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Exp · Working as credit card Chargeback Analyst for retail banking.
Exp · Worked for Consumer cards and Commercial cards with Master guidelines.
Exp · Handle complete chargeback cycle i.e. 1st time Chargeback, Merchant Re presentment, Pre-Arbitration, and Arbitration, Fraud Reports.
Exp · Listing accounts in RPCS and SAFE reporting, Clearing Chargeback Reject.
Exp · Sending letter to Customer also uploading Customer documents to Master card.
Exp · Provide resolution for Chargeback in accordance to Master Card guideline.
Exp · Conducting daily huddles.
Exp · Managing daily, weekly and monthly MIS and Incident reports.
PI PERSONAL PROFILE: -
PI Name Kiran .H
PI Father’s Name Honnaiah .H
PI Date of Birth 29-05-1992
PI Marital Status Single
PI Languages Known English, Kannada and Hindi.
Obj I hereby declare that information given above by me are true and correct to best of my knowledge and belief.
PI Place: BANGALORE
PI Date: (KIRAN .H)
PI Malik Javed Habib
PI Shristi appartment 1a Tarulia Kestopur
PI Kolkata-700102
PI Mobile: 08017584998, 9830589997
PI Email-malikjhabib@gmail.com
Obj Career Objective:
Obj To secure a job in the IT industry where I can utilize my skill and knowledge for the organization’s growth with the unified goal of keeping abreast with changes and contributes innovative ideas to my organization.
Edu Educational Qualification:
Edu Examination
Edu School/College
Edu Board/
Edu University
Edu Year of Passing
Edu CGPA/
Edu Percentage
Edu BSc IMS
Edu IIHT
Edu SMU
Edu 2016
Edu 62%
Edu A+, N+,CCNA
Edu IndiaCan
Edu IIHT
Edu 2012
Edu 60%
Edu Diploma CSE
Edu Black Diamond School of Engg
Edu SCTE&VT Orissa201070.89 %
Edu Vesaja Rambhabati college
Edu CHSE
Edu 200747%10th
Edu Bandhabahal High School, Jharsuguda
Edu BSE200560%
PI Hobbies:
PI · Playing with Electric and Mechanical Machine.
PI · Socialism
PI Experience :
PI Pecon software Ltd
PI · Working Period: 24th May 2012 – 25th May 2014
Exp · Designation
Exp :Sr Tech support Executive.
Exp · Responsibilities
Exp :Network Management and basic design. Client oriented various application and software support, Printer support ,Desktop and Laptop support. Service Helpdesk.
Exp OnProcess Technology
Exp · Working Period: May 26 th,2014 – Till Date
Exp · Designation
Exp : Process Specialist.
Exp · Responsibilities: DELL DMT L1 support, and help desk.
Skill Technical Skills:
Skill · CCNA from IIHT.
Skill · MCITP from IIHT.
Skill · Bsc IMS from IIHT.
Skill · Responsible for Management of Windows 2003/2008/2008 R2 Servers.
Skill · Responsible for File & Print Servers Management, Sharing Permission, Quota management, etc.
Skill · A+ & N+
Skill Operating System:-
Skill · Windows XP, Windows 7, Win server 2008 R2,LinuxRed Hat, Fedora and CentOS.
Skill · Networking Skill:-
Skill · Installing, configuring& Troubleshooting of Networking Equipments: Routers and Switches.
Skill · Managing, Maintaining and Configuring Routing Protocols: RIP and RIPv2. Introductory knowledge of Layer-2 Switching, Vlan’s and Access-list.
Skill · Good understanding of OSI Model, TCP/IPprotocol (IP, ARP,TCP, SMTP, FTP, TFTP).
Skill · Well understanding of Bridging and switching concepts and LAN technologies.
Skill · Distributed knowledge on IP addressing, sub netting and VLSM,Routing concepts.
Skill · Sound knowledge of routing protocols - RIP V1/V2,Static.
Skill · Switches: Basic Configuration and VLAN setup on Cisco Switches.
Skill · Router: Basic Configuration and monitoring of Cisco 2600,1700,3600,7200.
Skill · Back-up and restore of all critical resources including router IOS, Outlook , System State data.
Skill · Provide training to staff at the customer location.
Skill · Upgrade Cisco Routers and Switches IOS using TFTP.
Skill Hardware Skill:-
Skill · Troubleshooting hardware and software problems.
Skill · Installing and configuring the peripherals, components and drivers.
Skill · Installing software and application to user standards.
Skill · Excellent troubleshooting skills in complex software and hardware problems.
Skill · Backup Management, Reporting and Recovery.
Sum Other Skills:
Sum · Leadership
Sum · Innovative
Sum · Work under Pressure
Sum · Good Communication Skill.
Sum · 40 WPM Typing speed
PI Personal Details:
PI Father’s Name