comment_id stringlengths 6 6 | comment_text stringlengths 38 65 | policy_category stringclasses 5
values | score float64 1 5 ⌀ | comment_date stringdate 2026-07-02 00:00:00 2026-08-10 00:00:00 |
|---|---|---|---|---|
EG-001 | The app takes too long to show my auto policy details. | Auto | 2 | 02/07/2026 |
EG-002 | Easy to find my home insurance certificate on the app. | Home | 5 | 03/07/2026 |
EG-003 | Claims form is too long and confusing. | Auto | 2 | 05/07/2026 |
EG-004 | Support agent was very helpful with my life policy query. | Life | 5 | 06/07/2026 |
EG-005 | The app crashed twice while I was checking my medical claim. | Medical | 1 | 07/07/2026 |
EG-006 | Getting a travel policy quote was fast and simple. | Travel | 4 | 08/07/2026 |
EG-007 | I could not find the download option for my policy. | Auto | 3 | 09/07/2026 |
EG-008 | The claim tracking feature is excellent and clear. | Home | 5 | 10/07/2026 |
EG-009 | Renewing my life policy takes too many steps. | Life | 2 | 12/07/2026 |
EG-010 | No one answered in the customer service chat. | Medical | 1 | 13/07/2026 |
EG-011 | Payment reminders are sent on time, very good. | Auto | 4 | 14/07/2026 |
EG-012 | Submitting an auto claim took a very long time. | Auto | 2 | 15/07/2026 |
EG-013 | Very pleased with how fast my home claim was settled. | Home | 5 | 16/07/2026 |
EG-014 | The app does not offer a dark mode or fingerprint login. | Life | 3 | 17/07/2026 |
EG-015 | Policy documents are well organised and readable. | Auto | 4 | 18/07/2026 |
EG-016 | I had to enter my details again after the app crashed. | Medical | 1 | 19/07/2026 |
EG-017 | Cancelling my travel policy was handled without issues. | Travel | 5 | 20/07/2026 |
EG-018 | More payment options should be added to the app. | Auto | 3 | 21/07/2026 |
EG-019 | The medical claim process felt stressful and slow. | Medical | 2 | 22/07/2026 |
EG-020 | Great support during my accident, very reassuring. | Auto | 5 | 23/07/2026 |
EG-021 | The renewal notice for my home policy was confusing. | Home | 3 | 24/07/2026 |
EG-022 | I would like an Arabic interface for the app. | Medical | 2 | 25/07/2026 |
EG-023 | The call centre answered quickly and solved my issue. | Auto | 4 | 26/07/2026 |
EG-024 | The app takes too long to show my auto policy details. | Auto | 2 | 27/07/2026 |
EG-025 | Claim status for my medical insurance did not update for days. | Medical | 2 | 28/07/2026 |
EG-026 | The claim tracking feature is excellent and clear. | Home | 5 | 29/07/2026 |
EG-027 | Online travel insurance quote was very smooth. | Travel | 4 | 30/07/2026 |
EG-028 | Support agent was very helpful with my life policy query. | Life | 5 | 31/07/2026 |
EG-029 | I could not update my personal details in the app. | Auto | 2 | 01/08/2026 |
EG-030 | Notifications are too many but the app is fine overall. | Home | 3 | 02/08/2026 |
EG-031 | Claim payout arrived faster than I expected. | Auto | 5 | 03/08/2026 |
EG-032 | My premium increased without a clear reason. | Home | 2 | 04/08/2026 |
EG-033 | The agent was polite and answered all my questions. | Medical | 4 | 05/08/2026 |
EG-034 | The beneficiary update form is unnecessarily long. | Life | 3 | 06/08/2026 |
EG-035 | Auto insurance documents download instantly. | Auto | 5 | 07/08/2026 |
EG-036 | Customer service is hard to reach during weekends. | Travel | 2 | 08/08/2026 |
EG-037 | The app interface is clean and simple to use. | Auto | 4 | 09/08/2026 |
EG-038 | The app asks me to verify my identity every single time I log in. | Medical | null | 10/08/2026 |
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