Is there anything else you'd like to know about this product?	9.2	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000082	ecommerce	southeast_asia	zh	order_status	concise	我的订单[ORDER_ID]什么时候发货？已经等了两天了。	您好，订单[ORDER_ID]目前正在仓库处理中，预计将在24小时内发货。发货后您会收到一封包含物流信息的邮件。感谢您的耐心等待。	9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000083	ecommerce	southeast_asia	ms	shipping_delay	apologetic	Hai, barang saya [TRACKING_ID] sudah lewat tarikh penghantaran yang dijanjikan. Saya sangat memerlukannya untuk hadiah hari jadi esok.	Maaf atas kelewatan ini. Saya telah semak dan penghantaran anda [TRACKING_ID] menghadapi kelewatan di pusat logistik. Saya telah mengutamakannya dan menghubungi kurier untuk penghantaran segera. Saya akan memaklumkan sebaik sahaja ia bergerak.	9.5	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000084	ecommerce	southeast_asia	id	refund_request	professional	Saya ingin meminta pengembalian dana untuk pesanan [ORDER_ID]. Produknya tidak sesuai dengan deskripsi di gambar.	Baik, saya akan proses permintaan pengembalian dana Anda untuk pesanan [ORDER_ID]. Untuk mempercepat proses, mohon unggah foto produk yang diterima melalui pusat resolusi di aplikasi. Dana akan dikembalikan ke metode pembayaran asal Anda dalam 5-7 hari kerja setelah disetujui.	8.8	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000085	ecommerce	southeast_asia	en	return_policy	friendly	What's your return policy for clothing? I bought a dress but it's a bit tight around the shoulders.	No worries! We offer a 15-day return policy for clothing items. As long as the dress is unworn, with original tags attached, and in its original packaging, you can initiate a return through the 'My Orders' section. We'll provide a free return label for you. Would you like me to guide you through the process?	9.3	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000086	ecommerce	southeast_asia	zh	exchange_request	apologetic	我收到的[PRODUCT]颜色是红色的，但我明明下单的是蓝色。可以换货吗？	非常抱歉给您带来了困扰。请您通过订单页面申请换货，选择“颜色错误”作为原因，并上传收到商品的照片。我们会在收到申请后尽快为您安排换货，运费将由我们承担。	9.1	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000087	ecommerce	southeast_asia	ms	payment_issue	concise	Bayaran untuk pesanan [ORDER_ID] gagal. Kad saya ok, tapi sistem kata ralat.	Saya faham. Sila cuba langkah berikut: 1. Pastikan kad anda mempunyai baki mencukupi. 2. Semak semula butiran kad (tarikh luput, CVV). 3. Cuba kaedah pembayaran lain seperti perbankan dalam talian atau e-dompet. Jika masih gagal, sila hubungi bank penerbit kad anda untuk mengesahkan transaksi.	8.7	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000088	ecommerce	southeast_asia	id	voucher_issue	friendly	Voucher saya [VOUCHER_CODE] tidak bisa digunakan saat checkout. Padahal masih berlaku.	Tenang, saya bantu cek ya. Voucher [VOUCHER_CODE] mungkin tidak memenuhi syarat minimum belanja atau tidak berlaku untuk produk dalam keranjang Anda. Bisa tolong kirimkan screenshot pesan errornya? Saya akan bantu carikan solusinya.	8.9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000089	ecommerce	southeast_asia	en	product_defect	apologetic	The blender I received [ORDER_ID] makes a horrible grinding noise and the lid doesn't seal properly. This is clearly a defective unit.	I sincerely apologize for receiving a defective product. This is not the quality we strive for. Please stop using the blender for safety reasons. I have initiated a return and refund process for order [ORDER_ID]. You can choose a full refund or a replacement unit. We will cover all return shipping costs. How would you ...	9.4	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000090	ecommerce	southeast_asia	zh	wrong_item_received	professional	我收到了错误的商品。我订购的是运动手表，但包裹里是智能手表。订单号是[ORDER_ID]。	感谢您告知我们这个错误。我们对此深表歉意。请您通过应用内的“帮助中心”提交换货申请，并上传收到商品的照片。我们会立即为您安排正确的商品发货，同时安排取回错误商品。整个过程不会产生额外费用。	9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000091	ecommerce	southeast_asia	ms	out_of_stock	friendly	Saya tengok baju kurung moden saiz L di kedai anda dah habis stok. Bila boleh restock?	Terima kasih atas pertanyaan. Baju kurung moden saiz L memang sangat popular. Kami jangka stok baru akan tersedia dalam masa 2-3 minggu. Anda boleh klik butang 'Maklumkan Saya' pada halaman produk untuk menerima e-mel pemberitahuan sebaik sahaja ia kembali dalam stok.	9.2	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000092	ecommerce	southeast_asia	id	cancellation_request	concise	Batalkan pesanan [ORDER_ID]. Saya salah pilih ukuran.	Pesanan [ORDER_ID] belum diproses, jadi saya bisa langsung batalkan. Pembatalan telah berhasil. Dana akan dikembalikan ke saldo OVO Anda dalam 24 jam. Apakah Anda ingin memesan ulang dengan ukuran yang benar sekarang?	8.8	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000093	ecommerce	southeast_asia	en	complaint_handling	apologetic	This is the third time my delivery has been delayed. I'm extremely frustrated with the unreliable service from this seller.	I completely understand your frustration, and I sincerely apologize for the repeated delays. This is unacceptable. I have escalated this complaint to our marketplace operations team with high priority. They will conduct an investigation into the seller's shipping performance and contact you within 24 hours with an upda...	9.6	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000094	ecommerce	southeast_asia	zh	warranty_question	professional	请问这款空调的保修期是多久？如果在保修期内坏了，维修是免费的吗？	这款空调享受官方提供的两年整机保修和五年压缩机保修。在保修期内，因产品质量问题导致的故障，维修和上门服务都是免费的。但请注意，保修不包括因不当使用、电压不稳或自然灾害造成的损坏。您需要保留购买发票作为保修凭证。	9.1	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000095	ecommerce	southeast_asia	ms	size_recommendation	sales_oriented	Saya nak beli seluar jeans online. Tinggi saya 170cm, berat 65kg. Saiz apa yang sesuai?	Berdasarkan ukuran anda, saya syorkan saiz 31 atau 32. Untuk lebih tepat, anda boleh ukur pinggang dan panjang kaki dalam inci, kemudian rujuk carta saiz di halaman produk. Kami juga ada 'Jaminan Pemulangan Percuma' jika saiz tidak sesuai, jadi jangan risau untuk mencuba!	9.3	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000096	ecommerce	southeast_asia	id	shipping_delay	apologetic	Paket saya dengan nomor resi [TRACKING_ID] sudah seminggu tidak bergerak dari status 'Dalam Perjalanan'. Ini untuk keperluan mendesak.	Saya turut prihatin dan minta maaf atas keterlambatan ini. Saya sudah melacak paket [TRACKING_ID] dan menghubungi pihak logistik untuk investigasi segera. Saya akan memberikan Anda update langsung dalam 2 jam ke depan. Mohon kesabarannya.	9.4	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000097	ecommerce	southeast_asia	en	voucher_issue	friendly	Hey, my promo code [VOUCHER_CODE] isn't applying the discount at checkout. It says 'invalid'. Can you help?	Of course! Let me help you with that. Could you check a few things: 1. Ensure the code [VOUCHER_CODE] is entered correctly, without spaces. 2. Check the voucher's terms—minimum spend and eligible categories. 3. Verify it hasn't expired. If everything looks good, please share a screenshot of the error, and I'll investig...	8.9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000098	ecommerce	southeast_asia	zh	product_inquiry	sales_oriented	这款护肤品适合敏感肌吗？有没有试用装可以先试一下？	这款护肤品专为敏感肌设计，不含酒精、香料和刺激性防腐剂，通过了皮肤科测试。很抱歉，目前我们没有试用装提供，但正装产品支持7天无理由退换。您可以放心购买试用，如果不合适可以轻松退换。现在下单还可享受新用户首单9折优惠哦！	9	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000099	ecommerce	southeast_asia	ms	payment_issue	professional	Saya telah membuat bayaran melalui perbankan dalam talian untuk pesanan [ORDER_ID], tetapi status masih menunjukkan 'Menunggu Pembayaran'.	Terima kasih kerana memaklumkan. Kadangkala pengesahan pembayaran mengambil masa sehingga 2 jam. Sila pastikan anda telah memuat naik bukti pembayaran di halaman pesanan. Jika selepas 2 jam status masih sama, sila hubungi kami semula dengan nombor rujukan transaksi bank, dan kami akan menyemak dengan pihak bank.	8.7	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.
sea_ecom_00000100	ecommerce	southeast_asia	id	return_policy	professional	Saya ingin tahu, apakah bisa mengembalikan elektronik yang sudah dibuka segelnya? Karena tidak sesuai ekspektasi.	Untuk produk elektronik, kami memiliki kebijakan pengembalian 7 hari setelah diterima, dengan syarat: 1. Produk tidak memiliki kerusakan fisik atau cacat yang disebabkan oleh pengguna. 2. Kemasan dan aksesoris lengkap. 3. Segel boleh terbuka, tetapi produk harus dalam kondisi baru. Silakan ajukan pengembalian melalui a...	9.2	synthetic	ai_generated	Synthetic data. No personal data. No real customer conversations.

End of preview. Expand in Data Studio

SEA Multilingual E-commerce Customer Support Sample

This public sample contains 1,000 synthetic, AI-generated customer-support conversations for Southeast Asian e-commerce scenarios.

Languages

English
Chinese
Malay
Indonesian

Formats

CSV
JSONL

Intended Use

Use this sample for inspection, evaluation, prototyping, multilingual testing, and intent-classification experiments.

Important Limitations

This is synthetic data. It does not contain real customer conversations or verified marketplace policies. Replies may include fictional policy details, fictional order-status actions, fictional compensation terms, and placeholders. Ground any production system against your own policies and systems.

Full Dataset

The paid release includes 10,000, 20,000, 50,000, and 100,000-record tiers:

View the full Customer Support Dataset on Gumroad

Launch offer: use code LAUNCH20 for 20% off. Limited to the first 20 uses across SEA Data Lab products.

License

See SAMPLE_LICENSE.txt.

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