text large_stringlengths 9 323 | text_template large_stringlengths 9 318 | intent large_stringclasses 57
values | label int8 0 56 | has_pii bool 2
classes | pii_types listlengths 0 3 | noise_type large_stringclasses 3
values |
|---|---|---|---|---|---|---|
This product is defective and I want a refund. Can you help me with that? | This product is defective and I want a refund. Can you help me with that? | request_refund | 39 | false | [] | clean |
I made a purchase with Nike and I want a refund. Can you assist me with that? | I made a purchase with {MERCHANT} and I want a refund. Can you assist me with that? | request_refund | 39 | true | [
"merchant"
] | clean |
i wana refund an item i bought, what do i do | i wana refund an item i bought, what do i do | request_refund | 39 | false | [] | clean |
is there a way to get refunded for an item | is there a way to get refunded for an item | request_refund | 39 | false | [] | clean |
I made a purchase with Starbucks but I want to cancel it and get a refund. Please help me with this. | I made a purchase with {MERCHANT} but I want to cancel it and get a refund. Please help me with this. | request_refund | 39 | true | [
"merchant"
] | clean |
Can you help me get a refund for €103.02 I spent at Walmart? | Can you help me get a refund for {AMOUNT} I spent at {MERCHANT}? | request_refund | 39 | true | [
"amount",
"merchant"
] | clean |
i bought sumthing and now i want my money back, how | i bought sumthing and now i want my money back, how | request_refund | 39 | false | [] | clean |
I need my money return for the order, can you guide me? | I need my money return for the order, can you guide me? | request_refund | 39 | false | [] | clean |
I bought something online through my account and immediately regretted it. The company said they would accept returns within 30 days, so I want to send it back and get a refund. What do I need to do on your end to make that happen? Ref: TXN-470065 | I bought something online through my account and immediately regretted it. The company said they would accept returns within 30 days, so I want to send it back and get a refund. What do I need to do on your end to make that happen? Ref: {REF} | request_refund | 39 | true | [
"reference"
] | clean |
I need to get a refund for an item I bought yesterday. | I need to get a refund for an item I bought yesterday. | request_refund | 39 | false | [] | clean |
ordered smth and it still hastn shhown up, can i get a refund instead | ordered smth and it still hastn shhown up, can i get a refund instead | request_refund | 39 | false | [] | perturbed |
I want to return the thing I order and get refund, is it possible? | I want to return the thing I order and get refund, is it possible? | request_refund | 39 | false | [] | clean |
Need refund, not happy | Need refund, not happy | request_refund | 39 | false | [] | clean |
I need to return an item and get a refund. Can you help me start that? | I need to return an item and get a refund. Can you help me start that? | request_refund | 39 | false | [] | clean |
The item I got is completely wrong and I need my money back. Please process a refund. | The item I got is completely wrong and I need my money back. Please process a refund. | request_refund | 39 | false | [] | clean |
What's the procedure to obtain a refund for an item I no longer want? | What's the procedure to obtain a refund for an item I no longer want? | request_refund | 39 | false | [] | clean |
I'm interested in returning a purchase for a refund; is that allowed? My ref is TXN-547195. | I'm interested in returning a purchase for a refund; is that allowed? My ref is {REF}. | request_refund | 39 | true | [
"reference"
] | clean |
This purchase was a mistake and I want my money back. What do I need to do to get a refund? | This purchase was a mistake and I want my money back. What do I need to do to get a refund? | request_refund | 39 | false | [] | clean |
I bought Booking.com from you, but it's not what I wanted. Please refund my money. | I bought {MERCHANT} from you, but it's not what I wanted. Please refund my money. | request_refund | 39 | true | [
"merchant"
] | perturbed |
how do i file for a refund on somthing | how do i file for a refund on somthing | request_refund | 39 | false | [] | clean |
The product is defective, so I want a refund. | The product is defective, so I want a refund. | request_refund | 39 | false | [] | clean |
Refund for unwanted item | Refund for unwanted item | request_refund | 39 | false | [] | clean |
i need to close my account asap thx | i need to close my account asap thx | terminate_account | 40 | false | [] | llm_noisy |
i tried to do this before and got bounced around so let me try again, i need this account deleted completely like gone from your system | i tried to do this before and got bounced around so let me try again, i need this account deleted completely like gone from your system | terminate_account | 40 | false | [] | llm_noisy |
i wanna close my acct pls im done with this bank | i wanna close my acct pls im done with this bank | terminate_account | 40 | false | [] | llm_noisy |
please close my account immediately thx | please close my account immediately thx | terminate_account | 40 | false | [] | llm_noisy |
delete my acct and all my info thx | delete my acct and all my info thx | terminate_account | 40 | false | [] | llm_noisy |
so my situation is that i have too many accounts and i want to simplify and this one is the one im cutting so can you help me close it out fully | so my situation is that i have too many accounts and i want to simplify and this one is the one im cutting so can you help me close it out fully | terminate_account | 40 | false | [] | llm_noisy |
account closure pls | account closure pls | terminate_account | 40 | false | [] | llm_noisy |
please close my account i dont want it anymore | please close my account i dont want it anymore | terminate_account | 40 | false | [] | llm_noisy |
end account now!!! | end account now!!! | terminate_account | 40 | false | [] | llm_noisy |
stop my account pls | stop my account pls | terminate_account | 40 | false | [] | llm_noisy |
shut down my account | shut down my account | terminate_account | 40 | false | [] | llm_noisy |
kill my acct | kill my acct | terminate_account | 40 | false | [] | llm_noisy |
i want to close my account with you guys. 9273 | i want to close my account with you guys. {LAST4} | terminate_account | 40 | true | [
"card_digits"
] | llm_noisy |
can u close account | can u close account | terminate_account | 40 | false | [] | llm_noisy |
Barbara here. i want to terminate my account idk why but i just do | {NAME} here. i want to terminate my account idk why but i just do | terminate_account | 40 | true | [
"name"
] | llm_noisy |
theres been way too many issues and i cant keep doing this so im asking you to permanently shut down my account and i mean the whole thing not just freeze it or whatever | theres been way too many issues and i cant keep doing this so im asking you to permanently shut down my account and i mean the whole thing not just freeze it or whatever | terminate_account | 40 | false | [] | llm_noisy |
I want to terminate my account. This was on the 21th. | I want to terminate my account. This was on {DATE}. | terminate_account | 40 | true | [
"date"
] | llm_noisy |
Hello, this is Greg. i want to close my acount pls | Hello, this is {NAME}. i want to close my acount pls | terminate_account | 40 | true | [
"name"
] | clean |
Would you be so kind as to assist me in deactivating my accoutn | Would you be so kind as to assist me in deactivating my accoutn | terminate_account | 40 | false | [] | perturbed |
can u delete my acount for me | can u delete my acount for me | terminate_account | 40 | false | [] | clean |
pls delete my account, ive had enough I'm in Greenburgh at the moment. | pls delete my account, ive had enough I'm in {CITY} at the moment. | terminate_account | 40 | true | [
"location"
] | clean |
Please I need to close account, what is the process for this? | Please I need to close account, what is the process for this? | terminate_account | 40 | false | [] | clean |
Please confirm the steps required to close my account permanently. | Please confirm the steps required to close my account permanently. | terminate_account | 40 | false | [] | clean |
How can I delete my account? I need it gone. | How can I delete my account? I need it gone. | terminate_account | 40 | false | [] | clean |
can shut down my aconut for me | can shut down my aconut for me | terminate_account | 40 | false | [] | perturbed |
i would like to close my account, ps My ref is REF3442X. | i would like to close my account, ps My ref is {REF}. | terminate_account | 40 | true | [
"reference"
] | perturbed |
i need my acount closed, name is Mallory | i need my acount closed, name is {NAME} | terminate_account | 40 | true | [
"name"
] | clean |
just close it, i want my acount gone Brian | just close it, i want my acount gone {NAME} | terminate_account | 40 | true | [
"name"
] | perturbed |
Hi, I'm Jonathan Noble. I need to delete my account permanently. | Hi, I'm {NAME}. I need to delete my account permanently. | terminate_account | 40 | true | [
"name"
] | clean |
i need to end acct herre | i need to end acct herre | terminate_account | 40 | false | [] | perturbed |
I'd like to know if you can delete my account. | I'd like to know if you can delete my account. | terminate_account | 40 | false | [] | perturbed |
Hi, I'm Jessica Garcia. Can you delete my account? I dont want continue with this bank | Hi, I'm {NAME}. Can you delete my account? I dont want continue with this bank | terminate_account | 40 | true | [
"name"
] | clean |
Please shut down my account 7823 and send me written confirmation that it has been terminated. I've already emptied the balance, so there's nothing left to transfer. | Please shut down my account {LAST4} and send me written confirmation that it has been terminated. I've already emptied the balance, so there's nothing left to transfer. | terminate_account | 40 | true | [
"card_digits"
] | clean |
I would like to close my bank account, can you help? | I would like to close my bank account, can you help? | terminate_account | 40 | false | [] | clean |
wnat to termminate my acount 8085 | wnat to termminate my acount {LAST4} | terminate_account | 40 | true | [
"card_digits"
] | perturbed |
i want to close my acount for good | i want to close my acount for good | terminate_account | 40 | false | [] | clean |
can you possbily terminate my act | can you possbily terminate my act | terminate_account | 40 | false | [] | perturbed |
close account immediately I'm in Valenzuelaview at the moment. | close account immediately I'm in {CITY} at the moment. | terminate_account | 40 | true | [
"location"
] | clean |
I request the closure of my account due to relocation. | I request the closure of my account due to relocation. | terminate_account | 40 | false | [] | clean |
Kindly assist me in closing my account. | Kindly assist me in closing my account. | terminate_account | 40 | false | [] | clean |
kill my account | kill my account | terminate_account | 40 | false | [] | clean |
hi its Sabrina, how do i go about terminating my account | hi its {NAME}, how do i go about terminating my account | terminate_account | 40 | true | [
"name"
] | clean |
Could you assist me in terminating my account? | Could you assist me in terminating my account? | terminate_account | 40 | false | [] | clean |
I opened this account a few months ago for a specific purpose that no longer applies. Since I don't need it anymore, please terminate my account and confirm once it's done. | I opened this account a few months ago for a specific purpose that no longer applies. Since I don't need it anymore, please terminate my account and confirm once it's done. | terminate_account | 40 | false | [] | clean |
how to cloes my account? i watn to leave your bank | how to cloes my account? i watn to leave your bank | terminate_account | 40 | false | [] | perturbed |
hey how do i shut down my acount | hey how do i shut down my acount | terminate_account | 40 | false | [] | clean |
end my account Ref: 39496419 | end my account Ref: {REF} | terminate_account | 40 | true | [
"reference"
] | clean |
this service is terrible and i want my acount closed | this service is terrible and i want my acount closed | terminate_account | 40 | false | [] | clean |
close my acount now | close my acount now | terminate_account | 40 | false | [] | clean |
I was wondering whether you could help me understand what's required to permanently close an account. | I was wondering whether you could help me understand what's required to permanently close an account. | terminate_account | 40 | false | [] | clean |
pls help me close my acount Scott | pls help me close my acount {NAME} | terminate_account | 40 | true | [
"name"
] | clean |
After the unauthorized charge I dealt with, I've lost all trust in this bank. I am requesting that you close my account immediately and confirm in writing. | After the unauthorized charge I dealt with, I've lost all trust in this bank. I am requesting that you close my account immediately and confirm in writing. | terminate_account | 40 | false | [] | clean |
Would you mind explaining how one goes about ending their relationship with this bank entirely? | Would you mind explaining how one goes about ending their relationship with this bank entirely? | terminate_account | 40 | false | [] | clean |
adding money by card, is there a fee yes or no ref 69549007 | adding money by card, is there a fee yes or no ref {REF} | top_up_by_card_charge | 41 | true | [
"reference"
] | llm_noisy |
honestly whats the point if every card top up comes with a fee, I need to know all the charges for adding money with a debit or credit card | honestly whats the point if every card top up comes with a fee, I need to know all the charges for adding money with a debit or credit card | top_up_by_card_charge | 41 | false | [] | llm_noisy |
so here's the thing, i've got $357.46 i want to load onto my card and i was gonna use my other card to do it but then i remembered someone mentioning fees for card top ups and now im worried ill get charged extra so just wondering what the deal is with charges when you top up with a card | so here's the thing, i've got {AMOUNT} i want to load onto my card and i was gonna use my other card to do it but then i remembered someone mentioning fees for card top ups and now im worried ill get charged extra so just wondering what the deal is with charges when you top up with a card | top_up_by_card_charge | 41 | true | [
"amount"
] | llm_noisy |
I topped up $82 with my card and now theres an extra charge I dont understand, what fees do you charge for adding money by card??? | I topped up {AMOUNT} with my card and now theres an extra charge I dont understand, what fees do you charge for adding money by card??? | top_up_by_card_charge | 41 | true | [
"amount"
] | llm_noisy |
Ive been meaning to ask, everytime i put money on my card using my other bank card i keep wondering if theres a fee hiding somewhere in my statement, like do you guys charge me for topping up with a card?? | Ive been meaning to ask, everytime i put money on my card using my other bank card i keep wondering if theres a fee hiding somewhere in my statement, like do you guys charge me for topping up with a card?? | top_up_by_card_charge | 41 | false | [] | llm_noisy |
will i be charged for using a card to load my account ref TXN-429520 | will i be charged for using a card to load my account ref {REF} | top_up_by_card_charge | 41 | true | [
"reference"
] | llm_noisy |
is charge applied when top up with card | is charge applied when top up with card | top_up_by_card_charge | 41 | false | [] | llm_noisy |
tell me the fees for card top ups pls thx | tell me the fees for card top ups pls thx | top_up_by_card_charge | 41 | false | [] | llm_noisy |
why is there a charge to top up my card??? | why is there a charge to top up my card??? | top_up_by_card_charge | 41 | false | [] | llm_noisy |
when I load funds onto my account using my card does the bank take a cut or a fee or something because I looked at my balance and it doesnt match what I put in and im freaking out a bit | when I load funds onto my account using my card does the bank take a cut or a fee or something because I looked at my balance and it doesnt match what I put in and im freaking out a bit | top_up_by_card_charge | 41 | false | [] | llm_noisy |
is there a fee when i use my bank card to top up my card?? | is there a fee when i use my bank card to top up my card?? | top_up_by_card_charge | 41 | false | [] | llm_noisy |
Hi, I'm Elizabeth. does it cost anything when i put money onto my card from another card bc id rather know now than find out when theres a charge on my account | Hi, I'm {NAME}. does it cost anything when i put money onto my card from another card bc id rather know now than find out when theres a charge on my account | top_up_by_card_charge | 41 | true | [
"name"
] | llm_noisy |
so i add money with my card and get hit with a fee?? why!!! | so i add money with my card and get hit with a fee?? why!!! | top_up_by_card_charge | 41 | false | [] | llm_noisy |
WHY AM I BEING CHARGED A FEE TO ADD MONEY TO MY CARD!!! | WHY AM I BEING CHARGED A FEE TO ADD MONEY TO MY CARD!!! | top_up_by_card_charge | 41 | false | [] | llm_noisy |
so topping up my card costs money now?? | so topping up my card costs money now?? | top_up_by_card_charge | 41 | false | [] | llm_noisy |
the fee for topping up with a card, is it per top up?? | the fee for topping up with a card, is it per top up?? | top_up_by_card_charge | 41 | false | [] | llm_noisy |
every time i use Target card to add 581.61 theres a fee, is that normal?? | every time i use {MERCHANT} card to add {AMOUNT} theres a fee, is that normal?? | top_up_by_card_charge | 41 | true | [
"amount",
"merchant"
] | llm_noisy |
what fees come with topping up using a card!! | what fees come with topping up using a card!! | top_up_by_card_charge | 41 | false | [] | llm_noisy |
does it cost anything extra if i use a card to do the top up | does it cost anything extra if i use a card to do the top up | top_up_by_card_charge | 41 | false | [] | llm_noisy |
im getting charged twice on 28 December just to load my card from a card and no one told me | im getting charged twice on {DATE} just to load my card from a card and no one told me | top_up_by_card_charge | 41 | true | [
"date"
] | llm_noisy |
so basically long story short i wanna add funds to my card but only if it's not gonna cost me extra because last time someone told me there might be a charge for topping up with a bank card and i never got a straight answer so pls tell me if there's a fee | so basically long story short i wanna add funds to my card but only if it's not gonna cost me extra because last time someone told me there might be a charge for topping up with a bank card and i never got a straight answer so pls tell me if there's a fee | top_up_by_card_charge | 41 | false | [] | llm_noisy |
if i use my card to add money does it cost me anything at all or is the top up free | if i use my card to add money does it cost me anything at all or is the top up free | top_up_by_card_charge | 41 | false | [] | llm_noisy |
every single time I top up by card theres some charge tacked on, what are all the fees for card top ups??? | every single time I top up by card theres some charge tacked on, what are all the fees for card top ups??? | top_up_by_card_charge | 41 | false | [] | llm_noisy |
Cost to add money by card? This was on 11/02. | Cost to add money by card? This was on {DATE}. | top_up_by_card_charge | 41 | true | [
"date"
] | clean |
I would appreciate details on the charge applied to a top up made with a United States card. | I would appreciate details on the charge applied to a top up made with a United States card. | top_up_by_card_charge | 41 | false | [] | clean |
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