request_id stringlengths 9 9 | created_at stringdate 2026-08-06 00:09:16 2026-08-12 23:59:35 | service_type stringclasses 10
values | district stringclasses 15
values | status stringclasses 5
values | assigned_team stringclasses 9
values | response_time_hours float64 0.5 260 | satisfaction_score float64 1 5 ⌀ |
|---|---|---|---|---|---|---|---|
SRV-00001 | 2026-08-12 11:36:08 | Sewerage Blockage | Athlone | Open | Sewerage & Drainage Unit | 11.89 | null |
SRV-00002 | 2026-08-12 15:03:26 | Stormwater Drainage | Milnerton | Pending | Roads & Stormwater Dept | 64.03 | null |
SRV-00003 | 2026-08-08 10:03:19 | Electricity Outage | Durbanville | In Progress | Electricity Response Team | 6.76 | 1 |
SRV-00004 | 2026-08-08 18:30:02 | Water Leak Repair | Athlone | In Progress | Water Maintenance Unit | 5.8 | 4 |
SRV-00005 | 2026-08-10 08:01:56 | Road Maintenance | Gugulethu | Pending | Roads & Stormwater Dept | 38.89 | null |
SRV-00006 | 2026-08-11 10:28:17 | Sewerage Blockage | Observatory | In Progress | Sewerage & Drainage Unit | 15.07 | 5 |
SRV-00007 | 2026-08-06 20:12:41 | Street Lighting | Athlone | Resolved | Street Lighting Crew | 44.96 | 2 |
SRV-00008 | 2026-08-09 14:33:24 | Street Lighting | Parow | Resolved | Street Lighting Crew | 47.25 | 3 |
SRV-00009 | 2026-08-08 02:10:29 | Road Maintenance | Khayelitsha | Closed | Roads & Stormwater Dept | 78.3 | 1 |
SRV-00010 | 2026-08-10 22:22:55 | Street Lighting | Milnerton | In Progress | Street Lighting Crew | 63.09 | 1 |
SRV-00011 | 2026-08-08 17:28:57 | Stormwater Drainage | Athlone | Closed | Roads & Stormwater Dept | 67.49 | 3 |
SRV-00012 | 2026-08-10 06:36:51 | Road Maintenance | Bellville | Closed | Roads & Stormwater Dept | 97.27 | 5 |
SRV-00013 | 2026-08-10 18:21:21 | Sewerage Blockage | Goodwood | Resolved | Sewerage & Drainage Unit | 8.77 | 3 |
SRV-00014 | 2026-08-07 22:34:05 | Water Leak Repair | Milnerton | Resolved | Water Maintenance Unit | 7.81 | 1 |
SRV-00015 | 2026-08-08 13:30:19 | Identity Document | Hout Bay | Resolved | Civic Services Desk | 101.58 | 4 |
SRV-00016 | 2026-08-08 23:38:15 | Building Permit | Khayelitsha | Resolved | Building Inspectorate | 123.15 | 2 |
SRV-00017 | 2026-08-11 18:10:10 | Electricity Outage | Sea Point | Resolved | Electricity Response Team | 10.29 | 4 |
SRV-00018 | 2026-08-11 06:43:44 | Business License | Mitchells Plain | Closed | Licensing & Permits Office | 163.01 | 1 |
SRV-00019 | 2026-08-10 12:27:04 | Identity Document | Somerset West | Resolved | Civic Services Desk | 60.7 | 4 |
SRV-00020 | 2026-08-06 21:04:48 | Stormwater Drainage | Khayelitsha | Open | Roads & Stormwater Dept | 40.42 | null |
SRV-00021 | 2026-08-09 07:16:09 | Refuse Collection | Sea Point | In Progress | Waste Management Team | 26.93 | 5 |
SRV-00022 | 2026-08-11 00:25:08 | Road Maintenance | Parow | Closed | Roads & Stormwater Dept | 49.05 | 1 |
SRV-00023 | 2026-08-12 02:14:40 | Sewerage Blockage | Athlone | Resolved | Sewerage & Drainage Unit | 8.39 | 4 |
SRV-00024 | 2026-08-11 03:32:40 | Sewerage Blockage | Somerset West | Resolved | Sewerage & Drainage Unit | 12.01 | 1 |
SRV-00025 | 2026-08-11 11:10:27 | Building Permit | City Centre | Resolved | Building Inspectorate | 143.41 | 1 |
SRV-00026 | 2026-08-09 03:57:52 | Street Lighting | Sea Point | In Progress | Street Lighting Crew | 39.23 | 2 |
SRV-00027 | 2026-08-07 03:06:51 | Water Leak Repair | Bellville | In Progress | Water Maintenance Unit | 10.7 | 3 |
SRV-00028 | 2026-08-06 06:48:08 | Sewerage Blockage | Khayelitsha | Resolved | Sewerage & Drainage Unit | 12.33 | 4 |
SRV-00029 | 2026-08-09 00:27:12 | Road Maintenance | Goodwood | Resolved | Roads & Stormwater Dept | 91.09 | 4 |
SRV-00030 | 2026-08-10 15:27:41 | Electricity Outage | Milnerton | Resolved | Electricity Response Team | 3.47 | 4 |
SRV-00031 | 2026-08-07 17:31:45 | Electricity Outage | Durbanville | Resolved | Electricity Response Team | 5.88 | 2 |
SRV-00032 | 2026-08-11 09:40:25 | Electricity Outage | Table View | Resolved | Electricity Response Team | 3.91 | 2 |
SRV-00033 | 2026-08-10 07:36:04 | Business License | Parow | In Progress | Licensing & Permits Office | 145.19 | 2 |
SRV-00034 | 2026-08-06 14:22:53 | Stormwater Drainage | Parow | Open | Roads & Stormwater Dept | 65.81 | null |
SRV-00035 | 2026-08-11 16:04:33 | Road Maintenance | Gugulethu | Open | Roads & Stormwater Dept | 44.39 | null |
SRV-00036 | 2026-08-08 05:24:34 | Identity Document | Milnerton | Closed | Civic Services Desk | 54 | 2 |
SRV-00037 | 2026-08-11 01:27:25 | Business License | Khayelitsha | Resolved | Licensing & Permits Office | 82.55 | 2 |
SRV-00038 | 2026-08-12 10:41:10 | Water Leak Repair | Khayelitsha | Resolved | Water Maintenance Unit | 6.53 | 5 |
SRV-00039 | 2026-08-08 08:20:07 | Identity Document | Goodwood | Resolved | Civic Services Desk | 91.2 | 5 |
SRV-00040 | 2026-08-07 05:11:59 | Street Lighting | Mitchells Plain | Open | Street Lighting Crew | 64.17 | null |
SRV-00041 | 2026-08-09 02:53:33 | Water Leak Repair | Mitchells Plain | Resolved | Water Maintenance Unit | 11.87 | 1 |
SRV-00042 | 2026-08-06 19:36:33 | Electricity Outage | Sea Point | Resolved | Electricity Response Team | 8.03 | 2 |
SRV-00043 | 2026-08-06 05:14:39 | Stormwater Drainage | Parow | Resolved | Roads & Stormwater Dept | 26.22 | 4 |
SRV-00044 | 2026-08-09 08:16:48 | Street Lighting | Sea Point | Closed | Street Lighting Crew | 47.6 | 4 |
SRV-00045 | 2026-08-06 13:01:53 | Road Maintenance | Sea Point | Closed | Roads & Stormwater Dept | 91.68 | 1 |
SRV-00046 | 2026-08-07 01:12:11 | Road Maintenance | Parow | Open | Roads & Stormwater Dept | 77.09 | null |
SRV-00047 | 2026-08-06 14:26:33 | Business License | Athlone | In Progress | Licensing & Permits Office | 141.43 | 2 |
SRV-00048 | 2026-08-06 11:00:15 | Refuse Collection | City Centre | Resolved | Waste Management Team | 21.95 | 3 |
SRV-00049 | 2026-08-07 03:00:21 | Identity Document | Athlone | In Progress | Civic Services Desk | 60.82 | 1 |
SRV-00050 | 2026-08-08 02:07:34 | Business License | Khayelitsha | In Progress | Licensing & Permits Office | 70.48 | 5 |
SRV-00051 | 2026-08-06 05:10:52 | Sewerage Blockage | Durbanville | Resolved | Sewerage & Drainage Unit | 10.83 | 3 |
SRV-00052 | 2026-08-06 03:06:46 | Building Permit | Sea Point | Pending | Building Inspectorate | 151.54 | null |
SRV-00053 | 2026-08-06 19:11:45 | Water Leak Repair | Athlone | Open | Water Maintenance Unit | 9.48 | null |
SRV-00054 | 2026-08-06 08:23:51 | Identity Document | Milnerton | Closed | Civic Services Desk | 137.2 | 2 |
SRV-00055 | 2026-08-11 01:10:51 | Building Permit | Parow | Open | Building Inspectorate | 126.05 | null |
SRV-00056 | 2026-08-08 14:12:41 | Refuse Collection | Durbanville | Resolved | Waste Management Team | 23.96 | 5 |
SRV-00057 | 2026-08-12 21:07:10 | Water Leak Repair | Sea Point | In Progress | Water Maintenance Unit | 7.67 | 2 |
SRV-00058 | 2026-08-09 16:43:15 | Electricity Outage | Gugulethu | In Progress | Electricity Response Team | 5.67 | 4 |
SRV-00059 | 2026-08-11 06:57:45 | Sewerage Blockage | Gugulethu | Resolved | Sewerage & Drainage Unit | 9.41 | 5 |
SRV-00060 | 2026-08-06 21:32:38 | Identity Document | Mitchells Plain | Open | Civic Services Desk | 68.67 | null |
SRV-00061 | 2026-08-11 07:31:14 | Identity Document | Athlone | Resolved | Civic Services Desk | 90.58 | 1 |
SRV-00062 | 2026-08-07 12:05:49 | Street Lighting | City Centre | Closed | Street Lighting Crew | 44.9 | 4 |
SRV-00063 | 2026-08-10 12:48:36 | Water Leak Repair | Goodwood | Resolved | Water Maintenance Unit | 3.98 | 2 |
SRV-00064 | 2026-08-08 09:59:50 | Water Leak Repair | Athlone | Resolved | Water Maintenance Unit | 7.21 | 2 |
SRV-00065 | 2026-08-09 05:17:11 | Business License | Mitchells Plain | Resolved | Licensing & Permits Office | 134.05 | 3 |
SRV-00066 | 2026-08-09 00:24:45 | Identity Document | Athlone | Resolved | Civic Services Desk | 99.83 | 2 |
SRV-00067 | 2026-08-08 05:31:35 | Road Maintenance | City Centre | Closed | Roads & Stormwater Dept | 38.98 | 5 |
SRV-00068 | 2026-08-06 08:13:51 | Road Maintenance | Durbanville | Resolved | Roads & Stormwater Dept | 89.09 | 3 |
SRV-00069 | 2026-08-08 16:20:33 | Electricity Outage | Parow | Resolved | Electricity Response Team | 6.02 | 4 |
SRV-00070 | 2026-08-09 09:08:13 | Identity Document | Gugulethu | Resolved | Civic Services Desk | 113.92 | 2 |
SRV-00071 | 2026-08-11 03:53:25 | Identity Document | Somerset West | Resolved | Civic Services Desk | 72.18 | 1 |
SRV-00072 | 2026-08-09 13:09:44 | Road Maintenance | Khayelitsha | Closed | Roads & Stormwater Dept | 113.72 | 3 |
SRV-00073 | 2026-08-08 17:17:30 | Sewerage Blockage | Gugulethu | Resolved | Sewerage & Drainage Unit | 14.2 | 5 |
SRV-00074 | 2026-08-12 11:26:03 | Water Leak Repair | Mitchells Plain | In Progress | Water Maintenance Unit | 5.09 | 4 |
SRV-00075 | 2026-08-08 00:31:55 | Stormwater Drainage | Durbanville | Resolved | Roads & Stormwater Dept | 43.21 | 2 |
SRV-00076 | 2026-08-10 19:04:44 | Refuse Collection | Durbanville | Closed | Waste Management Team | 22.45 | 5 |
SRV-00077 | 2026-08-12 21:35:06 | Sewerage Blockage | Athlone | Resolved | Sewerage & Drainage Unit | 9.67 | 5 |
SRV-00078 | 2026-08-10 23:51:13 | Stormwater Drainage | Durbanville | Resolved | Roads & Stormwater Dept | 89.65 | 4 |
SRV-00079 | 2026-08-09 13:51:47 | Street Lighting | Goodwood | Closed | Street Lighting Crew | 28.86 | 3 |
SRV-00080 | 2026-08-09 04:30:31 | Stormwater Drainage | Somerset West | Resolved | Roads & Stormwater Dept | 64.89 | 5 |
SRV-00081 | 2026-08-06 21:12:26 | Refuse Collection | Khayelitsha | Resolved | Waste Management Team | 19.03 | 3 |
SRV-00082 | 2026-08-08 20:26:31 | Stormwater Drainage | Table View | Open | Roads & Stormwater Dept | 89.16 | null |
SRV-00083 | 2026-08-07 10:23:03 | Street Lighting | Observatory | Open | Street Lighting Crew | 43.06 | null |
SRV-00084 | 2026-08-12 04:30:32 | Building Permit | Hout Bay | In Progress | Building Inspectorate | 130.12 | 5 |
SRV-00085 | 2026-08-11 03:11:17 | Road Maintenance | Table View | Resolved | Roads & Stormwater Dept | 65.7 | 4 |
SRV-00086 | 2026-08-09 20:06:36 | Business License | Table View | Open | Licensing & Permits Office | 122.92 | null |
SRV-00087 | 2026-08-11 22:54:09 | Sewerage Blockage | Sea Point | Pending | Sewerage & Drainage Unit | 10.39 | null |
SRV-00088 | 2026-08-10 04:20:51 | Road Maintenance | Observatory | Resolved | Roads & Stormwater Dept | 86.39 | 1 |
SRV-00089 | 2026-08-11 10:25:20 | Sewerage Blockage | Somerset West | Closed | Sewerage & Drainage Unit | 9.78 | 2 |
SRV-00090 | 2026-08-12 16:26:35 | Business License | Somerset West | Resolved | Licensing & Permits Office | 109.55 | 4 |
SRV-00091 | 2026-08-08 17:55:47 | Stormwater Drainage | Observatory | Pending | Roads & Stormwater Dept | 51.26 | null |
SRV-00092 | 2026-08-08 13:48:32 | Electricity Outage | Khayelitsha | Closed | Electricity Response Team | 5.84 | 5 |
SRV-00093 | 2026-08-09 10:54:56 | Identity Document | Observatory | Closed | Civic Services Desk | 107.18 | 2 |
SRV-00094 | 2026-08-09 20:29:08 | Road Maintenance | Bellville | Resolved | Roads & Stormwater Dept | 97.16 | 3 |
SRV-00095 | 2026-08-09 11:24:48 | Street Lighting | City Centre | Resolved | Street Lighting Crew | 54.8 | 4 |
SRV-00096 | 2026-08-09 12:09:43 | Building Permit | Milnerton | Pending | Building Inspectorate | 130.46 | null |
SRV-00097 | 2026-08-08 16:49:23 | Water Leak Repair | Somerset West | Resolved | Water Maintenance Unit | 8.9 | 1 |
SRV-00098 | 2026-08-09 07:14:56 | Refuse Collection | Somerset West | Closed | Waste Management Team | 28.79 | 5 |
SRV-00099 | 2026-08-12 00:21:43 | Road Maintenance | City Centre | Resolved | Roads & Stormwater Dept | 71.23 | 5 |
SRV-00100 | 2026-08-12 19:04:30 | Business License | Parow | Pending | Licensing & Permits Office | 237.8 | null |
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City of Cape Town – Public Service Request Metrics
Real-time snapshot of public service request metrics for the City of Cape Town, South Africa. Covers water & electricity repairs, refuse collection, road maintenance, licensing and document services. Published weekly and consumed by internal automation pipelines and external oversight bodies.
Dataset description
This dataset contains a near real-time snapshot of public service requests logged by the City of Cape Town's digital services team. It is refreshed on a weekly schedule via an automated pipeline.
Fields
request_id: unique identifier of the service requestcreated_at: timestamp when the request was createdservice_type: category of the service (water leak repair, electricity outage, refuse collection, road maintenance, etc.)district: City of Cape Town districtstatus: Open / In Progress / Resolved / Closed / Pendingassigned_team: team responsible for the requestresponse_time_hours: time taken to respond, in hourssatisfaction_score: citizen satisfaction score (1–5)
Update cadence
Automated refresh: weekly. The file name is always service_requests.csv.
Intended use
- Internal automation / analytics pipelines
- External oversight and monitoring bodies
- Public transparency reporting
Tags
gov, public-services, south-africa, real-time, automation
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