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07b6003d2cbc-2 | Using the Maturity Model
But while building all these solutions it got me thinking about the different options. Each option has its pros and cons and a whole bunch of technical requirements. But when focussing on those you might lose track of the business side of things. Building any solution starts with a business c... | https://learn.microsoft.com/en-us/microsoft-365/community/maturity-model-microsoft365-teams-development |
3f779c92acda-0 | Note
This is an open-source article with the community providing support for it. For official Microsoft content, see Microsoft 365 documentation .
As the Maturity Model for Microsoft 365 has become more well-known, people have found uses for it in many different contexts. In this set of articles, we're gatherin... | https://learn.microsoft.com/en-us/microsoft-365/community/maturity-model-microsoft365-practical-scenarios |
b9e71f40fec2-0 | Note
This is an open-source article with the community providing support for it. For official Microsoft content, see Microsoft 365 documentation .
The Staff & Training Competency article provides an overview of Staff and Training concepts and details each of the five Staff and Training maturity levels from ... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-staff-and-training |
b9e71f40fec2-1 | Identify a primary resource to assist in build needs. This contact may be the same as the break/fix support or an additional resource, depending on company size and needs. This resource may be internal or external though they need a good understanding of the company goals, challenges, and culture to align solutions to ... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-staff-and-training |
b9e71f40fec2-2 | Identify a resource (commonly IT) who will support strategic and consultative guidance for Microsoft 365. Ensure this is part of their roles, responsibilities, and goals with their manager’s support. Provide training if they need to increase their understanding of the platform. Ensure this resource is following the Mic... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-staff-and-training |
b9e71f40fec2-3 | To advance to the 400 level, consider the following activities:
Staff (Level 300 to 400)
If demand requires it, there is more than one resource available to support Microsoft 365, allowing for more to be built than the high priority requests and break/fix issues. This can often appear as one role focusing on stra... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-staff-and-training |
b9e71f40fec2-4 | Training (Level 300 to 400)
Business ownership has grown for the content within Microsoft 365 enabling non-IT content owners and business process owners to begin incorporating Microsoft 365 training into their training programs. Microsoft 365 training is no longer focused on each solution (like SharePoint, OneNote,... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-staff-and-training |
b9e71f40fec2-5 | Now that the IT support staff has expanded, there are opportunities for the business to receive coaching, guidance, and innovation on their existing business processes in partnership with the IT department. The IT support staff have begun to proactively share updates and changes coming in the system to better involve b... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-staff-and-training |
b9e71f40fec2-6 | The self-service training creates Centers of Excellence or Communities of Practice. This group of solution owners are consulted in the early stages of new digital workplace implementations and often participate in early stages of testing. The Centers of Excellence or Communities of Practice receive strategy and roadmap... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-staff-and-training |
b9e71f40fec2-7 | Resources
Tip
Join the Maturity Model Practitioners : Every month we host sessions exploring the value and use of the Microsoft 365 Maturity Model and how you can successfully develop your organization using Microsoft 365. Each of these sessions focus on building a community of practitioners in a safe space to ho... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-staff-and-training |
fd2a5ab838b2-0 | Note
This is an open-source article with the community providing support for it. For official Microsoft content, see Microsoft 365 documentation .
Overview of the Concepts [tl;dr]
Implementing new technology solutions requires enabling the business to use and support them. Involving end users in development... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--staff-and-training |
fd2a5ab838b2-1 | Level 100 - Initial
Organizations at the 100 level give more precedence to launching the solution than focusing on why the solution is launched. Typically there is a bottom-line problem to be solved (e.g. platform migration due to a merger) which takes top priority. User and training needs have not been defined, eval... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--staff-and-training |
fd2a5ab838b2-2 | Level 200 - Managed
At this level, the focus is on improving the break/fix (tier 1) support by documenting processes and ensuring the support staff has repeatable solutions to common problems in the organization. There is a business process in place for reaching out to the support staff to receive help for issues tho... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--staff-and-training |
fd2a5ab838b2-3 | Level 300 - Defined
The organization is actively using the solution(s) with a training plan in place for all new and existing employees. The training is focused on how to use the system specific to interacting with the interface and accomplishing basic tasks. This training helps raise the technical literacy of the or... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--staff-and-training |
fd2a5ab838b2-4 | Level 400 - Predictable
The training plan for Microsoft 365 and the related solutions is viewed as a suite of training courses that better enable learning of the entire system and build off each other to support the organization’s understanding of the platform capabilities as a whole. The training is developed and le... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--staff-and-training |
fd2a5ab838b2-5 | 400 Impacts
Once training is viewed as a program, this allows for strategic planning on how to advance the technical literacy of the organization. The training is no longer focused on which buttons to click within a system and instead focuses on changes in behavior or business processes to work more efficiently. For ... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--staff-and-training |
fd2a5ab838b2-6 | Level 500 - Optimizing
Business involvement in the Microsoft 365 platform and solutions has grown well outside of the IT department. Senior leadership is actively involved in proactively evaluating platform improvements and provides feedback on the strategic plan ensuring it aligns with the company priorities. Senior... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--staff-and-training |
fd2a5ab838b2-7 | Training is integrated into the organization’s learning strategy.
500 Impacts
Clear business processes for system requests, feedback, break/fix help, and guidance build confidence across the organization that this system is useful and will have a long lifespan in the organization. This increased confidence leads ... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--staff-and-training |
fd2a5ab838b2-8 | The IT team measures system capabilities against other enterprise applications to provide business with clear guidance on what-to-use-when and where the system fits into the enterprise portfolio.
Cost & Benefit
Socializing the system and its benefits across the organization will take considerable time focused on ed... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--staff-and-training |
fd2a5ab838b2-9 | Resources
Tip
Join the Maturity Model Practitioners : Every month we host sessions exploring the value and use of the Microsoft 365 Maturity Model and how you can successfully develop your organization using Microsoft 365. Each of these sessions focus on building a community of practitioners in a safe space to ho... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--staff-and-training |
8e072e0a44a4-0 | Note
This is an open-source article with the community providing support for it. For official Microsoft content, see Microsoft 365 documentation .
Overview of the Concepts [tl;dr]
People search for many reasons. Any effective search strategy and supporting technology needs to reflect this and include a pers... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--search |
8e072e0a44a4-1 | They want to see what the organization has or knows
The evolution of Search starts from the basic 'index card' concept, which tells you where to find the document etc. you are looking for, epitomized by the Dewey Decimal system found in libraries. As technology developed, it become possible to search limited metada... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--search |
8e072e0a44a4-2 | Search relies heavily on several other competencies including Collaboration and Information Architecture which enables more mature search capabilities within the organization.
Level 100 - Initial
Initial level characteristics include:
100 Governance, Risk, Compliance & Security
Out of the box search experien... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--search |
8e072e0a44a4-3 | Search requires users to know how to ask the right question, possibly with very specific syntax, query structure and case sensitivity.
Users turn to search by default because the information architecture (navigation, site topology, taxonomy, etc.) don't assist them to find relevant content.
100 Impact
Users... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--search |
8e072e0a44a4-4 | Level 200 - Managed
Managed level characteristics include:
200 Governance, Risk, Compliance & Security
Some search tools respect user access rights, but inconsistencies exist, and inappropriate content may be surfaced.
Some effort is made to promote or identify current or authoritative versions, but with lim... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--search |
8e072e0a44a4-5 | Users frequently cannot find the content they need and fall back to other methods to confirm that they are using the correct document etc.
Some signposting is in place, i.e. there are visual or text devices to assist the user to navigate to the correct content or location.
200 Impact
At this level, search usage... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--search |
8e072e0a44a4-6 | Search is applied consistently across services.
'Search verticals', which provide scopes focused on specific topics, business functions, file types and more are available, specific to the business and aim to improve precision and findability for key business functions.
Search results are customized for key organiza... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--search |
8e072e0a44a4-7 | Search is used to identify records and other artifacts that should be tagged.
Centrally managed thesauri and term sets are used across search scopes that understand synonyms.
Search is be used to assist compliance processes such as subject access request and, legal eDiscovery.
There are tools and processes ... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--search |
8e072e0a44a4-8 | Common queries can be saved by users and notifications relating to new results are possible.
Recommended content and common bookmarks to standard or 'best bet' results are proactively published by the organization.
Users are frequently unaware that search is used to retrieve information within their workspace.
... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--search |
8e072e0a44a4-9 | 500 Technology
The search corpus is broadened with search being available across bespoke and line of business systems.
The search corpus is used to enhance knowledge management tools such as Project Cortex.
Opportunities to enhance search are looked for to ensure data is surfaced to improve productivity based o... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--search |
8e072e0a44a4-10 | Staff are committed to the content processes that maintain search; at the same time search is highly automated and 'invisible' delivering insights and finding knowledge without user input. Search itself provides management key insights into the health, activities, and productivity of the business.
Scenarios
A pro... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--search |
8e072e0a44a4-11 | Search bookmarks
Creating custom search results pages in SharePoint Online
Conclusion
Organizations that implement a successful Search strategy will see direct impacts to the bottom line. Employees being able to "discover" information which leads to innovation within the organization, reduced costs and time eff... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--search |
8e072e0a44a4-12 | Simon Hudson, MVP
Contributing authors :
Marc D Anderson, MVP
Emily Mancini, MVP, UXMC
Sadie Van Buren
The MM4M365 core team has evolved over time. These are the people who have been a part of it.
Core team :
Emily Mancini, MVP, UXMC
Marc D Anderson, MVP
Sharon Weaver
Simon Hudson, MVP
S... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--search |
b995506f9a34-0 | Note
This is an open-source article with the community providing support for it. For official Microsoft content, see Microsoft 365 documentation .
Introduction
The People and Communities article provides an overview of People and Communities concepts and then details each of the 5 People and Communities m... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-people-communities |
b995506f9a34-1 | A project team needs to communicate updates internally and collaborate on files. A Microsoft 365 Group will provide a shared calendar, email distribution list, SharePoint Team Site, and the potential to add a Microsoft Team for a robust meeting space with persistent chat. Project communication should shift to SharePoin... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-people-communities |
b995506f9a34-2 | How to move from Managed to Defined (level 200 to 300)
At the 200 level, the focus tends to be on creating communication channels for the inner loop. This represents groups of people working together on projects - the organizations usual units of work. Each team may decide how to communicate internally, but there is ... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-people-communities |
b995506f9a34-3 | A project team previously worked with IT to manage a distribution list for a set of colleagues responsible for revamping the procurement process. This project team has a known set of members who need to collaborate on files privately until the new program is ready to be launched to the organization. This group should n... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-people-communities |
b995506f9a34-4 | Dynamic
All members collaborating
Files, calendar, email or chat
Microsoft 365 Group (potentially with Microsoft Team)
Department, large
Dynamic
One-way communication informing the business
None or comments only
SharePoint News (potentially shared via email with a Dynamic Distribution Group)
... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-people-communities |
b995506f9a34-5 | Provide company-wide training on using search to identify expertise. If possible, sharing this update at an all hands or Town Hall meeting will ensure this shift is viewed as a change in business process across the organization.
How to move from Defined to Predictable to (level 300 to 400)
At the 300 level, com... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-people-communities |
b995506f9a34-6 | Form a meeting and communication cadence with this group to share Microsoft announcements, project initiatives, and to serve as an open door for feedback. Staying closely aligned with the end users actively working in these systems will ensure you understand how people are working in Microsoft 365 and what they need to... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-people-communities |
b995506f9a34-7 | How to move from Predictable to Optimizing (level 400 to 500)
Organizations at the 400 level have a strategic view of all communication channels including email, Yammer Communities, Teams (backed by Microsoft 365 Groups), distribution lists, and security groups increasing engagement in the respective communities. The... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-people-communities |
b995506f9a34-8 | Use the "Favorites" board to create a place for all the helpful documents across Microsoft 365 that help you work more effectively.
Spend time each week in MyAnalytics to get data-driven insights to help you be more productive by seeing data on your work, network, and collaboration habits.
Increasing awareness of ... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-people-communities |
b995506f9a34-9 | Related documents
People and Communities Competency- Microsoft 365 Maturity Model
How to Share Org-Wide Communication in Microsoft 365
The Evolution of Company-Wide Email Communication to SharePoint News
Principles of Communication
Manage Dynamic Distribution Groups
Welcome to Microsoft Teams
Create and... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft-maturity-model-how-to-people-communities |
7a4e368c62c4-0 | Note
This is an open-source article with the community providing support for it. For official Microsoft content, see Microsoft 365 documentation .
Overview of the Concepts [tl;dr]
The People and Communities competency is focused on ensuring people have the information they need, can discover valuable conver... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--people-and-communities-competency |
7a4e368c62c4-1 | Level 100 - Initial
Organizations at level 100 have done little to actively support the concepts around people and communities, relying on organic and traditional approaches. They may still have printed phone directories. There are no expectations within the company that personal profiles are completed or updated. Mu... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--people-and-communities-competency |
7a4e368c62c4-2 | Organization charts are created manually, inconsistently published, and frequently out of date. They may also be shared via email to department members.
Because staff have no access to a reliable directory and may not know the best communication mechanisms to use, colleagues are often overlooked or uninformed. Long-t... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--people-and-communities-competency |
7a4e368c62c4-3 | Systems may exist to support identifying who works in the organization and in which department. Distribution lists are used to communicate with groups such as “All Company” and each department. The processes to update information fall to IT, are essentially manual and undocumented, and lack formal processes to manage t... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--people-and-communities-competency |
7a4e368c62c4-4 | Self-service distribution lists (Microsoft 365 Groups) may begin to be leveraged.
Policies and guidance on aspects of People and Communities exist, but this is not tracked, lacks metrics and is not strongly advocated for within the management process. Each team may decide how to act on the guidance based on the proje... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--people-and-communities-competency |
7a4e368c62c4-5 | People profiles have additional information populated for skills, expertise, and past projects which can maintained by each individual.
People begin using search to identify subject matter experts in the organization instead of emailing multiple people across the organization because they can find better results with... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--people-and-communities-competency |
7a4e368c62c4-6 | Communities flourish under governance.
Communities and their members are easily discoverable through search. End users begin following the groups and communities which match their interests, even if not directly aligned with their work.
400 Process
There is an increased focus on self-service for end users to ... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--people-and-communities-competency |
7a4e368c62c4-7 | 500 Process
End users use people cards to find more than just organization structure and expand the usage to seeing common documents to spur further collaboration.
Viva Insights / MyAnalytics helps inform end users on how they are spending their time working with different people and empowering them to keep stron... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--people-and-communities-competency |
7a4e368c62c4-8 | Some examples of collaboration ROI include:
Reduced time to locate critical company updates
Increased engagement in company initiatives
Reduced time locating subject matter experts to help answer questions or contribute to projects
Decreased stress as communication channels reflect urgency and topic
Innovat... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--people-and-communities-competency |
7a4e368c62c4-9 | Marc D Anderson, MVP
Simon Doy
Simon Hudson, MVP
Emily Mancini, MVP, UXMC
Sadie Van Buren
The MM4M365 core team has evolved over time. These are the people who have been a part of it.
Core team :
Emily Mancini, MVP, UXMC
Marc D Anderson, MVP
Sharon Weaver
Simon Hudson, MVP
Simon Doy
Emer... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--people-and-communities-competency |
5cfa169e4425-0 | Note
This is an open-source article with the community providing support for it. For official Microsoft content, see Microsoft 365 documentation .
Overview of the Concepts [tl;dr]
Infrastructure is still infrastructure, despite the evolution of the cloud. The principles remain, though the roles and accounta... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-1 | Level 100 - Initial
Organizations at this level are usually at the very beginning of their journey into the cloud. They are likely in the middle of, or have recently, migrated into the cloud. They may also be a new smaller business starting out as cloud first. They may be a small business without a dedicated IT staff... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-2 | User processes are not defined. There are no official onboarding or offboarding processes. User access to shared resources is assigned ad-hoc without a formal request and review process.
No company-wide business processes are defined.
No consideration has been given to backup, data recovery, and business continuity... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-3 | There is no control, management, or standards of storage devices.
Access control to storage is largely absent; people have access to things they shouldn't and don't have access to things they should.
No backup for significant proportions of the storage. Backup strategies have not been developed, implemented, or tes... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-4 | 100 Impacts
When operating at Level 100, processes are not defined so there is little consistency for users. Similar types of data may be stored in different ways throughout the company or duplicated in several places. It is also difficult to get users and other resources created as there is no defined process. Users... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-5 | Resources provisioning is nominally defined which includes good practice, deviations are frequent and in-the-moment changes increasingly erode the standard build. Staff and leadership continually push infrastructure management person/team to prioritize expediency and performance over good practice and stability. These ... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-6 | Separate production and test environments exist, manually maintained, manual releases from dev to test to prod
A basic network design has been established and the devices involved are understood, though often not remotely managed. There may be use of VPNs private vNets. Directory services are implemented.
Admin too... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-7 | Backup is in place for managed devices; testing is sporadic however and the processes for file ad hoc recovery are not clearly defined.
200 Governance, Risk, Compliance and Security
Lifecycle management is understood in principle, but weakly applied and without automated processing for retention or disposal. St... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-8 | Data is growing and somewhat organized, but no defined, enforced, or automated policies means that there is a lot of manual time spent sorting, moving, and deleting unwanted or unneeded information. Search is beginning to be used more to find things, and duplication increases as the simple navigation experience used at... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-9 | Appropriate environments exist for development, testing and production. Processes for moving between these are often manual, though they are actively managed. The team responsible are competent and adequately supported, allowing them to deliver proactive management and create an acceptable level of trust in the organiz... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-10 | 300 Technology
The network design is well established and updated in response to changes. Analysis and monitoring allow targeted upgrades and design improvements to be acted on, subject to budgets/investment decisions. Most of the network and associated infrastructure can be remotely managed.
PowerShell and other... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-11 | Content and application data backup is effective in most cases.
300 Governance, Risk, Compliance and Security
Lifecycle management is applied to important content, with some use of retention and disposal flagging. Notifications may alert staff to content approaching and past review, expiry, and other control da... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-12 | Security is a priority and regular testing leads to proactive tasks to ensure that vulnerabilities are minimal and managed.
Level 400 - Predictable
The process is actively managed in accordance with agreed processes and has tracked metrics. Effective achievement of the process objectives can be evidenced (using met... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-13 | Automated subscription lifecycle (automation) is used as much as possible where appropriate.
Synthetic user-journeys from quorum nodes outside platform feed into application telemetry.
Applications are architected in a distributed fashion and use retries and caching layers to work around transient failures with sho... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-14 | 400 Governance, Risk, Compliance and Security
Role Based Access Control is well implemented, with custom roles and sitting alongside a 'least-privilege' approach using tools such as APIM to automatically audit and enforce any admin elevations required.
Conditional access is fully adopted. A 'break-glass' access p... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-15 | Level 500 - Optimizing
Management of the process includes deliberate and systematic process improvement/optimization. There is focus is on continually improving process performance through both incremental and innovative technological changes/improvements. Management of the processes are concerned with addressing sta... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-16 | Auto-remediation of security vulnerabilities is in place.
Ephemeral environments are a core part of the strategy. The organization can spawn as many environments as required (VM, PaaS or container) based on a Continuous Deployment pipeline; these have basic automated release tests with staff doing final QA and UAT ac... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-17 | Absolutely no manual changes allowed, all driven through infrastructure as code.
Guard-rails block all non-best practice configurations.
End-end deployment from development to production automated, with prescheduled automated test-cases for everything.
A/B (blue/green) releases for new features.
Automated failo... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-18 | Azure Active Directory
Microsoft Entra Identity Governance
Microsoft Entra Verified ID
Microsoft Entra Workload Identities
Azure Key Vault: Cryptographic Key and Secret Management
Security Information and Event Management (SIEM) & Extended Detection and Response (XDR)
Microsoft Sentinel: Intelligent Se... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
5cfa169e4425-19 | Azure Bastion
System Monitoring
Azure Monitor: Network, Applications, and Infrastructure Monitoring
Microsoft System Center: Deployment, Configuration Management, and Monitoring
Intelligent Security Analytics
Azure Sentinel
Cross Platform Task Automation Solution
PowerShell
Resource... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--infrastructure |
d71c776b9298-0 | Note
This is an open-source article with the community providing support for it. For official Microsoft content, see Microsoft 365 documentation .
Overview of the Concepts [tl;dr]
Content and its management are a large topic area, with many decades of technology and expertise leading us to this point. This ... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-1 | This competency focuses on many aspects with management of content, including presentation, life cycle, identification and classification and storage. For the sake of clarity and relative brevity, it does not cover management of 'content containers' such as SharePoint libraries and sites, Teams Areas, Planner plans etc... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-2 | Initial level characteristics include:
Lifecycle Management
Content is created and stored inconsistently in a variety of applications, in many styles. Often the content format is not appropriate, for example, notifications are created as documents attached to an email, contacts are stored in Excel, images are st... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-3 | Identification
Naming conventions are arbitrary and unmanaged.
Version control is achieved via file names and or document location.
Tagging and metadata is not in general use; metadata that has been applied is inconsistent, frequently incorrect and often applies to a previous document that has been used as a de... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-4 | Folder/directory structures are arbitrary.
Access permissions to content may exist but are not managed or documented.
Impacts
At this level you can expect the following:
Users have to guess where content is stored and where to store their content, consuming significant amounts of time.
Cognitive load ... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-5 | Lifecycle management of list items is largely absent.
Content creation tools and file formats have been standardized across the organization, but this is not enforced and some staff continue to use non-compliant formats. There is no systematic standardization of legacy content. There may be overzealous application of... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-6 | List items tend to be created in spreadsheets, allowing a limited degree of item level management. Some users understand how to sort and filter. Headings, field types and structure remain inconsistent. Default names are used rather using a naming convention
List items are not connected, centralized or created for reu... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-7 | Many users understand the importance of using Headings and other styles in content, however poor, ad hoc formatting remains commonplace.
A large proportion of content fails to meet accessibility guidelines.
Some users are trained, however most are expected to learn on the job, line management are thought to manage ... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-8 | Impacts
At this level you can expect the following:
Applications that use the content have usability issues and mistakes are easily made
Users understand where content should be stored, but find that there are many exceptions, conflicts and inconsistencies; this consumes significant amounts of time and creates ... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-9 | Content creation tools and file formats have been standardized across the organization, policies and management processes actively discourage use of non-compliant formats. Some effort is made to update legacy content where it is in current use.
Templates are lifecycle managed and processes make it easy to create ne... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-10 | Identification
There are standard content categories, and these are frequently used to group and tag content, aiding in search and productivity. A standard set of consistent content statuses have been developed (e.g. Not Started, In Progress, Ready for Review, Complete), however there is no consistency across the o... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-11 | Standard media and content libraries are commonly used, through maintenance is variable and managed at a department level.
Lists of items generally are presented using out of the box formatting and layouts. Automatic formatting and standardized layouts, column ordering etc. is not well developed.
Some use of views ... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-12 | Impacts
At this level you can expect the following:
Use of content across core business process applications has improved markedly, resulting in fewer mistakes and less wasted time.
Users understand where content should be stored. Exceptions, conflicts and inconsistencies are greatly reduced and staff have some... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-13 | Publication and removal schedules are applied to web pages and news items. Retained web pages are regularly reviewed to ensure they remain up to date and useful/relevant. They are actively linked to related content, with these links dynamically updating as the related content changes, is created or removed.
Docum... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-14 | Schema exist for common list types, often based on open standards, to ensure consistency and interoperability. Extensions to schema are carefully considered, reviewed against other schema in use and rolled out in an integrated way that updates all dependent lists.
Content classes are developed based on the agreed s... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-15 | Standard media and content libraries are commonly used; there is centralized management of core tags and information architecture used for identification, classification and management.
Tagging and topics allow systems to recommend content to users.
Lists employ dynamic formatting, layouts and views to highlight im... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-16 | In many cases, content storage is a function of the type of content and not at the discretion of staff; "putability" decisions are driven by well-established principles that staff are fluent at applying.
Productivity is consistently high and metrics are in place to identify and act on exceptions. Rework and errors ... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-17 | Retention policies are actively managed and tested. Unmanaged documents are the exception. Document Retention is applied to almost all content, including items in lists, emails other non-file types of content.
Policies and technical controls are actively updated in response to changing needs and regulatory and busi... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-18 | Presentation
Content creation is based on full managed, automated templates, with significant degrees of automatic content completion, content suggestions, AI assistance or a "wizard" based creation process.
Emails have dynamic, role, risk and context driven footers.
Fully semantic documents are in widespread u... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-19 | Impacts
At this level you can expect the following:
Content is proactively managed and monitored across all business applications and processes. The user experience is seamless and feels fluid to staff, with minimal silos or boundaries to negotiate. Staff focus on task completion, often without having to actively... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-20 | Information Governance need to ensure that all sensitive information is identified and not shared externally.
Marketing wants to ensure all internal and external documents use the new company logo, colors and mission statement.
Staff need to know where to store the product specification information, QA reports and ... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
d71c776b9298-21 | Tip
Join the Maturity Model Practitioners : Every month we host sessions exploring the value and use of the Microsoft 365 Maturity Model and how you can successfully develop your organization using Microsoft 365. Each of these sessions focus on building a community of practitioners in a safe space to hone your pitch,... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--management-of-content |
5c1be52bff77-0 | Note
This is an open-source article with the community providing support for it. For official Microsoft content, see Microsoft 365 documentation .
Introduction
The Maturity Model for Microsoft 365 offers a wide set of tools, approaches and insights into the platform, allowing organizations to:
Understan... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--run-workshop |
5c1be52bff77-1 | Because of the above, people can easily become overwhelmed, lose faith or lack commitment. This is compounded by an individual and/or organizational desire to run before learning to walk.
Not everyone sees the benefit in thinking it through, establishing a base line and assessing your current position and future targ... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--run-workshop |
5c1be52bff77-2 | There are probably others…
An approach
The suggested approach is to gain executive support for doing something, then run a few of simple, rapid, qualitative assessment workshops to confirm where the biggest needs are and the quickest benefits. Follow these up with deep dive workshops targeting specific competencies... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--run-workshop |
5c1be52bff77-3 | Run investigative workshops to develop an action plan
The workshop process should start with a few quick sessions across the company, using the Quick Assessment tool.
Once you have completed these and gathered some insights, you may need to drill in deeper, using one of the Characteristic-based Deep Dive tools. Thi... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--run-workshop |
5c1be52bff77-4 | Set the expectations for attendees. You want everyone to participate and be open; impress on them that there are no wrong answers or views, that it's about consensus not seniority and that you aren't promising to fix everything all at once.
Overview Workshops
These workshops are about getting a representative gro... | https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--run-workshop |
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