Date received stringclasses 363
values | Product stringclasses 1
value | Sub-product stringclasses 6
values | Issue stringclasses 10
values | Sub-issue null | Consumer complaint narrative stringlengths 23 31.2k ⌀ | Company public response stringclasses 10
values | Company stringclasses 699
values | State stringclasses 58
values | ZIP code float64 603 99.9k ⌀ | Tags stringclasses 3
values | Consumer consent provided? stringclasses 4
values | Submitted via stringclasses 5
values | Date sent to company stringclasses 364
values | Company response to consumer stringclasses 5
values | Timely response? stringclasses 2
values | Consumer disputed? null | Complaint ID int64 5.3M 6.67M |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
02/10/23 | Mortgage | Conventional home mortgage | Struggling to pay mortgage | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | WELLS FARGO & COMPANY | TN | 38,124 | null | Consent not provided | Web | 02/10/23 | Closed with explanation | Yes | null | 6,549,794 |
02/21/23 | Mortgage | FHA mortgage | Struggling to pay mortgage | null | null | null | Friedman Law Associates, PC | PA | 17,070 | null | null | Web | 02/21/23 | Closed with monetary relief | Yes | null | 6,593,810 |
02/21/23 | Mortgage | Conventional home mortgage | Struggling to pay mortgage | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | WELLS FARGO & COMPANY | CA | 94,080 | Servicemember | null | Web | 02/21/23 | Closed with explanation | Yes | null | 6,593,567 |
01/24/23 | Mortgage | FHA mortgage | Closing on a mortgage | null | During covid we were put on the covid relief plan. My wife knew nothing about this and I was never told it would have to be paid off at the end of the mortgage. I still made the payments. I filed 2 complaints with Wells Fargo and they denied both. We somehow had to owe an extra XXXX that got " put into a 2nd mortgage l... | Company has responded to the consumer and the CFPB and chooses not to provide a public response | WELLS FARGO & COMPANY | MN | 55,376 | null | Consent provided | Web | 01/24/23 | Closed with explanation | Yes | null | 6,479,847 |
02/28/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | Freedom Mortgage Company | AZ | 85,143 | null | Consent not provided | Web | 02/28/23 | Closed with explanation | Yes | null | 6,627,812 |
01/25/23 | Mortgage | Conventional home mortgage | Struggling to pay mortgage | null | update : They refuse to respond to the state of maryland whose has approved HAF. They keep lying and pretending Maryland never contacted them repeatedly.
original complaint : My Mother, a senior in her late XXXX, is being lied to and mistreated by Shellpoint Mortgage Servicing. She applied for HAF funds several month... | Company believes it acted appropriately as authorized by contract or law | Shellpoint Partners, LLC | MD | 20,901 | Servicemember | Consent provided | Web | 01/25/23 | Closed with explanation | Yes | null | 6,484,154 |
02/01/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | I made a principal payment to bring my XXXX to 77.8 %. After it cleared I sent in a PMI waiver form to ask to have the PMI automatically removed. They are now saying the bar has been moved and I will need PMI until 65 % XXXX. NO where in my original loan documents from the original LOAN I signed did it state that. Also... | Company has responded to the consumer and the CFPB and chooses not to provide a public response | NEW YORK COMMUNITY BANCORP INC | WA | 99,337 | null | Consent provided | Web | 02/01/23 | Closed with explanation | Yes | null | 6,518,212 |
01/25/23 | Mortgage | FHA mortgage | Closing on a mortgage | null | I suffered a loss to my home on XX/XX/XXXX. XXXX. It burned down and left us without a place to live.
I can not afford to rebuild due to not having enough insurance so I have to sell the property as is.
US Bank received a check for {$150000.00} from XXXX XXXX on or about XX/XX/XXXX to apply to the loan as I was not... | Company has responded to the consumer and the CFPB and chooses not to provide a public response | U.S. BANCORP | ME | 4,106 | null | Consent provided | Web | 01/25/23 | Closed with explanation | Yes | null | 6,484,995 |
02/03/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | null | AmeriHome Mortgage Company, LLC | FL | 33,319 | Servicemember | null | Web | 02/03/23 | In progress | Yes | null | 6,529,163 |
01/16/23 | Mortgage | VA mortgage | Closing on a mortgage | null | CFPB Complaint by XXXX, XXXX XXXX, & wife XXXX XXXX
Re: Sellers Lenders Servicers Insurers; Originating, Participating & Profiting from Fraud in this VA Home Loan Real Estate Transaction of: XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Village Capital & Investments, and XXXX XXXX XXXX XXXX XXXX, are under a monitoring... | Company believes it acted appropriately as authorized by contract or law | Village Capital & Investment LLC | ID | 83,801 | Servicemember | Consent provided | Web | 02/06/23 | Closed with explanation | Yes | null | 6,442,766 |
02/11/23 | Mortgage | Conventional home mortgage | Struggling to pay mortgage | null | null | null | NATIONSTAR MORTGAGE LLC | CA | 92,833 | null | null | Web | 02/11/23 | Closed with explanation | Yes | null | 6,559,883 |
01/25/23 | Mortgage | FHA mortgage | Applying for a mortgage or refinancing an existing mortgage | null | null | null | PENNYMAC LOAN SERVICES, LLC. | MD | 21,078 | Servicemember | null | Phone | 02/15/23 | Closed with explanation | Yes | null | 6,487,788 |
02/17/23 | Mortgage | FHA mortgage | Trouble during payment process | null | null | Company believes the complaint is the result of a misunderstanding | Shellpoint Partners, LLC | FL | 33,020 | null | null | Phone | 02/17/23 | Closed with explanation | Yes | null | 6,586,207 |
03/09/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | null | SANTANDER HOLDINGS USA, INC. | RI | 2,889 | null | null | Web | 03/09/23 | In progress | Yes | null | 6,673,018 |
03/06/23 | Mortgage | Home equity loan or line of credit (HELOC) | Applying for a mortgage or refinancing an existing mortgage | null | null | null | FlexPoint, Inc. | WA | 98,115 | null | null | Web | 03/06/23 | In progress | Yes | null | 6,653,737 |
01/30/23 | Mortgage | Conventional home mortgage | Applying for a mortgage or refinancing an existing mortgage | null | null | null | TD BANK US HOLDING COMPANY | FL | 33,304 | null | null | Web | 01/30/23 | Closed with explanation | Yes | null | 6,506,550 |
02/07/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | null | LoanCare, LLC | AZ | 85,383 | null | null | Web | 02/07/23 | In progress | Yes | null | 6,534,289 |
12/19/22 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | TRUIST FINANCIAL CORPORATION | GA | 30,092 | Older American | Consent not provided | Web | 12/19/22 | Closed with non-monetary relief | Yes | null | 6,336,605 |
01/20/23 | Mortgage | Conventional home mortgage | Struggling to pay mortgage | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | WELLS FARGO & COMPANY | NY | 11,743 | null | Consent not provided | Web | 01/20/23 | Closed with explanation | Yes | null | 6,466,046 |
01/28/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | Specialized Loan Servicing Holdings LLC | FL | 33,029 | null | Other | Web | 01/28/23 | Closed with explanation | Yes | null | 6,498,974 |
01/28/23 | Mortgage | FHA mortgage | Applying for a mortgage or refinancing an existing mortgage | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | WELLS FARGO & COMPANY | FL | 34,432 | null | Other | Web | 01/28/23 | Closed with explanation | Yes | null | 6,499,948 |
01/21/23 | Mortgage | FHA mortgage | Struggling to pay mortgage | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | WELLS FARGO & COMPANY | GA | 30,058 | null | Consent not provided | Web | 01/21/23 | Closed with explanation | Yes | null | 6,463,219 |
08/31/22 | Mortgage | Conventional home mortgage | Struggling to pay mortgage | null | CFPB closed a previous complain without chance to answer, loan company did never send any documentation about the fraud their are committing.
The previous letter send XX/XX/2022 thru CFPB portal did not response all customer demands, without resolving this issue, loan company are committing fraud adding balance to a m... | Company has responded to the consumer and the CFPB and chooses not to provide a public response | LoanCare, LLC | FL | 33,837 | null | Consent provided | Web | 08/31/22 | Closed with explanation | Yes | null | 5,935,942 |
02/23/23 | Mortgage | FHA mortgage | Closing on a mortgage | null | null | Company believes it acted appropriately as authorized by contract or law | Shellpoint Partners, LLC | GA | 30,294 | null | null | Web | 02/23/23 | Closed with explanation | Yes | null | 6,600,658 |
02/20/23 | Mortgage | Conventional home mortgage | Struggling to pay mortgage | null | null | null | SANTANDER HOLDINGS USA, INC. | MI | 49,017 | Older American | null | Web | 02/20/23 | In progress | Yes | null | 6,589,940 |
02/18/23 | Mortgage | FHA mortgage | Trouble during payment process | null | null | null | Rocket Mortgage, LLC | SC | 29,697 | null | null | Web | 02/18/23 | Closed with explanation | Yes | null | 6,589,454 |
02/18/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | null | GUARANTEED RATE INC. | CA | 94,401 | null | null | Web | 02/18/23 | Closed with explanation | Yes | null | 6,588,581 |
02/20/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | null | PNC Bank N.A. | UT | 84,025 | null | null | Web | 02/20/23 | Closed with explanation | Yes | null | 6,595,016 |
02/28/23 | Mortgage | VA mortgage | Struggling to pay mortgage | null | null | null | MONEY SOURCE, THE | TN | 37,830 | Servicemember | null | Web | 02/28/23 | Closed with explanation | Yes | null | 6,622,098 |
02/21/23 | Mortgage | FHA mortgage | Trouble during payment process | null | null | null | PARAMOUNT RESIDENTIAL MORTGAGE GROUP | IN | 47,130 | null | null | Web | 02/21/23 | In progress | Yes | null | 6,598,400 |
02/09/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | null | MONEY SOURCE, THE | AA | 34,072 | null | null | Web | 02/09/23 | Closed with explanation | Yes | null | 6,550,307 |
02/07/23 | Mortgage | VA mortgage | Struggling to pay mortgage | null | null | Company believes it acted appropriately as authorized by contract or law | UNITED SERVICES AUTOMOBILE ASSOCIATION | VA | 23,435 | Older American, Servicemember | Consent not provided | Web | 02/07/23 | Closed with explanation | Yes | null | 6,535,218 |
01/14/23 | Mortgage | Conventional home mortgage | Applying for a mortgage or refinancing an existing mortgage | null | null | null | EQUIFAX, INC. | IL | 60,099 | null | null | Web | 02/06/23 | Closed with explanation | Yes | null | 6,439,286 |
01/27/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | null | Santander Consumer USA Holdings Inc. | MO | 63,052 | null | null | Web | 01/27/23 | Untimely response | No | null | 6,496,199 |
01/11/23 | Mortgage | Conventional home mortgage | Struggling to pay mortgage | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | WELLS FARGO & COMPANY | VA | 24,523 | Older American, Servicemember | null | Phone | 01/11/23 | Closed with explanation | Yes | null | 6,427,803 |
01/31/23 | Mortgage | Conventional home mortgage | Applying for a mortgage or refinancing an existing mortgage | null | null | null | SELECT PORTFOLIO SERVICING, INC. | CA | 93,001 | Servicemember | null | Web | 02/23/23 | In progress | Yes | null | 6,510,007 |
02/21/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | TRUIST FINANCIAL CORPORATION | TX | 75,089 | null | null | Web | 02/21/23 | Closed with explanation | Yes | null | 6,599,211 |
02/10/23 | Mortgage | FHA mortgage | Struggling to pay mortgage | null | null | null | RUSHMORE LOAN MANAGEMENT SERVICES LLC | NM | 88,310 | Servicemember | null | Web | 02/10/23 | Closed with explanation | Yes | null | 6,557,316 |
02/12/23 | Mortgage | Conventional home mortgage | Struggling to pay mortgage | null | I filed a complaint with CFPB in XXXX of XXXX and did not get a satisfactory outcome. CFPB Complaint ID : XXXX I did speak with XXXX from the CFPB on XX/XX/XXXX and she looked at my case. She told me to File the complaint with OCC, FTC Fraud Department and my states AG Office. Since then, I have filed complaints with t... | Company has responded to the consumer and the CFPB and chooses not to provide a public response | NEW YORK COMMUNITY BANCORP INC | NC | 27,410 | null | Consent provided | Web | 02/12/23 | Closed with explanation | Yes | null | 6,562,562 |
02/09/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | I filed a complaint with the CFPB about Wells Fargo 's handling of my mortgage concerning the covid 19 motgage payment suspension period, I complained that Wells Fargo added money to my mortgage, money that I did not borrow, but a penalty for using the Covid mortgage payment suspension. Wells Fargo 's answer was to cre... | Company has responded to the consumer and the CFPB and chooses not to provide a public response | WELLS FARGO & COMPANY | NJ | 7,005 | Older American | Consent provided | Web | 02/09/23 | Closed with explanation | Yes | null | 6,550,930 |
02/26/23 | Mortgage | VA mortgage | Incorrect information on your report | null | null | null | PENNYMAC LOAN SERVICES, LLC. | NC | 28,590 | null | null | Web | 02/26/23 | Closed with explanation | Yes | null | 6,618,486 |
02/13/23 | Mortgage | Home equity loan or line of credit (HELOC) | Applying for a mortgage or refinancing an existing mortgage | null | Applied for regular mortgage through Bank of America, and on the application was denied due to lien on my current mortgage, but this is false. I do t have any liens on my current mortgage. They did a hard credit check, and was directed to call their mortgage specialist. So, basically the Bank of America home lending De... | Company has responded to the consumer and the CFPB and chooses not to provide a public response | BANK OF AMERICA, NATIONAL ASSOCIATION | TX | 77,459 | null | Consent provided | Web | 02/13/23 | Closed with explanation | Yes | null | 6,562,028 |
12/10/22 | Mortgage | Home equity loan or line of credit (HELOC) | Trouble during payment process | null | null | null | Fidelity National Financial, Inc | IL | 60,457 | Older American | null | Web | 02/22/23 | Closed with explanation | Yes | null | 6,304,355 |
02/07/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | null | JPMORGAN CHASE & CO. | MD | 21,029 | null | null | Web | 02/07/23 | Closed with explanation | Yes | null | 6,542,053 |
02/06/23 | Mortgage | Conventional home mortgage | Closing on a mortgage | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | TRUIST FINANCIAL CORPORATION | FL | 34,223 | null | null | Referral | 02/07/23 | Closed with non-monetary relief | Yes | null | 6,542,056 |
02/08/23 | Mortgage | FHA mortgage | Applying for a mortgage or refinancing an existing mortgage | null | To whom it may concern, I am contacting you to file a complaint against Freedom Mortgage Corporation. I have been dealing with this company since XX/XX/XXXX after my father passed away. Unfortunately, the process with Freedom mortgage continues to get worse instead of better. From the moment my father passed, I have be... | Company has responded to the consumer and the CFPB and chooses not to provide a public response | Freedom Mortgage Company | FL | 33,317 | null | Consent provided | Web | 02/08/23 | Closed with explanation | Yes | null | 6,547,139 |
02/08/23 | Mortgage | VA mortgage | Struggling to pay mortgage | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | WELLS FARGO & COMPANY | AR | 72,653 | Older American, Servicemember | Consent not provided | Web | 02/08/23 | Closed with explanation | Yes | null | 6,546,377 |
02/02/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | null | FIFTH THIRD FINANCIAL CORPORATION | OH | 44,121 | null | null | Postal mail | 02/02/23 | In progress | Yes | null | 6,520,112 |
02/16/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | null | PENNYMAC LOAN SERVICES, LLC. | TX | 75,070 | Servicemember | null | Web | 02/16/23 | Closed with explanation | Yes | null | 6,582,063 |
02/13/23 | Mortgage | VA mortgage | Incorrect information on your report | null | Midland Mortgage is reporting my account as late, and missed payments for the months of XX/XX/XXXX and XX/XX/XXXX, despite the issue being a problem on their end. We were previously reported as late for several months at the end of last year and disputed it with XXXX in XX/XX/XXXX. Midland then confirmed that we were n... | Company has responded to the consumer and the CFPB and chooses not to provide a public response | MIDFIRST BANK | FL | 34,233 | Servicemember | Consent provided | Web | 02/13/23 | Closed with explanation | Yes | null | 6,565,917 |
02/01/23 | Mortgage | VA mortgage | Applying for a mortgage or refinancing an existing mortgage | null | null | Company disputes the facts presented in the complaint | Ozark Mountain Mortgage, LLC | AR | 72,519 | Servicemember | null | Web | 02/28/23 | Closed with monetary relief | Yes | null | 6,515,776 |
02/08/23 | Mortgage | Conventional home mortgage | Struggling to pay mortgage | null | null | null | PENNYMAC LOAN SERVICES, LLC. | FL | 33,186 | null | null | Phone | 02/08/23 | Closed with explanation | Yes | null | 6,547,778 |
02/18/23 | Mortgage | Conventional home mortgage | Closing on a mortgage | null | null | null | Fidelity National Financial, Inc | GA | 30,064 | null | null | Web | 02/18/23 | Closed with explanation | Yes | null | 6,589,121 |
01/30/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | I own a home in XXXXXXXX XXXX, and the mortgage is serviced by Specialized Loan Servicing LLC since XXXX. I have maintained homeowners property insurance without an escrow since XXXX. In XXXX, I purchased homeowners property insurance from XXXX XXXX with a expiration date of XX/XX/XXXX. Prior to XX/XX/XXXX, I did not r... | Company has responded to the consumer and the CFPB and chooses not to provide a public response | Specialized Loan Servicing Holdings LLC | MI | 48,228 | Servicemember | Consent provided | Web | 01/30/23 | Closed with explanation | Yes | null | 6,504,843 |
01/30/23 | Mortgage | Other type of mortgage | Struggling to pay mortgage | null | null | null | WELLS FARGO & COMPANY | UT | 84,010 | null | Other | Web | 01/30/23 | In progress | Yes | null | 6,504,815 |
02/22/23 | Mortgage | FHA mortgage | Struggling to pay mortgage | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | U.S. BANCORP | AZ | 85,226 | null | null | Web | 02/22/23 | Closed with explanation | Yes | null | 6,596,585 |
02/27/23 | Mortgage | FHA mortgage | Trouble during payment process | null | null | null | Caliber Home Loans, Inc. | TX | 75,035 | null | null | Web | 02/27/23 | Closed with explanation | Yes | null | 6,622,530 |
02/21/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | Freedom Mortgage Company | IL | 60,062 | Older American | null | Web | 02/21/23 | Closed with explanation | Yes | null | 6,597,174 |
02/24/23 | Mortgage | Home equity loan or line of credit (HELOC) | Applying for a mortgage or refinancing an existing mortgage | null | null | null | GATEWAY FIRST BANK | CA | 94,605 | null | null | Phone | 02/25/23 | In progress | Yes | null | 6,611,459 |
02/16/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | null | Caliber Home Loans, Inc. | NY | 11,004 | null | null | Web | 02/16/23 | In progress | Yes | null | 6,574,562 |
02/19/23 | Mortgage | Conventional home mortgage | Struggling to pay mortgage | null | null | null | WELLS FARGO & COMPANY | MD | 20,636 | null | null | Web | 02/19/23 | In progress | Yes | null | 6,591,570 |
02/20/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | Freedom Mortgage Company | AZ | 85,012 | null | null | Web | 02/20/23 | Closed with explanation | Yes | null | 6,590,061 |
02/07/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | null | United Shore Financial Services, LLC | CA | 91,915 | null | null | Web | 02/07/23 | Closed with explanation | Yes | null | 6,541,801 |
02/03/23 | Mortgage | FHA mortgage | Trouble during payment process | null | null | null | CARRINGTON MORTGAGE SERVICES, LLC | MI | 49,348 | null | null | Web | 02/04/23 | Closed with explanation | Yes | null | 6,528,031 |
02/09/23 | Mortgage | Other type of mortgage | Trouble during payment process | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | Freedom Mortgage Company | CA | 95,127 | null | null | Web | 02/09/23 | Closed with explanation | Yes | null | 6,545,180 |
02/13/23 | Mortgage | Conventional home mortgage | Closing on a mortgage | null | null | null | NATIONSTAR MORTGAGE LLC | OH | 44,730 | Older American | null | Web | 02/13/23 | Closed with explanation | Yes | null | 6,568,192 |
02/07/23 | Mortgage | FHA mortgage | Closing on a mortgage | null | null | null | CountryPlace Acceptance Corporation | TX | 78,602 | null | null | Web | 02/07/23 | Closed with explanation | Yes | null | 6,541,266 |
02/25/23 | Mortgage | FHA mortgage | Trouble during payment process | null | null | null | AmeriHome Mortgage Company, LLC | AL | 35,217 | null | null | Web | 02/26/23 | In progress | Yes | null | 6,615,893 |
02/21/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | U.S. BANCORP | MD | 20,886 | null | null | Web | 02/21/23 | Closed with monetary relief | Yes | null | 6,598,151 |
02/17/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | Specialized Loan Servicing Holdings LLC | TX | 76,227 | null | null | Web | 02/17/23 | Closed with explanation | Yes | null | 6,585,101 |
02/23/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | LoanCare, LLC | MN | 55,902 | Servicemember | null | Web | 02/23/23 | Closed with explanation | Yes | null | 6,609,922 |
01/28/23 | Mortgage | Other type of mortgage | Trouble during payment process | null | null | null | NATIONSTAR MORTGAGE LLC | NM | 87,120 | Older American, Servicemember | null | Web | 01/28/23 | Closed with explanation | Yes | null | 6,500,323 |
02/17/23 | Mortgage | Conventional home mortgage | Struggling to pay mortgage | null | null | null | WELLS FARGO & COMPANY | NY | 10,014 | null | Other | Web | 02/17/23 | In progress | Yes | null | 6,585,056 |
02/07/23 | Mortgage | FHA mortgage | Applying for a mortgage or refinancing an existing mortgage | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | M&T BANK CORPORATION | NJ | 7,052 | null | null | Phone | 02/07/23 | Closed with explanation | Yes | null | 6,541,533 |
02/02/23 | Mortgage | VA mortgage | Trouble during payment process | null | We have had multiple issues with our escrow account through LoanCare and XXXX XXXX. They are by far the worst servicing company I have ever experienced, through over 5 separate mortgages we've had. First, they refunded us $ XXXX from our account that needed to be used for taxes. When the taxes came to be paid, we waite... | Company has responded to the consumer and the CFPB and chooses not to provide a public response | LoanCare, LLC | FL | 33,629 | Servicemember | Consent provided | Web | 02/02/23 | Closed with explanation | Yes | null | 6,531,720 |
02/17/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | null | Selene Holdings LLC | FL | 33,309 | null | null | Web | 02/17/23 | In progress | Yes | null | 6,585,077 |
02/21/23 | Mortgage | Home equity loan or line of credit (HELOC) | Applying for a mortgage or refinancing an existing mortgage | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | WELLS FARGO & COMPANY | MD | 20,904 | null | null | Web | 02/22/23 | Closed with explanation | Yes | null | 6,597,094 |
02/14/23 | Mortgage | Other type of mortgage | Closing on a mortgage | null | I was a previous XXXX XXXX at Flagstar Bank. I was laid off Tuesday XX/XX/XXXX. Shut out from helping close any loans I was working on. Will only be paid on loans closed by end of XX/XX/2023. Yet my clients have not been contacted, their loans are not moving forward. The company will not give me updates. And the clien... | Company has responded to the consumer and the CFPB and chooses not to provide a public response | NEW YORK COMMUNITY BANCORP INC | CA | 95,762 | null | Consent provided | Web | 02/14/23 | Closed with explanation | Yes | null | 6,572,618 |
02/07/23 | Mortgage | Conventional home mortgage | Applying for a mortgage or refinancing an existing mortgage | null | XXXX XXXX, I began the process of refinancing my home through Wells Fargo ( WF ). Currently, they are my mortgage company. I was told I needed to have the home appraised and the cost would be {$600.00}. I paid and in XX/XX/XXXX the home was appraised. The Valuation Report was sent to Wells Fargo for an underwriting rev... | Company has responded to the consumer and the CFPB and chooses not to provide a public response | WELLS FARGO & COMPANY | VA | 22,314 | null | Consent provided | Web | 02/07/23 | Closed with explanation | Yes | null | 6,535,021 |
02/14/23 | Mortgage | Conventional home mortgage | Struggling to pay mortgage | null | null | Company believes it acted appropriately as authorized by contract or law | Shellpoint Partners, LLC | CA | 92,651 | null | Consent not provided | Web | 02/14/23 | Closed with explanation | Yes | null | 6,569,350 |
02/08/23 | Mortgage | FHA mortgage | Trouble during payment process | null | null | null | NATIONSTAR MORTGAGE LLC | NJ | 8,879 | null | null | Web | 02/08/23 | In progress | Yes | null | 6,547,756 |
02/09/23 | Mortgage | Home equity loan or line of credit (HELOC) | Applying for a mortgage or refinancing an existing mortgage | null | null | null | HUNTINGTON NATIONAL BANK, THE | PA | 15,229 | null | null | Web | 02/09/23 | Closed with explanation | Yes | null | 6,552,545 |
02/02/23 | Mortgage | FHA mortgage | Struggling to pay mortgage | null | null | null | Specialized Loan Servicing Holdings LLC | GA | 30,152 | Older American | null | Web | 02/02/23 | In progress | Yes | null | 6,531,988 |
02/15/23 | Mortgage | Conventional home mortgage | Incorrect information on your report | null | null | null | TRANSUNION INTERMEDIATE HOLDINGS, INC. | IL | 60,564 | null | null | Web | 02/15/23 | In progress | Yes | null | 6,572,047 |
02/09/23 | Mortgage | VA mortgage | Trouble during payment process | null | null | null | WELLS FARGO & COMPANY | TN | 38,574 | Servicemember | null | Web | 02/09/23 | In progress | Yes | null | 6,552,365 |
02/21/23 | Mortgage | Home equity loan or line of credit (HELOC) | Applying for a mortgage or refinancing an existing mortgage | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | BANK OF AMERICA, NATIONAL ASSOCIATION | CA | 91,362 | null | Consent not provided | Web | 02/21/23 | Closed with explanation | Yes | null | 6,598,903 |
02/08/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | Freedom Mortgage Company | IL | 60,619 | null | null | Postal mail | 02/08/23 | Closed with explanation | Yes | null | 6,547,535 |
02/14/23 | Mortgage | VA mortgage | Struggling to pay mortgage | null | On or about XX/XX/XXXX, I started the process to obtain a loan modification. The loan modification is still being worked as of XX/XX/XXXX. On that date I submitted the most recently requested documents to Freedom Mortgages Loss Mitigation Department. I have complied with every request that has been made by the Loss Mit... | Company has responded to the consumer and the CFPB and chooses not to provide a public response | Freedom Mortgage Company | FL | 32,127 | Servicemember | Consent provided | Web | 02/14/23 | Closed with explanation | Yes | null | 6,569,055 |
02/21/23 | Mortgage | Reverse mortgage | Applying for a mortgage or refinancing an existing mortgage | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | Finance of America Holdings LLC | NJ | 7,758 | null | null | Phone | 02/21/23 | Closed with explanation | Yes | null | 6,597,443 |
12/21/22 | Mortgage | Home equity loan or line of credit (HELOC) | Trouble during payment process | null | null | null | Rushmore Service Center, LLC | NY | 13,662 | Older American, Servicemember | null | Phone | 12/21/22 | Untimely response | No | null | 6,349,585 |
03/03/23 | Mortgage | Home equity loan or line of credit (HELOC) | Closing on a mortgage | null | null | null | FIFTH THIRD FINANCIAL CORPORATION | KS | 67,460 | Older American | null | Phone | 03/03/23 | Closed with non-monetary relief | Yes | null | 6,644,117 |
02/01/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | I have a wells fargo mortgage that was opened in XX/XX/2011. Unfortunately, I am one of the over XXXX XXXX wells fargo customers whose mortgage account and life has been negatively impacted by their constant unjust and unethical business mortgage practices. This CFPB claim is being filed to request my inclusion in the ... | Company has responded to the consumer and the CFPB and chooses not to provide a public response | WELLS FARGO & COMPANY | FL | 34,695 | null | Consent provided | Web | 02/01/23 | Closed with explanation | Yes | null | 6,509,371 |
02/17/23 | Mortgage | Other type of mortgage | Applying for a mortgage or refinancing an existing mortgage | null | null | Company believes it acted appropriately as authorized by contract or law | SELECT PORTFOLIO SERVICING, INC. | PA | 17,222 | null | null | Web | 02/17/23 | Closed with explanation | Yes | null | 6,586,064 |
02/10/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | null | CARDINAL FINANCIAL COMPANY | WI | 53,223 | Older American | null | Web | 02/10/23 | Closed with explanation | Yes | null | 6,550,124 |
02/15/23 | Mortgage | Conventional home mortgage | Applying for a mortgage or refinancing an existing mortgage | null | null | null | Rocket Mortgage, LLC | GA | 30,039 | Older American | null | Web | 02/15/23 | Closed with explanation | Yes | null | 6,574,905 |
02/21/23 | Mortgage | Conventional home mortgage | Applying for a mortgage or refinancing an existing mortgage | null | null | null | WELLS FARGO & COMPANY | CA | 94,803 | null | null | Web | 02/21/23 | In progress | Yes | null | 6,597,525 |
01/18/23 | Mortgage | Conventional home mortgage | Applying for a mortgage or refinancing an existing mortgage | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | NEW YORK COMMUNITY BANCORP INC | MO | 63,375 | null | Consent not provided | Web | 01/18/23 | Closed with explanation | Yes | null | 6,453,467 |
02/07/23 | Mortgage | Conventional home mortgage | Trouble during payment process | null | null | null | MONEY SOURCE, THE | KS | 67,226 | null | null | Web | 02/07/23 | Closed with explanation | Yes | null | 6,543,718 |
02/28/23 | Mortgage | FHA mortgage | Trouble during payment process | null | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | LoanCare, LLC | IL | 60,411 | null | Consent not provided | Web | 03/01/23 | Closed with explanation | Yes | null | 6,627,861 |
03/02/23 | Mortgage | VA mortgage | Trouble during payment process | null | null | Company believes it acted appropriately as authorized by contract or law | Village Capital & Investment LLC | AZ | 85,326 | Servicemember | null | Web | 03/02/23 | Closed with explanation | Yes | null | 6,632,723 |
End of preview. Expand in Data Studio
README.md exists but content is empty.
- Downloads last month
- 6