sentence stringlengths 12 170 | sentiment int64 -1 1 |
|---|---|
@SouthwestAir no fare giving out clues. In route now. | 0 |
@SouthwestAir sure. Fhk2te. Am scheduled to leave this weekend but need to push to October | 0 |
@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits | -1 |
@united free hotel doesn't make up for such poor customer service and disregard | -1 |
@JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe?? | -1 |
@JetBlue @hanneslohmann cool | 0 |
@SouthwestAir Do y'all know when the new routes from HOU to Aruba & Puerto Vallarta will be available? | 0 |
@JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather. | -1 |
@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight. | 0 |
@JetBlue just called that number and left message. Are you at to pass along message to team too? | -1 |
@SouthwestAir how do I find travel funds I have available to use f/ past changed flights? don't see an option in my account. | 0 |
@USAirways nothing important to do. Why was I told to wait in the @AmericanAir line? #patiencerunningout | -1 |
@JetBlue Great thanks | 1 |
@JetBlue
But if customer service ment anything to you.... you would try. Quoting policy is never effective customer service. | -1 |
@USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!! | -1 |
@JetBlue can I switch my seat for my trip on Sunday? | 0 |
@united YOU SUCK! | -1 |
@USAirways res went under her maiden name...married 50...no docs with maiden name. Hence, problem. | 0 |
@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the "live" seat map). Congrats | 1 |
@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir | -1 |
“@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)” Your welcome! Not on this flight. It was a quickie;) | 1 |
@SouthwestAir 4467 and 152 on 2/25 and 503 and 25 on 2/26th. | 0 |
@USAirways I've never been treated this badly | -1 |
.@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one. | 1 |
@united yes of course I have. Is this how you treat customer with no recourse? | -1 |
@JetBlue to allow payment by #Apple Pay - Patriarc http://t.co/bdUaUZFhW2 | 0 |
@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait | -1 |
@united flight 441 on 2/4 was delayed over three hours because the pilot never showed up! | -1 |
@JetBlue thanks anyways @SouthwestAir has my back! Awesome rate & amazing customer service #nomoreaggravation | 0 |
@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel | -1 |
@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey! | -1 |
@united. ..I received on other flights. #united truly breaks guitars. #unitedbreaksguitars #wantmymoneyback | -1 |
@USAirways @AmericanAir , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR, really?! | -1 |
@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm | -1 |
@AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!! | -1 |
@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain | -1 |
@USAirways thank you for refunding me on my baggage ! really appreciate it | 1 |
@united tried calling too, but w/25 min phn wait means we'd miss options anyway | -1 |
@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight... | -1 |
@AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length. | -1 |
@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note. | -1 |
@AmericanAir Thanks for asking On second plane after maintenance issue, for flight from ORD to LIT. Sitting at gate in very very warm plane | 1 |
@USAirways Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up. | -1 |
@united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on | -1 |
@USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways | -1 |
@USAirways @AmericanAir ..off to vegas http://t.co/AygAOeB6Uu | 0 |
@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail. | -1 |
@USAirways we haven't departed yet so let's not get too high hopes. But everything has been on schedule so far | 1 |
@SouthwestAir - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx | -1 |
@SouthwestAir Longer flights with 300 series no wifi? Will be great when you retire them. | -1 |
@USAirways Is there a phone line to call into that isn't being affected by "bad weather"? Trying to book a vacation, here... 👀 | 0 |
@united Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag? | -1 |
@AmericanAir I can't!!! No one can't get to "hold". You can't get past the automated reply. It hangs up on you. #FRUSTRATED | -1 |
@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible. | -1 |
@JetBlue haha. TY. Do you know what time that lane opens at Logan? | 1 |
. @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags | -1 |
@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it. | -1 |
@JetBlue @NHLBruins repping the Bruins in Cleveland at Rock n Roll HOF & The Christmas Story house #JetBlueBruins http://t.co/JKnWuGJ778 | 0 |
@AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should | -1 |
@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags | -1 |
@SouthwestAir disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport & now I'm losing 2 days from trip | -1 |
@AmericanAir Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help? | 0 |
@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm? | -1 |
@AmericanAir I can hardly believe it! Bundle up and stay warm! 😉 | 1 |
@united "the extra care airline". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1 | -1 |
@USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful! | 0 |
@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is. | -1 |
@united thank you.
It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising.
Please assist with earlier flts to Cmh? | 1 |
@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening. | 1 |
@united Definitely will! | 0 |
@VirginAmerica thanks! Y'all have some of the best customer service left in the industry. | 1 |
@united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15. | -1 |
@USAirways great but that still does not help me.. | -1 |
@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM! | 1 |
@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID. | -1 |
@USAirways why have me board a plane knowing there is a maint issue? US5235. | -1 |
@JetBlue Port-Au-Prince, Haiti for continued food distribution, medical supplies, & orphan care! #flyingitforward http://t.co/fn2QXybT9K | 0 |
@USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying? | -1 |
@JetBlue thanks! I'll do it. | 1 |
@JetBlue's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ | 1 |
@JetBlue why would you hire a guy who doesn't care about the safety of children? Not remotely acceptable. http://t.co/lKFh9HYHW8 | -1 |
@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver | -1 |
@SouthwestAir YES please....How do we get that companion pass? | 1 |
@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry | -1 |
@SouthwestAir I would but you need to follow me first ;-) | 0 |
@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again. | -1 |
@SouthwestAir I absolutely will. Where can I send it? | 0 |
@SouthwestAir I continue to be amazed by the amazing customer service. Thank you SWA! | 1 |
@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy. | 1 |
@united yea, a refund. Your airline ruined our trip. | -1 |
@AmericanAir overall lack of attention or foresight when managing flights. | -1 |
Cool! "@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http://t.co/sGckBopATA” | 1 |
@united how's my refund coming along?? | -1 |
@USAirways Almost home ...East Coast Freeze headed to PHL connect AVP TGIF http://t.co/WXowZhpgfL | 0 |
@SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi | -1 |
@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz | -1 |
@JetBlue BOS. Everything current now. Thanks for the follow up | 1 |
@JetBlue @julesdameron "Considering?" #Accessibility is an absolute MUST! #Equality | -1 |
@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?! | -1 |
@united I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option. | -1 |
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