text stringlengths 0 2.68k |
|---|
**Keenan Wyrobek:** Exactly. |
**Jerod Santo:** Okay. So when you say five miles - if I live five miles from your facility, do I get deliveries, or I've gotta be two and a half miles? |
**Keenan Wyrobek:** No, you can live five miles. |
**Jerod Santo:** Gotcha. |
**Keenan Wyrobek:** Yeah. So once we have that... If we can dock at a different location, nearby the delivery site - yeah, we can do more than 10 miles. That's actually an interesting thing... We've learned over the years that it's way better when you're working with these partners to talk about a conservative range, t... |
**Jerod Santo:** Right. I was just flying my drone the other day - I have a little DJI Flip, and I was flying it... Too far away, slightly too far away, to where it was telling me to come back... And I'm like "Yeah, I'm coming back." So I started flying it back, and then the wind picks up, going against it on the way b... |
**Keenan Wyrobek:** I can't share that specifically, but it's lower than you would think. And this kind of -- this is part of the reasons we develop our own drones. Both for this range problem you're talking about, and for the cost. But for the range - take our fixed wing platforms. This is what we do with these very l... |
**Jerod Santo:** Totally. |
**Keenan Wyrobek:** \[48:22\] It's like, no, we turn you on, and we want to serve you all the time. |
**Jerod Santo:** Yeah. |
**Adam Stacoviak:** Does anybody get underwhelmed by the range, when you say five miles? I'm not throwing stones here, but I'm just saying... I know you're innovating, but does anyone ever go like "That kind of seems small"? |
**Keenan Wyrobek:** It all just depends on the use case. The 10 miles was developed going really deep with our health partners, and exactly on all the use cases that they want to use the drones in metro areas. And of course, when you're going out of metro areas, that's where the 50-mile range drone comes in handy. And ... |
**Break**: \[49:42\] |
**Jerod Santo:** Could you walk us through the user experience that either exists now, or will be existing as you guys roll out domestically in the United States? ...from the end user perspective, but then also as we go, maybe explain the software systems that have to support that... Because I'm fascinated where softwa... |
I open up the Zipline app, I assume... Or do I open up the Chipotle app? Maybe that's where we start. Do I start in the Chipotle app? Do I start in the Zipline app? Where do I start? |
**Keenan Wyrobek:** Yeah. So soon you'll be able to start in the Chipotle app. Today you start in the Zipline app. And depending on where you live -- if you live in the best place in Dallas-Fort Worth area, you open that app and you're going to see a bunch of different store fronts. You'll see Walmart, very soon Walmar... |
**Adam Stacoviak:** There you go, Adam. |
**Keenan Wyrobek:** ...you'll see just a whole bunch of great restaurants. Buffalo Wild Wings, and others. And yeah, you pick what you want... That part of the experience feels a lot like DoorDash, or someone driving the thing to you... Then they'll start prepping it, our partners will prep the food or prep the order..... |
**Jerod Santo:** Really? |
**Keenan Wyrobek:** So we deliver so fast that we've had people be like "Oh, yeah, I just assumed my hot wings would be soggy", and they just stuck them in their mouth and burnt their mouth... Because they're so used to how long it takes for deliveries to happen the old fashioned way, that when it takes only a few minu... |
**Jerod Santo:** Yeah. That's a great problem to have. So show me the Chipotle side. From your integrators, your restaurants... And I'm just picking on them because I know they're a partner of yours. Obviously, there's going to be a bunch of them. But imagine that I do order a Chipotle burrito out of zip line. I assume... |
**Keenan Wyrobek:** Yeah, so with Chipotle they use their software system the way they use it for any order. If you're ordering over the counter, or you place an order to the Chipotle app, and it shows up on their -- they call it their make line. That's the people that actually put the order together. So they're going ... |
**Jerod Santo:** Right. |
**Keenan Wyrobek:** We deliver it in your in your yard. And yeah, we have a fun little app that shows you the drone coming, and it gives you that really super-precise ETA. |
**Jerod Santo:** I think one of the things I didn't appreciate about this kind of delivery that's really cool is just how human-centered it is... As opposed to whenever that driver is going to show up, and sometimes it's like "Wait, why did they take that crazy route? My kids are hungry." We tell you "No, no. Within a ... |
**Jerod Santo:** Now, can you hold your hand out and it'll put it in your hand? |
**Keenan Wyrobek:** \[laughs\] I don't recommend it. |
**Jerod Santo:** That can be a cool feature there, Keenan, come on. Put your hand out, and we'll put -- you have a third little... So you have the big zip, and the little zip, and then like a hand that comes down; it just drops a little bit lower, and... |
**Adam Stacoviak:** Keenan's like "Nah..." |
**Jerod Santo:** \[laughs\] |
**Keenan Wyrobek:** \[58:06\] I literally tested -- the way we talk about this is we don't want people to do stuff like that, but we test in case people do that kind of thing. So it's delivered into my arms, and I love it... |
**Jerod Santo:** It felt good, didn't it? It felt special. |
**Adam Stacoviak:** Do you pause the delivery then, when you detect anomalies you don't want to be present in? I assume that's probably a phrase or terminology... |
**Jerod Santo:** Like a child standing there, underneath your target? Yeah. |
**Keenan Wyrobek:** Yeah, it's actually kind of funny... So we do a little bit of avoidance. So if we're coming down and we see the person standing right there, we'll scoot over and deliver next to them. |
**Adam Stacoviak:** They keep scooting closer, you keep scooting further... |
**Keenan Wyrobek:** Exactly. If you do that -- you can make a really fun game for kids, and we don't want to be a fun game. You know what I mean? We don't want to make this to be a game of "Oh, it turns out if you chase this thing, it'll become a game", and then everybody wants to chase these things, and we can't deliv... |
**Jerod Santo:** Right. Well, it might be a consideration for down the road, of getting even more human-centric; it's like, allow the orderer to set a mode. "Do I want to have fun with it? Do I just want my food?" I know you guys want to save energy and battery and all that, but... You're already pretty happy to have y... |
**Adam Stacoviak:** For sure. |
**Jerod Santo:** It's a tomorrow thing. |
**Keenan Wyrobek:** I love that idea. Your head is exactly where my head is. To me it's not a question of if, it's a question of when. So I look forward to it. |
**Adam Stacoviak:** Well, someone will always mess around too in those scenarios, but... Did you mention at all when, time of day, you can't deliver? Is there like danger zones where you can't deliver in the evening, or after dusk? Or is there light concerns? Do you have lights on these things? |
**Keenan Wyrobek:** Yeah, so we can deliver anytime. |
**Adam Stacoviak:** Anytime. So 24/7. |
**Keenan Wyrobek:** Yup. Yup. |
**Adam Stacoviak:** Wow. Okay. |
**Keenan Wyrobek:** Right now that's just limited by our partner hours. And most of the places we operate in the world, we deliver 24/7 with the health systems. And it's always interesting to see - you'll work with a restaurant partner, and all of a sudden they'll realize just how much volume we're adding to their norm... |
**Adam Stacoviak:** \[01:01:56.01\] Yeah. Croup is a big deal for parents. I know that we've battled several late night ER visits for croup, and generally - I don't want to go into the medical scenario here, but basically, you have to be seen by some sort of medical professional to get a special medicine that is for cr... |
You talk about the efficiencies and environmental effects... Like, we didn't have to drive, we didn't have to lose sleep and maybe ruin our day the next day more; so we got the medicine -- and there's so many unintended consequences in that scenario that just make it so interesting to think about how you can reorient t... |
**Keenan Wyrobek:** Oh, totally. I mean, Adam, I'm so excited about this. And we have partnerships now with about a dozen regional US health systems, and all of them have this use case in that partnership. They have some other ones as well, but this is -- they call it the physical side of telehealth. Telehealth is obvi... |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.