viewer_rank int64 1 3.24k | row_index int64 0 3.24k | transcript_id stringlengths 1 54 | source_dataset stringclasses 1
value | source_zip stringclasses 1
value | source_file stringlengths 55 108 | source_bundle_domain stringclasses 1
value | source_bundle_direction stringclasses 1
value | filename_domain_hint stringclasses 3
values | filename_direction_hint stringclasses 3
values | source_label_confidence stringclasses 3
values | source_label_notes stringclasses 4
values | confidence float64 0 0.96 | avg_word_confidence float64 0.53 0.96 ⌀ | audio_duration_seconds float64 28 5.92k | word_count int64 0 12.6k | word_token_count int64 0 12.6k | words_per_second float64 0 3.29 | redaction_token_count int64 0 1.06k | unique_redaction_token_count int64 0 20 | unique_redaction_tokens stringlengths 0 281 | pii_policy_count int64 44 44 | is_empty_text bool 2
classes | candidate_score float64 -45 92 | turn_count int64 0 1.19k | agent_turn_count int64 0 456 | customer_turn_count int64 0 689 | ivr_turn_count int64 0 154 | unknown_turn_count int64 0 209 | role_inference_status stringclasses 2
values | role_inference_model stringclasses 1
value | role_inference_notes stringclasses 2
values | dialogue_text_inferred stringlengths 0 108k | text_preview stringlengths 0 500 | text stringlengths 0 73.9k |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | 1,212 | 69de9195a02e4440885a5541f078d897 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/69de9195a02e4440885a5541f078d897_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.959769 | 0.959769 | 559 | 921 | 921 | 1.647585 | 61 | 4 | [CREDIT_CARD_CVV], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION] | 44 | false | 92.005 | 73 | 7 | 10 | 55 | 1 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.09-00:04.20] IVR/System: All calls are recorded for quality and training purposes.
[00:23.45-00:26.46] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:26.60-00:27.90] IVR/System: Thank you for holding.
[00:28.08-00:33.83] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is... | All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be be with you in just a moment. If you are calling because you have experienced wa... | All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be be with you in just a moment. If you are calling because you have experienced wa... |
2 | 2,856 | d7b316b2034f416088a6e5eca39670a9 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/d7b316b2034f416088a6e5eca39670a9_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.957595 | 0.957595 | 563 | 921 | 921 | 1.635879 | 54 | 6 | [DURATION], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 91.853 | 81 | 30 | 24 | 27 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.09-00:04.20] IVR/System: All calls are recorded for quality and training purposes.
[00:23.45-00:26.49] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:26.63-00:27.92] IVR/System: Thank you for holding.
[00:28.09-00:33.78] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is... | All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be be with you in just a moment. If you were calling because you have experienced w... | All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be be with you in just a moment. If you were calling because you have experienced w... |
3 | 714 | 3a34cd68264f41cb8296ffc150a5674d | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/3a34cd68264f41cb8296ffc150a5674d_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.955576 | 0.955576 | 514 | 983 | 983 | 1.912451 | 73 | 5 | [DATE_INTERVAL], [DURATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME] | 44 | false | 91.853 | 84 | 70 | 13 | 1 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.21-00:02.79] IVR/System: One for windshield replacement or two for chip repair.
[00:19.61-00:22.91] Customer: [OCCUPATION] [OCCUPATION] [OCCUPATION], [PERSON_NAME], [PERSON_NAME] here.
[00:23.25-00:33.53] Customer: See, I've got a [DATE_INTERVAL] [ORGANIZATION] Avalon with a windshield that's got a crack that's ... | One for windshield replacement or two for chip repair. [OCCUPATION] [OCCUPATION] [OCCUPATION], [PERSON_NAME], [PERSON_NAME] here. See, I've got a [DATE_INTERVAL] [ORGANIZATION] Avalon with a windshield that's got a crack that's starting to get bigger and bigger all the time. I need it replaced. Do you have such a winds... | One for windshield replacement or two for chip repair. [OCCUPATION] [OCCUPATION] [OCCUPATION], [PERSON_NAME], [PERSON_NAME] here. See, I've got a [DATE_INTERVAL] [ORGANIZATION] Avalon with a windshield that's got a crack that's starting to get bigger and bigger all the time. I need it replaced. Do you have such a winds... |
4 | 584 | 2d0a8b06f3a248cf9cf3d95664e84690 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/2d0a8b06f3a248cf9cf3d95664e84690_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.95289 | 0.95289 | 1,059 | 2,017 | 2,017 | 1.904627 | 126 | 6 | [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 91.702 | 173 | 48 | 51 | 71 | 3 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.14-00:04.24] IVR/System: All calls are recorded for quality and training purposes.
[00:23.98-00:27.52] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:27.67-00:30.32] IVR/System: Your [OCCUPATION] is currently assisting another caller.
[00:30.43-00:33.12] IVR/Sy... | All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Your [OCCUPATION] is currently assisting another caller. Please stay the line and we will be happy to assist you. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].... | All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Your [OCCUPATION] is currently assisting another caller. Please stay the line and we will be happy to assist you. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].... |
5 | 600 | 2e25cd82024e43acbda5821633af6ab9 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/2e25cd82024e43acbda5821633af6ab9_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.946392 | 0.946392 | 507 | 1,213 | 1,213 | 2.392505 | 119 | 8 | [DATE_INTERVAL], [DURATION], [EVENT], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 91.247 | 115 | 23 | 16 | 73 | 3 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.90-00:02.75] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.90-00:12.07] IVR/System: If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you.
[00:24.41-00:... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for calling for the glass. This is [PERSON_NAME]. Can I help you? H... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for calling for the glass. This is [PERSON_NAME]. Can I help you? H... |
6 | 1,006 | 586121e600af43bbb80308f52c451a85 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/586121e600af43bbb80308f52c451a85_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.937155 | 0.937155 | 1,037 | 2,124 | 2,124 | 2.048216 | 161 | 15 | [CREDIT_CARD_CVV], [CREDIT_CARD_EXPIRATION], [CREDIT_CARD_NUMBER], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME], [VEHICLE_ID] | 44 | false | 90.601 | 185 | 49 | 42 | 94 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.50-00:03.10] IVR/System: Thank you for calling the [ORGANIZATION] [ORGANIZATION].
[00:03.20-00:07.38] IVR/System: A neighborly company. We fix your pains for quality assurance.
[00:07.50-00:09.31] IVR/System: This call may be recorded.
[00:10.94-00:13.47] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more tha... | Thank you for calling the [ORGANIZATION] [ORGANIZATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any sty... | Thank you for calling the [ORGANIZATION] [ORGANIZATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any sty... |
7 | 2,993 | e6595545cf204e3da427ae15d8634701 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/e6595545cf204e3da427ae15d8634701_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.935912 | 0.935912 | 401 | 1,062 | 1,062 | 2.648379 | 45 | 8 | [DATE], [DURATION], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [PERSON_NAME], [TIME] | 44 | false | 90.514 | 88 | 21 | 61 | 5 | 1 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.05-00:03.95] IVR/System: Thank you for calling the [OCCUPATION] [OCCUPATION], a neighborly company.
[00:04.06-00:06.89] IVR/System: We fix your pains for quality assurance.
[00:07.01-00:08.84] IVR/System: This call may be recorded.
[00:10.46-00:13.02] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix yo... | Thank you for calling the [OCCUPATION] [OCCUPATION], a neighborly company. We fix your pains for quality assurance. This call may be recorded. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath last do after we fix your pains. This is [PERSON_NAME]. Hi, [PERSON_NAME]. I w... | Thank you for calling the [OCCUPATION] [OCCUPATION], a neighborly company. We fix your pains for quality assurance. This call may be recorded. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath last do after we fix your pains. This is [PERSON_NAME]. Hi, [PERSON_NAME]. I w... |
8 | 1,434 | 7e92ab8c72434279be9383deaf615996 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/7e92ab8c72434279be9383deaf615996_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.934452 | 0.934452 | 2,102 | 5,044 | 5,044 | 2.399619 | 364 | 14 | "[DATE_INTERVAL], [DURATION], [EVENT], [HEALTHCARE_NUMBER], [LOCATION], [MEDICAL_CONDITION], [MONEY_(...TRUNCATED) | 44 | false | 90.412 | 366 | 116 | 94 | 154 | 2 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | "[00:00.46-00:02.75] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].\n[00:02.94-00:(...TRUNCATED) | "Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. Please hold for t(...TRUNCATED) | "Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. Please hold for t(...TRUNCATED) |
9 | 2,511 | b3b311f30ce048a098fad8d174c8cfb4_(1) | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/b3b311f30ce048a098fad8d174c8cfb4_(1)_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.934039 | 0.934039 | 759 | 1,039 | 1,039 | 1.368906 | 60 | 4 | [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PHONE_NUMBER] | 44 | false | 90.383 | 103 | 45 | 23 | 35 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | "[00:01.01-00:04.12] IVR/System: All calls are recorded for quality and training purposes.\n[00:23.8(...TRUNCATED) | "All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORG(...TRUNCATED) | "All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORG(...TRUNCATED) |
10 | 1,473 | 82cf83751f74459e8bab38aee561de72 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/82cf83751f74459e8bab38aee561de72_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.933698 | 0.933698 | 488 | 1,018 | 1,018 | 2.086066 | 69 | 6 | [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [VEHICLE_ID] | 44 | false | 90.359 | 85 | 34 | 47 | 4 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | "[00:00.54-00:01.77] IVR/System: Thank you for calling [ORGANIZATION].\n[00:01.83-00:03.99] IVR/Syst(...TRUNCATED) | "Thank you for calling [ORGANIZATION]. A community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We mak(...TRUNCATED) | "Thank you for calling [ORGANIZATION]. A community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We mak(...TRUNCATED) |
End of preview. Expand in Data Studio
Home/Telecom Call Center Transcript Viewer V2
This public dataset is a flattened viewer copy of one source archive from AIxBlock/92k-real-world-call-center-scripts-english:
home_ervice_inbound&telecom _outbound.zip
It was converted so Hugging Face Data Studio can display the contents as regular Parquet tables.
Splits
default/train: one row per transcript, all 3,239 transcripts from the source zip.turns/turns: one row per inferred timestamp/sentence turn, linked bytranscript_idandviewer_rank.
V2 Cleanup
The original source JSON has no usable speaker labels: every word-level speaker value is null. V2 keeps the original raw text column unchanged, then adds a readable dialogue_text_inferred column produced from timestamp/sentence segmentation and Amazon Bedrock GPT-OSS-120B role labeling.
Role labels are inferred inspection aids, not ground truth.
Added Metadata
Transcript rows include:
dialogue_text_inferredturn_countagent_turn_countcustomer_turn_countivr_turn_countunknown_turn_countrole_inference_statusrole_inference_modelrole_inference_notessource_bundle_domainsource_bundle_directionfilename_domain_hintfilename_direction_hintsource_label_confidencesource_label_notes
Turn rows include:
turn_indexstart_msend_msrole_inferredrole_confidenceturn_text
Conversion Details
- Role inference model:
openai.gpt-oss-120b-1:0 - Inference provider: Amazon Bedrock Runtime
- Bedrock region:
us-east-1 - Pause segmentation threshold:
1200ms - Sentence segmentation: split candidate blocks on sentence-like punctuation after at least 4 words
Counts
- Transcripts: 3,239
- Inferred turns: 313,864
- Non-empty transcripts with Bedrock labels: 3,238
- Empty source transcripts: 1
License Note
The source dataset is marked cc-by-nc-4.0, and the source dataset card states that commercial use, resale, or redistribution is prohibited. Treat this copy as an inspection artifact unless rights are separately cleared.
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