data/knowledge_docs/KDOC-0044_procedure_logistics_operations.md

Procedure: Logistics Operations — Variant 44

(Variant for logistics_operations domain)

When to Check

• New claim filed that matches existing policy
• System migration or data cleanup initiatives
• Post-merger integration of acquired portfolios

Matching Criteria

1. Policy holder name (fuzzy match, threshold 0.8)
2. Date of loss (within 7-day window)
3. Coverage type (exact match required)
4. Claim amount (within 20% tolerance)
5. Jurisdiction (must match)

Resolution

• If 4+ criteria match: likely duplicate, merge records
• If 3 criteria match: flag for manual review
• If < 3 match: treat as separate claims