unstructuredio/SCORE-Bench · Datasets at Hugging Face

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As part of PPA, all FEHB health plans must administer the annual CAHPS survey to provide customer service data. OPM needs specialized technical expertise to support the PPA effort. Specifically needed is CAHPS subject matter expertise, data preparation, data collection, verification, and reporting, invoicing FEHB Plans, and presenting data findings. Given the importance of hearing customer service feedback and OPM’s role in serving the FEHB member population, it is critical to have the latest information on CAHPS data, trends, and subject matter expertise. It is also necessary to bill the FEHB Carriers directly for the project work.

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5. PERIOD AND PLACE OF PERFORMANCE:
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1. Base Period
a. Required start date: November 16, 2020
2. Options
a. Total number of options: 4
b. Number of days for each option: 365
3. There are no geographic or location limitations for the service being requested. Service will be performed at offeror worksite.

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6. PERFORMANCE OBJECTIVES:
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Task requirements include the following:
1. Data Preparation
a. Provide project status reports to OPM every two weeks from May 1ˢᵗ to September 30ᵗʰ to include the status of plans (by name and ID) reporting or not reporting data and the completeness of data received. In addition, the status reports will include a description of the survey findings to date and any outstanding issues that may affect timely completion of the project.

b. Develop and present a detailed survey data collection work plan and timeline for collection the plans survey results to include:

i. Data logging & follow-up (tracking receipt/non-receipt of plans survey data)
ii. Data processing & quality control (verify accuracy and provide corrections where needed)
iii. Data analysis (according to NCQA/CAHPS protocols, and OPM specifications);
iv. Schedule for reporting data to OPM; and
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5. Data Findings Presentation
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a. Provide an oral presentation to OPM on the findings of the survey. The presentation will include:
i. The data collection process;
a. Differences in results for plans surveying through email versus phone responses
ii. Any changes in protocol or the CAHPS survey
iii. Considerations and recommendations for next annual CAHPS cycle.
iv. The results of the survey for adult members including (but is not limited to):
a. Number of FEHB health plans reporting and unique data sets,
b. Summary of FEHB health plan performance scores
c. Information regarding calculated compound scores, overall averages, and analyses by product type or similar breakdown,
d. Trends over time at the national level,
e. National averages by product type using Quality Compass benchmarks,
f. Drivers of satisfaction,
g. Response rate analysis,
h. Demographic analyses,
i. Weighted FEHB averages,
j. Effectiveness of Care scores and analyses,
k. Measure correlations
l. Insights related to the data

b. Provide a comprehensive Technical Report detailing how the survey was conducted and a full report on the survey findings. The report shall include:
i. A discussion of the data that is available and the guidelines used for various calculations
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ENRON CORP.
Table 1 - Earnings Summary
(Unaudited: in millions except per share data)
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Quarter Ended December 31, Year Ended December 31,
1999 1998 1999 1998
Revenues
Transportation and Distribution:
Gas Pipeline Group $ 181 $ 170 $ 653 $ 653
Portland General 377 327 1,379 1,196
Wholesale Energy Operations and Services 10,774 6,618 37,125 27,725
Retail Energy Services 468 322 1,720 1,072
Exploration and Production (a) - 230 526 884
Corporate and Other (including intercompany eliminations) (145) 35 (609) (270)
Total Revenues $ 11,655 $ 7,702 $ 40,794 $ 31,260
After tax results
Net income excluding nonrecurring items $ 255 $ 171 $ 953 $ 698
Nonrecurring Items:
Gain on sale of EOG stock - 45 345 45
Charges related to MTBE asset - (40) (278) (40)
Cumulative effect of accounting changes - - (131) -
Net income $ 255 $ 176 $ 889 $ 703
Earnings (loss) per share (diluted) (b)
EPS (diluted) excluding nonrecurring items $ 0.30 $ 0.24 $ 1.17 $ 1.00
Nonrecurring items:
Gain on sale of EOG stock - 0.07 0.45 0.07
Charges related to MTBE asset - (0.06) (0.36) (0.06)
Cumulative effect of accounting changes - - (0.17) -
EPS (diluted) $ 0.30 $ 0.25 $ 1.09 $ 1.01
Average shares outstanding (diluted) (b) 779.1 716.4 769.0 695.3
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(a) Reflects results of Enron Oil & Gas through August 16, 1999, date of share exchange transaction.
(b) Shares outstanding and EPS amounts have been restated to reflect the two-for-one common stock split that was effective August 13, 1999.

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21/93

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3

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As part of PPA, all FEHB health plans must administer the annual CAHPS survey to provide customer service data. OPM needs specialized technical expertise to support the PPA effort. Specifically needed is CAHPS subject matter expertise, data preparation, data collection, verification, and reporting, invoicing FEHB Plans, and presenting data findings. Given the importance of hearing customer service feedback and OPM’s role in serving the FEHB member population, it is critical to have the latest information on CAHPS data, trends, and subject matter expertise. It is also necessary to bill the FEHB Carriers directly for the project work.

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5. PERIOD AND PLACE OF PERFORMANCE:

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1. Base Period

a. Required start date: November 16, 2020

2. Options

a. Total number of options: 4

b. Number of days for each option: 365

3. There are no geographic or location limitations for the service being requested. Service will be performed at offeror worksite.

--------------------------------------------------- Unstructured Sub-Title Begin

6. PERFORMANCE OBJECTIVES:

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Task requirements include the following:

1. Data Preparation

a. Provide project status reports to OPM every two weeks from May 1ˢᵗ to September 30ᵗʰ to include the status of plans (by name and ID) reporting or not reporting data and the completeness of data received. In addition, the status reports will include a description of the survey findings to date and any outstanding issues that may affect timely completion of the project.

b. Develop and present a detailed survey data collection work plan and timeline for collection the plans survey results to include:

i. Data logging & follow-up (tracking receipt/non-receipt of plans survey data)

ii. Data processing & quality control (verify accuracy and provide corrections where needed)

iii. Data analysis (according to NCQA/CAHPS protocols, and OPM specifications);

iv. Schedule for reporting data to OPM; and

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5. Data Findings Presentation

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a. Provide an oral presentation to OPM on the findings of the survey. The presentation will include:

i. The data collection process;

a. Differences in results for plans surveying through email versus phone responses

ii. Any changes in protocol or the CAHPS survey

iii. Considerations and recommendations for next annual CAHPS cycle.

iv. The results of the survey for adult members including (but is not limited to):

a. Number of FEHB health plans reporting and unique data sets,

b. Summary of FEHB health plan performance scores

c. Information regarding calculated compound scores, overall averages, and analyses by product type or similar breakdown,

d. Trends over time at the national level,

e. National averages by product type using Quality Compass benchmarks,

f. Drivers of satisfaction,

g. Response rate analysis,

h. Demographic analyses,

i. Weighted FEHB averages,

j. Effectiveness of Care scores and analyses,

k. Measure correlations

l. Insights related to the data

b. Provide a comprehensive Technical Report detailing how the survey was conducted and a full report on the survey findings. The report shall include:

i. A discussion of the data that is available and the guidelines used for various calculations

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ENRON CORP.

Table 1 - Earnings Summary

(Unaudited: in millions except per share data)

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Quarter Ended December 31, Year Ended December 31,

1999 1998 1999 1998

Revenues

Transportation and Distribution:

Gas Pipeline Group $ 181 $ 170 $ 653 $ 653

Portland General 377 327 1,379 1,196

Wholesale Energy Operations and Services 10,774 6,618 37,125 27,725

Retail Energy Services 468 322 1,720 1,072

Exploration and Production (a) - 230 526 884

Corporate and Other (including intercompany eliminations) (145) 35 (609) (270)

Total Revenues $ 11,655 $ 7,702 $ 40,794 $ 31,260

After tax results

Net income excluding nonrecurring items $ 255 $ 171 $ 953 $ 698

Nonrecurring Items:

Gain on sale of EOG stock - 45 345 45

Charges related to MTBE asset - (40) (278) (40)

Cumulative effect of accounting changes - - (131) -

Net income $ 255 $ 176 $ 889 $ 703

Earnings (loss) per share (diluted) (b)

EPS (diluted) excluding nonrecurring items $ 0.30 $ 0.24 $ 1.17 $ 1.00

Nonrecurring items:

Gain on sale of EOG stock - 0.07 0.45 0.07

Charges related to MTBE asset - (0.06) (0.36) (0.06)

Cumulative effect of accounting changes - - (0.17) -

EPS (diluted) $ 0.30 $ 0.25 $ 1.09 $ 1.01

Average shares outstanding (diluted) (b) 779.1 716.4 769.0 695.3

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(a) Reflects results of Enron Oil & Gas through August 16, 1999, date of share exchange transaction.

(b) Shares outstanding and EPS amounts have been restated to reflect the two-for-one common stock split that was effective August 13, 1999.