Datasets:
metadata
license: mit
task_categories:
- text-classification
size_categories:
- n<1K
SupportTickets-Mini
Dataset Summary
SupportTickets-Mini is a small English dataset of anonymized customer support messages, each labeled with the routing category a triage agent assigned to it. It is intended for lightweight text-classification experiments and teaching demos.
Label Definitions
- billing: Questions about invoices, charges, refunds, or payment methods.
- technical: Bug reports, errors, outages, and how-to configuration help.
- account: Login, password, profile, and access-management requests.
- feedback: Feature requests, praise, and general product feedback.
Splits
| Split | Rows |
|---|---|
| train | 42 |
| validation | 9 |
| test | 12 |
| Total | 63 |