Id int64 1 436 | vpn_id stringlengths 36 36 | question stringlengths 2 95 | answer stringlengths 40 1.55k | CreatedAt stringlengths 25 25 | UpdatedAt null |
|---|---|---|---|---|---|
101 | 348644b7-7996-520a-82fd-d2e09a8a4aa7 | App won’t start on devices with Apple M1 or M2 |
If you cannot start the ExpressVPN app on your Mac running a M1 or M2 processor, update to the latest version of the ExpressVPN Mac app. The latest version comes with native support for all Apple silicon Macs—including the M1 and the M2.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
Back t... | 2025-03-25 06:51:16+00:00 | null |
102 | a25edc51-f310-5917-b181-38b1bb1e8d26 | How to change DNS settings in Mac |
Need a VPN for Mac?
Get ExpressVPN Now
This guide will show you how to change the DNS settings on your Mac device.
The Domain Name System (DNS) turns domain names into IP addresses so that your browser can read them and load the correct pages. When you are connected to the internet, by default, you use the DNS serve... | 2025-03-25 06:51:17+00:00 | null |
103 | 988a3c24-348f-5e8e-80ed-3034be1dc5df | Additional privacy feature to keep your information private on Android |
Need a VPN or DNS for your device?
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Some information visible on the ExpressVPN Android app screen is visible when screenshots of the app are taken, and in the Android multitasking view. For example: Your real IP address is shown on the VPN tab when not connected to VPN, and some login details are sh... | 2025-03-25 06:51:18+00:00 | null |
104 | a94c55c0-5a2c-53a8-9b47-caf663adb58c | About Google Play Store in-app purchases for ExpressVPN |
ExpressVPN subscriptions are now available for purchase via the Google Play Store.
Jump to…
General details about Play Store in-app subscriptions
Change subscription plans
Update billing information or payment methods
Resolve payment issues
Resubscribe to a Play Store subscription after cancelling
30-day money-back ... | 2025-03-25 06:51:19+00:00 | null |
105 | 021bfbbe-c49f-59c7-b34e-d35e29e3adbb | Android Auto not working when connected to the VPN |
This guide will show you how to fix an issue where Android Auto may show an error message while your Android device is connected to the ExpressVPN app for Android.
To fix the issue:
Open the ExpressVPN for Android.
Tap Options.
Tap Split Tunneling
Under While VPN Is Connected, tap Do not allow selected apps to use... | 2025-03-25 06:51:21+00:00 | null |
106 | 6e943f08-df3e-52bd-b8bb-280db6d6f3da | Network protection for Android: Keep your internet safe when VPN drops |
A VPN helps secure and anonymize your network traffic. If your VPN unexpectedly disconnects, the ExpressVPN Android app’s network protection feature will automatically blocks your internet. This keeps your data safe by preventing unencrypted data leaks.
Network protection vs Android system settings
While ExpressVPN’... | 2025-03-25 06:51:23+00:00 | null |
107 | e26d1923-8a02-5a5c-96eb-0117246e889b | Can’t tap Android device screen when setting up ExpressVPN |
If the screen of your Android device stops working when you are setting up the ExpressVPN app, it is likely because you are using a screen filter app. A screen filter applied on some Android versions will prevent you from tapping your screen to prevent you from opening unsafe items.
To resolve this issue, disable the... | 2025-03-25 06:51:24+00:00 | null |
108 | 88d619e2-c496-53e8-a992-cde9cb45cca8 | How to resolve connection issues or error messages on Android |
This guide shows you how to resolve connection issues or error messages that are specific to the ExpressVPN Android app. For general connection issues, refer to other troubleshooting guides.
Which connection issue or error message are you encountering?
Sudden disconnections from the VPN
“Opening tun interface failed... | 2025-03-25 06:51:26+00:00 | null |
109 | 6b506ee8-1bcc-5631-862e-b38b23c5f76a | How to find out which version of Android you’re using |
Need a VPN for Android?
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This guide will show you how to find the version of Android you are using. To use the latest version of the ExpressVPN Android app, you will need Android 5.0 or above.
Follow the instructions for your specific device:
Google Pixel phones
Most Samsung phones
| 2025-03-25 06:51:27+00:00 | null |
110 | b46d452f-213f-527d-a251-572da1a21b3e | How to set up and use ExpressVPN on Android 5.0 and above |
To use our apps and configurations, please sign up for an ExpressVPN account first.
This tutorial will show you how to set up the ExpressVPN Android app.
The ExpressVPN Android app is compatible with Android 15, 14, 13, 12, 11, 10, Pie (9), Oreo (8.x), Nougat (7.x), Marshmallow (6.x), and Lollipop (5.x).
Not yet a ... | 2025-03-25 06:51:28+00:00 | null |
111 | 94d9e34e-6bf8-545b-bb6d-26c09dde18eb | A security warning that says “Your device is currently running an older version of Android” |
Need a VPN or DNS for your device?
Get ExpressVPN Now
If your device is running Android 6 or below, you will receive a warning that says “Your device is currently running an older version of Android that no longer receives updates” when you launch the ExpressVPN Android app.
Several security issues have not been add... | 2025-03-25 06:51:29+00:00 | null |
112 | ebcd700f-5119-5983-a576-5672d18f2139 | How to prevent potential data leaks on iOS with ExpressVPN app settings |
User data leaks have historically been an issue with Apple’s iOS products. iPhones (and some Mac devices) can potentially leak your IP address or cleartext traffic if the service you’re using does not make use of TLS. This happens even when you are using a VPN, but only if you are connected to a malicious Wi-Fi or Eth... | 2025-03-25 06:51:31+00:00 | null |
113 | 2c60b7e9-7eea-5861-a62d-0b44e1f0ae71 | iOS 15.2 App Privacy Report Feature |
With the release of iOS 15.2, a new App Privacy Report Feature allows users of iOS devices to have visibility on what data apps access.
Jump to…
Why is data being sent from the ExpressVPN app to Google/LaunchDarkly/others
What are these domains contacted by ExpressVPN that are listed in my App Privacy Report?
How ca... | 2025-03-25 06:51:33+00:00 | null |
114 | 766ce6b7-3139-5ce0-99cf-58e0bdc31d89 | About iOS in-app purchases for ExpressVPN |
This guide will explain how iOS in-app subscriptions work, list the free trial terms and conditions, and how to cancel your subscription and update your payment details.
Note: The following instructions are for subscriptions initiated under iOS in-app purchases. If you purchased your subscription from the ExpressVPN ... | 2025-03-25 06:51:36+00:00 | null |
115 | 3e6d73a2-8175-502f-8356-c3e77c93f267 | ExpressVPN iOS app shows “Your internet traffic is exposed” |
If you see a message that says “Your internet traffic is exposed” on the ExpressVPN iOS app, the VPN has unexpectedly disconnected. One common cause is another VPN app or VPN profile trying to connect.
Two VPN services of the same type cannot be used simultaneously on iOS devices. If you prioritize the other VPN app ... | 2025-03-25 06:51:39+00:00 | null |
116 | c4e0adc3-2564-5caa-ac37-90eb182dc5a3 | How to change your iOS App Store’s location to download ExpressVPN |
If the ExpressVPN iOS app is not available in your country’s App Store, you can download the app by changing your App Store’s location to one where ExpressVPN is available, such as the United States.
There are two ways to change your App Store’s location. You can change your current Apple ID’s location, or if you wan... | 2025-03-25 06:51:40+00:00 | null |
117 | 5c639730-dc1e-5f7f-8bb4-f937afb25684 | ExpressVPN’s response to TunnelCrack vulnerability |
When we first found out about the TunnelCrack vulnerability, we immediately checked our apps and verified it only impacted the ExpressVPN app for iOS.
Next, our engineering team worked to develop a fix, which was deployed to all customers using the ExpressVPN app for iOS on July 17, 2023.
The fix we put in place sen... | 2025-03-25 06:51:41+00:00 | null |
118 | 42f38ee7-6aa1-5695-bc4a-4a57c3dedd34 | How to find out which version of iOS you’re using |
Need a VPN for iOS?
Get ExpressVPN Now
This guide will show you how to find the version of iOS on your iPhone or iPad. To use the ExpressVPN iOS app, you will need iOS 15 or above.
To find the version of your iPhone or iPad:
Go to Settings > General.
Tap About.
The iOS version is shown next to Software Version.
| 2025-03-25 06:51:43+00:00 | null |
119 | 87594421-7e4c-58db-bc39-cde037c5e947 | Reducing app support for iOS 14 and below |
As Apple no longer supports older iOS versions with security updates, ExpressVPN has subsequently reduced app support for iOS 12, iOS 13, and iOS 14 since August 7, 2023. We have made this difficult but appropriate decision to guarantee the level of security required in delivering a quality VPN service.
The ExpressVP... | 2025-03-25 06:51:44+00:00 | null |
120 | cb2761fe-c737-551a-a9fb-90e4b5aafe5a | iOS VPN Connection – Please enter your authentication information |
If you restart your iOS device while connected to ExpressVPN, you may encounter this message: “VPN Connection – Please enter your authentication information.”
This is an iOS bug and is not an issue with the ExpressVPN app. To resolve this issue:
Do not enter a password when prompted.
Tap Cancel.
If the “VPN Connecti... | 2025-03-25 06:51:46+00:00 | null |
121 | f4b25848-c862-5c51-9d45-e37c8ca67245 | SSL error when trying to watch Netflix on Apple TV |
Too frustrated to read this page?
Talk to a Human
This guide will show you what to do if you get an SSL error while trying to watch a movie or show on Netflix when connected to the ExpressVPN app for Apple TV.
After each step, check if the issue is fixed. If the issue is fixed, you can skip the rest of the steps.
J... | 2025-03-25 06:51:47+00:00 | null |
122 | 648302a9-3c27-5f37-8c34-f3913dfb2c0d | Linux: Unable to browse while not connected to ExpressVPN |
If you manually edited your resolv.conf file while you were connected to ExpressVPN, you may be unable to browse the web after you disconnect from ExpressVPN. This may occur even if you are able to browse while connected to ExpressVPN.
To troubleshoot:
In your Terminal, enter
expressvpn disconnect
Enter
sudo ln -sf ... | 2025-03-25 06:51:48+00:00 | null |
123 | b38bbae8-092c-547d-b84e-9ca23ffc51f3 | Can’t connect on Ubuntu 17.04 Kernel |
This problem is encountered by users who are on version 1.2.0 of the ExpressVPN Linux app when using Ubuntu 17.04.
To resolve the error, update to version 1.3.0 (or newer) of the ExpressVPN Linux app.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
Was this article helpful?
Yes No | 2025-03-25 06:51:50+00:00 | null |
124 | 445ced5f-e3dc-5f5c-af8f-8298fa5ea84b | DNS server configuration – Linux |
Need a VPN for Linux?
Get ExpressVPN Now
This guide will show you how to manually configure your Linux computer with other DNS server addresses to activate the ExpressVPN app.
Important: Setting a third-party DNS may cause DNS leaks.
To manually configure specific DNS server addresses on Linux:
Run the following c... | 2025-03-25 06:51:51+00:00 | null |
125 | a5db286e-92bd-5edb-9107-018718131bfe | Unable to set up OpenVPN manual configurations on your router |
This guide will show you other possible connection options if your router does not support OpenVPN manual configurations.
ExpressVPN manual configurations, used on devices that cannot run the ExpressVPN apps support the OpenVPN protocol. PPTP and L2TP/IPsec are no longer supported as they provide minimal protection a... | 2025-03-25 06:51:53+00:00 | null |
126 | c9639a41-0209-5fbe-886b-41024517f215 | How to block specific IP addresses on Asus routers |
Certain streaming services will function more reliably if you block specific IP addresses on your router.
This guide will show you how to block IP addresses on Asus routers.
To block IP addresses on your Asus router, you will need to set some special routing rules to ensure your network traffic does not flow through... | 2025-03-25 06:51:55+00:00 | null |
127 | dc73a987-15e6-592a-85cc-d24fa69c96b2 | How to block specific IP addresses on D-Link routers |
Certain streaming services will function more reliably if you block specific IP addresses on your router. This guide will show you how to block specific IP addresses on D-Link routers, using two Google DNS server addresses as an example (8.8.8.8 and 8.8.4.4).
To block specific IP addresses on your D-Link router, you’... | 2025-03-25 06:51:57+00:00 | null |
128 | 4581fc49-8a41-5022-a994-4562aa807037 | How to block specific IP addresses on Huawei routers |
Need a VPN for your router?
Get ExpressVPN Now
Certain streaming services function more reliably if you block specific IP addresses on your router.
This guide will show you how to block specific IP addresses on Huawei routers.
To block specific IP addresses on your Huawei router, you will need to use static routing... | 2025-03-25 06:52:03+00:00 | null |
129 | 0aef6e12-be90-5ff8-9a82-603ade3e1a7a | How to block specific IP addresses on Linksys routers |
Certain streaming services function more reliably if you block specific IP addresses on your router.
This guide will show you how to block specific IP addresses on Linksys routers.
To block specific IP addresses on your Linksys router, you will need to use static routing to ensure your network traffic does not flow ... | 2025-03-25 06:52:04+00:00 | null |
130 | c947d1ba-325b-52c4-866b-a501bda21ac2 | How to block IP addresses on Netgear routers |
Certain streaming services will function more reliably if you block specific IP addresses on your router.
This guide will show you how to block specific IP addresses on Netgear routers.
To block IP addresses on your Netgear router, you will need to set special static route rules to ensure your network traffic does n... | 2025-03-25 06:52:06+00:00 | null |
131 | be39f8c4-4a3d-51b2-9d96-8028e1c7e83e | How to block IP addresses on your TP-Link router |
Certain streaming services will function more reliably if you block specific IP addresses on your router.
This guide will show you how to block IP addresses on TP-Link routers.
To block IP addresses on your TP-Link router, you will need to set some special routing rules to ensure your network traffic will not flow t... | 2025-03-25 06:52:07+00:00 | null |
132 | 18fc0087-5985-5767-bf23-6857aa2cab80 | How to set up DNS on your DD-WRT router to use MediaStreamer |
Need a VPN or DNS for your device?
Get ExpressVPN Now
This guide will show you how to set up MediaStreamer on DD-WRT routers.
MediaStreamer is a DNS service designed to improve your streaming experience. If your device doesn’t natively support VPN, MediaStreamer is a great alternative for streaming.
To use MediaStr... | 2025-03-25 06:52:08+00:00 | null |
133 | 4d75ea77-68b6-5934-9e1f-010d6f6e58c0 | How to find your private IP address and default gateway address |
This guide will show you how to find your private IP address and router’s default gateway address.
Jump to…
Find your private IP address
Find your default gateway address
Find your private IP address
When you are connected to the internet, your device is assigned a private IP address by the router in your local ne... | 2025-03-25 06:52:11+00:00 | null |
134 | 640a93d6-a021-5803-b6a7-5df54687dc4f | Unable to use L2TP or PPTP manual configuration on router |
This guide shows you what to do if you are unable to use L2TP or PPTP manual configuration on your router.
ExpressVPN manual configurations are designed for devices that can’t run the ExpressVPN apps. For manual configurations, ExpressVPN supports OpenVPN.
Jump to:
Recommended solution: Use the OpenVPN configuratio... | 2025-03-25 06:52:12+00:00 | null |
135 | 6f656481-d2b6-5ee7-b3e1-9ce16461d435 | Disable geolocation sharing on Chrome, Firefox, Edge, Safari, Opera |
Many websites ask for your location by sending you a location request. To maintain your privacy, you can disable location sharing in your browser.
Note: Even if you have disabled location sharing on browsers, some sites can use information such as your IP address to track your location. To prevent your location from ... | 2025-03-25 06:52:14+00:00 | null |
136 | 26c26900-41de-5fb3-89e7-26feb88b6de6 | How to disable your proxy in Chrome |
A proxy server is an intermediary between your computer and the internet, often used to hide your real location and allow you to access websites that would otherwise be blocked. However, not all proxies offer the same privacy protections as a VPN. When you’re using ExpressVPN, you don’t need to run an additional proxy... | 2025-03-25 06:52:15+00:00 | null |
137 | 61a0c382-54d5-5c26-b066-0768041599ee | How to disable proxy in Google Chrome on Linux |
Need a VPN for Linux?
Get ExpressVPN Now
If you can’t connect to the internet, it is possible that you are using a proxy server. This guide will show you how to disable proxy settings in Chrome on Linux.
A proxy server is an intermediary between your computer and the internet. It is often used to hide your real loca... | 2025-03-25 06:52:17+00:00 | null |
138 | b8abec01-aed4-52d8-b8f5-1297b6adf474 | How to disable proxy server in Firefox |
If you can’t connect to the internet, it is possible that you are using a proxy server. This guide will show you how to disable proxy settings in Firefox.
A proxy server is an intermediary between your computer and the internet. It is often used to hide your real location and helps you access websites that would othe... | 2025-03-25 06:52:19+00:00 | null |
139 | f4b934f0-a016-5270-bb89-3c615fa0a775 | How to disable proxy for Opera |
If you can’t connect to the internet, it is possible that you are using a proxy server. This guide will show you how to disable proxy settings for Opera.
A proxy server is an intermediary between your computer and the internet, often used to hide your real location and allow you to access websites that would otherwis... | 2025-03-25 06:52:20+00:00 | null |
140 | 6da1cf9a-9e56-5208-89d3-b594063a4beb | Why does the ExpressVPN browser extension need permissions? |
The ExpressVPN browser extension requires a number of permissions to operate. This article explains each permission we request and why they are needed.
Why do we request permissions?
When installing the browser extension, you will receive a permission request.
On Chrome
On Firefox
On Edge | 2025-03-25 06:52:22+00:00 | null |
141 | 69a7c7de-499a-5d88-ab19-8c4b0efceaee | How to spoof your HTML5 geolocation using the ExpressVPN browser extension |
This guide will explain what HTML5 geolocation is and how you can spoof your geolocation on most sites with the ExpressVPN browser extension.
Jump to…
What is HTML5 geolocation?
Spoof your geolocation with the ExpressVPN browser extension
Webpages won’t load properly without HTML5 geolocation
What is HTML5 geolocat... | 2025-03-25 06:52:23+00:00 | null |
142 | 949b5a63-486d-5833-a71e-e06625abc747 | ‘Can’t access ExpressVPN Keys’ error |
Need a VPN or DNS for your device?
Get ExpressVPN Now
ExpressVPN Keys Chrome extension:
If you see the “Can’t access ExpressVPN Keys” error, follow these steps to report the issue:
On the error screen, click the Save Diagnostics button.
Send the downloaded file to the ExpressVPN Support Team via Live Chat.
After th... | 2025-03-25 06:52:24+00:00 | null |
143 | bb4192ad-e377-5e25-be29-914dacc7c35d | Autofill does not work properly |
Need a VPN or DNS for your device?
Get ExpressVPN Now
Refer to the relevant section corresponding to your issue.
Contents
1. Autofill does not work on specific websites
2. Autofill does not work on any website
Autofill does not work on specific websites | 2025-03-25 06:52:26+00:00 | null |
144 | 032575fa-d8b6-509c-803c-ea2677ed9520 | Unable to create an ExpressVPN Keys account |
Need a VPN or DNS for your device?
Get ExpressVPN Now
ExpressVPN Keys Chrome extension:
If you are unable to create an ExpressVPN Keys account, follow these steps and check if the issue is resolved after each step:
Verify that your device is connected to the internet.
If you are connected to a network where internet... | 2025-03-25 06:52:27+00:00 | null |
145 | 80cf0cf4-f17d-500b-8d7b-273a285b3c38 | Unable to reset your recovery code |
Each ExpressVPN Keys account has a recovery code which you will need if you want to reset your primary password. If your recovery code is lost or compromised, you can reset it in the ExpressVPN app for Android and ExpressVPN Keys Chrome extension.
If you are unable to reset your recovery code, follow these steps and ... | 2025-03-25 06:52:28+00:00 | null |
146 | e4adfed9-34cf-5eff-b821-9b237859ba24 | Unable to save new logins and other data or update existing ones |
Need a VPN or DNS for your device?
Get ExpressVPN Now
ExpressVPN Keys Chrome extension:
If you are unable to save new logins and other items (secure notes and credit/debit cards) or update existing ones, follow these steps and check if the issue is resolved after each step:
Download and install the latest version of... | 2025-03-25 06:52:29+00:00 | null |
147 | a2a4e6a2-0746-554b-b32f-7069aa831d8c | Unable to unlock ExpressVPN Keys |
Need a VPN or DNS for your device?
Get ExpressVPN Now
If you are unable to unlock ExpressVPN Keys because you cannot remember your primary password, follow these steps to reset your primary password. Resetting your primary password requires your recovery code.
ExpressVPN Keys Chrome extension:
Install and set up the... | 2025-03-25 06:52:31+00:00 | null |
148 | cf1aa859-c4a2-5d39-bf0a-1bd4a831c757 | Unable to verify your account |
When setting up ExpressVPN Keys on a new device, you must verify that you are the ExpressVPN account holder by entering a six-digit verification code sent to your email address.
If you encounter any issues when trying to verify your ExpressVPN account, contact the ExpressVPN Support Team.
Was this article helpful?
Y... | 2025-03-25 06:52:32+00:00 | null |
149 | b8b51503-9db4-5604-894e-8f5823a8b717 | ExpressVPN Keys does not prompt to save a login |
Need a VPN or DNS for your device?
Get ExpressVPN Now
You will only be prompted to save a login via the ExpressVPN Keys Chrome extension when signing in or signing up for a new account on a website. This functionality is not currently available in ExpressVPN for Android or iOS.
If it does not prompt you to save your... | 2025-03-25 06:52:33+00:00 | null |
150 | 3ba8238b-8dce-5bcc-a908-37a855b144dd | Logins and other saved items are not syncing properly |
Need a VPN or DNS for your device?
Get ExpressVPN Now
ExpressVPN Keys Chrome extension:
If your logins and other saved items (secure notes and credit/debit card details) are not syncing properly across your devices, follow these steps and check if the issue is resolved after each step:
Verify that the devices experi... | 2025-03-25 06:52:37+00:00 | null |
151 | 40a3e74e-0948-59d8-8316-c7b5ce6ce4a5 | Unable to access ExpressVPN Keys on your device |
Need a VPN or DNS for your device?
Get ExpressVPN Now
Can’t open Live Chat? Make sure you haven’t disabled JavaScript in your browser. If you’ve disabled JavaScript, you won’t be able to see the Live Chat button at the bottom of your screen.
ExpressVPN Keys is available to all users with an active ExpressVPN subscrip... | 2025-03-25 06:52:42+00:00 | null |
152 | 389165e3-fc47-504e-b611-c5b911ddfb28 | I lost the access code for my dedicated IP |
Note: You may not have immediate access to ExpressVPN’s dedicated IP add-on as it is gradually being rolled out to all users. Once purchased, you can use it on the ExpressVPN app for Android, iOS, and Windows. More platforms will be available soon.
This article will help you retrieve the access code for your dedicat... | 2025-03-25 06:52:43+00:00 | null |
153 | 8c659d68-bd8a-5db6-a27f-42080aef61d6 | My dedicated IP is not working |
Note: You may not have immediate access to ExpressVPN’s dedicated IP add-on as it is gradually being rolled out to all users. Once purchased, you can use it on the ExpressVPN app for Android, iOS, and Windows. More platforms will be available soon.
Dedicated IPs may not work as well as shared IPs for streaming or in ... | 2025-03-25 06:52:45+00:00 | null |
154 | abde4cce-901e-5990-9f48-ecc3969a3fd9 | Can’t access intranet, printer, or shared folders on local area network (LAN) |
If you cannot access your printer or shared folders in your local area network (LAN) when connected to the VPN, it might be because access to local network devices is disabled when Network Lock is enabled in the app settings. Follow the steps below to resolve the issue.
Important: For the ExpressVPN router app, you s... | 2025-03-25 06:52:48+00:00 | null |
155 | bcf9495e-e61c-5d7d-8a32-62287b0c6db7 | CAPTCHA keeps appearing on Google when VPN is on |
If you keep seeing CAPTCHA requests on Google when the VPN is on, try connecting to a different VPN server location to see if it resolves the issue. If the issue persists, try the following troubleshooting steps:
If you have a Google account, make sure you are signed in to your account.
Use another search engine. (Du... | 2025-03-25 06:52:51+00:00 | null |
156 | 3e3fae57-219d-576e-8ddd-a4757e0d67f4 | About ExpressVPN’s 30-day free trial for Nokia phones |
What can a VPN do?
Show Me
Starting from July 27, 2021, users of select existing and new Nokia phones are eligible for a 30-day free trial of ExpressVPN.
Select new Nokia phones come with the ExpressVPN app pre-installed (and are eligible for the free trial). If you have a new Nokia phone, check to see if you have t... | 2025-03-25 06:52:55+00:00 | null |
157 | e58a6ab9-364d-553f-8bad-eaaf8b17090a | Contact ExpressVPN Support via Live Chat |
Can’t open Live Chat? Make sure you haven’t disabled JavaScript in your browser. If you’ve disabled JavaScript, you won’t be able to see the Live Chat button at the bottom of your screen.
Need help with something? You can contact the ExpressVPN support team at any time by clicking or tapping on the chat box at the bo... | 2025-03-25 06:52:58+00:00 | null |
158 | 55bb43ec-f252-5ebb-9b85-be92359a4f9f | How to change your anonymous analytics sharing setting in the app |
ExpressVPN improves its apps and services through anonymous analytics that users agree to share. This includes crash reports, connection failures, and speed test data. You can decide whether to share anonymous diagnostics when setting up the ExpressVPN app for the first time. You can adjust your preference in your app... | 2025-03-25 06:53:02+00:00 | null |
159 | 3f5fded6-1a2b-5031-9741-b29ceef05bcb | Why did I receive a ‘Your order is not complete’ email? |
This page is for people who received a ‘Your order is not complete’ email and explains why you received this email from ExpressVPN.
If you started signing up for an ExpressVPN account with your email address but did not complete the payment process, you will receive this email.
If you did not begin signing up for an... | 2025-03-25 06:53:04+00:00 | null |
160 | c214e6d4-b13e-5602-b671-5fcd716dc133 | Google shows a different location from the one I’m connected to on the VPN |
If you are using a VPN with Google services (such as Google Search or YouTube), Google should determine your country based on your selected VPN server location. The country Google thinks you are in is usually indicated on the bottom of the webpage.
However, there might be times when the country shown does not matc... | 2025-03-25 06:53:05+00:00 | null |
161 | c5723ce9-3f88-522f-91e6-41bd27b005e3 | How to check your version of ExpressVPN |
Need a VPN or DNS for your device?
Get ExpressVPN Now
ExpressVPN regularly releases newer versions of the apps with feature and security updates. It is important to keep your app updated for the best user experience.
If you want to install the latest version, visit our guide on how to update ExpressVPN. If you only ... | 2025-03-25 06:53:06+00:00 | null |
162 | 748e6299-93dc-5ebe-9491-890e74f1bd58 | How to change or retrieve your ExpressVPN email address |
To use our apps and configurations, please sign up for an ExpressVPN account first.
This guide will show you how to both change and retrieve your ExpressVPN account email address. You can only change your registered email address on the ExpressVPN website, not in the ExpressVPN app.
Jump to…
Change email
Retrieve e... | 2025-03-25 06:53:08+00:00 | null |
163 | 0d6dec41-958d-5808-ac55-b8b9f869476a | How to change your ExpressVPN password |
This guide will show you how to change your ExpressVPN account password. You can only change your password on the ExpressVPN website, not in the ExpressVPN app.
Important: If you have forgotten your password, reset your password.
To change your ExpressVPN account password:
Sign in to your ExpressVPN account.
Select... | 2025-03-25 06:53:09+00:00 | null |
164 | 8144eda4-3ec0-5a1e-ae35-396e47c0d65b | Find and use your ExpressVPN activation code |
What can a VPN do?
Show Me
This guide will show you how to find and use your activation code for your ExpressVPN apps. It will also provide instructions for users who have expired activation codes.
Jump to…
Find your activation code
When do I need to use my activation code?
My activation code has expired
| 2025-03-25 06:53:10+00:00 | null |
165 | cf485a28-c7d2-5cb7-b0de-9ef2220e8597 | ExpressVPN automatic renewal payment failed |
This guide will show you how to resolve failed automatic renewal payments. If a payment has failed, you will be notified by email and in your account dashboard.
Note: If you purchased your subscription with BitPay or Paymentwall, your subscription will end on the subscription date and will not renew automatically.
J... | 2025-03-25 06:53:12+00:00 | null |
166 | 8627fc5f-bf06-5a24-8e15-f9a5aa6e428f | Authenticate your credit card with Strong Customer Authentication (SCA) |
To use our apps and configurations, please sign up for an ExpressVPN account first.
Under the EU’s Revised Directive on Payment Services (PSD2), ExpressVPN is now required to authenticate credit cards through Strong Customer Authentication (SCA) to reduce fraud and make payments more secure.
This regulatory requirem... | 2025-03-25 06:53:13+00:00 | null |
167 | fe08be88-7cf0-54c4-937f-aaf32c754840 | How much does ExpressVPN cost? |
Need a VPN or DNS for your device?
Get ExpressVPN Now
ExpressVPN offers three VPN subscription plans:
SUBSCRIPTION PLAN PRICE/MONTH
1-month $12.95
1-year $6.67
2-year $4.99
ExpressVPN also offers a dedicated IP add-on, which is gradually being rolled out to all users and platforms. If it is available for you to sel... | 2025-03-25 06:53:14+00:00 | null |
168 | 2f4efc7a-b192-501e-b9d0-72ac81da7f0b | What payment methods does ExpressVPN accept? |
You can pay for an ExpressVPN subscription via credit card, direct credit card payment methods (such as PayPal, Apple Pay, and Google Pay), cryptocurrency (via BitPay), and debit cards.
For a full list of the payment methods we support, visit our order page.
Need help? Contact the ExpressVPN Support Team for assista... | 2025-03-25 06:53:15+00:00 | null |
169 | e04fb33d-0d66-55d1-a50e-bbe685b1a144 | Update your account’s credit card details |
This guide will show you how to update the credit card details associated with your ExpressVPN account. This enables you to renew your subscription using a different credit card from the one you used to sign up.
You can only see your credit card information in your account settings if you previously purchased your su... | 2025-03-25 06:53:17+00:00 | null |
170 | 320fd92c-a628-5977-86c9-86583199c25d | ExpressVPN Gift Card FAQs |
Got questions about ExpressVPN Gift Cards? You can find your answers here.
If you have a question you cannot find the answer to on this page, you can reach out to the ExpressVPN Support Team for further questions.
Jump to a question
How do I redeem my ExpressVPN Gift Card?
Is my ExpressVPN Gift Card transferable?
W... | 2025-03-25 06:53:18+00:00 | null |
171 | 77396759-53f1-56c1-a74f-d88477006675 | How to cancel your ExpressVPN subscription |
This guide will show you how to cancel your ExpressVPN subscription before your subscription ends.
Important: To cancel your subscription, you need to go to the app store or the ExpressVPN website. You cannot cancel your subscription within the ExpressVPN app.
Jump to…
Subscriptions purchased with a credit card, Pay... | 2025-03-25 06:53:19+00:00 | null |
172 | d4aae518-113d-5e0a-8124-2fe5ea4ce8e4 | ExpressVPN iOS free trial or subscription expiring |
Important: If your ExpressVPN free trial or subscription was initiated via the iOS App Store, refer to this guide.
This guide will explain how to get or extend an ExpressVPN subscription for iOS users who did not get a free trial or subscription via the App Store.
Note: Upgrades and renewals are not currently availa... | 2025-03-25 06:53:21+00:00 | null |
173 | 43f79168-90f9-566b-b948-35c683dedfd1 | How to purchase additional ExpressVPN accounts and subscriptions |
What can a VPN do?
Show Me
This guide will show you how to purchase additional ExpressVPN accounts and subscriptions. If you are looking to bulk purchase ExpressVPN subscriptions, visit our ExpressVPN volume licensing page.
Each ExpressVPN account comes with one subscription, which allows you to connect up to eight ... | 2025-03-25 06:53:22+00:00 | null |
174 | 29f565cd-61f9-507b-b8f6-39feba539304 | Renew your ExpressVPN subscription |
To use our apps and configurations, please sign up for an ExpressVPN account first.
This guide will show you how to renew your ExpressVPN subscription.
Subscriptions purchased with certain payment methods, such as credit card, PayPal, Apple Pay, Google Pay, Apple in-app purchases, and Google Play in-app purchases, w... | 2025-03-25 06:53:23+00:00 | null |
175 | 6eb343b8-cf58-5504-a788-dfc774308d1c | How do I delete my ExpressVPN account? |
Need a VPN or DNS for your device?
Get ExpressVPN Now
You can delete your ExpressVPN account permanently, but if you still have an active subscription, you should cancel it first. If not, you will continue to be charged. Please note that canceling an active subscription will forfeit the remainder of your subscription... | 2025-03-25 06:53:28+00:00 | null |
176 | 7d645c08-a00a-5dc0-91f7-073da6dff6a9 | How to get ExpressVPN volume licensing |
What can a VPN do?
Show Me
The guide will show you how to purchase ExpressVPN’s Volume Licensing subscriptions.
A Volume Licensing subscription type allows a large number of licenses (from five to more than 50) to be used and managed under the same account. This subscription type is appropriate for company staff who... | 2025-03-25 06:53:31+00:00 | null |
177 | 9507ab69-ca02-5eb2-b265-253deae27e94 | What is a VPN? |
VPN stands for virtual private network, a secure tunnel between two or more devices.
Connecting to a VPN gives you an encrypted connection to the internet. This allows you to stay private, remain secure, and access the online content you want—no matter where you are.
Click here to learn more about what a VPN is.
Ge... | 2025-03-25 06:53:33+00:00 | null |
178 | a6f08860-d4ec-5779-8995-b157377224aa | Will a VPN slow my internet connection? |
It is possible for any VPN to slow your internet connection, but the difference is often unnoticeable. In fact, it is possible for a VPN to unlock your connection speed if your internet service provider is throttling certain types of traffic.
You can test whether a VPN is affecting your connection by using one of man... | 2025-03-25 06:53:40+00:00 | null |
179 | a744309b-0098-5ce7-a0e7-e25ff8b52979 | What services can I access with a VPN? |
A VPN helps you securely access* a range of online services and apps, free from surveillance, content-based throttling, and blocking by offices and schools.
The services you can access include:
Entertainment streaming apps such as Netflix, Hulu, and BBC iPlayer
Sports streaming services like ESPN, fuboTV, and DAZN
S... | 2025-03-25 06:53:41+00:00 | null |
180 | 7f943076-22db-58b5-a012-267e3692fa3b | What can I do with ExpressVPN? |
ExpressVPN is a multi-purpose digital survival tool that gives you a safer, freer, and more enjoyable online experience.
You can use ExpressVPN to:
Mask your real IP address and browse online with added privacy
Protect your confidential information (such as online banking credentials or social media passwords) throu... | 2025-03-25 06:53:43+00:00 | null |
181 | 78228df4-9b66-51ca-968a-61d3e507cae9 | How to download and install ExpressVPN |
To use our apps and configurations, please sign up for an ExpressVPN account first.
This guide will show you how to download and install the ExpressVPN app on your device. ExpressVPN is free to download, but you will need to have an ExpressVPN subscription to use VPN functionality.
The download and installation step... | 2025-03-25 06:53:44+00:00 | null |
182 | d1300b48-249b-5551-b043-6069d7639fd4 | Find out which device versions are compatible with ExpressVPN |
Need a VPN or DNS for your device?
Get ExpressVPN Now
This guide will show you the versions of different devices compatible with the latest versions of the ExpressVPN app. The latest app versions come with security and privacy enhancements but may not be compatible with older device versions.
Jump to…
Windows
Mac
A... | 2025-03-25 06:53:45+00:00 | null |
183 | c6e09b9e-99a8-5b40-af90-b8572db2b69e | What devices and platforms do you support? |
To use our apps and configurations, please sign up for an ExpressVPN account first.
You can use the ExpressVPN app or manually configure ExpressVPN on:
Jump to…
Computers (laptops and desktops)
Mobile devices (smartphones and tablets)
Wireless routers
Streaming media consoles
Browsers | 2025-03-25 06:53:46+00:00 | null |
184 | c51f2226-813a-5843-8b60-0aa466bb9847 | How many devices can be connected to ExpressVPN simultaneously on one subscription? |
This guide explains how many devices can be connected to ExpressVPN simultaneously and what to do if you see a “Connection Limit Reached” warning.
Jump to…
How many devices can I connect to the VPN simultaneously?
What if I need to connect more than 8 devices?
Make the most of your ExpressVPN subscription
How many ... | 2025-03-25 06:53:48+00:00 | null |
185 | 0538bf06-4b16-5772-b000-c3a476993107 | Differences between the ExpressVPN app setup and manual setup |
To use our apps and configurations, please sign up for an ExpressVPN account first.
There are two setup methods for connecting to ExpressVPN: app setup and manual setup. This guide will explain the differences between the two setup methods and which method you should use.
Jump to…
ExpressVPN app setup
ExpressVPN ma... | 2025-03-25 06:53:49+00:00 | null |
186 | c1872b2e-8616-53fb-b4a2-f6031b21144d | How to stream content with ExpressVPN |
What can a VPN do?
Show Me
Important: If you are connected to the VPN but cannot access certain content, refer to this guide. For immediate assistance, contact the ExpressVPN Support Team.
ExpressVPN lets you securely access a variety of streaming services, such as Netflix and Hulu. Streaming with ExpressVPN enhances... | 2025-03-25 06:53:50+00:00 | null |
187 | 072b8695-5395-5a18-bf08-1efa73a78411 | Does ExpressVPN have a referral program? |
To use our apps and configurations, please sign up for an ExpressVPN account first.
Yes, ExpressVPN does have a referral program. ExpressVPN awards 30 days of free service for every successful referral made. Both you and your friend get 30 days free. There are no limits to how many referrals you can make.
Step 1
Ref... | 2025-03-25 06:53:51+00:00 | null |
188 | 1e6f8c6b-bcb3-5d42-b5ee-215d9073708d | Frequently asked questions |
Got a question? Get answers here!
Need help setting up ExpressVPN on your device? Please see the setup tutorials section.
Have trouble using ExpressVPN on your device? Please see the troubleshooting guides section.
Need live chat support? You can also get in touch with the ExpressVPN Support Team for further questio... | 2025-03-25 06:53:53+00:00 | null |
189 | 070d3771-f012-5b6c-b647-1d6fe4ecf49c | How many server locations does ExpressVPN have? |
ExpressVPN has servers in 105 countries. To ensure service quality, each country may have more than one server location. For the vast majority of these locations, the physical server and the registered IP address are located in the same country.
For a small number of locations, the registered IP address matches the c... | 2025-03-25 06:53:54+00:00 | null |
190 | 746582e9-41aa-5d70-935f-28a84da8575d | The ultimate guide to choosing a VPN server location |
This guide will show you how to choose the right VPN server location according to your needs. ExpressVPN has thousands of servers in scores of locations around the globe. See a full list of VPN server locations.
What would you like to do?
Access content like TV shows and movies from a certain country
Bypass censorsh... | 2025-03-25 06:53:56+00:00 | null |
191 | 8f0a2fa7-737a-53e9-af03-ccd64dabc0c1 | Virtual server locations |
What can a VPN do?
Show Me
This article explains what virtual server locations are and why ExpressVPN uses them.
Jump to…
What is a virtual server location?
Why does ExpressVPN use virtual locations?
List of virtual server locations
How do I know which server location to connect to? | 2025-03-25 06:53:57+00:00 | null |
192 | cd69d653-47c1-5193-bd30-c548ff19f6d9 | How to change VPN locations on the ExpressVPN app |
Need a VPN or DNS for your device?
Get ExpressVPN Now
Refer to these instructions to learn how to change VPN locations:
ExpressVPN for Windows
ExpressVPN for Mac
ExpressVPN for Android
ExpressVPN for iOS
ExpressVPN for Linux
ExpressVPN for routers | 2025-03-25 06:53:58+00:00 | null |
193 | a4d76dde-b0b6-5ea5-91cb-533845d5f7f0 | Have I connected to the VPN successfully? |
Want to make sure your VPN app is functioning as expected? Need proof that you are protected? This guide will show you how to know if you have connected to the VPN successfully.
Jump to…
1. Check your IP address
2. Run a DNS leak test
1. Check your IP address
Use ExpressVPN’s IP Address Checker to look up your IP ... | 2025-03-25 06:54:00+00:00 | null |
194 | 4f30f84e-0713-5a2d-bb13-4f9632311bb1 | How does Smart Location work? |
ExpressVPN’s Smart Location feature automatically picks the VPN server location that provides the optimal experience for you using metrics such as download speed, latency, and distance.
Note: If you do not want to connect with Smart Location, you can connect to any of our VPN servers across 105 countries.
Jump to…... | 2025-03-25 06:54:01+00:00 | null |
195 | 6cfe7795-bb25-51f9-8250-0fffe44a440d | How to use Network Lock |
What can a VPN do?
Show Me
Network Lock is ExpressVPN’s kill switch. If your VPN connection unexpectedly drops, Network Lock blocks all internet traffic, keeping your data safe.
Network Lock is available in the ExpressVPN app for Windows, Mac, Linux, and routers.
Note: In the ExpressVPN app for Android or iOS, Netw... | 2025-03-25 06:54:03+00:00 | null |
196 | abe213ba-ffb0-571b-8a0c-c8a5d2467f38 | What is advanced protection? |
Need a VPN or DNS for your device?
Get ExpressVPN Now
ExpressVPN’s advanced protection offers additional safety and security features for you and your family. When enabled, it can block intrusive display ads, trackers, malicious sites, and adult content.
We run a DNS-based traffic blocker running on the user’s devic... | 2025-03-25 06:54:07+00:00 | null |
197 | 93e40608-2e40-5492-87d7-edb87280aa94 | Network protection for iOS: Keep your traffic safe when VPN drops |
ExpressVPN’s network protection feature keeps your data safe even if your VPN connection unexpectedly drops. This guide will show you how network protection works in the ExpressVPN app for iOS.
Note: For iOS, network protection is only supported in iOS 14 and above. Network protection is also available in the Express... | 2025-03-25 06:54:10+00:00 | null |
198 | 3aac40f7-90d6-5601-b31b-71678d67d36e | How to use the split tunneling feature |
This guide will show you how to use the split tunneling feature on the ExpressVPN apps for Windows, Mac, and Linux.
Important: The split tunneling feature is not available on macOS 11 and above. Follow this guide to find out which version of macOS you are using.
Note: Split tunneling is also not currently available o... | 2025-03-25 06:54:14+00:00 | null |
199 | fe56bd60-a74a-5453-ac0d-c1e5d4d2cb33 | Does ExpressVPN offer static or dynamic IPs? |
When you connect to an ExpressVPN server, you share an IP with other users connected to the same VPN server at any given time. This is known as a dynamic or shared IP. It may be the same IP address you connected to before, or you may get a different one. ExpressVPN rotates the IP addresses used by all customers to inc... | 2025-03-25 06:54:24+00:00 | null |
200 | 316a2702-5a07-59a1-b9a3-507fbae4f21d | What are Lightway advanced options and how to use them |
This guide will show you how to use advanced options for our VPN protocol Lightway.
Jump to…
What are Lightway advanced options?
How to use Lightway advanced options
What are Lightway advanced options?
A VPN protocol is the method by which your device connects to ExpressVPN’s servers. While there are standard VPN... | 2025-03-25 06:54:26+00:00 | null |
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