Datasets:
review_id int32 | app string | score int64 | review_text string | review_date timestamp[ns] | thumbs_up int64 | replied int8 | reply_text string | reply_date timestamp[ns] | time_to_reply(h) float64 | app_version_head string | app_version_detail string | review_sentiment float64 | review_sentiment_label string | Consistent int64 | reply_sentiment float64 | reply_sentiment_label string | topic_id_ALL int64 | topic_label_ALL string | topic_prob_ALL float64 | topic_id_NEG float64 | topic_label_NEG string | topic_prob_NEG float64 | topic_id_POS float64 | topic_label_POS string | topic_prob_POS float64 | stratify_key string |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
451,306 | Barclays | 5 | New update app is great and now even better. | 2019-01-06T09:45:20 | 0 | 0 | null | null | null | 1 | 77 | 0.7906 | positive | 1 | null | undefined | 1 | Updates, Crashes & Performance | 0.571428 | null | null | null | 5 | Updates & Support | 0.583221 | positive_Updates, Crashes & Performance |
328,747 | Barclays | 1 | Terrible I hate this app it never works always crashes hopefully find a new bank , I had alot of issues setting up , the contactless payments often fail, I'll be deleting this app and going back to online banking | 2022-10-10T11:45:48 | 0 | 0 | null | null | null | 2 | 67.0 | -0.8225 | negative | 1 | null | undefined | 1 | Updates, Crashes & Performance | 0.663936 | 1 | Payments & Cards | 0.906887 | null | null | null | negative_Updates, Crashes & Performance |
33,458 | Santander | 5 | Very handy to use | 2021-04-15T16:29:33 | 0 | 1 | Thanks a lot for the kind words, Liam. We really appreciate it! ^TC | 2021-04-15T16:32:17 | 0.05 | 4 | 15.0 (2) | 0 | neutral | 1 | 0.862 | positive | -1 | Undefined | 0 | null | null | null | null | null | null | neutral_Undefined |
150,749 | LLoyds | 2 | It's a nightmare trying to make sure I give the right login details and codes to make a payment | 2023-09-08T12:52:13 | 0 | 0 | null | null | null | 120 | 51 | 0.3182 | positive | 1 | null | undefined | 4 | Support & Access | 0.761204 | 0 | Login & Security | 0.752241 | null | null | null | positive_Support & Access |
564,222 | Revolut | 5 | The app is not always intuitive, but good option for if you travel a lot. | 2024-10-14T21:45:26 | 0 | 0 | null | null | null | 10 | 49 | 0.5927 | positive | 1 | null | undefined | 0 | Fees & Service & Travel | 0.461499 | null | null | null | 4 | Cards & Travel | 0.832877 | positive_Fees & Service & Travel |
18,738 | Santander | 5 | I love this experience nether had a problem all working fine everytime I use it | 2023-10-22T13:02:13 | 0 | 1 | Thanks for the review, Mark! ^MS | 2023-10-22T13:14:34 | 0.21 | 4 | 26.0 (12) | 0.5106 | positive | 1 | 0.4926 | positive | 1 | Updates, Crashes & Performance | 0.472522 | null | null | null | 5 | Updates & Support | 0.720491 | positive_Updates, Crashes & Performance |
401,667 | Barclays | 5 | Excellent service. Customer service was also excellent very helpful and friendly. Top marks for Barclays 👍 | 2020-04-28T18:05:40 | 0 | 0 | null | null | null | 2 | 16 | 0.9409 | positive | 1 | null | undefined | 0 | Fees & Service & Travel | 0.581737 | null | null | null | 0 | Usability | 0.796354 | positive_Fees & Service & Travel |
440,977 | Barclays | 5 | very good | 2019-04-15T23:27:09 | 0 | 0 | null | null | null | 1 | 87 | 0.4927 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
583,996 | Revolut | 5 | love it | 2024-04-08T06:00:34 | 0 | 0 | null | null | null | 10 | 22.4 | 0.6369 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
430,981 | Barclays | 5 | excellent post | 2019-07-09T07:48:49 | 0 | 0 | null | null | null | 1 | 94 | 0.5719 | positive | 1 | null | undefined | 2 | Login, Navigation & Functionality Issues | 0.570928 | null | null | null | 3 | Investments | 0.581989 | positive_Login, Navigation & Functionality Issues |
763,187 | Revolut | 5 | its very good. | 2019-02-22T01:31:59 | 0 | 0 | null | null | null | 5 | 34.1 | 0.4927 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
437,166 | Barclays | 5 | Thanka so so much for letting me know of the payment prob. Now it s done | 2019-05-18T13:55:57 | 0 | 0 | null | null | null | 1 | 89 | 0 | neutral | 1 | null | undefined | 6 | Cards & Payments | 0.571082 | null | null | null | 5 | Updates & Support | 0.79079 | neutral_Cards & Payments |
104,121 | HSBC | 1 | This is really bad! I used to have this app and now it says I can't use it because my device is not compatible. I can't afford to keep buying new devices every time the app updates. Please change it back and make it more accessible for everyone! | 2020-12-14T11:35:56 | 3 | 1 | Thanks for the review Kathryn. The updates include the latest improvements to the app but we appreciate your comments. ^Michele | 2020-12-24T10:39:03 | 239.05 | null | null | -0.4726 | negative | 0 | 0.7311 | positive | -1 | Undefined | 0 | null | null | null | null | null | null | negative_Undefined |
598,182 | Revolut | 5 | Very easy to use. Immediate transfer | 2023-11-17T13:04:30 | 0 | 0 | null | null | null | 10 | 4.3 | 0.4927 | positive | 1 | null | undefined | 3 | Money Transfers & Payment Management | 0.785637 | null | null | null | 2 | Transactions & Money Mgmt | 0.721961 | positive_Money Transfers & Payment Management |
688,919 | Revolut | 5 | Top! | 2021-02-06T18:42:55 | 0 | 0 | null | null | null | 7 | 30.3 | 0.2714 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
367,717 | Barclays | 5 | Great app saves loads of time | 2021-04-22T19:07:07 | 0 | 0 | null | null | null | 2 | 37.0 | 0.6249 | positive | 1 | null | undefined | 3 | Money Transfers & Payment Management | 0.57025 | null | null | null | 1 | Features & Security | 0.581032 | positive_Money Transfers & Payment Management |
448,609 | Barclays | 5 | great app...so easy to use...briliant | 2019-02-13T10:21:42 | 0 | 0 | null | null | null | 1 | 83 | 0.7906 | positive | 1 | null | undefined | 3 | Money Transfers & Payment Management | 0.571429 | null | null | null | null | null | null | positive_Money Transfers & Payment Management |
430,205 | Barclays | 4 | Happy days easy use | 2019-07-16T19:24:14 | 0 | 0 | null | null | null | 1 | 94 | 0.765 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
595,250 | Revolut | 5 | Very good bank. | 2023-12-19T09:22:30 | 0 | 0 | null | null | null | 10 | 9.2 | 0.4927 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
65,724 | Santander | 5 | The app is easy to use and helpful. | 2018-09-17T07:15:45 | 0 | 0 | null | null | null | 4 | 1.0 (49) | 0.6908 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
471,702 | Barclays | 5 | Simple to you use and secure. | 2018-01-08T13:04:48 | 0 | 0 | null | null | null | 1 | 53 | 0.34 | positive | 1 | null | undefined | 3 | Money Transfers & Payment Management | 0.571426 | null | null | null | 2 | Transactions & Money Mgmt | 0.583333 | positive_Money Transfers & Payment Management |
803,478 | Monzo | 5 | has been a great banking app over the last couple years. great customer service too | 2021-04-19T17:41:09 | 0 | 1 | Hi there 👋 Thanks for your review! Oh no, we're so sorry for the trouble 😞 Something definitely doesn't seem right - can you try deleting and reinstalling the Monzo app to clear out any pesky bugs that could be causing this? 🐛 If this doesn't help, drop us an email at help@monzo.com, and we'll do all we can to help ... | 2021-04-19T16:39:44 | -1.02 | 3 | 78.0 | 0.8481 | positive | 1 | 0.6377 | positive | 0 | Fees & Service & Travel | 0.828103 | null | null | null | 0 | Usability | 0.637737 | positive_Fees & Service & Travel |
547,986 | Revolut | 4 | Generally positive apart from some charges when taking Euros from ATMs in Spain. I thought the whole point of having a Revolut card was to have fee free withdrawals when abroad | 2025-03-10T08:26:58 | 0 | 0 | null | null | null | 10 | 67 | 0.7003 | positive | 1 | null | undefined | 0 | Fees & Service & Travel | 0.763725 | null | null | null | 4 | Cards & Travel | 0.69675 | positive_Fees & Service & Travel |
340,964 | Barclays | 5 | Fantastic app. Couldn't live without it | 2022-04-19T03:13:09 | 0 | 0 | null | null | null | null | null | 0.5574 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
45,994 | Santander | 5 | It works... | 2020-01-18T20:46:38 | 0 | 0 | null | null | null | 4 | 9.0 (24) | 0 | neutral | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | neutral_Undefined |
303,919 | Barclays | 5 | Fast and easy to use. | 2024-01-31T07:26:03 | 0 | 0 | null | null | null | 2 | 88.2 | 0.4404 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
366,030 | Barclays | 5 | Its amazing | 2021-05-13T19:40:55 | 0 | 0 | null | null | null | 2 | 32.1 | 0.5859 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
760,155 | Revolut | 4 | Love love Revolut. | 2019-03-15T08:51:18 | 0 | 0 | null | null | null | 5 | 37 | 0.8555 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
629,963 | Revolut | 5 | Great. Big fan | 2022-11-30T09:16:53 | 0 | 0 | null | null | null | 8 | 80.3 | 0.7506 | positive | 1 | null | undefined | 0 | Fees & Service & Travel | 0.785177 | null | null | null | 1 | Features & Security | 0.791469 | positive_Fees & Service & Travel |
554,615 | Revolut | 5 | Iit is good but I am a beginner. So I am reading and watching trading videos to learn how to trade. | 2025-01-10T03:38:57 | 0 | 0 | null | null | null | 10 | 60.1 | 0.2382 | positive | 1 | null | undefined | 4 | Support & Access | 0.357697 | null | null | null | 3 | Investments | 0.73044 | positive_Support & Access |
29,184 | Santander | 5 | Happy | 2021-12-03T20:12:36 | 0 | 1 | We're delighted you are happy using our app Linda. Many thanks for this fantastic 5 star review, it is much appreciated! Have a great weekend! ^CM | 2021-12-04T08:01:58 | 11.82 | null | null | 0.5719 | positive | 1 | 0.9701 | positive | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
380,007 | Barclays | 5 | Excellent | 2020-12-06T11:45:45 | 0 | 0 | null | null | null | 2 | 31.2 | 0.5719 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
715,639 | Revolut | 5 | Very good | 2020-05-13T18:16:53 | 0 | 0 | null | null | null | 6 | 38.1 | 0.4927 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
382,888 | Barclays | 5 | this banking app from Barclays is awesome I'm totally loving the new notifications everytime money gets spent because now i can see if some has illegally obtained my details and started spending my money so then i can get it sorted and stopped with in minutes ty Barclays | 2020-11-08T10:25:40 | 0 | 0 | null | null | null | 2 | 30.0 | 0.8748 | positive | 1 | null | undefined | 3 | Money Transfers & Payment Management | 0.633446 | null | null | null | 5 | Updates & Support | 0.516381 | positive_Money Transfers & Payment Management |
688,882 | Revolut | 4 | Easy to use, fast processing I love it | 2021-02-07T10:41:38 | 0 | 0 | null | null | null | 7 | 34.3 | 0.7964 | positive | 1 | null | undefined | 5 | Transactions, Features & Usability | 0.571326 | null | null | null | 2 | Transactions & Money Mgmt | 0.580866 | positive_Transactions, Features & Usability |
190,530 | LLoyds | 5 | Perfect | 2020-11-27T11:31:26 | 0 | 0 | null | null | null | 62 | 02 | 0.5719 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
734,275 | Revolut | 5 | Great | 2019-10-17T09:47:49 | 0 | 0 | null | null | null | 6 | 12 | 0.6249 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
266,689 | Barclays | 5 | fraud prevention second to none. always alert. easy to use and customer friendly | 2025-08-29T09:00:21 | 0 | 0 | null | null | null | 3 | 14.0 | -0.5986 | negative | 1 | null | undefined | 4 | Support & Access | 0.467375 | null | null | null | 5 | Updates & Support | 0.57155 | negative_Support & Access |
565,027 | Revolut | 4 | Really it's very easy & secured. | 2024-10-07T22:29:59 | 0 | 0 | null | null | null | null | null | 0.7521 | positive | 1 | null | undefined | 0 | Fees & Service & Travel | 0.571356 | null | null | null | 2 | Transactions & Money Mgmt | 0.583171 | positive_Fees & Service & Travel |
13,708 | Santander | 2 | Slow and repetitive | 2024-05-12T12:14:26 | 1 | 0 | null | null | null | 5 | 3.0 | -0.25 | negative | 1 | null | undefined | 2 | Login, Navigation & Functionality Issues | 0.571253 | null | null | null | null | null | null | negative_Login, Navigation & Functionality Issues |
772,976 | Revolut | 5 | Does the job no fuss. | 2018-10-11T11:32:47 | 0 | 0 | null | null | null | 5 | 18 | -0.296 | negative | 1 | null | undefined | 5 | Transactions, Features & Usability | 0.571429 | null | null | null | 3 | Investments | 0.583333 | negative_Transactions, Features & Usability |
191,467 | LLoyds | 5 | Very happy wth online banking very easy and helpful thank you | 2020-11-05T16:25:04 | 0 | 0 | null | null | null | 62 | 02 | 0.8431 | positive | 1 | null | undefined | 4 | Support & Access | 0.571428 | null | null | null | null | null | null | positive_Support & Access |
122,812 | LLoyds | 4 | Mostly excellent | 2025-06-10T01:25:10 | 0 | 0 | null | null | null | 163 | 03 | 0.5719 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
223,081 | LLoyds | 2 | keeps crashing have to install unistall every time useless app | 2019-02-14T10:54:26 | 0 | 1 | Hello, sorry to hear you are having problems using the app. Please can you email mobileapps@lloydsbanking.com with the experience you are having making sure you reference this review and one of our team can investigate further. Claire | 2019-02-24T22:42:38 | 251.8 | 43 | 02 | -0.4215 | negative | 1 | 0.1531 | positive | 1 | Updates, Crashes & Performance | 0.714173 | 0 | Login & Security | 0.720884 | null | null | null | negative_Updates, Crashes & Performance |
612,893 | Revolut | 1 | It's very complicated and it's very difficult to deal with it. I don't recommend it to anyone | 2023-06-25T13:08:21 | 0 | 1 | Hi. We'd like to learn more about the experience that left you feeling this way about us. Please contact us via in-app chat by going to Help > Get more help and Contact us > Choose the topic on 'I need help with' > Then what is your issue > Chat with us. If you struggle to get a response via chat, you can also email us... | 2023-06-25T14:21:03 | 1.21 | 9 | 12 | -0.5998 | negative | 0 | 0.8858 | positive | -1 | Undefined | 0 | null | null | null | null | null | null | negative_Undefined |
413,595 | Barclays | 5 | Good | 2019-12-26T20:39:51 | 0 | 0 | null | null | null | 2 | 9 | 0.4404 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
296,427 | Barclays | 5 | Easy to use but cannot see any payments what you have set up on the calendar | 2024-05-19T17:08:50 | 0 | 0 | null | null | null | 2 | 93.0 | 0.2382 | positive | 1 | null | undefined | 5 | Transactions, Features & Usability | 0.785646 | null | null | null | 1 | Features & Security | 0.389655 | positive_Transactions, Features & Usability |
426,873 | Barclays | 5 | very handy app. | 2019-08-19T17:39:32 | 0 | 0 | null | null | null | 1 | 96 | 0 | neutral | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | neutral_Undefined |
87,839 | HSBC | 1 | annoying they keep asking for a review | 2023-12-14T10:26:01 | 0 | 0 | null | null | null | 3 | 40.12 | -0.4019 | negative | 1 | null | undefined | 4 | Support & Access | 0.82826 | 4 | Interface & Fees | 0.719794 | null | null | null | negative_Support & Access |
696,619 | Revolut | 4 | Reliable | 2020-12-01T19:04:09 | 0 | 0 | null | null | null | 7 | 27 | 0 | neutral | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | neutral_Undefined |
707,746 | Revolut | 5 | ❤️ | 2020-08-14T20:50:28 | 0 | 0 | null | null | null | 7 | 12.1 | 0 | neutral | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | neutral_Undefined |
32,183 | Santander | 5 | Easy to use. | 2021-06-03T17:50:59 | 0 | 1 | Thanks for taking the time to leave a 5 star review Rosie, much appreciated. ^GW | 2021-06-03T18:04:27 | 0.22 | 4 | 16.0 (7) | 0.4404 | positive | 1 | 0.7184 | positive | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
573,382 | Revolut | 5 | кращі | 2024-08-03T16:13:28 | 0 | 0 | null | null | null | 10 | 38.1 | 0 | neutral | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | neutral_Undefined |
57,105 | Santander | 5 | helpful | 2019-04-23T11:34:43 | 0 | 0 | null | null | null | null | null | 0.4215 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
162,497 | LLoyds | 5 | Very good | 2022-11-08T12:40:46 | 0 | 0 | null | null | null | 101 | 02 | 0.4927 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
461,655 | Barclays | 4 | Handy | 2018-08-22T12:55:59 | 0 | 0 | null | null | null | 1 | 69 | 0 | neutral | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | neutral_Undefined |
224,210 | LLoyds | 3 | generally decent but and always improving. wont get 5 stars until it does everything the desktop account does. | 2019-01-18T13:55:18 | 0 | 0 | null | null | null | null | null | 0.5719 | positive | 1 | null | undefined | 2 | Login, Navigation & Functionality Issues | 0.613822 | null | null | null | null | null | null | positive_Login, Navigation & Functionality Issues |
226,650 | LLoyds | 5 | Loving Lloyds | 2018-11-02T12:06:59 | 0 | 0 | null | null | null | 41 | 03 | 0.5994 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
45,299 | Santander | 5 | Very user friendly and quick. An example to others of what the customer wants. | 2020-02-10T23:25:43 | 0 | 0 | null | null | null | 4 | 9.0 (24) | 0.539 | positive | 1 | null | undefined | 6 | Cards & Payments | 0.701599 | null | null | null | 0 | Usability | 0.595256 | positive_Cards & Payments |
692,269 | Revolut | 5 | Great | 2021-01-11T14:49:54 | 0 | 0 | null | null | null | 7 | 30.3 | 0.6249 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
300,868 | Barclays | 5 | Very good done in seconds | 2024-03-11T13:04:10 | 0 | 0 | null | null | null | 2 | 90.0 | 0.4927 | positive | 1 | null | undefined | 3 | Money Transfers & Payment Management | 0.57103 | null | null | null | 2 | Transactions & Money Mgmt | 0.582542 | positive_Money Transfers & Payment Management |
772,328 | Revolut | 5 | Revolutionary! | 2018-10-20T13:43:21 | 1 | 0 | null | null | null | 5 | 20 | 0 | neutral | 1 | null | undefined | 5 | Transactions, Features & Usability | 0.571235 | null | null | null | 3 | Investments | 0.583333 | neutral_Transactions, Features & Usability |
398,452 | Barclays | 5 | Great. So easy to use. | 2020-05-28T00:47:08 | 0 | 0 | null | null | null | 2 | 21 | 0.807 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
736,613 | Revolut | 5 | Really handy to transfer money between friends | 2019-09-30T16:34:18 | 0 | 0 | null | null | null | 6 | 10 | 0.4767 | positive | 1 | null | undefined | 3 | Money Transfers & Payment Management | 0.857139 | null | null | null | 2 | Transactions & Money Mgmt | 0.49233 | positive_Money Transfers & Payment Management |
408,442 | Barclays | 5 | Easy to use and I can do everything on the go. | 2020-02-20T07:18:45 | 0 | 0 | null | null | null | 2 | 13 | 0.4404 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
433,785 | Barclays | 4 | Now that I have found an effective way to bypass all these stupid root blocking checks while still being able to use my phone as I see fit, the apps' functionality is great. It works well, even contactless payments when I have no phone signal work great. It is just a shame there is all this fear mongering about rooting... | 2019-06-16T15:29:19 | 0 | 0 | null | null | null | 1 | 93 | 0.0129 | neutral | 1 | null | undefined | 1 | Updates, Crashes & Performance | 0.5845 | null | null | null | 5 | Updates & Support | 0.743772 | neutral_Updates, Crashes & Performance |
768,642 | Revolut | 5 | Brilliant app, simply love it. Use it every day ! | 2018-12-18T11:17:59 | 0 | 0 | null | null | null | 5 | 28.1 | 0.8516 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
781,799 | Revolut | 5 | Works brilliantly, used it frequently abroad. Gives helpful advice on how to get best rates when withdrawing money from atm / paying by card | 2018-03-20T09:30:00 | 0 | 0 | null | null | null | 4 | 14.1 | 0.9001 | positive | 1 | null | undefined | 0 | Fees & Service & Travel | 0.544194 | null | null | null | 4 | Cards & Travel | 0.745708 | positive_Fees & Service & Travel |
608,715 | Revolut | 1 | Your last update is not good. My wife tried to transfer asap money but it request pass code and later hangs.. after restart android also. Very disapointing.. | 2023-08-08T18:53:06 | 1 | 1 | Hi! We're sorry to hear about this. Please, ask your wife to try logging in via our website: https://bit.ly/4622VOQ. If she faces any difficulties, please ask her to email us at help@revolut.com and include the case ID GPS495516 in the subject line of the email. | 2023-08-09T11:48:06 | 16.92 | 9 | 18.2 | -0.1786 | negative | 0 | 0.4053 | positive | -1 | Undefined | 0 | null | null | null | null | null | null | negative_Undefined |
414,833 | Barclays | 5 | Quick and easy | 2019-12-11T08:24:14 | 0 | 0 | null | null | null | 2 | 9 | 0.4404 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
185,241 | LLoyds | 5 | Quick and easy. | 2021-03-31T17:20:18 | 0 | 0 | null | null | null | 69 | 01 | 0.4404 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
693,187 | Revolut | 5 | Great | 2021-01-02T11:46:53 | 0 | 0 | null | null | null | 7 | 30.2 | 0.6249 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
738,442 | Revolut | 5 | Live it❤️ | 2019-09-16T12:39:27 | 0 | 0 | null | null | null | 6 | 8.2 | 0 | neutral | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | neutral_Undefined |
538,748 | Revolut | 5 | amazing | 2025-06-04T06:38:33 | 0 | 0 | null | null | null | 10 | 81.1 | 0.5859 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
654,262 | Revolut | 4 | Sometimes takes a bit longer to transfer. okayish rates but very good customer service. And top class currency versatility. Must recommend | 2022-03-13T00:36:30 | 0 | 0 | null | null | null | null | null | 0.867 | positive | 1 | null | undefined | 0 | Fees & Service & Travel | 0.814344 | null | null | null | 0 | Usability | 0.463008 | positive_Fees & Service & Travel |
289,281 | Barclays | 5 | Working smoothly | 2024-09-16T13:38:42 | 0 | 0 | null | null | null | 3 | 0.0 | 0 | neutral | 1 | null | undefined | 0 | Fees & Service & Travel | 0.571025 | null | null | null | 2 | Transactions & Money Mgmt | 0.583219 | neutral_Fees & Service & Travel |
410,062 | Barclays | 5 | A lot better, and very easy to do banking g | 2020-02-02T09:44:17 | 0 | 0 | null | null | null | 2 | 9 | 0.7264 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
454,418 | Barclays | 5 | Very user friendly | 2018-11-25T20:00:49 | 0 | 0 | null | null | null | 1 | 74 | 0.539 | positive | 1 | null | undefined | 6 | Cards & Payments | 0.785714 | null | null | null | 0 | Usability | 0.791667 | positive_Cards & Payments |
417,497 | Barclays | 5 | Easy-peasy | 2019-11-11T21:35:23 | 0 | 0 | null | null | null | 2 | 6 | 0 | neutral | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | neutral_Undefined |
5,495 | Santander | 5 | it's easy to use | 2024-08-27T19:51:01 | 0 | 1 | Hello. Thanks for leaving a great review. Have a nice day! ^HS | 2024-08-28T08:07:22 | 12.27 | 5 | 6.0 | 0.4404 | positive | 1 | 0.8777 | positive | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
635,031 | Revolut | 5 | So far so good. Even for refound claims. Nothing to complain, good job guys | 2022-09-30T09:30:55 | 0 | 0 | null | null | null | 8 | 72 | 0.5824 | positive | 1 | null | undefined | 4 | Support & Access | 0.408434 | null | null | null | 5 | Updates & Support | 0.721991 | positive_Support & Access |
396,564 | Barclays | 5 | Really good and easy to use | 2020-06-14T09:09:40 | 0 | 0 | null | null | null | 2 | 22 | 0.7474 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
158,571 | LLoyds | 5 | Very good | 2023-02-13T16:30:47 | 0 | 0 | null | null | null | 107 | 02 | 0.4927 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
34,123 | Santander | 1 | Santander probably one of the worst banks around. | 2021-03-16T20:21:21 | 1 | 1 | Hi there, we're sorry to hear you feel this way. If there is anything we can do to help, please contact us on 0800 917 9170 for further assistance. ^GW | 2021-03-17T09:21:18 | 13 | null | null | -0.6249 | negative | 0 | 0.5719 | positive | -1 | Undefined | 0 | null | null | null | null | null | null | negative_Undefined |
80,768 | HSBC | 5 | once set up easy to make payment | 2025-07-01T17:18:08 | 0 | 1 | Thank you, Bill 😊 | 2025-07-01T17:23:37 | 0.09 | 3 | 59.8 | 0.4404 | positive | 1 | 0.8176 | positive | 6 | Cards & Payments | 0.571362 | null | null | null | 4 | Cards & Travel | 0.580301 | positive_Cards & Payments |
782,702 | Revolut | 5 | Such a difference when travelling, no bloody banking fees when you pay or withdraw (appart of local atm fees). And very easy to use. Managed to receive the card in the middle of my traveling in Asia. Great product. | 2018-02-23T06:11:51 | 5 | 0 | null | null | null | 4 | 13.1 | 0.8519 | positive | 1 | null | undefined | 0 | Fees & Service & Travel | 0.894466 | null | null | null | 4 | Cards & Travel | 0.872902 | positive_Fees & Service & Travel |
809,756 | Monzo | 5 | An amazing app and service that I use to create my monthly budgets. So easy to set up and get started! When you use your card, the spending notifications are instantanious so you know exactly what you have spent and where - no more working out your balance from your pending transactions. Currently reccommending Monzo t... | 2019-08-19T09:02:39 | 2 | 0 | null | null | null | 2 | 60.1 | 0.9006 | positive | 1 | null | undefined | 5 | Transactions, Features & Usability | 0.592498 | null | null | null | 2 | Transactions & Money Mgmt | 0.474333 | positive_Transactions, Features & Usability |
435,307 | Barclays | 5 | Great app, never failed me. | 2019-06-03T09:23:05 | 0 | 0 | null | null | null | 1 | 89 | 0.7784 | positive | 1 | null | undefined | 1 | Updates, Crashes & Performance | 0.571113 | null | null | null | 5 | Updates & Support | 0.583264 | positive_Updates, Crashes & Performance |
94,280 | HSBC | 4 | generally easy to use | 2022-08-11T18:50:49 | 0 | 1 | Hello Graham,
thank you for sharing your experience with us 🙂. We value your feedback. ^Saj
| 2022-08-14T10:27:47 | 63.62 | 3 | 23.2 | 0.4404 | positive | 1 | 0.8558 | positive | 2 | Login, Navigation & Functionality Issues | 0.571154 | null | null | null | 2 | Transactions & Money Mgmt | 0.581472 | positive_Login, Navigation & Functionality Issues |
22,063 | Santander | 5 | Very good app | 2023-03-05T16:04:39 | 0 | 1 | Thanks for leaving a 5 star review Craig. ^JM | 2023-03-05T16:15:21 | 0.18 | null | null | 0.4927 | positive | 1 | 0.4404 | positive | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
436,235 | Barclays | 5 | Very professional. | 2019-05-26T15:02:37 | 0 | 0 | null | null | null | 1 | 89 | 0 | neutral | 1 | null | undefined | 5 | Transactions, Features & Usability | 0.571312 | null | null | null | 3 | Investments | 0.583333 | neutral_Transactions, Features & Usability |
372,099 | Barclays | 4 | Easy to use | 2021-03-03T21:07:24 | 0 | 0 | null | null | null | 2 | 35.0 | 0.4404 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
457,507 | Barclays | 5 | I'd like to set up payees on it. | 2018-10-23T20:35:30 | 0 | 0 | null | null | null | 1 | 71 | 0.3612 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
269,011 | Barclays | 5 | Easy to navigate and reliable app no issues | 2025-07-24T08:56:25 | 0 | 0 | null | null | null | 3 | 13.0 | 0.1779 | positive | 1 | null | undefined | 2 | Login, Navigation & Functionality Issues | 0.571429 | null | null | null | 0 | Usability | 0.583333 | positive_Login, Navigation & Functionality Issues |
466,629 | Barclays | 5 | Fit for purpose | 2018-05-03T14:56:22 | 0 | 0 | null | null | null | null | null | 0.3612 | positive | 1 | null | undefined | 5 | Transactions, Features & Usability | 0.785675 | null | null | null | 1 | Features & Security | 0.791667 | positive_Transactions, Features & Usability |
88,372 | HSBC | 3 | App is really easy to use and working fine apart from notification , they just stopped showing on my and my husband phone. Can you please check it! | 2023-11-16T20:53:40 | 0 | 1 | Hi there, I am very sorry to hear this 😥 Please send us a direct message on Facebook or X, and we will help you with this there. ^Alison. | 2023-11-18T08:30:40 | 35.62 | 3 | 39.0 | 0.6893 | positive | 1 | 0.8069 | positive | 1 | Updates, Crashes & Performance | 0.605841 | null | null | null | null | null | null | positive_Updates, Crashes & Performance |
24,513 | Santander | 5 | Nice and easy to use | 2022-09-07T09:19:53 | 0 | 1 | We're delighted to hear you find our app easy to use! Thanks for your review and for using Santander's Mobile Banking service. ^KC | 2022-09-07T09:23:56 | 0.07 | 4 | 3.0 (37) | 0.6908 | positive | 1 | 0.8553 | positive | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
173,251 | LLoyds | 5 | Very convenient and fast way to use and manage your accounts. Never had any problems | 2022-02-17T15:43:37 | 0 | 0 | null | null | null | 83 | 02 | 0.3089 | positive | 1 | null | undefined | 2 | Login, Navigation & Functionality Issues | 0.380967 | null | null | null | 3 | Investments | 0.388889 | positive_Login, Navigation & Functionality Issues |
660,215 | Revolut | 5 | Great app so far. | 2021-12-18T15:04:13 | 0 | 0 | null | null | null | 8 | 33 | 0.6249 | positive | 1 | null | undefined | -1 | Undefined | 0 | null | null | null | null | null | null | positive_Undefined |
601,686 | Revolut | 5 | Verry good,fast and safe ! | 2023-10-12T09:53:24 | 0 | 0 | null | null | null | 9 | 25.4 | 0.4926 | positive | 1 | null | undefined | 4 | Support & Access | 0.571429 | null | null | null | 5 | Updates & Support | 0.583333 | positive_Support & Access |
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