inputs
stringlengths 759
4.12k
| targets
stringclasses 24
values | _template_idx
int64 0
9
| _task_source
stringclasses 1
value | _task_name
stringclasses 1
value | _template_type
stringclasses 2
values |
|---|---|---|---|---|---|
You will be given a definition of a task first, then an example. Follow the example to solve a new instance of the task.
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Solution: no_reservation
Why? Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
New input: customer: Hello.
agent: Hello, how can I help you today?
customer: I am Matthew Roberts, I want to cancel my ticket as my meeting with client is cancelled. Can you help me with that?
agent: Sure, please wait for a while I will get back to you.
customer: Sure.
agent: Thanks for waiting, no flight reservation found with your name.
customer: Thank you for the information.
agent: Thank you for connecting with us.
Solution:
|
no_reservation
| 0
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Q: customer: Hello.
agent: Hello, how may I serve you today?
customer: I want to cancel my recent reservation as my plan to meet my friend has been postponed. Can you help me with that?
agent: Sure, I will help you with that.
customer: Thank you.
agent: Please share me your good name please?
customer: I am Laura Turner.
agent: Please wait for a moment.
customer: Sure, I will wait.
agent: Thank you for waiting, sorry there is no reservation found on your name in our system data.
customer: Ok, no problem. Thank you for your information.
agent: Thank you for reaching us, have a nice day ahead.
A: no_reservation
****
Q: customer: Hello.
agent: Hello, how can I serve you?
customer: I am Jennifer Lopez, I want to cancel my ticket as my I want to visit New York is cancelled to my illness. Can you cancel the flight ticket which is on my name?
agent: Sure, please wait a while I will check and let you know.
customer: Sure.
agent: Thank you for waiting. Your reservation is found.
customer: Please cancel the reservation.
agent: Your reservation is cancelled.
customer: Thank you for the service.
agent: Thank you for reaching us.
A: cancel
****
Q: customer: Hello.
agent: Hello. How can I assist you today?
customer: I am Daniel White. I want to book a ticket from PHX to MCO to attend my friend's birthday party, can you help me in booking?
agent: Sure, can you please share your travel dates?
customer: I am departing on Sep 07 and return on Sep 09.
agent: Do you have any class preference?
customer: I am ok with any class, but I need a flight with connection limit 0.
agent: Sure. Daniel White, there is a flight available with price 200 and the connection is 0 with Hawaiian airline. Would you like me to proceed with the booking?
customer: Please proceed for booking.
agent: Your booking is confirmed with departure time 13:00 PM, arrival time 21:00 PM and the flight number is 1025.
customer: Thank you for your help.
agent: You are welcome. Thank you for reaching us.
A:
|
book
****
| 4
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
Detailed Instructions: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
See one example below:
Problem: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Solution: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Problem: customer: Hello.
agent: Hello.
customer: I am Jennifer Jackson.
agent: How may I aid you?
customer: I am planning to attend music concert at AUS, can you please help me with booking a flight ticket from PHL?
agent: Sure, I am here to help you in booking process. Could you please provide me your journey dates?
customer: Sure, I would like to take off on Sept 5 and return on Sept 7.
agent: May I know your connection limit?
customer: Yes, make sure that the connection limit is 1.
agent: Please wait for a moment.
customer: Sure, take your time.
agent: Based on your details, there is a flight with 1 connection in AA airlines and price is 100. Can I proceed?
customer: Yes, please proceed with the booking.
agent: Ok, your ticket is reserved with the flight 1025.
customer: Thank you for your help.
agent: Thank you for choosing us.
customer: You are welcome.
Solution:
|
book
| 4
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Input: Consider Input: customer: Hello.
agent: Hello, how may I be at your service today?
customer: Can you please help me to book a flight from CLT to MCO?
agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?
customer: I want to depart on Nov 21 and need to return on Nov 23.
agent: Do you have any other specifications?
customer: I need a connecting flight.
agent: Please help me with your name for booking.
customer: Thomas Carter here.
agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 100 with flight number 1002. Shall I proceed with this flight?
customer: Ok, please proceed.
agent: Your booking is done.
customer: Thank you.
agent: Most welcome.
Output: book
Input: Consider Input: customer: Hello, my name is David Thompson.
agent: Hello David,. How can I help you now?
customer: Due to sudden change in weather where I wanted to visit, I need to cancel the ticket.
agent: Ok sure, please wait a moment. Thank you for waiting. Sorry David, no reservation is found under your name. Thank you for choosing us.
customer: Ok that's fine, thank you for giving a instantaneous response.
agent: You are welcome, have a good day.
Output: no_reservation
Input: Consider Input: customer: Hello,. I am Sharon Wright.
agent: Hello, how may I aid you for the day?
customer: I want to book a flight ticket to attend Sport's Festival in Houston, TX - IAH. Can you please help me in booking a flight ticket under the fare of 200?
agent: Sure, we are happy to help you.
customer: Thank you.
agent: May I know your source point?
customer: My origin airport code is Houston, TX - HOU.
agent: Ok, let me know your journey dates.
customer: I am willing to travel on 12/17 and intend to return on 12/19.
agent: Ok, please wait for sometime.
customer: Sure.
agent: Thanks for your time, no flights were found based on your schedule.
customer: Ok, no problem. Thank you.
agent: Thanks for choosing us.
|
Output: no_flight
| 2
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
[Q]: customer: Hello. I am Michael Lopez.
agent: Hello, how can I help you today?
customer: I need to book a ticket to meet my parents on 05/15. Could you please help me in booking a return ticket on 05/17?
agent: Sure, please share me your source and destination.
customer: My source and destination code is DTW and LAS.
agent: May I know your connection limit?
customer: I need a stopover in between the journey.
agent: Please wait for a moment. I will check the availability of the flights.
customer: Sure.
agent: We are glad to say that, we found an airline: UA, flight number: 1002 with a single connection and price is 100.
customer: You can proceed with booking.
agent: Your flight ticket has been reserved.
customer: Thank you for your quick response.
agent: Thank you for opting us.
[A]: book
[Q]: customer: Hello.
agent: Hello, how can I assist you for the day?
customer: I would like to meet my old friend at Las Vegas, please help me in booking a ticket from IAH to LAS.
agent: When you are willing to travel?
customer: My planned travel dates are on Mar 11 and Mar 13.
agent: Do you have any connection limit?
customer: I need a direct flight for this trip.
agent: May, I know your good name?
customer: My name is Jessica Wilson.
agent: Do you have any other specifications?
customer: No more specifications, please find the availability of flights.
agent: Sorry, we found no flights on your given dates.
customer: Ok, no issues. Thank you for your information.
agent: Thank you for reaching us.
[A]: no_flight
[Q]: customer: Hi.
agent: Hello, how may I support you?
customer: I need to amend my reservation as I have changed my schedule to some other day. Can you support me in changing my reservation?
agent: Sure, we are happy to help you. Can I have your good name?
customer: Thank you for considering my request, my name is Betty Hall.
agent: Sorry, we did not find any active reservation on your name in our records.
customer: Not a problem, anyways thank you for the information.
agent: Thank you for contacting us.
[A]:
|
no_reservation
| 5
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Input: Consider Input: customer: Hello. Is this a flight ticket booking agency?
agent: Please let me know, what kind of service your looking for?
customer: Yes, I have seen that your agency can help the customer in flight ticket booking. So, now please help me with ticket booking from DTW to MCO. Can you help me in that one?
agent: Sure, please share me your trip dates.
customer: Thank you and I have planned to travel in the month of Nov and the travel dates would be 11 and 13.
agent: May I know your airlines preferences?
customer: I am ok with any airlines.
agent: Please share me your connection limit.
customer: I am looking for a single connection flight in between my journey.
agent: Is there any class specifications for you?
customer: No, that's it. The above mentioned are my requirements, check with that one.
agent: We found a Delta airline and 1023 is flight number with a fare of 200. Shall I proceed?
customer: I am Janet Young and you can proceed with booking the ticket on my name.
agent: Your ticket is confirmed with an economy class.
customer: Thank you for your immediate response with my flight ticket reservation.
agent: Thank you for reaching us.
customer: Welcome.
Output: book
Input: Consider Input: customer: Hi.
agent: Hello, how may I help yo today?
customer: Stephen Harris here. Please help me out in booking the ticket from MSP to EWR.
agent: Sure, can you please mention with your dates of journey?
customer: My trip dates will be Mar 27 to Mar 29.
agent: Ok, may I know your airline preference please?
customer: No.
agent: May I know your class preference please?
customer: Business class.
agent: Please wait for a mean while.
customer: Ok.
agent: Sorry Stephen, there is no flight found as per your travelling details.
customer: That's ok, thank you.
agent: You are welcome.
Output: no_flight
Input: Consider Input: customer: Hello.
agent: Hello, how may I support you today?
customer: I am planning to attend a Seminar at Denver,can you help me with booking?
agent: Sure, I will help you with booking. Please share me source and destination airport codes?
customer: My airport codes are IAD to DEN.
agent: Please mention when you planned to travel?
customer: My travel dates are June 24 and June 26.
agent: Do you want a connecting flight for your journey?
customer: Yes, I need a connecting flight.
agent: Is there any other preferences related to booking?
customer: No.
agent: May I know your good name?
customer: I am Helen Green.
agent: Thank you for the details, sorry there is no flight available on your given journey data.
customer: Ok, no problem. Thank you for your response.
agent: Thank you visiting us, we hope see you again.
|
Output: no_flight
| 2
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
Teacher: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Teacher: Now, understand the problem? If you are still confused, see the following example:
customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Solution: no_reservation
Reason: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Now, solve this instance: customer: Hello,. I am Sharon Wright.
agent: Hello, how may I aid you for the day?
customer: I want to book a flight ticket to attend Sport's Festival in Houston, TX - IAH. Can you please help me in booking a flight ticket under the fare of 200?
agent: Sure, we are happy to help you.
customer: Thank you.
agent: May I know your source point?
customer: My origin airport code is Houston, TX - HOU.
agent: Ok, let me know your journey dates.
customer: I am willing to travel on 12/17 and intend to return on 12/19.
agent: Ok, please wait for sometime.
customer: Sure.
agent: Thanks for your time, no flights were found based on your schedule.
customer: Ok, no problem. Thank you.
agent: Thanks for choosing us.
Student:
|
no_flight
| 2
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Q: customer: Hi. I am Kathleen Anderson.
agent: Hello, how may I aid you today?
customer: Can you help me in cancelling my reservation, owing an emergency?
agent: Sure, I will help you with that.
customer: Ok.
agent: Please wait for a minute.
customer: Sure.
agent: Thank you for waiting, we found a reservation on your name. Shall I cancel it?
customer: You can cancel it.
agent: Your reservation has been cancelled.
customer: Thank you for helping.
agent: Thank you for connecting with us.
A: cancel
****
Q: customer: Hello, I am Thomas Young.
agent: Hello Thomas Young. How can I help you today?
customer: I have planned a trip with my friends, can you help in the process of booking ticket.
agent: Sure, can you provide me your travellings details?
customer: My travelling is from San Francisco, CA - SFO to Detroit, MI - DTW. My travelling dates are on 04/24 to 04/26.
agent: Sure, wait for a moment, I will revert you.
customer: I need a single connection with price of 5000. Sure,.
agent: Thanks for waiting. We could not find any flights for your specification.
customer: OK, thank you for the information. Thank you.
agent: Thank you for reaching us.
A: no_flight
****
Q: customer: Hello.
agent: Hello. how may I help you?
customer: I am Jessica Smith. I am planning a trip from PHX to EWR for my uncle anniversary, can you help in finding a flight?
agent: Sure, Smith may I know your travelling dates?
customer: My date of journey is on 12/08 to 12/10.
agent: Yes, I found a flight-1002 with spirit airlines and the price is 100, can I proceed?
customer: Proceed with that flight.
agent: Ok, your booking is confirmed.
customer: Thank you.
agent: Thank you for approaching us.
A:
|
book
****
| 4
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Let me give you an example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
The answer to this example can be: no_reservation
Here is why: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
OK. solve this:
customer: Hi, I am Timothy Campbell.
agent: Hello, what can I do for you today?
customer: I am planning to travel to New York to celebrate my cousin birthday. Can you make a reservation with a single connection?
agent: Sure, could you please share your travelling dates?
customer: Sure, I need to fly on 06/09 and 06/11.
agent: Ok, may I know your near by airport codes?
customer: Sure, I need to deviate from Austin AUS.
agent: Kindly mention your destination airport code?
customer: Sure, my landing point is LGA.
agent: There are no flights found on your requested dates.
customer: Ok, not an issue.
agent: Thank you for reaching us.
customer: Thank you for your information.
Answer:
|
no_flight
| 8
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Input: Consider Input: customer: Hello.
agent: Hello, how may I aid you?
customer: I am Kenneth Perez. I would like to book a ticket from DCA to SEA, can you please help me out?
agent: I am glad to help you about that. Can you please provide your planned dates of journey?
customer: I am travelling on these dates 12/08 and 12/10.
agent: Hold on for sometime.
customer: Make sure my connection limit is 0.
agent: Sorry Perez, there is no flights on your planned dates of journey.
customer: Ok no problem, thank you for your services.
agent: Most welcome, thank you for reaching out here.
Output: no_flight
Input: Consider Input: customer: Hello.
agent: Hello. How can I assist you?
customer: I am Nicholas Martinez. I am travelling from Denver-DEN to Philadelphia-PHL to meet my parents.
agent: Sure, can I know the travel dates please?
customer: My departure dates is on 06/08 and return on 06/10.
agent: Ok, wait a moment please.
customer: Ok.
agent: There is a flight in JetBlue airline with price 100, can I book it?
customer: Please proceed for booking.
agent: Your ticket has been booked with flight number 1018.
customer: Thank you for your help.
agent: You are welcome.
Output: book
Input: Consider Input: customer: Hi.
agent: Hello. How can I aid you?
customer: I am Emily Harris want to attend a sports meet at SFO, can you please help me in booking a ticket from IAD?
agent: Sure, may I know your planned travel dates to check for the flight availability?
customer: I want to depart in the month of march on 5th and arrive on 7th in the same month.
agent: Do you have any specifications?
customer: I want a ticket within price 5000. I want a single connection in between my journey.
agent: Here, I found a flight with 1 connection and airfare is about 100 as per your request. Shall I proceed in booking?
customer: Yes, please proceed.
agent: In an economy class, your ticket has been confirmed for the flight 1029 in Hawaiian airlines.
customer: Thank you.
agent: Thank you for reaching us.
|
Output: book
| 2
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
One example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Solution is here: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Now, solve this: customer: Hi.
agent: Hello, how can I help you?
customer: Can you please help me in changing my reservation?
agent: Yes, I am here to help you. May I know your name please?
customer: I am Ruth Evans.
agent: Ok, please wait a minute I will get back to you.
customer: Ok.
agent: Thank you for your time, sorry no reservation found on your name.
customer: Ok, no problem. Thank you.
agent: Thank you for reaching us, have a nice day.
Solution:
|
no_reservation
| 6
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Example solution: no_reservation
Example explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Problem: customer: Hello, Helen Walker here.
agent: Hello, how can I assist you?
customer: I am planning to visit Seattle, can you please book me a ticket from ATL to SEA?
agent: Sure, may I know your travel dates please?
customer: My preferable journey dates are from 12/12 to 12/14.
agent: Southwest airlines is having a flight with travel charge of 100, shall I proceed for booking?
customer: Please book my ticket with this flight.
agent: Your ticket has been booked with flight-1020, have a safe journey.
customer: Thank you for booking my ticket.
agent: Thank you for choosing us.
|
Solution: book
| 5
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
[Q]: customer: Hello.
agent: Hello. How can I help you today?
customer: My name is Matthew Harris, I want to book a flight from LAS to visit my home at Houston. Can you book a flight for me?
agent: Sure, we are gleeful to help you. Can you please share your trip dates?
customer: I will fly on Jan 5th and return on Jan 7th.
agent: May I know your destination airport code please?
customer: My destination point is IAH.
agent: Do you have any halt in between journey?
customer: Yes, I need a halt.
agent: Is there any other specifications?
customer: No.
agent: Thanks for providing details, we found a connecting flight with AA airline in business class and the flight number is 1008. Is it ok for you?
customer: Yes, please proceed with booking.
agent: Ok, your ticket is reserved with a fare of 100.
customer: Thank you for helping me.
agent: Thank you for choosing us.
[A]: book
[Q]: customer: Hello.
agent: Hello.
customer: I am Brenda Gonzalez.
agent: How may I assist you at this moment?
customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
agent: Sure, I am glad to help you with that. Please be on hold to check your previous reservation.
customer: Ok, take your time.
agent: As per your request, I have successfully cancelled your reservation.
customer: Thank you for your help.
agent: Thank you for approaching us, have a great day.
[A]: cancel
[Q]: customer: Hello, I am Angela White.
agent: Hello, how can I assist you today?
customer: I have a plan to visit Detroit Historical Museum, please book a flight ticket under price 500.
agent: Sure, could you please provide me your source and destination codes?
customer: I want to fly from LAS to DTW.
agent: Please share me your planned travel dates.
customer: My travelling dates are from 10/08 to 10/10.
agent: Please wait for a moment.
customer: Ok.
agent: We found a direct airline: Frontier, flight number: 1012 and price is 100. Shall I proceed to booking?
customer: I need a connecting flight. Please don't proceed.
agent: Ok, Thank you for reaching us.
customer: Thanks for the information.
[A]:
|
no_flight
| 5
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
One example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Solution is here: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Now, solve this: customer: Hello.
agent: Hello.
customer: Myself Joshua Perez.
agent: Joshua Perez, how may I render you?
customer: I am planing to meet my friend at Houston,will you help me in booing the flight ticket from PHL to HOU?
agent: Sure, please provide your itinerary dates.
customer: My preferable journey dates are Sept 01 and Sept 03.
agent: Do you have any specifications?
customer: Make sure that my depart time must be in afternoon.
agent: Do you have any other preferences?
customer: I need a flight with single connection.
agent: Please give me a moment to check for available flights.
customer: Ok, I will wait for your response.
agent: Sorry, no flights are available on your route.
customer: Ok, not an issue. Thank you for your information.
agent: Thank you for reaching us.
Solution:
|
no_flight
| 6
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
Detailed Instructions: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
See one example below:
Problem: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Solution: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Problem: customer: Hello.
agent: Hello, how can I help you?
customer: Can you please help me to book a flight from PHL to IAH?
agent: Sure, let me know your journey dates.
customer: My travel dates are Dec 7th and 9th.
agent: Is there any connection preference?
customer: I want to fly in a direct flight.
agent: Are you looking for any specific airlines?
customer: I prefer to fly with any well known airlines.
agent: Ok, please wait a moment.
customer: Sure.
agent: Sorry to inform you that there is no flight available as per your requirement.
customer: No problem, thank you for the information.
agent: Can I have your name for documentation?
customer: My name is Ryan Rodriguez.
agent: Thank you for reaching us.
Solution:
|
no_flight
| 4
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello.
agent: Hello. How can I assist you?
customer: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
agent: Sure, can I know your name please?
customer: My reservation was done under the name Mary Mitchell.
agent: Please wait a moment.
customer: Sure, take your time.
agent: I found your reservation.
customer: Please cancel it.
agent: I have cancelled your reservation.
customer: Thank you for your help.
agent: Thank you for approaching us.
answer:
cancel
question:
customer: Hello. I am Susan Jackson.
agent: Hello, how can I provide assistance for you?
customer: As I am racer, I want to attend for horse racing festival which is going to held at San Francisco, SFO.
agent: Ok.
customer: Can you please book a ticket from New York, LGA?
agent: Sure, I am perky to help you.
customer: Thank you.
agent: Let me know, when you are planning to depart?
customer: I want to start my journey on 10/16.
agent: Do you need a lay by in between your journey?
customer: I need a connecting flight.
agent: Kindly, share your return date of journey to proceed further.
customer: I will return back on 10/18.
agent: Thank you for sharing your details. Please, wait for a while.
customer: Sure.
agent: Thank you for being patience, there is a flight available in Southwest airline, flight number 1001 having fare 200 and a lay by.
customer: You can proceed.
agent: Your reservation has been processed.
customer: Thank you.
agent: Thank you for availing us.
answer:
book
question:
customer: Hello.
agent: Hello, how may I aid you?
customer: I am Kevin Parker, I need to book a flight ticket from TX-DFW to CO-DEN.
agent: Sure, may I know your travelling dates?
customer: I want to fly on 09/21 to meet my cousin and return on 09/23.
agent: Do you need any stopover in between your journey?
customer: I need a stop over in between the journey.
agent: We found a flight with number 1004 and Spirit as airlin. The cost of the ticket is 200.
customer: You can proceed with booking.
agent: Your ticket is booked.
customer: Thank you for your help.
agent: Thanks for reaching us.
answer:
|
book
| 9
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Input: Consider Input: customer: Hi,.
agent: Hello, how may I help you?
customer: Please cancel my recent reservation.
agent: Kindly, mention your good name.
customer: My name is Sandra Taylor.
agent: No reservation found on your name.
customer: Thanks for the help.
agent: Thank you for reaching us, have a nice day.
Output: no_reservation
Input: Consider Input: customer: Hi.
agent: Hello, how can I help you today?
customer: I would like to book a ticket from AUS to SEA, can you please help me with that?
agent: Sure, On which dates would you like me to book a flight ticket for you?
customer: The travel dates are from 01/16 to 01/18.
agent: On what name, do I need to reserve your ticket?
customer: Jessica Adams here.
agent: Let me know your connection limit?
customer: I need a flight with 1 connection limit.
agent: Do you have any other requirements?
customer: No.
agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.
customer: That's ok, thank you for your help.
agent: Thank you for reaching us.
Output: no_flight
Input: Consider Input: customer: Hello.
agent: Hello.
customer: Myself Joshua Perez.
agent: Joshua Perez, how may I render you?
customer: I am planing to meet my friend at Houston,will you help me in booing the flight ticket from PHL to HOU?
agent: Sure, please provide your itinerary dates.
customer: My preferable journey dates are Sept 01 and Sept 03.
agent: Do you have any specifications?
customer: Make sure that my depart time must be in afternoon.
agent: Do you have any other preferences?
customer: I need a flight with single connection.
agent: Please give me a moment to check for available flights.
customer: Ok, I will wait for your response.
agent: Sorry, no flights are available on your route.
customer: Ok, not an issue. Thank you for your information.
agent: Thank you for reaching us.
|
Output: no_flight
| 2
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
Part 1. Definition
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Part 2. Example
customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Answer: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Part 3. Exercise
customer: Hi.
agent: Hello.
customer: I am Stephen Lopez.
agent: How may I assist you at this moment?
customer: Owing to an emergency, I want to change my reservation. Can you please help me in that?
agent: Sure, I am glad to help you out.
customer: Thank you.
agent: Please give me a moment to check your reservation status.
customer: Ok.
agent: Sorry, we couldn't find any reservation on your name in our records.
customer: Ok, no problem. Thank you for your response.
agent: Thank you for reaching us.
Answer:
|
no_reservation
| 7
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
[EX Q]: customer: Hello.
agent: Hello, how may I help you?
customer: I already have an reservation to attend a meeting, due to some problems meeting place has been changed. So I need a few changes in my reservation, Can you please help me in this?
agent: Sure, I will help you. May I know your name please?
customer: Myself Robert Edwards.
agent: Ok, please wait for a while.
customer: Ok.
agent: Sorry Robert, there is no active reservation found with your name in our records.
customer: It's ok, thank you.
agent: Most welcome.
[EX A]: no_reservation
[EX Q]: customer: Hello.
agent: Hello.
customer: Myself Angela Mitchell.
agent: Angela mitchell, how may I aid you?
customer: Due to some problems my trip was cancelled so can you please cancel my flight ticket?
agent: Sure, please give me a moment to check your ticket status.
customer: Ok, thank you for your response.
agent: Sorry, no reservation is available by your name.
customer: Oh! It's ok no problem. Thank you for your information.
agent: Thank you for reaching us.
[EX A]: no_reservation
[EX Q]: customer: Hello.
agent: Hello, how may I help you today?
customer: Due to heavy rains in my location, I would like to cancel my reservation.
agent: Sure. Please provide me your name for verifying the status.
customer: My name is Michelle Green.
agent: Green, there is no reservation found with your details.
customer: Ok, no issues. Thank you for the information.
agent: You are welcome.
[EX A]:
|
no_reservation
| 6
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
One example is below.
Q: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
A: no_reservation
Rationale: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Q: customer: Hello.
agent: Hello, how can I help you today?
customer: Can you please change my existing reservation due to postpone of my trip?
agent: Sure, can I have your name please?
customer: My name is William Baker.
agent: We found a reservation on your name, can you please share your new trip dates?
customer: My new trip dates are June 20 and June 22.
agent: Let me know your airport codes?
customer: I am heading to SFO from ORD.
agent: Any other requirements to be met?
customer: I need a single connecting flight.
agent: Sorry, no flights found with your given details.
customer: Not a problem, thank you for the information.
agent: Thank you for reaching us.
A:
|
no_flight
| 9
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Let me give you an example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
The answer to this example can be: no_reservation
Here is why: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
OK. solve this:
customer: Hello. Sandra Jones here.
agent: Hello, how can I serve you today?
customer: Due to inconvenience of my work, I want to change my reservation. Can you please help me for that?
agent: Sure, I will help you. Please wait for a while.
customer: Ok, I will wait.
agent: Thanks for waiting, there is no active reservation found on your name.
customer: Anyway, thanks for the information.
agent: Thank you for availing us, hope to serve you again.
Answer:
|
no_reservation
| 8
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Q: customer: Hello.
agent: Hello. How may I help you today?
customer: I need to book my ticket from CLT to OAK. Can you please help me with booking?
agent: Sure, I am here to help you with that. Can I know your planned trip dates?
customer: My planned trip dates are Sept 14 and Sept 16.
agent: May I know your good name?
customer: Sure, Kathleen Roberts.
agent: Is there any other requirements?
customer: I need a connecting flight in my journey.
agent: Please wait for a minute.
customer: Sure, I will wait for your response.
agent: The United airlines are providing a flight having a connection limit 1 and the ticket fare of 100. Can I proceed with the ticket booking?
customer: Yes, please proceed with that ticket booking.
agent: Your flight ticket is confirmed in an economy class and the flight number 1003.
customer: Thank you for helping me.
agent: Thank you for reaching us. Have a safe journey.
A: book
****
Q: customer: Hi.
agent: Hello. How may I assist you?
customer: I am looking for a direct flight from JFK to DTW, can you please help me to book my flight ticket?
agent: Sure, I am here to help you out. May I know your travelling dates please?
customer: Sure, I will depart on Jan 5th and I want to return back on Jan 7th.
agent: How much you can afford for airfare?
customer: I can only afford 500.
agent: Wait a moment please.
customer: Sure.
agent: May I know your name pleas to proceed further?
customer: Sure, my name is Catherine Mitchell.
agent: Catherine Mitchell, there are no flights available in you route.
customer: Not an issue, I will find an other way to reach my destination. Anyway, thank you.
agent: Thank you for choosing us.
A: no_flight
****
Q: customer: Hi.
agent: Hello, how may I render you?
customer: I would like to reserve a flight ticket from MSP to LGA, can you please help me?
agent: Sure, please provide your trip dates.
customer: My planned travelling dates are May, 27 and 29 respectively.
agent: May I know your connection limit?
customer: Yes, I prefer to connecting flight for my journey.
agent: Which class do you prefer?
customer: I am comfortable to travel in any class.
agent: May I know your name?
customer: Michael Phillips here.
agent: Please hold on for a while.
customer: Sure, I will wait.
agent: Hawaiian airlines with flight 1017 is providing a direct flight and ticket costs you 100 in economy class.
customer: Please proceed for booking.
agent: Your ticket is confirmed Michael Phillips. Flight departs at 5:00 hours and arrives at 20:00 hours.
customer: Thank you for your service.
agent: Thank you for reaching us.
A:
|
book
****
| 4
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi,.
agent: Hello,.
customer: Myself Angela Hill.
agent: How may I abet you?
customer: I just want to cancel my recent reservation because my husband is suffering from Diabetics and his Blood Pressure was totally high. So, to take care of him I want to cancel it. Can you help me with this?
agent: Sure, I am here to help you.
customer: Thank you.
agent: Please wait a while, I will check the reservation list and get back to you with the status.
customer: Sure, I will wait for your response.
agent: Thank you for being so patience.
customer: My pleasure.
agent: I have checked in the reservation list to cancel your ticket, but couldn't find any reservation in your name in the data list.
customer: That's fine, not an issue.
agent: Thanks for your approach. Hope to serve you again.
customer: Thanks for your prompt response.
agent: Have a nice day.
SOLUTION: no_reservation
PROBLEM: customer: Hi.
agent: Hello, how can I help you?
customer: Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
agent: Please wait a while, may I know your name please?
customer: Sure, my name is Charles Johnson.
agent: Sorry to say, there is no reservation on your name in our database.
customer: That's ok, thank you for checking.
agent: Thank you for opting us.
SOLUTION: no_reservation
PROBLEM: customer: Hello.
agent: Hello, how best I can aid you at this moment?
customer: We are going to Washington, but first we should make a plane reservation. Can you please help me with this?
agent: Sure, I would like to make a reservation to Washington.
customer: Thank you for accepting my request.
agent: Could you please help me with your travelling airport codes?
customer: Sure, my airport codes are IAD - DCA.
agent: At what class, would you like to prefer to travel?
customer: I am fine with any class.
agent: Do you have any specific time for your journey?
customer: Yes, I would like to depart in afternoon time.
agent: When you are willing to travel to reach your destination?
customer: I have scheduled my trip dates on Nov 9th to 11th.
agent: Ok, Do you prefer to travel in a major airlines?
customer: I am comfortable with any airline.
agent: Thank you for sharing all the required details, please help me with your name. So, I can check the availability of flights.
customer: Jack Perez is my name.
agent: Please wait for a moment, I will inform you about the flight details as soon as possible.
customer: Ok, sure.
agent: Thanks for waiting, Jack Perez.
customer: Ok.
agent: Sorry for the inconvenience, there were no flights moving to your location due to sold out of tickets.
customer: It's sad to hear, but no issues at all. Thank you for the best service.
agent: Thank you for consulting our chat service. Hope we serve you again.
SOLUTION:
|
no_flight
| 8
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Example solution: no_reservation
Example explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Problem: customer: Hello.
agent: Hello. How may I help you?
customer: I am Pamela Lopez want to visit Alcatraz Island at San Francisco, can you book a ticket on 03/30 and 04/01?
agent: Please share your airport codes.
customer: Sure, I want to travel from DFW to SFO.
agent: Delta airlines with 1 connection is providing service on your route.
customer: Ok, please make sure that the price of the flight is within 1000.
agent: Pamela, your ticket is booked as per your requirements.
customer: Ok, thank you.
agent: Thank you, for choosing us.
|
Solution: book
| 5
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello.
agent: Hello. How may I assist you today?
customer: Due to some problems my trip was cancelled so can you please cancel my flight ticket?
agent: Sure, may I know your name?
customer: Sure, my name is Edward Brown.
agent: Sorry, there is no active reservation on your name.
customer: Oh! It's ok, no problem. Thank you for your information.
agent: Thank you.
answer:
no_reservation
question:
customer: Hello.
agent: Hello, what can I do for you today?
customer: Can you please help me in flight ticket booking process from OAK to SFO?
agent: Sure, please forward your trip dates.
customer: Thank you for your response, I want to take off on Aug 27 and book my return ticket also on Aug 29.
agent: Is there any class preference?
customer: No.
agent: Any other requirement to be met?
customer: I will prefer direct flight.
agent: Can you please share your name to proceed further?
customer: Sure, my name is Steven Davis.
agent: Sorry, no flights found as per your requirements.
customer: Oh! It's ok, no problem. Thank you for your information.
agent: Thank you for contacting us.
answer:
no_flight
question:
customer: Hi.
agent: Hello, how may I aid you today from my end?
customer: I want to cancel my reservation as my mother is unwell, can you please do that for me?
agent: Sure, I am here to help you out. Please allow me a moment to check whether any reservation found on your name or not to cancel it?
customer: Sure.
agent: May I know your name?
customer: My name is Raymond Evans.
agent: Sorry, there is no active reservation on your name.
customer: No problem, thank you for checking.
agent: Thank you for reaching us.
answer:
|
no_reservation
| 9
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
customer: Hello. I am Dennis Anderson.
agent: Hello, how may I aid you today from my end?
customer: I want to change my reservation, due to some health issue. Can you please help me out?
agent: Sure, I am here to help you out. Please allow me a moment.
customer: Ok, I will wait for your information.
agent: Sorry Dennis Anderson, there is no reservation on your name in our database.
customer: That's ok, thank you for checking.
agent: Thank you for reaching us.
no_reservation
customer: Hello.
agent: Hello. How may I assist you today?
customer: I am looking for a flight ticket from LAS to SEA, can you help me?
agent: Ok, may I know your travel dates?
customer: Sure, I am planning from 10/07 to 10/09.
agent: Sure, may I know your name to proceed further?
customer: Sure, my name is Samuel Brown.
agent: Sorry Brown, based on your request there is no flights.
customer: It's ok. Thank you for your response.
agent: Thanks for contacting us, have a great day.
no_flight
customer: Hello.
agent: Hello, how can I support you?
customer: My visa has been postponed. For this I want to change my reservation with the name of Elizabeth Wight.
agent: Sure, Plesae wait for a moment.
customer: Ok.
agent: Thanks for waiting, there is no reservation found on your name.
customer: No, problem. Thank you for aiding me.
agent: Thank you for reaching us.
|
no_reservation
| 0
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
Given the task definition, example input & output, solve the new input case.
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Output: no_reservation
Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
New input case for you: customer: Hi.
agent: Hello, how may I be at your service today?
customer: I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
agent: May I know your name please to check the status of your reservation?
customer: Donna Davis here.
agent: Thank you. Please stay online for a while, I will check your reservation status and let you know.
customer: Sure.
agent: I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.
customer: Thank you so much.
agent: Thank you for reaching us.
Output:
|
cancel
| 1
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
Detailed Instructions: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
See one example below:
Problem: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Solution: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Problem: customer: Hello, I am Joseph Williams.
agent: Hello, how can I retrofit you?
customer: I planned to visit Botanic garden with my husband at Dallas & Fort worth. Could you please help me with reserving a plane ticket?
agent: That's great to hear, I can certainly help you with that. May I know where is Botanic garden located?
customer: Thank you, It is in Dallas & Fort Worth behind the airport DFW.
agent: Ok, do you need any way station in between the journey points?
customer: Yes, I need a break in between the journey because it gives me more refreshment.
agent: Could you please let me know when are you planning to make your journey possible?
customer: I have planned to start on 07/22 and return on 07/24 from the Botanical garden.
agent: Ok, how much fare are you expecting for your ticket?
customer: I can pay up to 200.
agent: Ok, let me check the availability and revert you.
customer: Sure, I will be waiting for your response which makes me happy.
agent: Thanks for being patience, There is a airline available on your requested dates.
customer: May I know the airline details?
agent: The flight details are flight name: Spirit and flight number: 1022. The amount to be paid for your ticket is 100.
customer: I am happy with this airline, please continue with booking.
agent: Ok, let me save your details. We have booked a flight that will fit your schedule dates. The tickets will arrive you by mail in few hours.
customer: Thank you for reserving a ticket in best airline.
agent: Thank you for approaching us, we will be there to serve you at any time again.
customer: Ok, I appreciate your service. I will refer my friend in future to consult you.
Solution:
|
book
| 4
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. I am Michael Lopez.
agent: Hello, how can I help you today?
customer: I need to book a ticket to meet my parents on 05/15. Could you please help me in booking a return ticket on 05/17?
agent: Sure, please share me your source and destination.
customer: My source and destination code is DTW and LAS.
agent: May I know your connection limit?
customer: I need a stopover in between the journey.
agent: Please wait for a moment. I will check the availability of the flights.
customer: Sure.
agent: We are glad to say that, we found an airline: UA, flight number: 1002 with a single connection and price is 100.
customer: You can proceed with booking.
agent: Your flight ticket has been reserved.
customer: Thank you for your quick response.
agent: Thank you for opting us.
SOLUTION: book
PROBLEM: customer: Hello.
agent: Hi. How can I help you?
customer: Myself Stephen Parker. I want to travel from DEN to JFK, can you please book a flight ticket for me?
agent: Sure, may I know your date please?
customer: I want to travel from 06/10 to 06/12 dates.
agent: Hawaiian airlines is matching you with 1029 flight number, can I proceed for booking?
customer: Sure, please proceed it.
agent: Your booking is confirmed.
customer: Thank you so much.
agent: Thank you, have a safe journey.
SOLUTION: book
PROBLEM: customer: Hello.
agent: Hello. How can I assist you?
customer: Can you please help me to book a flight from LAS to PHL?
agent: Can I know your travelling dates?
customer: My travelling dates are on May 31st to June 2nd.
agent: Please let me know your connection limit?
customer: I prefer a single connection.
agent: Do you have any other preference?
customer: No.
agent: May I know your name please?
customer: Sure, my name is Ryan Anderson.
agent: Sorry, no flights available on your route.
customer: No issues, thank you.
agent: Thank you for reaching us.
SOLUTION:
|
no_flight
| 8
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
[EX Q]: customer: Hello.
agent: Hello, may I know your name please?
customer: Yes, myself Sandra Taylor.
agent: How can I help you?
customer: I want to book a flight ticket from DEN to DCA.
agent: May I know your travelling dates please?
customer: I want travel in the dates of 12/10 and 12/12.
agent: Sorry Sandra, there are no flights available regarding your journey.
customer: Ok, thank you for your information.
agent: Thank you and have a nice day.
[EX A]: no_flight
[EX Q]: customer: Hi. I am Samuel Baker.
agent: Hello, how may I assist you today?
customer: I want to change my reservation owing an emergency.
agent: Sure, we are glad to serve you. Please wait for a while, let me check your reservation with us.
customer: Ok.
agent: Thanks for your time, unfortunately no reservation found with your name.
customer: Ok, thank you for your service.
agent: Thank you for availing us, have a great day ahead.
[EX A]: no_reservation
[EX Q]: customer: Hello, I am Joseph Williams.
agent: Hello, how can I retrofit you?
customer: I planned to visit Botanic garden with my husband at Dallas & Fort worth. Could you please help me with reserving a plane ticket?
agent: That's great to hear, I can certainly help you with that. May I know where is Botanic garden located?
customer: Thank you, It is in Dallas & Fort Worth behind the airport DFW.
agent: Ok, do you need any way station in between the journey points?
customer: Yes, I need a break in between the journey because it gives me more refreshment.
agent: Could you please let me know when are you planning to make your journey possible?
customer: I have planned to start on 07/22 and return on 07/24 from the Botanical garden.
agent: Ok, how much fare are you expecting for your ticket?
customer: I can pay up to 200.
agent: Ok, let me check the availability and revert you.
customer: Sure, I will be waiting for your response which makes me happy.
agent: Thanks for being patience, There is a airline available on your requested dates.
customer: May I know the airline details?
agent: The flight details are flight name: Spirit and flight number: 1022. The amount to be paid for your ticket is 100.
customer: I am happy with this airline, please continue with booking.
agent: Ok, let me save your details. We have booked a flight that will fit your schedule dates. The tickets will arrive you by mail in few hours.
customer: Thank you for reserving a ticket in best airline.
agent: Thank you for approaching us, we will be there to serve you at any time again.
customer: Ok, I appreciate your service. I will refer my friend in future to consult you.
[EX A]:
|
book
| 6
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hi.
agent: Hello, how may I aid you?
customer: I am Stephen Young. I am planning to visit some new places at Orlando, help me in booking my flight ticket with one halt.
agent: Sure, can you please share your travelling dates?
customer: My travelling dates will be 12/26 to 12/28.
agent: May I know your airport codes?
customer: I would like to start my journey from TX-DFW. My landing airport will be FL-MCO.
agent: Thanks for providing your details. Unfortunately there are no flights found with your requirements.
customer: Its ok, thank you for your assistance.
agent: Thank you for choosing us.
answer:
no_flight
question:
customer: Hello.
agent: Hello, how can I assist you for the day?
customer: Please change my existing reservation due to some health issues?
agent: Sure, I am here to help you. May, I know your good name?
customer: Sure, I am Kenneth Hernandez.
agent: Sorry, we found no reservation on your given name.
customer: Ok, not an issue. Thank you for your information.
agent: Thank you for reaching us.
answer:
no_reservation
question:
customer: Hello.
agent: Hello, how may I aid you today?
customer: I am Michelle Johnson. I need to book a flight ticket from CO-DEN to TX-DFW, Can you please help me that?
agent: Could you please share your planned dates?
customer: I would like to travel on 05/07 to arrival on 05/09.
agent: Do you have any other restrictions to be met?
customer: I need single connection limit under fare of 1000.
agent: Ok, please hold a moment.
customer: Sure.
agent: Thanks for your time, sorry, unfortunately no flights found on that route.
customer: Ok, no problem. Thanks for your information.
agent: Thank you for opting us, have a great day ahead.
answer:
|
no_flight
| 9
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
Part 1. Definition
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Part 2. Example
customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Answer: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Part 3. Exercise
customer: hi.
agent: Hello.
customer: I am Matthew Young.
agent: What can I do for you?
customer: I want to cancel my recent reservation, because I want to travel with my friends by road. Can you help me?
agent: Sure Matthew Young, please hold on.
customer: Ok.
agent: Sorry to inform you that, currently no flights are running at that locations due to abnormal weather conditions.
customer: That's Ok, thanks for your response.
agent: Thank you for reaching us, have a nice day.
Answer:
|
no_reservation
| 7
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Let me give you an example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
The answer to this example can be: no_reservation
Here is why: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
OK. solve this:
customer: Hello.
agent: Hello, how may I assist you today?
customer: Edward Young here. I would like to change my recent reservation, can you help me?
agent: Ok, let me check with your existing reservation for a moment.
customer: Sure.
agent: Thank you for waiting.
customer: It's ok.
agent: I'm so sorry to inform you, there is no reservation found by your name in our data base.
customer: That's fine, anyway thanks for your help and valuable information.
agent: Thank you for approaching our agency.
Answer:
|
no_reservation
| 8
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
--------
Question: customer: Hello.
agent: Hello, how can I aid you?
customer: Can you please help me with changing my reservation due to some changes in the trip plan?
agent: Sure, we are here to help you.
customer: Thank you.
agent: Can I have your name to check your details in our reservation list?
customer: My name is Nicholas Hall.
agent: Ok, please wait a moment.
customer: Sure.
agent: Nicholas Hall, we didn't found any reservation found on your name.
customer: Not an Issue, thank you for checking it for me.
agent: Thank you for contacting us.
Answer: no_reservation
Question: customer: Hello.
agent: Hello. How may I assist you?
customer: I want to travel from OAK to PHL. Can you help me to book a flight ticket?
agent: Sure, I am here to help you out. May I know your travel dates please?
customer: I want to travel in the flight on Oct 01 and Oct 03.
agent: Can you please share your name?
customer: Christine Thompson.
agent: Do you have any other specifications?
customer: I want to have a connection of 1.
agent: Hawaiian airline sis providing connecting flight for you with the fare f 200 in economy class, shall I proceed with the booking?
customer: Proceed to booking.
agent: Your ticket is booked with the flight-1022.
customer: Thank you for your help.
agent: Thank you for choosing us.
Answer: book
Question: customer: Hello.
agent: Hello, how may I assist you today?
customer: Edward Young here. I would like to change my recent reservation, can you help me?
agent: Ok, let me check with your existing reservation for a moment.
customer: Sure.
agent: Thank you for waiting.
customer: It's ok.
agent: I'm so sorry to inform you, there is no reservation found by your name in our data base.
customer: That's fine, anyway thanks for your help and valuable information.
agent: Thank you for approaching our agency.
Answer:
|
no_reservation
| 7
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Example input: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Example output: no_reservation
Example explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Q: customer: Hello.
agent: Hello, how may I serve you today?
customer: Due to heavy rain, I want to cancel my reservation. Can you help me?
agent: Sure, may I know your name please?
customer: Joshua Martinez here.
agent: Ok, please wait for a moment.
customer: Sure.
agent: Thanks for waiting, no reservation found with your name to cancel.
customer: No problem, Thanks for the information.
agent: Thanks for availing us, have a nice day.
A:
|
no_reservation
| 3
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
Part 1. Definition
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Part 2. Example
customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Answer: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Part 3. Exercise
customer: Hi, I am Andrew Perez.
agent: Hello, How can I serve you exactly?
customer: To participate in soft adventure sport at Oakland,CA - OAK. Can you help me to book a connecting flight?
agent: Sure, I will help you.
customer: Thank you.
agent: Provide your travel dates please?
customer: I want to fly on 10/02 and recur on 10/04.
agent: Where is your origin airport?
customer: I want to board from Denver, CO - DEN.
agent: Ok, please wait.
customer: Sure.
agent: Thanks for waiting, there are no flights available at this moment matching your particulars.
customer: Ok, no issues. Thanks for your help.
agent: Thanks for your presence.
Answer:
|
no_flight
| 7
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
Teacher: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Teacher: Now, understand the problem? If you are still confused, see the following example:
customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Solution: no_reservation
Reason: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Now, solve this instance: customer: Hello, I am Sharon Brown.
agent: Hello Sharon. How can I assist you?
customer: Last week, I made my booking with wrong flight.So, I want to change my reservation. Will you please help me?
agent: Let me check, please wait for a while.
customer: Sure.
agent: Sorry, no reservation found by your name.
customer: It's ok, no problem.
agent: Thank you for reaching us.
customer: You are welcome.
Student:
|
no_reservation
| 2
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. I am Cynthia Jackson.
agent: Hello, what can I serve you today?
customer: I want to attend an event in Washington. Can you book a flight ticket from IAD to IAH?
agent: Sure, please share your preferred travelling dates?
customer: I want to travel on 04/01 and 04/03.
agent: We found a Delta airline with fare of 100 matches your schedule. Shall I proceed with booking?
customer: Yes, proceed to booking.
agent: Your ticket has been confirmed with flight number 1027. Thank you reaching us.
customer: Thank you for your help.
answer:
book
question:
customer: Hi, I am Samantha Campbell.
agent: Hello, how can I support you now?
customer: Please book me a direct flight to San Francisco to meet my uncle.
agent: Sure, may I know your travelling dates?
customer: I want to fly on 11/14 and will return on 11/16.
agent: Where are you travelling from?
customer: Its from FL-MCO to CA-SFO.
agent: Is there any price limit for you?
customer: I can pay up to 200.
agent: Ok, please wait a moment.
customer: Ok.
agent: Sorry there is no direct f;light found on your journey dates.
customer: It's o, thank you.
agent: Thanks for choosing us and have a great day.
answer:
no_reservation
question:
customer: Hello, I am Sharon Brown.
agent: Hello Sharon. How can I assist you?
customer: Last week, I made my booking with wrong flight.So, I want to change my reservation. Will you please help me?
agent: Let me check, please wait for a while.
customer: Sure.
agent: Sorry, no reservation found by your name.
customer: It's ok, no problem.
agent: Thank you for reaching us.
customer: You are welcome.
answer:
|
no_reservation
| 9
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
Given the task definition, example input & output, solve the new input case.
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Output: no_reservation
Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
New input case for you: customer: Hello.
agent: Hello. How may I help you at this moment?
customer: Please cancel my recent reservation.
agent: Ok, can I have your full name to check your reservation?
customer: My name is Scott Lewis.
agent: Ok, please wait a minute.
customer: Ok.
agent: Sorry to inform you, there is no reservation found with your name in the ticket confirmation chart list.
customer: It's ok, thank you.
agent: You are welcome.
Output:
|
no_reservation
| 1
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Input: Consider Input: customer: Hello.
agent: Hello, how can I help you today?
customer: I am planning to attend a Snooker's competition in New York JFK from IAH. Can you find a flight ticket for me?
agent: Sure, I am glad to help you in booking. Can you please share your travel dates?
customer: Thank you. My planned trip dates are on May 05 and return on May 07.
agent: Ok, may I know your name?
customer: Ok, my name is Nancy Allen.
agent: Do you have any specification?
customer: Ok, I want a business class flight.
agent: Sorry, no flights are available on your preferable travel dates.
customer: Ok, not an issue. Thank you for your information.
agent: Thank you for reaching us, have a nice day.
Output: no_flight
Input: Consider Input: customer: HI.
agent: Hello. What help that I can assist you?
customer: I want to change an existing reservation due to sudden change in my trip. Can you help me?
agent: Sure, I can help you and can you please mention your name for checking purpose?
customer: Paul Collins.
agent: Please wait for a moment.
customer: Ok.
agent: Thank you for waiting, I have checked in reservation list to change your ticket but could not find any reservation with your name.
customer: No issue. Thank you.
agent: Thank you for reaching us, have a nice day.
Output: no_reservation
Input: Consider Input: customer: Hello.
agent: Hello, how may I assist you today?
customer: I am Brain Baker, I want to book a flight from NY-LGA airport to DC-DCA airport to watch base ball game with my friends. Can you book a connecting flight for me?
agent: Sure, could you please share your travelling dates?
customer: I plan to travel on 03/03 and return on 03/05.
agent: May I know your budget for ticket?
customer: My budget is 5000.
agent: Ok, please hold a moment.
customer: Sure.
agent: We have found a connected flight of Hawaiian airline, flight number-1005 and fare is 200.
customer: Please proceed with booking.
agent: Sure, your seat has been confirmed.
customer: Thank you for helping me.
agent: Thank you for opting us.
|
Output: book
| 2
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Q: customer: Hello.
agent: Hello, how best can I guide you for the day?
customer: Can you help me to book a flight from my work location Phoenix, PHX to Houston, HOU?
agent: Sure, do you prefer a connecting flight?
customer: Ok, please book a connecting flight.
agent: When do you want to start and return on?
customer: Ok, please book a flight for the dates June 22nd and June 24th.
agent: Do you prefer any other specifications?
customer: No.
agent: Can I know your good name? Thank you for your details, we found a connecting flight 1025 in class economy which is in Hawaiian airline.
customer: Ok, please book a ticket on the name Jeffrey Lopez.
agent: Your ticket has been confirmed.
customer: That is great, thank you for assisting me.
A: book
****
Q: customer: Hello, I am Raymond Rodriguez.
agent: Hello, how can I help you today?
customer: I would like to visit overview of city. can you please help me to book a ticket from DCA to MSP?
agent: Sure, when are you willing to travel?
customer: My travelling dates will be on 09/19 to 09/21.
agent: Ok, any other specifications?
customer: I need a connecting flight.
agent: Ok, flight- 1026, airline- UA, price- 100 with connection matches your requested details.
customer: You can proceed to booking.
agent: Ok, your ticket has been processed. Thank you for reaching us.
customer: Thank you.
A: book
****
Q: customer: Hello.
agent: Hello, how can I aid you today?
customer: Can you please help me to book a flight from BOS to SFO?
agent: Please provide your trip dates.
customer: Sure, I want to travel on Apr 13 and need to return on Apr 15.
agent: Do you need any connection limit?
customer: I need a flight with single connection.
agent: Is there any other specifications?
customer: My depart time must be in the evening.
agent: May I know your name?
customer: I am Virginia Parker.
agent: There are no flights available on your routes.
customer: Ok, not an issue. Thank you for checking.
agent: Thank you for choosing us.
A:
|
no_flight
****
| 4
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
One example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Solution is here: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Now, solve this: customer: Hello.
agent: Hello. How can I help you out today?
customer: I am Michelle Scott and I would like to travel from Las vegas to Phoenix , Can you book a book a flight ticket for me?
agent: Sure, can you please provide me your journey dates?
customer: Sure, I want to start on 12/24 and the end on should be 12/26.
agent: OK, may I know your airport codes?
customer: NV-LAS to AZ-PHZ.
agent: Please wait a moment I will get back to you.
customer: OK.
agent: We found a flight that matches your requirements. The flight details are airline-Spirit flight number-1023 with one connection and the price 200.
customer: You can proceed with this airline.
agent: Your ticket has been reserved.
customer: Thank you.
agent: Thanks for reaching us, have a nice day.
Solution:
|
book
| 6
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Example Input: customer: Hi. I am Jessica Evens.
agent: Hello,. How may I serve you?
customer: I want to book a flight ticket on 01/04 to 01/06 for which I have a exam at IAH.
agent: Sure, may I know your origin point?
customer: My source code is ATL. And I want with 1 connection.
agent: Sorry to inform that there is no flight found with your specification.
customer: Ok. Thank you for information and your service.
agent: Thank you for reaching us.
Example Output: no_flight
Example Input: customer: Hello.
agent: Hello. How can I help you today?
customer: I am Carol Williams. I want to book a fight ticket from PHX to ORD. Can you find a flight ticket for me?
agent: Sure, may I know your travel dates to search available flight for you?
customer: Sure, I am planning to travel on these days that is on 02/02 and back on 02/04.
agent: Wait for a minute, to check.
customer: Ok, make sure that the connection limit 1.
agent: Sorry, I could not find any flight with your connection.
customer: Ok, no problem. Thank you for your information.
agent: My pleasure.
Example Output: no_flight
Example Input: customer: Hello.
agent: Hello, how may I aid you?
customer: Please book a flight ticket from DEN to IAH?
agent: May I know your travelling dates?
customer: My journey dates are Nov 04 and Nov 06.
agent: Is there any connection limit?
customer: I need a connecting flight.
agent: May I know your good name?
customer: I am Carol Harris.
agent: Any more requirements?
customer: No.
agent: Spirit Airlines providing connecting flight in the economy class with fare 100, shall I proceed for booking?
customer: Go ahead.
agent: Your ticket has been confirmed with flight number 1018.
customer: Thank you for your information.
agent: Thank you for choosing us.
Example Output:
|
book
| 3
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Example solution: no_reservation
Example explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Problem: customer: Hi.
agent: Hello. May I know how best I can help you today?
customer: Can you please help me in booking a flight ticket from EWR to DEN?
agent: Sure, we are glad to assist you in booking. Please share your planned travelling dates to proceed further.
customer: My travel dates are from Nov 12th to Nov 14th.
agent: Would you like to travel in a connecting flight or a direct flight?
customer: I want a single connection in between my journey.
agent: Is there any other preferences that you would like to add before booking?
customer: No.
agent: Please forward your name.
customer: I am Robert Evans.
agent: Ok, please wait a moment I'll search best flight for you.
customer: Ok.
agent: Thank you for waiting, we found a direct flight at this moment providing by Frontier airline with the flight number-1013. Shall I book the ticket?
customer: Please proceed.
agent: Your flight booking is confirmed and ticket has been emailed.
customer: Thank you.
agent: Thank you for approaching us.
|
Solution: book
| 5
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Let me give you an example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
The answer to this example can be: no_reservation
Here is why: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
OK. solve this:
customer: Hello.
agent: Hello, how can I aid you?
customer: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
agent: Sure, I can help you with that. May I know your good name please?
customer: My name is Kevin Garcia.
agent: Please wait for a while.
customer: Sure.
agent: Kevin Garcia, there is no active reservation found under your name to do cancellation.
customer: Ok, not an issue. Thank you for providing information.
agent: Thank you for choosing us.
Answer:
|
no_reservation
| 8
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
customer: Hi.
agent: Hello. How can I assist you today?
customer: I am Karen Lee. I am planning to travel from HOU to SEA, can you help in booking a flight?
agent: Definitely, I will help you with that booking. Please share your travelling dates.
customer: My travelling dates are 05/10 to 05/12.
agent: Just give a moment.
customer: Ok.
agent: Sorry, there is no flight available on your desired route.
customer: That's ok, thank you.
agent: Thank you for reaching us.
no_flight
customer: Hello.
agent: Hello, how may I help you?
customer: I have to change my reservation due to my planned trip got postponed. So please help me with that.
agent: Sure, please share your good name?
customer: Thank you. Please check the reservation with my name Thomas Taylor.
agent: Please wait for a while.
customer: Sure, take your time.
agent: Sorry, no reservation found on your given name.
customer: Oh! It may not be booked properly. Anyway, thank you for your time.
agent: Thank you for choosing us.
customer: Most welcome.
no_reservation
customer: Hello.
agent: Hello, how may I oblige you today?
customer: I have to go Oakland to meet my friend over there so please help me with flight ticket booking from Houston.
agent: Sure, please share your planned trip dates?
customer: Thank you. I have planned my travel dates as Jan 08 and Jan 10.
agent: Let me know your connection limit?
customer: I would prefer single connecting flight so please check with that.
agent: May I know your Origin code?
customer: Sure, HOU is the airport code of my starting point.
agent: Do you have any airline preference?
customer: Yes, I am looking for normal cost airlines.
agent: Ok, any other requirements to be met?
customer: My destination airport code is OAK.
agent: May I know your name please?
customer: Sure, myself Amy Martin.
agent: Sorry, there are no flights found with your given details.
customer: Oh! It is sad to hear. Anyway, thank you for your time.
agent: Thank you for reaching us.
|
no_flight
| 0
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
You will be given a definition of a task first, then an example. Follow the example to solve a new instance of the task.
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Solution: no_reservation
Why? Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
New input: customer: Hello.
agent: Hello, how may I oblige you today?
customer: I have to go Oakland to meet my friend over there so please help me with flight ticket booking from Houston.
agent: Sure, please share your planned trip dates?
customer: Thank you. I have planned my travel dates as Jan 08 and Jan 10.
agent: Let me know your connection limit?
customer: I would prefer single connecting flight so please check with that.
agent: May I know your Origin code?
customer: Sure, HOU is the airport code of my starting point.
agent: Do you have any airline preference?
customer: Yes, I am looking for normal cost airlines.
agent: Ok, any other requirements to be met?
customer: My destination airport code is OAK.
agent: May I know your name please?
customer: Sure, myself Amy Martin.
agent: Sorry, there are no flights found with your given details.
customer: Oh! It is sad to hear. Anyway, thank you for your time.
agent: Thank you for reaching us.
Solution:
|
no_flight
| 0
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hi. My name is Virginia Perez.
agent: Hello. Virginia Perez, what can I do for you today?
customer: I want to go for holiday trip to New York. Can you help me in booking a flight ticket on 11/21?
agent: Sure, we will help you in booking. How much can you afford for this trip?
customer: I can afford up to 1000.
agent: OK, do you need a return ticket also?
customer: Yes, I will be return on 11/23.
agent: Ok, please provide me your airport codes so that I can check the availability.
customer: My airport codes are from EWR to JFK.
agent: Do you have any other request to met?
customer: I need stopover in my journey.
agent: Ok Virginia, please give me a moment and I will revert to you.
customer: Sure.
agent: Sorry to inform you that there is no flight available with single stopover.
customer: Ok, No issues. Thank you.
agent: Thank you for reaching our service.
answer:
no_flight
question:
customer: Hi. I am Kathleen Anderson.
agent: Hello, how may I aid you today?
customer: Can you help me in cancelling my reservation, owing an emergency?
agent: Sure, I will help you with that.
customer: Ok.
agent: Please wait for a minute.
customer: Sure.
agent: Thank you for waiting, we found a reservation on your name. Shall I cancel it?
customer: You can cancel it.
agent: Your reservation has been cancelled.
customer: Thank you for helping.
agent: Thank you for connecting with us.
answer:
cancel
question:
customer: Hello.
agent: Hello, how can I aid you?
customer: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
agent: Sure, I can help you with that. May I know your good name please?
customer: My name is Kevin Garcia.
agent: Please wait for a while.
customer: Sure.
agent: Kevin Garcia, there is no active reservation found under your name to do cancellation.
customer: Ok, not an issue. Thank you for providing information.
agent: Thank you for choosing us.
answer:
|
no_reservation
| 9
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
You will be given a definition of a task first, then an example. Follow the example to solve a new instance of the task.
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Solution: no_reservation
Why? Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
New input: customer: Hi.
agent: Hello, how may I serve you today?
customer: I want to travel from DFW to LGA, can you please help me to book a flight ticket?
agent: Sure, please share me your planned journey dates?
customer: My travel dates are in the month of Feb from 27th to 29th.
agent: May I know your connection limit?
customer: I prefer to travel on a connecting flight.
agent: Do you have any other requirement?
customer: No, thanks for asking.
agent: Please mention your good name?
customer: Jessica Green here.
agent: Thank you for your name, sorry there is no flight available on your given journey data.
customer: That's ok, thank you for your service.
agent: Thank you for reaching us, we hope see you again.
Solution:
|
no_flight
| 0
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Input: Consider Input: customer: Hi.
agent: Hello,. How can I be at your service?
customer: I am Anthony Miller and help me to cancel the reservation, as my visa got rejected to go for a holidays vacation.
agent: Sure, we are here to assist you.
customer: Ok.
agent: Please be on hold for a second.
customer: Sure.
agent: Thanks for holding on, we found a reservation in your name and that has been cancelled successfully.
customer: Thank you.
agent: Thanks for approaching us, your amount will be credited to your account.
Output: cancel
Input: Consider Input: customer: Hello.
agent: Hello, how can I assist you?
customer: I am planning to book a flight ticket to DCA from OAK, can you please help me out?
agent: Sure, I can help you with that. May I know your travel dates please?
customer: Sure, my planned travelling dates are May 24 and May 26.
agent: May I know how many connections are you expecting in between your journey?
customer: Sure, I am looking for a flight with 1 connection.
agent: Please let me know if you have any other specifications.
customer: That's all for now.
agent: Can I have your good name please?
customer: Sure, my name is Jason Young.
agent: JetBlue airlines is providing a flight on that route with ticket fare of 100 and single connection, it will departs at 12:00 hours and arrives at 5:00 hours. Shall I proceed for booking?
customer: Ok, please confirm my reservation.
agent: I have successfully booked you an economy class ticket in flight-1014, have a safe journey.
customer: Thank you for the help.
agent: Thank you for choosing us.
Output: book
Input: Consider Input: customer: Hi.
agent: Hello. May I know how best I can help you today?
customer: Can you please help me in booking a flight ticket from EWR to DEN?
agent: Sure, we are glad to assist you in booking. Please share your planned travelling dates to proceed further.
customer: My travel dates are from Nov 12th to Nov 14th.
agent: Would you like to travel in a connecting flight or a direct flight?
customer: I want a single connection in between my journey.
agent: Is there any other preferences that you would like to add before booking?
customer: No.
agent: Please forward your name.
customer: I am Robert Evans.
agent: Ok, please wait a moment I'll search best flight for you.
customer: Ok.
agent: Thank you for waiting, we found a direct flight at this moment providing by Frontier airline with the flight number-1013. Shall I book the ticket?
customer: Please proceed.
agent: Your flight booking is confirmed and ticket has been emailed.
customer: Thank you.
agent: Thank you for approaching us.
|
Output: book
| 2
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Let me give you an example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
The answer to this example can be: no_reservation
Here is why: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
OK. solve this:
customer: Hello. My name is Timothy Wright.
agent: Hello, how may I help you?
customer: I want to change my reservation, could you help me out?
agent: Sure, give me a moment please.
customer: Sure, take your time.
agent: Thank you for waiting. I am so sorry to say that I did not find the reservation on your name.
customer: That's ok.
agent: Thank you for reaching us. Hope to serve you better next time.
customer: Thank you, have a good day.
Answer:
|
no_reservation
| 8
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello.
agent: Hello, how may I assist you?
customer: I am Justin Lee. Can you help booking a flight ticket from LGA to ATL?
agent: Sure, may I know your planned travel dates please?
customer: I will start on 01/03 and return on 01/05.
agent: Would you like to travel in a connecting flight or a direct flight?
customer: I am comfortable with any flight.
agent: Do you have any other specifications?
customer: I need to depart in the morning time.
agent: Sorry, there is no flight available on your requested dates.
customer: No problem, thank you for the information.
agent: Thank you for reaching us.
answer:
no_flight
question:
customer: Hi, I am Joshua Phillips.
agent: Hello, how can I assist you?
customer: I have heard that Orlando is the best place for site seeing. So, can you book a flight ticket from Philadelphia, PA - PHL?
agent: Sure, we are here to help you. Can I have the exact airport code of Orlando?
customer: Sure, my destination code is FL - MCO.
agent: How much can you afford for this trip?
customer: I can afford up to 500.
agent: When are you planning to go Orlando?
customer: I want to travel on 07/19.
agent: Ok, do you need a stopover in between your route?
customer: Yes, I need a stopover.
agent: Please help me with your return date.
customer: My arrival date is on 07/21.
agent: Joshua, there is a flight from Frontier airline with fare 100 only. Shall I proceed with the booking?
customer: You may proceed if it is a connecting flight.
agent: Yes, it is a connecting flight.
customer: Thank you for your support, regarding flight booking process.
agent: Your reservation is confirmed with flight number 1005 on your name Joshua Phillips. Thank you for consulting us.
customer: Thank you.
answer:
book
question:
customer: Hi, I am Scott Davis.
agent: Hello, how may I assist you today?
customer: I want to cancel my reservation, can you help me with that?
agent: Sure, we are here to help you.
customer: Thank you.
agent: Please wait for a while.
customer: Sure.
agent: Sorry we could not find any reservation with your name.
customer: Ok, no issues. Thank you.
agent: Thank you for choosing us.
answer:
|
no_reservation
| 9
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
One example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Solution is here: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Now, solve this: customer: Hello,.
agent: Hello, how may I be at your service today?
customer: Can you please help me in booking my flight ticket from ATL to IAD?
agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?
customer: My planned travel dates are April 13-15.
agent: Do you have any other specifications?
customer: I prefer to fly in connected flight.
agent: Please help me with your name for booking.
customer: Myself, Rebecca Parker.
agent: Sorry for this inconvenience, I could not find any flight with your requirements.
customer: Ok, no issues. Thank you for your help.
agent: Thank you for reaching us.
Solution:
|
no_flight
| 6
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello.
agent: Hello. How can I assist you?
customer: I want to travel from HOU to AUS. Can you please help me for booking?
agent: Sure, I will help you. Your good name please?
customer: Sure, my name is James Carter.
agent: Could you please share your planned journey dates?
customer: My planned journey dates are 10 and 12 on the month of March.
agent: Let me know your connection limit.
customer: I need a connected flight.
agent: Which class would you prefer for your journey?
customer: I am fine with any class.
agent: Do you have any other preferences?
customer: My depart time is evening.
agent: Give me a minute, I will let you know the flight availability.
customer: Sure.
agent: Thank you for your time, there were no flights available that matches your requirements.
customer: Ok, thanks for your assistance.
agent: Thank you for approaching us.
SOLUTION: no_flight
PROBLEM: customer: Hello.
agent: Hello, how may I help you?
customer: Can you please help me to modify the ticket details in the past ticket?
agent: Sure, may I know your name?
customer: Thank you. My name is Jonathan Carter.
agent: Wait a minute.
customer: Sure, I will wait for your response,.
agent: Sorry, there was no reservation found on your name.
customer: It's ok, not a problem with that. Thank you for your time.
agent: Thank you for choosing us.
SOLUTION: no_reservation
PROBLEM: customer: Hi.
agent: Hello, how may I serve you today?
customer: I want to travel from DFW to LGA, can you please help me to book a flight ticket?
agent: Sure, please share me your planned journey dates?
customer: My travel dates are in the month of Feb from 27th to 29th.
agent: May I know your connection limit?
customer: I prefer to travel on a connecting flight.
agent: Do you have any other requirement?
customer: No, thanks for asking.
agent: Please mention your good name?
customer: Jessica Green here.
agent: Thank you for your name, sorry there is no flight available on your given journey data.
customer: That's ok, thank you for your service.
agent: Thank you for reaching us, we hope see you again.
SOLUTION:
|
no_flight
| 8
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi.
agent: Hello, how may I aid you for the day?
customer: As my scheduled holiday trip got cancelled, I need your help in cancelling my reservation.
agent: Sure, I am here to help you. May I know your name to cancel the reservation?
customer: I am Paul Mitchell.
agent: Ok, I will check the recent reservation on your name and get back to you.
customer: Ok.
agent: There is no reservation found on your name to cancel.
customer: Ok, thanks for the information.
agent: Thank you for contacting us. Have a great day.
SOLUTION: no_reservation
PROBLEM: customer: Hi, I am Gregory Johnson.
agent: Hello, how may I render you?
customer: I want to reach New York, NY - EWR, to meet my cousin on her birthday.
agent: Ok.
customer: Can you help me with reserving a flight ticket within range 1000?
agent: Sure, we are pleased to serve you. May I know your boarding point?
customer: I want to board from Austin, TX - AUS.
agent: When did you planned to travel?
customer: I have planned to travel on 02/12 and return on 12/14.
agent: Please wait for a while.
customer: Sure.
agent: Thank you for waiting, we are sorry to inform you that no flights were available based on your schedule.
customer: Ok, not a problem. Thanks for your kind help.
agent: Thank you for reaching us.
SOLUTION: no_flight
PROBLEM: customer: Hello. My name is Timothy Wright.
agent: Hello, how may I help you?
customer: I want to change my reservation, could you help me out?
agent: Sure, give me a moment please.
customer: Sure, take your time.
agent: Thank you for waiting. I am so sorry to say that I did not find the reservation on your name.
customer: That's ok.
agent: Thank you for reaching us. Hope to serve you better next time.
customer: Thank you, have a good day.
SOLUTION:
|
no_reservation
| 8
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
--------
Question: customer: Hi. Nicole Robinson here.
agent: Hello. How may I assess you?
customer: I am Nicole Robinson need to visit Philadelphia to discuss security issues with the government officials there. So can you book a flight ticket for me?
agent: Sure, I can help you with the flight ticket booking. Can you please provide me your origin and destination airport codes?
customer: Sure. My airport codes for boarding the flight are JFK to PHL.
agent: Ok, on which dates you are willing to travel?
customer: My preferable dates for travel are 04/20 to 04/22. The price limit is less than 500.
agent: Ok, just a minute. I will check the flight for you and let you know the flight details.
customer: Sure.
agent: The Hawaiian airlines is providing the service in this route which is having a connection limit 1 and the price is 100 only. Can I book your ticket with this flight?
customer: I am happy with the airlines. You can book it.
agent: Ok, I have booked your ticket with the above mentioned airlines and the flight number is 1029.
customer: Thank you.
agent: You are most welcome. Thank you for reaching us. Have a safe flight.
Answer: book
Question: customer: Hello.
agent: Hello.
customer: Donald Scott here,.
agent: How may I help you?
customer: I want to cancel my ticket due to snow storm in my place.
agent: Donald Scott, I am willing to help you for this. Let me check your reservation status in our database.
customer: Ok.
agent: Donald Scott sorry to intimate, I found a reservation and cancelled sucessfully with your criteria.
customer: Thank you.
agent: You are most welcome, thank you very much for utilizing our agency.
Answer: cancel
Question: customer: Hello,.
agent: Hello, how may I be at your service today?
customer: Can you please help me in booking my flight ticket from ATL to IAD?
agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?
customer: My planned travel dates are April 13-15.
agent: Do you have any other specifications?
customer: I prefer to fly in connected flight.
agent: Please help me with your name for booking.
customer: Myself, Rebecca Parker.
agent: Sorry for this inconvenience, I could not find any flight with your requirements.
customer: Ok, no issues. Thank you for your help.
agent: Thank you for reaching us.
Answer:
|
no_flight
| 7
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
One example is below.
Q: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
A: no_reservation
Rationale: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Q: customer: Hello, I am Michelle Parker.
agent: Hello, how can I be your helping hand today?
customer: As, I am a science student, I want to visit Perot Museum of nature and science for my research work in Dallas & Fort Worth, TX - DFW. Can you avail me to book a flight with one way station?
agent: Sure, we are happy to help you for booking.
customer: Thank you.
agent: Let me know your preferred journey dates.
customer: I want to fly on 12/09 and I intend to recur on 12/11.
agent: Ok, May I know your budget?
customer: I have sufficient amount for this trip, I can afford 5000.
agent: Ok, Can you please share your boarding point?
customer: I want to board from Oakland, CA - OAK.
agent: Ok, please wait for a couple of minutes.
customer: Sure, make it fast.
agent: Sorry to inform you that, there were no flight running at that location due to abnormal weather conditions.
customer: Ok, I will choose another way to reach my destination. Anyways thank you for sharing the information.
agent: Thank you for approaching our service.
A:
|
no_flight
| 9
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Example solution: no_reservation
Example explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Problem: customer: Hello.
agent: Hello. How can I aid you today?
customer: Christine Young here. I am looking for a flight from DCA to SEA, can you flight it for me?
agent: Sure, I am happy to help you. May I know your preferable dates?
customer: My travel dates are from 09/16 till 09/18.
agent: Ok, wait for a minute.
customer: Make sure that the connection limit should be 1.
agent: Sorry Young, there are no flight's available based on your travelling dates.
customer: That's ok, no problem.
agent: Thank you for contacting us.
customer: Thank you for your help.
|
Solution: no_flight
| 5
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
[Q]: customer: Hello.
agent: Hello.
customer: Emily Clark here.
agent: How may I lend a hand to?
customer: I need to have a flight ticket from OAK to AUS for an important business meeting, can you please help me out with booking of a flight ticket on those locations?
agent: Sure Clark, When you are willing to travel?
customer: I would like to start my journey on 12/29.
agent: Just a moment.
customer: Sure.
agent: Can you please share me your return dates?
customer: I would like to return on 12/31.
agent: Clark sorry to intimate, no flights are available with your requirements.
customer: Oh! Sad to hear that. Anyway, I will contact another agency to go there. Thank you for the information.
agent: You are welcome, thank you very much for contacting us.
[A]: no_flight
[Q]: customer: Hello.
agent: Hi. How can I help you?
customer: Myself Stephen Parker. I want to travel from DEN to JFK, can you please book a flight ticket for me?
agent: Sure, may I know your date please?
customer: I want to travel from 06/10 to 06/12 dates.
agent: Hawaiian airlines is matching you with 1029 flight number, can I proceed for booking?
customer: Sure, please proceed it.
agent: Your booking is confirmed.
customer: Thank you so much.
agent: Thank you, have a safe journey.
[A]: book
[Q]: customer: Hello.
agent: Hello, how may I help you?
customer: I am Stephen Mitchell. As my father's health condition is serious, I want to cancel my resent reservation.
agent: Ok, please give me a minute.
customer: Sure.
agent: Thanks for giving your time. There was no reservation found on your name.
customer: Its ok, thank you for your information.
agent: Thanks for opting us.
[A]:
|
no_reservation
| 5
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Q: customer: Hello.
agent: Hello, how may I help you?
customer: I want to change my existing reservation, due to some personal work. Can you please help me with this?
agent: Sure, please wait for a while.
customer: Sure, I am Richard Hill.
agent: Sorry, no active reservation found on your name in our data base.
customer: Ok, Thank you for your service.
agent: Welcome, thank you for reaching us.
A: no_reservation
****
Q: customer: Hello.
agent: Hello.
customer: Kimberly Martin here.
agent: How can I assist you at this moment?
customer: I have to cancel my reservation which I have done earlier to participate in dance programme but unfortunately I have stay back here to take care of my grandmother. Can you please help me out with cancelling of my reservation?
agent: Sure Martin, I will help you with that.
customer: Thanks.
agent: Please wait a moment to check your reservation status.
customer: Ok, I will wait.
agent: Sorry Kimberly Martin, no reservation has found under your name to cancel.
customer: Anyway, thanks for the information.
agent: Thank you for choosing us, have a great day.
A: no_reservation
****
Q: customer: Hello.
agent: Hello.
customer: I'm Samuel Miller.
agent: How can I assist you Samuel?
customer: I am planning to travels from AUS to CLT for a business meeting, can you please help me with booking a flight ticket?
agent: Sure Samuel, can I know the travel dates please?
customer: Sure, my departure date is on 10/25 and the return date is on 10/27.
agent: Ok, give me a moment please.
customer: Sure. Please make sure that the price limit should not exceed 200.
agent: Sorry Samuel, there are no flights with price 200.
customer: Ok, no problem. Thank you for checking.
agent: You are welcome.
A:
|
no_flight
****
| 4
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
Detailed Instructions: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
See one example below:
Problem: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Solution: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Problem: customer: Hello.
agent: Hello. How may I help you?
customer: Myself Emily Jackson. I need to cancel my recent reservation, as my planned trip with my friends got cancelled. Can you please help me out?
agent: Please wait for a moment.
customer: Sure, I will wait.
agent: Sorry, there is no reservation matching with your name in our portal.
customer: Not a problem, anyway thank you for the information.
agent: Thank you for reaching us.
customer: Thank you for your service.
Solution:
|
no_reservation
| 4
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Ex Input:
customer: Hello,.
agent: Hello, how can I aid you?
customer: I am Charles Miller. I am planning to go for Yosemite Adventure with my friends at Detroit, can you please book a ticket under the price 5000?
agent: Sure, can you share your trip dates?
customer: I want to travel on 04/26, and need to catch return flight on 04/28.
agent: Do you need any halt in between your journey?
customer: I need a halt.
agent: May I know your journey airport codes?
customer: I need to leave from my nearest airport HOU to reach DTW.
agent: Give me a minute.
customer: Sure.
agent: There is a connecting flight with number 1013 in airline Southwest, the fare is 100. Can I book it?
customer: Proceed with the booking.
agent: Your ticket is reserved.
customer: Thanks for the help.
agent: Thank you for opting us.
Ex Output:
book
Ex Input:
customer: Hi.
agent: Hello, How can I assist you?
customer: Can you cancel my recent reservation?
agent: Sure, May I know your name?
customer: Sure, I am Amy Taylor.
agent: Please wait a moment.
customer: Sure.
agent: We have found a reservation on your name, Shall I cancel it?
customer: Proceed.
agent: Your ticket has been cancelled.
customer: Thank you.
agent: Thank you for opting us.
Ex Output:
cancel
Ex Input:
customer: Hi,.
agent: Hello, How may I help you?
customer: I want to book a flight ticket with the name Mark Walker.
agent: Sure, Please help me with your journey details?
customer: I have planned to travel from Las Vegas, NV- LAS to Oakland, CA- OAK . Also my depart date is on 30th June and return date is on 2nd July.
agent: OK, Do you have any other specifications?
customer: I don't have a connection limit but I have a price limit of 1000 and Airline preference as normal-cost.
agent: OK, Please wait I will revert you back in a while.
customer: OK, Sure.
agent: May I know your name?
customer: I have already mentioned my name.
agent: Sorry for the inconvinience. Thank you for being patience. Sorry, They were no flights available as per your requirement.
customer: OK, Thank you for your service.
Ex Output:
|
no_flight
| 1
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
You will be given a definition of a task first, then an example. Follow the example to solve a new instance of the task.
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Solution: no_reservation
Why? Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
New input: customer: Hello.
agent: Hello.
customer: I am Dennis Hernandez.
agent: How may I be your helping hand today?
customer: I want to book a direct flight ticket to meet my family friend at New York, EWR. So can you please help me in that booking?
agent: Sure, please share your departure and arrival dates?
customer: My journey dates are from 10/10 to 10/12.
agent: Share you source airport code?
customer: Atlanta, GA-ATL is my source airport code.
agent: Ok, please wait for few minutes.
customer: Sure.
agent: There are no flights found on your requested dates.
customer: Ok, no worries.
agent: Thank you for availing us.
customer: Thanks for your information.
Solution:
|
no_flight
| 0
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Example solution: no_reservation
Example explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Problem: customer: Hi,.
agent: Hello, How may I help you?
customer: I want to book a flight ticket with the name Mark Walker.
agent: Sure, Please help me with your journey details?
customer: I have planned to travel from Las Vegas, NV- LAS to Oakland, CA- OAK . Also my depart date is on 30th June and return date is on 2nd July.
agent: OK, Do you have any other specifications?
customer: I don't have a connection limit but I have a price limit of 1000 and Airline preference as normal-cost.
agent: OK, Please wait I will revert you back in a while.
customer: OK, Sure.
agent: May I know your name?
customer: I have already mentioned my name.
agent: Sorry for the inconvinience. Thank you for being patience. Sorry, They were no flights available as per your requirement.
customer: OK, Thank you for your service.
|
Solution: no_flight
| 5
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Let me give you an example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
The answer to this example can be: no_reservation
Here is why: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
OK. solve this:
customer: Hello.
agent: Hello, how may I assist you today?
customer: I want to travel from OAK to SEA. Can you help me to book a flight ticket?
agent: Sure, may I know your travelling dates?
customer: I want to fly in the flight on Sept 29 and Oct 01.
agent: Do you need any specification?
customer: I want to travel in a connecting flight.
agent: Please wait a moment.
customer: Ok, take your time.
agent: There is a flight with one connection and the price is 200 in Southwest Airlines, can I proceed with the reservation?
customer: Proceed to booking.
agent: Your ticket has been reserved with the flight number 1026.
customer: Thank you for your help.
agent: May I know your name?
customer: Janet Clark.
agent: Thank you for reaching our service.
Answer:
|
book
| 8
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
Part 1. Definition
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Part 2. Example
customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Answer: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Part 3. Exercise
customer: Hello.
agent: Hello, how may I assist you?
customer: I am Justin Lee. Can you help booking a flight ticket from LGA to ATL?
agent: Sure, may I know your planned travel dates please?
customer: I will start on 01/03 and return on 01/05.
agent: Would you like to travel in a connecting flight or a direct flight?
customer: I am comfortable with any flight.
agent: Do you have any other specifications?
customer: I need to depart in the morning time.
agent: Sorry, there is no flight available on your requested dates.
customer: No problem, thank you for the information.
agent: Thank you for reaching us.
Answer:
|
no_flight
| 7
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
One example is below.
Q: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
A: no_reservation
Rationale: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Q: customer: Hi.
agent: Hello, how can I best assist you now?
customer: Can you please avail me a flight ticket from BOS to PHL?
agent: Kindly mention your travelling dates?
customer: My trip dates are Jan 5 - Jan 7.
agent: Do you need any break in between journey?
customer: I need a single connection.
agent: May I know your name?
customer: Lisa Smith here.
agent: Is there any another specifications on your trip?
customer: No.
agent: Thanks for sharing your details, we are unable to provide flight in between your journey routes.
customer: No issues, thank you.
agent: Thanks for reaching us.
A:
|
no_flight
| 9
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
[EX Q]: customer: Hi, I am Linda Carter.
agent: Hello, how may I assist you?
customer: As I am a new joiner, I need to attend two days training session in my branch office at Denver, DEN. Can you help me to book a halting flight?
agent: Sure, when would you like to travel?
customer: I want to fly on 12/12 and recur on 12/14.
agent: Help me with the source code?
customer: I want to board from Chicago, IL - ORD.
agent: THank you for your details, we found a flight in an airline Spirit of number 1010 with a price of 100.
customer: Please confirm the booking.
agent: Your flight ticket is booked.
customer: Thanks for your assistance.
agent: Thank you for reaching us.
[EX A]: book
[EX Q]: customer: Hello.
agent: Hello. How can I help you?
customer: I am planning to visit CLT to attend business meeting, can you please help me in booking a flight ticket from HOU?
agent: Your trip dates please.
customer: My trip dates are May 6 and May 8.
agent: Do you have any connection limit?
customer: Yes, I need a connecting flight.
agent: Do you have any other preferences?
customer: Yes, I prefer to depart during evening and please look for an economy class.
agent: Your name please.
customer: Edward Martin here.
agent: Sorry to say that, there are no flights found with your details.
customer: Not an issue, anyway thank you for checking.
agent: Thank you for reaching us.
[EX A]: no_flight
[EX Q]: customer: Hello.
agent: Hello, how can I guide you today?
customer: Can you aid me to book my ticket from IAH to LGA?
agent: Surely, I will help you out.
customer: Thank you.
agent: Kindly, share your planned dates.
customer: My trip dates are Sep 20 and Sep 22 respectively.
agent: Is there any class preference?
customer: I am comfortable with any class.
agent: Can I have your name please?
customer: Dorothy White here.
agent: How many connections you prefer in your journey?
customer: I prefer for single connecting flight.
agent: Do you have any other concerns?
customer: No other concern.
agent: Ok, please wait for a couple of minutes.
customer: Ok.
agent: There is a connecting flight with a fare of 100 found in 1012 American Airline, shall I proceed?
customer: Please proceed.
agent: Ok, your ticket has been confirmed in economy class.
customer: Thank you for the help.
agent: Thank you for choosing us.
[EX A]:
|
book
| 6
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
customer: Hi.
agent: Hello, how can I assist you for the day?
customer: Can you please cancel my reservation due to sudden demise of my grand father?
agent: Sure, I am here to help you.
customer: Thank you.
agent: May, I know your good name?
customer: I am Pamela Hernandez.
agent: Sorry, we found no reservation on your given name.
customer: It's ok, thank you for checking.
agent: Thank you for reaching us.
no_reservation
customer: Hello.
agent: Hello, what kind of service your looking for?
customer: Can you please help me with booking a flight ticket from DTW to SFO?
agent: Sure, please share me your travel dates.
customer: My travelling dates are from Sept 12-14.
agent: Do you need direct flight or connecting flight?
customer: I would be comfortable with single stop over.
agent: For booking, we need your good name. Please mention it.
customer: Justin Evans here.
agent: May I know your class preferences?
customer: I prefer business class.
agent: May I know your arrival and depart timings?
customer: I am comfortable with any time.
agent: We found a Frontier airline and 1001 is flight number with a fare of 700. Shall I proceed?
customer: You can proceed with booking.
agent: Your ticket is confirmed with a business class.
customer: Thank you for the help.
agent: Thank you for opting us.
book
customer: Hello.
agent: Hello.
customer: I am Laura Wright.
agent: Can you please let me know how may I help you?
customer: I would like to book a ticket to Washington DC , can you please help me in booking?
agent: Sure, I am here to help you. Will you please share your travelling dates?
customer: I am travelling on these dates 11/18 and 11/20.
agent: Ok, can you please mention the source and destination airport codes?
customer: I am flying from HOU to DCA.
agent: Ok, I found a flight AA airlines with connection limit 1 and the price is 100. Can I reserve your ticket?
customer: Sure, you can proceed with this flight.
agent: Ok, your ticket is booked with the flight number 1028.
customer: Thank you for your services.
agent: You are welcome. Thank you for choosing us.
|
book
| 0
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Example solution: no_reservation
Example explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Problem: customer: Hello.
agent: Hello.
customer: I am Laura Wright.
agent: Can you please let me know how may I help you?
customer: I would like to book a ticket to Washington DC , can you please help me in booking?
agent: Sure, I am here to help you. Will you please share your travelling dates?
customer: I am travelling on these dates 11/18 and 11/20.
agent: Ok, can you please mention the source and destination airport codes?
customer: I am flying from HOU to DCA.
agent: Ok, I found a flight AA airlines with connection limit 1 and the price is 100. Can I reserve your ticket?
customer: Sure, you can proceed with this flight.
agent: Ok, your ticket is booked with the flight number 1028.
customer: Thank you for your services.
agent: You are welcome. Thank you for choosing us.
|
Solution: book
| 5
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
One example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Solution is here: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Now, solve this: customer: Hello.
agent: Hello, how can I aid you?
customer: Please help me in booking flight ticket from CLT to DFW.
agent: Sure, I am happy to help you. Please let me know your travelling dates.
customer: My trip dates are Apr 18 to 20.
agent: Do you prefer any lay by in between journey?
customer: I need a connecting flight.
agent: Is there any class preference for you?
customer: I need to travel in business class.
agent: May I know your good name please?
customer: Myself Michelle Lopez.
agent: Do you have any other specifications?
customer: No.
agent: Thanks for providing details, we are unable to provide flights on your journey routes.
customer: Ok, no problem. Thank you.
agent: Thank you for choosing us.
Solution:
|
no_flight
| 6
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
customer: Hello.
agent: Hello, how can I guide you for today?
customer: I have planned to attend my office meeting in DEN from EWR, can you assist me in booking my ticket?
agent: I am happy to help you in booking your flight ticket. Can you please let me know your planned dates of journey?
customer: My trip dates are Oct 27th and Oct 29th.
agent: Would you like to have a connecting flight or a direct flight for your journey?
customer: Yes, I need one connection between my trip.
agent: Can you please let me know your name for reservation purpose?
customer: Melissa Carter.
agent: Do you have any other specification for your journey to met with?
customer: No.
agent: JetBlue airlines is providing a flight to your region having a ticket fare of 200 with single connecting flight which departures in the evening. Shall I proceed with the booking in this flight?
customer: Proceed.
agent: I have booked your flight ticket with the flight 1015 in an economy class.
customer: Thank you for booking.
agent: You are welcome, thank you for employing our service. Have a safe journey.
book
customer: Hello.
agent: Hello, how can I assist you today?
customer: I am Pamela Gonzalez. I want to cancel my recent reservation, because I want to travel with my friends by road. Can you help me in cancelling?
agent: Sure, please wait for a moment.
customer: Ok.
agent: Sorry to say that, no reservation was found with your good name.
customer: Thank you for your help.
agent: Thank you for reaching us.
no_reservation
customer: Hello.
agent: Hello, how can I aid you?
customer: Please help me in booking flight ticket from CLT to DFW.
agent: Sure, I am happy to help you. Please let me know your travelling dates.
customer: My trip dates are Apr 18 to 20.
agent: Do you prefer any lay by in between journey?
customer: I need a connecting flight.
agent: Is there any class preference for you?
customer: I need to travel in business class.
agent: May I know your good name please?
customer: Myself Michelle Lopez.
agent: Do you have any other specifications?
customer: No.
agent: Thanks for providing details, we are unable to provide flights on your journey routes.
customer: Ok, no problem. Thank you.
agent: Thank you for choosing us.
|
no_flight
| 0
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
Given the task definition, example input & output, solve the new input case.
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Example: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Output: no_reservation
Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
New input case for you: customer: Hi. I am Edward Walker.
agent: Hello, Please inform me, How may I assist you the day?
customer: Prepone plan came into a picture owing to announcement of birth of baby boy.So I need to cancel my recent reservation. Can you please help me in cancellation?
agent: Sure, I can help you in that cancellation.
customer: Thank you.
agent: Please allow me a moment to check for the previous reservation in our data base.
customer: Sure.
agent: We are sorry to inform that, there is no active reservation found on your name.
customer: Ok, no issues. Thank you.
agent: Thanks for choosing us. wish you a nice day.
Output:
|
no_reservation
| 1
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Example input: customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Example output: no_reservation
Example explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Q: customer: Hi, I am Linda Carter.
agent: Hello, how may I assist you?
customer: As I am a new joiner, I need to attend two days training session in my branch office at Denver, DEN. Can you help me to book a halting flight?
agent: Sure, when would you like to travel?
customer: I want to fly on 12/12 and recur on 12/14.
agent: Help me with the source code?
customer: I want to board from Chicago, IL - ORD.
agent: THank you for your details, we found a flight in an airline Spirit of number 1010 with a price of 100.
customer: Please confirm the booking.
agent: Your flight ticket is booked.
customer: Thanks for your assistance.
agent: Thank you for reaching us.
A:
|
book
| 3
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Example Input: customer: Hi.
agent: Hello, how can I help you?
customer: My name is Virginia Smith, can you please help me to cancel my reservation?
agent: Sure, I will help you.
customer: Thank you.
agent: There is no reservation on your name in our database.
customer: No problem. Thank you so much.
agent: Thank you for opting us.
Example Output: no_reservation
Example Input: customer: Hello. I am Cynthia Jackson.
agent: Hello, what can I serve you today?
customer: I want to attend an event in Washington. Can you book a flight ticket from IAD to IAH?
agent: Sure, please share your preferred travelling dates?
customer: I want to travel on 04/01 and 04/03.
agent: We found a Delta airline with fare of 100 matches your schedule. Shall I proceed with booking?
customer: Yes, proceed to booking.
agent: Your ticket has been confirmed with flight number 1027. Thank you reaching us.
customer: Thank you for your help.
Example Output: book
Example Input: customer: Hello, I am Michelle Wright.
agent: Hello,. How may I serve you?
customer: I would like to cancel my reservation as my plan to on a tour with my friends got cancelled.
agent: Sure, please wait for a minute, I will revert you.
customer: Ok.
agent: We found a reservation with your name , can I proceed with cancellation?
customer: Yes please.
agent: We are done with cancellation, thank you.
customer: Thank you for your service.
agent: Have a good day.
Example Output:
|
cancel
| 3
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
Part 1. Definition
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Part 2. Example
customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Answer: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Part 3. Exercise
customer: Hello.
agent: Hello, how can I help you?
customer: I want to cancel my recent reservation, please help me out.
agent: Sure, please provide me your name to check the details?
customer: I am Sharon Nelson.
agent: Please wait a minute.
customer: Ok.
agent: There is no reservation with your name.
customer: No issues, thanks for the information.
agent: Thank you for reaching us.
Answer:
|
no_reservation
| 7
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello.
agent: Hello. How may I help you?
customer: I want to book a flight ticket from LAX to DTW, can you please help me?
agent: Sure, please share your itinerary dates.
customer: My trip dates are 02/28 and 03/01.
agent: Please hold on for a while.
customer: Ok, please make sure that the connection limit is 1.
agent: May I know your name?
customer: Yes, my name is Deborah Young.
agent: Sorry Young, no flight is available on your route.
customer: It's ok, thank you for searching.
agent: Thank you for contacting us.
SOLUTION: no_flight
PROBLEM: customer: Hello.
agent: Hello, how can I serve you?
customer: I am Jennifer Lopez, I want to cancel my ticket as my I want to visit New York is cancelled to my illness. Can you cancel the flight ticket which is on my name?
agent: Sure, please wait a while I will check and let you know.
customer: Sure.
agent: Thank you for waiting. Your reservation is found.
customer: Please cancel the reservation.
agent: Your reservation is cancelled.
customer: Thank you for the service.
agent: Thank you for reaching us.
SOLUTION: cancel
PROBLEM: customer: Hello,. I am Richard Adams.
agent: Hello, how can I render you today?
customer: I would like to attend for prayers in Old North Church at Boston, BOS. Can you help me in booking with a connecting flight?
agent: Sure, I am here to assist you.
customer: Thank you.
agent: Can you please provide your take off airport code?
customer: I want to take off from Washington, DCA.
agent: On which dates would you like me to book a flight ticket for you?
customer: I would like to travel on 03/01 and intend to return on 03/03.
agent: Ok, please wait a moment, let me search a flight for you.
customer: Sure.
agent: Thanks for your precious time. We found Delta airline fare of 100. Shall I proceed for booking with single stopover flight?
customer: Yes, proceed with the booking.
agent: Your ticket has been confirmed with airline number 1000.
customer: Thank you for your service.
agent: Thank you for reaching us.
SOLUTION:
|
book
| 8
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
You will be given a definition of a task first, then an example. Follow the example to solve a new instance of the task.
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
customer: Hi.
agent: Hello. How can I help you?
customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
agent: Sure, may I know your name please?
customer: My name is Anthony Phillips.
agent: Please wait a moment.
customer: Sure.
agent: Unfortunately there is no reservation found with your given name.
customer: Not a problem, thank you for checking.
agent: Thank you for choosing us.
Solution: no_reservation
Why? Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
New input: customer: Hello.
agent: Hello, how may I help you today?
customer: Please book a ticket from SEA to SFO to attend Innovation festival to share my ideas.
agent: Sure, can you please mention your departure and arrival dates of your journey?
customer: My travelling dates are Dec 1 and Dec 3.
agent: Thank you, may I know your name please?
customer: Sure, I am Barbara Williams.
agent: Sure, is there any another specifications on your trip, so that I can book a ticket as per your wish?
customer: Yes, I want a direct flight.
agent: Sorry, there is no flight found with your requirement.
customer: Ok, Thank you for your help.
agent: Welcome, thank you for reaching us.
Solution:
|
no_flight
| 0
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Q: customer: Hello.
agent: Hello, how can I help you today?
customer: Can you please help me to book a flight ticket from MCO to LAX?
agent: Sure, please share your planned travel dates?
customer: My travel dates are Oct 10 to Oct 12.
agent: Can I have your name please?
customer: My name is Dennis Hernandez.
agent: Let me know your connection limit?
customer: I need a flight with single connection.
agent: Any other requirements to be met?
customer: I prefer business class. Sorry, I need a direct flight.
agent: Sorry, no flights found with your given details.
customer: No problem, thanks for your information.
agent: Thank you for reaching us.
A: no_flight
****
Q: customer: Hello.
agent: Hello. How can I guide you?
customer: My name is Dennis Davis. I want to travel from DFW to PHL, could you help me in booking the ticket?
agent: Yes, please provide the departure and arrival dates?
customer: It's from 09/21 to 09/23.
agent: I found a flight 1027 of Hawaiian airlines. Shall I book the ticket?
customer: Please book the ticket.
agent: Ok, your ticket is booked.
customer: Thank you for your time.
agent: Thank you, have a safe flight.
A: book
****
Q: customer: Hi, I am Kimberly Nelson.
agent: Hello, How can I help you today?
customer: I am one of the best hacker in my company, unfortunately my Las Vegas, NV - LAS branch websites was hacked by some one so they called me to solve that problem. Can you help me to book a connecting flight?
agent: Sure, can you please share me your travel dates?
customer: I want to fly on 01/10 and recur on 01/12.
agent: Ok, please wait a moment.
customer: Sure.
agent: Can you please share me your airport code?
customer: I want to board from Washington DC - DCA.
agent: Ok, please wait a moment.
customer: Sure.
agent: Sorry to say, no flights found with your requirement.
customer: Ok, thank you.
agent: Thanks for reaching us.
A:
|
no_flight
****
| 4
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello.
agent: Hello, how may I guide you today?
customer: I am Stephen Turner, can you assist me to book a flight from DEN to ATL?
agent: Sure, could you please share me with your dates of trip?
customer: Ok, my travel date is on 01/07 from Denver and return date is on 01/09.
agent: Ok, please hold on for a mean while. The flight with the connecting flight of fare 100 has found, shall I book this ticket booking?
customer: Ok, please the book.
agent: The flight with the Delta airline and flight number is 1009 has been confirmed.
customer: Thank you for helping me with the booking.
agent: You are welcome and have a happy journey.
SOLUTION: book
PROBLEM: customer: Hello.
agent: Hello, how can I help you today?
customer: Can you please help me to book a flight ticket from MCO to LAX?
agent: Sure, please share your planned travel dates?
customer: My travel dates are Oct 10 to Oct 12.
agent: Can I have your name please?
customer: My name is Dennis Hernandez.
agent: Let me know your connection limit?
customer: I need a flight with single connection.
agent: Any other requirements to be met?
customer: I prefer business class. Sorry, I need a direct flight.
agent: Sorry, no flights found with your given details.
customer: No problem, thanks for your information.
agent: Thank you for reaching us.
SOLUTION: no_flight
PROBLEM: customer: Hello.
agent: Hello, how may I oblige you today?
customer: Can you please help me in changing my previous reservation?
agent: Sure, may I know your good name?
customer: Myself Donald Edwards.
agent: Ok, please wait for a minute.
customer: Sure.
agent: Thanks for waiting, there is no active reservation found on your name.
customer: It's ok, thank you.
agent: Thank you for choosing us.
SOLUTION:
|
no_reservation
| 8
|
NIv2
|
task573_air_dialogue_classification
|
fs_opt
|
End of preview. Expand
in Data Studio
README.md exists but content is empty.
- Downloads last month
- 1