README.md

---
license: cc-by-4.0
language:
- en
dataset_info:
  features:
  - name: text
    dtype: string
  - name: label
    dtype: string
  splits:
  - name: train
    num_bytes: 856872
    num_examples: 10003
  - name: test
    num_bytes: 247690
    num_examples: 3080
  download_size: 384208
  dataset_size: 1104562
configs:
- config_name: default
  data_files:
  - split: train
    path: data/train-*
  - split: test
    path: data/test-*
task_categories:
- text-classification
tags:
- finance
---

## Overview
The Banking10 dataset is a modified version of the original [Banking77](https://huggingface.co/datasets/PolyAI/banking77) dataset created by PolyAI. 
While the original dataset contains 77 fine-grained banking intents for customer service queries, this version provides a higher-level categorization by grouping these intents into 10 macro-categories.

## Labels
### CARD_MANAGEMENT
- Card ordering, activation, and delivery
- Lost, stolen, or malfunctioning cards
- Card linking and support

### CARD_TRANSACTIONS
- Card payments
- Transaction recognition and disputes
- Payment status and declines
- Exchange rate issues

### CASH_OPERATIONS
- ATM withdrawals
- Cash withdrawal charges
- ATM-related issues
- Cash amount discrepancies

### TRANSFERS_AND_PAYMENTS
- Money transfers
- Direct debits
- Payment reception
- Transfer status and issues

### TOP_UP_OPERATIONS
- Account top-ups
- Balance updates
- Top-up verification
- Failed top-ups

### ACCOUNT_VERIFICATION
- Identity verification
- PIN and passcode management
- Security measures
- Phone-related security

### REFUNDS_AND_DISPUTES
- Refund requests
- Refund tracking
- Dispute resolution

### ACCOUNT_SETTINGS
- Personal details management
- Account termination

### FEES_AND_CHARGES
- Transaction fees
- Exchange charges
- Transfer and top-up fees

### LIMITS_AND_RESTRICTIONS
- Account limits
- Currency support
- Country restrictions
- Payment method support