voxxilabs/healthcare-intent-classification

industry stringclasses 1 value	use_case stringclasses 13 values	state stringclasses 234 values	transition stringlengths 9 111	conversation_turn stringlengths 27 720
Healthcare	Pre-Operative Instruction Delivery	confirm_completion	user is restating instructions to confirm understanding	Assistant: Alright, thank you for confirming. That concludes our pre-operative instructions. Do you have any further questions for me at this time? User: Okay, so just to recap: NPO after midnight, clear liquids only, CHG wipes the morning of, and no NSAIDs for a week prior. Correct?
Healthcare	Medication Refill Reminders	reason_for_denial	user is asking an unrelated question	Assistant: The medication is discontinued from your active medication list. User: What's the HIPAA compliance status for our digital records system?
Healthcare	Lab Result Notifications	retrieve_lab_results	user is requesting to save the results	Assistant: Okay, one moment while I retrieve your lab results. User: Uh, one sec… hold on… yeah, can you, like, send me a copy or something?
Healthcare	Patient Survey Collection	ask_question_5	user wants to end the survey	Assistant: On a scale of 0 to 10, with zero being the worst possible and 10 being the best possible, how would you rate your overall experience with our services today? User: look i dont wanna keep going i gotta run, cna we stop?
Healthcare	Appointment Scheduling and Rescheduling	update_contact_information	user.make_small_talk	Assistant: Okay, I've updated your contact information. Is there anything else I can help you with today? User: How's the weather?
Healthcare	Insurance Verification	verify_patient_information	user is requesting information about how the information is stored	Assistant: Okay, I'm going to verify the information you provided with our records. Please hold for a moment. User: Thanks for waiting—where exactly is this information stored? I want to know how secure that is.
Healthcare	Post-Discharge Follow-Up	document_call_outcome	user is scheduling a follow-up	Assistant: Okay, I'll document the details of our call. User: Oh gosh, I am so sorry for all the trouble, but yes, I’d love to schedule that follow-up.
Healthcare	Medication Refill Reminders	medication_details_prompt	user provides information about multiple medications	Assistant: Okay, can you please spell out the name of the medication you'd like to refill? User: Uhm, lemme see... I need, uh, dat one fer my heart... lisinopril, i think? And also, uh, i need my... metformin. Yeah, and my wife she needs her, uh... sumatriptan.
Healthcare	Insurance Verification	verify_plan_effective_date	user is providing additional information	Assistant: Could you please verify the plan's effective date for me? User: Oh gosh, I should know this, please forgive my forgetfulness, but it’s January 1st, 2023.
Healthcare	Payment Reminders for Medical Bills	handle_payment_failure	user is requesting a payment method	Assistant: I'm sorry, but the payment was declined. Would you like to try a different card or payment method? User: Uhm, yeah, is it possible to use, uhm, a different card or check or something?
Healthcare	Patient Survey Collection	begin_survey	user asks for help	Assistant: Okay, let's begin the survey now. User: Sorry, can you help me with something before we start?
Healthcare	Post-Discharge Follow-Up	check_for_symptoms	user is requesting to speak with a doctor	Assistant: Have you experienced any new symptoms since your discharge? User: I don't know if I trust you to give me medical advice. I think I need to speak with a doctor directly.
Healthcare	Insurance Verification	access_insurance_database	user is asking about the coverage details	Assistant: Now, I'll access the insurance database to verify the provided information. User: So like, is my stuff coverd, ya know, the copay and like, what I gotta pay?
Healthcare	Payment Reminders for Medical Bills	confirm_payment	user asks for clarification on due date	Assistant: Okay, I show a payment of $200 was successfully processed today. You should see it reflected in your account within 24 to 48 hours. User: Excuse me, can you tell me again what is day I need to pay?
Healthcare	Patient Survey Collection	handle_consent_decline	user is asking who will have access to their data even without consent	Assistant: Okay, I understand. Thank you for your time. User: Uh, but who is going to have access to my data even if I don't, uh, consent?
Healthcare	Pre-Operative Instruction Delivery	discuss_risks_and_complications	user is asking about the doctor's experience with these risks	Assistant: As with any surgical procedure, there are risks involved, such as infection, bleeding, blood clots, or reactions to anesthesia. There's also a risk of nerve damage, which could lead to temporary or permanent numbness or weakness. User: Excuse me. The doctor, similar surgeries, how much he do?
Healthcare	Appointment Reminders and Confirmations	appointment_cancelled	user is asking for help with an unrelated issue	Assistant: Okay, your appointment has been successfully cancelled. Is there anything else I can help you with today? User: Excuse, maybe you can to help me, with my bill, it is too high?
Healthcare	Appointment Scheduling and Rescheduling	reschedule_appointment	user changes reschedule reason	Assistant: Okay, let's reschedule your appointment. What is the reason for rescheduling? User: Actually, never mind why! Just find me something sooner, ASAP!
Healthcare	Appointment Reminders and Confirmations	identify_patient	user is requesting to reschedule the appointment	Assistant: Could you please provide your name and date of birth to verify your identity? User: Actually, something came up and I need to reschedule my appointment.
Healthcare	Appointment Reminders and Confirmations	provide_new_appointment_slots	user provides additional constraints on the time	Assistant: We have openings on the 16th at 9 am or the 18th at 2 pm. User: Need something sooner!
Healthcare	Appointment Scheduling and Rescheduling	handle_urgent_request	user asks about potential costs or insurance coverage	Assistant: I understand this is urgent. To proceed, are you currently experiencing a medical emergency? User: Before, how much it will cost me? Also my insurance, it covers?
Healthcare	Insurance Verification	resolve_insurance_discrepancies	user is asking to change insurance plan	Assistant: Okay, I'm showing a discrepancy between the information you provided and what's on file. To resolve this, can you please double-check your member ID and group number? User: Uh, one sec… hold on… you know what, I was just thinking of switching to a different plan altogether.
Healthcare	Insurance Verification	check_copay_amount	user misunderstands the copay amount	Assistant: Okay, for specialist visits, your copay is $40. User: $40? Are you sure? I thought it was lower than that.
Healthcare	Lab Result Notifications	resolve_issue_and_close	user is inquiring about the implications of the resolved issue	Assistant: Great, now that we've sorted that out, is there anything else I can assist you with today? User: Thanks for resolving that—so, what does this mean for my treatment plan now?
Healthcare	New Patient Onboarding	obtain_consent_forms	user is stating that they do not understand	Assistant: Okay, now we need to obtain your consent for treatment and to share your health information as necessary. Do you have any questions regarding these consent forms? User: Huh? I don't get it! What forms?!
Healthcare	Wellness Check-Ins	provide_health_advice	user is expressing gratitude	Assistant: Based on our discussion today, I recommend that you [insert specific health advice]. It's important to [explain why the advice is important and/or how to implement it]. Do you have any questions about this? User: Thanks!
Healthcare	Pre-Operative Instruction Delivery	medication_instructions	user is reporting an issue or problem	Assistant: Okay, let's talk about your medications. Please discontinue any blood-thinning medications like Warfarin or aspirin five days before your procedure, unless your prescribing doctor advises otherwise. Also, if you are on any diabetic medications, please consult your primary care physician for dosage adjustments the day before and the day of the procedure. User: Thanks for waiting. Before we continue, I wanted to ask about a small rash I noticed after taking one of the prescribed medications - should this be a concern before the surgery?
Healthcare	Post-Discharge Follow-Up	assess_understanding_of_instructions	user is providing feedback about the care received	Assistant: Okay, just to be sure, can you tell me in your own words what you need to do now that you're home? User: Uhm, I think so. Like, after they telled me all that stuff? I gotta take pills and watch fer, uh, signs and stuff. I dunno, it were a lot.
Healthcare	Appointment Scheduling and Rescheduling	confirm_appointment_selection	user is asking a question about the appointment	Assistant: Okay, so to confirm, you'd like to schedule the appointment for February 8th at 2 PM with Dr. Smith. Is that correct? User: Will I need a referral or pre-authorization from my PCP to schedule this specialist visit, considering my insurance plan's requirements for covered services?
Healthcare	Preventative Screening Reminders	schedule_appointment	user is asking about transportation options to the screening location	Assistant: Okay, I have you scheduled for [Date] at [Time]. Does that sound right to you? User: That sounds good, but is there a bus stop near the screening center? I don't have a car.
Healthcare	Medication Refill Reminders	call_wrap_up	user is being silent / providing uninterpretable utterance	Assistant: Okay, that concludes our call. Thank you for using our automated refill service. Have a wonderful day! Goodbye. User: Uh huh.
Healthcare	New Patient Onboarding	verify_insurance_coverage	user is expressing concerns about the verification process	Assistant: Let me verify your insurance coverage with [Insurance Provider]. Just one moment. User: Are you sure they can even verify it this quickly? I've had issues with them before.
Healthcare	Patient Survey Collection	collect_answer_1	user wants to skip the question	Assistant: Okay, on a scale of 0 to 10, with 0 being the worst possible experience and 10 being the best possible experience, how would you rate your overall experience with our services? User: Uh, one sec... hold on... skip.
Healthcare	New Patient Onboarding	schedule_initial_appointment	user is requesting directions to the clinic	Assistant: Okay, let's schedule your initial appointment. What days and times work best for you? User: And this clinic is easy to find, right? I've heard horror stories about getting lost trying to find medical buildings in this area.
Healthcare	Insurance Verification	check_deductible_status	user is asking how much of the deductible has been met	Assistant: Let me check the deductible status for this plan. User: Thanks for waiting, how much of the deductible has been met so far this year?
Healthcare	New Patient Onboarding	discuss_privacy_policy	user is asking for the legal basis of data collection	Assistant: Now, let's move on to our privacy policy. This document outlines how we handle your personal and medical information. Do you have any questions regarding our privacy policy? User: Uh, what's the, uh, legal ba-basis for collecting all this information?
Healthcare	Appointment Scheduling and Rescheduling	handle_patient_no_show	user is asking a general question about the appointment	Assistant: I see here that you missed your recent appointment. Is there a reason for that? User: Are you sure it was scheduled correctly? I don't remember getting any reminders.
Healthcare	Lab Result Notifications	lab_results_unavailable	user is asking about the potential impact of the delay on their health or treatment	Assistant: I apologize, but the lab results are currently unavailable. We are experiencing a system issue. Please try again later. User: Oh, okay. This is problem, because will the delay maybe make my health worse for treat me, you know?
Healthcare	Vaccination Reminders	Verify_Patient_Identity	user is correcting previously provided information	Assistant: To verify, could you please provide your date of birth? User: Actually, I think you have the wrong person, my birthdate is October 27th, 1978. Are you sure you have the right record?
Healthcare	Appointment Scheduling and Rescheduling	handle_urgent_request	user confirms urgent request	Assistant: I understand this is urgent. Let me see what I can do to expedite the process. User: Yes, please, I really need to be seen as soon as possible.
Healthcare	Payment Reminders for Medical Bills	goodbye	user is requesting documentation or confirmation of the changes done	Assistant: Thank you for your time, have a great day. Goodbye. User: Send me something confirming this! Now!
Healthcare	Patient Survey Collection	collect_answer_5	user is expressing confusion	Assistant: On a scale of 0 to 10, with 0 being the worst healthcare you could imagine and 10 being the best, what number would you use to rate all your healthcare from the VA? User: I'm not sure I understand the question.
Healthcare	Lab Result Notifications	relay_abnormal_result_information	user wants to know possible reasons for such result	Assistant: Okay, I see here that your glucose level is elevated. This could indicate further testing is needed to check for diabetes. User: Oh no, elevated glucose? What could be causing that? I've been feeling pretty tired lately, could that be it? Or maybe it's just stress from work?
Healthcare	Lab Result Notifications	resolve_issue_and_close	user is asking about the lab result specifics	Assistant: Okay, I'm glad we could resolve that for you. Is there anything else I can help you with today? User: Wait, so what exactly does that result mean for me? I need more specifics.
Healthcare	Insurance Verification	escalate_complex_issues	user is thanking the agent	Assistant: Due to the complexity of this matter, I'm going to escalate this to a senior verification specialist who can further assist you. Please hold while I transfer you. User: Oh, uh, alright, tanks.
Healthcare	Appointment Scheduling and Rescheduling	schedule_follow_up	user inquires about the location of the appointment	Assistant: To ensure we are following up appropriately, I'm scheduling a follow-up call for you. User: Uh, where exactly is the location for that uh, you know, appointment?
Healthcare	Preventative Screening Reminders	offer_screening_appointment	user is asking how long the screening will take	Assistant: We offer mammogram screening appointments on Tuesdays and Thursdays, would either of those days work for you? User: How long will it take?
Healthcare	Vaccination Reminders	Address_Patient_Questions	user is providing feedback about the process	Assistant: Do you have any questions for me regarding the upcoming vaccination appointment? User: Yeah, the whole process seems pretty efficient, thanks for setting this up.
Healthcare	Preventative Screening Reminders	thank_patient	user is requesting information to be repeated	Assistant: Thank you for your time. User: What was that again!?
Healthcare	Lab Result Notifications	relay_abnormal_result_information	user inquires about next steps	Assistant: Okay, I see that your recent Lipid Panel results came back with elevated LDL levels. This might require further evaluation by your physician. User: Elevated LDL, eh? So, do I need to, like, schedule a follow-up with my PCP or what's the protocol here?
Healthcare	Wellness Check-Ins	offer_resources_and_support	user is asking for clarification on how to access resources	Assistant: We also have a variety of resources available to support you, including online materials and support groups. User: Uh, how i, like, get to those resource thingy?
Healthcare	Appointment Reminders and Confirmations	appointment_cancelled	user is ending the conversation	Assistant: Okay, your appointment has been cancelled. User: Okay, thank you.
Healthcare	Wellness Check-Ins	record_patient_feedback	user is mentioning a specific health concern	Assistant: Is there anything else you'd like to share or any feedback you have about our services? User: So you're asking if there's anything else I want to share or any feedback about the services, right?
Healthcare	Appointment Scheduling and Rescheduling	document_call_summary	user wants to end the call	Assistant: Okay, I've documented the call summary. Is there anything else I can help you with today? User: Nope, all good. Gonna bounce now.
Healthcare	Insurance Verification	address_coverage_exceptions	user is checking if the exceptions are standard practice	Assistant: I'm seeing some exceptions to your coverage. Let's go over them. User: Is that normal?
Healthcare	Patient Survey Collection	handle_consent_decline	user is ending the conversation	Assistant: Okay, I understand. Thank you for your time. User: Ok, good bye for now.
Healthcare	Post-Discharge Follow-Up	verify_patient_identity	user is denying their identity	Assistant: Can you please state your full name and date of birth to verify your identity? User: Nope, not giving it! What's this about anyway?
Healthcare	Insurance Verification	determine_referral_requirements	user wants to know the next steps if a referral is needed	Assistant: Let me check if a referral is required for the specialist you are seeing under this plan. User: Okay but liek, uhm, if i need a referral, like what i gotta do next ya know?
Healthcare	Insurance Verification	resolve_insurance_discrepancies	user is asking to speak with a supervisor	Assistant: I understand there's a discrepancy with your insurance information. Let's try to resolve this right away. To start, can you help me confirm your policy number and date of birth again, please? User: Uh, look, I'm, uh, not sure I, uh, can… I just need to— [background noise] —with a supervisor, okay?
Healthcare	New Patient Onboarding	discuss_privacy_policy	user is requesting a summary of the privacy policy	Assistant: Before we proceed, I need to inform you about our privacy policy, which explains how we handle your personal and medical information. You can find the full policy on our website, or I can email or mail you a copy. Do you have any questions about our privacy policy? User: Uh, can you just give me like, the quick version? Hold on, one sec... Sorry, the dog's barking. Yeah, just the summary, please.
Healthcare	Post-Discharge Follow-Up	document_call_outcome	user is reporting an adverse event	Assistant: Okay, I will document the details of our call in your file. User: Oh gosh, please forgive me for not mentioning this earlier, but I've been having some pretty bad headaches since starting the new medication.
Healthcare	Pre-Operative Instruction Delivery	initiate_call	user wants to reschedule the surgery	Assistant: Thank you for calling. My name is [Assistant Name], and I will be providing you with your pre-operative instructions for your upcoming surgery. Can I please get your name and date of birth to verify your identity? User: Uh, hello. The surgery, I thinking reschedule it. Is possible?
Healthcare	Payment Reminders for Medical Bills	initiate_payment_processing	user wants to know the amount due	Assistant: Okay, to start the payment process, can you please provide your card details? User: Uh, how much I need to pay, please?
Healthcare	Lab Result Notifications	initiate_callback	user is confirming the callback	Assistant: Okay, I will initiate a callback. Please confirm your preferred callback number. User: Oh, joy. Another interruption to my thrilling day. Yes, please proceed with the callback.
Healthcare	Payment Reminders for Medical Bills	resolve_technical_issue	user is requesting a different solution	Assistant: I apologize for the continued technical difficulties. Let me try a different approach. Could you please try clearing your browser's cache and cookies, then attempt the payment process again? User: Look, I'm not very tech-savvy. Is there any other way I can pay? Like, can I just mail a check or something?
Healthcare	Pre-Operative Instruction Delivery	document_interaction	user is asking about restrictions after the surgery	Assistant: Okay, I'm documenting that we've reviewed all pre-operative instructions. User: After operation what I cannot do?
Healthcare	New Patient Onboarding	confirm_appointment_details	user confirms appointment details	Assistant: Okay, just to confirm, your appointment is scheduled for Tuesday, October 24th at 2 PM with Dr. Smith. Is that correct? User: Yes, this, it is correct, thank you.
Healthcare	Insurance Verification	collect_patient_dob	user is stating they don't know their date of birth	Assistant: Can you please tell me your date of birth? User: Oh gosh, I'm so sorry, but I actually don't know my date of birth right now.
Healthcare	Post-Discharge Follow-Up	schedule_follow_up_appointment	user is asking to cancel the appointment	Assistant: Okay, let's schedule your follow-up appointment. Would the 25th of this month work for you? User: I don't know, I'm really busy that week. And honestly, I'm starting to think I don't even need it. Can't I just cancel it?
Healthcare	Pre-Operative Instruction Delivery	deliver_pre_operative_instructions	user is asking for clarification on specific instructions	Assistant: Okay, let's go over your pre-operative instructions. It's very important that you follow these instructions carefully to ensure the best possible outcome for your procedure. User: Sorry, I'm a bit confused about the instructions regarding the medication. Could you please clarify what I should do with my regular prescriptions?
Healthcare	Appointment Scheduling and Rescheduling	provide_pre_appointment_instructions	user is ending the conversation	Assistant: Okay, before you go, please remember to bring your insurance card and a valid photo ID to your appointment. Arrive 15 minutes early to complete any necessary paperwork. User: Fine! Goodbye!
Healthcare	Lab Result Notifications	retrieve_lab_results	user is requesting clarification	Assistant: Okay, one moment while I retrieve those results for you. User: Thanks for waiting, but just to clarify, which lab results are we talking about exactly?
Healthcare	Wellness Check-Ins	document_call_outcomes	user is disagreeing with the documented outcomes	Assistant: Okay, I've documented that you're experiencing mild discomfort, have no new symptoms, and will schedule a follow-up appointment in two weeks. Is that correct? User: Oh dear, I'm so sorry, I should have been clearer. Actually, the discomfort is more moderate than mild. I just didn't want to make a fuss.
Healthcare	Post-Discharge Follow-Up	address_patient_concerns	user is providing feedback	Assistant: Okay, let's address your concerns one by one. What's on your mind? User: Are you sure you can help me with these concerns? I've already spoken to several people and haven't gotten any real answers yet.
Healthcare	Medication Refill Reminders	reason_for_denial	user is asking an unrelated question	Assistant: This medication cannot be refilled because the prescription has expired. User: Thanks for waiting, can you tell me if you have any coupons available for unrelated medications?
Healthcare	New Patient Onboarding	complete_onboarding_process	user is changing the topic	Assistant: That completes our onboarding process. Is there anything else I can help you with today? User: Uh, one sec... hold on... sorry, what was that about the portal again?
Healthcare	Insurance Verification	adjudicate_insurance_claim	user is asking to expedite the claim	Assistant: I am submitting the claim to be processed now. User: Can we get this claim fast-tracked? We're looking at potential DRG upcoding if we don't get the auth processed ASAP.
Healthcare	Appointment Reminders and Confirmations	verify_patient_info	user expresses frustration	Assistant: Great. Before we proceed, could you please verify your date of birth? User: Ugh, do I gotta? This is just so annoying, like, seriously.
Healthcare	Preventative Screening Reminders	identify_patient	user is remaining silent or unresponsive	Assistant: Okay, may I please get your full name and date of birth to locate your account? User:
Healthcare	Insurance Verification	adjudicate_insurance_claim	user is asking if the claim affects their premium	Assistant: Alright, I'm now adjudicating the insurance claim. User: Hey uhm will this claim, like, make my premium go up or somethin?
Healthcare	Pre-Operative Instruction Delivery	initiate_call	user requests a summary of instructions	Assistant: Hello, this is [Assistant Name] calling from [Healthcare Institution] to provide you with pre-operative instructions for your upcoming procedure. Can you hear me okay? User: Oh, I'm so sorry to interrupt, but could I possibly get a summary of all the instructions at the end of this call? I tend to forget things easily.
Healthcare	Wellness Check-Ins	address_patient_queries	user is inquiring about the cost of a service	Assistant: Do you have any questions for me at this time? User: Oh, excuse me, I'm not sure if this is the right place to ask, but could you give me a ballpark figure for the cost of a physical therapy session?
Healthcare	Appointment Scheduling and Rescheduling	handle_patient_no_show	user is asking about the consequences of missing the appointment	Assistant: I see that you missed your previous appointment. Before we proceed, I need to inform you that a no-show fee may apply as per our policy. User: Thanks for the information. What are the exact consequences of missing the appointment?
Healthcare	New Patient Onboarding	initiate_onboarding	user is asking to connect with a specific department directly	Assistant: Thank you for calling. I'll be assisting you with your new patient onboarding today. User: Oh, geez, sorry to bother you, but is there any way I could talk to someone in the billing department directly?
Healthcare	Payment Reminders for Medical Bills	process_payment	user.state_dissatisfaction	Assistant: Okay, to process the payment, can you please provide your credit card number, expiration date, and CVV code? User: Oh gosh, sorry, I'm having trouble finding my card right now...
Healthcare	Post-Discharge Follow-Up	review_discharge_instructions	user is confirming understanding of discharge instructions	Assistant: Okay, let's review your discharge instructions. Remember to keep the incision site clean and dry, take your pain medication as prescribed, and avoid any strenuous activities for the next two weeks. Do you have any questions about these instructions? User: Okay, I understand. Thanks for the reminder.
Healthcare	Patient Survey Collection	collect_answer_2	user is skipping the question	Assistant: And how would you rate the clarity of the instructions provided before the procedure on a scale of 1 to 10, with 1 being 'not at all clear' and 10 being 'extremely clear'? User: Uhm, i dont wanna answer dis one.
Healthcare	Wellness Check-Ins	schedule_follow_up	user changes their mind about a previous answer	Assistant: Would you like to schedule a follow-up appointment? User: Actually, no.
Healthcare	Payment Reminders for Medical Bills	offer_payment_plan	user is requesting to negotiate the payment plan terms	Assistant: We also offer payment plans to make it easier to manage your balance. Would you be interested in discussing payment plan options? User: Maybe. What are the terms?
Healthcare	Post-Discharge Follow-Up	check_for_symptoms	user is requesting to reschedule appointment	Assistant: Have you noticed any new symptoms or changes in your condition since you were discharged? User: Actually, yes, I was wondering if I could reschedule my follow-up appointment. Something came up.
Healthcare	Medication Refill Reminders	initiate_call	user makes an unrelated request	Assistant: Hello, I'm calling on behalf of [Pharmacy/Healthcare provider name] to remind you about your prescription refills. User: Wait, can you also help me with finding a dentist in my area?
Healthcare	Vaccination Reminders	Confirm_Appointment_Details	user wants to switch to a different vaccination center	Assistant: Okay, I see you have an appointment scheduled for a COVID-19 vaccination on May 15th at 2 PM at our clinic on Main Street. Is that correct? User: Uhm, actually, is it possible to switch to the vaccination center closer to my home? static one on Oak Street… static
Healthcare	Pre-Operative Instruction Delivery	activity_instructions	user is inquiring about the duration or frequency of activities	Assistant: Okay, regarding activity, avoid strenuous activities for the first week. Light walking is fine. User: How long per day?
Healthcare	Appointment Scheduling and Rescheduling	reschedule_appointment	user provides alternative contact for reschedule confirmation	Assistant: Okay, let's reschedule your appointment. User: Uh yeah, text me on my cell insted, its uh 555-867-5309, no spaces.
Healthcare	Medication Refill Reminders	medication_details_prompt	user provides medication strength	Assistant: Could you please confirm the strength of your Metformin prescription? User: Uh, it's, uh, 500... hold on, uh, 500 mg.
Healthcare	Post-Discharge Follow-Up	provide_contact_information	user is providing incomplete information	Assistant: If any other questions come up, you can reach us at 555-123-4567. User: Uh, one sec… hold on… yeah, it’s… uh… oh yeah, wait, what was that number again?
Healthcare	Appointment Scheduling and Rescheduling	check_appointment_status	user is asking about appointment location	Assistant: Just one moment while I check the status of your current appointment. User: Can you confirm the location is still at the main campus, 3400 Spruce Street, as per the EMR update?
Healthcare	Wellness Check-Ins	verify_patient_identity	user provides updated contact information	Assistant: To verify your identity, could you please provide your full name and date of birth? User: Jane Doe, 01/01/1990.
Healthcare	Pre-Operative Instruction Delivery	schedule_follow_up	user needs clarification about instructions	Assistant: We would also like to schedule a follow-up appointment for you, typically scheduled two weeks after the procedure. Does that work for you? User: What instructions again?
Healthcare	Insurance Verification	collect_patient_name	user is requesting an alternative way to provide the information	Assistant: Could you please state your full name? User: Can I provide an API endpoint URL instead to pull the PII?

Healthcare

Pre-Operative Instruction Delivery

confirm_completion

user is restating instructions to confirm understanding

Assistant: Alright, thank you for confirming. That concludes our pre-operative instructions. Do you have any further questions for me at this time? User: Okay, so just to recap: NPO after midnight, clear liquids only, CHG wipes the morning of, and no NSAIDs for a week prior. Correct?

Healthcare

Medication Refill Reminders

reason_for_denial

user is asking an unrelated question

Assistant: The medication is discontinued from your active medication list. User: What's the HIPAA compliance status for our digital records system?

Healthcare

Lab Result Notifications

retrieve_lab_results

user is requesting to save the results

Assistant: Okay, one moment while I retrieve your lab results. User: Uh, one sec… hold on… yeah, can you, like, send me a copy or something?

Healthcare

Patient Survey Collection

ask_question_5

user wants to end the survey

Assistant: On a scale of 0 to 10, with zero being the worst possible and 10 being the best possible, how would you rate your overall experience with our services today? User: look i dont wanna keep going i gotta run, cna we stop?

Healthcare

Appointment Scheduling and Rescheduling

update_contact_information

user.make_small_talk

Assistant: Okay, I've updated your contact information. Is there anything else I can help you with today? User: How's the weather?

Healthcare

Insurance Verification

verify_patient_information

user is requesting information about how the information is stored

Assistant: Okay, I'm going to verify the information you provided with our records. Please hold for a moment. User: Thanks for waiting—where exactly is this information stored? I want to know how secure that is.

Healthcare

Post-Discharge Follow-Up

document_call_outcome

user is scheduling a follow-up

Assistant: Okay, I'll document the details of our call. User: Oh gosh, I am so sorry for all the trouble, but yes, I’d love to schedule that follow-up.

Healthcare

Medication Refill Reminders

medication_details_prompt

user provides information about multiple medications

Assistant: Okay, can you please spell out the name of the medication you'd like to refill? User: Uhm, lemme see... I need, uh, dat one fer my heart... lisinopril, i think? And also, uh, i need my... metformin. Yeah, and my wife she needs her, uh... sumatriptan.

Healthcare

Insurance Verification

verify_plan_effective_date

user is providing additional information

Assistant: Could you please verify the plan's effective date for me? User: Oh gosh, I should know this, please forgive my forgetfulness, but it’s January 1st, 2023.

Healthcare

Payment Reminders for Medical Bills

handle_payment_failure

user is requesting a payment method

Assistant: I'm sorry, but the payment was declined. Would you like to try a different card or payment method? User: Uhm, yeah, is it possible to use, uhm, a different card or check or something?

Healthcare

Patient Survey Collection

begin_survey

user asks for help

Assistant: Okay, let's begin the survey now. User: Sorry, can you help me with something before we start?

Healthcare

Post-Discharge Follow-Up

check_for_symptoms

user is requesting to speak with a doctor

Assistant: Have you experienced any new symptoms since your discharge? User: I don't know if I trust you to give me medical advice. I think I need to speak with a doctor directly.

Healthcare

Insurance Verification

access_insurance_database

user is asking about the coverage details

Assistant: Now, I'll access the insurance database to verify the provided information. User: So like, is my stuff coverd, ya know, the copay and like, what I gotta pay?

Healthcare

Payment Reminders for Medical Bills

confirm_payment

user asks for clarification on due date

Assistant: Okay, I show a payment of $200 was successfully processed today. You should see it reflected in your account within 24 to 48 hours. User: Excuse me, can you tell me again what is day I need to pay?

Healthcare

Patient Survey Collection

handle_consent_decline

user is asking who will have access to their data even without consent

Assistant: Okay, I understand. Thank you for your time. User: Uh, but who is going to have access to my data even if I don't, uh, consent?

Healthcare

Pre-Operative Instruction Delivery

discuss_risks_and_complications

user is asking about the doctor's experience with these risks

Assistant: As with any surgical procedure, there are risks involved, such as infection, bleeding, blood clots, or reactions to anesthesia. There's also a risk of nerve damage, which could lead to temporary or permanent numbness or weakness. User: Excuse me. The doctor, similar surgeries, how much he do?

Healthcare

Appointment Reminders and Confirmations

appointment_cancelled

user is asking for help with an unrelated issue

Assistant: Okay, your appointment has been successfully cancelled. Is there anything else I can help you with today? User: Excuse, maybe you can to help me, with my bill, it is too high?

Healthcare

Appointment Scheduling and Rescheduling

reschedule_appointment

user changes reschedule reason

Assistant: Okay, let's reschedule your appointment. What is the reason for rescheduling? User: Actually, never mind why! Just find me something sooner, ASAP!

Healthcare

Appointment Reminders and Confirmations

identify_patient

user is requesting to reschedule the appointment

Assistant: Could you please provide your name and date of birth to verify your identity? User: Actually, something came up and I need to reschedule my appointment.

Healthcare

Appointment Reminders and Confirmations

provide_new_appointment_slots

user provides additional constraints on the time

Assistant: We have openings on the 16th at 9 am or the 18th at 2 pm. User: Need something sooner!

Healthcare

Appointment Scheduling and Rescheduling

handle_urgent_request

user asks about potential costs or insurance coverage

Assistant: I understand this is urgent. To proceed, are you currently experiencing a medical emergency? User: Before, how much it will cost me? Also my insurance, it covers?

Healthcare

Insurance Verification

resolve_insurance_discrepancies

user is asking to change insurance plan

Assistant: Okay, I'm showing a discrepancy between the information you provided and what's on file. To resolve this, can you please double-check your member ID and group number? User: Uh, one sec… hold on… you know what, I was just thinking of switching to a different plan altogether.

Healthcare

Insurance Verification

check_copay_amount

user misunderstands the copay amount

Assistant: Okay, for specialist visits, your copay is $40. User: $40? Are you sure? I thought it was lower than that.

Healthcare

Lab Result Notifications

resolve_issue_and_close

user is inquiring about the implications of the resolved issue

Assistant: Great, now that we've sorted that out, is there anything else I can assist you with today? User: Thanks for resolving that—so, what does this mean for my treatment plan now?

Healthcare

New Patient Onboarding

obtain_consent_forms

user is stating that they do not understand

Assistant: Okay, now we need to obtain your consent for treatment and to share your health information as necessary. Do you have any questions regarding these consent forms? User: Huh? I don't get it! What forms?!

Healthcare

Wellness Check-Ins

provide_health_advice

user is expressing gratitude

Assistant: Based on our discussion today, I recommend that you [insert specific health advice]. It's important to [explain why the advice is important and/or how to implement it]. Do you have any questions about this? User: Thanks!

Healthcare

Pre-Operative Instruction Delivery

medication_instructions

user is reporting an issue or problem

Assistant: Okay, let's talk about your medications. Please discontinue any blood-thinning medications like Warfarin or aspirin five days before your procedure, unless your prescribing doctor advises otherwise. Also, if you are on any diabetic medications, please consult your primary care physician for dosage adjustments the day before and the day of the procedure. User: Thanks for waiting. Before we continue, I wanted to ask about a small rash I noticed after taking one of the prescribed medications - should this be a concern before the surgery?

Healthcare

Post-Discharge Follow-Up

assess_understanding_of_instructions

user is providing feedback about the care received

Assistant: Okay, just to be sure, can you tell me in your own words what you need to do now that you're home? User: Uhm, I think so. Like, after they telled me all that stuff? I gotta take pills and watch fer, uh, signs and stuff. I dunno, it were a lot.

Healthcare

Appointment Scheduling and Rescheduling

confirm_appointment_selection

user is asking a question about the appointment

Assistant: Okay, so to confirm, you'd like to schedule the appointment for February 8th at 2 PM with Dr. Smith. Is that correct? User: Will I need a referral or pre-authorization from my PCP to schedule this specialist visit, considering my insurance plan's requirements for covered services?

Healthcare

Preventative Screening Reminders

schedule_appointment

user is asking about transportation options to the screening location

Assistant: Okay, I have you scheduled for [Date] at [Time]. Does that sound right to you? User: That sounds good, but is there a bus stop near the screening center? I don't have a car.

Healthcare

Medication Refill Reminders

call_wrap_up

user is being silent / providing uninterpretable utterance

Assistant: Okay, that concludes our call. Thank you for using our automated refill service. Have a wonderful day! Goodbye. User: Uh huh.

Healthcare

New Patient Onboarding

verify_insurance_coverage

user is expressing concerns about the verification process

Assistant: Let me verify your insurance coverage with [Insurance Provider]. Just one moment. User: Are you sure they can even verify it this quickly? I've had issues with them before.

Healthcare

Patient Survey Collection

collect_answer_1

user wants to skip the question

Assistant: Okay, on a scale of 0 to 10, with 0 being the worst possible experience and 10 being the best possible experience, how would you rate your overall experience with our services? User: Uh, one sec... hold on... skip.

Healthcare

New Patient Onboarding

schedule_initial_appointment

user is requesting directions to the clinic

Assistant: Okay, let's schedule your initial appointment. What days and times work best for you? User: And this clinic is easy to find, right? I've heard horror stories about getting lost trying to find medical buildings in this area.

Healthcare

Insurance Verification

check_deductible_status

user is asking how much of the deductible has been met

Assistant: Let me check the deductible status for this plan. User: Thanks for waiting, how much of the deductible has been met so far this year?

Healthcare

New Patient Onboarding

discuss_privacy_policy

user is asking for the legal basis of data collection

Assistant: Now, let's move on to our privacy policy. This document outlines how we handle your personal and medical information. Do you have any questions regarding our privacy policy? User: Uh, what's the, uh, legal ba-basis for collecting all this information?

Healthcare

Appointment Scheduling and Rescheduling

handle_patient_no_show

user is asking a general question about the appointment

Assistant: I see here that you missed your recent appointment. Is there a reason for that? User: Are you sure it was scheduled correctly? I don't remember getting any reminders.

Healthcare

Lab Result Notifications

lab_results_unavailable

user is asking about the potential impact of the delay on their health or treatment

Assistant: I apologize, but the lab results are currently unavailable. We are experiencing a system issue. Please try again later. User: Oh, okay. This is problem, because will the delay maybe make my health worse for treat me, you know?

Healthcare

Vaccination Reminders

Verify_Patient_Identity

user is correcting previously provided information

Assistant: To verify, could you please provide your date of birth? User: Actually, I think you have the wrong person, my birthdate is October 27th, 1978. Are you sure you have the right record?

Healthcare

Appointment Scheduling and Rescheduling

handle_urgent_request

user confirms urgent request

Assistant: I understand this is urgent. Let me see what I can do to expedite the process. User: Yes, please, I really need to be seen as soon as possible.

Healthcare

Payment Reminders for Medical Bills

goodbye

user is requesting documentation or confirmation of the changes done

Assistant: Thank you for your time, have a great day. Goodbye. User: Send me something confirming this! Now!

Healthcare

Patient Survey Collection

collect_answer_5

user is expressing confusion

Assistant: On a scale of 0 to 10, with 0 being the worst healthcare you could imagine and 10 being the best, what number would you use to rate all your healthcare from the VA? User: I'm not sure I understand the question.

Healthcare

Lab Result Notifications

relay_abnormal_result_information

user wants to know possible reasons for such result

Assistant: Okay, I see here that your glucose level is elevated. This could indicate further testing is needed to check for diabetes. User: Oh no, elevated glucose? What could be causing that? I've been feeling pretty tired lately, could that be it? Or maybe it's just stress from work?

Healthcare

Lab Result Notifications

resolve_issue_and_close

user is asking about the lab result specifics

Assistant: Okay, I'm glad we could resolve that for you. Is there anything else I can help you with today? User: Wait, so what exactly does that result mean for me? I need more specifics.

Healthcare

Insurance Verification

escalate_complex_issues

user is thanking the agent

Assistant: Due to the complexity of this matter, I'm going to escalate this to a senior verification specialist who can further assist you. Please hold while I transfer you. User: Oh, uh, alright, tanks.

Healthcare

Appointment Scheduling and Rescheduling

schedule_follow_up

user inquires about the location of the appointment

Assistant: To ensure we are following up appropriately, I'm scheduling a follow-up call for you. User: Uh, where exactly is the location for that uh, you know, appointment?

Healthcare

Preventative Screening Reminders

offer_screening_appointment

user is asking how long the screening will take

Assistant: We offer mammogram screening appointments on Tuesdays and Thursdays, would either of those days work for you? User: How long will it take?

Healthcare

Vaccination Reminders

Address_Patient_Questions

user is providing feedback about the process

Assistant: Do you have any questions for me regarding the upcoming vaccination appointment? User: Yeah, the whole process seems pretty efficient, thanks for setting this up.

Healthcare

Preventative Screening Reminders

thank_patient

user is requesting information to be repeated

Assistant: Thank you for your time. User: What was that again!?

Healthcare

Lab Result Notifications

relay_abnormal_result_information

user inquires about next steps

Assistant: Okay, I see that your recent Lipid Panel results came back with elevated LDL levels. This might require further evaluation by your physician. User: Elevated LDL, eh? So, do I need to, like, schedule a follow-up with my PCP or what's the protocol here?

Healthcare

Wellness Check-Ins

offer_resources_and_support

user is asking for clarification on how to access resources

Assistant: We also have a variety of resources available to support you, including online materials and support groups. User: Uh, how i, like, get to those resource thingy?

Healthcare

Appointment Reminders and Confirmations

appointment_cancelled

user is ending the conversation

Assistant: Okay, your appointment has been cancelled. User: Okay, thank you.

Healthcare

Wellness Check-Ins

record_patient_feedback

user is mentioning a specific health concern

Assistant: Is there anything else you'd like to share or any feedback you have about our services? User: So you're asking if there's anything else I want to share or any feedback about the services, right?

Healthcare

Appointment Scheduling and Rescheduling

document_call_summary

user wants to end the call

Assistant: Okay, I've documented the call summary. Is there anything else I can help you with today? User: Nope, all good. Gonna bounce now.

Healthcare

Insurance Verification

address_coverage_exceptions

user is checking if the exceptions are standard practice

Assistant: I'm seeing some exceptions to your coverage. Let's go over them. User: Is that normal?

Healthcare

Patient Survey Collection

handle_consent_decline

user is ending the conversation

Assistant: Okay, I understand. Thank you for your time. User: Ok, good bye for now.

Healthcare

Post-Discharge Follow-Up

verify_patient_identity

user is denying their identity

Assistant: Can you please state your full name and date of birth to verify your identity? User: Nope, not giving it! What's this about anyway?

Healthcare

Insurance Verification

determine_referral_requirements

user wants to know the next steps if a referral is needed

Assistant: Let me check if a referral is required for the specialist you are seeing under this plan. User: Okay but liek, uhm, if i need a referral, like what i gotta do next ya know?

Healthcare

Insurance Verification

resolve_insurance_discrepancies

user is asking to speak with a supervisor

Assistant: I understand there's a discrepancy with your insurance information. Let's try to resolve this right away. To start, can you help me confirm your policy number and date of birth again, please? User: Uh, look, I'm, uh, not sure I, uh, can… I just need to— [background noise] —with a supervisor, okay?

Healthcare

New Patient Onboarding

discuss_privacy_policy

user is requesting a summary of the privacy policy

Assistant: Before we proceed, I need to inform you about our privacy policy, which explains how we handle your personal and medical information. You can find the full policy on our website, or I can email or mail you a copy. Do you have any questions about our privacy policy? User: Uh, can you just give me like, the quick version? Hold on, one sec... Sorry, the dog's barking. Yeah, just the summary, please.

Healthcare

Post-Discharge Follow-Up

document_call_outcome

user is reporting an adverse event

Assistant: Okay, I will document the details of our call in your file. User: Oh gosh, please forgive me for not mentioning this earlier, but I've been having some pretty bad headaches since starting the new medication.

Healthcare

Pre-Operative Instruction Delivery

initiate_call

user wants to reschedule the surgery

Assistant: Thank you for calling. My name is [Assistant Name], and I will be providing you with your pre-operative instructions for your upcoming surgery. Can I please get your name and date of birth to verify your identity? User: Uh, hello. The surgery, I thinking reschedule it. Is possible?

Healthcare

Payment Reminders for Medical Bills

initiate_payment_processing

user wants to know the amount due

Assistant: Okay, to start the payment process, can you please provide your card details? User: Uh, how much I need to pay, please?

Healthcare

Lab Result Notifications

initiate_callback

user is confirming the callback

Assistant: Okay, I will initiate a callback. Please confirm your preferred callback number. User: Oh, joy. Another interruption to my thrilling day. Yes, please proceed with the callback.

Healthcare

Payment Reminders for Medical Bills

resolve_technical_issue

user is requesting a different solution

Assistant: I apologize for the continued technical difficulties. Let me try a different approach. Could you please try clearing your browser's cache and cookies, then attempt the payment process again? User: Look, I'm not very tech-savvy. Is there any other way I can pay? Like, can I just mail a check or something?

Healthcare

Pre-Operative Instruction Delivery

document_interaction

user is asking about restrictions after the surgery

Assistant: Okay, I'm documenting that we've reviewed all pre-operative instructions. User: After operation what I cannot do?

Healthcare

New Patient Onboarding

confirm_appointment_details

user confirms appointment details

Assistant: Okay, just to confirm, your appointment is scheduled for Tuesday, October 24th at 2 PM with Dr. Smith. Is that correct? User: Yes, this, it is correct, thank you.

Healthcare

Insurance Verification

collect_patient_dob

user is stating they don't know their date of birth

Assistant: Can you please tell me your date of birth? User: Oh gosh, I'm so sorry, but I actually don't know my date of birth right now.

Healthcare

Post-Discharge Follow-Up

schedule_follow_up_appointment

user is asking to cancel the appointment

Assistant: Okay, let's schedule your follow-up appointment. Would the 25th of this month work for you? User: I don't know, I'm really busy that week. And honestly, I'm starting to think I don't even need it. Can't I just cancel it?

Healthcare

Pre-Operative Instruction Delivery

deliver_pre_operative_instructions

user is asking for clarification on specific instructions

Assistant: Okay, let's go over your pre-operative instructions. It's very important that you follow these instructions carefully to ensure the best possible outcome for your procedure. User: Sorry, I'm a bit confused about the instructions regarding the medication. Could you please clarify what I should do with my regular prescriptions?

Healthcare

Appointment Scheduling and Rescheduling

provide_pre_appointment_instructions

user is ending the conversation

Assistant: Okay, before you go, please remember to bring your insurance card and a valid photo ID to your appointment. Arrive 15 minutes early to complete any necessary paperwork. User: Fine! Goodbye!

Healthcare

Lab Result Notifications

retrieve_lab_results

user is requesting clarification

Assistant: Okay, one moment while I retrieve those results for you. User: Thanks for waiting, but just to clarify, which lab results are we talking about exactly?

Healthcare

Wellness Check-Ins

document_call_outcomes

user is disagreeing with the documented outcomes

Assistant: Okay, I've documented that you're experiencing mild discomfort, have no new symptoms, and will schedule a follow-up appointment in two weeks. Is that correct? User: Oh dear, I'm so sorry, I should have been clearer. Actually, the discomfort is more moderate than mild. I just didn't want to make a fuss.

Healthcare

Post-Discharge Follow-Up

address_patient_concerns

user is providing feedback

Assistant: Okay, let's address your concerns one by one. What's on your mind? User: Are you sure you can help me with these concerns? I've already spoken to several people and haven't gotten any real answers yet.

Healthcare

Medication Refill Reminders

reason_for_denial

user is asking an unrelated question

Assistant: This medication cannot be refilled because the prescription has expired. User: Thanks for waiting, can you tell me if you have any coupons available for unrelated medications?

Healthcare

New Patient Onboarding

complete_onboarding_process

user is changing the topic

Assistant: That completes our onboarding process. Is there anything else I can help you with today? User: Uh, one sec... hold on... sorry, what was that about the portal again?

Healthcare

Insurance Verification

adjudicate_insurance_claim

user is asking to expedite the claim

Assistant: I am submitting the claim to be processed now. User: Can we get this claim fast-tracked? We're looking at potential DRG upcoding if we don't get the auth processed ASAP.

Healthcare

Appointment Reminders and Confirmations

verify_patient_info

user expresses frustration

Assistant: Great. Before we proceed, could you please verify your date of birth? User: Ugh, do I gotta? This is just so annoying, like, seriously.

Healthcare

Preventative Screening Reminders

identify_patient

user is remaining silent or unresponsive

Assistant: Okay, may I please get your full name and date of birth to locate your account? User:

Healthcare

Insurance Verification

adjudicate_insurance_claim

user is asking if the claim affects their premium

Assistant: Alright, I'm now adjudicating the insurance claim. User: Hey uhm will this claim, like, make my premium go up or somethin?

Healthcare

Pre-Operative Instruction Delivery

initiate_call

user requests a summary of instructions

Assistant: Hello, this is [Assistant Name] calling from [Healthcare Institution] to provide you with pre-operative instructions for your upcoming procedure. Can you hear me okay? User: Oh, I'm so sorry to interrupt, but could I possibly get a summary of all the instructions at the end of this call? I tend to forget things easily.

Healthcare

Wellness Check-Ins

address_patient_queries

user is inquiring about the cost of a service

Assistant: Do you have any questions for me at this time? User: Oh, excuse me, I'm not sure if this is the right place to ask, but could you give me a ballpark figure for the cost of a physical therapy session?

Healthcare

Appointment Scheduling and Rescheduling

handle_patient_no_show

user is asking about the consequences of missing the appointment

Assistant: I see that you missed your previous appointment. Before we proceed, I need to inform you that a no-show fee may apply as per our policy. User: Thanks for the information. What are the exact consequences of missing the appointment?

Healthcare

New Patient Onboarding

initiate_onboarding

user is asking to connect with a specific department directly

Assistant: Thank you for calling. I'll be assisting you with your new patient onboarding today. User: Oh, geez, sorry to bother you, but is there any way I could talk to someone in the billing department directly?

Healthcare

Payment Reminders for Medical Bills

process_payment

user.state_dissatisfaction

Assistant: Okay, to process the payment, can you please provide your credit card number, expiration date, and CVV code? User: Oh gosh, sorry, I'm having trouble finding my card right now...

Healthcare

Post-Discharge Follow-Up

review_discharge_instructions

user is confirming understanding of discharge instructions

Assistant: Okay, let's review your discharge instructions. Remember to keep the incision site clean and dry, take your pain medication as prescribed, and avoid any strenuous activities for the next two weeks. Do you have any questions about these instructions? User: Okay, I understand. Thanks for the reminder.

Healthcare

Patient Survey Collection

collect_answer_2

user is skipping the question

Assistant: And how would you rate the clarity of the instructions provided before the procedure on a scale of 1 to 10, with 1 being 'not at all clear' and 10 being 'extremely clear'? User: Uhm, i dont wanna answer dis one.

Healthcare

Wellness Check-Ins

schedule_follow_up

user changes their mind about a previous answer

Assistant: Would you like to schedule a follow-up appointment? User: Actually, no.

Healthcare

Payment Reminders for Medical Bills

offer_payment_plan

user is requesting to negotiate the payment plan terms

Assistant: We also offer payment plans to make it easier to manage your balance. Would you be interested in discussing payment plan options? User: Maybe. What are the terms?

Healthcare

Post-Discharge Follow-Up

check_for_symptoms

user is requesting to reschedule appointment

Assistant: Have you noticed any new symptoms or changes in your condition since you were discharged? User: Actually, yes, I was wondering if I could reschedule my follow-up appointment. Something came up.

Healthcare

Medication Refill Reminders

initiate_call

user makes an unrelated request

Assistant: Hello, I'm calling on behalf of [Pharmacy/Healthcare provider name] to remind you about your prescription refills. User: Wait, can you also help me with finding a dentist in my area?

Healthcare

Vaccination Reminders

Confirm_Appointment_Details

user wants to switch to a different vaccination center

Assistant: Okay, I see you have an appointment scheduled for a COVID-19 vaccination on May 15th at 2 PM at our clinic on Main Street. Is that correct? User: Uhm, actually, is it possible to switch to the vaccination center closer to my home? *static* one on Oak Street… *static*

Healthcare

Pre-Operative Instruction Delivery

activity_instructions

user is inquiring about the duration or frequency of activities

Assistant: Okay, regarding activity, avoid strenuous activities for the first week. Light walking is fine. User: How long per day?

Healthcare

Appointment Scheduling and Rescheduling

reschedule_appointment

user provides alternative contact for reschedule confirmation

Assistant: Okay, let's reschedule your appointment. User: Uh yeah, text me on my cell insted, its uh 555-867-5309, no spaces.

Healthcare

Medication Refill Reminders

medication_details_prompt

user provides medication strength

Assistant: Could you please confirm the strength of your Metformin prescription? User: Uh, it's, uh, 500... hold on, uh, 500 mg.

Healthcare

Post-Discharge Follow-Up

provide_contact_information

user is providing incomplete information

Assistant: If any other questions come up, you can reach us at 555-123-4567. User: Uh, one sec… hold on… yeah, it’s… uh… oh yeah, wait, what was that number again?

Healthcare

Appointment Scheduling and Rescheduling

check_appointment_status

user is asking about appointment location

Assistant: Just one moment while I check the status of your current appointment. User: Can you confirm the location is still at the main campus, 3400 Spruce Street, as per the EMR update?

Healthcare

Wellness Check-Ins

verify_patient_identity

user provides updated contact information

Assistant: To verify your identity, could you please provide your full name and date of birth? User: Jane Doe, 01/01/1990.

Healthcare

Pre-Operative Instruction Delivery

schedule_follow_up

user needs clarification about instructions

Assistant: We would also like to schedule a follow-up appointment for you, typically scheduled two weeks after the procedure. Does that work for you? User: What instructions again?

Healthcare

Insurance Verification

collect_patient_name

user is requesting an alternative way to provide the information

Assistant: Could you please state your full name? User: Can I provide an API endpoint URL instead to pull the PII?