text stringlengths 12 170 | label int64 -1 1 |
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@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas! | -1 |
@united DM sent. Thanks. | 1 |
@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO. | -1 |
“@JetBlue: Our fleet's on fleek. http://t.co/TnKIXXrxHB” 😂😂 | 0 |
@united giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay. $7 meal voucher. Wow. Customer service! | -1 |
@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed | -1 |
@SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide? | 0 |
@AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help! | -1 |
@united I have sent a message with a bag tag. Have you looked? | -1 |
@SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: "Rather make a complaint or your flight?" | -1 |
@SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email. What am i paying $8 for?? | -1 |
@SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting | -1 |
@JetBlue why did I pay for extra space to be forced to put my backpack under my seat? Its my only bag. Flight 135. Unprofessional. | -1 |
@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me? | 1 |
@SouthwestAir Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking. | 0 |
@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap. | -1 |
@SouthwestAir how many left?! I'm 15 min wway | 0 |
@USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century? | -1 |
@united never flying United again! Worst experience ever | -1 |
@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your "fine print," haha | 1 |
@SouthwestAir I can go. I want to badly!!!! I don't know how to DM. Can I e-mail you? Help!!! wmn4life@hotmail.com | 0 |
@SouthwestAir why can't you take me to Knoxville?? yall are my fav #help | -1 |
@USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done | -1 |
@VirginAmerica to battle @SouthwestAir on @DallasLoveField-@AUStinAirport route
http://t.co/6RLz0EBk2X via @usatoday | 0 |
@USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails. | -1 |
@united maybe on my return trip 👍 | 1 |
@USAirways yeah, the mark was like a mile back. Also we're an hour Late Flight. So thanks a ton for the great service today. | -1 |
“@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU! United Cares! | 1 |
@SouthwestAir injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions? | -1 |
@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease | -1 |
@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA | 1 |
@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad | -1 |
@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg | -1 |
@USAirways You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to? | -1 |
@USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced. | -1 |
@AmericanAir thank you! | 1 |
@united of course I did. The bag should be here by now :( #frustrated | -1 |
@USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory | -1 |
@USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home? | 0 |
.@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now | -1 |
@united nope. no case id either time. | 0 |
@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw | -1 |
@AmericanAir #2298. Everyone else was outstanding. | -1 |
@JetBlue Airways Corporation Registers High Short Interest - Wall Street Pulse http://t.co/hXSnv7fbbh | 0 |
@USAirways talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing. | -1 |
@USAirways what's the deal with the flight computer network? | -1 |
@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told 😓😭 | -1 |
@united rebooked. This one is Late Flight too. | -1 |
@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy! | 1 |
@JetBlue I did. They have no idea where it is. | -1 |
@AmericanAir seriously, you treat your passengers like shit. | -1 |
@AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a... | -1 |
@united Waiting half an hour for my checked bag at EWR (& that was Priority); disappointing, usually you guys are good. | -1 |
@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper | -1 |
@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing. | -1 |
@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx | 0 |
@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain | -1 |
@united love the new 1st class breakfast! | 1 |
@USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination. | -1 |
@united It was quite enjoyable. 😊
Except now he's stuck on the runway in Houston. 😕 | -1 |
@USAirways JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS | 0 |
@usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta | -1 |
@AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother? | -1 |
@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta | -1 |
@AmericanAir flight 1041 is the first flight. | 0 |
@SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook? | -1 |
@USAirways please give Tara G a pat on the back and praise. She was very very helpful. She is at PHL member lounge | 1 |
@USAirways Used 2 get emails 1) pre-purchase a snack and 2) when time to check in. Got neither 4 tomorrow's trip. Do they not get sent now? | 0 |
@JetBlue Thank you. | 0 |
@JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ... | 0 |
@united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology | -1 |
.@SouthwestAir glad you appreciate it, it’ll be the last dollar you ever get from me thanks to your wretched customer service | -1 |
@SouthwestAir plane switch on 636 meant A= back of plane #disappointed | -1 |
@AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back. | -1 |
@AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt | -1 |
@SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb | 0 |
@JetBlue I would go back to Aruba. I flew out of JFK. #bestplanesever #bestflightever | 0 |
@united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman | -1 |
@JetBlue I'll see you on board again soon! | 1 |
@AmericanAir okay. I just sent it. | 0 |
@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m | -1 |
@SouthwestAir Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http://t.co/p6r5rt5Ow5 | 0 |
@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11 | -1 |
@USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning | -1 |
@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process? | 1 |
@AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4) | -1 |
@JetBlue she helped me with my problem so easily and was so nice, you guys rock! | 1 |
@USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude | -1 |
@USAirways Okee doke | 0 |
@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed. | -1 |
@usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w/inclement weather? | -1 |
@AmericanAir is rude a hiring requirement at key west airport shaking my head | -1 |
@USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help! | -1 |
@JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled. | -1 |
@AmericanAir @travisamex please please American call me so I can rebook ticket . | -1 |
@united Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline. | -1 |
@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U | 1 |
@USAirways @keithlaw I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story! #Creditcardsales | -1 |
@JetBlue Any EMS window seats on 1099 tomorrow? | 0 |
@SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek | -1 |
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