Index
int64 2
15.6k
| Utterance
stringlengths 44
202
| Predicted_Intent
stringclasses 18
values | Intent_Score
float64 0.3
0.38
| Sentiment
stringclasses 3
values | empathy_score
int64 0
2
| listening_score
int64 0
1
| Topic
int64 1
10
| Topic_Name
stringclasses 9
values | rsic_score
float64 1
3.16
| RSICs
stringclasses 2
values | fallback_type
stringclasses 1
value |
|---|---|---|---|---|---|---|---|---|---|---|---|
2,819
|
Can I get assistance in LHR when I land on my cname- Business Class flight and have to change terminals to continue my journey in transit on Thai Airways, a non award flight.
|
ChangeFlight
| 0.3
|
POSITIVE
| 0
| 0
| 2
|
Reservations and Ticketing
| 1
|
Low
|
no fallback
|
9,253
|
If I book my flight through princess cruise, so I can have one bill. Can I use my --- signature miles to upgrade?
|
BookFlight
| 0.3
|
POSITIVE
| 0
| 0
| 2
|
Reservations and Ticketing
| 1
|
Low
|
no fallback
|
220
|
Okay,arrive in Oslo at 5:00pm and catch Flight to Copenhagen at 5:30pm - will I be able to do that in 30 Minutes ?
|
PetTravel
| 0.3
|
POSITIVE
| 0
| 0
| 8
|
Special Services and Assistance
| 1
|
Low
|
no fallback
|
7,736
|
I did not see my canceled reservation in my account under cancel reservation
|
CancelFlight
| 0.3
|
NEGATIVE
| 0
| 0
| 2
|
Reservations and Ticketing
| 1
|
Low
|
no fallback
|
60
|
I already booked a flight feb. 16th that i would like to get flyer miles for
|
BookFlight
| 0.3
|
POSITIVE
| 0
| 0
| 2
|
Reservations and Ticketing
| 1
|
Low
|
no fallback
|
14,605
|
I just changed my flight due to mechanical issues at the airport. Can I get my new itinerary sent to my email?
|
ChangeFlight
| 0.3
|
NEGATIVE
| 0
| 0
| 2
|
Reservations and Ticketing
| 1
|
Low
|
no fallback
|
2,549
|
My last name on my mileage plan account is wrong. How do I change it. My #--------. -----
|
MileageInquiry
| 0.3
|
NEGATIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
15,107
|
i need to book a last minute flight to go atlanta for a funeral
|
BookFlight
| 0.3
|
POSITIVE
| 0
| 0
| 2
|
Reservations and Ticketing
| 1
|
Low
|
no fallback
|
9,930
|
I have signed up for TSA pre-screening. It always works on American, but never on cname-. I think it is because my middle name is on my passport, but not on my ticket (American had to change somethi
|
AccountAccess
| 0.3
|
POSITIVE
| 0
| 0
| 10
|
Account and Technical Support
| 1
|
Low
|
no fallback
|
14,312
|
My mileage plan account does not include my travel to China last May
|
MileageInquiry
| 0.3
|
NEGATIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
13,861
|
how much do you charge for two checked bags? One a regular size and weight bag, the other will be a set of golf clubs.
|
CreditCardInquiry
| 0.3
|
POSITIVE
| 0
| 0
| 7
|
Billing and Refunds
| 1
|
Low
|
no fallback
|
2,458
|
seats are available but the system isn't allowing me to choose the seats
|
Other
| 0.3
|
POSITIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
7,477
|
I have sent mileage plan an e-mail this mornng, but I do not have documentation that it was received by mileage plan service center
|
MileageInquiry
| 0.3
|
NEGATIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
13,822
|
Yes or no can I take a razor for my legs in my carry on
|
Other
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
7,511
|
How many award miles do I need for a Mileageplan award ticket?
|
MileageInquiry
| 0.3
|
POSITIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
462
|
what is the phone number to speak to a customer service rep
|
Other
| 0.3
|
NEUTRAL
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
12,144
|
looking to switch to cname- from Delta i am a Delta Diamond and was told that you will offer me an upgraded status if i switch
|
UpgradeRequest
| 0.3
|
NEGATIVE
| 0
| 0
| 9
|
In-flight Experience
| 1
|
Low
|
no fallback
|
6,267
|
My son, ------------, traveling on -- ##### from PIT to Houston yesterday, 2/1 left a Nook E-Reader on the flight.
|
Other
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
5,280
|
I have forgotten and lost my accoutn number, PIN, and password. My information is below: --------------------------------------------------------------------------------------------------- I n
|
ProvideInformation
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
8,385
|
does cname- offer bereavement rates? My mother passed away in NY last night and I'm in Los Angeles
|
Other
| 0.3
|
NEUTRAL
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
13,602
|
how do I travel with a child who is not my son
|
Other
| 0.3
|
NEUTRAL
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
4,852
|
How many award miles do I need for a Mileageplan award ticket?
|
MileageInquiry
| 0.3
|
POSITIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
5,047
|
How do I get credit for a flight that I have recently completed?
|
Other
| 0.3
|
POSITIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
13,040
|
how do I add my mileage plan number to an existing reservation
|
MileageInquiry
| 0.3
|
NEUTRAL
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
3,895
|
Trying book 5 tickets but want to see if i could get 2 or 3 of them with miles
|
MileageInquiry
| 0.3
|
POSITIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
6,736
|
i have a flight confirmed and ticket info. how do I add priority seating because I forgot to do it when I bought ticket
|
Other
| 0.3
|
NEUTRAL
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
12,687
|
i have a mileageplan explorer credit card. How do I get my mileage plan number and PIN?
|
MileageInquiry
| 0.3
|
POSITIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
8,262
|
I already read through all these pages. There is no phone or direction to request for assistance at the airport.
|
Other
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
3,442
|
when i signed up for the card i was supposed to get 60,000 miles once i spent $1,000
|
MileageInquiry
| 0.3
|
NEGATIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
399
|
Someone else booked my flight. how can i view my flight itinerary?
|
BookFlight
| 0.3
|
NEGATIVE
| 0
| 0
| 2
|
Reservations and Ticketing
| 1
|
Low
|
no fallback
|
14,908
|
Can I get a copy of my itinerary from 1/8 and 1/27
|
Other
| 0.3
|
POSITIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
13,796
|
if i bought an economy class, fair class N, and i used award miles to upgrade, how many miles do i earn
|
UpgradeRequest
| 0.3
|
POSITIVE
| 0
| 0
| 9
|
In-flight Experience
| 1
|
Low
|
no fallback
|
10,582
|
Why was I charged an addtional 550 for wach ticket on Dec 2?
|
CreditCardInquiry
| 0.3
|
NEGATIVE
| 0
| 0
| 7
|
Billing and Refunds
| 1
|
Low
|
no fallback
|
2,376
|
how can I purchase premier access after I booked my flight? I am expensing the flight and needed the charge for premier access to be separate so I didn't select it before.
|
BookFlight
| 0.3
|
POSITIVE
| 0
| 0
| 2
|
Reservations and Ticketing
| 1
|
Low
|
no fallback
|
3,102
|
Also, I understand that since our plans changed because of a medical emergency, the charge to change the itinerary will be waived, but I don't know what kind of documentation I need to provide.
|
CreditCardInquiry
| 0.3
|
POSITIVE
| 0
| 0
| 7
|
Billing and Refunds
| 1
|
Low
|
no fallback
|
10,671
|
Would you email me when I can buy mileage plan points using your double bonus? Thanks, ------------
|
MileageInquiry
| 0.375
|
NEGATIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
4,330
|
I lost my cel phone at the Chicago O'Hare airport in C Terminal
|
LostAndFound
| 0.3
|
NEGATIVE
| 0
| 0
| 4
|
Baggage and Lost Items
| 1
|
Low
|
no fallback
|
6,632
|
I'm not sure if my last flight was recorded, how can i check
|
Other
| 0.3
|
POSITIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
10,712
|
I can not check in with my ticket number or my mileage number. My milage number is: ------ and my ticket number is: ##########. My travel company did not give me a confirmation number
|
ProvideInformation
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
5,184
|
How many award miles do I need for a Mileageplan award ticket?
|
MileageInquiry
| 0.3
|
POSITIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
12,009
|
what are the charges to cancel a flight booked with reward miles?
|
MileageInquiry
| 0.3
|
NEGATIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
12,900
|
I would like to change my flight. I bought it yesterday and today I saw a later time for themsame amount I paid yesterday
|
ChangeFlight
| 0.3
|
POSITIVE
| 0
| 0
| 2
|
Reservations and Ticketing
| 1
|
Low
|
no fallback
|
13,854
|
Hi, I have a letter to send with some feedback and request to speak to a supervisor, what email address would I send this to?
|
Other
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
8,032
|
What happens if I am sick the day of departure and cannot fly?
|
Other
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
8,822
|
would like assistance with bereavement flight..found flights that would work for me, would like to speak to representative about rate
|
RequestAssistance
| 0.3
|
POSITIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
331
|
Need to request refund on seat upgrade for a flight i never took
|
UpgradeRequest
| 0.3
|
NEGATIVE
| 0
| 0
| 9
|
In-flight Experience
| 1
|
Low
|
no fallback
|
1,787
|
How many award miles do I need for a Mileageplan award ticket?
|
MileageInquiry
| 0.3
|
POSITIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
813
|
I'm trying to book a flight and use my rewrads miles. This si my first time using them. If I select the flight I am looking at, is it refundable like other cash reservations if I should change my mi
|
BookFlight
| 0.3
|
POSITIVE
| 0
| 0
| 2
|
Reservations and Ticketing
| 1
|
Low
|
no fallback
|
1,979
|
Can you give me a phone number so I can talk to a representative?
|
Other
| 0.3
|
POSITIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
3,117
|
How many award miles do I need for a Mileageplan award ticket?
|
MileageInquiry
| 0.3
|
POSITIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
1,695
|
I have a flight booked and the other person needs to change her flight times. How do I do that?
|
BookFlight
| 0.3
|
POSITIVE
| 0
| 0
| 2
|
Reservations and Ticketing
| 1
|
Low
|
no fallback
|
614
|
Hello, I have a flight this afternoon and the website is not allowing me to check-in. Confirmation # ------ Last name: --------
|
Other
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
1,283
|
I have this reservation, and I am wondering if I can change the returning flights
|
GeneralInquiry
| 0.3
|
NEUTRAL
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
7,950
|
I am unable to find as last name and cofirmation do not seem to match please help
|
RequestAssistance
| 0.3
|
NEUTRAL
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
11,717
|
need to find out info about an airfare i brought for someone an she didnt use it
|
Other
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
10,188
|
How many award miles do I need for a Mileageplan award ticket?
|
MileageInquiry
| 0.3
|
POSITIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
9,120
|
Hello. Is it possible to get on standby tomorrow, but to do it today?
|
Other
| 0.3
|
POSITIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
4,803
|
I flow Air Canada AC087 from Toronto to Shanghai on Dec.30 2012 and got 7,111 premier qualifying miles which should be counted into the period 12/03/2012-12/31/2012, but you counted my 7,111 miles int
|
MileageInquiry
| 0.3
|
NEGATIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
4,232
|
I know a last minute flight is expensive are there any lower rates, possible stand by
|
Other
| 0.3
|
POSITIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
10,706
|
How many award miles do I need for a Mileageplan award ticket?
|
MileageInquiry
| 0.3
|
POSITIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
14,085
|
I upgraded a ticket to economy plus and was charged 2 times. One charge was 69 and one was 51. Is this an error?
|
UpgradeRequest
| 0.3
|
NEGATIVE
| 0
| 0
| 9
|
In-flight Experience
| 1
|
Low
|
no fallback
|
8,162
|
what do I need to fly if I buy my ticket online?
|
BookFlight
| 0.3
|
NEGATIVE
| 0
| 0
| 2
|
Reservations and Ticketing
| 1
|
Low
|
no fallback
|
5,378
|
i dont know my mileage plan number or my password, how do i go about this
|
MileageInquiry
| 0.3
|
NEGATIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
10,477
|
I am wait listed for an ungrade to business on a flight from LAX to Shanghai PVG. If I purchase an economy plus seat do I get charged for both or only the one I eventually use?
|
CreditCardInquiry
| 0.3
|
NEUTRAL
| 0
| 0
| 7
|
Billing and Refunds
| 1
|
Low
|
no fallback
|
4,739
|
when I click on select in awards travel it gives me an error message
|
Other
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
4,398
|
Who would I contact about missing miles from signing up for Netflix?
|
MileageInquiry
| 0.3
|
NEGATIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
10,690
|
Hi, I received a customer appreciation certificate in November 2012 for $100. I attempted to use it last night and it didn't work. the number is ################## Can you please advise what th
|
PetTravel
| 0.3
|
NEGATIVE
| 0
| 0
| 8
|
Special Services and Assistance
| 1
|
Low
|
no fallback
|
13,937
|
How do I edit incorrect information I filled out for a passenger when making a recent reservation?
|
Other
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
11,700
|
Can I cancel a reservation for myself and then use those funds to make a reservation for my daughter?
|
CancelFlight
| 0.3
|
NEGATIVE
| 0
| 0
| 2
|
Reservations and Ticketing
| 1
|
Low
|
no fallback
|
6,597
|
can i pre pay a bag fee one week before my flight
|
Other
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
14,360
|
My husband has a flight to Maui planned for March 2, I need to get the itinerary for his work
|
Other
| 0.3
|
POSITIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
7,604
|
You are not understanding - I need to use my miles and my husband to combine the awards
|
MileageInquiry
| 0.3
|
POSITIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
8,415
|
i am trying to pay with a canceled ticket no ################
|
Other
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
5,628
|
HI there, My name is ----------- and I have a flight this afternoon from SFO to MSY. I am not able to find my confirmation number (printout of my itinerary) and flight information for my flight out
|
ProvideInformation
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
12,239
|
Is there a phone number for me to call so I can talk to someone?
|
Other
| 0.3
|
POSITIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
12,292
|
cost of changing flight from ZRH to FLL on 09/11/13 to 08/28/11 on reservation ######
|
Other
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
10,728
|
HOW CAN I UPGRADE MY TICKET TO BUSINES IF I DO NOT HAVE ENOH=GH TO REDEEM IT"" TAHNKS
|
UpgradeRequest
| 0.3
|
NEGATIVE
| 0
| 0
| 9
|
In-flight Experience
| 1
|
Low
|
no fallback
|
2,030
|
Hi ----, How can I pay the second checked bag fees when I book the ticket.
|
Other
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
14,614
|
I have signed up for TSA pre-screening. It always works on American, but never on cname-. I think it is because my middle name is on my passport, but not on my ticket (American had to change somethi
|
AccountAccess
| 0.3
|
POSITIVE
| 0
| 0
| 10
|
Account and Technical Support
| 1
|
Low
|
no fallback
|
7,255
|
Yes or no can I take a razor for my legs in my carry on
|
Other
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
6,349
|
We traveled to Europe in summer 2012. My son did not have a Mileage plan number. I just created an account and would like to add his miles to his mileage plan account. How do I accomplish this?
|
MileageInquiry
| 0.3
|
NEUTRAL
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
8,455
|
Why couldn't I use the mileages to rent the movie through the Digital Media Store?
|
MileageInquiry
| 0.3
|
NEGATIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
4,123
|
I have found a flight from New Orleans to Paris that changes planes in Dulles. The ticket gives 1 hour to make the change--even though it's an international connection. Will that be enough? I do hear
|
LostAndFound
| 0.3
|
NEUTRAL
| 0
| 0
| 4
|
Baggage and Lost Items
| 1
|
Low
|
no fallback
|
5,787
|
I have an expensive guitar and was wondering if it could be stored in a closet or on the plane.
|
GeneralInquiry
| 0.3
|
NEUTRAL
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
336
|
How many award miles do I need for a Mileageplan award ticket?
|
MileageInquiry
| 0.3
|
POSITIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
8,362
|
hi, I have a question, can I buy a tix using my mileage point, and another tix for my 10-yr old kid separately using cash?
|
MileageInquiry
| 0.3
|
NEUTRAL
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
8,792
|
Do I have to include my middle name when I book online flight?
|
BookFlight
| 0.3
|
NEGATIVE
| 0
| 0
| 2
|
Reservations and Ticketing
| 1
|
Low
|
no fallback
|
3,681
|
I would like to secure seat assignments for our trip from Tampa to Newark - today when we came down they assigned our seats and had our ten year old kids sitting by themselves on the airplane - this d
|
AccountAccess
| 0.3
|
POSITIVE
| 0
| 0
| 10
|
Account and Technical Support
| 1
|
Low
|
no fallback
|
3,019
|
I made reservations and signed up my famiy for the mileage plan award credit.
|
MileageInquiry
| 0.3
|
NEUTRAL
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
2,693
|
My mileage plan # is ###########. Don't remember ever getting a pin. I want to enter some travel I took the other day and didn't enter my MP number.
|
MileageInquiry
| 0.3
|
NEGATIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
8,401
|
My travel documentation has my full middle name. How do I get my full middle name onto my Mileage plan account?
|
MileageInquiry
| 0.3
|
NEGATIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
6,821
|
We are having problems getting our baggage price included when we travel and use our Visa Mileage plan Card. Our reservation is
|
MileageInquiry
| 0.3
|
NEUTRAL
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
8,772
|
your interactive travel destinations chart will not show me the destination of ""Central America:
|
Other
| 0.3
|
NEGATIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
4,334
|
My husband ---------------- has a mileage plan account and we cannot find the number, where can we get it? He has a Mileageplan Explorer account with Chase.
|
MileageInquiry
| 0.3
|
NEUTRAL
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
8,603
|
I recently signed up and received a cname- Explorer Credit Card, which I believe should have added 30,000 miles to my bank; however, they are not there. My frequent flyer number is --------.
|
MileageInquiry
| 0.3
|
NEUTRAL
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
7,321
|
When flying non-rev space available, are all seat types an option if available?
|
Other
| 0.3
|
POSITIVE
| 0
| 0
| 1
|
General Customer Service
| 1
|
Low
|
no fallback
|
10,307
|
if I am eligible for a complimentary premier upgrade which I am on my next flight , do I have to pay extra for it?
|
UpgradeRequest
| 0.3
|
POSITIVE
| 0
| 0
| 9
|
In-flight Experience
| 1
|
Low
|
no fallback
|
13,329
|
I can use my USAirways miles, since it is part of the Star Alliance.?
|
MileageInquiry
| 0.3
|
POSITIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
12,389
|
how do I add my mileage plan number to an existing reservation
|
MileageInquiry
| 0.3
|
NEUTRAL
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
7,959
|
are you telling me that it will cost me 1000$ to transfer my dead husband miles ??
|
MileageInquiry
| 0.3
|
NEGATIVE
| 0
| 0
| 6
|
Loyalty and Rewards Program
| 1
|
Low
|
no fallback
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.