text stringlengths 31 74 | labels class label 3
classes |
|---|---|
You’ve been very accommodating, thank you. | 2Positive |
I’m glad you could clear up the confusion so quickly. | 2Positive |
Thanks for making sure there were no extra charges. | 2Positive |
It’s been a pleasure dealing with you today. | 2Positive |
You’ve turned a stressful morning into a good afternoon. | 2Positive |
That’s a reasonable offer, I’m happy to accept. | 2Positive |
I appreciate you going out of your way to help me. | 2Positive |
I feel reassured after speaking with you. | 2Positive |
I’m thankful we could resolve this without escalation. | 2Positive |
This arrangement really suits my circumstances. | 2Positive |
I’m relieved I won’t be getting more calls about this. | 2Positive |
You’ve been very understanding about my challenges. | 2Positive |
That’s been handled much better than I expected. | 2Positive |
I feel more secure now that we have a clear plan. | 2Positive |
Thanks for letting me pay in smaller amounts. | 2Positive |
I’m glad we’ve finally reached an agreement. | 2Positive |
That’s one big worry off my list. | 2Positive |
I appreciate the flexibility you’ve shown today. | 2Positive |
It’s encouraging to know you’re willing to work with me. | 2Positive |
That’s been resolved far quicker than I imagined. | 2Positive |
I’m so grateful this didn’t turn into something worse. | 2Positive |
I’m glad this is sorted, but I’m still annoyed it took so long. | 2Positive |
Could you tell me what the remaining balance is today? | 1Neutral |
Please confirm the date the payment will leave my account. | 1Neutral |
I need to know the exact amount I owe right now. | 1Neutral |
Has my latest payment been applied to my account yet? | 1Neutral |
What’s the minimum payment I can make this month? | 1Neutral |
I’m checking if there’s any late fee on my account. | 1Neutral |
Can you send me a statement showing the charges? | 1Neutral |
I’d like to update my contact details, please. | 1Neutral |
Is there a way to pause payments for one month? | 1Neutral |
Please confirm the start date for my repayment plan. | 1Neutral |
How long will it take for the payment to reflect? | 1Neutral |
I want to know if my direct debit is still active. | 1Neutral |
Can I pay by card instead of bank transfer? | 1Neutral |
Could you remind me when my next payment is due? | 1Neutral |
Can you send me a receipt for the last payment? | 1Neutral |
What’s the current interest rate on my account? | 1Neutral |
Please tell me how many payments are left. | 1Neutral |
Has my payment plan been officially approved? | 1Neutral |
I just need to check the total debt amount. | 1Neutral |
Will there be a confirmation email after I pay? | 1Neutral |
Can you tell me the balance as of today? | 1Neutral |
I just need to check what date the payment is due. | 1Neutral |
Could you confirm the total amount outstanding? | 1Neutral |
I sent a payment yesterday, can you see if it’s cleared yet? | 1Neutral |
Please let me know the account number for the transfer. | 1Neutral |
I want to confirm if there are any fees added this month. | 1Neutral |
Can you send me a copy of the latest statement? | 1Neutral |
What’s the minimum payment required this week? | 1Neutral |
Can you provide the reference number for this account? | 1Neutral |
I’d like to know the remaining term of my agreement. | 1Neutral |
Could you check if my address has been updated in your system? | 1Neutral |
Please confirm the next payment date. | 1Neutral |
I’m checking if the direct debit is still active. | 1Neutral |
Can you tell me when the next statement will be issued? | 1Neutral |
I’d like to know if any interest has been added recently. | 1Neutral |
What’s the earliest date I can make my next payment? | 1Neutral |
Please advise me on how to change my bank details. | 1Neutral |
I want to verify the payment plan terms we agreed on. | 1Neutral |
Could you confirm my payment was received on time? | 1Neutral |
What’s the remaining balance after today’s payment? | 1Neutral |
Please check if I’ve already paid for this month. | 1Neutral |
I just need to know the outstanding amount today. | 1Neutral |
When does my current repayment plan expire? | 1Neutral |
Can you confirm if my payment was applied to the correct account? | 1Neutral |
Please let me know if the payment has gone through successfully. | 1Neutral |
Could you tell me the exact figure I owe right now? | 1Neutral |
I want to check if the interest rate has changed. | 1Neutral |
Please confirm if my payment date has been moved. | 1Neutral |
Can you tell me how many payments I have left? | 1Neutral |
I’d like to see the breakdown of the charges. | 1Neutral |
Please send me a statement for the last three months. | 1Neutral |
Has the payment I made last week cleared yet? | 1Neutral |
I want to know if I’ve incurred any penalties. | 1Neutral |
Could you tell me the outstanding principal amount? | 1Neutral |
I need to confirm my contact details are up to date. | 1Neutral |
Please check if there’s a note on my account from last week. | 1Neutral |
What’s the current status of my repayment plan? | 1Neutral |
Can you confirm my next payment amount? | 1Neutral |
Has the due date for this payment been extended? | 1Neutral |
Please send me confirmation of the arrangement we made. | 1Neutral |
I need to check the last payment date recorded on my account. | 1Neutral |
Can you confirm the interest amount charged so far? | 1Neutral |
Could you check if my payment plan is still active? | 1Neutral |
What’s the earliest I can settle the full balance? | 1Neutral |
Please verify if I still owe anything for this month. | 1Neutral |
Has the payment been reflected in my balance yet? | 1Neutral |
I’d like to know if I can change the payment frequency. | 1Neutral |
Could you tell me if the account is still in collections? | 1Neutral |
Please confirm the updated balance after the last payment. | 1Neutral |
What’s the outstanding amount including interest? | 1Neutral |
Could you send me a breakdown of my monthly payments? | 1Neutral |
Please check if my payment has been processed today. | 1Neutral |
When will my payment reflect in the system? | 1Neutral |
Has my arrangement been approved yet? | 1Neutral |
Can you tell me how the payment was allocated? | 1Neutral |
Please confirm if the late fee was removed. | 1Neutral |
Could you check the total owed after deductions? | 1Neutral |
What’s the amount due before the end of the month? | 1Neutral |
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