| [ |
| { |
| "task_id": "medium_payout_hold", |
| "difficulty": "medium", |
| "title": "Monetization Payout Hold", |
| "description": "Handle a creator support issue where a monthly payout is missing and policy-compliance context is incomplete.", |
| "instruction": "Investigate the payout problem, request the most relevant missing context, decide the correct route, and choose a safe resolution without unnecessary escalation.", |
| "max_steps": 9, |
| "queue_mode": false, |
| "grader_name": "medium_support_resolution", |
| "tickets": [ |
| { |
| "ticket_id": "T1", |
| "summary": "A small business creator says their monthly payout did not arrive. They mention changing bank details recently and want the funds released immediately.", |
| "visible_context": { |
| "customer_tier": "business_creator", |
| "surface": "creator_monetization", |
| "sla_hours_remaining": "12" |
| }, |
| "hidden_context": { |
| "tax_status": "The W-9 expired last month and must be renewed before payout release.", |
| "payout_hold": "An automated compliance hold is active until tax renewal is confirmed.", |
| "bank_change": "The new bank account passed verification 3 days ago.", |
| "contract_status": "The creator remains in good standing with no strikes." |
| }, |
| "required_context": [ |
| "tax_status", |
| "payout_hold" |
| ], |
| "gold_priority": "high", |
| "gold_route": "monetization_compliance", |
| "gold_resolution": "request_tax_renewal", |
| "gold_escalation_team": null |
| } |
| ] |
| } |
| ] |
|
|
