Index int64 2 15.6k | Utterance stringlengths 44 202 | Predicted_Intent stringclasses 18
values | Intent_Score float64 0.3 0.38 | Sentiment stringclasses 3
values | empathy_score int64 0 2 | listening_score int64 0 1 | Topic int64 1 10 | Topic_Name stringclasses 9
values | rsic_score float64 1 3.16 | RSICs stringclasses 2
values | fallback_type stringclasses 1
value |
|---|---|---|---|---|---|---|---|---|---|---|---|
10,160 | I would like to know how can I become an elite or premier member | GeneralInquiry | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
7,502 | How many award miles do I need for a Mileageplan award ticket? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
4,490 | I'd like to put on hold my reservation and change my flight to another date | ChangeFlight | 0.3 | NEUTRAL | 1 | 1 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
4,844 | I can't remember my account information and I have moved from my address on record. I want to access my account. | AccountAccess | 0.3 | NEGATIVE | 0 | 0 | 10 | Account and Technical Support | 1 | Low | no fallback |
4,394 | I need to cancel a flight that I scheduled less than 24 hours ago for full refund. I am still sick. | CancelFlight | 0.333333 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
13,454 | I flow Air Canada AC087 from Toronto to Shanghai on Dec.30 2012 and got 7,111 premier qualifying miles which should be counted into the period 12/03/2012-12/31/2012, but you counted my 7,111 miles int | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
13,608 | where is lost and found office at DIA? iCloud shows my phone at DIA, I think at/near cname- offices | LostAndFound | 0.3 | NEGATIVE | 0 | 0 | 4 | Baggage and Lost Items | 1 | Low | no fallback |
674 | my resevation has me as mrs. not mr how can i change it it aqlso has -------- not ------- m | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
7,400 | ----, I will be treveling 2/12/13, gum to sfo, using mileage plan ticket. can i upgrade using mileage plan as payment. If yes, plse. advice how. | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
4,966 | Do you have other partners that fly from BOS to MIA that I could use my ticket on | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
11,669 | I did not see my canceled reservation in my account under cancel reservation | CancelFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
14,324 | Do I need to reserve a seat belt extender for my flight? | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
12,812 | I can't remember my account information and I have moved from my address on record. I want to access my account. | AccountAccess | 0.3 | NEGATIVE | 0 | 0 | 10 | Account and Technical Support | 1 | Low | no fallback |
6,746 | if i need to cancel our flight this week tophoenix and reschedule to antoerh date what needs to be done? | CancelFlight | 0.333333 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
3,025 | I was told that it was in Houston and would be in Newark on flight 711. The tracking web site says iit is in the processing mode. Whaqt is the real deal | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
6,481 | I will print my boarding pass at home before I leave for Norway. How do I get a boarding pass when I leave Norway as I will not have access to a computer or printer? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
14,555 | how many miles will it cost for 3 round trip tickets to PAris? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
5,002 | Why does your search say the price is $864 and then when I go to make the reservation it changes to $1,000+ | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
2,426 | I am planning on checking only 1 bag containing my scuba equipment. I am unclear in reading the baggage policy if I will be charged additional $ if my bag exceeds 50 lbs. Can you clarify please | CreditCardInquiry | 0.3 | NEGATIVE | 0 | 0 | 7 | Billing and Refunds | 1 | Low | no fallback |
4,849 | Flight --4 leavint 9:25 AM Tues. Apr. 9, 2013 from IAD to London England LHR-Heathrow at which terminal at LHR should ride meet us? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
12,997 | do you allow airspray sun lotion and bugs repealent to take on international flight? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
3,853 | I was about to rent a car, but the data keeps showing the renter is under 65, and I am 65. | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
7,067 | Can you look up my frequent flyer miles# for me? I tried to find it via email address but could not access it inline. thanks | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
7,121 | i need to book a last minute flight to go atlanta for a funeral | BookFlight | 0.3 | POSITIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
14,216 | My baggage has been lost for 32 hours now. I have called the 800# plus have gone online. All I have gotten is ""still tracking"". Will I be compensated for items I have had to purchase and will I receiv | LostAndFound | 0.3 | NEGATIVE | 0 | 0 | 4 | Baggage and Lost Items | 1 | Low | no fallback |
13,683 | can you look up who has the mileage plan number of ------ | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
4,116 | I want the $118 deal where you have to travel on a Tuesday. I want to depart on a Tuesday and return on Saturday or sunday | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
15,180 | I have filed a claim for loss of baggage. How can I check the status of the claim? | BaggageClaim | 0.3 | NEGATIVE | 0 | 0 | 4 | Baggage and Lost Items | 1 | Low | no fallback |
12,697 | I know a last minute flight is expensive are there any lower rates, possible stand by | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
6,308 | I'm flying tmrw, how do I add the miles onto this account | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
8,825 | I'm attempting purchase tickets and clicking no the to insurance option but it doesn't seem like the system is processing my selection. I'm getting a message indicating that I must select an option | BookFlight | 0.3 | POSITIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
6,662 | The name on my reservation is wrong. The name should be ----- , but it added her middle initial at the end of her name and I can't seem to find a way to change it.....------ should just be ----- | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
2,518 | again, how do I establis a PIN for my existing account which I can access using my password? | AccountAccess | 0.3 | NEGATIVE | 0 | 0 | 10 | Account and Technical Support | 1 | Low | no fallback |
7,465 | Trying to book put in a one pass number and pin we had from cname------ nothing happened | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
10,766 | How many award miles do I need for a Mileageplan award ticket? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
12,486 | There has been a death in the family and I need to travel to a funeral. Is a disconted fare available? I need to travel on Wednesday 1/30 | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
2,037 | what is the fee for checked baggage if i am a mileage plan explorer card holder | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
3,066 | Can you tell me if this rate is likely to go back down in the next day or two? | GeneralInquiry | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
12,365 | looks like it did not show up let me type it out | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
12,421 | The e-certificate is for 10% however the price is not reflective of that | PetTravel | 0.3 | POSITIVE | 0 | 0 | 8 | Special Services and Assistance | 1 | Low | no fallback |
9,255 | My name is ------------- and My reservation number is ------. It does not show my seat assignments for the first parts of my trip, I want to make sure we have seats | ProvideInformation | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
12,101 | is there a way to check if someone is a passenger on a fliht? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
5,372 | I did not receive a new Mileage plan card with my new number- can it be sent to me please? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
10,267 | did I make the 25,000 mile bonus last year for spending enough on the visa card? | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
1,428 | Hi ---- I lost my passport, so how can I cancel my flight? | CancelFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
4,129 | Hello, I am booked on Flights ----- on the 4th Feb 2013 and the Rtn flight ----- on the 11th Feb. booking ref. ------. I have a question regarding the meals provided on the flights. I have been diagn | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
12,701 | I was wondering if I could choose specific seats because I have a three year old flying with me | GeneralInquiry | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
1,042 | will there be a fee if i cancel the flight i made this morning and book a brand new one? | CancelFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
3,468 | Hi I have a code from a flight that was delayed over night. They told me to go on here and give the code in order to receive a voucher but I'm unsure of where to go | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
6,462 | Can you check on the other acct I provided and see if the miles were posted there? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
8,240 | Okay. Sorry, I typed in the info on the left. It is leaving Phoenix and going to Barcelona. | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
1,414 | I want to see what seat I have on an upcoming flight | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
115 | Hi, Could you please let me know the status of ------ flight ##### from Tokyo, Japan to San Jose, California, scheduled to depart Tokyo on January 19 and arrive in San Jose on January 19? Has it been | CheckFlightStatus | 0.3 | NEGATIVE | 0 | 0 | 3 | Flight Operations and Status | 1 | Low | no fallback |
12,555 | why doesn't my reservation for an upcoming flight show up on my mobile ap for the iphone 5? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
7,230 | I cannot check in I only have a travel agent number not one from -- | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
12,817 | Flight --4 leavint 9:25 AM Tues. Apr. 9, 2013 from IAD to London England LHR-Heathrow at which terminal at LHR should ride meet us? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
231 | I input a ticket number and it tells me the ticket has been creditied. However, the ticket does not show in my history or in the mileage amount. | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
8,331 | I lost my wallet with my premier access card. Can you give me the phone number for the premier access desk? | LostAndFound | 0.3 | NEGATIVE | 0 | 0 | 4 | Baggage and Lost Items | 1 | Low | no fallback |
13,030 | Can I pay for part of my purchase with miles and part with cash? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
10,846 | Can these tickets be paid at the counter in the airport the day of the flight? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
2,747 | I and my wife have seperate accounts can unite our miles credits and buy something? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
4,148 | tell me about flights Feb 2 round trip to Bankok for the cheapest price. | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
12,616 | tell me about flights Feb 2 round trip to Bankok for the cheapest price. | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
1,521 | tell me about flights Feb 2 round trip to Bankok for the cheapest price. | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
13,895 | What documentation do I need to bring for children ages 4 and under? | Other | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
10,540 | I wanted to book arriving in Hyannis and its keeps telling me Boston | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
215 | I'm looking for a valid coupn code to use while I'm booking my flight to FLL. I was using a code from CheapAir .com and it does not work . Do you know which coupon code works on your network? | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
13,885 | I am having trouble signing in to my account. I forgot my password (assumuing I even have one) and the System does not recognize my city of birth. | AccountAccess | 0.375 | NEGATIVE | 0 | 0 | 10 | Account and Technical Support | 1 | Low | no fallback |
14,725 | ! The name of the traveler entered does not match the name associated with the Frequent Flyer account number (--------) you entered for this traveler. Please revise either the traveler?s name, the a | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
7,855 | The reservations were made on separate dates, but we're all travelling together (on same day, same flight), and I want to avoid having 5 separate confimation numbers. | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
11,478 | I need to change my middle initial my confirmation # is ------ | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
7,143 | where is your telephone number on this site? this is ridiculous. i have been trying to book a flight for 40minutes | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
5,712 | How do I hold a Mileageplan reservation for 24hrs while I'm arranging the rest of my trip? | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
2,488 | I am trying to book a ticket use Mileageplan Explorer award, and my question is if I book first, then later want to change the flight, any extra charge | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
8,949 | i have a flight with lufthansa and cname- airlines however the first air line listed on my ticket in lufthansa. how many baggage can i take ? | BaggageClaim | 0.3 | POSITIVE | 0 | 0 | 4 | Baggage and Lost Items | 1 | Low | no fallback |
11,048 | do i need to call to get the active duty military discount? | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
3,315 | Hi ----, I am trying to donate miles but the link does not open - is there a problem? | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
11,756 | I want to buy 3 tickets to Europe using my miles but only have enough to buy 2 tickets. I want to buy the third ticket with $ but want to make sure I can get the same flights. How can I go about doi | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
3,249 | Charges to my bank account that are inaccurate. I need to talk to a person. What is the number? | AccountAccess | 0.3 | NEGATIVE | 0 | 0 | 10 | Account and Technical Support | 1 | Low | no fallback |
5,759 | I need my Account Number so I can correct a reservation error and make a new reservation. | BookFlight | 0.3 | NEUTRAL | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
2,183 | I did this already. It says the mileage has been posted, but I cannot find it | MileageInquiry | 0.3 | POSITIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
4,131 | I'm trying to get to my reservation so that I can print it out. I do not have the confirmation number, and the answer to my security question is not being accepted (perhaps I am not entering the same | ProvideInformation | 0.3 | NEUTRAL | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
8,077 | I already have Economy Plus seats. I just want to exchange them for two different Economy Plus seats. | Other | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
12,344 | We show Alaska Air at Terminal 6 in LAX. Is cname- there too | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
3,648 | I was wondering if it's possible to change my flight to a later time | GeneralInquiry | 0.3 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
12,717 | i am looking to book a ticket on the same plane as his team mates, but its not listed | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
13,647 | Not sure that my final question got through, but ----- (my mother-in-law) needs wheelchair assistance throughout her trip. Can you help her get that assistance for the cname- portion of her trip? | RequestAssistance | 0.375 | POSITIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
5,358 | Hi, My daughter is scheduled to fly from Tokyo (NRT) to Los Angeles (LAX) on Flight #33 on MOnday. I went online and it said Flight #33 is cancelled for Saturday, Sunday, and Monday. Could this be c | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
8,356 | Do you have other partners that fly from BOS to MIA that I could use my ticket on | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
7,521 | I would like to book a flight for four from Los Angeles, CA to Albany, NY. I have found a suitable flight, however the 13 year old traveler is disabled and will require a bulkhead seat that is not an | BookFlight | 0.3 | POSITIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
3,116 | If you miss a connecting flight do do a plane taking off late, who do I call and complain to about the service | InFlightEntertainment | 0.3 | POSITIVE | 1 | 1 | 9 | In-flight Experience | 1 | Low | no fallback |
10,468 | If I book a flight online, do I have 24 hours to make changes without paying an upfront fee? | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
11,553 | i signed up for mileage plan after boking a flight can i transfer my points now | MileageInquiry | 0.375 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
5,564 | I need my receipt for the 1st class upgrade I made today for my Boston to Chicago flight on Tuesday. | UpgradeRequest | 0.3 | NEUTRAL | 0 | 0 | 9 | In-flight Experience | 1 | Low | no fallback |
9,143 | This request is for two people flying business class from EWR to SIN in mid-june for 9-11 days. we are flexible on the date of departure | UpgradeRequest | 0.3 | POSITIVE | 1 | 1 | 9 | In-flight Experience | 1 | Low | no fallback |
10,416 | How can I get my PIN/password and mileage number? I know I'm a member because when I called the 800 number they had the phone number on record and knew my name! | MileageInquiry | 0.3 | NEGATIVE | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
15,299 | Did the number of miles for a round trip saver ticket increase | MileageInquiry | 0.3 | NEUTRAL | 0 | 0 | 6 | Loyalty and Rewards Program | 1 | Low | no fallback |
13,032 | trying to book a flight to use an unused ticket - I picked the dates- there doesnt seem to be a button to continue to book it | BookFlight | 0.3 | NEUTRAL | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
7,794 | I booked a round trip ticket online from Cleveland to Newark NJ please confirm payment went through | Other | 0.3 | NEGATIVE | 0 | 0 | 1 | General Customer Service | 1 | Low | no fallback |
14,531 | i've made a reservation. how long do i have to purchase my ticket? | BookFlight | 0.3 | NEGATIVE | 0 | 0 | 2 | Reservations and Ticketing | 1 | Low | no fallback |
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