_unit_id int64 | _golden bool | _unit_state string | _trusted_judgments int64 | _last_judgment_at string | airline_sentiment string | airline_sentiment:confidence float64 | negativereason string | negativereason:confidence float64 | airline string | airline_sentiment_gold null | name string | negativereason_gold null | retweet_count int64 | text string | tweet_coord null | tweet_created string | tweet_id float64 | tweet_location string | user_timezone string |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
681,448,150 | false | finalized | 3 | 2/25/15 5:24 | neutral | 1 | null | null | Virgin America | null | cairdin | null | 0 | @VirginAmerica What @dhepburn said. | null | 2/24/15 11:35 | 570,306,000,000,000,000 | null | Eastern Time (US & Canada) |
681,448,153 | false | finalized | 3 | 2/25/15 1:53 | positive | 0.3486 | null | 0 | Virgin America | null | jnardino | null | 0 | @VirginAmerica plus you've added commercials to the experience... tacky. | null | 2/24/15 11:15 | 570,301,000,000,000,000 | null | Pacific Time (US & Canada) |
681,448,156 | false | finalized | 3 | 2/25/15 10:01 | neutral | 0.6837 | null | null | Virgin America | null | yvonnalynn | null | 0 | @VirginAmerica I didn't today... Must mean I need to take another trip! | null | 2/24/15 11:15 | 570,301,000,000,000,000 | Lets Play | Central Time (US & Canada) |
681,448,158 | false | finalized | 3 | 2/25/15 3:05 | negative | 1 | Bad Flight | 0.7033 | Virgin America | null | jnardino | null | 0 | @VirginAmerica it's really aggressive to blast obnoxious "entertainment" in your guests' faces & they have little recourse | null | 2/24/15 11:15 | 570,301,000,000,000,000 | null | Pacific Time (US & Canada) |
681,448,159 | false | finalized | 3 | 2/25/15 5:50 | negative | 1 | Can't Tell | 1 | Virgin America | null | jnardino | null | 0 | @VirginAmerica and it's a really big bad thing about it | null | 2/24/15 11:14 | 570,301,000,000,000,000 | null | Pacific Time (US & Canada) |
681,448,162 | false | finalized | 3 | 2/25/15 9:10 | negative | 1 | Can't Tell | 0.6842 | Virgin America | null | jnardino | null | 0 | @VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing. it's really the only bad thing about flying VA | null | 2/24/15 11:14 | 570,301,000,000,000,000 | null | Pacific Time (US & Canada) |
681,448,165 | false | finalized | 3 | 2/25/15 8:11 | positive | 0.6745 | null | 0 | Virgin America | null | cjmcginnis | null | 0 | @VirginAmerica yes, nearly every time I fly VX this ‰ÛÏear worm‰Û won‰Ûªt go away :) | null | 2/24/15 11:13 | 570,301,000,000,000,000 | San Francisco CA | Pacific Time (US & Canada) |
681,448,167 | false | finalized | 3 | 2/25/15 2:11 | neutral | 0.634 | null | null | Virgin America | null | pilot | null | 0 | @VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP | null | 2/24/15 11:12 | 570,300,000,000,000,000 | Los Angeles | Pacific Time (US & Canada) |
681,448,169 | false | finalized | 3 | 2/25/15 9:01 | positive | 0.6559 | null | null | Virgin America | null | dhepburn | null | 0 | @virginamerica Well, I didn't‰Û_but NOW I DO! :-D | null | 2/24/15 11:11 | 570,300,000,000,000,000 | San Diego | Pacific Time (US & Canada) |
681,448,171 | false | finalized | 3 | 2/25/15 4:15 | positive | 1 | null | null | Virgin America | null | YupitsTate | null | 0 | @VirginAmerica it was amazing, and arrived an hour early. You're too good to me. | null | 2/24/15 10:53 | 570,295,000,000,000,000 | Los Angeles | Eastern Time (US & Canada) |
681,448,174 | false | finalized | 3 | 2/25/15 8:34 | neutral | 0.6769 | null | 0 | Virgin America | null | idk_but_youtube | null | 0 | @VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24 | null | 2/24/15 10:48 | 570,294,000,000,000,000 | 1/1 loner squad | Eastern Time (US & Canada) |
681,448,176 | false | finalized | 3 | 2/25/15 2:03 | positive | 1 | null | null | Virgin America | null | HyperCamiLax | null | 0 | @VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D | null | 2/24/15 10:30 | 570,290,000,000,000,000 | NYC | America/New_York |
681,448,178 | false | finalized | 3 | 2/25/15 2:13 | positive | 1 | null | null | Virgin America | null | HyperCamiLax | null | 0 | @VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p | null | 2/24/15 10:30 | 570,290,000,000,000,000 | NYC | America/New_York |
681,448,181 | false | finalized | 3 | 2/25/15 5:39 | positive | 0.6451 | null | null | Virgin America | null | mollanderson | null | 0 | @VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn | null | 2/24/15 10:21 | 570,287,000,000,000,000 | null | Eastern Time (US & Canada) |
681,448,182 | false | finalized | 3 | 2/25/15 7:33 | positive | 1 | null | null | Virgin America | null | sjespers | null | 0 | @VirginAmerica Thanks! | null | 2/24/15 10:15 | 570,286,000,000,000,000 | San Francisco, CA | Pacific Time (US & Canada) |
681,448,184 | false | finalized | 3 | 2/25/15 3:11 | negative | 0.6842 | Late Flight | 0.3684 | Virgin America | null | smartwatermelon | null | 0 | @VirginAmerica SFO-PDX schedule is still MIA. | null | 2/24/15 10:01 | 570,282,000,000,000,000 | palo alto, ca | Pacific Time (US & Canada) |
681,448,186 | false | finalized | 3 | 2/25/15 1:32 | positive | 1 | null | null | Virgin America | null | ItzBrianHunty | null | 0 | @VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo | null | 2/24/15 9:42 | 570,278,000,000,000,000 | west covina | Pacific Time (US & Canada) |
681,448,188 | false | finalized | 3 | 2/25/15 8:46 | negative | 1 | Bad Flight | 1 | Virgin America | null | heatherovieda | null | 0 | @VirginAmerica I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP! | null | 2/24/15 9:39 | 570,277,000,000,000,000 | this place called NYC | Eastern Time (US & Canada) |
681,448,190 | false | finalized | 3 | 2/25/15 10:24 | positive | 1 | null | null | Virgin America | null | thebrandiray | null | 0 | I ‰_•ü flying @VirginAmerica. ‰÷¼•ü_ÙÔ | null | 2/24/15 9:15 | 570,271,000,000,000,000 | Somewhere celebrating life. | Atlantic Time (Canada) |
681,448,192 | false | finalized | 3 | 2/25/15 5:25 | positive | 1 | null | null | Virgin America | null | JNLpierce | null | 0 | @VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you. | null | 2/24/15 9:04 | 570,268,000,000,000,000 | Boston | Waltham | Quito |
681,448,194 | false | finalized | 3 | 2/25/15 3:34 | negative | 0.6705 | Can't Tell | 0.3614 | Virgin America | null | MISSGJ | null | 0 | @VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select??? | null | 2/24/15 8:55 | 570,266,000,000,000,000 | null | null |
681,448,197 | false | finalized | 3 | 2/25/15 2:26 | positive | 1 | null | null | Virgin America | null | DT_Les | null | 0 | @VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA | null | 2/24/15 8:49 | 570,264,000,000,000,000 | null | null |
681,448,199 | false | finalized | 3 | 2/25/15 3:26 | positive | 1 | null | null | Virgin America | null | ElvinaBeck | null | 0 | @VirginAmerica I love the hipster innovation. You are a feel good brand. | null | 2/24/15 8:30 | 570,259,000,000,000,000 | Los Angeles | Pacific Time (US & Canada) |
681,448,201 | false | finalized | 3 | 2/25/15 11:31 | neutral | 1 | null | null | Virgin America | null | rjlynch21086 | null | 0 | @VirginAmerica will you be making BOS>LAS non stop permanently anytime soon? | null | 2/24/15 8:27 | 570,259,000,000,000,000 | Boston, MA | Eastern Time (US & Canada) |
681,448,204 | false | finalized | 3 | 2/25/15 5:59 | negative | 1 | Customer Service Issue | 0.3557 | Virgin America | null | ayeevickiee | null | 0 | @VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... _Ù÷Á I want free internet | null | 2/24/15 8:18 | 570,257,000,000,000,000 | 714 | Mountain Time (US & Canada) |
681,448,206 | false | finalized | 3 | 2/25/15 5:25 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | Leora13 | null | 0 | @VirginAmerica status match program. I applied and it's been three weeks. Called and emailed with no response. | null | 2/24/15 7:49 | 570,249,000,000,000,000 | null | null |
681,448,208 | false | finalized | 3 | 2/25/15 2:01 | negative | 1 | Can't Tell | 0.6614 | Virgin America | null | meredithjlynn | null | 0 | @VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail | null | 2/24/15 7:11 | 570,240,000,000,000,000 | null | null |
681,448,211 | false | finalized | 3 | 2/25/15 1:08 | neutral | 0.6854 | null | null | Virgin America | null | AdamSinger | null | 0 | @VirginAmerica do you miss me? Don't worry we'll be together very soon. | null | 2/24/15 5:44 | 570,218,000,000,000,000 | San Francisco, CA | Central Time (US & Canada) |
681,448,213 | false | finalized | 3 | 2/25/15 9:04 | negative | 1 | Bad Flight | 1 | Virgin America | null | blackjackpro911 | null | 0 | @VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS | null | 2/24/15 5:05 | 570,208,000,000,000,000 | San Mateo, CA & Las Vegas, NV | null |
681,448,214 | false | finalized | 3 | 2/25/15 9:14 | neutral | 0.615 | null | 0 | Virgin America | null | TenantsUpstairs | null | 0 | @VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix | null | 2/23/15 23:34 | 570,125,000,000,000,000 | Brooklyn | Atlantic Time (Canada) |
681,448,218 | false | finalized | 3 | 2/25/15 2:49 | negative | 1 | Flight Booking Problems | 1 | Virgin America | null | jordanpichler | null | 0 | @VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems _Ù÷¢ | null | 2/23/15 22:52 | 570,114,000,000,000,000 | null | Vienna |
681,448,221 | false | finalized | 3 | 2/25/15 2:55 | neutral | 1 | null | null | Virgin America | null | JCervantezzz | null | 0 | @VirginAmerica Are the hours of operation for the Club at SFO that are posted online current? | null | 2/23/15 21:35 | 570,095,000,000,000,000 | California, San Francisco | Pacific Time (US & Canada) |
681,448,223 | false | finalized | 3 | 2/25/15 1:57 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | Cuschoolie1 | null | 0 | @VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX! | null | 2/23/15 21:10 | 570,088,000,000,000,000 | Washington DC | Quito |
681,448,225 | false | finalized | 3 | 2/25/15 2:53 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | amanduhmccarty | null | 0 | @VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :( | null | 2/23/15 20:55 | 570,085,000,000,000,000 | null | Pacific Time (US & Canada) |
681,448,228 | false | finalized | 3 | 2/25/15 1:01 | positive | 1 | null | null | Virgin America | null | NorthTxHomeTeam | null | 0 | @VirginAmerica this is great news! America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews | null | 2/23/15 20:24 | 570,077,000,000,000,000 | Texas | Central Time (US & Canada) |
681,448,230 | false | finalized | 3 | 2/25/15 2:14 | neutral | 0.6207 | null | null | Virgin America | null | miaerolinea | null | 0 | Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP | null | 2/23/15 18:46 | 570,052,000,000,000,000 | Worldwide | Caracas |
681,448,235 | false | finalized | 3 | 2/25/15 1:35 | positive | 1 | null | null | Virgin America | null | Nicsplace | null | 0 | @VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. _ÙÕωÏö #MoodlitMonday | null | 2/23/15 18:43 | 570,051,000,000,000,000 | Central Texas | null |
681,448,239 | false | finalized | 3 | 2/25/15 6:24 | positive | 1 | null | null | Virgin America | null | Nicsplace | null | 0 | @VirginAmerica @freddieawards Done and done! Best airline around, hands down! | null | 2/23/15 18:19 | 570,045,000,000,000,000 | Central Texas | null |
681,448,241 | false | finalized | 3 | 2/25/15 5:08 | neutral | 0.6791 | null | 0 | Virgin America | null | elisha_malulani | null | 0 | @VirginAmerica when can I book my flight to Hawaii?? | null | 2/23/15 17:54 | 570,039,000,000,000,000 | i'm creating a monster | Pacific Time (US & Canada) |
681,448,243 | false | finalized | 3 | 2/25/15 9:25 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | DannyDouglass | null | 0 | @VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk | null | 2/23/15 17:41 | 570,036,000,000,000,000 | San Francisco, CA | Pacific Time (US & Canada) |
681,448,245 | false | finalized | 3 | 2/25/15 0:42 | positive | 0.6639 | null | null | Virgin America | null | jamesferrandini | null | 0 | @VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr | null | 2/23/15 17:32 | 570,034,000,000,000,000 | null | null |
681,448,247 | false | finalized | 3 | 2/25/15 4:58 | negative | 0.6688 | Flight Booking Problems | 0.6688 | Virgin America | null | will_lenzenjr | null | 0 | @VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help? | null | 2/23/15 17:00 | 570,025,000,000,000,000 | Iowa City | Central Time (US & Canada) |
681,448,249 | false | finalized | 3 | 2/25/15 6:26 | neutral | 1 | null | null | Virgin America | null | GottAmanda | null | 0 | @VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX--->SEA!!! _Ùá_ÙÔ_ÙÕ¼‰Ïö•ü | null | 2/23/15 16:24 | 570,016,000,000,000,000 | Los Angeles | null |
681,448,251 | false | finalized | 3 | 2/25/15 6:30 | neutral | 0.6578 | null | 0 | Virgin America | null | KGervaise | null | 0 | @VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp | null | 2/23/15 16:20 | 570,015,000,000,000,000 | Georgia | Pacific Time (US & Canada) |
681,448,254 | false | finalized | 3 | 2/25/15 8:33 | neutral | 1 | null | null | Virgin America | null | papamurat | null | 0 | @VirginAmerica are flights leaving Dallas for Seattle on time Feb 24? | null | 2/23/15 16:13 | 570,014,000,000,000,000 | null | null |
681,448,256 | false | finalized | 3 | 2/25/15 5:46 | positive | 1 | null | null | Virgin America | null | arieldaie | null | 0 | @VirginAmerica I'm #elevategold for a good reason: you rock!! | null | 2/23/15 16:08 | 570,012,000,000,000,000 | Los Angeles | null |
681,448,258 | false | finalized | 3 | 2/25/15 5:56 | neutral | 0.6799 | null | null | Virgin America | null | vacations7 | null | 0 | @VirginAmerica DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx | null | 2/23/15 16:04 | 570,011,000,000,000,000 | Turks and caicos | null |
681,448,260 | false | finalized | 3 | 2/25/15 7:50 | positive | 1 | null | null | Virgin America | null | ChelseaPoe666 | null | 0 | @VirginAmerica wow this just blew my mind | null | 2/23/15 16:01 | 570,011,000,000,000,000 | Oakland via Midwest | Atlantic Time (Canada) |
681,448,262 | false | finalized | 3 | 2/25/15 6:47 | neutral | 1 | null | null | Virgin America | null | BobGlavinVO | null | 0 | @VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree | null | 2/23/15 16:01 | 570,011,000,000,000,000 | New York, NY | Eastern Time (US & Canada) |
681,448,264 | false | finalized | 3 | 2/25/15 3:52 | neutral | 0.6436 | null | null | Virgin America | null | lisaaiko | null | 0 | @VirginAmerica @ladygaga @carrieunderwood All were entertaining | null | 2/23/15 15:58 | 570,010,000,000,000,000 | null | null |
681,448,265 | false | finalized | 3 | 2/25/15 3:23 | neutral | 0.6764 | null | 0 | Virgin America | null | grantbrowne | null | 0 | @VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows "On Time" not "In Flight". Thanks. | null | 2/23/15 15:55 | 570,009,000,000,000,000 | Worldwide | Central Time (US & Canada) |
681,448,267 | false | finalized | 3 | 2/25/15 8:02 | positive | 0.657 | null | null | Virgin America | null | joyabsalon | null | 0 | @VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood | null | 2/23/15 15:46 | 570,007,000,000,000,000 | Northern Virginia | Eastern Time (US & Canada) |
681,448,269 | false | finalized | 3 | 2/25/15 6:54 | neutral | 1 | null | null | Virgin America | null | 2v | null | 0 | @VirginAmerica wish you flew out of Atlanta... Soon? | null | 2/23/15 15:36 | 570,004,000,000,000,000 | Los Angeles / Atlanta | Eastern Time (US & Canada) |
681,448,271 | false | finalized | 3 | 2/25/15 6:58 | neutral | 0.7118 | null | 0 | Virgin America | null | KSmithFoundHere | null | 0 | @VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down. | null | 2/23/15 15:24 | 570,001,000,000,000,000 | null | Atlantic Time (Canada) |
681,448,273 | false | finalized | 3 | 2/25/15 7:06 | neutral | 1 | null | null | Virgin America | null | papamurat | null | 0 | @VirginAmerica Will flights be leaving Dallas for LA on February 24th? | null | 2/23/15 15:19 | 570,000,000,000,000,000 | null | null |
681,448,275 | false | finalized | 3 | 2/25/15 9:10 | negative | 0.6939 | Flight Booking Problems | 0.6939 | Virgin America | null | murphicus | null | 0 | @VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx! | null | 2/23/15 15:05 | 569,996,000,000,000,000 | new york, new york | Eastern Time (US & Canada) |
681,448,278 | false | finalized | 3 | 2/25/15 2:43 | positive | 1 | null | null | Virgin America | null | VinnieFerra | null | 0 | @VirginAmerica you know it. Need it on my spotify stat #guiltypleasures | null | 2/23/15 15:04 | 569,996,000,000,000,000 | brooklyn, Ny | Pacific Time (US & Canada) |
681,448,280 | false | finalized | 3 | 2/25/15 0:33 | positive | 0.635 | null | null | Virgin America | null | KevinDemsi | null | 0 | @VirginAmerica @ladygaga @carrieunderwood I'm Lady Gaga!!! She is amazing! _Ù÷_ | null | 2/23/15 14:40 | 569,990,000,000,000,000 | Bali, Republic of Indonesia | Kuala Lumpur |
681,448,282 | false | finalized | 3 | 2/25/15 6:57 | neutral | 0.7007 | null | null | Virgin America | null | giffgaffman | null | 0 | @VirginAmerica @ladygaga @carrieunderwood - Carrie! | null | 2/23/15 14:40 | 569,990,000,000,000,000 | UK, USA. | null |
681,448,284 | false | finalized | 3 | 2/25/15 6:58 | neutral | 1 | null | null | Virgin America | null | HanlonBrothers | null | 0 | @VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? | null | 2/23/15 14:37 | 569,990,000,000,000,000 | Gold Coast, Australia | Brisbane |
681,448,288 | false | finalized | 3 | 2/25/15 5:38 | neutral | 1 | null | null | Virgin America | null | emilybg78 | null | 0 | @VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh. | null | 2/23/15 14:36 | 569,989,000,000,000,000 | Stockton, CA | Arizona |
681,448,290 | false | finalized | 3 | 2/25/15 9:58 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | rachie1126 | null | 0 | @VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help! | null | 2/23/15 14:35 | 569,989,000,000,000,000 | New York, NY | Eastern Time (US & Canada) |
681,448,292 | false | finalized | 3 | 2/25/15 8:08 | neutral | 0.6858 | null | null | Virgin America | null | adawson66 | null | 0 | @VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood _Ù÷_ÙÔÎ | null | 2/23/15 14:30 | 569,988,000,000,000,000 | null | null |
681,448,295 | false | finalized | 3 | 2/25/15 7:27 | neutral | 1 | null | null | Virgin America | null | SocialPLC | null | 0 | @VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first! | null | 2/23/15 14:26 | 569,987,000,000,000,000 | Twin Cities, Minn. | Eastern Time (US & Canada) |
681,448,297 | false | finalized | 3 | 2/25/15 5:58 | positive | 1 | null | null | Virgin America | null | jeffreymace01 | null | 0 | @VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics! | null | 2/23/15 14:25 | 569,986,000,000,000,000 | null | null |
681,448,299 | false | finalized | 3 | 2/25/15 8:18 | neutral | 0.6814 | null | 0 | Virgin America | null | 1stcrown | null | 0 | @VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please. | null | 2/23/15 14:09 | 569,982,000,000,000,000 | USA | Central Time (US & Canada) |
681,448,302 | false | finalized | 3 | 2/25/15 1:05 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | onerockgypsy | null | 0 | @VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/ | null | 2/23/15 13:46 | 569,977,000,000,000,000 | next city | Pacific Time (US & Canada) |
681,448,303 | false | finalized | 3 | 2/25/15 6:08 | negative | 1 | Late Flight | 0.6789 | Virgin America | null | noelduan | null | 0 | @VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm? | null | 2/23/15 13:35 | 569,974,000,000,000,000 | SF ‰ Ó NY | Eastern Time (US & Canada) |
681,448,306 | false | finalized | 3 | 2/25/15 3:41 | positive | 0.6922 | null | null | Virgin America | null | Travelzoo | null | 0 | @VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV | null | 2/23/15 13:30 | 569,973,000,000,000,000 | New York, NY | Pacific Time (US & Canada) |
681,448,308 | false | finalized | 3 | 2/25/15 3:22 | negative | 1 | Lost Luggage | 1 | Virgin America | null | gianagon | null | 0 | @VirginAmerica everything was fine until you lost my bag | null | 2/23/15 13:08 | 569,967,000,000,000,000 | New York + Panama | Eastern Time (US & Canada) |
681,448,310 | false | finalized | 3 | 2/25/15 1:56 | neutral | 1 | null | null | Virgin America | null | bxchen | null | 0 | @virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online? | null | 2/23/15 12:47 | 569,962,000,000,000,000 | San Francisco, CA | Eastern Time (US & Canada) |
681,448,312 | false | finalized | 3 | 2/25/15 7:04 | neutral | 0.6492 | null | 0 | Virgin America | null | seimatrun | null | 0 | @VirginAmerica I emailed your customer service team. Let me know if you need the tracking number. | null | 2/23/15 12:00 | 569,950,000,000,000,000 | Los Angeles | null |
681,448,314 | false | finalized | 3 | 2/25/15 9:16 | neutral | 1 | null | null | Virgin America | null | jamied7 | null | 0 | @VirginAmerica hi I just booked a flight but need to add baggage, how can I do this? | null | 2/23/15 11:56 | 569,949,000,000,000,000 | London, England | London |
681,448,317 | false | finalized | 3 | 2/25/15 7:27 | negative | 1 | Flight Attendant Complaints | 0.3516 | Virgin America | null | seimatrun | null | 0 | @VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt | null | 2/23/15 11:46 | 569,946,000,000,000,000 | Los Angeles | null |
681,448,319 | false | finalized | 3 | 2/25/15 6:39 | positive | 1 | null | null | Virgin America | null | mrmichaellay | null | 0 | @VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this. | null | 2/23/15 11:32 | 569,943,000,000,000,000 | Floridian from Cincinnati | Eastern Time (US & Canada) |
681,448,320 | false | finalized | 3 | 2/25/15 3:09 | positive | 1 | null | null | Virgin America | null | TaylorLumsden | null | 0 | @VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ? | null | 2/23/15 11:28 | 569,942,000,000,000,000 | Dallas, Texas | Mountain Time (US & Canada) |
681,448,321 | false | finalized | 3 | 2/25/15 0:46 | neutral | 1 | null | null | Virgin America | null | campusmoviefest | null | 0 | @VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF | null | 2/23/15 11:24 | 569,941,000,000,000,000 | USA | Eastern Time (US & Canada) |
681,448,322 | false | finalized | 3 | 2/25/15 1:46 | neutral | 1 | null | null | Virgin America | null | TaylorLumsden | null | 0 | @VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks | null | 2/23/15 11:22 | 569,940,000,000,000,000 | Dallas, Texas | Mountain Time (US & Canada) |
681,448,324 | false | finalized | 3 | 2/25/15 4:43 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | meme_meng | null | 0 | @VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you. | null | 2/23/15 11:02 | 569,935,000,000,000,000 | null | null |
681,448,326 | false | finalized | 3 | 2/25/15 3:07 | neutral | 1 | null | null | Virgin America | null | kyle_romanoff | null | 0 | @VirginAmerica what happened to Doom?! | null | 2/23/15 10:58 | 569,934,000,000,000,000 | null | null |
681,448,329 | false | finalized | 3 | 2/25/15 7:14 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | GunsNDip | null | 0 | @VirginAmerica why can't you supp the biz traveler like @SouthwestAir and have customer service like @JetBlue #neverflyvirginforbusiness | null | 2/23/15 10:56 | 569,934,000,000,000,000 | null | Pacific Time (US & Canada) |
681,448,331 | false | finalized | 3 | 2/25/15 1:04 | positive | 1 | null | null | Virgin America | null | artisticwritr87 | null | 0 | @VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G | null | 2/23/15 10:56 | 569,934,000,000,000,000 | Seattle, WA | Pacific Time (US & Canada) |
681,448,334 | false | finalized | 3 | 2/25/15 4:13 | negative | 0.6792 | Late Flight | 0.3477 | Virgin America | null | arieldaie | null | 0 | @VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :( | null | 2/23/15 10:54 | 569,933,000,000,000,000 | Los Angeles | null |
681,448,336 | false | finalized | 3 | 2/25/15 9:57 | negative | 1 | Can't Tell | 1 | Virgin America | null | GunsNDip | null | 0 | @VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness | null | 2/23/15 10:54 | 569,933,000,000,000,000 | null | Pacific Time (US & Canada) |
681,448,338 | false | finalized | 3 | 2/25/15 2:32 | negative | 1 | Can't Tell | 1 | Virgin America | null | GunsNDip | null | 0 | @VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin | null | 2/23/15 10:38 | 569,929,000,000,000,000 | null | Pacific Time (US & Canada) |
681,448,340 | false | finalized | 3 | 2/25/15 6:05 | negative | 1 | Flight Booking Problems | 1 | Virgin America | null | jsatk | null | 0 | @VirginAmerica I‰Ûªm having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R | null | 2/23/15 10:29 | 569,927,000,000,000,000 | Lower Pacific Heights, SF, CA | Pacific Time (US & Canada) |
681,448,342 | false | finalized | 3 | 2/25/15 8:47 | neutral | 0.6705 | null | 0 | Virgin America | null | serenaklal | null | 0 | @VirginAmerica Can't bring up my reservation online using Flight Booking Problems code | null | 2/23/15 10:15 | 569,923,000,000,000,000 | Chicago | Eastern Time (US & Canada) |
681,448,345 | false | finalized | 3 | 2/25/15 4:03 | neutral | 1 | null | null | Virgin America | null | openambit1 | null | 0 | @VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4 | null | 2/23/15 10:09 | 569,922,000,000,000,000 | null | null |
681,448,347 | false | finalized | 3 | 2/25/15 8:31 | neutral | 0.6545 | null | 0 | Virgin America | null | cabowine | null | 0 | @VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI Can you help.VA home page will not let me ? | null | 2/23/15 10:04 | 569,921,000,000,000,000 | Los Cabos,Mexico | Arizona |
681,448,349 | false | finalized | 3 | 2/25/15 3:54 | negative | 1 | Can't Tell | 0.6513 | Virgin America | null | MaryAnnTaylorT | null | 0 | @VirginAmerica Why is the site down? When will it be back up? | null | 2/23/15 9:57 | 569,919,000,000,000,000 | New York, NY | Arizona |
681,448,353 | false | finalized | 3 | 2/25/15 6:57 | neutral | 1 | null | null | Virgin America | null | RamotControl | null | 0 | @VirginAmerica "You down with RNP?" "Yeah you know me!" | null | 2/23/15 9:45 | 569,916,000,000,000,000 | null | Pacific Time (US & Canada) |
681,448,355 | false | finalized | 3 | 2/25/15 7:47 | neutral | 0.6639 | null | 0 | Virgin America | null | losermelon | null | 0 | @VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account? | null | 2/23/15 9:35 | 569,913,000,000,000,000 | null | null |
681,448,358 | false | finalized | 3 | 2/25/15 9:47 | negative | 1 | Cancelled Flight | 1 | Virgin America | null | AlisonK33774854 | null | 0 | @VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday . | null | 2/23/15 9:29 | 569,912,000,000,000,000 | null | null |
681,448,360 | false | finalized | 3 | 2/25/15 3:30 | negative | 1 | Late Flight | 1 | Virgin America | null | GunsNDip | null | 0 | @VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin | null | 2/23/15 9:28 | 569,912,000,000,000,000 | null | Pacific Time (US & Canada) |
681,448,362 | false | finalized | 3 | 2/25/15 7:15 | neutral | 0.6765 | null | 0 | Virgin America | null | yazdanagh | null | 0 | @VirginAmerica why is flight 345 redirected? | null | 2/23/15 9:26 | 569,911,000,000,000,000 | null | null |
681,448,364 | false | finalized | 3 | 2/25/15 3:17 | negative | 1 | Customer Service Issue | 0.6863 | Virgin America | null | MerchEngines | null | 0 | @VirginAmerica Is it me, or is your website down? BTW, your new website isn't a great user experience. Time for another redesign. | null | 2/23/15 9:25 | 569,911,000,000,000,000 | Los Angeles, CA | Arizona |
681,448,366 | false | finalized | 3 | 2/25/15 9:22 | negative | 1 | Customer Service Issue | 0.6771 | Virgin America | null | ColorCartel | null | 0 | @VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y | null | 2/23/15 9:18 | 569,909,000,000,000,000 | Austin, TX | Mountain Time (US & Canada) |
681,448,369 | false | finalized | 3 | 2/25/15 2:16 | negative | 1 | Can't Tell | 0.659 | Virgin America | null | MustBeSpoken | null | 0 | @VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable | null | 2/23/15 9:11 | 569,907,000,000,000,000 | null | null |
681,448,371 | false | finalized | 3 | 2/25/15 8:31 | negative | 1 | Flight Booking Problems | 0.6714 | Virgin America | null | mattbunk | null | 0 | @virginamerica What is your phone number. I can't find who to call about a flight reservation. | null | 2/23/15 8:29 | 569,897,000,000,000,000 | Sterling Heights, MI | Eastern Time (US & Canada) |
681,448,373 | false | finalized | 3 | 2/25/15 2:32 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | louisjenny | null | 0 | @VirginAmerica is anyone doing anything there today? Website is useless and no one is answering the phone. | null | 2/23/15 8:19 | 569,894,000,000,000,000 | Washington DC | Quito |
End of preview. Expand in Data Studio
No dataset card yet
- Downloads last month
- 7