task stringclasses 21
values | id stringlengths 17 38 | primitive stringclasses 3
values | state stringlengths 7 9.48k | question stringclasses 403
values | label stringclasses 344
values | soft_label stringclasses 202
values | meta stringlengths 114 231 |
|---|---|---|---|---|---|---|---|
banking77 | banking77/validation/136 | choice | "I'm interested in holding and exchange for flat currencies, what do you support?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | fiat_currency_support | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/273 | choice | "What is your opinion on the exchange rate?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | exchange_rate | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/765 | choice | "I had a dollar charged to my account that's still pending and wanted to know what the charge is for?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | extra_charge_on_statement | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/411 | choice | "I want a new PIN please." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | change_pin | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/812 | choice | "I could not get money from an ATM" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | declined_cash_withdrawal | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/768 | choice | "I think I got charged twice for the same thing" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transaction_charged_twice | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/391 | choice | "I need to reset my passcode, this one isn't working" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | passcode_forgotten | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/888 | choice | "How do i change my identity?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | verify_my_identity | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/97 | choice | "How can I lookup the source for my available money?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | verify_source_of_funds | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/590 | choice | "Why won't you accept my payment? I keep trying with this card and it's not working." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | declined_card_payment | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/798 | choice | "I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | balance_not_updated_after_cheque_or_cash_deposit | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/195 | choice | "I bought something and want the money refunded can I get some help with that?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | request_refund | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/496 | choice | "How many transactions can I do with my disposable card?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | disposable_card_limits | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/778 | choice | "Change of location, need to change details" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | edit_personal_details | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/687 | choice | "I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | Refund_not_showing_up | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/960 | choice | "When will the money be made available in my account?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transfer_timing | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/696 | choice | "Can I make an account for my daughter?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | age_limit | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/530 | choice | "I have cancelled payments to this card." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | reverted_card_payment? | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/491 | choice | "I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transaction_charged_twice | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/988 | choice | "i would like to top up with check" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | top_up_by_cash_or_cheque | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/242 | choice | "I signed up, but don't have a PIN. Where can I find it?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | get_physical_card | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/741 | choice | "What are Interbanks current exchange rates?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | exchange_rate | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/282 | choice | "I have been trying to exchange this for crypto but the app won't work could you please help me?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | beneficiary_not_allowed | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/645 | choice | "Why is my top-up showing as cancelled?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | top_up_reverted | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/797 | choice | "Can I change my name? I am not married." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | edit_personal_details | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/966 | choice | "Let me know what the steps for the identity checks are" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | verify_my_identity | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/942 | choice | "Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | pending_card_payment | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/294 | choice | "How do I know where the funds come from?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | verify_source_of_funds | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/604 | choice | "Says that my top-up is incomplete?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | pending_top_up | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/758 | choice | "How do I know it is a Mastercard ATM?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | atm_support | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/945 | choice | "Can you explain why my transfer was unsuccessful?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | failed_transfer | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/157 | choice | "Will I be charged for transfers?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transfer_fee_charged | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/601 | choice | "I didn't set up a direct debit payment on my account." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | direct_debit_payment_not_recognised | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/311 | choice | "Can I use my card in another institutions ATM?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | atm_support | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/546 | choice | "What does it mean if my cash withdrawal is pending?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | pending_cash_withdrawal | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/417 | choice | "Is there a transaction limit for a disposable card?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | disposable_card_limits | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/342 | choice | "Where is a Mastercard ATM?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | atm_support | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/166 | choice | "The balance hasn't changed yet after depositing a cheque with some money." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | balance_not_updated_after_cheque_or_cash_deposit | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/383 | choice | "I have a transaction showing up multiple times." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transaction_charged_twice | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/96 | choice | "Why did I get charged for a withdrawal?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | cash_withdrawal_charge | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/133 | choice | "Will you charge an extra fee for top ups?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | top_up_by_card_charge | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/132 | choice | "Please check to see if the band transfer I made a while ago from my UK account has safely arrived." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | balance_not_updated_after_bank_transfer | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/734 | choice | "How many currencies can I have?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | fiat_currency_support | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/109 | choice | "I goofed up and used the wrong account. Please help." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | cancel_transfer | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/378 | choice | "How can I stop someone from using my card after I lost it yesterday." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | lost_or_stolen_phone | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/929 | choice | "How would my friend be able to send me money?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | receiving_money | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/842 | choice | "Can you tell me if I can hold money in several currencies?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | fiat_currency_support | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/83 | choice | "I was expecting my new card by now." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_arrival | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/386 | choice | "Has there been any activity on my card today?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | lost_or_stolen_card | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/88 | choice | "Can I withdraw money from another bank and transfer it into my empty account?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transfer_into_account | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/148 | choice | "Do exchanges cost more?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | exchange_charge | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/958 | choice | "I need to change my card PIN." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | change_pin | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/995 | choice | "why hasnt my card come in yet?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_arrival | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/219 | choice | "Why isn't my disposable virtual card working?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | virtual_card_not_working | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/716 | choice | "Is it really necessary to verify my Identity?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | why_verify_identity | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/813 | choice | "Can you explain your refund policy, please?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | request_refund | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/891 | choice | "How long is a transfer in the pending status?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | pending_transfer | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/196 | choice | "I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | top_up_failed | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/953 | choice | "how can the money machine keep my card what do i need to do?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_swallowed | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/730 | choice | "My card still hasn't been delivered" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_arrival | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/803 | choice | "I noticed the currency exchange rate was incorrect after paying for something in a foreign country." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_payment_wrong_exchange_rate | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/344 | choice | "2 weeks ago I ordered my new card. It isn't here. What should I do?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_arrival | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/776 | choice | "What is the process for unlocking the pin?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | pin_blocked | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/240 | choice | "I just initiated a transfer but I'd like to cancel it." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | cancel_transfer | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/100 | choice | "Help me! I don't know what my password is." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | passcode_forgotten | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/621 | choice | "Which ATM's am i able to change my PIN?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | change_pin | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/122 | choice | "I have a pending money transfer" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | pending_transfer | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/220 | choice | "How do I know how much money I will have when I travel abroad?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | exchange_rate | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/685 | choice | "Do I have to use bank approved ATM's" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | atm_support | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/131 | choice | "need my details changed" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | edit_personal_details | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/910 | choice | "I tried to transfer some money and it hasn't done it yet - what's going on?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transfer_not_received_by_recipient | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/180 | choice | "How do I active this card?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | activate_my_card | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/834 | choice | "I do not see the money I transferred into this account" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | balance_not_updated_after_bank_transfer | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/228 | choice | "When will my money be in my account?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transfer_timing | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/347 | choice | "Why does my transfer say it is pending?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | pending_transfer | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/15 | choice | "I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_linking | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/656 | choice | "I purchased something while traveling, and the exchange rate applied was wrong." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_payment_wrong_exchange_rate | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/40 | choice | "Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | lost_or_stolen_card | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/744 | choice | "WHAT IS THE REASON FOR THAT" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_not_working | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/12 | choice | "My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | top_up_reverted | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/623 | choice | "Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | pending_cash_withdrawal | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/492 | choice | "I need to get visa and mastercard" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | visa_or_mastercard | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/161 | choice | "Cash withdrawal has been pending, why is it so?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | pending_cash_withdrawal | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/51 | choice | "When will I receive a transfer from europe?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | transfer_timing | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/30 | choice | "A withdrawal is showing that I don't recognize" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | cash_withdrawal_not_recognised | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/235 | choice | "Why have I been charged an extra pound?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | extra_charge_on_statement | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/733 | choice | "What do I do to lock my phone after losing it so my account isn't accessed" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | lost_or_stolen_phone | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/81 | choice | "Where can I check out the source of available funds in my account?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | verify_source_of_funds | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/475 | choice | "I would like to re-activate my card, it was previously reported lost but I found it this morning." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_linking | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/395 | choice | "There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | cash_withdrawal_not_recognised | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/857 | choice | "For a week now, I have tried to use my card and it is still not working." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_not_working | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/648 | choice | "where do you have locations at" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | country_support | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/659 | choice | "I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | top_up_reverted | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/407 | choice | "There has been an unusual withdrawal from my account, can you help?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | cash_withdrawal_not_recognised | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/563 | choice | "I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | pin_blocked | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/970 | choice | "I can get my identification verified." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | unable_to_verify_identity | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/672 | choice | "I don't think I should have been charged a fee to use my card." | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | card_payment_fee_charged | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/737 | choice | "Explain the activation method for this card" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | activate_my_card | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/52 | choice | "I want to reverse a transaction I did this morning" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | cancel_transfer | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} | |
banking77 | banking77/validation/334 | choice | "I am interested in a Visa or Mastercard. Do you offer them?" | {"type": "choice", "instructions": "Which banking support intent does the customer's message express?", "criteria": {"Refund_not_showing_up": "Refund not showing up", "activate_my_card": "Activate my card", "age_limit": "Age limit", "apple_pay_or_google_pay": "Apple pay or google pay", "atm_support": "Atm support", "au... | visa_or_mastercard | {"hf_id": "mteb/banking77", "license": "cc-by-4.0 (PolyAI; mirror: mit)", "domain": "customer-support", "task_family": "intent-routing"} |
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