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Exp · Working as credit card Chargeback Analyst for retail banking.
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Exp · Worked for Consumer cards and Commercial cards with Master guidelines.
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Exp · Handle complete chargeback cycle i.e. 1st time Chargeback, Merchant Re presentment, Pre-Arbitration, and Arbitration, Fraud Reports.
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Exp · Listing accounts in RPCS and SAFE reporting, Clearing Chargeback Reject.
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Exp · Sending letter to Customer also uploading Customer documents to Master card.
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Exp · Provide resolution for Chargeback in accordance to Master Card guideline.
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Exp · Conducting daily huddles.
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Exp · Managing daily, weekly and monthly MIS and Incident reports.
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PI PERSONAL PROFILE: -
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PI Name Kiran .H
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PI Father’s Name Honnaiah .H
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PI Date of Birth 29-05-1992
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PI Marital Status Single
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PI Languages Known English, Kannada and Hindi.
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Obj I hereby declare that information given above by me are true and correct to best of my knowledge and belief.
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PI Place: BANGALORE
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PI Date: (KIRAN .H)
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PI Malik Javed Habib
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PI Shristi appartment 1a Tarulia Kestopur
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PI Kolkata-700102
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PI Mobile: 08017584998, 9830589997
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PI Email-malikjhabib@gmail.com
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Obj Career Objective:
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Obj To secure a job in the IT industry where I can utilize my skill and knowledge for the organization’s growth with the unified goal of keeping abreast with changes and contributes innovative ideas to my organization.
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Edu Educational Qualification:
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Edu Examination
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Edu School/College
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Edu Board/
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Edu University
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Edu Year of Passing
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Edu CGPA/
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Edu Percentage
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Edu BSc IMS
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Edu IIHT
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Edu SMU
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Edu 2016
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Edu 62%
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Edu A+, N+,CCNA
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Edu IndiaCan
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Edu IIHT
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Edu 2012
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Edu 60%
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Edu Diploma CSE
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Edu Black Diamond School of Engg
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Edu SCTE&VT Orissa201070.89 %
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Edu Vesaja Rambhabati college
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Edu CHSE
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Edu 200747%10th
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Edu Bandhabahal High School, Jharsuguda
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Edu BSE200560%
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PI Hobbies:
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PI · Playing with Electric and Mechanical Machine.
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PI · Socialism
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PI Experience :
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PI Pecon software Ltd
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PI · Working Period: 24th May 2012 – 25th May 2014
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Exp · Designation
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Exp :Sr Tech support Executive.
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Exp · Responsibilities
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Exp :Network Management and basic design. Client oriented various application and software support, Printer support ,Desktop and Laptop support. Service Helpdesk.
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Exp OnProcess Technology
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Exp · Working Period: May 26 th,2014 – Till Date
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Exp · Designation
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Exp : Process Specialist.
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Exp · Responsibilities: DELL DMT L1 support, and help desk.
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Skill Technical Skills:
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Skill · CCNA from IIHT.
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Skill · MCITP from IIHT.
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Skill · Bsc IMS from IIHT.
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Skill · Responsible for Management of Windows 2003/2008/2008 R2 Servers.
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Skill · Responsible for File & Print Servers Management, Sharing Permission, Quota management, etc.
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Skill · A+ & N+
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Skill Operating System:-
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Skill · Windows XP, Windows 7, Win server 2008 R2,LinuxRed Hat, Fedora and CentOS.
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Skill · Networking Skill:-
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Skill · Installing, configuring& Troubleshooting of Networking Equipments: Routers and Switches.
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Skill · Managing, Maintaining and Configuring Routing Protocols: RIP and RIPv2. Introductory knowledge of Layer-2 Switching, Vlan’s and Access-list.
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Skill · Good understanding of OSI Model, TCP/IPprotocol (IP, ARP,TCP, SMTP, FTP, TFTP).
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Skill · Well understanding of Bridging and switching concepts and LAN technologies.
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Skill · Distributed knowledge on IP addressing, sub netting and VLSM,Routing concepts.
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Skill · Sound knowledge of routing protocols - RIP V1/V2,Static.
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Skill · Switches: Basic Configuration and VLAN setup on Cisco Switches.
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Skill · Router: Basic Configuration and monitoring of Cisco 2600,1700,3600,7200.
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Skill · Back-up and restore of all critical resources including router IOS, Outlook , System State data.
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Skill · Provide training to staff at the customer location.
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Skill · Upgrade Cisco Routers and Switches IOS using TFTP.
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Skill Hardware Skill:-
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Skill · Troubleshooting hardware and software problems.
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Skill · Installing and configuring the peripherals, components and drivers.
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Skill · Installing software and application to user standards.
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Skill · Excellent troubleshooting skills in complex software and hardware problems.
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Skill · Backup Management, Reporting and Recovery.
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Sum Other Skills:
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Sum · Leadership
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Sum · Innovative
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Sum · Work under Pressure
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Sum · Good Communication Skill.
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Sum · 40 WPM Typing speed
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PI Personal Details:
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PI Father’s Name
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