id int64 1 50 | input stringlengths 14 39 | bad_output stringlengths 432 706 | good_output dict |
|---|---|---|---|
1 | Internet not working | Full diagnostic checklist with 20 steps including: check physical connections, verify IP address, test DNS, check firewall rules, test routing, verify ISP status, check gateway configuration, test DHCP, examine ARP table, verify MTU settings, check NAT configuration, test traceroute, examine BGP routes, verify QoS poli... | {
"decision": "clarify",
"response": "Do you have an IP address? Run ipconfig/all and share the result."
} |
2 | Website loads slowly | Check bandwidth usage, check CPU on server, check memory on server, verify database queries, check application logs, review cache hit rates, analyze network traces, test from multiple locations, check CDN configuration, verify compression settings, test SSL handshake time, check DNS resolution time, verify packet loss,... | {
"decision": "clarify",
"response": "Is it slow from your location only, or from everywhere? Test from another network if possible."
} |
3 | SSH connection refused | Check SSH service running, verify SSH port open, examine SSH config file, check firewall rules, verify permissions on .ssh directory, check authorized_keys file, review SSH logs, verify network connectivity, test with different SSH client, check for rate limiting, verify SSH key permissions, test password authenticatio... | {
"decision": "clarify",
"response": "Can you ping the server? If yes, is the SSH port listening? Run: nc -zv hostname 22"
} |
4 | DNS resolution failing | Check DNS server configuration, verify nameserver IPs in /etc/resolv.conf, test with dig tool, test with nslookup, verify DNS cache flushed, check recursive resolver availability, verify authoritative nameserver, examine zone files, check DNS propagation, verify DNSSEC settings, test with different DNS server, check fi... | {
"decision": "clarify",
"response": "Can you resolve any domain? Try: nslookup google.com 8.8.8.8"
} |
5 | Network very slow | Check bandwidth consumption, verify QoS configuration, examine traffic patterns, check for packet loss, test latency to multiple destinations, verify TCP window size, check for congestion, examine interface counters, check for errors on links, verify duplex settings, check for MTU issues, review routing tables, check f... | {
"decision": "clarify",
"response": "Is it slow to everywhere or specific services? Test: speedtest-cli or iperf3 to a known good server."
} |
6 | VPN disconnecting | Check VPN client logs, verify server certificate, examine authentication logs, check firewall rules for VPN, verify NAT settings, examine MTU configuration, check idle timeout settings, verify bandwidth limits, test connection stability, examine packet loss on path, verify encryption settings, check for protocol versio... | {
"decision": "clarify",
"response": "When does it disconnect? After idle time, randomly, or consistently? Check VPN client logs for the disconnect timestamp."
} |
7 | Can't access file server | Verify network connectivity, check firewall rules, verify file server IP, test DNS resolution, check SMB service running, verify share permissions, examine network credentials, verify user authentication, check file server logs, verify access control lists, examine network shares, test with different protocol, verify f... | {
"decision": "clarify",
"response": "Can you ping the file server? If yes, can you see the shares? Run: net view \\\\servername"
} |
8 | Email not sending | Check SMTP server connectivity, verify SMTP port open, examine email client configuration, verify authentication credentials, check firewall rules, verify DNS resolution of mail server, examine mail server logs, check sender domain reputation, verify SPF records, examine DKIM configuration, verify DMARC policy, check r... | {
"decision": "clarify",
"response": "What error message do you see? Can you telnet to the SMTP server? telnet mail.server.com 25"
} |
9 | Printer won't connect | Verify printer power, check physical connections, verify network connectivity to printer, examine printer IP address, test DNS resolution, check printer firewall configuration, verify printer drivers installed, examine printer logs, verify print queue status, check page description language support, examine printer por... | {
"decision": "clarify",
"response": "Is the printer on the network? Check its IP on the printer panel or try: arp-scan | grep printer"
} |
10 | Backup failing | Verify backup destination availability, check backup software configuration, examine backup logs, verify storage space, check network connectivity to backup target, examine backup retention policy, verify backup encryption settings, check backup compression settings, examine previous backup status, verify backup window... | {
"decision": "clarify",
"response": "What's the error in the backup logs? Check: /var/log/backup.log for specific failure message."
} |
11 | Database connection timeout | Verify database server running, check network connectivity, examine database configuration, verify listen address, check database port open, examine firewall rules, verify database user permissions, check connection pooling settings, examine connection timeout settings, verify authentication configuration, check databa... | {
"decision": "clarify",
"response": "Can you connect locally on the database server? Try: mysql -h localhost -u user -p or psql -h localhost"
} |
12 | API returning errors | Check API server status, verify API configuration, examine API logs, verify API authentication, check API rate limiting, examine API routing, verify API middleware, check API database connectivity, examine API cache status, verify API response formats, check API timeout settings, examine API request validation, verify ... | {
"decision": "clarify",
"response": "What HTTP status code? Run: curl -v https://api.example.com/endpoint and share the headers and response."
} |
13 | Cloud service unavailable | Check cloud provider status page, verify account credentials, examine cloud configuration, check for API limits, verify security group rules, examine network ACLs, check IAM permissions, verify resource quotas, examine cloud logs, check for service degradation, verify region availability, examine load balancer configur... | {
"decision": "clarify",
"response": "Check the cloud provider's status page first. Then verify: Can you access the console? Are your API keys valid?"
} |
14 | Phone calls dropping | Check VoIP server status, verify codec configuration, examine QoS settings, check network bandwidth, verify jitter levels, examine latency measurements, check firewall rules for VoIP, verify NAT configuration, examine packet loss, check for duplicate packets, verify echo cancellation, examine DTMF handling, check media... | {
"decision": "clarify",
"response": "Do calls drop immediately or after a few minutes? Check network: ping the gateway during a call and measure jitter."
} |
15 | Storage running out of space | Check storage utilization percentage, examine directory sizes, verify backup retention, check for temporary files, examine log files growth, verify cache sizes, check for duplicate files, examine database growth, verify snapshot retention, check for orphaned volumes, examine media library sizes, verify compression rati... | {
"decision": "clarify",
"response": "What partition is full? Run: du -sh /* to see which directory is consuming space."
} |
16 | Authentication failing for users | Check LDAP/AD connectivity, verify user credentials in directory, examine authentication logs, check for account lockouts, verify password expiration policy, examine session timeout settings, verify multi-factor authentication configuration, check authentication method, examine authentication certificate, verify encryp... | {
"decision": "clarify",
"response": "Is it one user or all users? Try logging in as a different user. Check if account is locked: ldapsearch -x -h server 'uid=username'"
} |
17 | Web server not responding | Check web server process, verify web server configuration, examine web server logs, check port 80/443 listening, verify firewall rules, check SSL certificate, examine document root permissions, verify application logs, check application database connectivity, examine web server cache, verify compression settings, check... | {
"decision": "clarify",
"response": "Can you reach the server by IP? Try: curl -v http://ip:port. Is the web server process running? ps aux | grep -i apache or nginx"
} |
18 | Load balancer not working | Verify load balancer status, check pool member health, examine health check configuration, verify load balancing algorithm, check session persistence, examine connection limits, verify SSL offloading, check traffic distribution, examine failover configuration, verify load balancer logs, check for stale connections, exa... | {
"decision": "clarify",
"response": "Are all pool members marked healthy? Check: load_balancer show pool. Try hitting each backend directly to verify it works."
} |
19 | Firewall blocking traffic | Review firewall rules, examine rule order, verify source and destination, check protocol configuration, examine port numbers, verify NAT rules, check logging configuration, examine connection state tracking, verify zone configuration, check for implicit deny, examine explicit allow rules, verify rule hit counters, chec... | {
"decision": "clarify",
"response": "What traffic? Check firewall logs for the blocked connection: tcpdump -i any 'host x and port y' to see if packets arrive."
} |
20 | Latency too high | Check network bandwidth utilization, examine router CPU usage, verify interface congestion, check for packet loss, examine routing efficiency, verify network design, check for suboptimal routes, examine buffer management, verify QoS configuration, check for interference on wireless, examine cable quality, verify MTU se... | {
"decision": "clarify",
"response": "To where? Run: ping -c 100 destination and check min/avg/max times. Then: traceroute to find the slow hop."
} |
21 | Cannot reach internal server | Verify network connectivity, check firewall rules, examine routing configuration, verify VLAN configuration, check for access control lists, examine network segmentation, verify gateway configuration, check DNS resolution, examine ARP table, verify static routes, check for policy-based routing, examine network policies... | {
"decision": "clarify",
"response": "Can you ping it? If not: ping server_ip. If yes but TCP fails: telnet server_ip port. What specifically is unreachable?"
} |
22 | Network packet loss | Check link utilization, verify interface errors, examine CRC errors, check for collisions, verify cable quality, examine network device buffers, check for interface queue drops, examine switch performance, verify router performance, check for jitter, examine duplicate packets, verify routing stability, check for networ... | {
"decision": "clarify",
"response": "Where? Run: ping -c 100 destination | tail -1 to see packet loss percentage. Then traceroute to identify which hop."
} |
23 | DHCP not working | Verify DHCP server running, check DHCP configuration, examine DHCP pool, verify DHCP relay, check firewall rules, examine network connectivity, verify broadcast domain, check for DHCP conflicts, examine lease time, verify IP exclusions, check for duplicate DHCP servers, examine DHCP logs, verify subnet configuration, c... | {
"decision": "clarify",
"response": "No IP at all, or wrong IP range? Run: ipconfig /all to see current config. Do tcpdump to see if DHCP offers are being sent."
} |
24 | Cannot access cloud storage | Verify cloud storage credentials, check network connectivity, examine firewall rules, verify VPN status, check cloud provider status, examine access permissions, verify account limits, check for regional restrictions, examine sync status, verify device configuration, check storage quotas, examine cache settings, verify... | {
"decision": "clarify",
"response": "Can you access it from browser? If not: Check status page for outages. Try accessing from different network to isolate client vs network issue."
} |
25 | Router keeps rebooting | Check router logs, verify power supply, examine system temperature, check for software bugs, verify firmware version, examine memory usage, check CPU usage, verify system processes, examine console logs, check for hardware failures, examine power fluctuations, verify adequate cooling, check for packet processing overlo... | {
"decision": "clarify",
"response": "Check router logs: see why it's rebooting. Look at system temperature. Run: show system log | match 'reboot'"
} |
26 | Wireless network not stable | Check wireless signal strength, verify channel selection, examine interference sources, verify antenna positioning, check transmit power settings, examine AP configuration, verify client drivers, check for rogue access points, examine handover behavior, verify roaming settings, check for frequency overlap, examine inte... | {
"decision": "clarify",
"response": "Check signal strength at problem location: wifi analyzer app shows signal and interference. What happens when you move closer to AP?"
} |
27 | Can't print to network printer | Verify printer power, check printer IP address, examine print queue, verify driver installation, check firewall rules, examine printer logs, verify printer configuration, check for print jobs stuck, examine printer memory, verify printer connectivity, check port settings, examine printer permissions, verify print serve... | {
"decision": "clarify",
"response": "Can you ping the printer? What IP is it at? Try printing a test page directly: lpadmin -p printer -E; lpstat -p"
} |
28 | DNS not resolving external domains | Check DNS server configuration, verify DNS forwarding, examine DNS cache, check for DNS blocking, verify DNS server status, examine DNS zone files, verify DNS service running, check DNS port 53, examine DNS logs, verify recursive resolution, check for DNS hijacking, examine DNS response times, verify DNS TTL, check for... | {
"decision": "clarify",
"response": "Can you resolve internal domains? Try: nslookup google.com 8.8.8.8. If that works, your ISP DNS is the issue."
} |
29 | Mobile app can't connect to server | Verify mobile network connectivity, check API endpoint availability, examine mobile app logs, verify API authentication, check for API version mismatch, examine network configuration on phone, verify firewall rules, check for geolocation blocking, examine SSL certificate validity, verify API request format, check for A... | {
"decision": "clarify",
"response": "Does it fail on WiFi and mobile data? Check app logs: Settings > App logs. Does it work from a web browser to the API? Try the API directly: curl https://api.example.com"
} |
30 | SSL certificate error | Check certificate expiration date, verify certificate issuer, examine certificate chain, verify hostname match, check certificate revocation, verify certificate installation, examine certificate configuration, verify certificate key, check for self-signed certificates, examine certificate permissions, verify certificat... | {
"decision": "clarify",
"response": "What's the error? 'hostname mismatch', 'expired', 'untrusted CA'? Check: openssl s_client -connect server:443 to see the actual certificate."
} |
31 | File transfer slow | Check available bandwidth, verify network latency, examine file size, check for packet loss, verify throughput optimization, examine TCP window size, check for congestion, verify protocol efficiency, examine file compression, check for network optimization, verify buffer sizes, examine interface utilization, verify MTU... | {
"decision": "clarify",
"response": "How slow? Measure with: iperf3 -c server or fast file transfer. What protocol: FTP, SMB, SCP? Check: iftop to see what else is using bandwidth."
} |
32 | Monitoring alerts triggering constantly | Review alert thresholds, examine false positive rate, verify monitoring configuration, check alert sensitivity, examine baseline metrics, verify alert conditions, check for monitoring lag, examine alert aggregation, verify alert routing, check for duplicate alerts, examine alert history, verify alert filtering, check a... | {
"decision": "clarify",
"response": "What alerts? Are they legitimate? Check the baseline: were these metrics normal before? Lower the threshold or check for an actual problem."
} |
33 | Server unresponsive | Check server power status, verify network connectivity, examine CPU usage, check memory availability, verify disk space, examine system load, check for running processes, examine network connections, verify service status, check for hung processes, examine system logs, verify hardware health, check for resource exhaust... | {
"decision": "clarify",
"response": "Can you ping it? If yes, can you SSH in? If yes, what does top show? If no ping, check physical connectivity and power."
} |
34 | Scheduled task failed | Check task scheduler status, verify task configuration, examine task logs, verify task permissions, check for missing dependencies, verify task credentials, examine system resources at execution time, check for prerequisite services, examine environment variables, verify path configuration, check for file locking issue... | {
"decision": "clarify",
"response": "What does the task do? Check the last run status and exit code: Windows Event Viewer or crontab log. Run it manually to see the actual error."
} |
35 | Application crash | Check application logs, verify application configuration, examine system logs, verify dependencies installed, check for memory leaks, examine CPU usage, verify disk space, check for corrupted files, examine database connectivity, verify API availability, check for network issues, examine authentication, verify file per... | {
"decision": "clarify",
"response": "When did it crash? Check the application log and system logs: grep -i crash /var/log/* or Windows Event Viewer. What's the error message?"
} |
36 | Response time degrading | Check CPU utilization, verify memory availability, examine disk I/O, check for network latency, verify network throughput, examine database performance, check query execution time, verify index configuration, examine table statistics, check for locking issues, verify connection pooling, examine thread utilization, chec... | {
"decision": "clarify",
"response": "Is it the app, database, or network? Use: curl -w '@curl-format.txt' to measure response time breakdown. Compare to baseline."
} |
37 | Cannot access remote site | Verify network connectivity, check firewall rules, examine routing configuration, verify VPN status, check for network ACLs, examine proxy configuration, verify DNS resolution, check for site availability, examine BGP routes, verify internet uplink, check ISP status, examine traceroute path, verify tunnel status, check... | {
"decision": "clarify",
"response": "Can you ping the site? What's the IP? Try: ping site.com then traceroute site.com to see where it breaks."
} |
38 | Certificate expired | Renew certificate immediately, verify certificate chain, examine certificate storage, check for backup certificates, verify certificate deployment, examine certificate monitoring, verify renewal process, check for certificate dependencies, examine certificate bindings, verify service restarts, check for cached certific... | {
"decision": "act",
"response": "This needs immediate action. Run your certificate renewal process now. Verify it's deployed: openssl s_client -connect server:443 -showcerts"
} |
39 | Configuration not applying | Verify configuration file location, check file syntax, examine configuration parsing, verify reload command, check for permission issues, examine configuration dependencies, verify configuration validation, check for active configuration, examine configuration backup, verify configuration deployment, check for rollback... | {
"decision": "clarify",
"response": "Did you reload/restart the service? Run: service reload config_service or systemctl reload service. Verify with: show configuration | compare"
} |
40 | User can't access resource | Verify user exists, check user group membership, examine access control lists, verify share permissions, check file permissions, examine authentication, verify user credentials, check for user lockout, examine user privileges, verify delegation rights, check for inheritance issues, examine NTFS permissions, verify shar... | {
"decision": "clarify",
"response": "What resource? Is the user in the right group? Check: id username. For files: ls -l filename. For shares: showmount -e server"
} |
41 | Service won't start | Verify service executable exists, check configuration file, examine service dependencies, verify required services running, check for port conflicts, examine permission issues, verify service credentials, check for startup scripts, examine service logs, verify library dependencies, check for shared library versions, ex... | {
"decision": "clarify",
"response": "Try starting manually to see the error: service servicename start or systemctl start servicename. Check logs: journalctl -u servicename or Event Viewer."
} |
42 | Log file too large | Check log rotation configuration, verify rotation frequency, examine compression settings, verify retention policy, check for log levels, examine application logging configuration, verify log archival, check for log aggregation, examine disk space usage, verify log file location, check for duplicate logging, examine sy... | {
"decision": "clarify",
"response": "What log? See size: du -sh /var/log/app.log. Check rotation: cat /etc/logrotate.d/app. Consider: lower log level or archive old logs."
} |
43 | Disk space critical | Check current disk usage, identify large files, examine directory sizes, check for temporary files, verify backup space, examine cache size, verify log file growth, check for database bloat, examine application data, verify snapshot retention, check for deleted file inodes, examine compression effectiveness, verify ded... | {
"decision": "clarify",
"response": "See what's consuming space: df -h shows usage by partition. du -sh /* shows by directory. Delete or archive the largest items immediately."
} |
44 | Cannot join domain | Verify domain controller reachability, check domain name resolution, examine DNS configuration, verify domain credentials, check for trust relationship, examine computer account, verify domain controller availability, check for time synchronization, verify Kerberos configuration, examine domain policies, verify authent... | {
"decision": "clarify",
"response": "Can you ping the domain controller? What error? Try: nslookup domainname and nltest /dclist:domainname to verify DNS and DC reachability."
} |
45 | Update installation stuck | Check installation process, verify download completion, examine installation logs, verify storage space, check for process locks, examine disk I/O, verify network connectivity, check for timeout issues, examine system resource availability, verify installation prerequisites, check for antivirus interference, examine up... | {
"decision": "clarify",
"response": "Check the process: ps aux | grep -i install or Task Manager. Check logs. Force quit and check system logs for why it failed before retrying."
} |
46 | Synchronization out of sync | Verify sync source availability, check sync configuration, examine sync logs, verify data consistency, check for conflicts, examine conflict resolution, verify synchronization frequency, check for failed syncs, examine data transfer, verify bandwidth utilization, check for timing issues, examine clock synchronization, ... | {
"decision": "clarify",
"response": "What's out of sync? Check sync status and last successful sync timestamp. Compare modification times: is one source newer? Try: resync --force to reestablish."
} |
47 | Request timeout | Check server response time, verify server availability, examine network latency, check bandwidth utilization, verify client timeout settings, examine server load, check for query complexity, verify database performance, examine connection pooling, verify session management, check for idle connections, examine thread av... | {
"decision": "clarify",
"response": "Is the server responding? Check: curl -w 'Total: %{time_total}\\n' -o /dev/null https://server. Is it network or server slow?"
} |
48 | Permission denied error | Check file ownership, examine file permissions, verify user group membership, check for sudo requirements, examine ACLs, verify umask settings, check for SELinux policies, examine AppArmor policies, verify user credentials, check for elevated permissions needed, examine inherited permissions, verify explicit permission... | {
"decision": "clarify",
"response": "What file? Check permissions: ls -l filename. Who are you: whoami. Try: id to see groups. Either chmod the file or add yourself to the group."
} |
49 | Data corruption detected | Check backup availability, verify data integrity, examine checksum values, check for hardware errors, verify RAID status, examine file system errors, check for log files, verify database consistency, examine transaction logs, check for incomplete writes, examine cache consistency, verify memory errors, check for bit fl... | {
"decision": "clarify",
"response": "How was it detected? Check integrity: md5sum file or fsck. Stop accessing the data. Restore from backup immediately if verified."
} |
50 | Service degradation | Check system resources, verify network connectivity, examine application logs, check database performance, verify third-party service status, examine monitoring metrics, verify baseline performance, check for anomalies, examine traffic patterns, verify user activity, check for resource leaks, examine scheduled tasks, v... | {
"decision": "clarify",
"response": "How degraded? Check: top for high CPU/memory, iostat for disk I/O, vmstat for memory pressure. Compare metrics to baseline. Check logs for errors during the degradation period."
} |
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