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Sum · A result oriented professional with 3.9 years’ experience in Banking Operations, Client Relationship Management, Audit & Compliance, Business Development, Equity Market ,Sales and Marketing. |
Sum · Experience in Branch Operations, Audit & Compliance, Equity Market . Consistently raising sales and profitability for the company. |
Sum · Proficient at maintaining cordial relationship with customers, ensuring quality and service norms to achieve customer satisfaction and business retention. |
Sum · Skilful at providing value based services & solutions by understanding the needs of the client. |
Sum · An effective communicator with excellent relationship building & interpersonal skills. |
Sum Customer Relationship Management |
Sum · Managing customer centric operations & ensuring customer satisfaction by achieving delivery/ service quality norms. |
Sum · Identifying prospective clients, generating business from the existing clientele and achieving the set business targets. |
Sum · Mapping client’s requirements & providing them expert advisory services pertaining to selection of right products. |
Sum Audit & Compliance |
Sum · AOF checking as per the KYC guidelines |
Sum · Maintaining other audit parameters of the branch |
Sum Sales and Marketing |
Sum · Running the sales and marketing operations & accountable for increasing sales growth and driving sales initiatives in order to achieve business goals. |
Sum · Identifying & developing new streams; maintaining relationships with customers to achieve repeat/ referral business. |
Sum · Generating profitability through investment business as well as planning activities so as to achieve the sales targets |
Exp Employment Profile |
Exp Organization: Kotak Mahindra Bank Ltd. |
Exp Designation: Deputy Manager |
Exp Role : Branch Operations, Customer Request Handling, KYC compliance |
Exp Duration: Feb’15 to April’18 |
Exp Organization: Kotak Mahindra Bank Ltd. |
Exp Designation: Manager |
Exp Role : Branch Operations, Customer Request Handling, KYC compliance |
Exp Duration: April’18 to Till date. |
Exp Significant Highlights |
Exp · Effective management of routine branch operations |
Exp · Efficiency in handling the role of a vault custodian |
Exp · Handling the KYC compliance part and form checking |
Exp · Instrumental in suggesting product as per client requirements |
Exp · Played a key role in improving the service quality |
Exp · Generating business leads and cross selling banking products on the basis of customer relationship. |
Exp · Contribution towards revenue generation of the branch and thus enhancing the business of the organization |
Sum Achievements |
Sum · One of the biggest contributor towards revenue generation from investments in the last financial year. |
Sum · Consecutive performer in FD sourcing month on month basis on average value of Rs 50 lacs. |
Sum · Got many appreciation mails from Sr. RBM for Cross Selling. |
Sum · Got appreciation mail from customers for better service. |
Sum · Got appreciation certificate for Best Client dealing. |
Sum · Won several certification for outstanding performance for the sale of Third party products (LI & GI). |
Exp Summer Intern (Nov 2014 – Feb 2015) Position: Intern, Kotak Mahindra Bank Responsibility: Branch Banking Operations |
QC Certifications |
QC 1. IRDA : IRDA Certification for Insurance. |
QC 2. NISM-Series-V-A : Mutual Fund Distributors Certification. |
QC Vocational training |
Exp · Globsyn, Kolkata :Successfully done the project “BANKING MANAGEMENT SYSTEM” using |
Exp ORACLE10G. |
Exp Banking Management System is based on developing software which is used for making the banking system computerized, so that can be used efficiently. Duration: 1 Month |
Exp · IBM, Kolkata:Successfully done training on CORE JAVA. Duration: 1 Month |
Exp · NIIT, Haldia :Course on APPLICATION DEVELOPMENT using VB.NET. Duration: 54 Hours |
Exp · NIIT, Haldia:Course on DESIGNING, IMPLEMENTING AND ADMINISTRATING DATABASES using SQL SERVER2005. Duration: 66 Hours |
Exp Academic Project |
Exp “ONLINE MOBILE RECHARGE” under ASP.Net using Microsoft Visual Studio 2005. |
Exp Online Mobile Recharge project provides all the information related to all different the Service Providers and also gives the facility of making therecharging for all the Service Providers under one application at any time and from anywhere. Customerscan recharge their prepaid mobile account from the comfort of the... |
Edu Academic Credentials |
Edu Exams |
Edu Board/University |
Edu School / College |
Edu Year of Passing |
Edu Percentage |
Edu PGDBRM |
Edu Manipal University |
Edu Manipal banking |
Edu Academy |
Edu 2015 |
Edu 89.3 |
Edu B.Tech in Electrical |
Edu Engg. |
Edu West Bengal University Of Technology |
Edu Bengal Institute Of Technology & |
Edu Management |
Edu 2012 |
Edu 78.6 |
Edu H.S.C. |
Edu W.B.C.H.S.E |
Edu Mahishadal Raj High |
Edu School |
Edu 2008 |
Edu 72.71 |
Edu S.S.C. |
Edu W.B.B.S.E |
Exp Annadamoyee Girls High |
Edu Scho |
Edu 2006 |
Edu 76.87 |
PI Personal Details |
PI Date of Birth : 20th April, 1991 Nationality : Indian |
PI Marital Status : Single |
PI Languages : Bengali, English, Hindi Hobbies : Singing, Reading Story Book |
PI Sex : Female |
PI Date: Tanushree Samanta |
PI Microsoft Word - RESUME _experienced_.docx |
PI RESUME |
PI Deep Makwana Address:- Karshan Ramji & Sons, 3- Shivaji |
PI 13th May 1996 Nagar, SavarKundla, dist: Amreli, |
PI Gujarat. |
PI Mobile:- 9284405090 , 9408348206 |
Exp E-Mail:- deepmakwana05@gmail.com |
Exp CAREER OBJECTIVE |
Obj Seeking for a job where I can work technically, apply my skills and knowledge to achieve goals, |
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