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[3903.64 --> 3907.64] Yep, so I put it in some Saran wrap to keep it safe, because I don't really have the original packaging anymore. |
[3907.64 --> 3909.64] And there you go. |
[3909.64 --> 3911.64] My 1M8 is actually back, as of yesterday. |
[3911.64 --> 3916.64] And before we move into our next sponsor spot, just wanted to share my experience with that. |
[3916.64 --> 3922.64] So I was a little disappointed with HTC, because the first customer, my 1M8 camera lens cracked. |
[3922.64 --> 3924.64] My rear camera cracked. |
[3924.64 --> 3928.64] And so rather than work through my HTC rep, I decided, you know what, just for fun, |
[3928.64 --> 3934.64] I'm gonna go have the regular customer defective product experience, because it just cracked out of the blue. |
[3934.64 --> 3939.64] There wasn't a single mark anywhere on the entire phone, other than a cracked rear camera screen. |
[3939.64 --> 3943.64] So I would have had to, I would have had to literally take like... |
[3943.64 --> 3948.64] Drop it on like a very point of a rock, but then catch it before it actually hits the ground. |
[3948.64 --> 3953.64] Yeah, or like take a chisel and like whack it, or something, in order to crack that thing. |
[3953.64 --> 3959.64] So in my mind, this is not something that could have been feasibly broken by accident. |
[3959.64 --> 3967.64] And I see it as a design, like probably the one design flaw in that phone that I really dislike, |
[3967.64 --> 3970.64] is that they used a plastic cover on it. |
[3970.64 --> 3972.64] There's actual flex to it. |
[3972.64 --> 3974.64] Okay, maybe not, actually it might not be plastic. |
[3974.64 --> 3975.64] Okay, I shouldn't say plastic. |
[3975.64 --> 3978.64] Maybe it's some kind of composite or glass or whatever else. |
[3978.64 --> 3982.64] But it's got some real flex to it, once it was broken, and it has a coating on it, |
[3982.64 --> 3985.64] that scratches off very easily, just taking it in and out of your pocket, |
[3985.64 --> 3987.64] and gives you blurry photos until you rub it off with toothpaste. |
[3987.64 --> 3988.64] This is a documented problem. |
[3988.64 --> 3993.64] So I talked to their customer service, and they basically, the first person I talked to said, |
[3993.64 --> 4000.64] seemed to be aware of the issue, and said, yeah, that should be no problem for it to be covered under warranty. |
[4000.64 --> 4004.64] But they asked me to call my carrier to ask if they'll deal with the RMA for me, |
[4004.64 --> 4007.64] because I'm in Canada, and that's the normal procedure. |
[4007.64 --> 4008.64] I kind of went, yeah, sure, okay. |
[4008.64 --> 4011.64] So I called my carrier, they didn't deal with it, because I didn't buy the device from them. |
[4011.64 --> 4015.64] I knew that was going to happen, but I jumped through the hoop just to humor them. |
[4015.64 --> 4019.64] So I called back, and they told me they couldn't guarantee anything about the repair, |
[4019.64 --> 4023.64] and then it turned out that they did want to charge me over $100 for the repair, |
[4023.64 --> 4028.64] even though, and the repair center was not willing to advocate to HTC on my behalf, |
[4028.64 --> 4029.64] or anything like that. |
[4029.64 --> 4032.64] I basically said, you guys are experts. |
[4032.64 --> 4033.64] You look at phones every day. |
[4033.64 --> 4037.64] Is it even possible, is it even conceivable in any way, |
[4037.64 --> 4041.64] that I could have damaged the phone in this way at all? |
[4041.64 --> 4044.64] Or does this seem like the kind of, because it just cracked out of the blue. |
[4044.64 --> 4047.64] And they just went, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah. |
[4047.64 --> 4048.64] You have to talk to HTC. |
[4048.64 --> 4050.64] So I didn't pay the money. |
[4050.64 --> 4053.64] I ended up just going through my HTC contact, telling them I was being jerked around, |
[4053.64 --> 4055.64] and they got it taken care of within like an hour. |
[4055.64 --> 4059.64] Because that's normally the way that I get treated, |
[4059.64 --> 4066.64] but I was disappointed in the way that an actual customer would be treated in that case. |
[4066.64 --> 4068.64] Yeah, that's kind of sad. |
[4068.64 --> 4074.64] The problem too, though, is that, like I get it, physical damage is generally not covered under warranty. |
[4074.64 --> 4077.64] Yeah, but if it's a known issue, it generally is. |
[4077.64 --> 4081.64] So it's a matter of whether they're acknowledging the issue or not. |
[4081.64 --> 4082.64] Yeah. |
[4082.64 --> 4083.64] The internet knows about the issue. |
[4083.64 --> 4086.64] I don't know if the internet knows about a cracking issue. |
[4086.64 --> 4091.64] But the problem is that my rear camera was scratched already before it even cracked. |
[4091.64 --> 4097.64] So I should have been eligible for a replacement had I R made it sooner and it had not cracked on its own anyway. |
[4097.64 --> 4099.64] So that's why I was so upset. |
[4099.64 --> 4100.64] So I get it. |
[4100.64 --> 4101.64] I understand. |
[4101.64 --> 4102.64] I'm just a little bit disappointed. |
[4102.64 --> 4110.64] I've had to deal with very few, like very few customer service for like ship out and repair stuff. |
[4110.64 --> 4115.64] One of them was an Xbox 360, which was hilarious. |
[4115.64 --> 4117.64] And that was actually super easy. |
[4117.64 --> 4118.64] Right. |
[4118.64 --> 4119.64] Because they were all red ringing. |
[4119.64 --> 4124.64] So I'm sure their whole factory was just like in and out, in and out, in and out, in and out. |
[4124.64 --> 4126.64] Because it was just a swap. |
[4126.64 --> 4130.64] And then the other one was EVGA when I was doing my mineral oil computer. |
[4130.64 --> 4137.64] And that was like the best on the phone experience with someone who was supposed to help me in any form ever. |
[4137.64 --> 4138.64] Right. |
[4138.64 --> 4139.64] Yeah, EVGA is kind of legendary that way. |
[4139.64 --> 4141.64] I've always liked them because of that. |
[4141.64 --> 4143.64] Their customer service was fantastic. |
[4143.64 --> 4150.64] Alright, so let's move on to speaking of fantastic customer service and super easy to use, squarespace.com. |
[4150.64 --> 4151.64] Oh yeah. |
[4151.64 --> 4156.64] With their 24-7 support and their, well basically it's just a great service. |
[4156.64 --> 4160.64] We love Squarespace, we love those guys, and they are on fire lately. |
[4160.64 --> 4167.64] They recently introduced Squarespace 7 and it's a huge upgrade over the previous iteration. |
[4167.64 --> 4174.64] So they've redesigned the interface, they've got integration with Google Apps, which is really cool for any businesses that use Google Apps. |
[4174.64 --> 4179.64] Like say for example, the one that you're looking at right now, we use, can I help you? |
[4179.64 --> 4180.64] Oops. |
[4180.64 --> 4183.64] We use Gmail for our internal email and all that kind of stuff. |
[4183.64 --> 4190.64] They've got their new partnership with Getty Images so that you can have great looking images to match your great looking site. |
[4190.64 --> 4197.64] You know, the funny thing about Squarespace is it feels like some of the stuff they do is more selfish than anything else. |
[4197.64 --> 4204.64] It feels like, okay, so the partnership with Getty Images is basically you can get very reasonably priced, beautiful images to put on your site. |
[4204.64 --> 4210.64] But it seems like they're just a bunch of geeks who care about websites looking really great. |
[4210.64 --> 4211.64] Yeah. |
[4211.64 --> 4215.64] And they don't want to see people take their beautiful template and put some crap image on it. |
[4215.64 --> 4221.64] So it's like, it's almost like, and I'm not saying selfish in that it's not beneficial to the user. |
[4221.64 --> 4228.64] I'm just saying it seems like, like they just kind of are like, oh, they're like, don't screw their stuff in bad ways. |
[4228.64 --> 4229.64] Yeah. |
[4229.64 --> 4230.64] Take good images. |
[4230.64 --> 4231.64] Take good images. |
[4231.64 --> 4232.64] Take good images. |
[4232.64 --> 4233.64] Don't pay much for them. |
[4233.64 --> 4234.64] They've got new templates. |
[4234.64 --> 4235.64] They've got cover pages. |
[4235.64 --> 4237.64] And yeah, I guess that's, isn't that it? |
[4237.64 --> 4238.64] Right. |
[4238.64 --> 4239.64] Yes. |
[4239.64 --> 4240.64] Also, I wanted to just cover the usual talking points. |
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