| [ | |
| { | |
| "sentence": "@united … But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! 😏", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir flights out of Dallas on Tuesday are not going to be Cancelled Flightled correct?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united who can tell me where they are?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united ...would be on the next flight to Hayden/steamboat", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir @Imaginedragons Did they pick someone for Destination Dragons?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy ✈️", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue I would like the actual email address so I can follow up. thank you.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir thanks for the follow up. So glad to get my bag back.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir not anymore.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue get flight 16 into the air", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways Good info, but am already signed up for all options. None of which sound like they applied to the 'missing' emails.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir iPhone App Adds Passbook Support #Airlines #Travel http://t.co/lJzDTHD9Bv", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir There is no option just to Cancelled Flight? I don't want to change flight, I want to Cancelled Flight.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united That's still one day over my visa expiring on June 9, which is why I booked my flight on that day.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways horrible customer service, flying from Miami to Philadelphia, sent to Charlotte, now can't get out of Charlotte!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica thanks!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir research buddy. Read my previous tweets and get some context.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica I see what you did there ;)", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir \nHow do I get a companion pass??? Thanks, Lin S", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": ".@VirginAmerica If only you guys were starting those flights at the end of the month! Guess I’m still road tripping on Feb 27…", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue Thanks! I just sent a few DMs.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united I'm rebooked now, but the line was 300 people deep.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united worst flight experience I've ever had. Will never ever fly your airline again.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I'm on 1024 into Dallas. Do I have any chance of catching 2238 to Boston? Do I need to run from Gate D6 to A15?.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Flight 35. I'm on my way.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united question. Are departure times based off eastern central time or the time zone your actually in?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways There isn't a ticket number...the transaction is still pending.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways why no ground crew at DCA when we're already Late Flight arriving #evenLate Flightr", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir we were rebooked on the 5:05 out of MDW. Some drink coupons could help!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Call volumes are high so the best answer is to hang up on me?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue that is a stock response. Delays not as frustrating as poor cust serv & being told by 3 ppl to wait & they'd come back but did not.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue oh. Makes sense. My bad.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue okay thanks. Hope to be flying with you guys soon!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "“@JetBlue: Our fleet's on fleek. http://t.co/pa7dCjXlzL”\n\nC'mon fam😭😭 just. No. Ok?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir got mine! Just in time for the wife and my 15th anniversary!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways @ALfamilyoffour maybe if there was anyone answering the phone they would. \"Please call back Late Flightr\".For 18 hours? Not good enough", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways DCA to RSW at 8:30am Cancelled Flightled. Rebook to Charlotte Cancelled Flightled. Can we rebook selves online???", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir How do I enter passport information on an existing reservation before check in?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Thanks for the update.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Do you happen to know if that plane will be repainted, or fly \"off into the sunset?\"", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united How can I verify if wheelchair assistance has been requested for my next flight?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Airways Corporation (JBLU) loses -0.06% on news that @JetBlue Airways ... - WallStreet Scope http://t.co/oFW4A8b5WS", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir sorry so Late Flight, responded to your DM.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment??", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue I sent you an email", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica mood lighting on point🙌 Reclining my seat, kickin up my feet💤", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica Just DM'd. Same issue persisting.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir thanks for getting back to me. But I will find other airlines in the future.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica \"You down with RNP?\" \"Yeah you know me!\"", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude & unacceptable #fail", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY??? SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways I'm referring to email like this. Just tell people when they GET the upgrade. Otherwise, we know already. http://t.co/N8UvCLMADA", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir please refund my ticket. What a terrible experience. #southwestfail", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue I can probably find some of them. Are the ticket #s on there?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget...", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united it should be free like other airlines! Again, it’s not 1997 anymore.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "It's on me, @JetBlue! That's not what you said last night, though... :(", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways not likely, flightaware says plane is still in Durango and hasn't departed.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united understanding the situation we waited and it was opened until 10:30pm", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir can u follow so I can DM a confirmation number I need confirmed to Cancelled Flight?\nI will call to confirm Monday for refund", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir really enjoying sitting at BWI with the door wide open and the a/c on as they fix a \"baggage error\" #sarcasm", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I6EP18", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways 45 minutes on hold no help", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united UA7985 is a coshared flight w/ ANA. Unable to check in 24 hrs prior.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir bag turned up, no thanks to your useless call-centre and useless website", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir good to be back. See you all again in several weeks.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways was on the phone for over an hour waiting without an answer. 😩", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir the wait for the bags is longer than the actual flight.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways can I get a free mimosa to compensate my flight delay (yet again) thx", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways — I had exceptional service on flight #403 from IND to PHX!!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways worst customer service experience ever today. Get it together.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue if there is a \"processing error\" the why do you send out full flight tickets and confirmations? #FlySouthwest", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I'm not sure I did the messaging part right. Please let me know if you received it.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue OK, thank you.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united thanks for the info I already knew...", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways Thank you. And thanks for being so accommodating.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue plan to repair its brand http://t.co/ui9M8YpzH2 via @WSJ", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue if only the show was on the flight. No ABC. Oh well. I'll live. #nexttime #andthewinneris...", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I just received your birthday card. It was amazing and made me smile with joy. Nice videos. Thanks.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir thanks... I finally got through this afternoon. :)", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue What about if I booked it through Orbitz? My email is correct, but there's a middle party.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected & appointed hacks http://t.co/kKEDjNRTWo”", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Also, a United phone representative just asked me for my web password. Is that normal?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir can you please DM me? I have a question for you :)", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Priority baggage evidently means it comes out last", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir thank you. Please follow and I will send.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways 2 hours?! And just got disconnected.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united online inchecking able in the Netherlands (ams)?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir the dinner and called me \"hon\". Not the service I would expect from 1st class. #disappointed", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways Cancelled Flights my flight to NY 3 times, then once I make it here they decided for S&Gs they'll Cancelled Flight my return flight too. Thanks.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways have been on hold for 58 minutes - need help USAIR - why won't you help?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir fight got Cancelled Flighted can u help me rebook a flight? Call center is too busy to answer calls or even put me on hold #yuck", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible..", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "Made it to #Costa #Rica and back @JetBlue Missing it already! #Pura #Vida!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways flight 4524 first a 2 hour wait for a deadhead crew then deadhead crew takes overhead bin space paying customers annoyed", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united How is this considered \"on time\" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways big problem!!! Fll to clt then got off on clt but my fly to gso is Cancelled Flightled had to rent a car to get to my pops funeral", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Can't unload flight #3322 because jetway is broken. #steps #planB? #waiting nearly an hour", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I already did.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir that would be appreciated. Just please don't send me to the same page with long form & limited characters.\nDirect email?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "“@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united has terrible customer service & doesn't feel the need to notify its customers when their flights are delayed", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..??", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united is the worst", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I just sent it over", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/zSdGzyDNDe", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united DCA-EWR Flight #4372", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways how are you even still in business? i have been trying to call for hours. this is pathetic.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir will you ever have a nonstop from #SJC to #BNA?? We'll take #SFO or #OAK too! Pleaseeeeee thank you!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "That's not the case.. They sent me a email with a link, I'll show you.. @USAirways http://t.co/hb799CCo0t", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "“@USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. You should join us: http://t.co/WBMHRl3bvl", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue ...and when did your legal department start running your social media channels?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue #669 stewardesses can't work w/o a galley light! Back to NYC to change a light. #fromthefrontseat #jetblueBlues @anku @yaffasolin", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir finally!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united I am blown away by stellar #custserv !! Thank you <3 http://t.co/JOrEScfb4x", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir many have missed connections already b/c of delayed flight which will finally board soon", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways So no idea? Thanks...", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united done", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue why was Flight 1856 delayed to Buffalo ? It’s a direct flight and the plane is at the gate.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways rebooked me after i missed my flight..never called me and i didnt check my email. I (cont) http://t.co/uTfDhxa8pU", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Teyana Taylor Performing #MedusaFridays 2.27 Free Till11 http://t.co/qwFMoQ0dQl http://t.co/kbb0B5FxMK #TheMenOfBusiness", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue loves to respond to positive tweets but they ignore problems w/ customers. Just ask NOLA musician @j_beatz247 about that. #shameful", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir wow @AmericanAir still screw n stuff up", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways I already let them know and sent 4 complaints. Got a call back finally when I was asleep and there is no return call back #", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight 😡", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir any chance they will change this to include Northeast airports? JetBlue has.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": ":( RT @JetBlue: Our fleet's on fleek. http://t.co/ncguZDgDaQ", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united in fact he received my boarding pass", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I picked the nonstop flight bc I had things to get to. Should’ve taken diff route or airline I suppose!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ☕✈👍", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I guess that's too much ask, huh?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united I have submitted my complaint. I need to be compensated. How long will this take?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": ".@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": ".@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united #sfo #ClearVision #TV4U @ United Terminal SFO Airport http://t.co/Q9bYn9pCTf", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@United Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2/28. Need to add child to reservation and get costs. Help! Thx", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/HEpkNpuzwU", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways yes, with Delta!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways I just got hanged up on trying to get to an agent. Can you help?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir keep up the good work. Got me to my destination safe and on time today", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Yes. To Boston. I was going to Providence.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue deal!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways right on. Up. Up & away ✈️🌞", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "STAHP!! 😂😂😭😭😭😭 RT @JetBlue Our fleet's on fleek. http://t.co/BM2unRaOnI", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united Lovely new plane from LGA to ORD but no power outlets?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways just called reservations. Cannot change just able to put note on res. Problem is tsa...", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I'm not as sure as you are. http://t.co/HSMpbSF4UF", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http://t.co/qgtCao1J2U", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again...", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Accepting #Apple Pay - Mobile Enterprise http://t.co/Ci5cfrlqBe", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica Are there any sign up bonuses to enroll in Elevate?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir thanks for the update", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways charged my card 11 times for one airline ticket, now card is on security hold", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Pittsburgh", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united they held the flight for our group of nearly 20 people.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Any news about the departure of the flight UA51?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": ".@united It's worth saying that, if you litter in Singapore, you get caned. \"But there are rules\" says @united", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Thanks. Which day of the week is the direct? The flights I saw went thru JFK ☀️", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united sister & BIL stuck in Detroit desperately need to be in Florida flying w/ @USAirways is there anything you can do?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways but you guys switched me and didn't inform me of the chathes", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@United, #deaffriendly? Getting there. Read your review on http://t.co/2Brt0aTHaU: http://t.co/WzNp5q1M0H", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Flying South by Southwest from SJC to SNA tiday http://t.co/KJKuVJ6CMo", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways flight was full. 1 open middle seat. Did not want to sit there. What is your policy?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir @USAirways Yes, obviously! It just stinks that 4pm is the one option when she was supposed to fly at 7AM YESTERDAY.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir How do I retroactively add previous flights/miles/points to current rapid rewards balance?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir- ...was only less than 3500pts, but it helped. Had PartnerRewards incoming, but not fast enough to keep pts from expiring.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir excellent! Love you guys! If it is first class I'll hug ya'll! See you shortly!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united pls follow for DM.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir how can I check to see if my flight to NYC is expected to be delayed or Cancelled Flightled for this Tuesday?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue great trip today! Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir yes starting w/ flight 1278, getting me home more than 48 hours Late Flightr. record locator BSUXLU", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Why is my \"first available\" flight for me now Tuesday but a flight today that is \"booked \"#flt 755 available to buy online?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir 14 hours???? Sorry don't get it. Oh well. Screw the weekend in Az right? Eat the hotel, no problem.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@jetblue is the website down? Can't print boarding pass", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir if it I have not rebooked didn't get notified that it was Cancelled Flightled", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica why is flight 345 redirected?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Please update your website", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united #UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways how long for a reply", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail. I can book separately, but why not together?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "More like BaeJet Airways, amirite?\n\n“@JetBlue: @terrybrokebad Right back at ya!”", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways do you know what flight the pilots for 1581 are coming in on? Thanks.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways @DRVRugby team is back home but luggage all wet and partly damaged - Not happy! #blizzard", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir already did- reply was \"sorry. we believe this to be fair.\" as a journalist writing an article on my trip i will include this", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir not sure why I would bother when the agent at the airport didnt help & nobody on phone would. Ticket Cancelled Flightled for no reason.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united DM does not work what do I do?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue Stop trying to make #fleek happen! #PointsMe", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir is there a resource to check delays/Cancelled Flightlations out of Love Field? Flying out tomorrow am and stressed about weather! ❄️", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united this is getting ridiculous. Now we're missing our connection.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united I send you an urgent message via eservice@united.com. BG0KWM Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica That's classy.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@United line up @iah #IAH @AirlineGeeks #avgeek http://t.co/dJHXvJT201", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue our flight out no Tv. Now our flight back not seated together. B6 620. Maybe our fault still no fun.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways thanks! Made it safely! http://t.co/KCqeBEej7S", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir thank you for the response. How can I got about getting the points onto my rewards account?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united Lisa J is amazing the guy not so much.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try?", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united $55 cab ride to dfw from love got me my bag. Reimburse?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Your \"moveup\" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am...", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue I'm over that honestly just would like to get going on the journey.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united, I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I'm very frustrated and have wasted 2 days now due to your equipment failures.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united this team added 30 mins on turnaround", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I paid using Paypal online and after I was charged there was a \"System Error\" which is what I ended up calling about.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue thanks. Can you change the music in the boarding gates?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir yes there's issues on the site as well unfortunately.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http://t.co/F4Tp0dAwbd", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united round trip*", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue @BrandsSayingBae well here we go", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I am absolutely sick of 300s and no wifi!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue How can I check that? I do not believe I was given a credit for that automatically. :/", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "No JetBlue… Just… no “@JetBlue: Our fleet's on fleek. http://t.co/mB3IPGs8zQ”", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I don't know who that may be. I was also working from home. Thanks for nothing.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united Yes, myself and about 200 other people also.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!)", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I need an answer why we can't get into Wichita Falls.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir is flight 2413 to LA delayed?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united - I really down think downgrading the booze/food selections at the club is a good way to go. How about you look @aircanada?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay...", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue the fact that #ChrisHasMadeUsBLUSH isn't trending is how you know I'm loyal ;)", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Its not that I wasn't offered \"perks\" by @USAirways. I ASKED and was told, \"NO.\" #thenewamerican", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir 2 hours now! No I'm not patient. Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united yes still need assistance I don't have a flight home due to change in flight u made I miss all connections !", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Awesome USAir, TYSVM <3", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united worked out after all. Thanks for your immediate reply!!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways seems to be the only airline without a dedicated line for status members", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir ...is this how you want to treat your platinum (and two gold) flyers??", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united that's right- with an overnight Miami.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways am 2. 1/2 hours from airport sure would like to talk to someone", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I'm still trying to get things worked out and you have yet to respond back.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways What is with your lost & found. My wife lost her phone in Philly, & followed your web instructions to call an 800#. No answer.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Sure did go south after breakfast though! Delayed three hours. :( :( :(", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways http://t.co/AXRYeIWzh0, vuelo24.es, vuelos24.es sell too cheap MAD-NYC with USAirways. Are they trusted webs or is it a scam?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I tried, EXTREMELY RUDE. Even the supervisor. And when I asked to speak to HIS supervisor I was told no", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http://t.co/MBcEhCSZX3 @CaribbeJan @islandexpert http://t.co/2Zm4jkAlZl", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1)", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united your website was down all day yesterday- tried 3x put all info in&didnt go thru- today the flight I bought went up!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "“@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprG”", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": ".@USAirways I did but the more eyes I have looking for Pandu the better chance I have of bringing him home.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Third flight in a row for my wife with her TV not working...", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "“@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue” and now I'M feeling like a boss #jetbluefame", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united Please stall flight 1535 out of ORD. I have to get to SNA tonight.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": ".@AmericanAir (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Mobile boarding pass email.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION @ THE SAME TIME.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir after losing my bags for 4 days&charging me $475 to\"arrange pick up\"in argentina,claiming tollfree: won't reimburse me. Help!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue 118 to Boston still sitting", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways in a few weeks", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir you should be contacting her for a refund - dm me and I will provide phone number", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir - cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Thanks, it's for next weekend though so my guess is it will only go higher.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united Hi again, any updates here?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways how about checking the plane before having everyone board the plane? #pissed", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways what happens to frequent flyer miles earned once merger is complete with AA?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue are we scheduled to depart as scheduled?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir it looks like a mistake", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir do you guys have another flight for today that you can book me on from laguardia to louisville ky?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;)", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways @AmericanAir Almost half hour on hold. My cell phone battery is dying. Thanks for your loyalty from a \"Platinum\" member", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts& said \"well i was Late Flight\"", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways back in line at terminal because phone guy couldn't help. One person in front of me 20 min wait again? http://t.co/HQHdAD7fvK", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways we even offered to fly in to another airport and they said they couldn't do that. No explanation why they can't.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica should use this in their next airline commercial lol :: http://t.co/pXEXIlSjBs", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united captain \"on behalf of the front office, welcome on board.\".... Never heard that before. I laughed...hard. #funnycaptain", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united @ThisIsCoach Every time my united flight got delayed. this is a big frustration.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united just changed again. This is crazy! #YourAgentsHaveNoClue http://t.co/A37N3oHOKL", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "“@JetBlue: Our fleet's on fleek. http://t.co/MB0hVfqB1t”-see what ihop started 😑", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I didn't miss my flight. American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse? #nothappy", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways figure it out, have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united or @flysaa has lost my baggage… heard different things from different employees of @united. @flysaa has said nothing.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I think DM would be better", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways 100 feet from the gate at PHL, but no ground crew. You can't make this up.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Please help AA 2258 Monday Cancelled Flightled. Can you advise on reFlight Booking Problems / refund. Have children and need to make plans now", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir give me tickets to atlanta! I would do anything! Anything 😆", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways now on hold for 75 minutes.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir awesome. thank you!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Tomorrow wouldn’t have been soon enough! Thank you for the info!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I'd love to take my seat, but it appears as though someone already has. #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I will be patient in my luxurious middle seat on my next delayed flight", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways 4473. She just called to say it's a runway clearing problem of all things.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways I guess they only respond to compliments. Sorry, can't think@of even ONE.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/v4ZVUGMkJw", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue Wish Everyone felt like you", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Flight 1679 (N76200) prepares for flight at @FlyTPA before departing for @fly2ohare http://t.co/XbKvcraOKn", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways @AskPayPal So I contacted my bank. They took the money out today. I also contacted @USAirways they said my reservation is", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :(", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways AA Gate Supervisor emplid 600117 allowed flight AA67 to leave JFK to SJ on 20feb15 w/o 8 customers that made final boarding call.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir anything in particular I should ask for. Will they want me to document my mileage plus status!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica it’s just a bug report, guys", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir is having a party in the atl terminal. #letitgo http://t.co/qxTeqZm3yz", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways Can you help me with a refund. the phone guy couldn't help. The website won't let me submit a reply.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways what do I push to rebook with that 800 number", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir will do. I also passed the website around to other passengers.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue They told us 10 minutes almost 40 minutes ago.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/bTb4awQtln", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica momma I made it! 😁😁😁", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways thank you. We filled out a claim and hope to have the bags tomorrow.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue @Amagrino will you cover the cost of my car service waiting time?!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir pls tell me how to get a person on the phone asap", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir sending now via dm", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. #SWADiversity", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir thank you! ❤️❤️❤️ you guys!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir is there anyone online that can help... the flight leaves in 3 hrs", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I had to travel to Savannah, GA, once again, on an airline I don't \"Luv\". When r u going to fly me to Savannah? Pleeeease!!!!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue it was at JFK airport right now", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Thank you. But I don’t understand. What will you do with my feedback?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir first time flying with you. You've definitely won me over!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time & lots of frustrated flyers standing around", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir how do i know that my information is not found on other people's account? I can see someone else's reservation, rr # and trip", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "Yall tried it. \"@JetBlue: Our fleet's on fleek. http://t.co/62GoDFaKNB”", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue I bein calling JetBlue no respond I leave my number no call back I think JetBlue is loosing a customer", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir ...have you seen Blue? Go look it up :)", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united plz don't advertise wifi if it's not gonna work thanks #worstflightever", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I lost my (basket) ballbag on your plane", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir how comes no one has answered my calls or emails?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Customer service provides no wiggle room to change flight without a $200 change fee. @southwest has always been accommodating.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways @americanair I feel sorry for AA", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir over 70 days no contact from a human or apology letter. @AmericanAir is #yucki. Read all about it soon http://t.co/9R9OmzQAVI", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "“@JetBlue: Our fleet's on fleek. http://t.co/PULp4i0w96” smh", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways now you just hang up on me. I’m starting to think this is personal!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Thanks for the information!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir at LAX & just got off the phone w/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable 😐", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue the whole plane. Flight 561 from LGA to PBI http://t.co/4Ktk2hsmGy", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Sandra at ur international checkin counter was rude and offensive. She commented she didn't care if I complained cuz she had 25yrs", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "BLOCK ME BIKE RT @JetBlue: Our fleet's on fleek. http://t.co/2z3hGqPRSG", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue i am here - what is your resolution?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways can I book using some sort of breavement program? I need to get home for my pops funeral", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united returned from vacation + went to luggage services. Golf bag was presented in clear wrap that could've been used in the first place.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I would Buyer beware", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@United are you able to see if there are seats open on another flight??", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united @perfectomobile You really shouldn't use the word 'crashing.' Just sayin'.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Not possible to carry-on and put in a closet/overhead? Had success doing that with other airlines. Thanks", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue You guys really suck! I just spent 40 minutes on the phone linking my credits to my account. They are still NOT there! 1/2", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir are passengers automatically rebooked on other flights if original is Cancelled Flighted for weather etc?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why...", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/l2n0egHdgn", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united i understand, thanks", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Dear SWA, I fly you a lot. Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min....", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@United maybe find a different gate #ua1758", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue What's up with delays to and from Boston today? My sister is trying to go home, and bro-in-law trying to come to RDU. Craziness!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir @derekc21 Hello any one out there ? have you forgotten me ? I need a luggage # for BA. Your dropping the ball here .", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica is your website ever coming back online?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, \"NO.\"", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united Been trying since 1230 to file a report.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united never again.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir is there a probability that flight 1330 from DFW to DTW will be delayed or Cancelled Flighted?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@usairways the. Worst. Ever. #dca #customerservice", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united so who does handle bag issues? And why wouldn't you put me onto them in the first place?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways @AskPayPal When will it be marked \"completed\". I'm scared I'm going to lose my reservation or my money is going to be refunded.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue I put it my \"to\" and \"from\" airports, click update and it tells me to put in my \"to\" and \"from\" airports.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer \"service\". Ever. #customerservice #fail", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways No worries I was able to read @stephenrodrick entire book while holding. #TheMagicalStranger", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica This is what you missed @NewsVP. Next trip to the 407.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue thanks so much!! ❤️✨ very relaxing flight!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways this very pregnant lady's hoping &praying hubbys flight from BWI gets off the ground! I'd like him to get here before baby does!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united 6 hour mechanical delay...killing me", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u & this is how u treat ur customers?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir please dm me", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": ".@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue will I be compensated for delays or Cancelled Flightlation?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Give Cyndi & Troy each a gold star.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir You are having phone issues. Please fix it!!!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways flight #654 sitting at JFK with delays for 3-1/2 hrs! No employees to load bags? #terrible", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways you are the actual worst. You have zero respect for your passengers. I'm officially done flying with you.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :(", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue thanks!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united no wifi on flight ua688. SF to ORD. Really? Wow", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways really u gave 6 scotch on the rocks to an out of control drunk and would not let my sister change seats when he was grouping her", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways - what is your policy regarding large-size passengers who cannot fit into a single coach class seat?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue extra-speed line closed in Tampa. What gives?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Thank you very much!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue why did you just Cancelled Flight flight 670 last minute?!?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica Good point!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united just did! Thank you!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir the flight isn't that empty.... Is this rude or not? http://t.co/4RL0p5JChB", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Just checking in again - what is the status of our claim. It is going on 2 months with no attention to this? We are very upset.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united How much is baggage check for International flights?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I tried when I landed, but there was no-one there. I've emailed your customer service twice now who don't seem to care.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways cannot add my frequent flyer number on your website. Can you help?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir thanks. Bummer. Poor planning on my part. I assume the card in Passbook won't work either?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I did, and as I thought, nothing happened", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways flight 413 my carryon is missing.stollen off plane or left at gate. Worst customer service. Doesn't seem to be anyone's concern.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir please help on hold forever to check in for flight", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united I understand why the pilot would get on the plane but why 1st class? There were 5 empty coach seats near me? I'm a Premier 1K?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "👉🚪RT @JetBlue: Our fleet's on fleek. http://t.co/dSDEbodmEL", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways started trying to reach a real person over an hour ago still no luck", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue thanks!!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir basically u right now http://t.co/IN24Bpb7dw", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways No one picks up the phone all day/ no opportunity to leave a voicemail", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I would sell my nonexistent soul to go see #DestinationDragons", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways too Late Flight.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united perfect! Thank you!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united followed and messaged. Thanks so much for the help.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I just sent a screen shot of the incident report.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1/3)", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways will all flights out of DFW be Cancelled Flightled today?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways you are horrendous. Pull your shit together", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united what is going on with baggage claim in Newark!#tiredandwanttogohome", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue I thought the same thing after I sent it", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "“@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD” WARM THANKS!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir after an hour and a half then it came back damaged. Not happy 😣", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Just DMed you my confirmation number.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united #1007 Houston-Bogota with an engine problem, mechanics trying to \"fix\" the problem, safety first, better to change the plane", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united DUH and done. bag whereabouts unknown. Greeeaat", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue should I expect delays at dca for 7am departure? Going to Orlando on flight 723", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir still planing on flights into Dal? We are trying to fly in tomorrow from lax", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue woof I'm on the red cArpet http://t.co/iIdrbLNOoX", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united service staff to is less than friendly!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Is this a serious thread. Maybe you guys should re-read it. #fail", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways @AmericanAir just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. #us2146 to #aa2924", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Thank you! Have a nice evening.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir filing it now. Thank you for your response.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)🙏🙏🙏", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier & take me to Dr. appointment. WOW", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united THANK YOU!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways 2day: no coffee & 1 working toilet. Then I read domestic airlines whining re: foreign competition. Coincidence? No #openskies", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united you are the worst. I will avoid you like the plague.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways We did. @AmericanAir said to open one with you, too.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir again, no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Flight 1133 (N353JB) \"Blue La La\" departs @mco enroute to San Juan International Airport http://t.co/SWZm2fX3nu", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united Is flight 746 going to sit on the tarmac FOREVER?????????", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I have a child traveling cross country...she's 11 will be turning 12 in march...and (cont) http://t.co/Enh1keUUTd", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir the status on my itinerary says on request in red. What's that mean?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue I ❤️ Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight, div to phx & got in 2 hrs Late Flight. What will be done?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm. They were super helpful!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Thanks, you guys are the best", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue I will! Thank you!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue thank you so much for your effort", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir 12 calls in the span of two days........none of which available to speak to someone. You are un F-in believable. worst ever", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Airways Now Covered by Bank of America (JBLU) - Dakota Financial News http://t.co/WOwxhpU5qv", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Cancelled Flight previous request. Will accept ticket number for document number", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united Followback so I can DM plz", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir tell me you can get me to ABI earlier than 8 pm tomorrow", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways I saw online you had fee but I was wondering if there was a way to pay for it ahead of time, instead of at the kiosk", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue wow you guys answer people wow you care I love jet blue", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue honestly I’m glad you didn’t Cancelled Flight the flight, just that I’ll be driving home at 3-4 am now. :/", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people! #letsgo", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Is there a way I can get a record of all the flights I've taken with you?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "They didnt just tweet this... Nah. RT “@JetBlue: Our fleet's on fleek. http://t.co/1yLn1Gx4QX”", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways 835, fix this ASAP", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways is the worst. 45 minute delay in Boston. Not weather reLate Flightd. Going to miss our connecting flight. Gassing up the plane issue.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue done, thank you!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways is anyone working today?? Anyone want to pick up a phone?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I have never been mislead by a company as many times as I have this week by United Airlines!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft tell the truth! @unfriendly", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it & my 6yo was scared", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways / @AmericanAir are incompetent.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united @gg8929 Ladies and gents - United Airlines...", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue flight delayed 3x(!) and still not taking off on time, & greeting me at my seat (yes it's gum & garbage): http://t.co/n9hmcrJChb", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir we desparately need yall to make a nonstop BNA-> TUL! Cmon it'll be popular. 😄 (right, @annebevi @PaulBev1 @MikeAbramson??)", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united ... horrible wait time on 4348 to get a gate ..shows total miss management . Value customer time and respect thier sentiment", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Times change, I guess. http://t.co/osox9h7fWY", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir today, after 6 yrs., no longer my preferred airline.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I am UA elite Gold and have a UA Chase pres. plus credit card. How many EQM's do I need to get Platinum Elite!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir to the rescue. Sundown in Chicago. Next stop San Antonio! http://t.co/rQBpmwETtq", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": ".@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united can we get an explanation on why UA978 from São Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir. 50th Anniversary on April 10th. Still. Sweethearts. Companions. Lifetime. Sons. Families. Love.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Yesterday on my way from EWR to FLL just after take-off. :)\n#wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. \"Undefined error\" & 800# not working.Family of 4 don't want Cgroup! Help", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An \"aw, let me help\" cld mk it btr", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue woof.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir thanks a lot for sending a \"special deal\" with @Budget. Getting screwed is the best when on vacation #sarcasm get new partners", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees & w/the windchill -8", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue just DMed. thanks so much for addressing this so quickly.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir @USAirways #Boo! Wack ass terminal 6 @flyLAXairport. No food. No lounge. No Bueno!! Never again!!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica Trying to reset my password, email never arrives. Help?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways printer problems causing us to sit on the runway for 45 mins. Get it together.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue So anything found while cleaning the plane in DC would be at the baggage office, even something small?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways If you believe in keeping your customers happy, especially after a mistake was made on your part...", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir DM sent", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways I checked in \"Standby for 1st Class\" only to find I am \"not on the list\". This merger is a pain.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "“@JetBlue: Our fleet's on fleek. http://t.co/3Ltx7JKBo9” is fleek dead yet now?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir any idea if there will be any \"spring sales\" soon for travel from Late Flight August to early September? Going from PA to LAX.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united @RenoAirport hi, when do direct flights from Houston to Reno begin? Don't see any days in March?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue thanks!! Great service in #T5 already! #lovejetBlue", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united found the flight on @airfarewatchdog", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways @PHLAirport this is the reason I avoid @PHLAirport and @USAirways like the plague. Glad to see this merger is working well. #dumb", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Thx for the pointer, but Im good with the big monitor. Any advice on who I should pick to come our of the Western Conf (NBA)?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "I hate you all. RT @JetBlue: Our fleet's on fleek. http://t.co/uTdfqF5WPA", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united where's the crew for ua748?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united it was delivered! Thank you for making sure it arrived at my doorstep!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways waiting for bags now over 25min in Phl bag claim!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue I knew the 3-4 hours sounded odd; missed a flight we hit JFK an hour early for and your gate attendant told us 3-4 :(", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the @cavs game!!! Nooooo", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue thanks for update http://t.co/K7uBOTMr1r", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united yes, but they still don't know where it is. I've been told it might be on a flight, but now no one can confirm it.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways what am I paying you $275 for? Fly the damn plane! Not one announcement from the crew. Let me know how you wanna refund me.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Cancelled Flighting my flight today because of weather in Dallas without being charged?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I was able to get a seat on earlier flight sfo to ind. Can you add me to 6pm ord to IND?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united 40 minutes on tarmac now. That's after 9 hour delay.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue can't book a flight because of outdated, forced opt-in \"Verified by Visa\" nonsense. Help a girl out? I just want to get to @sxsw", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways if I have Dividend Miles credit card & I used it to book my flight is one bag free?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir how many left?! I'm 15 min wway", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united i have a weekend of dealing with your company that would say otherwise.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Yes I needed plenty of assistance but received none.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united just had the worst customer service experience ever on united airlines", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir can I get home before 12 or no?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :(", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue you are missing the point. The flight left an hour Late Flight. Why are you allowed to be that Late Flight, and still charge me $50 and 10hrs?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight & been on hold all day.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir no hold times, just disconnections. There is no excuse for that", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir briughy me to @ComClassic, #AIF2015 & so much more with the #agcommunity", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united This is the 2nd time I was rebooked (w/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5fmipW9dhi", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation! \n#thanksamericanairlines", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no...", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@United will not have to honor absurdly low mistake fares.\nhttp://t.co/2Z3Jv73IlW vía @usatoday", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united oh, the Wi-Fi router is on top of the fuselage! ;)", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "“@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU! United Cares!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "Bruh “@VirginAmerica: @giannilee Turn down for what. #VXSafetyDance”", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united nothing else from you ^GJ? Where is your customer service?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways good ideas...she is traveling today...at airport. Need to petition faa regarding silly 24 name change rule.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "“@AmericanAir: \"Jason, you'll end up missing your connection. Please see our DFW agents for assistance.” Nope! Hasn't taken off yet, still!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways is there a phone number or email address to customer service?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir when are you starting routes to #Hawaii and #Canada?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate! I have patience but none for incompetence.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogotá today, Colombian employees treated us badly , need help please", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways thank you!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue do you know when the schedule for dec 2015 will be released?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play. Earn miles but can't use them.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways not best pleased with service so far. On our third gate and still no guarantee that it's the correct one :(", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir it'd be nice if I could get an answer, even a simple \"no\" would do; I just want to know. :)", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Seriously, what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http://t.co/vPDRPLXj5a", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways how do I reserve my seat on the AA flight I transfer to from ORD to EVV?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways Houston hub Aa T. Employee the bag is not here, It made it to Pa before me! Oops not your problem http://t.co/Uld0hWFkfo", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways: I relied on US Airways, and that was my mistake. Awful customer experience.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways was on hold for about 45 minutes after speaking 2 lady at the airport counter. Gave up", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways I should also add the weather conditions are terrible. Expecting 18 inches of snow. Any advice?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2)", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united delayed going home AGAIN. Getting really tired of delays.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue my wife and I booked last minute flights for a funeral separately, but we would like seats 2gether, can you do this if we DM conf#s", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united keeps delaying my flight, horrible customer service", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue You also promised to change my wife's name on the account and it is also not done. WTF?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways i understand that but i should still be able to view my reservation online....", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united done", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Think about it...boarding to a chill untz untz untz....like this http://t.co/lj2lARivE0...", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Got my bags this morning! Thanks!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united Why have airlines always told us they can't open a cabin door once it has been closed? This plane has done it 3 times tonight.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united : Unhappy with United's service?\n\nRead Ralph Nader's open letter to UAL's CEO.\n\nLeave a comment or RT.\n\nhttp://t.co/O0745APIau", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@americanair why am I not being given a callback option??! Why has this service been turned off?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united chase says no referral bonus. Thanks.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly @Delta again, dont do it!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue love it as always!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": ".@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Just sent DM with confirmation number and passenger name on SWA 3104 MCO->CMH", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways you see now that is a lie. They auto respond with insulting email. #sucks", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united how can you never got a flight from austin to Houston in time for a connection ever? Ever!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways @hhagerty that's a lie.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue It was fabulous! Very pleased.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir what is going on with the flight 2417? It has been delay a lot .", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways now you don't know where my luggage is? Seriously?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways honest question - how is a 1-way ticket from Charlotte (your hub) to LAX (2nd biggest city in USA) almost $600?????", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united There is only one club at LAX - in terminal 7 across from gate 71", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue yes, but it hurt my feelings to walk by MINT. A fella can dream. #happy4them", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united: I don't care that a @thehipmunk link showed me a \"wrong\" price on your site—it's your site & responsibility to ensure correctness.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue So what about the plane stuck in Newburgh won't start. It that weather reLate Flightd as well. These passengers on plane for 10 hrs.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways The help/complaint forms on the website can be used only if the matter applies to an actual ticketed flight", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Learn how to give folks on multiple flights the same day boarding position at least if you can't give them boarding passes.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I've been waiting on my bag in IAH for 45mins. They're only 4 freaking people on that flight waiting for bags. Fix this!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways The captain turned off the seat belt sign so people can get up and walk around. That's not good.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir you Cancelled Flight both flights yesterday and rebook me in middle seat. Not acceptable. Upgrade to emergency row would help. #nothappy", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica is flight 882 Cancelled Flightled and what do I do if it is?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir you guys need better communication to your customers. This is rude and unprofessional.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "Really ? 😑“@JetBlue: Our fleet's on fleek. http://t.co/V5QWkYXSW6”", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united You please do not burn my dreams !!! #burningman tickets sales today.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir \nIt's not what happens to us that matters...It's our response that matters. Way to drop the ball AA.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir \nIt's not what happens to us that matters...It's our response that matters. Way to drop the ball AA.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir @derekc21 , to my surprise BA doesn't have me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": ".@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in 🇺🇸 @FreyaBevan_Fund 💗 🎀 💗", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc & airline #SwitchingBoth", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue and of course that was supposed to say Logan, not login", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united you're terrible.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I enjoyed a call from my good friend he's Flight Booking Problems his flights elsewhere as I tweet one at a time I will tell as many as I can", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir when will the merging of miles between you and @USAirways be complete? Wasn't it this month?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united You guys are atrocious. Far better service as silver on Delta than you as a platinum. I'll be switching back to delta.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways even when I do simple google search by flight number it tells me which gate so won't be that difficult am sure #disappointed", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Very impressed so far. An app that's worth a damn and sms updates on my flight.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I'm flying into DCA my bag is at IAD. I am already Late Flight for my meetings at work. I will call the number when I land 😭", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Gains Altitude, But SkyWest Hits Turbulence JBLU SKYW - Investor's Business Daily http://t.co/P2HUM7lXUR", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways I'm tired of paying for luggage & less than stellar customer service @AmericanAir. #notafanofyourmerger", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@usairways I just want to get home before Wednesday... Joke is over, 50hrs of Cancelled Flightlations and delays is enough!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united of course I need help. I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united this customer service experience will be tweeted for quality assurance.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united thx off the response, finally got through the 45 min wait and talked to someone.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways just noticed that I don't believe I saw a confirmation for a flight I bought a few weeks ago. Def paid though. #help #resend?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I'm strongly considering taking my business elsewhere. #UnitedAirlines", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "“@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY” 👏👏", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united its in black and white. EU law and all that €600 for a Cancelled Flightled flight. I want my money", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir over 15 minutes without talking to a human at what point would you recommend I call @AmericanAir http://t.co/ysqbVq6Mgb", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways I better get a free flight", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Jan 5? That's not summer http://t.co/TpzhjX7Hbt", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united we had four scheduled flights on this reservation and literally did not take one! Unreal", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "nope. RT @JetBlue: Our fleet's on fleek. http://t.co/9SHhTvIOTI", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir need to Cancelled Flight a few more can you please check DM", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united yes when I landed.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas \"This feature is currently unavailable\" appears ?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare. I was hung up on once. Can you help me rebook?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir checking into a flight on your website is about as easy as asking a bear to shit in a toilet #justsaying", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir My brother & his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways really??? NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue she waved someone behind me to step forward although I explained what happened and indicated my need to make my flight", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir we've been on hold for hours.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir \nNo one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Thank you for the JetBlue Credit. Nice save :-)", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue i'm getting info from the website, but needing to check it and the alerts would be much more beneficial.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united my flight Cancelled Flightled new flight 5012 hopefully will not.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways why cant Sapphire members reach anyone on the phone?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue how much for a trip to a warm island @SamChampion http://t.co/N3SUIip0VW", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "You know what ... RT “@JetBlue: Our fleet's on fleek. http://t.co/WJYAs2D94n”", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue Is there something going on with your alerts? Flight's been delayed several times for my parents and i'm not receiving any alerts.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue flight was two days ago. Flight 1918 from POS.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united a plane took our gate and now we're just waiting in a lot at DIA", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways so how about some help with suggested time I could call to avoid such long wait time", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :(", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Flight 4454 aircraft at gate, but no crew? Will be 2+ hours Late Flight to destination. Come on!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways so mad I can't even believe you guys Cancelled Flight my connecting flight after I leave the first stop, & give me a useless hotel voucher", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I paid extra $ for my seat & the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": ".@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@United has time to respond to everyone else's complaints but not mine. You just lost a customer", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@United so what’s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir why is your website downnnnn :( ugh", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united still can't dm, it's LH7631 on 21/2/15", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund. Never again", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united but it's hard to stay upset at someone when they at least TRY to show remorse.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica\nwjere is our luggage #so slow at lax", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways They charged me for a flight they Cancelled Flightled, unbelievable and unheard of", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Just sent a DM. Thank you for the acknowledgment.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "“@JetBlue: Our fleet's on fleek. http://t.co/vw2v8GVnGq” 😐😑", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica @ladygaga @carrieunderwood I'm Lady Gaga!!! She is amazing! 😊", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot? Now I miss my meeting Atlanta because someone slept in?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Hi, flight 1051. If I try and book a new one way, flight departure shows up as 3:55pm which seems accurate.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? #unhappytraveler", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue you stood me up last night, but I'm giving you a second chance. I'm just a boy, tweeting an airline, asking them to fly him home.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica what is your policy on flying after surgery?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways my flight got Cancelled Flightled to Charlotte. Been on hold for an hour, pls pick up!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica this is too cool! Never been on ur planes but now I will!!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue: Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united why are you charging people to see the freaking flight map? https://t.co/AgPb45v8wt", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I am on 1528 and my connecting flight is 909", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways Already planning my local boycott for Washington, D.C. Area.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Cancelled Flighted my flight. Went with another airline 2 leave 2day. They Cancelled Flighted also. Called JetBlue & got same flight but now $250 more👺", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I have such a love hate relationship with you. Some days you're good, the others you are so terribly awful its saddening", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Have you issued a Memphis travel advisory for tomorrow? Winter weather coming through now.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": ".@united You may \"dislike delays\" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact, but you should anticipate.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "😎 RT @VirginAmerica: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir fly my child", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways thanks! Now I just need to locate where my luggage is!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways fight was delayed 3 hrs in MCO, now I'm stuck in Philly with a standby ticket, flight 4009. Solution needed.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways but my bag is still missing", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue I hope your system wasn't hacked cause someone else's passport info was on my reservation & I couldn't get my boarding pass", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir No, when I call AA now I can't even get on hold...can you help me?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I had booked online but unable to Cancelled Flight online. But finally got thru.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I want to speak to a human being! !! This is not an obscene request!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united perfect! That works! Thank you!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir can you please make sense of the companion promo? How to we set it up?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue what is the name of this tailfin? http://t.co/qxV45MV0Ug", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting....", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http://t.co/Qw1til96YA", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways Good grief! Flight Cancelled Flightled. Been on hold since 0400.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I hope you lose the next govt contract", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Not fast enough. No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "“@JetBlue: Our fleet's on fleek. http://t.co/M2wSg2olgo” -_-", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways on your website and on your boards at Logan it said it was on time, so we went through security and got to the gate (2)", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal. #DoBetter @UsAirwaysSuck", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united some compensation (e.g. upgrade to higher class for my rescheduled flight to MUC today) will be appreciated, though ;)", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of ....", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir @Eleonora7 good luck I've been waiting a week", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir nice work on the update!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err \"no segment in this\"", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer? #disappointed", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue customer service was so bad updating my points, once I use my next points, I won't be flying you. Point system is almost a sham.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united awesome new plane flight 1701", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue 1242 now?! I may cry!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica What is the reason for the delay of the departure of VX 413 from JFK this afternoon?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica Congrats VX on the new route! ✈️🎉", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways will do. Hoping for a voucher for a future flight #Optimistic", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united that's a crazy long form! You need something other than a video?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue do you have direct flights to and from Bos to St Lucia or Antigua?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Digital Journal http://t.co/urcyfcp2Lx", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue rocking the Tim McGraw hold music", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I am a comedian and I promise I will make fun of you on stage tonight.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I'd really like to get off of this plane now.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is it overbooked? Really don't want to be bumped!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir ok. Pilots are looking for agents - they jumped out / FLT 5350 #DFW / this is crazy", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "Can You please help to save my daughters life @JetBlue for details Go here @Help_Lindsey", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir how do I get a companion pass", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir iPhone app now has passbook support! Whoot! It's the little things in life... 😜", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy http://t.co/m7MMq2f5FA", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I will dm you now", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir the folks at the Executive Platinum desk are great pros. They understand my displeasure with change fees and switch to SW.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways then why did my whole team be able to put there carry ons under the plane", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir my wife had been in group A in prev. flight but got bumped for some reason. Alone with two kids. At least put her in group A", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir 🙏 in my hotel now. Thank you!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue loving the free #wifi and #legroom ✈️ #SeattleBound", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue I would go anywhere JetBlue goes.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways thank you", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir thank you!!!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Beautiful, thanks a ton!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united said they would give us a refund. 30 days Late Flightr NO refund.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I've DM'd you. Thanks!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united thanks for reminding me how much easier it is to fly Southwest! Get more agents at sfo 25!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways @AmericanAir Is there a way to reserve a veg meal online for a flight to Brazil tomorrow? I've been onhold for more than 1 hour.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue thank you. Appreciate that!!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united it's kinda funny. No worries.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united Done and done", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united nice and early back home! http://t.co/geG4nghmIE", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue It is physically impossible to make it to the airport, and our flight is scheduled to leave in less than 3 hours.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir DAL is due for sleet Sun. eve-didn't see it listed for cities that can re-book? Fly to DCA at 8:10", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways Is $99 companion ticket benefit of Premier World MasterCard still limited to USAirways flights or do AA now qualify as well?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united 4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir No I have not.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "OMGee!!! @JetBlue #OnFleek Why @JetBlue Why?!? 😭😁😆😵 How many people even know what that means, lol?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united @JMS2802 : outsource it all United Airlines...your customers are just loving you for it. Outsource. Outsource. Outsource.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united can I request a ticket change through twitter ?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT! Flight Booking Problems me for Tues no good weather caused me 2 leave early", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir thanks so much!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways how do you have only 1 flight into lexington this afternoon with the #1 @KentuckyMBB playing a big game tonight? #DoBetter", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united you realize you've said this already. At least last time you asked if I needed \"help\"", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir five times at last count", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Is there anyway to pay more to get priority boarding A 1-15?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir how we looking? We going to be able to get out on time? #flight353", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Indeed. It was not 😉.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@usairways. Seriously, attendants go AWOL for 60 mins. Now flight further delayed. Don't lite a match either http://t.co/mT8sPlm02v", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir how much is ur wifi fam", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir that's what I am hoping for", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir the whole plane is the same. How old is this plane? The seats leather is coming apart ay the seams.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united is amazing how hard is to talk with customer service! !!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir RDU flights expected to be ok this afternoon and tonight?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways still crickets from customer service.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir very confusing to receive \"your trip is around the corner!\" email when I already Cancelled Flightled the flight", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united and learn how to book flights. http://t.co/MHHS9RUpLv", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir confirmation number for new reservation is FP9M6Y I am traveling with a 3 year old. please email? jennifer.cascino@gmail.com", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir chances of flight leaving BNA tomorrow at 6:20 am (to LGA)?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@JetBlue are you my friend?!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont…", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir loving the boarding to go to Chicago #KeepItMovin'", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH 😁", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united thnx", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways also, can you explain why, when I checked in, on the US Airways site, & picked \"Standby for 1st\" I was not put on the list?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Well if you won't let me handle my reservation/change online, & your Reservation call # hangs up on me wtf do I do?? Bullshit.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue thanks for replying-I feel a little better we'll see how it goes ☺️✈️", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Awesome. Thanks! You guys rock!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks...", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways International", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways Been dealing w/ @americanair to solve the probs your team created. Your Manch, NH staff is clearly your C-team, btw. #NotEvenJV", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue we made it safe and sound. Thank you for the safe travels.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir can you tell me why you Cancelled Flightled the flight vs delay", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united thanks for making sure they hear the message!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways sitting here in PHL with all of your rude Customer Service Agents!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united sent you my confirmation via DM. Thank you very much", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways my wife left her phone on flight AWE474 on Friday February 20th upon landing in Minneapolis. How can we get it back? Thanks!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue App still saying I can't DM you...", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways @VincesViews there are significant number of folks on 686 connecting to 599 a few minutes hold would make many happy", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@United Is Changing Its #MileagePlus Program: Winners and Losers http://t.co/38OTLzAK5d #airline #travel #loyalty #rewards", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united Thanks Yup I'm all set. It happens. SLC ground staff were prompt, helpful and courteous.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united 3586 from IAD to BUF. Incredibly loud, and like a third world 70s inner city metro bus. #lowstandards http://t.co/m67WnBglXQ", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Is the 1,750 bonus at 1800Flowers still on or did it expire 2/14/15?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir any delays today @CAKairport to Orlando?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir pls help. This is seriously beyond ridiculous.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united we followed the baggage rules on your website and was still charges $150. But only going one way", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours. Got a call but was hung up on.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways Your system is affected by the weather?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️& races in Daytona", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir oh it's nothing my issue was already resolved and I am in the air", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united no it weighed 45.5 and it was the only checked bag", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united are you looking for European Flight attendants for Paris or Frankfurt?\n\nBest, \n\nFabrice", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united great job losing one of my six bags on a direct flight. Don't know how you manage to do it.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue We just landed in Vegas but not allowed to leave the plane just yet. Thanks for making me miss my flight at 1 pm. #fustrated", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I am following - you need to follow me for DM?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http://t.co/pKy7ZhnNRH", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir @USAirways use the app you say?? http://t.co/WnY9TzsR8N", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir what does a woman got to do to get a chance of a lifetime? 😖 #DestinationDragons #imaginedragons #slaycancerwithdragons", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@southwestair Hi, how do I add a flight to my account? Just created it", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways we were moved to a delta direct. Thank you for the accommodations!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for \"A\" boarding. Refused to honor it with rescheduled flight", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :(", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways the exhaustion of traveling n runnin thru the airport and tryin 2rent a car n not killin myself my family or anybody on the road", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I tried 2 DM it would not go thru... not sure why", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue okay awesome! Thank you!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united blood services, make your appt. today! 18009174929 http://t.co/6UXwPaduGS", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united trying to get a customer service agent. Just landed in SFO. Can't fly with 3 layovers with 3 kids!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on? Am I rebooked on another flight?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight Having to drive 10 hours now 😢", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways And you took away my 1st class seat. Love being a Chairman Preferred and assigned row 24 seat B middle seat", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": ".@SouthwestAir I will if you can see about moving up my Brother in laws graduation to the 6th. Thanks.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir I've been on hold for an hour & a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways if you've got room on an earlier flight home, why charge me $75 to get on it? Be the hero!", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways Can you help me update KTN on the profile? Ticket book via AA & that info didn't get pass on. I've been on hold forever", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame..", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united so, I made it all the way to the airport, and they say they won’t fix the handle. I showed you this problem, and you said to go…?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Two delayed flights in a row. Neither one of them explained", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "Without notifying though? “@AmericanAir: @krescate We don't like Cancelled Flightling flights, Kim, but weather has not played nice with us.\"", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways what is your policy around bringing a breast pump on board?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united download jeokoo the American app for air travelers", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue thank you will do!! You guy are awesome!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@United ticket counter Masters out of SMF not very helpful.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue the one man in baggage office says \"I dunno\". HELP", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet. Promises are free.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta #NFTYConvention http://t.co/ttbtY89Ilo", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here. Thanks again for a sleepless night.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious \"costs\" that you incur, @united?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united i did but i got nothing from it. Just dissapointment =(", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways Do your flight schedules to - from Quintana Roo, Mexico reflect their newly adopted time zone change to EST?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways never imagined it would be so hard to SPEND money through US Air. Stubbornly hoping someone will come back to the phone.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica why can't you supp the biz traveler like @SouthwestAir and have customer service like @JetBlue #neverflyvirginforbusiness", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue Ok great thanks! I had a great flight, FYI. I'm excited to fly again. I just was frustrated I was not able to check in.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue you have to service your remote controllers on my flight I watched equalizer (movie) THREE times because my remote was stuck", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue awesome, thanks! on hold now.", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue is that one on the picture http://t.co/lxwbsfxfj0", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "can you not? RT @JetBlue Our fleet's on fleek. http://t.co/413GiAL0yl", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united all good man it isn't your fault that plane is having maintenance issues", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united is the worst airlines sitting on the plane at Houston-bush airport now for an hour and a half waiting for Late Flight passengers", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways no your not!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united in Bogota with no wallet is no fun. :-(", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Just did, thanks for checking! :)", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "“@JetBlue: Our fleet's on fleek. http://t.co/Lv9HwQDK9A”\n\nCan't fly you anymore, we had a good run ✌️", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched..", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir wifi stays connected about the lifetime of a higgs boson", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. #thingsyoucantmakeup #switch2SBux?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue you guys need live chat.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service 😃", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "RT @JetBlue: Our fleet's on fleek. http://t.co/826Pkiq5HI", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight. Completely dissatisfied with @USAirways", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Finally got through after 3 hours and all set. Thanks.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@JetBlue I can't pay 30 bucks xD", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http://t.co/1L9sCWPhph", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways US 728 Wait, now a gate opened. Back we go. (Good, maybe we can get off.)", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir Thanks I just sent a DM with this info.", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@USAirways nice touch with using my first name. Very intimate. I'll be filing a claim soon to be reimbursed. Have a us airways day!", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟", | |
| "sentiment": 1 | |
| }, | |
| { | |
| "sentence": "@USAirways @AskPayPal completed. If that's the case then why does it still say \"in progress\" on Paypal's website. I reserved on the 13th.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@JetBlue so yesterday a flight I wanted to Chicago was on sale within my points range and today it isn't. Any way you guys can still honor", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@united are there any upgrades avail to get us all on the same flight", | |
| "sentiment": 0 | |
| }, | |
| { | |
| "sentence": "@AmericanAir why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out.", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?", | |
| "sentiment": -1 | |
| }, | |
| { | |
| "sentence": "@united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me.", | |
| "sentiment": -1 | |
| } | |
| ] |