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trainbert

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Exp · Customizing reports to ensure quality output to operations
Exp · Trending and analyzing data to identify opportunity areas and provide recommendations. Call Type Analysis & Weekly Deck
Exp · Facilitating team meetings and refresher courses for improvement and control performance
Exp · Conduct Quality Internal and External Audits
Exp · Facilitate Training and Reinforcement Sessions for new hires and existing associates
Exp Organization
Exp : Convergys India Services Pvt Ltd (Gurgaon)
Exp Department
Exp : Operations
Exp Designation
Exp : Customer Care Officer
Exp Duration
Exp : 2 Years
Exp PROFILE DETAILS
Exp KEY RESPONSIBILITIES
Exp Process:
Exp Capital One
Exp Period:
Exp July 2005-July 2007
Exp · Assist Customers of a financial institution with their credit card queries and concerns
Exp · Accurately and efficiently navigate through customer billing to correct billing errors
Exp · Utilize on-line resources to assist customers in making purchasing decisions
Exp · Consistently a major contributor to center quality scores and other metrics
Exp · Worked on Digital Solutions, TKS while handling additional responsibilities
Exp · Mentored new agents in the team to come up the learning curve
Exp · Took supervisory calls and helped the new team members come up the learning curve
Exp IT SKILLS
Skill · MS Office -Word, Excel, Power point
Skill · Operating Systems – Microsoft Windows (98, Xp)
Edu QUALIFICATION
Edu Education
Edu Degree/Subjects
Edu Institute
Edu Percentage
Edu B.Sc.
Edu Bachelor in Science
Edu M.K.P. PG College, Dehradun65
Edu Class XII
Edu C.B.S.E
Edu Manava Bharati I.I School, Mussoorie65
Edu Class X
Edu C.B.S.E
Edu Manava Bharati I.I School, Mussoorie65
Sum KEY ACHEVEMENTS
Sum · Awarded with the Monthly ACE Star Performer Quality for the month of August’2011
Sum · Was awarded as the Best QE by the Clients
Sum · Have been awarded with the Power of One Champion
Sum · Awarded with the Monthly ACE Star Performer Quality for the month of May’2010 across the centre
Sum · Was awarded as the Best QE in Feb’2010
Sum · Awarded with the Monthly ACE Star Performer Quality for the month of Jan’2009 across the centre
Sum · Awarded with the Quarterly ACE Star Performer Quality for the month of May, June, July’2009
Sum · Was awarded for outstanding performance in 2009
PI PERSONAL INFORMATION
PI Gender
PI : Female
PI Date of Birth
PI : 9th April, 1983
PI Languages Known
PI : English, Hindi
PI Current Address
PI : 180, 3rd Floor, SFS Flat, Sector-9, Pocket-1, Dwarka, New Delhi-110075
PI Permanent Address
PI : Ginni Travels,Vishnu Ghat, Haridwar Uttranchal 249401
PI RESUME
PI SAGAR KHOT
PI ADDRESS:
PI FLAT No.1, BLDG ’A’ SWAPNA SAGAR SOCIETY, BEHIND KAILAS JEEVAN FACTORY, DHAYARI, PUNE 411 041.
PI CONTACT DETAILS : MOBILE: 98222 74361, 93250 01399
PI E-MAIL : sagar_khot9999@rediffmail. com
Obj CAREER OBJECTIVE
Obj To work in an environment (organization) where innovation and excellence is the way of life, where my full skills and experience will be explored for the advancement and benefit of the company as well as me.
Exp PROFESSIONAL EXPERIENCE
Exp Organization: METLIFE INDIA INSURANCE CO. LTD. PUNE
Exp Period: 19th May 2009 to Till Date.
Exp Designation : ASST. SALES MANAGER
Exp Job Description:
Exp · Sourcing prospective profiles for `Life Advisor'
Exp · Short-listing those profiles, convincing them.
Exp · Motivating for training program and appearing them for IRDA Exam.
Exp · Get them coded & generating business through them.
Exp · Handling the team of Life Insurance Advisors, who are not being paid by company & motivate them to work on commission basis
Exp ACHIEVEMENTS:
Exp Achieved Fast Start Criteria for consecutive 3 months,
Exp Achieved Rising Start Criteria for consecutive 3 months,
Exp Achieved Recruitment Wizard for JAS 2010
Exp Achieved Sales Congress Conference within very short period.
Exp Organization: RELIANCE LIFE INSURANCE CO.LTD. PUNE
Exp Period: 15th July 2008 to 08th April 2009.
Exp Designation : SALES MANAGER
Exp Job Description:
Exp · Sourcing prospective profiles for `Life Advisor'
Exp · Short-listing those profiles, convincing them.
Exp · Motivating for training program.
Exp · Get them coded & generating business through them.
Exp · Handling the team of 14 Life Insurance Advisors, who are not being paid by company & motivate them to work on commission basis
Exp ACHIEVEMENTS:
Exp Achieved Launch Pad Criteria for Qualifying maximum Advisors,
Exp Achieved NOP Master Criteria for consecutive 2 months,
Exp Organization : KOTAK MAHINDRA BANK LTD. PUNE
Exp Period: 1St July 2007 to July 2008